Coffee Shop Supervisor At Md0008 Camp Springs Apollo
hace 10 días
Camp Springs
Job Description PJ's Coffee Of New Orleans in Camp Springs, MD is looking for a coffee shop supervisor to join our 14-person strong team. We are located on 4501 Telfair Blvd, in the Restaurant Row Apollo shopping center. Our ideal candidate is attentive, ambitious, and hard-working. Shop shift hours are Monday through Friday, 5:30am – 8pm, and Saturday/Sunday 6:30pm to 7pm. Supervisors must be availability must include ALL of these hours. Qualifications: • 2+ years of experience in food service or retail management (coffee industry preferred), • Flexibility to work mornings, weekends, and holidays as needed, • Proven ability to lead a team and manage operations effectively, • Excellent communication and organizational skills, • Strong problem-solving and decision-making abilities, • ServSafe certification (or willingness to obtain), • Knowledge of how to conduct inventory and control waste, • Ability to analyze profit and loss statements General Job Description: • Oversee operations of PJ's location, • Master the tasks required of baristas, bakers, and shift leads, • Work regularly behind the counter (minimum eight hours per week) and be available to cover any open shift, • Complete tasks designed by the Manager of Store Operations, • Abide by and enforce company policies and procedures Key Responsibilities: • Lead, train, and motivate team to deliver outstanding service and uphold brand standards, • Manage daily operations, including staffing, inventory, scheduling, and cash handling, • Drive sales through social media, community engagement, promotions, and operational efficiency, • Ensure compliance with health, safety, and sanitation guidelines, • Foster a positive and inclusive team environment, • Handle customer feedback and resolve issues with professionalism, • Budgeting and monitoring inventory, labor, and restaurant costs to improve overall profitability Customer Service: • Present a positive image of PJ's to baristas, other management, and customers, • Ensure that the store maintains excellent customer service as it pertains to the operation of the staff and physical upkeep of the store, • Communicate the standard of excellent service to the store staff, • Manage customer interactions with PJ's in a positive, knowledgeable, and profitable manner, befitting PJ's philosophy of service, • Respond to customer needs courteously and expeditiously Goals and Planning: • Work to increase store sales and minimize waste, • Assess cost of goods and operational expenses to increase net income, • Develop store goals and create action plans, • Build and implement store budget, • Communicate goals to staff, • Assist with store marketing and develop marketing goals and outreach Personnel: • Assess staffing needs of the store based on sales and operational needs, • Interview for store positions and hire quality people who can achieve the goals of their position, offering customers the products, service and atmosphere expected from PJ's, • Terminate employees as specified by store policies, • Maintain all employee records with accuracy, documenting all aspects of employee performance, • Create and publish store schedule weekly, • Ensure all shifts are covered, including when baristas call in or are unavailable Supervisory Responsibilities: • Attend scheduled management meetings and management training sessions, • Ensure that each staff member understands and fulfills the description and expectations of their position, • Conduct Initial Staff Training and maintain knowledge, skills, abilities, and expectations of each barista throughout employment, • Work to expand staff and customer coffee knowledge, • Solicit ideas and input from the store staff to respond to their needs, creating a positive work environment which benefits the company at large, • Ensure that employees follow all store policies and procedures and safety rules, • Complete performance evaluations for employees according to the evaluation schedule or when deemed necessary, • Counsel employees regarding job performance, • Dismiss employees when standards, policies, and procedures are not met Operational Responsibilities: • Monitor and guarantee quality of coffee, beverages, pastries and food served in the store, • Ensure that counter products are accurately and promptly prepared and served, • Maintain appropriate inventory level of products, supplies, coffee, and tea. Order as scheduled or when necessary, to create a quality offering for customers while controlling costs, • Ensure the store and equipment are properly maintained (repaired, cleaned, orderly, etc.), • Respond to emergencies in the store, operational or staffing, at any time of operation, • Maintain safe combinations, store keys, and safe access and control all employee access, • Assist management in determining menu items, • Voice major store needs to the Manager of Store Operations, • Prepare daily bank deposits and weekly deposit forms, • $17.00/hour plus bonuses for sales increases, • Employee discounts on all PJ’s Coffee products, • A collaborative, upbeat work environment By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.