Property Management and Leasing Assistant
7 days ago
Milwaukee
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Health insurance, • Paid time off Title: Leasing & Resident Services Coordinator Location: Milwaukee, WI (travel to Kenosha required) Type: Full-Time | On-Site/Field-Based Enjoy a fast paced career in real estate with a firm that has been named one of the "Top Workplaces". We are diverse, inclusive, hardworking and share a commitment to excellence. We take pride in our work and we're seeking like-minded, self starters to positively contribute to our team atmosphere as we continue to expand in Wisconsin. Role Overview We are seeking a highly responsive, detail-driven Leasing & Resident Services Coordinator to support our expanding Wisconsin portfolio across Milwaukee and Kenosha. This role is heavily leasing-focuseddriving occupancy, maximizing rent potential, and delivering an exceptional prospective resident experiencewhile also supporting day-to-day field operations at scattered-site properties. The position will be under the mentorship of the company founder, a highly successful industry leader in Real Estate. The ideal candidate thrives in a fast-paced environment, communicates quickly and professionally, and is comfortable working both independently in the field and collaboratively with the central operations team. Key Responsibilities Leasing Operations (Primary Function) • Create, update, and optimize rental listings across major advertising platforms., • Perform weekly market rent evaluations and make pricing/marketing recommendations., • Provide weekly leasing activity reports, including lead volume, showing activity, and conversion metrics., • Conduct on-site and virtual showings across Milwaukee and Kenosha., • Maintain hyper-responsive lead follow-up, ensuring same-day communication with prospective tenants., • Manage the full leasing pipeline in AppFolio (or similar), including screening follow-up, submitting application packages to the operations team and executing application status updates., • Coordinate professional photos, signage, and listing readiness for each vacancy., • Oversee lease execution process, ensuring accuracy, compliance, and timely document completion., • Communicate with existing residents to provide lawful notice of showings for occupied units., • Unit readiness verifications prior to showings (heat on, electric on, cleanliness, access).On-Site & Operational Support (Secondary Function), • Perform light common-area and exterior walkthrough inspections when on-site for showings., • Conduct pre-move-out walkthroughs and communicate turnover needs to the operations team., • Complete move-in quality checks and confirm readiness before resident arrival., • Oversee move-in communication, ensuring residents receive instructions, contacts, and expectations., • Complete new resident check-ins (phone/email) within the first 7 days of occupancy to ensure satisfaction and identify early issues., • Support general field tasks as needed across the Wisconsin portfolio., • Assist with resident events to foster a sense of community within the building., • Contribute to process enhancements to further refine the resident experienceQualifications, • 13 years of experience in leasing or property management related role., • Strong understanding of residential leasing process; scattered-site experience preferred., • Must be highly responsive, organized, and comfortable managing a high volume of leads., • Reliable transportation; ability to travel regularly between Milwaukee and Kenosha., • Proficiency with AppFolio, Yardi, or similar property management software (preferred).Key Competencies, • Responsiveness & Follow-Through: Rapid communication with applicants, residents, and team members., • Field Readiness: Comfortable conducting showings, inspections, and in-unit walkthroughs., • Market Awareness: Ability to evaluate comps and recommend pricing adjustments., • Service-Oriented Mindset: Friendly, clear communication with prospects and residents.Strong interpersonal skills to build and maintain relationships with residents, team members and clients., • A vibrant team atmosphere and leadership that always has your back, • Base salary + bonus with an opportunity to advance within property management - both financially and professionally!, • Full support from our dedicated supervisory staff and training managers. Our job is to ensure your success and happiness!, • The possibility of a flexible office/work from home schedule, • Health and dental insurance benefits, • Staff appreciation events, lunches and happy hours, • 401(k) retirement plan + matching, • Two weeks PTO, 5 days sick leave, and 10 paid holidays (including birthdays off)!, • Commission: Leasing bonus of $300 per showing converting the lead to an executed lease., • Company travel stipend for inter-city travel.How Success Will Be Measured, • Vacancy days reduced across the Wisconsin portfolio., • Lead response times, • Lead Conversion Rates, • Accuracy and completeness of assigned tasks., • Reliability in field execution (inspections, walk-throughs, photo coordination)., • Resident Move In Satisfaction Scores