Marketing Operations Coordinator
12 days ago
Lake Oswego
Job Description Part-Time / Full-Time | 28–40 Hours per Week | Hybrid | $28–$34 per Hour | Benefits and Quarterly Bonus Help EcoCraft tell its story, strengthen client relationships, and keep projects and operations running smoothly. The Opportunity EcoCraft is a locally owned residential design-build company creating thoughtful remodels, additions, ADUs, custom homes, and distinctive wellness-focused spaces throughout the Portland-Vancouver area. Our work is highly personal: clients invite us into their homes and trust us to guide significant decisions and investments. How we communicate and build relationships matters just as much as the quality of our construction. We are looking for a warm, organized, and resourceful communicator who enjoys connecting with people and bringing ideas to life. Someone who notices when communication has stalled, follow through without repeated reminders, and can turn an unformed idea into an organized actionable plan. As a part of our team, you will strengthen EcoCraft's marketing and client relationships. You will coordinate content, newsletters, website updates, past-client communication, reviews, referrals, professional partnerships, and prospective- client follow-up. You will have access to visually compelling projects and the freedom to help shape how EcoCraft presents itself to the community. You will oversee operations coordination and executive support responsibilities. Approximately 60% of your time will support marketing and client relations and 40% to oversee office operations coordination. This is not a purely behind-the-scenes content position. The right person enjoys initiating conversations, building professional relationships, and making clients feel welcomed, remembered, and confident about working with EcoCraft. What You Will Own First Your initial focus will be marketing and client relations as you learn EcoCraft’s services, clients, and systems. Your core marketing and client relations responsibilities will include: • Maintain a practical marketing and communications calendar and carry approved campaigns through completion., • Create and schedule authentic social media content using project photos, team input, and existing brand materials., • Coordinate a quarterly customer newsletter with project stories, company updates, and helpful homeowner information., • Keep website content, online profiles, and business listings current and consistent., • Reconnect with past clients, request reviews and referrals, and maintain thoughtful ongoing communication., • Follow up with prospective clients and help ensure every inquiry receives a timely, professional response., • Identify and support community, networking, referral-partner, and industry relationship opportunities., • Develop and update brochures, presentations, client packets, and other marketing materials., • Maintain organized contact and CRM records and provide simple reporting on activity, leads, and results. Who Will Thrive Here • You build rapport easily and communicate with warmth, confidence, and good judgment., • You enjoy both creative storytelling and careful organization., • You take initiative, close communication loops, and bring possible solutions when you identify a problem., • You remain calm when priorities change and can manage several responsibilities without losing follow-through., • You are curious about what motivates clients and how marketing activity becomes genuine business opportunity., • You are comfortable representing a small company where your work is visible and your contribution matters., • You enjoy creating workflows and systems for efficiency. How the Role Will Develop Your initial focus will be marketing and client relations as you learn EcoCraft’s services, clients, and systems. As you become established, you will also take on operations coordination and executive support responsibilities. Once these responsibilities are integrated, we anticipate approximately 60% of your time to support marketing and client relations and 40% support coordination. The operations coordination and executive support role includes overseeing and improving systems and processes; supporting the Designer and Project Manager with documentation, workflow, and client follow-up; and assisting the owner with scheduling, priorities, meeting preparation, and follow-through. You will help keep information organized, commitments on track, and communication consistent across the team and with clients. We are looking for someone who enjoys both building relationships and keeping company systems and workflows organized—someone who learns quickly, anticipates needs, listens carefully, is a self-starter, and follows through. The role has potential to grow in hours, compensation, responsibility, and leadership. What Success Looks LIke First 30 days - Learn EcoCraft’s services, voice, clients, team, and systems. Organize marketing contacts and review operational workflows, scheduling, documentation, and communication needs with the owner. First 60 days - Begin executing a 90-day marketing calendar and establish consistent client follow-up routines. Start taking responsibility for agreed operations coordination and executive support tasks, including scheduling, meeting follow-up, record organization, and support for the Designer and Project Manager’s workflows and client communication. First 90 days - Manage established marketing routines and assigned operations coordination and executive support responsibilities with limited prompting. Track deadlines, follow up on action items, and recommend practical improvements. Work toward approximately 60% marketing/client relations and 40% operations coordination and executive support, with the owner confirming priorities and workload. Experience and Skills - Required • Strong written and verbal communication: Able to write clear marketing content, listen actively, and communicate professionally with clients, partners, and the team., • Relevant marketing and relationship experience: Experience coordinating content, communications, client follow-up, or community outreach., • Organization and coordination: Able to manage calendars, meetings, deadlines, records, and follow-up across several priorities., • Initiative and problem-solving: Notices what needs attention, anticipates needs, and brings practical solutions without repeated reminders., • Dependable follow-through: Tracks commitments, closes communication loops, and maintains accurate information., • Technology proficiency: Comfortable using Microsoft Office or Google Workspace, digital calendars, and tools for managing contacts, content, and tasks., • Ability to learn quickly: Resourceful when learning new software, processes, and the construction and design business., • Good judgment and discretion: Handles confidential information carefully and knows when to act independently or ask for guidance., • Flexibility and teamwork: Adjusts calmly to changing priorities and enjoys a role that combines marketing, client relationships, and operations coordination. Preferred Experience with Adobe Creative Suite, social scheduling tools, Mailchimp or Constant Contact, WordPress, CRM systems, CoConstruct, marketing analytics, online business listings, or AI-assisted tools is preferred. Understanding of Social Media. Experience with every platform is not required. Construction, remodeling, design-build, or professional-services experience is welcome but not mandatory. Position Details and Benefits • This position offers 28–40 hours per week, with a part-time or full-time schedule based on company needs and the agreed scope of responsibilities., • Hybrid schedule with the majority of work performed in the office; specific in-office expectations will be discussed during the interview process., • Competitive pay of $28 to $34 per hour, depending on experience and qualifications., • Quarterly bonus eligibility based on agreed marketing execution, follow-up consistency, relationship development, qualified-opportunity generation, and company performance., • Medical, dental, and vision insurance; paid holidays and paid time off; employer-matching 401(k). Eligibility details will be reviewed during the interview process., • Opportunity to grow in responsibility, compensation, and leadership as the role develops., • A supportive, collaborative environment and meaningful influence over how the role develops. How to Apply Please email the following to [application email address] using “Marketing and Operations Coordinator” as the subject line: • Your resume., • A brief note of approximately 150 to 300 words explaining why this role and EcoCraft interest you., • Two or three relevant examples. These may include professional, volunteer, or personal work involving writing, design, social media, newsletters, websites, photography, client relationships, events, or systems you created. We are especially interested in how you have taken initiative, solved a problem, improved a system, or strengthened a client or community relationship. Selected candidates will be contacted to schedule an interview. How to Apply - REQUIRED Please email the following using “Marketing and Operations Coordinator” as the subject line: • Your resume., • A brief note of approximately 150 to 300 words explaining why this role and EcoCraft interest you., • Two or three relevant examples. These may include professional, volunteer, or personal work involving writing, design, social media, newsletters, websites, photography, client relationships, events, or systems you created. We are especially interested in how you have taken initiative, solved a problem, improved a system, or strengthened a client or community relationship. Selected candidates will be contacted to schedule an interview. Part-Time / Full-Time | 28–40 Hours per Week | Hybrid | $28–$34 per Hour | Benefits and Quarterly Bonus \nCompany Description EcoCraft is a locally owned residential design-build company creating thoughtful remodels, additions, ADU's, and distinctive wellness-focused spaces throughout the Portland-Vancouver area. EcoCraft is a locally owned residential design-build company creating thoughtful remodels, additions, ADU's, and distinctive wellness-focused spaces throughout the Portland-Vancouver area.
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