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About Gillis At Gillis, we believe that sales is the lifeblood for all organizations. Our mission is to make sales accessible and achievable to all hotel owners. We also believe that our associates are our biggest asset and we put our people first over profit. If you are looking for a company that invests in its culture in a fast-paced, supportive, and dynamic environment, we would love to hear from you. Our clients trust us to increase their revenue and build both short-term and long-term business. We embrace the dynamic nature of our industry and always ask ourselves, “How can this be done better?” and “How can we provide more value?” Role Overview • The Regional Director of Sales (RDOS) will provide strategic, outbound and proactive sales for 6 multi-branded, select-service hotels, located across Canada and/or the USA., • This position is home-based and reports to an Executive Director of Sales Performance. What’s in it for you? • Position is home-based (remote) during client’s business hours and requires travel for in-market visits (2-4 visits per year)., • Working within a fun and fast-paced environment, Gillis’ culture offers dynamic training, ongoing coaching, and a deep commitment to taking care of our employees., • Base salary of $70K USD, quarterly incentives and an annual profit-sharing bonus., • 31 paid days off annually:, • 15 PTO Days, • 13 Holidays/Gillis Days, • 3 Wellness Days, • Comprehensive benefits package., • Team offsites. Responsibilities • Provide strategic, outbound and proactive sales for a portfolio of 6 multi-branded hotels while also creating a sales-focused culture with the General Managers and Front Desk staff by sharing best practices and peer to peer coaching., • Accountable for driving ROI for hotel partners while achieving revenue milestones on a shortened sales cycle of 6 months., • Activate new accounts in the local market and increase market share from existing accounts through intentional and strategic prospecting. Deliver bi-weekly sales strategy presentations over MS Teams with each of your designated hotels to report progress., • Develop and nurture a sales pipeline utilizing Salesforce CRM to manage accounts and shorten the sales cycle., • Support the Dynamic Sales Solution model by working closely with your assigned POD (team) to drive revenue across our portfolio of hotels., • Create remarkable client experiences, manage client expectations, and maintain a high level of client satisfaction by acting as a seamless extension of the hotel and representing your clients with professionalism and integrity., • Ability to travel for in-market visits to elevate and strengthen client relationships. What You'll Bring • 3+ consecutive years of hotel guestroom sales experience across all market segments; multi-property sales experience preferred., • Proven ability to generate new business, grow market share, and achieve revenue goals., • Strong knowledge of hotel sales strategies, RFP processes, brand tools, account management, and hotel operations., • Experience building trusted relationships with hotel owners, General Managers, and key local accounts., • Proficiency with Salesforce (or similar CRM), Microsoft Office, AI tools, and sales technology., • Excellent communication, organization, and presentation skills, with the ability to manage priorities and deliver results in a remote, fast-paced environment., • Ability to work at a computer and participate in virtual meetings for extended periods., • Reside in the United States and able to travel for client visits approximately 2-4 times annually. Our Commitment to Fair Hiring • At Gillis, we may use technology, including AI, to support aspects of our recruitment process; however, all interviews and hiring decisions are conducted by people., • Gillis is committed to fostering an inclusive and accessible workplace. Accommodations are available through the recruitment process upon request.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities: As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience, they can have by: • Assisting guests efficiently, courteously and professionally at all times., • Answering phone calls virtually and checking in guests through a computer, • Maintain a high level of service and hospitality., • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner., • Post guest charges, collect payments and follow all cash handling procedures as required by Concord., • Handle guest mail and messages with respect to privacy and professionalism., • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)., • Be a great communicator to various departments and management on guest comments and concerns., • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance., • Have full knowledge of hotel safety and emergency procedures. Here are some reasons our associates like working for us: Benefits (Full Time Associates only) We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord? Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Job DescriptionDescription: Hotel Engineering Internship Position Summary The Hotel Engineering Apprentice is responsible for learning and supporting the daily engineering operations of the hotel. Through a structured apprenticeship program, the apprentice will gain hands-on experience maintaining hotel facilities, guest rooms, public spaces, and critical building systems that support safe, efficient, and uninterrupted hotel operations. Working under the guidance of the Director of Engineering, Chief Engineer, or other designated engineering leadership, the apprentice will develop knowledge of hotel-specific maintenance practices, preventive maintenance programs, work order systems, life safety requirements, energy management, and the coordination of engineering activities with other hotel departments. The Hotel Engineering Apprentice plays an important role in supporting the overall guest experience by helping ensure that guest rooms, public areas, equipment, and building systems are safe, functional, well-maintained, and operating efficiently. Essential Duties and Responsibilities Hotel Engineering Operations • Participate in the daily operations of the hotel's Engineering Department., • Assist with maintaining guest rooms, public areas, back-of-house spaces, and hotel facilities., • Respond to maintenance requests and work orders in a timely and professional manner., • Learn and follow hotel engineering standards, procedures, and preventive maintenance programs., • Assist with daily inspections of hotel facilities and equipment to identify maintenance needs., • Support the operation and maintenance of building systems essential to hotel operations., • Maintain accurate records of completed work, inspections, and maintenance activities., • Assist with maintaining engineering tools, equipment, supplies, workshops, and storage areas. Guest Room and Public Area Maintenance • Assist with the inspection, repair, and maintenance of guest rooms to ensure they are safe, functional, and ready for occupancy., • Respond to guest room maintenance concerns, including issues involving lighting, plumbing, HVAC, doors, locks, furniture, fixtures, and appliances., • Work closely with Housekeeping and Front Desk teams to address maintenance issues that may affect room availability or the guest experience., • Assist with maintaining hotel public spaces, including lobbies, meeting areas, restaurants, corridors, and exterior areas., • Perform repairs and maintenance in a manner that minimizes disruption to guests and hotel operations. Preventive Maintenance • Participate in the hotel's preventive maintenance program., • Assist with scheduled inspections and maintenance of guest rooms, public areas, and building equipment., • Learn to identify potential equipment failures and maintenance concerns before they affect hotel operations., • Assist with documenting preventive maintenance activities and completing assigned tasks., • Help maintain equipment and facilities to support operational reliability and extend the life of hotel assets. Hotel Building Systems Under appropriate supervision, the apprentice will gain experience with hotel building systems, which may include: • Heating, ventilation, and air conditioning (HVAC) systems., • Plumbing systems and fixtures., • Electrical and lighting systems., • Boilers, water heaters, pumps, and other mechanical equipment., • Kitchen and food and beverage equipment., • Laundry equipment., • Building automation and energy management systems., • Fire and life safety systems., • Elevators and other building equipment., • Pools, spas, and recreational equipment, where applicable. The apprentice will assist with monitoring, inspecting, and maintaining these systems to support safe and efficient hotel operations. Guest Service and Interdepartmental Support • Recognize the role of the Engineering Department in supporting the overall guest experience., • Respond professionally and courteously when entering guest rooms or interacting with guests., • Coordinate with Front Desk, Housekeeping, Food and Beverage, Sales, and other departments regarding maintenance needs and operational priorities., • Assist with preparing guest rooms and meeting spaces for operational use., • Communicate maintenance concerns that may impact room availability, events, food service, or other hotel operations., • Understand and support the hotel's service standards and commitment to guest satisfaction. Safety and Emergency Preparedness • Follow all hotel safety policies, engineering procedures, and applicable regulations., • Use appropriate personal protective equipment and safe work practices., • Participate in training related to fire and life safety systems, emergency procedures, and hotel emergency response., • Report unsafe conditions, equipment failures, and potential hazards promptly., • Assist with maintaining safe and compliant hotel facilities., • Follow proper procedures when working with tools, equipment, chemicals, electrical systems, and mechanical equipment. Learning and Professional Development • Participate in a structured hotel engineering apprenticeship and training program., • Complete assigned technical training, coursework, certifications, and on-the-job learning requirements., • Develop an understanding of hotel engineering operations, including work order management, preventive maintenance, building systems, and operational planning., • Work alongside experienced hotel engineering professionals and leadership., • Demonstrate increasing technical knowledge, responsibility, and independence throughout the apprenticeship., • Maintain required training records and complete assigned evaluations and projects.Requirements: Qualifications • High school diploma or equivalent preferred., • Interest in pursuing a career in hotel engineering, hospitality engineering, facilities operations, or building maintenance., • Technical education or experience in HVAC, electrical, plumbing, mechanical systems, or general maintenance is preferred but not required., • Strong problem-solving and troubleshooting abilities., • Ability to follow established procedures and safety requirements., • Strong attention to detail and organizational skills., • Ability to communicate effectively with guests, team members, and hotel leadership., • Ability to work independently and as part of a team., • Basic computer skills and the ability to learn hotel maintenance and work order systems. Physical Requirements • Ability to stand, walk, bend, reach, climb, and perform physical maintenance activities throughout the hotel., • Ability to safely use tools, ladders, equipment, and other resources required for engineering operations., • Ability to lift, carry, push, and pull materials and equipment in accordance with hotel safety policies., • Ability to work in guest rooms, public spaces, mechanical rooms, kitchens, laundry areas, and other hotel operational environments., • Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.Work Schedule This position may require a flexible schedule, including mornings, evenings, weekends, holidays, and occasional emergency or on-call responsibilities based on the operational needs of the hotel. Career Development Upon successful completion of the apprenticeship, the Hotel Engineering Apprentice will have developed foundational knowledge and practical experience in hotel engineering operations, preventive maintenance, guest room maintenance, building systems, and hospitality service. This experience may prepare the apprentice for future positions within hotel engineering, including Engineering Technician, Maintenance Technician, Assistant Chief Engineer, or other hotel operations roles. Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older

Job DescriptionDescription: Hotel Engineering Apprentice Position Summary The Hotel Engineering Apprentice is responsible for learning and supporting the daily engineering operations of the hotel. Through a structured apprenticeship program, the apprentice will gain hands-on experience maintaining hotel facilities, guest rooms, public spaces, and critical building systems that support safe, efficient, and uninterrupted hotel operations. Working under the guidance of the Director of Engineering, Chief Engineer, or other designated engineering leadership, the apprentice will develop knowledge of hotel-specific maintenance practices, preventive maintenance programs, work order systems, life safety requirements, energy management, and the coordination of engineering activities with other hotel departments. The Hotel Engineering Apprentice plays an important role in supporting the overall guest experience by helping ensure that guest rooms, public areas, equipment, and building systems are safe, functional, well-maintained, and operating efficiently. Essential Duties and Responsibilities Hotel Engineering Operations • Participate in the daily operations of the hotel's Engineering Department., • Assist with maintaining guest rooms, public areas, back-of-house spaces, and hotel facilities., • Respond to maintenance requests and work orders in a timely and professional manner., • Learn and follow hotel engineering standards, procedures, and preventive maintenance programs., • Assist with daily inspections of hotel facilities and equipment to identify maintenance needs., • Support the operation and maintenance of building systems essential to hotel operations., • Maintain accurate records of completed work, inspections, and maintenance activities., • Assist with maintaining engineering tools, equipment, supplies, workshops, and storage areas. Guest Room and Public Area Maintenance • Assist with the inspection, repair, and maintenance of guest rooms to ensure they are safe, functional, and ready for occupancy., • Respond to guest room maintenance concerns, including issues involving lighting, plumbing, HVAC, doors, locks, furniture, fixtures, and appliances., • Work closely with Housekeeping and Front Desk teams to address maintenance issues that may affect room availability or the guest experience., • Assist with maintaining hotel public spaces, including lobbies, meeting areas, restaurants, corridors, and exterior areas., • Perform repairs and maintenance in a manner that minimizes disruption to guests and hotel operations. Preventive Maintenance • Participate in the hotel's preventive maintenance program., • Assist with scheduled inspections and maintenance of guest rooms, public areas, and building equipment., • Learn to identify potential equipment failures and maintenance concerns before they affect hotel operations., • Assist with documenting preventive maintenance activities and completing assigned tasks., • Help maintain equipment and facilities to support operational reliability and extend the life of hotel assets. Hotel Building Systems Under appropriate supervision, the apprentice will gain experience with hotel building systems, which may include: • Heating, ventilation, and air conditioning (HVAC) systems., • Plumbing systems and fixtures., • Electrical and lighting systems., • Boilers, water heaters, pumps, and other mechanical equipment., • Kitchen and food and beverage equipment., • Laundry equipment., • Building automation and energy management systems., • Fire and life safety systems., • Elevators and other building equipment., • Pools, spas, and recreational equipment, where applicable. The apprentice will assist with monitoring, inspecting, and maintaining these systems to support safe and efficient hotel operations. Guest Service and Interdepartmental Support • Recognize the role of the Engineering Department in supporting the overall guest experience., • Respond professionally and courteously when entering guest rooms or interacting with guests., • Coordinate with Front Desk, Housekeeping, Food and Beverage, Sales, and other departments regarding maintenance needs and operational priorities., • Assist with preparing guest rooms and meeting spaces for operational use., • Communicate maintenance concerns that may impact room availability, events, food service, or other hotel operations., • Understand and support the hotel's service standards and commitment to guest satisfaction. Safety and Emergency Preparedness • Follow all hotel safety policies, engineering procedures, and applicable regulations., • Use appropriate personal protective equipment and safe work practices., • Participate in training related to fire and life safety systems, emergency procedures, and hotel emergency response., • Report unsafe conditions, equipment failures, and potential hazards promptly., • Assist with maintaining safe and compliant hotel facilities., • Follow proper procedures when working with tools, equipment, chemicals, electrical systems, and mechanical equipment. Learning and Professional Development • Participate in a structured hotel engineering apprenticeship and training program., • Complete assigned technical training, coursework, certifications, and on-the-job learning requirements., • Develop an understanding of hotel engineering operations, including work order management, preventive maintenance, building systems, and operational planning., • Work alongside experienced hotel engineering professionals and leadership., • Demonstrate increasing technical knowledge, responsibility, and independence throughout the apprenticeship., • Maintain required training records and complete assigned evaluations and projects.Requirements: Qualifications • High school diploma or equivalent preferred., • Interest in pursuing a career in hotel engineering, hospitality engineering, facilities operations, or building maintenance., • Technical education or experience in HVAC, electrical, plumbing, mechanical systems, or general maintenance is preferred but not required., • Strong problem-solving and troubleshooting abilities., • Ability to follow established procedures and safety requirements., • Strong attention to detail and organizational skills., • Ability to communicate effectively with guests, team members, and hotel leadership., • Ability to work independently and as part of a team., • Basic computer skills and the ability to learn hotel maintenance and work order systems. Physical Requirements • Ability to stand, walk, bend, reach, climb, and perform physical maintenance activities throughout the hotel., • Ability to safely use tools, ladders, equipment, and other resources required for engineering operations., • Ability to lift, carry, push, and pull materials and equipment in accordance with hotel safety policies., • Ability to work in guest rooms, public spaces, mechanical rooms, kitchens, laundry areas, and other hotel operational environments., • Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position.Work Schedule This position may require a flexible schedule, including mornings, evenings, weekends, holidays, and occasional emergency or on-call responsibilities based on the operational needs of the hotel. Career Development Upon successful completion of the apprenticeship, the Hotel Engineering Apprentice will have developed foundational knowledge and practical experience in hotel engineering operations, preventive maintenance, guest room maintenance, building systems, and hospitality service. This experience may prepare the apprentice for future positions within hotel engineering, including Engineering Technician, Maintenance Technician, Assistant Chief Engineer, or other hotel operations roles. Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older

WaterWalk Hospitality is a dynamic and rapidly growing hotel management company with a portfolio of hotels across various states, each offering unique guest experiences. WaterWalk Extended Stay by Wyndham brings an innovative approach to the extended stay hotel segment, offering both traditional extended stay suites (STAY) as well as unfurnished suite options for longer stay lengths (LIVE). We are seeking a friendly and service-oriented Guest Service Representative to join our team. This role is pivotal in delivering high-level guest service, creating a welcoming environment, and ensuring that every guest and resident feels valued from the moment they arrive. Weekend and evening availability is required based on business needs. The Guest Service Representative is responsible for promoting an atmosphere that ensures proactive, friendly, and efficient service for all guests and residents. This role manages daily front desk operations including check-in, check-out, guest inquiries, and AppFolio coordination for LIVE units. The position requires strong customer service, attention to detail, and a positive attitude that reflects WaterWalk's "YES!" culture. Guest Service Excellence • Provide a warm welcome to all guests and residents, ensuring a positive first and last impression., • Deliver prompt and courteous service while addressing guest inquiries and requests., • Anticipate guest needs and deliver personalized, solutions-focused service., • Follow brand standards for Wyndham Rewards enrollment and meet monthly enrollment goals. Front Desk Operations • Manage guest and resident check-in and check-out, ensuring accuracy in registration, room assignment, and payment processing., • Maintain complete knowledge of property features, amenities, rates, and availability., • Utilize Canary for digital upselling and communication tools to drive revenue opportunities., • Update guest profiles and information in the PMS and AppFolio to ensure accurate records. STAY / LIVE Model Support • Support both hotel guests (STAY) and residents (LIVE) by providing exceptional service experiences tailored to each group's needs., • For LIVE units, coordinate resident services, assist with agreement documentation, and manage AppFolio communication and maintenance requests., • Partner with the onsite management team to maintain a safe, organized, and community-oriented environment. Problem Resolution • Take ownership of guest or resident concerns and resolve them promptly and professionally., • Escalate issues to the General Manager or appropriate leader when additional support is required. Administrative & Coordination • Maintain accurate records of transactions, guest accounts, and resident details., • Handle cash and credit card transactions securely in compliance with company policy., • Communicate effectively with housekeeping, maintenance, and leadership teams to ensure seamless operations., • Keep the front desk area clean, organized, and well stocked with necessary supplies. Laundry & Linen Care • Perform light laundry duties including loading and unloading washers and dryers., • Ensure the correct use of cleaning solutions and follow proper safety and handling procedures., • Fold, organize, and restock linens and towels to support daily operations., • Maintain cleanliness and organization in the laundry and storage areas., • Assist with inventory counts and notify leadership of low stock or damaged items. Other Duties • Adhere to company policies, key control, and safety procedures., • Participate in team meetings and contribute ideas that enhance the guest experience., • Carry out any reasonable request made by management. Qualifications • High school diploma or equivalent required., • Minimum 1 year of front desk, property management, or customer service experience required; hospitality experience preferred., • Excellent interpersonal and verbal communication skills., • Strong computer literacy with proficiency in property management systems (e.g., AppFolio, Opera, or similar)., • Energetic, honest, ethical, and solutions oriented., • Ability to multitask in a fast-paced environment with professionalism and a sense of urgency. Schedule Requirements • Weekend and evening shifts as needed based on operational and business demands.

Raleigh, NC Relay is the Intelligent System of Action for the physical economy. While the digital revolution has often left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren't just selling radios, we're building the digital foundation for the 80% of the global workforce that doesn't work at a desk. Why Join Relay? • A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact., • High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation., • Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate, with 500% YoY growth., • World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones., • The Relay Culture: We're dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day. Now, here's what we're building, and where you come in. This is a hybrid role based in our Raleigh, NC headquarters, requiring 3 days per week in the company office (Monday/Wednesday/Friday). This role is anticipated to have travel requirements up to 20%. Role Overview: At Relay, our Customer Success Manager (Enterprise Multi-Site Hospitality) role involves serving as a customer strategist responsible for managing an expanding portfolio of Enterprise Multi-Site accounts that showcase the versatility of the Relay platform. It is a key revenue-generating and strategic partnership position within the Hospitality sector. The focus is on value realization, account-based expansion, and fostering site-level success to promote growth within broader Enterprise contexts. This team goes beyond maintaining current states; they drive significant value from existing sites and develop multi-threaded relationships from frontline teams to corporate offices. Ensuring customers leverage Relay's core value proposition and latest roadmap applications is essential for driving operational excellence. Relay is at a transformative inflection point, and our Hospitality segment is the cornerstone of our enterprise growth strategy. As a CSM in this sector, you will manage a sophisticated book of business consisting of major hotel brands and management companies, requiring you to be an expert in hospitality operations and guest experience workflows. You will have the opportunity to define "what excellence looks like" at scale, ensuring these high-profile customers remain a vital part of our steep growth trajectory. What you will do: • Account Based Selling & Multi-threading:, • Execute a "Bottoms-Up, Tops-Down" strategy in partnership with Sales, leveraging site-level wins to accelerate logo velocity and expansion across national hospitality brands and management companies., • Perform deep organizational mapping to ensure total coverage, engaging both property-level General Managers and regional/corporate-level stakeholders., • Revenue Ownership (Retention & Expansion):, • Own the net-revenue growth of your portfolio, which includes minimizing contraction, driving user expansion, and enabling feature upsells and hardware refreshes across your existing sites., • Strategic Value Realization & Book Management:, • Use data to interpret health trends across your book and design customer engagements accordingly., • You are responsible for customers deriving maximum value from Relay, ensuring site-level success, site expansion, and, where applicable, progressing corporate partnerships. You embody the brand and build trust in Relay with every customer interaction., • Cross-Functional Advocacy:, • Serve as the "Voice of the Customer" internally by relaying property-level feedback and operational friction points to internal teams to ensure a seamless customer experience., • Partner with Support and Billing to ensure any escalations have timely resolution. What You'll Have: • Experience: 3-5 years of experience in Customer Success, Account Management, or Sales. Proven track record of retention, expansion, and lead generation from your book of business., • Proven Revenue Ownership: Strong commercial negotiator anchored in driving value and win-win outcomes. You are comfortable owning a revenue number, navigating complex contract negotiations, and connecting product metrics to a customer's bottom line., • Self-Starter & Constant Learner: You have an entrepreneurial spirit and aim to deeply understand the varied markets in your command, enabling effective account strategies that lead customers to achieve their goals with Relay., • Data & Technical Curiosity: Technology is ever-changing; you can iterate and build from an informed perspective, drawing on a deep understanding of customer data and the role AI plays in enabling customer workstreams., • Strategic Communication: Ability to frame complex risks and opportunities with customers and provide internal advocacy for cross-functional stakeholders. You can navigate disagreement with logic and empathy., • Technical Aptitude: Curiosity and capability to master a sophisticated hardware+software platform. You must be able to articulate Relay's technical advantages over legacy radio incumbents., • Builder Mentality: Ability to thrive and react to changing business needs within a high-growth environment. You are a self-starter who contributes to writing the playbook rather than just following one. About Relay | Culture, Benefits & Perks Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life). At Relay, we offer: • 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents, • Generous Paid Time Off, • 401(k) Savings Plan + Company Match, • Baby Cash Reward + Paid Parental Leave, • Wellness Perks: If you're joining our Raleigh-based HQ, you'll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling, • Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it., • Latest tech, standing desks, and all the tools and software you need to thrive The future of frontline work is being built here. Come build it with us. We can't wait to hear from you. The Relay Hybrid Work Model At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Relay strives to be long-term relational partners versus transactional vendors to our customers. You will be encouraged to get in front of our customers and/or attend a trade show as a Relayer, regardless of your role. Internally, Relayers endeavor to build authentic, caring, and trusted relationships with each other. With these principles in mind, and because we believe relationships are formed more quickly and deeply in-person, we greatly value the power of collaborating together with our customers on-site at their properties, and with each other in our spectacular and amenity-rich office. Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week.

New Marriott hotel opening soon! Front Desk & Guest Care $15-17 per hour.

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As a Front Desk Clerk you have the responsibility to give our guests the best hospitality experience they can have by:. Respond qu

Previous Front Desk Agent experience in a hotel environment is required to be considered for this position. Sage Hospitality Group is set to hire a Front Desk Agent to join us at the soon-to-open, Indigo Raleigh in North Carolina!. Controls cash transactions at the front desk and maintains complete

$3,000 Base + Uncapped Commission + Monthly Bonus + Company Car + Paid Travel & Hotel + Growth Opportunities Are you a high-performing sales leader with a strong ability to drive revenue, lead teams, and sell premium services? We're hiring a Senior Travel Sales Manager to join one of the fastest-growing luxury spa groups in the country. In this role, you'll travel to high-priority locations to coach teams, lead in-spa sales efforts, stabilize performance, and ensure a five-star client experience. This is a travel-based leadership position where you will be deployed to one MedSpa location at a time for 60 to 90 days per assignment, depending on how quickly the location stabilizes. You'll manage performance, coach team members, and implement high-conversion strategies. Once aligned, you'll move on to the next priority location. Coverage includes Florida, Texas, Georgia, Kentucky, Indiana, Ohio, Oklahoma, and Tennessee. All travel costs are fully covered. You'll return home between deployments. Schedule: Sunday through Friday (Saturday off) • Lead daily sales operations and strategy at assigned MedSpa locations, • Support new spa openings and align new team members, • Sell premium services such as injectables, facials, skincare, body contouring, and memberships, • Train and motivate in-spa teams to exceed revenue goals, • Coach front desk and sales staff on conversion tactics and service presentation, • Build long-term client relationships to increase retention and referrals Please apply only if you meet all the following qualifications: • Minimum 2 years of strong sales leadership experience, ideally in high-end services (spa, aesthetics, luxury retail, wellness, or hospitality), • Proven track record of exceeding revenue targets and KPIs, • Background in multi-location or high-volume sales team management, • Strong client-facing communication skills and a polished, professional presence, • Open and flexible availability for 6090 day travel assignments, • MedSpa experience is a strong plus but not required if you have solid luxury or consultative sales background During Paid Training (First 30 Days): • $3,000/month base salary, • 5%10% commission on net sales, even during training, • Top performers consistently earn well above base After Second Month of Deployment: • $1,000 monthly bonus (no absences) Additional Perks: • Company car and fully paid travel (flights, gas, tolls, hotels), • 100% covered business-related travel expenses, • Clear promotion pathway to higher leadership roles, • Ongoing training and leadership development, • Employee discounts on all spa services and products This is a senior-level position for candidates with strong sales backgrounds and team leadership experience. Applicants without relevant experience will not be considered.

Lead with Hospitality. Inspire Your Team. Elevate Every Guest Experience. Are you a hospitality leader who thrives on creating memorable guest experiences while developing high-performing teams? Do you enjoy leading by example, coaching others, and ensuring every guest leaves with a reason to return? If so, CMC Hotels has the opportunity you've been looking for. CMC Hotels is a North Carolina-based hotel management company with more than 35 years of success developing, acquiring, repositioning, and managing award-winning Marriott and Hilton hotels. We believe in Growing People because our associates are the heart of everything we do. Their passion, dedication, and commitment are what allow our hotels to consistently exceed both financial goals and guest expectations. We are seeking an engaging, service-driven Assistant General Manager to join the leadership team at the Courtyard Raleigh/Cary-Crossroads. This individual will lead the Front Office team by creating an exceptional guest experience, developing associates, driving operational excellence, and ensuring brand standards are consistently exceeded. In addition to overseeing Front Office operations, the Assistant General Manager will provide leadership, support, and operational oversight to the Food & Beverage and Housekeeping departments as needed. This role partners closely with department leaders to ensure seamless day-to-day operations, exceptional guest satisfaction, strong financial performance, and a collaborative, one-team culture throughout the hotel. We believe in taking care of our associates by offering a comprehensive benefits package, based on eligibility, including: • Paid Vacation, • Paid Personal Leave, • Holiday Pay, • Access to a fully vested 401(k) program with company match, • BCBS Medical Insurance, • Dental Insurance, • Vision Insurance, • Short-Term Disability, • Long-Term Disability, • Hotel Discounts, • Paid Training and Development, • Career Growth Opportunities within CMC Hotels The Assistant General Manager is responsible for leading all Front Office operations while creating an outstanding guest experience and fostering a positive, engaging work environment. This role provides daily leadership to the Guest Service team, ensures compliance with Marriott brand standards and company policies, and partners with hotel leadership to maximize guest satisfaction, operational efficiency, and financial performance. • Lead, coach, motivate, and develop the Guest Service team through daily leadership, training, and performance coaching., • Oversee all Front Office operations including check-in, check-out, reservations, PBX, guest services, and cash handling procedures., • Recruit, train, schedule, and mentor Guest Service Representatives while maintaining appropriate staffing levels., • Ensure exceptional guest satisfaction by responding to guest concerns promptly, professionally, and effectively., • Monitor and improve guest satisfaction scores through service recovery, coaching, and continuous process improvement., • Maintain strong communication and collaboration with Housekeeping, Maintenance, Sales, and other hotel departments., • Ensure accurate room inventory, room status, and group reservations are properly maintained and communicated., • Review daily arrivals, departures, occupancy, house count, and revenue opportunities to maximize room revenue., • Enforce all company cash handling, credit card, and accounting procedures., • Monitor front office supply inventories and maintain appropriate inventory levels., • Ensure compliance with Marriott brand standards, company policies, and safety procedures., • Support the hotel's Preventative Maintenance program by ensuring proper communication, documentation, and timely reporting., • Remain knowledgeable about hotel amenities, local attractions, community events, and area businesses to better assist guests., • Lead by example by creating a welcoming environment built on professionalism, accountability, and genuine hospitality., • Assist with departmental coverage as needed, including evenings, weekends, holidays, and overnight support when business demands require., • Minimum of two years of hotel front desk supervisory experience or four years of progressive hotel front office experience., • Marriott FOSSE experience preferred., • Proven leadership skills with the ability to coach, motivate, and develop team members., • Strong guest service, communication, and conflict resolution skills., • Solid computer proficiency with strong organizational and time management abilities., • Basic accounting and cash-handling knowledge., • Ability to prioritize multiple responsibilities in a fast-paced hospitality environment., • Flexible schedule including evenings, weekends, holidays, and occasional split shifts when operational needs require., • Associate degree preferred., • Reliable transportation and the ability to successfully complete a background check. At CMC Hotels, you're more than a managerou are a leader who helps shape our culture and develop future hospitality professionals. We invest in our associates, celebrate success, and create opportunities for advancement throughout our growing portfolio. If you're ready to lead an exceptional team while delivering unforgettable guest experiences, we'd love to meet you. Join CMC Hotels and discover what it means to Grow with Us.

Reports To: General Manager FLSA Status: Non-Exempt Position Summary The Guest Experience Manager serves as the primary Guest Service Champion for the hotel, with a strong leadership presence during peak guest interaction hours primarily evenings. This role is responsible for owning the guest arrival, stay, and departure experience, while leading, coaching, and holding the Front Desk team accountable to exceptional service standards. The primary goal of this role is to provide personalized and unforgettable experiences for every guest to ensure guests feel valued and cared for throughout their stay. This is a hybrid leadership position that balances guest-facing service, team supervision, and operational execution. The Guest Experience Manager is expected to regularly work the desk, cover shifts as needed, and remain flexible to support first shift, second shift, or Night Audit in the event of call-outs or operational needs. Responsibilities • Act as the visible service leader during high-impact guest interaction periods, especially evenings, • Champion a warm, professional, and consistent guest experience from arrival through departure, • Personally engage with guests to resolve concerns, recover service issues, and turn challenges into service opportunities, • Monitor and actively respond to guest feedback, satisfaction scores, and real-time service trends, • Design and deliver memorable moments such as providing special amenities, celebrations and unique touches, • Ensure Front Desk interactions consistently align with brand standards, service culture, and Quality Hospitality expectations, • Lead, train, coach, and mentor Front Desk team members with strong focus on service behaviors and guest engagement, • Set clear service expectations and hold team members accountable through real-time feedback and coaching, • Conduct regular Front Office meetings that reinforce service culture and Quality Hospitality standards, • Promote teamwork, professionalism, and an "Unreasonable Hospitality" mindset across all shifts, • Serve as a role model by working shifts alongside the team and demonstrating service excellence in action, • Prepare and manage Front Office schedules in a timely and effective manner, • Serve as a hands-on leader who regularly covers desk shifts, primarily evenings, • Maintain flexibility to cover Night Audit, first shift, or second shift when call-outs or operational needs arise, • Ensure proper coverage during peak periods, group arrivals, and special events, • Oversee daily Front Office operations to ensure compliance with brand, company, and audit standards, • Maintain accurate room inventory and ensure proper coordination with Housekeeping regarding room status and availability, • Ensure proper completion of shift work, cash handling, drawer balancing, and daily logs, • Maintain Front Office audit readiness and documentation standards, • Collaborate with other departments to ensure seamless service and to coordinate personalized elements, • Greet and assist guests, vendors, and clients in a professional and welcoming manner, • Manage the flow of guests, vendors, and deliveries through the Front Office, • Provide accurate information regarding hotel services, amenities, policies, and the local area, • Handle reservations, room assignments, check-ins, and check-outs, • Anticipate guest needs, listen actively and respond effectively to guest requests and complaints, • Field incoming communications in a timely manner and ensure routing to the correct party, • Support Hilton Honors Rewards program enrollment and retention efforts, • Monitor and open accounts to support timely financial collection, • Review and assist with payment and collections for group master accounts as needed, • Process guest payments and review guest accounts for accuracy, • Support purchasing, monitoring, and control of Front Office, market and inventory, • Monitor and maintain property security standards during assigned shifts, • Ensure guest and team member safety through awareness, reporting, and proper protocol execution Requirements • Prior supervisory experience is preferred, • Prior hospitality experience is strongly preferred, • Strong initiative and work ethic, • Punctual, reliable, and regular attendance, • Strong attention to detail, • Customer-service oriented, • Strong multitasking and organizational skills, • Ability to work in a fast-paced environment, • Excellent communication skills both verbal and written, • Excellent interpersonal skills, • Excellent time and project management skills, • Must be able to lift and carry up to 25lbs. Must be able to stand, sit, stoop, bend, twist, and reach frequently., • Valid driver's license and Department of Motor Vehicles Report, • Must have and maintain a valid driver's license and meet the required criteria for driving a company vehicle

The Housekeeping Supervisor supports room attendants and housekeeping team members, inspects rooms and public areas, coordinates room readiness, and helps maintain high standards of cleanliness, service, and productivity. Key Responsibilities • Assign rooms, boards, tasks, and special projects to housekeeping team members., • Inspect guest rooms, public areas, and service areas for cleanliness and readiness., • Coordinate room status, priorities, guest requests, and operational needs with the front desk and maintenance., • Train, coach, and support housekeeping employees on standards, safety, productivity, and guest service., • Respond professionally to guest concerns and housekeeping service requests., • Monitor supplies, linen, carts, closets, and equipment condition., • Support attendance tracking, shift communication, reports, and daily department organization., • Promote safety, teamwork, professionalism, and consistent service standards. Equal Employment Opportunity Statement We are an Equal Employment Opportunity employer and consider all qualified applicants without regard to any legally protected status. Requirements • Prior hotel housekeeping experience required or strongly preferred., • Prior supervisory, lead, trainer, inspector, or senior room attendant experience preferred., • Strong knowledge of guest room cleanliness and housekeeping operations., • Ability to lead, coach, and communicate professionally with team members., • Ability to inspect rooms accurately and manage shifting priorities., • Basic computer, mobile device, radio, or housekeeping system skills preferred., • Flexible schedule required, including weekends and holidays., • Must be reliable, organized, and service-focused. Schedule Flexible schedule required. Must be available to work weekends, holidays, mornings, evenings, and overtime as needed based on hotel occupancy, staffing needs, and business levels.

Oversee front desk operations and act as Manager on Duty when needed. Concord Hospitality is seeking a Front Desk/Guest Care Manager to lead a dynamic team dedicated to delivering exceptional guest service while upholding both brand and Concord standards. Lead and motivate front desk staff to delive

Job Description • Providing information to guests about hotel policies, services and amenities., • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat)., • Selling rooms to “walk-in” customers., • Entering/changing reservation information on the computer system., • Posting charges to guest accounts., • Processing payments from guests., • Making necessary corrections to guest accounts., • Informing housekeeping department about room status/availability., • Listening and responding to guests’ requests or complaints., • Operating hotel switchboard or PBX., • Cleaning the front desk area., • Maintaining daily logs., • Balancing shift work and cash drawers.

Job Description At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. Join Our Team Today! As a Night Audit Associate at Four Points by Sheraton - Raleigh Arena, you’ll be the overnight ambassador of hospitality—ensuring smooth operations, accurate financial reporting, and a welcoming experience for late-arriving guests. This role blends customer service with accounting precision, making it ideal for detail-oriented individuals who thrive in quiet, focused environments. JOB SUMMARY: Responsible for reconciling daily transactions, preparing audit reports, and handling guest inquiries with the highest level of service possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: • Perform guest registrations (check ins & check outs), room assignments, and special requests, • Knowledge of daily hotel operations, policies, procedures, and internal rules, • Knowledge of Brand’s operating systems and Brand’s customer loyalty programs, • Knowledge of guest rooms, locations, amenities, features, and all other services offered, • Knowledge of room rates, packages, discounts, and promotions, • Ensure proper credit when checking out guest(s) and handle late charges accordingly, • Knowledge of cash handling and bank procedures to check out all guest(s), • Bank out at end of shift by following drop procedures, • Email daily reports to accounting office, • Answer phones, handle mail, and take messages, • Assist guests with problems and questions; ensure all guest problems are resolved, • Knowledge of the city, local area, and attractions, • Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry, • Know all emergency procedures and the proper action to take, • Operate safe deposit boxes, • Inspect conference rooms, common areas and public restrooms to ensure cleanliness, • Perform security walks of hotel, • Investigate and address noise issues and guest complaints, • Assist with preparation and maintenance of breakfast area as needed OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: • Computer software skills, • Communication both verbal and written, • Dependable and customer focus, • Time management and problem solving skills, • Strong leadership abilities REQUIRED/PREFERRED EDUCATION AND EXPERIENCE 1-2 years of hotel experience is a plus ADDITIONAL ELIGIBILITY QUALIFICATIONS Valid driver’s license and safe driving record – satisfactory criminal background screening required – professional references SUPERVISORY RESPONSBILITY This position doesn’t manage any staff members. BENEFITS WE OFFER • Career development & training, • Paid time off, • Team member discounts, • 401(k) with company match, • Incentive programs, • And more! PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel. WHO WE ARE At Lodgco, we believe that hospitality success is driven by unwavering dedication, a vibrant workplace culture, and impactful narratives. We believe in investing in our team’s development to deliver a superior customer experience and achieve success together. For three decades, Lodgco Hospitality has set the standard for hospitality success. We are committed to revenue growth and maximizing the value of the assets we manage while fostering a supportive environment for our employees. Join us in elevating hotel operations and maximizing profitability. To learn more about our growing company, please visit www.lodgco.net EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law. NOTICE OF E-VERIFY PARTICIPATION Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents: • E-Verify Notice of Participation, • Right to Work By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.

Job Description SREE Hotels is hiring for a Sales and Events Coordinator at our Courtyard & Residence Inn by Marriott hotels, located in the Brier Creek/RDU area of Raleigh. As the Sales and Events Coordinator, you will enjoy professional training & development, responsive corporate support, competitive pay, and an excellent benefits package that includes fully-paid health insurance after 3 years’ of service, dental & vision insurance and a matching 401K. ABOUT SREE HOTELS LLC As one of the fastest-growing property management groups in the Southeast, SREE Hotels LLC offers our associates unparalleled opportunities for advancement in the Hospitality Industry. The Company currently owns and operates 25 brand name hotels in popular markets like Charlotte, Raleigh, Durham, Columbia, Cincinnati and Myrtle Beach and we are expanding. Our portfolio includes well-respected brands like Marriott, Hilton & Hyatt. Our Corporate Office is conveniently located in the beautiful Ballantyne area of Charlotte, NC with easy access to major highways and airports making travel a breeze. For more information, visit our website at www.sree.com. POSITION PURPOSE: Support Sales Managers and Director with group and meeting/event clients to ensure that all related event/rooms requirements for groups and/or catering are documented and communicated to all hotel departments. Responsible for securing and coordinating meeting/event details for all internal and external clients. At times, acts as a liaison between Sales Managers/Director and the customer to ensure complete customer satisfaction. ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.) • Maintains & updates all active files. Log in pick-up of room nights, food & beverage, after event has actualized (Weekly) in sales database system., • Uncovers as much information as possible from the meeting planner regarding the group’s habits in order to aid other hotel outlets in their staffing, i.e. Front Desk., • Supports Sales Department with any deliveries, shipments and disbursements of all group equipment and collateral., • Updates functions (in book, calendar, or computer) as group’s agenda becomes finalized in order to minimize space needs and free space for other sales opportunities per request of Sales Management. Notifies appropriate Director/Sales Manager of any changes or additions to outlined agenda., • Attend specific sales meetings and/or property specific meetings, • Must be aware of entire hotel operation., • Follow up with group blocks prior to cut off date with group room pick up and confirming group cut-off date., • Answer in-coming calls and direct or handle appropriate requests., • Provide phone, email, and office coverage to assist customers as needed, • Block space, detail and create BEOs for all meeting/events. Work directly with the client to detail all aspects of their event, including, but not limited to menu planning, themes/décor/equipment, securing function space and more., • Prepare group resumes, daily function report and BEO packets. Ensure all rooms/event information is distributed throughout the hotel., • Resolve any issues, complaints and or problems that ensure quality product delivery and client satisfaction., • Ensure all billing, commission payments, deposits, etc are correct and processed accordingly., • Conduct hotel site tours when needed or appropriate. Assist the Sales Managers with any site visit preparation per their request., • Assist Sales Managers with inputting group rooming list, preparing convention kits and collateral to be used in house and on sales calls, • Type all proposals, contracts and BEOs on a timely basis and create appropriate file., • Responsible for keeping the Sales Managers/Director appropriately informed of all messages taken in their absence., • Attend pre-conference meetings to provide client satisfaction., • Maintain a professional and friendly relationship with other departments, team members and guests., • Present a clean, pleasant, professional image to project a positive appearance to potential guests and clients., • Perform other services and duties as requested by the Sales Managers, Director and/or General Manager SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES: • Prior experience working in hospitality sales, hotel front desk, catering or events is required., • Prior experience working in a Hotel environment is a plus., • Experience with reservation systems (FOSSE, PEP, etc.) is a plus, • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Ability to write routine reports and correspondence., • Ability to speak effectively before groups of customers or employees of organization., • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume., • Ability to apply concepts of basic algebra and geometry., • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists., • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form., • Must be able to work some weekends and evenings, based on booked events. PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is frequently required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Disclaimer This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.

Job Description Part-time/Weekend Concierge Ambassador Job Description Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients. We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rises. The ideal candidate is passionate about providing exceptional hospitality and guest experiences. Shifts Available: Must have weekend availability Position Requirements • Weekend and Holiday availability, • Excellent verbal and written communication skills, • Excellent problem-solving skills, • Takes pride and ownership in the position and property, • Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner, • Have at least two year of hospitality experience, • Possess amazing interpersonal skills and exceptional guest service abilities, • Be organized, proactive, productive and self-motivated showing a positive attitude, • Maintain a neat and professionally well-groomed appearance, • Think clearly, quickly and efficiently and make concise decisions even under pressure Main Responsibilities • Greet and direct residents and visitors with a pleasant attitude, • Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations, • Cultivate and retain cohesive relationships with residents, vendors and contractors, • Professional telephone etiquette and message delivery, • Accurately log guest packages, ensure timely delivery and perform package inventory audits, • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security, • Walk the premises to ensure the highest standards are being met, • Perform all other duties as assigned, • Must be able to work flexible schedules including nights, weekends and holidays Experience Requirements: • Experience in hospitality or upscale customer service or retail, • Must have experience delivering exceptional service Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team, focused on providing our

The Front Desk Supervisor is responsible for supporting the daily operations of the Front Office while providing leadership, training, and guidance to the Front Desk team. Minimum of one year of hotel Front Desk or Front Office experience required; previous supervisory or leadership experience prefe

We are looking for associates and leaders that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor, you are the one that brings this group to a cohesive team, focused on providing our

Job DescriptionDescription: Hotel Food and Beverage Apprentice Position Summary The Hotel Food and Beverage Apprentice will participate in a structured, hands-on training program designed to develop knowledge and experience in hotel food and beverage operations. The apprentice will gain practical experience supporting the hotel's full-service restaurant and bar, separate breakfast operation, and banquet and event services. Working under the guidance of Food and Beverage leadership, the apprentice will learn the daily operational responsibilities involved in providing high-quality food and beverage service while supporting the overall guest experience and hotel operations. The apprentice will gain exposure to restaurant service, breakfast service, bar operations, banquet and event operations, food safety and sanitation, guest service, inventory, and operational procedures. Essential Duties and Responsibilities Food and Beverage Operations · Participate in the daily operations of the hotel's Food and Beverage Department. · Gain hands-on experience in the hotel's full-service restaurant, bar, breakfast operation, and banquet and event services. · Learn and follow hotel and restaurant service standards, policies, and procedures. · Assist with opening, operating, and closing food and beverage outlets and event spaces. · Support daily operational needs to ensure efficient and consistent service. · Learn how food and beverage operations contribute to the overall hotel guest experience. · Maintain a clean, organized, and professional work environment. · Assist Food and Beverage leadership and team members with operational projects and daily assignments. Full-Service Restaurant Operations · Gain experience in all areas of full-service restaurant operations. · Assist with preparing the restaurant for meal periods and guest service. · Learn proper table setup, service procedures, and guest interaction standards. · Greet and assist guests in a friendly, professional, and hospitable manner. · Learn food and beverage menu offerings and provide accurate information to guests. · Assist with taking orders, delivering food and beverages, and monitoring guest satisfaction, as permitted by training and applicable regulations. · Learn procedures for handling guest requests, concerns, and service recovery. · Assist with maintaining cleanliness and organization throughout the restaurant. · Participate in restaurant opening and closing procedures. Breakfast Operations · Participate in the hotel's separate breakfast service operation. · Assist with preparing the breakfast area for daily service. · Learn breakfast-specific service procedures, food presentation standards, and guest service expectations. · Assist with replenishing food and beverage items and maintaining service areas throughout the breakfast period. · Monitor cleanliness, organization, and guest needs during service. · Assist with breakfast setup, breakdown, cleaning, and preparation for subsequent operations. · Learn the importance of efficient service during high-volume breakfast periods. · Coordinate with Kitchen, Front Desk, and other hotel departments as needed to support breakfast operations. Bar Operations · Gain exposure to the daily operations of the hotel's bar. · Learn responsible alcohol service practices and all applicable laws and hotel policies. · Assist with bar setup, organization, cleaning, and closing procedures, as permitted by age requirements and applicable regulations. · Learn about beverage menus, products, presentation standards, and service procedures. · Assist with maintaining inventory, supplies, glassware, and bar equipment. · Support bartenders and other team members with operational needs. · Learn procedures for checking identification and promoting responsible alcohol service, where applicable. · Maintain cleanliness and organization of bar areas and equipment. Banquet and Event Operations · Participate in the planning and execution of banquet functions, meetings, events, and other group food and beverage services. · Assist with setting up and breaking down banquet rooms and event spaces according to banquet event orders, floor plans, and hotel standards. · Learn proper banquet table settings, room setups, buffet presentation, and service standards. · Assist with preparing banquet equipment, linens, service ware, tables, chairs, and other event materials. · Support banquet meal and beverage service, including plated meals, buffets, receptions, breaks, and other catered functions. · Assist with maintaining service standards and guest satisfaction throughout events. · Learn to read and follow banquet event orders and event specifications. · Coordinate with culinary, sales, event services, engineering, housekeeping, and other hotel departments to support successful events. · Assist with event breakdown, cleaning, equipment storage, and resetting function spaces. · Gain exposure to the operational differences between restaurant service and banquet service. · Learn the importance of timing, communication, teamwork, and attention to detail in successful event execution. Guest Service · Deliver friendly, professional, and attentive service to hotel guests, restaurant patrons, and event attendees. · Develop an understanding of hospitality service standards and guest expectations. · Respond promptly and courteously to guest questions and requests. · Communicate guest concerns or service issues to the appropriate supervisor or manager. · Work to create a positive dining and event experience for all guests. · Recognize the connection between Food and Beverage operations and overall hotel guest satisfaction. Food Safety and Sanitation · Follow all food safety, sanitation, and cleanliness standards. · Learn and comply with applicable health department regulations and hotel policies. · Practice proper handwashing, food handling, storage, and sanitation procedures. · Assist with maintaining clean and sanitary food service, restaurant, bar, breakfast, and banquet areas. · Learn procedures for preventing cross-contamination and maintaining safe food temperatures. · Follow proper procedures for cleaning and maintaining food and beverage equipment. · Participate in required food safety and sanitation training. Operational Support and Inventory · Assist with receiving, organizing, and storing food and beverage supplies. · Learn inventory and product control procedures. · Assist with monitoring supplies and communicating replenishment needs. · Learn proper storage, rotation, and handling of food and beverage products. · Assist with maintaining equipment, service ware, glassware, linens, and other operational supplies. · Gain exposure to cost control, waste reduction, and efficient use of food and beverage resources. Interdepartmental Hotel Operations · Develop an understanding of how the Food and Beverage Department supports overall hotel operations. · Coordinate with Front Desk regarding guest needs and food and beverage services. · Work closely with the Sales and Events teams to support meetings, group functions, and banquet events. · Coordinate with Culinary, Housekeeping, and Engineering teams to ensure food and beverage outlets and event spaces are clean, functional, and properly prepared. · Communicate operational needs and concerns to Food and Beverage leadership. · Understand the importance of teamwork and communication across hotel departments. Safety and Compliance · Follow all hotel safety policies and procedures. · Follow responsible alcohol service policies and applicable laws. · Use appropriate safety procedures when handling food, beverages, equipment, chemicals, and cleaning materials. · Report unsafe conditions, equipment issues, and potential hazards promptly. · Follow emergency procedures and participate in required hotel safety training. · Maintain compliance with hotel, brand, local, state, and federal requirements applicable to food and beverage operations. Learning and Professional Development · Participate in a structured Food and Beverage apprenticeship and training program. · Rotate through appropriate areas of the hotel's Food and Beverage operation, including breakfast, full-service restaurant, bar, and banquet operations. · Complete assigned training, coursework, certifications, and on-the-job learning requirements. · Develop knowledge of restaurant operations, breakfast service, bar operations, banquet service, food safety, and hospitality service. · Work alongside experienced Food and Beverage professionals and leadership. · Demonstrate increasing knowledge, responsibility, and independence throughout the apprenticeship. · Maintain required training records and complete assigned evaluations and projects. Requirements: Qualifications · High school diploma or equivalent preferred. · Interest in pursuing a career in hospitality, food and beverage, restaurant operations, banquet operations, or hotel management. · Previous food service, restaurant, banquet, or hospitality experience is preferred but not required. · Strong customer service and communication skills. · Ability to work effectively as part of a team. · Ability to work in a fast-paced environment. · Strong attention to detail and organizational skills. · Ability and willingness to learn multiple areas of food and beverage operations. · Basic computer and point-of-sale system skills preferred. · Ability to meet applicable age requirements for duties involving alcohol service. Physical Requirements · Ability to stand and walk for extended periods. · Ability to bend, reach, lift, carry, push, and pull items required for food and beverage and banquet operations. · Ability to safely handle trays, dishes, glassware, food service equipment, tables, chairs, linens, and supplies. · Ability to assist with the setup and breakdown of banquet rooms and event spaces. · Ability to work in restaurant, bar, kitchen, breakfast, banquet, storage, and other hotel food and beverage environments. · Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position. Work Schedule The Hotel Food and Beverage Apprentice may be required to work a flexible schedule based on hotel and food and beverage operational needs. This may include early mornings for breakfast service, days, evenings, weekends, holidays, and varying shifts to support restaurant, bar, banquet, and special event operations. Career Development Upon successful completion of the apprenticeship, the Hotel Food and Beverage Apprentice will have developed foundational knowledge and practical experience in hotel food and beverage operations, including full-service restaurant operations, breakfast service, bar operations, banquet and event service, food safety, guest service, and operational support. This experience may prepare the apprentice for future opportunities within hotel and hospitality operations, including positions such as Food and Beverage Supervisor, Restaurant Supervisor, Banquet Supervisor, Restaurant Manager, Banquet Manager, Bar Manager, or other hospitality leadership positions. Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older

Job Description*Apply Here * https://careers.concordhotels.com/jobs/search/what/crabtree/where/Raleigh We are hiring a Front Office Manager! FT $53,000 a year. The Guest Services Manager/Front Office Manager is responsible for the success of the front desk, for ensuring guest satisfaction and product quality standards are met, and for managing all areas of the hotel according to Brand standards to achieve a friendly atmosphere of superior guest service and product quality. Displays exemplary performance for staff to follow. Responsibilities: • Maintains guest service as the driving philosophy of the hotel., • Is committed to making every guest satisfied., • Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards., • Develops added value customer service programs., • Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance., • Acts as manager on duty for hotel and manages front desk operations., • Ensures front desk staff is trained in all front desk operations, including check-in/check-out procedures, telephone procedures, hotel amenities and computer systems., • Leads and assists in Revenue Management functions as requested. Actively participates in conference calls with Corporate Management and any calls with brand revenue management centers., • Produce accurate financial reports on time., • Works with the General Manager and Sales Manager / DOS to generate new business ideas to increase sales, set up rate codes and input rooming lists., • Manages human resources functions, including recruiting, selection, orientation, training, performance planning and evaluation, pay and reward programs to maintain a qualified front desk work force., • Ensures all hotel employees know hotel objectives., • Ensures personnel files are accurate and comply with both local and federal laws and regulations., • Administers personnel policies fairly and consistently., • Resolves employee grievances in a fair and timely manner., • Helps develop management talent by acting as a mentor for direct reports., • Monitors and maintains acceptable turnover levels., • Knows local health and safety codes and regulations that apply to the hotel., • Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them., • Maintains physical product standards by managing preventive maintenance programs and by scheduling deep-cleaning activities., • Has acceptable property quality audits., • Periodically inspect rooms, building exterior, parking lot, etc. *Apply Here * https://careers.concordhotels.com/jobs/search/what/crabtree/where/Raleigh Benefits:We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord?Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. *Apply Here * https://careers.concordhotels.com/jobs/search/what/crabtree/where/Raleigh

Job Description Market: Tempo and Homewood Suites by Hilton Raliegh Downtown. Two dynamic brands in one building What Makes a McKibbon Front Desk Agent? The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles. A Day in the Life: Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. Maintain positive guest relations at all times. Resolve guest complaints and ensure guest satisfaction. Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. Process all guest check-ins and verify registration information with the guest. Handle overbooked or 'walked' guests. Accept and record wake-up call requests. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with housekeeping. You will train with and learn Food and Beverage operations to fill in as needed. Shifts may vary by hotel: Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm Requirements: Previous experience working as a front desk agent or in a similar role. A high school diploma or equivalent vocational training certificate. Experience working at a hotel establishment (highly desired). Proficiency with computers. Basic math skills. Ability to provide excellent customer service and maintain a professional demeanor at all times. Ability to input and access information in the property management system and/or points-of-sale system. Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests. Must be attentive, friendly, helpful, and courteous to clients, guests, and associates. Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression. Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests Ideal Skills & Qualities: Great verbal and written communication skills. The ability to create a fun and supportive working environment. Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Benefits: Full Time Associates: Comprehensive benefits package including medical, dental, and vision Life insurance Pet Insurance Short and long-term disability Paid time off and holidays Tuition assistance Financial & Occupational Wellness: All Associates Competitive Compensation with incentives (incentives vary by position) 401K Savings Plan, 50% matching up to 10% of compensation Associate referral program Brand and company training classes, workshops and conferences for career growth and development (varies by position) Personal Wellness: All Associates Fundraising matching funds program Team volunteer opportunities 24/7 chaplain services Exclusive hotel rate discounts Any state specific holiday, vacation or benefit requirements will apply. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

Job Description*Apply Here * https://careers.concordhotels.com/jobs/search/what/crabtree/where/Raleigh Front Desk Associate - Full Time ONLY - Pay: $16 per hour. Must have flexibility to work all shifts. 6:30am-3pm & 2:30pm-11pm • We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Role Responsibilities:As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by: • Assisting guests efficiently, courteously and professionally at all times., • Maintain a high level of service and hospitality., • Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner., • Post guest charges, collect payments and follow all cash handling procedures as required by Concord., • Handle guest mail and messages with respect to privacy and professionalism., • Be knowledgeable of the hotel brand and various programs (travel programs, special offers)., • Be a great communicator to various departments and management on guest comments and concerns., • Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance., • Have full knowledge of hotel safety and emergency procedures. Apply Here: https://careers.concordhotels.com/jobs/search/what/crabtree/where/Raleigh Here are some reasons our associates like working for us: Benefits (Full Time Associates Only):We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Why Concord?Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace. $16-$19.20 *Apply Here * https://careers.concordhotels.com/jobs/search/what/crabtree/where/Raleigh

Job DescriptionDescription:Hotel Associate Internship- NC State Students ONLYPosition Summary The Hotel Apprentice will participate in a structured, hands-on training program designed to provide broad experience in hotel operations and hospitality management. The apprentice will rotate through multiple departments, gaining practical knowledge and skills while supporting daily operations and delivering exceptional service to guests. Departments may include Front Desk, Food & Beverage, Housekeeping, Sales, and Engineering/Maintenance. This position is ideal for an individual interested in developing a career in the hospitality industry and gaining a comprehensive understanding of hotel operations. Essential Duties and ResponsibilitiesGeneral Responsibilities · Participate in a structured apprenticeship and cross-training program across multiple hotel departments. · Learn and follow hotel policies, procedures, brand standards, and safety requirements. · Provide friendly, professional, and attentive service to guests, coworkers, and business partners. · Develop a working knowledge of hotel operations and how departments work together to support the guest experience. · Complete assigned training, projects, and departmental rotations successfully. · Maintain a professional appearance, positive attitude, and strong work ethic. · Assist managers and team members with daily operational needs as assigned. · Follow all workplace safety, security, and emergency procedures. · Maintain confidentiality regarding guest, employee, and hotel information. Front Desk · Assist with guest check-in and check-out procedures. · Learn reservation, registration, and payment processes. · Respond to guest questions, requests, and concerns in a professional and timely manner. · Assist with telephone calls and other guest communications. · Learn procedures for handling guest service issues and resolving concerns. Food & Beverage · Assist with restaurant, bar, banquet, breakfast, or other food and beverage operations as applicable. · Provide courteous and efficient service to guests. · Learn food safety, sanitation, and cleanliness standards. · Assist with setup, service, cleaning, and other operational duties. · Become familiar with menus, products, service standards, and inventory procedures. Housekeeping · Learn hotel cleanliness and guestroom presentation standards. · Assist with inspecting and maintaining guest rooms and public areas. · Support housekeeping operations, including linen, laundry, and supply processes as needed. · Learn procedures for reporting maintenance issues, lost and found items, and guest concerns. · Understand the importance of cleanliness, organization, and attention to detail in the guest experience. Sales · Gain exposure to hotel sales and business development activities. · Assist with administrative tasks, client communication, and sales-related projects. · Learn about group bookings, corporate accounts, events, and other hotel revenue opportunities. · Support the preparation of sales materials, reports, and presentations as assigned. · Develop an understanding of customer relationship management and the hotel sales process. Engineering and Maintenance · Assist the engineering team with general maintenance and preventive maintenance activities. · Learn basic hotel systems and equipment operations. · Respond to maintenance requests under appropriate supervision. · Assist with maintaining hotel facilities, guest rooms, and public areas. · Follow all safety procedures and use appropriate tools and equipment as directed. · Report safety concerns, equipment issues, and maintenance needs promptly. Requirements:Qualifications · High school diploma or equivalent preferred; enrollment in or completion of a hospitality, technical, or apprenticeship program is a plus. · Interest in pursuing a career in hospitality or hotel operations. · Strong customer service and communication skills. · Ability to work effectively both independently and as part of a team. · Willingness to learn and work in multiple departments. · Strong organizational skills and attention to detail. · Ability to adapt to changing priorities and work environments. · Ability to maintain a professional and positive attitude. · Basic computer skills preferred. Physical Requirements · Ability to stand and walk for extended periods. · Ability to lift, carry, push, or pull items as required for assigned departmental duties, in accordance with applicable safety guidelines. · Ability to perform duties that may include bending, reaching, and other physical activities. · Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the position. Work Schedule The Hotel Apprentice may be required to work a flexible schedule, including mornings, evenings, weekends, and holidays, based on departmental rotation and hotel operational needs. Learning and Development The apprentice will receive hands-on training, mentoring, and exposure to multiple areas of hotel operations. Upon successful completion of the apprenticeship program, the individual will have developed foundational skills and experience that may prepare them for future opportunities within the hospitality industry. Summit Hospitality Group is an Equal Opportunity Employer. Summit Hospitality Group LTD. and its affiliates provide equal employment opportunities to all applicants without regard to an applicant's race, color, sex, religion, disability, national origin, citizenship, veteran status, genetic information, sexual orientation or gender identity, or on the basis of age with respect to persons 18 years or older

Job Description We offer Daily pay! Access up to 50% of your earned wages after every shift. The Courtyard & Residence Inn by Marriott, a dual brand hotel located in the Brier Creek area of Raleigh, is hiring for a full-time Front Desk Associate to serve as our guests’ first point of contact and manage all aspects of their accommodation. The person hired for this position will need flexibility to work 7am-3pm or 3pm-11pm; weekday and weekend availability is required. Position Summary: As a Front Desk Associate, you will play a vital role in ensuring an exceptional and memorable experience for guests. Front Desk Associates are the face of the hotel and therefore must have excellent customer service skills, attention to detail, and a positive and cheerful personality. Whether you are providing information about the local area or ensuring their needs are met during their stay, your dedication to customer service will be instrumental in exceeding guest expectations. RESPONSIBILITIES • Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator, • Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile., • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program, • Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance, • Respond to guest inquiries and requests promptly, and in a friendly and efficient manner., • Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary., • Complete designated start and end-of-shift tasks and reports, • Inform customers about payment methods and verify their credit card data SKILLS • 1 year experience working as a hotel front desk agent required, • Competent computer skills including knowledge of Microsoft Word and Excel, • Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus., • Organization skills and attention to detail, • Friendly and customer service oriented, • Good interpersonal and problem-solving skills, • Ability to work weekends is required JOB SETTING AND PHYSICAL DEMANDS Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, count currency, perform basic arithmetic, talk to customers on the phone and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk frequently and stand for their entire shift. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements. DISCLAIMER This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed. EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.