Director of Banquets
11 days ago
Arlington
Job DescriptionLive! By Loews-Arlington, TX treats guests to an unprecedented upscale experience that blends sports and entertainment with first-class hospitality and superior amenities. Ideally positioned between the new Texas Rangers' ballpark and Dallas Cowboys' Stadium, the 302-room hotel boasts an infinity-edge pool, a rooftop terrace and floor-to-ceiling windows that offer sweeping views of the Arlington Entertainment District. Job Specific • Maintains banquet department staffing levels so as to provide for optimal performance, • Develops/approves all banquet department schedules, forecasts and budgets, • Establishes and administers all departmental guidelines, policies and procedures, • Responsible for smooth, efficient, cost effective operation of all banquet food service functions, to include; labor management, equipment inventory control, proper preparation of banquet check, • Oversees supervisory activities, such as coordination of set-up, delivery of service, quality of food presented, preparation and presentation of banquet check and tear down operations, • Approves all department storeroom/purchase requisitions, to ensure operational costs are kept within forecasted budgetary guidelines, • Reviews/maintains daily payroll report/records, ensures labor costs conform to established guidelines, • Maintains banquet server gratuity information, prepares transmittal for submission to payroll department, • Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental employees according to Loews Hotels standards, • Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy, • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same, • Coaches, counsels, retrains personnel as needed in order to ensure superior levels of performance, • Establishes appropriate par levels for all banquet equipment and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations, • Oversees security and maintenance of all banquet equipment and supplies, • Attends all BEO and required hotel meetings to keep abreast of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel, • Communicates daily with Banquet Chef and Captain to obtain/provide current status of daily activities/functions and information regarding upcoming events, • Verifies banquet cover count, prepares and presents banquet check for guest payment/signature, forwards signed check, all associated documentation and payment (if received) to appropriate accounting representative, • Responds to guests complaints/comments in a positive, professional manner, • Conducts departmental meeting as required to communicate effectively with all banquet department personnel to ensure that they are kept current on pertinent hotel information and activities, • Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and employee satisfaction, while maintaining market dominance and exceptional financial performance, • Promotes and applies teamwork skills at all times, • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance, • Is polite, friendly, and helpful to guests, management and fellow employees, • Executes emergency procedures in accordance with hotel standards, • Complies with required safety regulations and procedures, • Attends appropriate hotel meetings and training sessions, • Maintains cleanliness and excellent condition of equipment and work area, • Complies with hotel standards, policies and rules, • Recycles whenever possible, • Remains current with hotel information and changes, • Thorough knowledge of all matters relating to the proper administration and operation of banquet food service operations, • Five to seven years progressive management experience in large up-scale, hotel or convention center banquet operations, • Certifications; "Certified Food Manager", "TIPS" or equivalent responsible vendor, • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency ensuring adherence to established guest satisfaction criteria, • Effective management, leadership, organizational and communication skills