Weekday Evening CSR
hace 9 días
Chattanooga
Job DescriptionDescription Animal Emergency & Specialty Center | Chattanooga, TNAre you passionate about helping pets and the people who love them? Animal Emergency & Specialty Center (AESC) in Chattanooga, TN, is seeking a compassionate, dependable, and detail-oriented Veterinary Client Service Representative (CSR) to join our emergency and specialty veterinary team! As the first point of contact for our clients, you'll play an essential role in providing a welcoming, supportive, and organized experience during some of the most stressful moments in a pet owner's life. You'll work closely with our veterinarians, veterinary technicians, and support staff to ensure exceptional client communication and patient care. If you thrive in a fast-paced environment, enjoy helping people and animals, and can remain calm under pressure, we'd love to hear from you! Weekday Evenings | Monday–Friday • Evening shift, • Emergency and specialty veterinary hospital setting Some of the responsibilities you will own in this role:Client Relations & Communication • Greet clients and their pets with a compassionate, professional, and welcoming approach in a fast-paced veterinary emergency hospital., • Answer incoming phone calls, respond to client questions, and provide exceptional veterinary customer service., • Serve as a key liaison between clients, veterinarians, veterinary technicians, and referring primary care veterinarians (pDVMs)., • Provide timely patient updates and communicate care information under the direction of the veterinary medical team., • Support clients with empathy and professionalism during stressful, emotional, and emergency situations.Financial Coordination & Client Education, • Collect deposits and process payments for emergency veterinary services, procedures, and hospitalizations., • Clearly explain estimates, pricing, payment policies, and financial requirements to clients., • Educate clients about available third-party financing options, including CareCredit and Scratchpay., • Review charges and perform basic financial audits to help ensure accurate and complete invoices.Appointment Scheduling & Patient Flow, • Schedule and coordinate emergency veterinary visits, specialty consultations, rechecks, and patient appointments., • Triage incoming calls and assist with coordinating urgent patient admissions under established hospital protocols., • Maintain accurate patient information and appointment details in the electronic medical record (EMR) system., • Coordinate patient flow, client visits, and communication between the front desk and clinical teams.Patient Intake & Medical Records, • Complete and process patient intake forms, consent forms, treatment authorizations, and other medical documentation., • Obtain and accurately enter client and patient information into the hospital's EMR system., • Maintain organized, accurate, and up-to-date veterinary medical records., • Prepare documentation for specialty procedures, hospitalized patients, and emergency cases.Veterinary Hospital & Team Support, • Maintain a clean, organized, and professional veterinary reception area and client lobby., • Collaborate with veterinarians, veterinary technicians, assistants, and other hospital staff to support efficient patient care and workflow., • Assist with escorting clients and patients to exam rooms and coordinating patient visitations., • Ensure clear and timely communication between the front desk and medical team.Emergency Veterinary Support, • Remain calm, organized, and compassionate while assisting with emergency veterinary triage and patient intake., • Prioritize incoming calls, client needs, and administrative responsibilities in a busy emergency environment., • Prepare and manage documentation for emergency procedures, specialty services, and hospitalized patients., • Support the veterinary team during urgent situations while maintaining excellent client communication. Preferred Qualifications • Previous experience as a veterinary receptionist, veterinary client service representative, veterinary assistant, or animal hospital receptionist preferred., • Experience in a veterinary emergency hospital, specialty hospital, or fast-paced veterinary clinic is a plus., • Strong verbal and written communication skills with a high level of empathy and emotional intelligence., • Ability to remain calm, professional, and organized during high-stress or emergency situations., • Excellent multitasking, problem-solving, and organizational skills., • Basic understanding of veterinary terminology, common medical conditions, and emergency presentations preferred., • Experience with veterinary practice management or EMR software; familiarity with Instinct or VIA is a plus., • Comfortable handling financial transactions and discussing treatment estimates, payments, and costs with clients., • Strong attention to detail and commitment to maintaining accurate medical and financial records., • Dependability and a collaborative, team-oriented attitude., • High school diploma or equivalent required., • Ability to stand and walk for extended periods throughout the shift., • Ability to assist with and safely handle patients weighing up to 40 lbs. when needed., • Ability to work effectively in a busy emergency and specialty veterinary hospital environment. Benefits • Paid time off, • Health insurance, • Dental Insurance, • Vision insurance, • Employee discounts, • Flexible schedules, • 401K with company match, • Training and Career development