Reservations & Events Manager
10 days ago
Charlotte
Job Description Kitchen + Kocktails is looking for a Reservations Manager for our upscale Southern Comfort restaurant on Wabash. Primary responsibilities: • Engaging customers (potential and repeat) through social media, email and/or phone calls to book and confirm reservations request., • Meeting sales goal(s) through reservations all days of open operation., • Confirming and placing 75 reservations per day., • Engaging and clearing daily email / social media request of restaurant., • Creating, updating and maintaining Reservations and Customer Service reference materials and procedures., • Developing, monitoring, and reporting on departmental metrics and sales or service trends., • Maintaining an effective quality program to increase sales and deliver excellent customer service., • Managing forms and files containing key guest information required prior to travel., • Handling the overflow of inbound calls as well as escalated customer calls or issues that are not resolved through normal means., • Hiring and developing staff to maintain a high quality, professional travel team., • Managing the planning, scheduling, execution, and monitoring of all departmental tasks to ensure customer needs are met in a timely and satisfactory manner., • Ability to multi-task, be a team player, and have strong organizational skills., • Ability to communicate effectively both written and oral in a professional manner., • High energy, ability to remain focused on goals, working independently., • Experienced background in guest relations and/or phone reservations., • Comprehensive knowledge of OpenTable/comparable booking platforms applications and the Internet., • Bachelor’s degree in business or other related field preferred., • Call center experience with an emphasis on sales.Company DescriptionPosition Overview As our Executive Chef, you will own the culinary vision and day-to-day leadership of the Charlotte kitchen. You’ll partner with leadership on menu strategy, drive profitability through cost controls, and cultivate a high-performing brigade. Your creativity, operational acumen, and unwavering commitment to quality will set the standard for every dish and service. ⸻ Key Responsibilities \t•\tCulinary Vision & Menu Development \t•\tDesign and refresh seasonal menus that reflect Kitchen + Kocktails’ brand and local flavor. \t•\tInnovate daily specials, tasting menus, and catering offerings to entice guests and build loyalty. \t•\tKitchen Leadership & Team Building \t•\tRecruit, train, coach, and mentor sous chefs, line cooks, and prep staff. \t•\tFacilitate ongoing culinary training sessions, tastings, and knife-skill workshops. \t•\tEstablish clear performance expectations and conduct regular evaluations. \t•\tOperations & Quality Control \t•\tOversee all food preparation, plating, and presentation to ensure consistency and excellence. \t•\tImplement and monitor standard operating procedures (SOPs) for recipe adherence, portion control, and waste reduction. \t•\tManage kitchen workflow, station assignments, and shift-by-shift staffing to optimize efficiency. \t•\tFinancial Management & Cost Controls \t•\tSet food-cost targets; analyze P&L reports, inventory variances, and yield data. \t•\tSource vendors, negotiate pricing, and maintain par levels to minimize waste and maximize margins. \t•\tCollaborate with GM on labor budgets, scheduling, and productivity metrics. \t•\tHealth, Safety & Compliance \t•\tUphold rigorous sanitation, safety, and HACCP standards. \t•\tLead internal audits, corrective action plans, and maintain all required certifications. \t•\tCross-Functional Collaboration \t•\tWork closely with front-of-house leadership to synchronize service and respond to guest feedback in real time. \t•\tPartner with marketing on promotions, events, and culinary showcases. ⸻ Qualifications & Skills \t•\tCulinary degree or equivalent certification; 7+ years of progressive kitchen experience, including 3+ years in an Executive Chef or Corporate Chef role. \t•\tProven track record of menu innovation, cost management, and building successful culinary teams. \t•\tDeep knowledge of modern cooking techniques, flavor profiles, and plating aesthetics. \t•\tStrong financial acumen with experience managing budgets, P&L, and vendor relationships. \t•\tExceptional leadership, communication, and organizational skills. \t•\tServSafe (or equivalent) certification required; knowledge of local health-department regulations. \t•\tPassion for community engagement, farm-to-table sourcing, and sustainable practices. ⸻ What We Offer \t•\tCompetitive salary plus performance-based bonus structure. \t•\tComprehensive benefits (medical, dental, vision) and paid time off. \t•\tProfessional development opportunities and career growth across our expanding footprint. \t•\tA dynamic, supportive culture that celebrates creativity, collaboration, and hospitality excellence.Position Overview\r\n\r\nAs our Executive Chef, you will own the culinary vision and day-to-day leadership of the Charlotte kitchen. You’ll partner with leadership on menu strategy, drive profitability through cost controls, and cultivate a high-performing brigade. Your creativity, operational acumen, and unwavering commitment to quality will set the standard for every dish and service.\r\n\r\n⸻\r\n\r\nKey Responsibilities\r\n\t•\tCulinary Vision & Menu Development\r\n\t•\tDesign and refresh seasonal menus that reflect Kitchen + Kocktails’ brand and local flavor.\r\n\t•\tInnovate daily specials, tasting menus, and catering offerings to entice guests and build loyalty.\r\n\t•\tKitchen Leadership & Team Building\r\n\t•\tRecruit, train, coach, and mentor sous chefs, line cooks, and prep staff.\r\n\t•\tFacilitate ongoing culinary training sessions, tastings, and knife-skill workshops.\r\n\t•\tEstablish clear performance expectations and conduct regular evaluations.\r\n\t•\tOperations & Quality Control\r\n\t•\tOversee all food preparation, plating, and presentation to ensure consistency and excellence.\r\n\t•\tImplement and monitor standard operating procedures (SOPs) for recipe adherence, portion control, and waste reduction.\r\n\t•\tManage kitchen workflow, station assignments, and shift-by-shift staffing to optimize efficiency.\r\n\t•\tFinancial Management & Cost Controls\r\n\t•\tSet food-cost targets; analyze P&L reports, inventory variances, and yield data.\r\n\t•\tSource vendors, negotiate pricing, and maintain par levels to minimize waste and maximize margins.\r\n\t•\tCollaborate with GM on labor budgets, scheduling, and productivity metrics.\r\n\t•\tHealth, Safety & Compliance\r\n\t•\tUphold rigorous sanitation, safety, and HACCP standards.\r\n\t•\tLead internal audits, corrective action plans, and maintain all required certifications.\r\n\t•\tCross-Functional Collaboration\r\n\t•\tWork closely with front-of-house leadership to synchronize service and respond to guest feedback in real time.\r\n\t•\tPartner with marketing on promotions, events, and culinary showcases.\r\n\r\n⸻\r\n\r\nQualifications & Skills\r\n\t•\tCulinary degree or equivalent certification; 7+ years of progressive kitchen experience, including 3+ years in an Executive Chef or Corporate Chef role.\r\n\t•\tProven track record of menu innovation, cost management, and building successful culinary teams.\r\n\t•\tDeep knowledge of modern cooking techniques, flavor profiles, and plating aesthetics.\r\n\t•\tStrong financial acumen with experience managing budgets, P&L, and vendor relationships.\r\n\t•\tExceptional leadership, communication, and organizational skills.\r\n\t•\tServSafe (or equivalent) certification required; knowledge of local health-department regulations.\r\n\t•\tPassion for community engagement, farm-to-table sourcing, and sustainable practices.\r\n\r\n⸻\r\n\r\nWhat We Offer\r\n\t•\tCompetitive salary plus performance-based bonus structure.\r\n\t•\tComprehensive benefits (medical, dental, vision) and paid time off.\r\n\t•\tProfessional development opportunities and career growth across our expanding footprint.\r\n\t•\tA dynamic, supportive culture that celebrates creativity, collaboration, and hospitality excellence.