Property Manager
hace 20 días
Chicago
Job Description Location: Chicago Loop - 176 residential units & 3 commercial units Employment Type: Full time, On-site Compensation: $90,000 Annually About FLATS FLATS® is a lifestyle-driven real estate company known for its creative approach to urban apartment living. We pride ourselves on being “anything but expected,” with a mission to “bring big style to smart spaces.” Through thoughtfully designed units and state-of-the-art technology, we curate what we call the FLATS life – providing homes with soul that embrace value, individuality, and community. At FLATS, we believe living well is a necessity, not a luxury, and we strive to revolutionize city living by offering residents great design, authentic experiences, and a vibrant community in every property we operate. About The Role We're seeking an experienced and dedicated Property Manager to lead the onsite team at their multi-family building to success. This role is responsible to drive the team to success at the property, including but not limited to achieving financial goals, following the legal obligations of the leases, keeping the building in great condition and providing exceptional service to all residents and tenants. The Property Manager is the leader and coach on site for their team. Key Responsibilities Compliance • Gather and interpret market trends to implement marketing and leasing strategies., • Advise and execute marketing efforts for the property, including researching competitive properties and local market trends., • Set rent rates, ensure timely rent and fee collection, make financial bank deposits, and prepare and review monthly financial status reports., • Execute the property strategy and business plan; work with the Asset Management and senior leaders to develop action items to lead to property success., • Manage the financial performance of the asset, including actual-to-budget performance for occupancy, rent growth, retention, expenses, and NOI., • Accurately and succinctly communicate any projected or forecasted changes needed., • Promote resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and ensuring maintenance team compliance with service standards., • Lead the leasing program including resident retention/renewal to maintain maximum occupancy., • Coach, lead, train, and motivate the leasing professional to success., • Oversee daily leasing paperwork., • Conduct regular property inspections to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance., • Maintain an impeccable building at all times., • Work with the Maintenance team to ensure property stays in good working order., • Monitor apartment turns and repair requests., • Plan, budget, and execute capital improvement projects as needed., • Lead recruiting and employee onboarding efforts for onsite team., • Manage, train and counsel onsite staff effectively., • Work with senior leaders for succession planning as appropriate., • Oversee resident relations, including resident communication by way of phone, email, and other methods., • Ensure residents’ needs are exceeded and an exceptional experience is delivered at all times., • Manage and monitor resident reviews., • Create an exciting and unique environment for residents to enjoy; provide a community experience to drive resident satisfaction., • Creatively solve problems that occur., • Effectively and proactively communicate property needs., • Manage the property as if it was your own., • Provides comprehensive feedback to non-performing employees. Who You Are • You are someone who experience with Luxury Class A properties., • You’re a hands-on leader who treats your property like it’s your own business., • You combine financial acumen with operational excellence and sharp attention to detail., • You lead by example—coaching, holding accountability, and building high-performing teams., • You’re proactive, solutions-oriented, and comfortable making tough decisions when needed., • You care deeply about resident experience while driving strong NOI and occupancy results. Qualifications & Experience • 3+ years of experience in residential property management (multi-family or mixed-use preferred), • Active IL Leasing Agent License, • Strong background with Luxury Class A properties., • Strong understanding of leasing, maintenance, budgeting, and tenant relations, • Experience managing property-level budgets, financial reporting, and expense control, • Ability to analyze financial performance, including rent rolls, variances, and NOI, • Proficient in Yardi property management software, • Exceptional communication, leadership, and organizational skills, • Ability to resolve conflicts and manage challenging situations professionally, • Knowledge of local housing regulations, Fair Housing laws, and leasing practices, • High school diploma or equivalent required; Bachelor's degree or CAM/CPM designation is a plus This Role Might Not Be a Good Fit If: • You prefer strategy without daily operational involvement., • You’re uncomfortable owning financial performance or having hard conversations., • You struggle balancing resident satisfaction with lease enforcement and compliance., • You avoid accountability, performance management, or direct leadership of a team., • $90,000 - $95,000 annually + quarterly incentives by KPI achievement., • Comprehensive benefits package including medical, dental, and vision insurance, 401(k) with employer match, and paid time off (PTO). FLATS LLC is an equal opportunity employer and complies fully with all Fair Housing, ADA, and employment regulations.