General Manager for One You Love Homecare Northwest Valley Phoenix area
12 days ago
Phoenix
Job DescriptionBenefits: • Paid Holidays, • Workers' Compensation, • Community & Purpose-Driven Benefits, • M-F 9-5; with some on-call responsibilitiesJob Summary, • The General Manager oversees the day-to-day operations of the home care agency, ensuring compliance with all regulations, delivering quality client care, and leading a team of caregivers and administrative staff. This role is both strategic and hands-on, requiring strong leadership, problem-solving, and interpersonal skills.Responsibilities, • Lead daily operations, ensuring efficient workflow and adherence to all local, state, and federal regulations., • Oversee and manage agency policies, procedures, and service standards., • Manage critical functions including scheduling, billing, and seamless client service delivery., • Oversee full staff lifecycle, from recruitment and training to supervision and performance evaluations for both field staff and administrative teams., • Ensure adequate caregiver coverage and expertly manage call-outs and emergencies., • Drive client satisfaction through comprehensive intake, individualized care planning, being the main client contact, and resolving concerns., • Maintain meticulous records and conduct regular audits for quality assurance and compliance., • Prepare for and respond to all licensing inspections while continually monitoring key performance metrics.Qualifications, • Bachelor's degree in healthcare administration, business, or a related field (or equivalent experience)., • 25 years of management experience in home care, healthcare, or a related service industry., • Strong leadership, organizational, and communication skills., • In-depth knowledge of home care regulations and best practices., • Proficiency in scheduling systems, EMRs, and Microsoft Office Suite., • Proven ability to multitask, delegate, and manage crises., • Exceptional interpersonal skills., • Valid driver's license and reliable transportation.Company Overview, • At One You Love Homecare Northwest Valley (Greater Phoenix area), we are dedicated to enhancing the quality of life for our clients by providing compassionate, dependable, and personalized non-medical home care services. Our caregivers are the heart of what we do, and we are committed to supporting them with training, flexible scheduling, and a meaningful work environment.Were more than caregiversWere like family! Flexible work from home options available.