Front Desk Agent
5 days ago
Fort Pierce
Job DescriptionBenefits: • Employee of the Month bonus, • DailyPay - Coming Soon, • Dental insurance, • Employee discounts, • Paid time off, • Guest Check-In and Check-Out:, • Greet guests warmly upon arrival and assist with the check-in process, including verifying reservations and providing room keys., • Handle check-out procedures, including processing payments, reviewing guest accounts, and addressing any final requests or concerns., • Reservation Management:, • Manage room reservations, including booking, modifying, and canceling reservations as needed., • Assist with room assignments and ensure that guests are accommodated according to their preferences and needs., • Guest Services:, • Address and resolve guest inquiries, requests, and complaints in a timely and professional manner., • Provide information about the hotels amenities, local attractions, and dining options to enhance the guest experience., • Administrative Tasks:, • Maintain accurate records of guest information, reservations, and billing., • Process and file guest registration cards and other documentation as required., • Handle phone calls, emails, and other correspondence related to guest services and reservations., • Collaboration:, • Work closely with housekeeping and maintenance departments to ensure that guest requests and needs are met promptly., • Communicate any special guest requests or issues to relevant departments to facilitate a seamless guest experience., • Security and Safety:, • Monitor the hotels security systems and report any unusual activities or safety concerns to management., • Ensure that guests personal information and privacy are protected at all times., • Problem-Solving:, • Handle guest complaints and issues with empathy and efficiency, striving to resolve problems and ensure guest satisfaction., • Make decisions and take action to address any unexpected situations or emergenciesQualifications:, • High school diploma or equivalent required; additional education or training in hospitality or customer service is a plus., • Previous experience in a front desk or customer service role preferred but not required., • Excellent communication and interpersonal skills with a friendly and professional demeanor., • Strong organizational and multitasking abilities., • Proficiency in computer systems and hotel management software., • Ability to work efficiently under pressure and handle a variety of tasks simultaneously., • Flexibility to work various shifts, including evenings, weekends, and holidays.Join us and be a key player in delivering outstanding hospitality and creating memorable experiences for our guests. We look forward to hearing from you!