Trabajos ticketing en Oakland, CaliforniaCrear alertas

Job Description:\n\nCompany Description\n\nCity College of San Francisco is an urban community college with locations throughout the city. Our vision is to provide a sustainable and accessible environment where we support and encourage student possibilities by building on the vibrancy of San Francisco and where we are guided by the principles of inclusiveness, integrity, innovation, creativity, and quality. We offer an affordable opportunity for students to earn associate degrees, prepare for transfer, and pursue career and technical education. This is an exciting time at City College of San Francisco and the right person can make a major impact. Be part of positive change as we transform this dynamic institution for a successful future.Job Description\n\nIMPORTANT: \n\n To be considered for this position, you must submit all requisite documentation listed in the "ADDITIONAL INFORMATION" section by the filing deadline. \n Incomplete applications or those submitted without the required documents will be REJECTED.\n\nDepartment: Public Safety Department.\nLocation: City College of San Francisco, Ocean Campus and other campuses.\nSalary Range for this position:\n$49.4064- $59.8015 hourly\n$102,765 - $124,387 annually\nIMPORTANT! The position's salary placement shall be at the entrance salary step, except as otherwise provided in the SEIU Local 1021 collective Bargaining Agreement. \nAppointment Type: Classified - Provisional. This is a Temporary Provisional (TPV) position excluded by the Charter from the competitive Civil Service examination process. It is considered "at will" and shall serve at the discretion of the of the Department Head. This position will be subject to the Permanent Civil Service Examination process at a later date. Successful participation in the Permanent Civil Service Examination and selection through an open competitive process is needed in order to be considered for the permanent appointment.\nPlease note job announcement was reposted for additional recruitment. \nPrevious applicants need not re- apply.\nApplication Filing Deadline: Open until filled. Next Read scheduled on Friday, October 16, 2026.\nJob Description\nCity College of San Francisco is looking to recruit full time, (40 hours/week), full year (260 days/fiscal year) Institutional Police Officers. Under the direction of the Chief of Police or his/her designee, the Institutional Police Officer works in the San Francisco Community College District Police Department and acts as a peace officer pursuant to Section 830.32(a) of the California Penal Code and Section 72330 of the California Education Code. The San Francisco Community College District Police Department is a Peace Officers' Standards and Training (P.O.S.T.) participant. The officer's primary functions are to provide protection of life and property and to enforce state and local laws and college policies within the jurisdiction of San Francisco Community College District campuses.\nIn accordance with District policy, the San Francisco Community College District Police Department is a sworn unarmed department. Employees are required to sign a memorandum acknowledging their understanding of the district's policy in this regard.\nUpdated to amend job duties 4/14/2026\nPlease note the duties specified below are representative of the range of duties assigned to the 8204-INSTITUTIONAL POLICE OFFICER class code and not intended to be an inclusive list.\nEssential Functions\n\n Administers first aid to students, staff and/or visitors for the purpose of providing immediate emergency medical care.\n Arrests individuals engaging in illegal activities for the purpose of apprehending suspects to prevent further illegal activities.\n Collaborates with community agencies (e.g. law enforcement, courts, health care, etc.) for the purpose of addressing individual cases and/or taking action regarding investigations, criminal activities, gang activities, vandalism, etc. for the safety and security of the college sites.\n Communicates safety and security policies and enforcement procedures to students, staff and visitors for the purpose of ensuring their understanding of such information, the potential consequences of violation, and building a community relationship.\n Enforces applicable laws for the purpose of responding appropriately in accordance to federal, state, District, and municipal laws, rules, and policies.\n Enforces college policies as necessary (e.g. student ticketing, disciplinary issues, etc.) for the purpose of implementing campus Police Department processes and student code of conduct.\n Escorts students, assigned personnel and/or visitors for the purpose of providing safety and providing site security.\n Implements safety escorts (e.g. students, staff, visitors, etc.) for the purpose of ensuring safe movement on campus.\n Investigates potential campus crimes and/or student related community incidents for the purpose of resolving conflicts, taking appropriate action, and/or referring to outside agency for resolution.\n Participates in unit meetings, in-service training, workshops, etc. for the purpose of conveying and/or gathering information required to perform job functions.\n Patrols college facilities (e.g. grounds, roads, buildings, adjacent areas, parking lots, etc.) for the purpose of providing visibility, maintaining security, and deterring criminal activities.\n Prepares a variety of documents (e.g. police reports, citations, incident reports, activity logs, memos, letters, procedures, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.\n Presents information in a variety of settings (e.g. classrooms, meetings, staff orientations, etc.) for the purpose of informing individuals of public safety, law enforcement procedures and individual rights.\n Provides traffic and parking control for the purpose of maintaining efficient traffic flow and use of parking lot/s.\n Reports safety issues or concerns (e.g. to maintenance department ( broken fixtures, insufficient lighting), etc.) for the purpose of maintaining a safe environment, free of hazards.\n Responds to a variety of situations (e.g. accidents, injuries, vandalism, suspicious activities, alarms, etc.) for the purpose of making appropriate response and taking the appropriate action to resolve immediate safety and/or security concerns.\n Responds calls for services from a variety of sources regarding campus security issues for the purpose of providing information, direction and/or referral for addressing inquiry.\n Testifies in court proceedings for the purpose of providing information regarding alleged illegal activity.\n Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.\n\nThis classification may require maintaining physical condition necessary for walking, standing, running or sitting for prolonged periods of time; bending, stooping, kneeling, crawling; moderate to heavy lifting and carrying; possible exposure to physical injury and other dangers inherent in police work. Must possess satisfactory hearing capabilities and visual acuity of at least 20/100 correctable to at least 20/30 in each eye. Officers are required to wear police uniforms, a bullet proof vests, and required police gear.\nOfficers are required to work flexible shifts, rotating shifts, weekends, and holidays. Officers may be assigned to any of the district campuses under the department policy and/or at the discretion of the Chief of Police.\nThe department currently operates two shifts: Day shift and swing shift. Shifts are 5 days/8 hours per day or 4 days/10 hours per day: 7 days a week.Qualifications\n\nEducation: High School diploma or equivalent (GED or High School Proficiency Examination); AND \nExperience: One (1) year of experience as a police officer, member of a military police unit or other work involving the safeguarding of life and property; AND\nLicense and Certification:\n\n Requires possession of a valid California Driver License; AND\n Possession of a Basic P.O.S.T. Certificate (issued by California Department of Justice, Commission of Peace Officers Standards and Training) will be required prior to field work assignment and within twelve (12) months of hire date, as a condition of employment.\n\n Desirable Qualifications:\n\n Certificate of completion from a P.O.S.T. academy.\n Completion of 60 units of college credits preferably in the Administration of Justice field.\n Two years of verifiable work experience.\n One year of law enforcement experience.\n Specialized training in law enforcement, security or related field.\n Experience in working within an educational setting preferably in community colleges.\n Sensitivity to and understanding of the diverse academic, socioeconomic, cultural, linguistic, ethnic backgrounds and disabilities of community college students, faculty, and staff.\n Communicate clearly and concisely, both orally and in writing.\n Establish and maintain effective working relationships with those contacted in the course of work.\n Reliable, responsible, dependable, and a good team player.\n Ability to participate in meetings, workshops, events and other college functions as needed and to be able to represent the department.\n Effective interpersonal skills enabling the officer to effectively deal with a diverse population of students, staff and the general public.\n Good organizational skills.\n Willingness to work extended hours or start early when required.\n Ability to work and perform job duties effectively under pressure.\n Ability to pay close attention to detail to ensure consistent accuracy and prioritize workload with frequent interruptions.\n Effective experience in conflict resolution in person, virtually, email and/or by phone. Ability to take initiative, problem solve and work independently with good judgment about when to seek direction.\n Understanding of regulations related to handling of confidential student information.\n\nAdditional Information\n\nIMPORTANT: To be considered for this position, you must submit the following materials by the filing deadline:\n\n A complete application, ensuring the Employment History portion is filled out.\n Any required additional documents (resume, cover letter, transcripts, etc). read below\n\nIncomplete applications or those submitted without the required documents will be rejected. \nTo upload additional items, please use the "Additional attachments" function within the online application process. Ensure that all your documents are NOT password protected.\n1. Cover letter expressing your interest in the position, specifically indicating how you meet the Minimum and Desirable Qualifications as listed in this announcement.\n2. Current Resume.\n3. Copy of current California Driver’s License.\n4. Copy of all relevant transcripts and certificates.\n5. Current DMV printout with full and complete listing of all motor vehicle violations.\nEducational Verification: Verification of qualifying education must include copies of transcripts, diplomas or certificates posting your degree(s) and Major(s). If verification cannot be obtained, the applicant must submit a signed statement with the application explaining why such verification cannot be obtained. Requests for waiver will be considered on a case-by-case basis.\nForeign degree(s)/coursework used as qualifying to meet minimum qualifications must be evaluated by a foreign degree evaluation services organization, before an application can be processed. Please contact the CCSF Human Resources Department at (415) 452-7660 for evaluation sources. Failure to submit the required verification or request for waiver with the application at the time of filing will result in rejection of the application.\nVerification of Experience: Verification may be requested at any time during this recruitment and selection process. If requested, verification of experience needed to qualify must be submitted on the employer's letterhead and indicate the name of the applicant, job title, dates of employment, hours/week, and duties performed and must be signed by the supervisor and/or appropriate company representative.\nVerification of experience may be waived if impossible to obtain The applicant must submit a signed statement with the application explaining why verification cannot be obtained. Waiver request will be considered on a case- by-case basis. Failure to submit the required verification or request for a waiver at the time of verification is requested may result in the rejection of the application.\nNote:\n1. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.\n2. Applicants must meet the minimum qualification requirements by the final filing date unless otherwise noted.\nAdditional Information: All your information will be kept confidential according to EEO guidelines.\nBenefits: \n1. New employees hired on or after October 1, 2013 will contribute 2% of salary to the San Francisco Retiree Health Care Trust Fund (RHCTF).\n2. Institutional Police positions in the San Francisco Community College District are eligible for membership in the California Public Employees' Retirement System (CalPERS). These positions DO NOT participate in the San Francisco Employees' Retirement System (SFERS).\nContact:\n-If you have questions regarding this recruitment or application process, please contact Eddie Aguirre, City College of San Francisco Human Resources Classified Unit, by email at eaguirre@ccsf.edu. \n-If you have questions regarding the position, please contact Mario Vasquez, Chief of San Francisco Community College Police Department, by email at mavasquez@ccsf.edu.\nADA Statement:\nApplicants who require a reasonable accommodation to participate in this hiring process should contact the Title 5/EEO/ADA Compliance Officer at 415/452-5053 to make the necessary arrangements. Please be aware that verification of a covered disability under the ADA may be required.\nSelection Procedure/Conditions of Employment:\n1. Oral Examination: Candidates will be interviewed to evaluate their interpersonal effectiveness, oral communication and information processing abilities. The oral interview will be rated by department committee, who will make recommendations as to which candidates should proceed in the selection process.\n2. Background investigation: Candidates must complete and pass an employment, character and background investigation to determine fitness for employment as an institutional Police Officer. A comprehensive personal history statement must be completed, and all statements by the candidates are subject to verification. Candidates will be required to pass a polygraph test, a drug test and a psychological screening. Applicants who are untruthful during their background investigation will be disqualified.\n3. A review of judicial and driving records wi

Description Delaware Nation Investments/Emerging Technologies (DNI/ET) is seeking a highly qualified and motivated After Hours Help Desk Specialist to join our team supporting the Air Force Sustainment Center (AFSC) at Tinker AFB, Hill AFB, Robins AFB, and Wright-Patterson AFB. This position supports after-hours operations for the AFSC Technology Hosting Environment for NextGen Automation (ATHENA) and related enterprise network services. The specialist will serve as a primary point of contact for authorized production-support callers, coordinate response to production outages that have no workaround, and support planned maintenance activities outside core production windows. This role requires strong customer-service skills, technical judgment, clear communication, and the ability to coordinate distributed support teams during after-hours operations. This role provides support from 5PM-7AM in a remote capacity. Responsibilities: • Serve as an after-hours point of contact for authorized callers supporting ATHENA production operations, • Receive, document, and triage support calls involving production outages, service interruptions, and planned maintenance activities, • Gather accurate information about the affected site, system, service, business impact, and actions already taken, • Provide initial help desk troubleshooting using approved procedures, standard operating procedures, knowledge articles, and escalation paths, • Support response to production outages involving work stoppage where no workaround is available, • Coordinate with authorized supervisors of engineers supporting production and with program leadership as required, • Call back contract personnel and site technicians to coordinate on-site support at Tinker AFB, Robins AFB, or Hill AFB, • Facilitate communication between remote support personnel, system administrators, network personnel, engineers, and on-site technicians, • Escalate incidents requiring specialized network, system administration, cybersecurity, or field support, • Track incidents through resolution or handoff and maintain accurate status updates and shift-transition information, • Support planned outages, infrastructure updates, and approved maintenance scheduled outside core production hours, • Maintain clear records of calls, incidents, outages, escalations, maintenance activities, and final resolutions, • Communicate incident status, risks, actions, and next steps clearly to customers, technical teams, and leadership, • Follow approved security, access-control, cybersecurity, configuration-management, and change-management procedures, • Protect government information, systems, equipment, credentials, and access details from unauthorized disclosure or use, • Work closely with engineering, cybersecurity, operations, and leadership teams to support AFSC mission objectives Requirements • Experience in a help desk, service desk, network operations center, technical support, or IT operations environment, • Working knowledge of incident intake, ticket documentation, troubleshooting, escalation, and service-restoration practices, • Ability to gather accurate technical and operational information from callers and translate it into clear incident records, • Ability to follow technical procedures and standard operating procedures while exercising sound judgment during outages, • Strong verbal and written communication skills, including the ability to provide concise status updates during high-impact events, • Ability to work independently during after-hours coverage and coordinate effectively with distributed technical teams, • Ability to work evenings, nights, weekends, holidays, or on-call/callback assignments based on program needs, • Ability to support operations serving Tinker AFB, Robins AFB, and Hill AFB, with work location determined by program requirements, • Active Secret clearance or the ability to obtain an interim-Secret clearance and required government access, • Ability to read, write, speak, and understand English and communicate problem resolutions effectively, • Ability to comply with applicable Department of Defense, Air Force, installation, safety, security, and operating instructions Preferred Requirements: • Prior experience supporting Air Force, Department of Defense (DoD), federal, or other regulated programs, • Experience supporting enterprise networks, servers, cloud services, industrial or operational technology, or production systems, • Familiarity with ServiceNow or another ticketing platform, including incident tracking, escalation, dashboards, or configuration records, • CompTIA Security+, • Experience coordinating field technicians or infrastructure teams across multiple locations, • Familiarity with change windows, outage bridges, shift handoffs, cybersecurity operations, or enterprise IT support environments AAP/EEO Statement: DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits Benefits Include: • Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, Dental, • Matching 401K, • Short- and Long-Term Disability, • Pet Insurance, • Professional Development/Education Reimbursement, • Parking and Transit Benefits for NY, NJ, ATL, and DC Metro areas

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. Open to hiring remote across North America and London — we also have offices in NYC, San Francisco, Seattle, and London. We're building a tool that makes content creation easy and accessible for all types of creatives. Our users love it. Runway has an actively engaged and growing community of passionate artists and creators worldwide. And we're scaling the systems behind our support team so we can keep delivering delightful experiences as that community grows. We're looking for a Support Systems Engineer who ships production code, not tickets and specs: someone who takes a fix from proposal to merged PR themselves. This role reports directly to the Head of Customer Experience. Own the AI support agent, our ticketing system and other Support tools end to end: authentication (JWT), response logic, routing, escalation paths and tone, tested in staging before it sees live traffic Ship daily product changes that remove ticket volume. Recent example: extending automatic refund eligibility to one-click credit purchases, accidental upgrades and month-based proration on annual terms Build and maintain internal CX tooling as real software, not one-offs: scripts, jobs, dashboards, admin surfaces Run QA and evals with real test suites and pass/fail rubrics, plus monitoring and alerts for outages, bugs and volume spikes Own releases: staged rollouts, a regression suite before every ship, clear rollback criteria, a writeup when something reaches production Build the CX reporting the org runs on: volume, deflection, CSAT, reply and resolution time, escalation accuracy, agent spend. You own the correctness and availability of the queries. Build and stage the guardrails on refunds, account changes and anything touching money or PII, including the audit trail Keep the knowledge base accurate and structured for the agent to parse, and manage the handoff into the ticketing system Keep the CX roadmap and the coverage model current, sequenced against priorities set by the Head of CX, so gaps show up before they bite Run the day-to-day with our AI platform vendor: weekly working session, joint roadmap, issues filed with reproductions Carry signal across teams: Product and Engineering on bugs and rollouts, Customer Education on self-serve, community on Discord and the forums, GTM and Analytics on routing and reporting 5+ years in Customer Experience, Support Engineering or Support Operations, with real time spent writing code You ship production code in codebases you didn't write: read TypeScript, trace logic through someone else's service, put up a PR that survives review. Our stack is TypeScript and Node.js on AWS Hands-on experience building and tuning AI or LLM-powered support workflows: prompt and context engineering, routing, escalation design, evals SQL experience. You own the reporting, so you shouldn't be waiting on Analytics for it Code-level experience with a billing or payments API: invoices, prorations, refunds. A large share of consumer tickets live here Git, PR review, CI, staging and feature flags as your default way of working Real QA and eval experience: you can define rubrics, build test suites and calibrate against what good looks like Judgment about where a fix belongs, in code, in the agent or in the knowledge base A track record carrying signal between support, product and other functions and turning it into action Comfort managing your own work in a fast-moving environment, high ownership and high autonomy Genuine interest in AI, creative tools or both The most successful person in this role treats the agent and the systems around it like a product they own. They watch where it fails, ship the fix and check whether it worked. They build reporting people actually use. And they show up with improvements no one asked for yet. During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built, and that starts now. As part of your application, instead of a cover letter, we ask that you try out the Runway product, specifically build a custom workflow. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. _ We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway _ _ _ _ _ _ _ We're excited to be recognized as a best place to work: | | |

Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation point for our Help Desk Analysts. You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues ne

Desktop Support Technician 12-Month position Who we are: Reach Cyber Charter School is a tuition-free online public K–12 school in Pennsylvania, connecting students with certified teachers and a high-quality curriculum. Authorized by the Pennsylvania Department of Education in 2016, Reach Cyber Charter School is state certified and open to students throughout Pennsylvania with a vision to inspire and nurture future success for all students. Our Reach family promotes a vision that provides a collaborative team environment and allows you to utilize various resources to inspire and nurture future success for all students in Pennsylvania. Position Summary: The Desktop Support Technician is responsible for supporting and maintaining the school’s computer systems, including laptops, desktops, and connected peripherals. The Desktop Support Technician will support, diagnose, repair, maintain, install, and upgrade all school hardware and computer equipment to ensure optimal performance. The Desktop Support Technician will provide both onsite and remote support, troubleshoot problem areas, reported incidents, and provide end-user assistance when needed. The Desktop Support Technician will be responsible for the satisfactory performance of the following tasks and responsibilities: • Uses helpdesk ticketing system to maintain reported incidents throughout the ticket lifecycle, • Assists staff and families with issues regarding computers, phones, tablets and peripherals, • Coordinates between staff, families, internal support, and vendor support, • Supports end-users with limited knowledge of computers, software, hardware, and systems, • Creates and updates standardized documentation of processes, including current and new, • Works closely with Applications and Infrastructure teams to support larger tasks & projects, • Maintains a high level of customer satisfaction Education/Qualifications • Minimum Education/Certification:, • Prefer an Associate’s degree from an accredited college or university in a technical field or equivalent experience, • Requires two (2) technical certifications such as CompTIA Core certs, MCSA, MTA ), • Experience Requirements:, • Prefer one (1) year of experience in information systems support Knowledge / Skills / Abilities • Prioritizing and completing tickets, tasks, projects, and other assigned work in a timely manner, • Attentive to details and analytical in execution, • Supporting frustrated users remotely through superior customer service, • Broad range of information technology knowledge/experience, • Communicate effectively in customer friendly terms verbally and in writing, • Resolve issues productively and efficiently, • Ability to work well both independently and in group settings as a member of the IT team, • Be resourceful using supplied documentation, tools, and solutions, • Shows great pride in completed work Essential Functions / Duties / Responsibilities: • Must reside in the state of Pennsylvania, • Ability to pass the background checks required for all school employees in, • This position could include limited travel and could include limited overnight What we offer you for all your hard work Reach Cyber Charter School is dedicated to providing our employees with a comprehensive benefits package offering flexibility to customize benefits to meet your needs by offering major medical, dental, and vision; HSA and FSA; company paid Basic Life/AD&D, STD, LTD and EAP; a retirement plan; voluntary Life/AD&D; as well as perks and discount programs. Diversity, Equity, & Inclusion Statement of Principle Reach's Mission is to help each student maximize their potential through an individualized learning program. We strive to model our mission by empowering Staff to authentically show up with their skills, knowledge, competencies, strengths, curiosity, and unique lived experiences. Reach is committed to having inclusive policies and practices to establish a workplace of inclusion which continues to foster a belonging culture for staff, students, and families.

Support the establishment, monitoring, and continuous improvement of SLAs and other help desk performance standards. Experience providing Tier 2 or Tier 3 support in a help desk or ticketing environment.

Job DescriptionAbout Us: Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Data Science at Gametime Our Marketing Analytics team is a cross-functional group supporting all aspects of Gametime, partnering closely with User Acquisition to optimize mobile campaign performance across channels like Meta, TikTok, Reddit, and other paid platforms. We drive creative and spend efficiency through rigorous experimentation, advanced measurement, and granular channel analysis, and we work to strengthen the connection between platform-reported performance, attribution-based data, and internal customer economics. The team studies mobile cohorts to identify high-value opportunities across leagues, teams, performers, and user segments, with an eye toward maximizing lifetime value and durable growth. The Opportunity We're hiring a Senior Data Scientist to help build and scale the analytical frameworks that power mobile marketing at Gametime, from executive-level performance narratives down to campaign, creative, cohort, and audience-level diagnostics. The ideal candidate has hands-on experience with mobile marketing, paid social platforms, mobile attribution, experimentation, causal measurement, audience management, and financial profitability modeling in a marketplace or consumer mobile setting, and is comfortable moving fluidly between strategic and highly granular work. We hire based on impact and capability, not just years of experience. We encourage you to apply and your level will be fully determined and agreed in the interview process. What You'll Do • Own the analytical frameworks for tracking mobile marketing effectiveness in a privacy-aware environment, bridging platform-reported data, attribution data, MMP data, and internal truth to support confident decisions despite measurement noise., • Own the end-to-end design and maintenance of marketing analytics dashboards in Sigma/Tableau, serving as a trusted source of truth for performance, user quality, payback, and profitability reporting., • Conduct granular analysis on campaign, ad set, ad, and creative performance (IPM, CPM, CPI, CAC, ROAS), providing data-driven recommendations and partnering with marketing to spot creative fatigue and winning assets., • Analyze mobile user cohorts to understand retention, monetization, payback, and LTV behaviors, identifying efficiency trends across leagues, teams, and acquisition sources to guide budget allocation., • Partner with marketing and finance to understand channel incrementality, profitability, and spend efficiency, building financial scenario models to inform where to scale, reduce, or reallocate spend., • Design, analyze, and interpret experiments to measure true channel incrementality and marketing lift, including geo-lift, PSA tests, and audience holdouts, translating results into practical recommendations., • Own analytical support for retargeting and audience strategy, building and maintaining user lists and improving segmentation to ensure programs drive incremental value rather than capturing organic demand., • Analyze how marketplace conditions, event demand, league mix, pricing, and seasonality influence acquisition efficiency, helping distinguish marketing execution shifts from broader marketplace dynamics., • Partner with leadership to translate complex analyses into clear recommendations on spend allocation, channel strategy, and growth investment, communicating tradeoffs and risks to support fast decisions., • Stay current on the evolving mobile privacy and attribution landscape (Apple ATT, MMP capabilities) to keep data science a competitive advantage in how Gametime measures and scales mobile growth. What You'll Bring • 7+ years of experience in marketing analytics, growth data science, mobile analytics, or a related field; Bachelor's degree in Data Science, Mathematics, Statistics, Computer Science, Economics, or a related field., • Prior experience at a mobile-first company, with deep understanding of mobile attribution, Apple ATT, MMPs, and privacy-aware measurement solutions., • Hands-on experience with Meta, TikTok, Reddit, or similar paid social platforms, analyzing performance at the campaign, creative, and cohort level., • Experience evaluating acquisition and retargeting performance through LTV, CAC, ROAS, payback windows, and profitability models., • Experience designing and interpreting marketing experiments or causal measurement studies, such as geo-lift tests and audience holdouts., • Experience building, managing, or analyzing user lists for paid marketing activation, with a strong grasp of segmentation, suppression logic, and saturation., • Strong foundation in statistics, with experience in experimentation, incrementality measurement, cohort analysis, and causal inference., • Experience analyzing creative performance and identifying fatigue to improve testing frameworks., • Proficiency in Python or R and SQL, along with hands-on experience with BI tools (Tableau, Sigma) and Mobile Measurement Partners (Adjust, AppsFlyer, etc.)., • Strong communication skills, with the ability to present technical insights and attribution nuances in a way that supports executive decision-making., • Preferred: experience with Marketing Mix Modeling (MMM) or incrementality testing, and experience in ticketing, live events, marketplaces, or consumer mobile apps., • Preferred: experience working with highly seasonal businesses, event-driven demand, or shifting supply and pricing dynamics. What We Offer: • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs, • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $192,313—$226,250 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Job Description About the California Academy of Sciences Founded in 1853, the California Academy of Sciences is a globally renowned, AZA-accredited non-profit scientific and cultural institution located in the heart of San Francisco's Golden Gate Park. Home to a world-class planetarium, aquarium, rainforest, research institute, and natural history museum—all under one living roof—our mission is to regenerate the natural world through science, learning, and collaboration. Our living collection reflects Earth's vast biodiversity, consisting of nearly 60,000 animals representing over 800 species. Our research collections are the largest west of the Mississippi, spanning nearly 46 million plants, animals, fossils, and cultural artifacts from across the globe and throughout history. Our diverse team includes leading biodiversity scientists, educators, storytellers, designers, and communicators who are passionate about advancing knowledge and catalyzing action through science and storytelling. Whether you're conducting research behind the scenes or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it. About the Opportunity The Product Manager for Web & Apps is the central owner of the Academy's public-facing website and select digital surfaces. The website is both a global science communication platform and one of the institution's most important revenue engines — driving ticket sales, membership enrollment and renewal, donations, event attendance, program registrations, retail purchases, and digital product engagement. This role blends product strategy, content platform leadership, UX rigor, experimentation, insight-driven decision-making, and complex cross-functional orchestration. You will shape how global audiences discover our science, plan their visit, support our mission, and return again and again, while managing a team of 4 to 6 direct reports who support the work. You will bring structure, clarity, and momentum to a large ecosystem of stakeholders — Science, Creative Studio, Marketing, Membership, Philanthropy, Education, Guest Experience, Sales, Operations, Business Applications, and Retail. What You Will Lead 1. Ownership of the Website as a Revenue & Growth Engine You will drive measurable improvements across all revenue-critical flows, including: • Ticketing and attendance growth, • Membership join and renewal paths, • Donor and philanthropic giving journeys, • Event attendance and ticket sales, • Educational program bookings, • Retail and e-commerce (digital + physical), • Digital product engagement and monetization You will own the multi-year vision and roadmap to improve funnel efficiency, reduce friction between user and purchasing experience, and increase conversion across channels. 1. Stewardship of the Digital Science & Storytelling Platform You will ensure the Academy's online presence: • Makes scientific content accessible, engaging, and emotionally resonant, • Translates research, exhibits, and conservation work into intuitive digital formats, • Supports exhibitions, events, and programs through dynamic content, • Maintains scientific accuracy, representational integrity, and public trust, • Strengthens the Academy's voice in biodiversity, climate, and conservation3. Product Strategy & Multi-Year Roadmap You will: • Define the long-term product vision across web and digital experiences, • Maintain a sequenced roadmap for UX improvements, content evolution, revenue growth, and platform modernization, • Align roadmap priorities with institutional goals and executive direction, • Connect digital experiences to the Academy's Museum 3.0 transformation, • Build structured processes for prioritization, resourcing, and trade-offs.4. Platform Modernization & Technical Excellence You will strengthen the Academy's digital foundation through: • CMS improvements, structured content models, modular templates, and workflow upgrades, • Performance, accessibility, and mobile-first optimization, • SEO health, discoverability, and technical search improvements, • Responsible use of AI tools for content creation, translation, optimization, and personalization, • Close collaboration with Business Applications, Ops, and Sales to align digital flows with back-end ticketing, POS, CRM, and membership systems, • Familiarity with Tessitura, Shopify, Stripe, Salesforce Commerce, WooCommerce, or similar tools (experience a plus, not required).5. Cross-Functional Alignment & Leadership You will unify and streamline collaboration across: • Marketing & Communications: Audience growth, campaigns, acquisition, landing pages, • Creative Studio: Design systems, visual identity, storytelling, component libraries, • Science & Research: Accuracy, content translation, scientific integrity, • Membership: Conversion, retention, segmentation, benefits communication, • Philanthropy & Development: Donor journeys, fundraising pathways, impact storytelling, • Guest Experience: Visit planning, wayfinding, operational clarity, • Education & Events: School programs, family events, community learning, • Retail & E-Commerce: Product sales, order flows, merchandise storytelling, • Sales: Group sales, institutional offerings, partnerships, • Operations & Business Applications: Ticketing, POS, identity systems, CRM, backend integrations You will define processes, establish decision-making frameworks, and ensure the website serves as a unified gateway to everything the Academy offers. Organizational Culture When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation, and celebrates its accomplishments together. Staff share a commitment to executing a new strategic plan that will strengthen the organization's financial foundations, cultivate a vibrant internal culture, and foster smart growth to secure the Academy's future. We hope you are inspired by what we do and are motivated to contribute to our mission. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every qualification for the position. This position is based in San Francisco, California. The specific onsite/hybrid schedule for this position is listed below. About the Experience & Revenue Team This role sits within the California Academy of Sciences' Experience & Revenue Division and reports directly to the Head of MarComm. The Experience & Revenue Division strengthens the Academy's relevance, reach, and revenue by uniting storytelling, design, science, and technology to reimagine how audiences engage with the Academy — onsite, online, and out in the world. We create emotionally resonant, insight-driven experiences that deepen belonging, spark wonder, and support financial sustainability through increased attendance, member engagement, donations, diversified revenue streams, and modern digital platforms. The Product Manager for Web & Apps is a central contributor to this mission. Key Responsibilities Revenue Growth & Conversion Optimization • Own all digital funnels and conversion pathways, • Build dashboards and analyses that reveal bottlenecks and drive enhancements, • Lead A/B testing and experimentation cycles, • Partner with Sales, Marketing, and Guest Experience to optimize acquisition and conversion, • Drive continuous improvements in average order value and LTVContent & Experience Governance, • Establish content standards that ensure clarity, consistency, accuracy, and accessibility, • Maintain information architecture, navigation, structured content, and taxonomy systems, • Support sustainable content operations through improved workflows and governance, • Balance scientific depth with an intuitive public-facing narrativeUX, Design & Accessibility, • Lead UX improvements across critical user journeys, • Maintain accessibility standards (WCAG 2.1+), • Partner with Creative Studio to sustain a cohesive, modern design system, • Ensure mobile-first excellence across devices and browsersExecution, Delivery & Product Operations, • Own backlog prioritization and sprint planning, • Write user stories, specs, and acceptance criteria, • Manage QA, release readiness, and cross-team communication, • Translate institutional goals into buildable, measurable digital initiatives Qualifications: A successful candidate will have the following: • 5 to 7+ years of product management experience with consumer-facing websites or digital content platforms, • 2+ years of experience leading a team., • Proven success optimizing revenue (ticketing, membership, donations, e-commerce), • Strong experience with CMS platforms, structured content, and workflow systems, • Fluency in UX, analytics, SEO, IA, accessibility, and responsive design, • Experience collaborating across creative, scientific, operational, and technical teams, • Ability to lead through clarity, diplomacy, and structured decision-making, • Analytical fluency with GA4 and experimentation frameworks, • Exceptional communication skills — written, visual, and verbal Physical Environment: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Compensation and Benefits: The salary range for this position is $110,000 - 120,000. Actual compensation will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications and aligned with the internal peer group. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process. Schedule: Full-time, 40 hours per week, hybrid How to Apply: Interested candidates should submit a resume and application through our Careers Page portal. The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).

Job Description About Essnova Solutions At Essnova Solutions, we connect skilled people with work that matters. Our team supports federal agencies and research organizations with the technical talent they need to solve complex problems. For this role, you’ll join the team supporting NERSC, where reliable computing systems help scientists advance research in energy, physics, materials, and more. Location: Onsite at Lawrence Berkeley National Laboratory Schedule: Five days per week, midnight–8:00 a.m. Contract term: Approximately one year Pay rate: $75/hour (suggested rate, subject to confirmation) About the role NERSC provides high performance computing and data services to researchers across U.S. Department of Energy science programs. As part of its 24/7 Operations Technology team, you will monitor critical computing and data center systems, respond to incidents, and improve the tools that keep those systems reliable and available to scientific users. Responsibilities • Monitor HPC, storage, network, and facility systems during the onsite overnight shift. Triage alerts and engage on-call staff as appropriate., • Maintain continuous operational data collection and document incidents, outages, and maintenance updates in the trouble ticketing system., • Develop and maintain monitoring tools, alerting integrations, and software that brings HPC system API data into the monitoring pipeline., • Automate routine responses, improve triage, and identify ways to prevent recurring incidents., • Configure and maintain applications and tools as data and user demands grow., • Conduct physical and logical data center walkthroughs, including checks of environmental conditions, power distribution, and cooling infrastructure., • Coordinate with NERSC teams on incidents, maintenance activities, and operational workflows., • Use ServiceNow to support service management workflows and customized solutions. Requirements Qualifications • Experience in, or willingness to work within, a 24/7 onsite team supporting a large data center or other critical installation., • Hands-on experience with the Linux shell and command-line tools, including SSH., • Experience developing tools with a programming or scripting language such as C, C++, Perl, Java, or Python, along with knowledge of standard software development practices., • Knowledge of data communications networks, network protocols, and infrastructure supporting highly available systems., • Experience with network security, including access control lists and firewalls., • Ability to work across technical teams to resolve operational issues and support system reliability., • Strong communication, troubleshooting, and judgment when addressing complex incidents. Additional experience valued • Kubernetes, Prometheus or VictoriaMetrics, Alertmanager, building management software, evaporative cooling systems, or power utilization monitoring., • ServiceNow implementation and IT service management practices., • Developing or deploying agentic AI or autonomous tools for technical workflows, monitoring, or incident response. Equal employment opportunity Essnova Solutions, Inc. is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. Essnova provides reasonable accommodation during the application and hiring process for qualified individuals with disabilities.

Job Description SF Bay Area, California | Fully On-site | Approximately 25% Domestic Travel We are seeking a technical Enterprise AI Integration Engineer to bring advanced AI systems into production environments for large industrial enterprise customers. The Opportunity This is a hands-on software engineering role combining customer-facing deployment work with direct ownership of integrations, data flows, and AI-enabled workflows. Key Responsibilities • Embed with enterprise customers to deploy AI-powered systems into live operational environments., • Build and maintain integrations using APIs, webhooks, ETL processes, and enterprise data systems., • Integrate with ERP, CMMS, ticketing, knowledge-management, and enterprise service platforms., • Work with systems such as SAP, ServiceNow, and related enterprise platforms where required by the customer environment., • Build agentic AI and/or retrieval-augmented generation capabilities as part of customer solutions., • Translate ambiguous operational requirements into shipped technical solutions., • Partner directly with customer engineering and operational teams.Required Qualifications, • Approximately 1 to 5 years of hands-on software engineering, implementation engineering, solutions engineering, or forward-deployed engineering experience., • Demonstrated ability to personally write and ship production code., • Experience integrating software with complex customer systems., • Hands-on experience with modern AI applications, agentic systems, and/or RAG solutions., • Strong customer-facing communication skills combined with technical depth., • Willingness to travel domestically approximately 25% of the time.Candidate Profile This opportunity is best suited to engineers who enjoy operating between product development and customer deployment. Pure pre-sales, non-coding consulting, or platform-configuration-only backgrounds are not aligned with the role. Work Arrangement Fully in person in the San Francisco Bay Area, with domestic customer travel as required. Work Authorization Candidates must be able to work in the United States. Certain sponsorship and visa-transfer scenarios may be considered for candidates already located in the United States.

Job DescriptionSenior/Staff Applied AI Engineer, Agent Harness Company: Init Intelligence Location: San Francisco, CA - in person, Monday to Friday Compensation: $200,000 - $300,000 base + 1-2% equity Employment Type: Full-time Visa Sponsorship: Available (H-1B, O-1, OPT) About Init Init is building AI coworkers for IT teams. Its security-focused product is an agent that registers as a governed identity in a customer's directory, requests scoped access for each task, escalates to a human for approval, runs in a fresh microVM with credentials the model never sees, and can operate systems it was never given an API for. Init was founded in 2026 by Isaiah De La Fuente and Sazzad Islam. The team comes from Stanford, MIT and Delve, among others. The Role This role builds the layer that turns model capability into systems that actually work for users. You will develop the core agent harness, including the execution loop, tool-use strategies, context construction and model-facing experimentation, and improve agent behavior across real customer workflows and long-horizon tasks. A defining principle at Init: the creative step happens once, when a workflow is authored, and what runs afterward is deterministic, compiled, type-checked code rather than open-ended tool-chaining. You will own the boundary between what the model decides at runtime and what ships as code. You will build and run evals against replicas of real customer environments, reliable enough to gate a release. You will analyze production failures and trace them to the right layer (model, prompt, tool contract, environment state or retry logic). And you will extend the computer-use agent to systems with no API, owning the guarantees that let it run in production: a fresh microVM per task, credentials injected at session start and never seen by the model, every action recorded, and any session stoppable mid-run. What You Will Own • The core agent harness: execution loop, tool-use strategies, context construction and model-facing experimentation, • Agent behavior across real customer workflows and long-horizon tasks, • The boundary between runtime model decisions and deterministic, compiled, type-checked execution, • Evals against replicas of real customer environments, reliable enough to gate releases, • Production failure analysis and systematic robustness improvements, traced to the right layer, • Extending computer use to systems with no API, with production guarantees (per-task microVM, model-blind credentials, full action recording, stoppable sessions), • Feedback loops and data systems that bring better real-task data into evaluation and trainingWhat You Bring, • 4+ years of experience, • Experience with agent frameworks or tool-using LLM systems, • Strong Python or TypeScript and comfort with modern AI tooling, • Experience with model evaluation, fine-tuning or prompt design, • The ability to own systems end to end and debug across the stack, • A focus on systems and user outcomes, not just model metrics, • You enjoy debugging messy, real-world failures and turning them into improvements, • Ability to work in person in San Francisco, Monday to Friday, at startup intensityNice to Have, • Built computer-use or browser-automation agents, • Experience with virtualization and sandboxed execution environments, and scaling them, • AI research published at top conferences, • Shipped systems where correctness had to survive partial failure (idempotency, resumability, compensating actions), • Integrated enterprise SaaS APIs (identity providers, directory services, ticketing, ERPs), • Experience with large, messy datasets or production logs, • Been an early engineer somewhere you also talked to customersBenefits Meals in office, health insurance, unlimited PTO. Interview Process Culture screen, second culture screen, technical interview, then a one-day on-site.

Job Description Since 1984, Larkin Street Youth Services has helped more than 75,000 young adults in San Francisco with outreach, shelter, housing, education, employment, healthcare, and other services. Today, Larkin Street Youth Services is the largest provider of housing and services to homeless youth in the Bay Area. We serve 1,500 youth annually, operating or partnering to provide more than 500 emergency shelter, transitional, supportive, and subsidy-based housing beds at several unique sites across San Francisco. Working at Larkin Street, no matter what department, means making a real difference in the lives of young people experiencing homelessness. Our team is skilled, diverse, and passionate. Our culture encourages achievement and professional development, as well as teamwork and self-care. Our focus is always on the young people at the heart of our mission and to nurture potential, promote dignity and support bold steps by all. For more information about us, visit www.larkinstreetyouth.org. WHAT YOU'LL DO: Reporting to the Senior Managing Director of People, the Senior HR Manager provides leadership and day-to-day oversight for key Human Resources functions that support the agency's people strategy, compliance obligations, employee relations practices, and employee engagement initiatives. This role partners with staff and leaders across the organization to promote consistent HR practices, timely service delivery, and a respectful, inclusive workplace. This is a full-time position, eligible for full benefits. This is a hybrid position, working in the San Francisco office at least three (3) days per week. ESSENTIAL DUTIES: • Respond to and help resolve employee relations matters in a timely, consistent, and appropriate manner, escalating complex concerns as needed., • Conduct or support voluntary separation processes and exit interviews, documenting feedback to inform retention, engagement, and workplace improvement strategies., • Coordinate workers' compensation claims by ensuring accurate documentation, timely follow-up, and appropriate communication with employees, insurance providers, and applicable agencies., • Triage HR service tickets and ensure matters are assigned to the appropriate owner within one business day of receipt., • Administer the Clipper Bay Pass program and respond to related employee questions., • Administer employee leave processes, including medical, sabbatical, administrative, and other leaves, while maintaining appropriate communication regarding status, documentation, and anticipated return-to-work timelines., • Support compliance with applicable leave, accommodation, and workplace injury requirements, including FMLA, ADA, workers' compensation, OSHA reporting, and related agency policies., • Administer the Learning Management System and support self-paced learning course administration., • Process vacation payout requests, tuition reimbursement requests, and education hours in accordance with agency policy., • Serve as a backup facilitator for onboarding and new hire orientation as needed., • Support the Chief People Officer and People Team leadership with HR projects, process improvements, reporting, and other initiatives as assigned., • Maintain positive, professional working relationships with staff, managers, and external partners., • Participate in HR office hours and provide responsive support to employee inquiries., • Perform other HR-related duties as assigned. OTHER DUTIES AND RESPONSIBILITIES: • Must always maintain the highest levels of confidentiality., • Maintain professional standards of performance, demeanor and appearance at all times., • Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards and conforming to the requirements of this job description., • Maintain a creative, team-building cooperative approach to job performance and seek to bring a constructive, problem-solving orientation to all tasks., • Maintain an awareness of the agency's mission and work to promote the positive individual and social change goals it embodies., • Always exercise discretion and professional judgment by keeping with the responsibilities carried out personally and by the agency for the care and welfare of staff and to the youth in which we serve., • Actively strive to upgrade professional skills through engaging in appropriate professional training and experience., • Ability to work with a diverse staff and excel in a multi-cultural environment., • Other duties as required. WORKING CONDITIONS: • Work is primarily performed in an office environment, with hybrid work expectations that include regular on-site presence., • May require occasional travel between agency sites for meetings, trainings, onboarding, employee support, or related HR activities., • May require occasional evening, weekend, or after-hours availability to support urgent HR, employee relations, or compliance matters., • Regular use of a computer, phone, video conferencing tools, and HR systems is required. PHYSICAL REQUIREMENTS The physical demands described below are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • Ability to remain in a stationary position and operate a computer and other office equipment for extended periods., • Ability to move about office and agency locations as needed to attend meetings, trainings, and employee support activities., • Ability to communicate effectively in person, by phone, by video, and in writing., • Ability to lift, carry, or move light office materials, generally up to 15 pounds, as needed. LANGUAGE REQUIREMENTS: • Proficiency in English, including the ability to read, write, and communicate effectively, is required only to the extent necessary to perform the essential function of the job., • Employees must be able to communicate clearly and professionally with coworkers, supervisors, clients, and external partners as required by job duties., • Bilingual or multilingual skills are a plus, • Any language requirements for this position are job-related, consistent with business necessity, and compliant with California's Fair Employment and Housing Act (FEHA). WHO YOU ARE: • You are passionate about the Larkin Street Youth Services mission to end youth homelessness., • Bachelor's degree in Human Resources, Business Administration, Organizational Development, or a related field preferred; equivalent relevant experience may be considered., • Three to five years of progressively responsible Human Resources experience, including experience with employee relations, leave administration, workers' compensation, compliance, and HR operations., • Working knowledge of federal, state, and local employment laws and HR best practices, including FMLA, ADA, workers' compensation, OSHA reporting, and California employment requirements., • Strong written and verbal communication skills, with the ability to communicate clearly, professionally, and confidentially with employees, managers, and external partners., • Proficiency with Microsoft Office applications, HR information systems, ticketing systems, and learning management systems; ability to learn new systems quickly., • Strong customer service orientation, sound judgment, attention to detail, and ability to manage multiple priorities in a fast-paced environment., • Ability to handle sensitive and confidential information with discretion and professionalism., • Ability to work independently and collaboratively with diverse teams in a multicultural environment., • You have a strong customer service mindset., • You lead with integrity., • You are skilled at balancing multiple priorities and deadlines simultaneously., • You are a self-starter and team player. Your colleagues describe you as compassionate, organized, and collaborative., • You work best in a hybrid working environment, working from home for 2 days per week. THE PERKS: • Competitive Annual Salary: $85,000-$95,000, • Clipper Bay Pass Benefit - COMMUTE FOR FREE!, • Choice of Kaiser and Sutter medical plans, plus dental and vision., • Generous 3 weeks of vacation annually, plus 11 Paid Holidays and 3 Floating Holidays., • 403(b) retirement plan with employer matching., • Flexible spending accounts for Healthcare and Dependent Care expenses., • Life Insurance., • Employee Assistance Program (EAP) for counseling services., • Health Advocate Service., • Paid Sabbatical following 5 and 10 years of employment. Larkin Street Youth Services is an equal opportunity employer. Larkin Street Youth Service seeks qualified candidates with an interest in the non-profit sector. We are committed to embracing diversity and consider all applicants for all positions without regard to color, ethnic background, religion, sex, gender, gender identity, sexual orientation, national origin, age, disability, HIV/AIDS status, veteran status, or any other legally protected class. We encourage applicants of diverse backgrounds to apply for any open position in which they feel qualified. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records. All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment. For details on how it is applicable to your employment, please click here.

Job Description Senior Manager, Customer Experience About Ever Ever is a direct-to-consumer dealership built entirely around used electric vehicles. We buy, recondition, and sell EVs through a fully integrated retail and reconditioning operation, making it dramatically easier for people to buy a quality, fully inspected electric car. Headquartered in San Francisco with operations across California, Ever is backed by leading investors and is scaling its footprint to bring trusted, transparent EV ownership to more customers. The Role As Senior Manager, Customer Experience, you build and lead Ever's customer experience function from the ground up. You own the customer relationship across the entire journey: the questions before a purchase, the stretch between a signed deal and a delivered car, and everything that happens after the keys change hands. Today this work is scattered across several teams. You bring it under one roof as a single, always-on layer that keeps every customer informed, heard, and taken care of. Reporting to the VP of Operations and based at our San Francisco or Los Angeles hub, you begin as a hands-on builder. You personally handle customer contact, stand up the support ticketing system, and set the tone for how Ever treats its customers. As volume grows, you hire and lead a team of Customer Experience Specialists and shift into oversight, escalation, and continuous improvement. You partner closely with Sales, Finance, Reconditioning, and Delivery, warm-handing customers to the right specialist and staying the relationship anchor until every issue is resolved. Expect occasional travel between the SF and LA hubs as the function extends across both markets. What You'll Own • Function build — Stand up Ever's customer experience function as its first dedicated owner, bringing scattered customer contact under a single, always-on layer across the full journey., • Customer relationship ownership — Own the customer relationship from pre-purchase through post-delivery, serving as the relationship anchor even when a specialist team handles the resolution., • Ticketing system — Own the customer support ticketing system end to end, including configuration, routing logic, tier definitions, SLAs, and reporting., • Milestone communications — Own the customer-facing communications from deal signing through delivery (signed, payment confirmed, reconditioning complete, transport scheduled, delivered) so no customer is left waiting in silence., • Review monitoring and response — Own daily monitoring and response across online reviews, protecting Ever's reputation and feeding themes back into the operation., • Post-delivery support — Own post-delivery customer care, including title and registration follow-up, warranty intake, goodwill requests, and initiation of the return process., • Warm-handoff protocols — Define and run the warm-handoff protocols with Sales, Finance, Reconditioning, and Delivery so customers move cleanly between teams and always land back with CX., • Team building and leadership — Hire, train, and lead a growing team of Customer Experience Specialists, transitioning from hands-on coverage to oversight and escalation as volume scales., • Improvement reporting — Produce monthly improvement reporting back to the specialist functions, feeding the Weekly Business Review and closing the loop on recurring issues. What Good Looks Like • One clear owner — Every customer interaction has a single, accountable home, and senior capacity is no longer pulled into ad hoc support., • No silent gaps — Customers consistently hear from Ever at every milestone between signing and delivery, and the most common post-sale complaint disappears., • Returns and escalations trend down — Repeat-claimant and high-risk situations are caught early and resolved inside an acceptable window, lowering returns and escalations., • Reputation recovers — Review volume and average score recover and hold as response becomes consistent and fast., • A function that scales — Team, tooling, and SLAs are ready for each step up in volume before the volume arrives, not after. What You Bring • Customer experience leadership — 5+ years in customer experience, customer success, or customer operations, including direct ownership of a support or service function., • People leadership — A track record of hiring, coaching, and leading customer-facing teams, ideally building a team from a small base., • High-growth operating environment — Experience in high-growth automotive, retail, e-commerce, or other multi-site or direct-to-consumer operations where volume scales fast., • Systems and ticketing fluency — Hands-on experience configuring and running a support ticketing or CRM system, including routing, tiering, and SLA design., • Cross-functional operator — Comfort working across Sales, Finance, Operations, and field teams, holding clear ownership boundaries while keeping the customer at the center., • Communication and judgment — Excellent written and verbal communication, with sound judgment in de-escalation, goodwill decisions, and sensitive customer conversations., • Data orientation — Fluency turning support and review data into themes, reporting, and process changes that reduce repeat issues., • Travel readiness — Based at the SF or LA hub and able to travel occasionally between the two markets as the function expands. Nice to Have • Automotive or EV background — Experience in dealership, automotive retail, or EV customer operations., • Contact-center stand-up — Background standing up or scaling a contact center or centralized support team., • Process credentials — Lean, Six Sigma, or equivalent process-improvement training., • Title and registration familiarity — Working knowledge of vehicle title, registration, and warranty processes. Compensation & Benefits The base salary range for this role is $110,000–$140,000, calibrated to experience and location. The total package also includes an annual performance bonus, equity, and a comprehensive benefits package including medical, dental, and vision coverage, and paid time off. Position details • Department — Operations (Customer Experience), • Location — San Francisco or Los Angeles hub, • Travel — Occasional, between the SF and LA hubs, • Reports to — VP of Operations, • Direct reports — Customer Experience Specialists (team grows with volume), • Employment type — Full-time Ever is an equal opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.

Job Description Business Wire, a Berkshire Hathaway company, is the global market leader in press release distribution and regulatory disclosure. We are on a mission to redefine how organizations connect with their audiences - and that’s just the beginning! Organizations, large and small, depend on us to accurately publicize market-moving news and multimedia, and generate social engagements that develop interactions with their target audiences. About the Role The General Manager, IT Operations is responsible for oversight and direction of Business Wire’s IT Operations team and ensuring excellence across the organization. This role provides strategic and operational leadership for IT Operations, ensuring timely resolution of IT issues, maintaining business-critical internal systems, overseeing procurement of third-party IT software and equipment, and delivering exceptional support to employees and customers. This position partners with Engineering and Cybersecurity leadership to foster strong collaboration and cohesion among the larger Technology organization and successful attainment of shared goals to support Business Wire’s current and future company roadmap. The General Manager, IT Operations leads incident management, creating, and following SOPs while mentoring, coaching, and directing teams of high performing technicians. The ideal candidate possesses demonstrated expertise in overseeing end-user experience, asset management, and corporate IT systems administration. A successful candidate thrives in a fast-paced, hands-on environment, possesses prior experience supporting medium-sized organizations, and is able to effectively advise senior management. What You'll Do • Define strategy and maintain short-term and long-term roadmaps for the IT organization, including Service Desk, Customer Support, Procurement, Facilities, and Corporate IT., • Make continuous improvements to our IT Operations strategies, processes and standards to ensure excellent client experience, timely resolution of incidents, and successful operations and maintenance of business-critical systems and equipment., • Oversee roadmap execution by planning project schedules and milestones, and providing ongoing oversight and guidance to the team to ensure successful project delivery., • Establish standardized reporting and communication framework that provides transparency into status, operational initiatives, and risks while promoting collaboration across IT and business stakeholders., • Offer senior-level guidance in development and improvement of the IT Operations team; act as a trusted advisor to senior leadership on strategic and operational priorities and opportunities., • Provide strategic partnership to internal Engineering and Cybersecurity leadership to support successful collaboration and strong cohesion in technology-wide objectives. Maintain high data-driven execution standards to ensure all service requests are logged, prioritized, and resolved, and ensure customer satisfaction by defining, monitoring, and reporting on performance metrics., • Oversee Corporate Facilities functions including expense reporting management and allocation and management of responsibilities associated with our SF headquarters office and remote support to ensure efficient, functional, and secure operations., • Improve overall support experience by identifying trends across Service Desk requests and proactively initiate mitigation actions to address underlying issues including root cause analysis, resolution, and prevention., • Oversee administration, monitoring, and maintenance of Windows-based corporate IT systems including Active Directory, identity management, Microsoft Office 365 suite and other related systems., • Plan and oversee execution of system upgrades, patches, and configurations for optimal performance., • Oversee IT procurement, including vendor management, sourcing, and contract renewals. Ensure proposed solutions meet business needs., • Successfully lead teams through complex technical problems by providing leadership in incident management and serving as the interface between clients and technical teams during outages and other major events., • Proactively identify and troubleshoot complex operational issues with good judgement and in alignment with larger company objectives., • Develop and monitor SLO/KPI definition and tracking. Generate KPI benchmarks and reporting to support SLOs. Report organizational performance to key leadership stakeholders., • Conduct regular coaching, performance reviews, and training of staff to ensure technical and customer service excellence.What You'll Need, • Ability to work in the San Francisco office an average of twice a week., • 15+ years of experience providing IT support and leading corporate IT operations, including Service Desk, cross-functional IT, and systems administration., • Experience leading multiple IT functions while balancing strategic initiatives with day-to-day operational support., • Demonstrated experience overseeing IT procurement, vendor management, procurement budget, and technology sourcing., • Demonstrated ability to develop IT strategy and lead organizational change., • Exceptional leadership and team-building skills., • Strong knowledge of ITSM frameworks, Windows/Mac OS, Office 365, networking basics, and endpoint management., • Understanding of wireless networking technologies., • Proficient in Jira Service Desk or other ticketing solutions such as ServiceNow, Zendesk, or Salesforce., • Prior experience with Okta/Entra, Intune, Office365, and telephony solutions., • Microsoft/Azure AD and group policy experience., • Experience creating standard operating procedures., • ITIL Certification is a plus., • Excellent written and verbal communication skills with external and internal stakeholders and executives, and the ability to simplify complex technological topics.Business Wire will not sponsor a new applicant for employment authorization for this position. What We Offer The base salary range for this position is $165K to $175K/year. Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Business Wire reserves the right to modify this salary range at any time. Business Wire’s total rewards include: • Ability to work remotely, • Excellent health benefits that begin on your first day of employment, • $100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources, • 401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance), • PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!A pre-employment background check will be required after the acceptance of an offer. Business Wire is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Business Wire will also consider for employment qualified applicants with arrest and conviction records.

Job Description Petual is the AI-powered control tester for the modern enterprise. Our agents test whether a company's financial, operational, and technology controls actually work, and trace every conclusion to its source. The hard part isn't speed. It's being right. External auditors re-perform our work, so precision on sample 1 has to equal precision on sample 400, and an agent that can't support a conclusion has to say so rather than guess. We're backed by Andreessen Horowitz; the team comes from Stripe, Retool, and Lyft; and public companies already run their SOX programs on Petual. The Opportunity The interesting problem is not getting an agent to test a control once. It is knowing whether it was right across hundreds of controls, for customers whose methodologies all differ, where the ground truth is a senior auditor's judgment rather than a label in a dataset. Building the harness and the evaluation that make that tractable is the core of this role, and it would be yours to own. What You'll Do Own the agent harness at the core of the product: the workflows, checkpoints, and evaluation that keep long-horizon agents reliable across hours of testing Design and own the backend services and APIs that carry evidence from ingestion, through analysis, to auditor-ready output Build integrations with the systems our customers keep evidence in: cloud infrastructure, identity providers, ticketing systems, ERPs, and more Design the data models and system architecture that have to hold up as our customer base and control volume grow Write code and design systems with security and data integrity in mind, given the sensitivity of the evidence our customers share with us Partner directly with our customers to craft and ship the features that matter most to the people actually doing the testing What We’re Looking For Experience building on LLMs and agentic systems: harnesses, long-horizon agents, evals, or resilient workflows that survive contact with messy real-world input Experience building enterprise SaaS products that handle sensitive customer data Comfort working across the stack: solid backend fundamentals (APIs, data modeling, distributed systems) plus enough frontend fluency to ship a feature end to end Experience with AWS, Kubernetes, and infrastructure as code Experience in fintech, audit, governance, risk, compliance, or another regulated environment A track record of high ownership at an early- or growth-stage startup, where you shaped not just the code but the product and the process around it

Job Description Petual is the AI-powered control tester for the modern enterprise. We automate the most labor-intensive work in internal audit and governance: testing whether a company's financial, operational, and technology controls actually work. Public companies and regulated businesses trust us with the evidence behind their audit and risk decisions. We turn it into reviewable results and auditor-ready workpapers in minutes instead of days. The Opportunity We are hiring Audit & Control Specialists to own how customers deploy, adopt, and get value from Petual. It is a customer success role, but we are not hiring customer success generalists. We are hiring auditors. Most of our customers are trying AI for the first time in a function where being wrong has consequences, and they have to defend AI-assisted testing to their own external auditors. Guiding them through that, credibly, as a practitioner, is the heart of the job. What You’ll Do Own deployment for your customers end to end: kickoff, configuration, control prioritization and sequencing, and a success plan with criteria the customer actually agrees to Get a customer's Risk Control Matrix into Petual and configure controls, test attributes, and samples so the first tests run clean Season controls to fine-tune attributes and provide any missing business context so results hold up under review, and keep them working as the customer's environment changes Train and coach internal audit teams on the product, run office hours during peak testing periods, and build a bench of power users inside each account Advise on the audit work itself, not just the software: how a control should be tested, what evidence is sufficient, and how to talk to external auditors about AI-assisted testing Triage and resolve customer issues, escalating to engineering with enough detail and reproduction to be actionable Coordinate setup and integrations with customer IT and SSO, and with GRC and ticketing systems such as AuditBoard, Workiva, ServiceNow, and Jira Bring patterns back to product and engineering: what customers keep asking for, where the agent struggles, and what would take the most work off the table Help build the playbooks, deployment checklists, and help-center content this function is currently running without You Are An audit or controls practitioner first. You have tested controls yourself and can talk shop with a SOX manager without translation Consultative rather than reactive. You bring a point of view to a customer conversation instead of taking orders Process-minded. You can see how AI changes a customer's workflow and the people in it, and guide them through that change, not just through the software A clear teacher, comfortable running training and office hours for an audience that is at times skeptical of AI and that has a right to be careful Comfortable with ambiguity and thin documentation. A lot of this function is being built right now, and you will build part of it Able to carry many customers and shifting priorities over short periods without dropping things What We’re Looking For A background in Big 4, internal audit, IT audit, risk advisory, or public accounting Hands-on control testing and workpaper experience Familiarity with GRC platforms such as AuditBoard, Workiva, or ServiceNow Experience in a customer-facing role covering implementation, consulting, professional services, or customer success on top of the audit background Experience helping an organization adopt a new tool or a materially new process CPA, CIA, CISA, or a similar certification. Useful, not required

Job Description MEROLA OPERA PROGRAM Job Description Marketing & Membership Manager Exempt, Full-Time Summary Merola Opera Program seeks a Marketing & Membership Manager to direct its marketing across all channels, serving as the primary lead for Merola's annual fundraising appeals and patron communications. This is an opportunity for a versatile communicator to own the full marketing toolkit for a legacy arts organization while growing as a strategist and storyteller. A dynamic, detail-oriented content creator and copywriter, this manager owns Merola's marketing operations and public-facing collateral, executes appeal and renewal campaigns, manages key vendor relationships, and supports development operations and the stewardship of donors and members. Working with the Executive Director, development team, and external marketing and PR consultants, they help shape strategy and promote all events, performances, and activities to enhance Merola's visibility. This hybrid, full-time role requires evening and weekend availability during the Merola summer festival and for donor and membership events. Essential Duties and Responsibilities Annual Fund & Membership • Lead copy, design, scheduling, and multi-channel execution for Merola's annual appeal cycles and membership renewals, in partnership with the development team., • Manage the public and donor-facing communications calendar so campaigns are prepared ahead of Merola's busiest seasons. Email, Web & Digital Marketing • Lead all email campaigns, including copy, layout, scheduling, and segmentation, while coordinating list trades., • Maintain and enhance Merola's website, managing SEO and site analytics with designers and developers., • Manage Merola's social media presence, content calendar, and partner collaborations. Publications, Advertising & Brand • Produce copy and oversee the design and production of Merola's print and digital publications, managing vendors and timelines., • Coordinate with Merola’s marketing and PR consultants on the annual advertising plan., • Maintain brand guidelines across all internal and external channels. Ticketing & Box Office • Serve as primary liaison with Merola's box office vendor, overseeing comp allocations, sales tracking, and ticket builds., • Capture and manage ticketing and patron data in the CRM to inform marketing strategy. PR & Media Assets • Serve as point of contact for Merola's PR consultants and internal lead on communications and press materials., • Produce, edit, and manage all photo and video assets, including usage rights, and serve as primary liaison with media vendors. Donor & Member Services • Share responsibility for all member inquiries, monitoring Merola's membership inbox for timely, accurate responses., • Support gift processing and CRM management of donor records. Reporting & Analytics • Report on marketing and patron performance metrics, tracking KPIs, revenue, and retention goals. Team Collaboration • Work closely with leadership, staff, and consultants on strategy and messaging., • Assist with all Merola events and performances., • Other duties as assigned. Qualifications • 3–5 years in marketing, communications, development, or a related field., • Strong writing, editing, and storytelling skills with close attention to detail and brand voice., • Experience with email platforms (e.g., Mailchimp), social scheduling tools, and a website CMS (e.g., WordPress)., • Familiarity with Adobe Creative Suite, Google Analytics, and SEO/SEM best practices., • Experience with Salesforce, PatronManager, or other CRM tools strongly preferred., • Comfort managing donor and member relationships with warmth and professionalism., • Demonstrated success managing multifaceted campaigns with competing deadlines and stakeholders., • Deep interest in opera and the performing arts, with a commitment to Merola's mission., • Ability to work evenings and weekends during events., • Based in the SF Bay Area or willing to relocate. Minimum two days per week in-office, more during events and the summer season. Compensation and Benefits The salary range for this position is $75,000 to $85,000 annually, commensurate with experience. Merola Opera Program offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, and paid holidays. How to Apply Apply through our BambooHR job posting with a resume, a brief cover letter outlining your interest and relevant experience, and up to two optional writing samples (e.g., an email appeal, newsletter, or marketing copy). Equal Employment Opportunity Merola Opera Program is an equal opportunity employer and is committed to building a diverse and inclusive team. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, marital status, pregnancy, disability, age, or veteran status.

Job Description SUMMARY The Visitor Engagement Facilitator is a multi-department position that serves as educator and facilitator of informal science and art experiences for all museum visitors. This position works cross-functionally in visitor experience and visitor services roles to welcome and provide visitors with meaningful educational engagement throughout their journey. The position uses teaching and facilitation skills to work both at the museum, and off-site for programming as needed. This position is the first point of contact for all visitors, members, donors, field trips, groups, and customers. VEF staff will be assigned to stations throughout the museum, including entry, exit, stores, and the museum galleries including temporary programs and exhibitions. Staff in these positions must be friendly, approachable, and knowledgeable about the museum. This position is focused on meeting and exceeding the expectations of guests and members, and is a significant contributor to an exceptional museum experience. This position reports to Visitor Engagement Managers. ESSENTIAL FUNCTIONS • Initiate visitor engagement and assist all museum guests at all points of the visitor journey., • Serve as a facilitator to enrich the museum experience for visitors of all ages through exhibit explorations and scientific demonstrations and engage visitors in an inquiry-based process., • Participate in executing the field trip program and other programs and projects that strengthen connections between students, teachers, visitors and their museum learning experiences., • Use initiative and enthusiasm to provide excellent guest service and create exceptional experiences; within given authority go above and beyond expectations; meet or exceed service targets., • Provide assistance to guests with additional needs throughout the museum, including but not limited to, assisting visitors who have been separated from their party, visitor lost and found, and ensuring visitor comfort and accessibility needs are met., • Prepare the museum for daily operations; accountable for maintaining appearance, report dysfunctional exhibits to technical staff, and functions of all assigned spaces and positions., • Be knowledgeable about the museum, its history, programs, exhibits, and special events and effectively communicate this information to guests in a dynamic hands-on environment., • Effectively handle sales, service, and payments for ticketing, retail, and membership as well as a multitude of museum programs and third party products in accordance with established museum policies and procedures., • Answer requests for information by phone, electronically and in person and troubleshoot technical issues and perform routine office tasks as needed., • Responsible for working collaboratively with other internal departments to ensure all areas of the museum floor are functional, safe, and visitor ready, assist during emergency procedures., • Active participation in professional development through individual and group learning and collaborative project work., • Active participation in ongoing trainings, including but not limited to; visitor service, business operations and inquiry-based practices., • Perform additional duties as required. MINIMUM QUALIFICATIONS • Weekend, evening, holiday hours and occasional extended shifts required, • Ability and interest in learning exhibits and their scientific principles and communicating these to students, teachers and general visitors, • Commitment to providing exceptional customer service; service oriented with a guests come first mentality, • Ability to be professional and courteous with general public, educational community, museum staff, and professional guests; comfortable interacting with senior management, high level donors, and all other members of our diverse community, • Punctual, neat and accurate in work habits; precise and detail-oriented, • Excellent telephone, written and interpersonal communication skills, • Able to work in a noisy and sometimes chaotic environment and be flexible under a variety of circumstances, • Able to interact with and manage large groups; possesses a friendly, outgoing, positive and enthusiastic attitude, • Able to exercise good judgment while working independently and collaboratively; works well in a diverse team environment, • Reliable and a self-starter; person with initiative, • Math and English proficiency required, • Computer proficiency required PREFERRED QUALIFICATIONS • Bilingual skills, • Investment in diversity, equity, access, and inclusion, • Experience in visitor service, cashier and/or retail, • Experience in an informal education setting or visitor focused role, • Background in working with youth and knowledgeable of crisis intervention PHYSICAL REQUIREMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • This position is based in San Francisco, California with staff expected to work onsite a certain number of days per week based on department requirements, • Ability to move from place to place which may include standing and/or walking for extended periods of time; lift and carry up to 50 pounds short distances; bend kneel reach APPLICATION DEADLINE This position is open until filled HOW TO APPLY This is a regular, part-time (30 hours per week), non-exempt, union position that includes benefits. The starting range for this role is $26.65 to $28.21. This range represents step 1-3 on a 6 step union pay scale. Please, no phone calls in regards to this job. Please include a cover letter with your application. Applications submitted without a cover letter will not be considered for review. To apply, please visit the Exploratorium job page. The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.

Job Description About the California Academy of Sciences Founded in 1853, the California Academy of Sciences is a globally renowned, AZA-accredited non-profit scientific and cultural institution located in the heart of San Francisco's Golden Gate Park. Home to a world-class planetarium, aquarium, rainforest, research institute, and natural history museum—all under one living roof—our mission is to regenerate the natural world through science, learning, and collaboration. Our living collection reflects Earth's vast biodiversity, consisting of nearly 60,000 animals representing over 800 species. Our research collections are the largest west of the Mississippi, spanning nearly 46 million plants, animals, fossils, and cultural artifacts from across the globe and throughout history. Our diverse team includes leading biodiversity scientists, educators, storytellers, designers, and communicators who are passionate about advancing knowledge and catalyzing action through science and storytelling. Whether you're conducting research behind the scenes or engaging the public on the museum floor, your work will help connect people to the natural world and empower them to protect it. About the Opportunity The Growth Marketing Manager leads the growth and engagement of membership and revenue-generating programs at the California Academy of Sciences, including attendance, sleepovers, and other public experiences. Reporting to the Associate Director of Brand Marketing, this role supervises the NightLife Marketing Specialist and is responsible for executing integrated marketing campaigns that drive customer acquisition, deepen engagement, and increase retention across a diverse portfolio of offerings. The ideal candidate brings experience in subscription or membership marketing, thrives in a fast-paced, multi-program environment, and uses data to continuously optimize performance. Organizational Culture When you join the California Academy of Sciences, you become part of a mission-driven community that values curiosity, collaboration, and innovation, and celebrates its accomplishments together. Staff share a commitment to executing a new strategic plan that will strengthen the organization's financial foundations, cultivate a vibrant internal culture, and foster smart growth to secure the Academy's future. We hope you are inspired by what we do and are motivated to contribute to our mission. The Academy is looking for candidates who do great work, and we know they may come from a number of different backgrounds and experiences. We encourage you to apply even if you do not believe you meet every qualification for the position. This position is based in San Francisco, California. The specific onsite/hybrid schedule for this position is listed below. Key Responsibilities: Customer Acquisition & Revenue Growth • Execute multi-channel campaigns to drive ticket sales, program participation, and membership acquisition (paid and organic channels), • Support go-to-market strategies for seasonal programming, exhibitions, and special events, • Collaborate with internal teams to optimize conversion paths across the website and ticketing platform, • Track and report on acquisition metrics, including conversion rates, campaign ROI, and cost per acquisition Membership & Retention (Lifecycle Marketing) • Develop and execute lifecycle campaigns to drive membership acquisition, onboarding, engagement, and renewal, • Segment audiences (members, lapsed members, program attendees, families, young professionals) to deliver targeted messaging, • Support renewal strategies, including reminder campaigns, win-back efforts, and loyalty initiatives, • Identify opportunities to increase lifetime value through cross-promotion of programs and experiences Program Marketing • Lead marketing execution for key programs, including sleepovers, tours, birthday parties, new programs, and seasonal offerings, • Manage campaign calendars across multiple concurrent programs with varying audiences and timelines, • Partner with programming teams to translate program content into compelling, audience-focused messaging, • Optimize attendance and revenue through targeted promotions and audience insights Campaign & Project Management • Manage multiple campaigns simultaneously across membership and program verticals, • Coordinate timelines, creative assets, and stakeholder approvals to ensure on-time delivery, • Maintain alignment across marketing, digital, and program teams, • Coordinate with external agency partners on creative development, campaign execution, and asset delivery for membership and program campaigns, • Support budget tracking and reconciliation for dedicated marketing spend, ensuring campaigns stay on budget and flagging variances as needed, • Write and adapt copy for paid and organic campaigns across digital, email, and direct mail channels, tailoring voice and messaging to distinct audience segments Analytics & Optimization • Monitor and analyze campaign performance across channels, • Conduct A/B testing to improve messaging, creative, and audience targeting, • Track key metrics such as attendance, membership growth, retention rates, and revenue per visitor, • Translate insights into actionable recommendations for continuous improvement, • Present campaign performance and insights to program partners and marketing leadership on a regular cadence, translating data into clear, actionable narrativesTeam Leadership, • Supervise and mentor one Marketing Specialist, providing day-to-day guidance, feedback, and support for professional development, • Foster a collaborative, growth-oriented team environment aligned with the broader marketing department's goals and values Qualifications: A successful candidate will have the following: • 3–6+ years of experience in marketing, preferably in membership, subscription, or experiential marketing, • Experience with customer acquisition and retention strategies, • Ability to manage multiple programs or campaigns simultaneously, • Strong understanding of lifecycle marketing and audience segmentation, • Experience with CRM/email platforms and marketing automation tools, • Analytical mindset with the ability to translate data into strategy, • Strong collaboration and project management skills, • Experience marketing to diverse audience segments (families, adults, donors, tourists), • Understanding of subscription/membership metrics (LTV, churn, renewal rates), • Familiarity with managing or tracking marketing budgets across multiple programs or campaigns, • Strong copywriting skills with experience writing for ads, email, and promotional campaigns across multiple audience types Physical Environment: To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Compensation and Benefits: The salary range for this position is $88,000 to $98,000 annually. Actual compensation will be commensurate with the final candidate's qualifications and experience, including skills, knowledge, relevant education, certifications and aligned with the internal peer group. We believe in fair and equitable compensation practices and are committed to providing competitive salaries within the industry and market standards. The Academy offers a total compensation package that emphasizes both base salary and comprehensive benefits based on the hours per week worked. Further details regarding compensation and benefits will be discussed during the interview process. Schedule: Full time, 40 hours per week, hybrid schedule How to Apply: Interested candidates should submit a resume and application through our Careers Page portal. The California Academy of Sciences will give full consideration for employment to all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance (SF Police Code, Article 49).

Job Description About us Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle, from development through production. Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $110M in funding, including a Series C backed by Wellington Management, CRV, Next47, and Y Combinator. The role This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Support function and have a massive impact on a high growth business. As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare. You will also work closely alongside the wider Customer Success and Engineering teams as well as the co-founders to shape Encord's direction and help us manage our rapidly expanding customer base. The ideal candidate is a superstar who is willing to work hard, roll up their sleeves and take responsibility for managing innovative companies adopting computer vision technologies. What you’ll do Be accountable for Encord's Customer Support function, working across a wide range of innovative verticals Establish open lines of communication both externally with customers and internally with Encord teams to manage customer queries through to resolution Suggest and prototype technical solutions to customers who are using advanced features like the Python SDK or Encord Active Understand and interact with some of our backend systems to investigate and resolve incoming customer support queries before escalating to engineering Collaborate with internal stakeholders in engineering and product to triage, investigate and remediate queries; feed into product roadmap by raising themes across customer usage and possible areas to improve the product Build strong relationships with customers to resolve queries and manage expectations, including with technical users and C-Level executives at target organisations Monitor query response and resolution times to establish best practices and iterate on our Customer Support processes Who we're looking for Experience working with both high-touch and low-touch accounts Previous support experience is desirable Strong customer empathy — our customers are working on important, urgent, and interesting problems Demonstrated experience with SQL and scripting languages such as Python or Ruby Ability to understand customer queries and communicate problems and solutions to the internal team and back to customers at the appropriate level of detail and complexity A love of technology and the ability to talk about it confidently A growth mindset and willingness to contribute to the development of the Customer Support team Ability to thrive in a fast-paced, team-oriented environment Experience requirements 2–4 years of experience in a technical support or customer-facing engineering role such as Support Engineer, Technical Support Specialist, or Junior Solutions Engineer in a B2B SaaS environment Full proficiency in Python and SQL, with the ability to read, write, and debug scripts and run queries to investigate customer issues Experience interfacing with backend systems, logs, or APIs to diagnose and resolve technical issues before escalating to engineering Demonstrated ability to manage a mixed queue of high-touch and low-touch customer requests, prioritising effectively and communicating clearly at every stage Strong written and verbal communication skills, with the ability to translate technical problems into clear, empathetic responses for both developers and non-technical stakeholders Experience collaborating with Engineering and Product teams to triage bugs, document recurring issues, and surface product improvement themes Familiarity with support or ticketing tooling (e.g. ZenDesk, Intercom, Linear, or similar) Bonus: Exposure to computer vision, ML workflows, or AI infrastructure products; experience with REST APIs or SDKs; prior experience in an early-stage or high-growth start-up Why Encord Competitive salary, commission, and meaningful equity in a high-growth start-up Clear, accelerated growth opportunities as the company scales rapidly Strong in-person culture: 4 days/week Flexible PTO to fully recharge Annual learning & development budget Comprehensive health, dental, and vision coverage Frequent travel opportunities across the U.S., London, and Europe Bi-annual company offsites, twice-weekly team lunches, and monthly socials Compensation Range: $110K - $130K

Job Description Kett Engineering is working with a major EV manufacturer, and we are hiring multiple Autonomous Systems Validation Operators on 1st and 2nd shift in San Francisco, CA. This is an extended data collection and validation project and excellent opportunity to engage with where autonomous vehicle technology is going. Role Overview The Autonomous Systems Validation Operator plays a critical role in the development, testing, and safety validation of advanced self-driving and autonomous vehicle technology. Operating at the intersection of hands-on vehicle testing and systems engineering, this role is responsible for driving, evaluating, and troubleshooting prototype vehicles equipped with cutting-edge autonomous software and hardware suites. You will execute precise test procedures across public roads and private testing tracks, gather crucial data streams for engineering analysis, and provide detailed operational feedback to accelerate the deployment of safe autonomous driving features. Key Responsibilities • Safely operate prototype test vehicles in autonomous, semi-autonomous, and manual modes across diverse traffic, road, and weather conditions for up to 8 hours daily., • Maintain constant vigilance and situational awareness; execute safety protocols and intervene or manual disengage seamless when necessary to ensure complete vehicle safety., • Perform pre-defined autonomous test cases, edge-case evaluations, and specialized driving scenarios on both public roads and closed-course test facilities., • Identify, isolate, and debug hardware, software, and sensor platform anomalies using system diagnostic tools., • Work directly with hardware and software engineering teams to communicate system behavior, reproduce edge cases, and escalate critical issues via online ticketing systems., • Manage onboard logging equipment, record system performance data, and verify data transfer for engineering analysis., • Perform and verify Over-The-Air software updates and system flashes across vehicle ECUs and autonomous control units., • Conduct vehicle pre-trip inspections, basic system checks, and sensor calibration/setup prior to test routes., • Compose clear, concise, and thorough post-drive reporting, operational logs, and safety feedback for cross-functional stakeholders. Minimum Qualifications • Must hold a valid Driver's License in the state of residence., • Clean driving record: No suspensions/revocations within the last 3–5 years., • No drug or alcohol-related driving incidents within the last 3 years., • No more than 1 serious moving violation within the last 3 years., • Willingness to undergo continuous Motor Vehicle Record (MVR) monitoring., • Minimum age of 21 years., • Prior professional automotive driving, vehicle fleet operations, or autonomous vehicle (AV) testing experience., • Ability to maintain focus while operating or monitoring autonomous vehicles independently or with a partner for 6–8 hours per day., • Ability to travel up to 50% for off-site field testing and trips., • Flexibility to work overtime, non-standard shifts, or weekends as needed., • Proficiency with laptops, smartphones, and collaboration software (Google Docs, Sheets, Maps)., • Strong written and verbal communication skills; ability to concisely articulate technical events and system anomalies., • Sound judgment, strong organizational skills, and composure in high-stress or fast-paced testing environments., • Ability to lift and maneuver up to 50 lbs. Bonus Skills • Hands-on experience with Jira or equivalent engineering ticketing platforms., • Demonstrated proficiency in troubleshooting, flashing, and debugging embedded automotive software and CAN/hardware networks., • Experience operating 16 ft+ commercial vehicles, medium-duty trucks, or large fleet platforms., • Valid Class A or Class B Commercial Driver's License (CDL).\nCompany Description Established in 1953, Kett Engineering is a leader in the Automotive Test and Personnel Services industry. Our goal is to provide our Automotive and OEM customers with superior service. The strength and success of Kett clearly comes from the people behind the organization. Our workforce is comprised of dedicated, talented and hard working individuals with years of industry experience. If you have an interest in automotive technology industry, a passion for excellence and a desire to exceed expectations then, we want you on are our team! Established in 1953, Kett Engineering is a leader in the Automotive Test and Personnel Services industry. Our goal is to provide our Automotive and OEM customers with superior service.\r\n\r\nThe strength and success of Kett clearly comes from the people behind the organization. Our workforce is comprised of dedicated, talented and hard working individuals with years of industry experience.\r\n\r\nIf you have an interest in automotive technology industry, a passion for excellence and a desire to exceed expectations then, we want you on are our team!

Job Description Technical Support Engineer Description: • We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting with integrations (particularly with Shopify), and sharing actionable insights across Product, Engineering, and Sales teams. You’ll also play a key role in creating and maintaining technical documentation and knowledge bases, ensuring both internal and external partners have up-to-date, accurate support., • The ideal candidate demonstrates strong problem-solving and technical proficiency, shows curiosity to learn, and excels in customer-facing interactions and cross-functional collaboration. Experience in ad tech and/or ecommerce is highly advantageous Duties:, • Serve as the primary point of contact for customers and partners seeking support with API integrations, especially related to ecommerce platforms like Shopify and/or Ad Tech partners like Mobile Measurement Partners, • Troubleshoot and resolve a range of technical issues, including server-side API errors, client-side browser scripts, data discrepancies, and connectivity problems, to ensure high customer satisfaction., • Provide continuous proactive and reactive support through a scaled ticketing system, while ensuring a high level of satisfaction and ensuring low total resolution time, • Work cross-functionally with Product, Engineering, and Sales teams to share customer feedback, product insights, and identify opportunities for product improvement., • Analyze support trends and communicate recurring issues or feature requests to internal teams., • Author and update knowledge base articles, user guides, and technical documentation for both internal and external stakeholders., • Lead and participate in training sessions for new product releases or feature updates., • Collaborate with engineering on troubleshooting complex issues, reproducing bugs, and testing solutions., • Become a product expert on ad solutions and ecommerce integrations, while staying up-to-date on best practices and new product capabilities. Requirements:, • Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience., • Strong communication skills with the ability to translate complex technical concepts into clear, user-friendly language., • 3+ years experience in a technical support, solutions engineering, or similar customer-facing technical role., • Hands-on experience supporting RESTful APIs; capable of debugging and analyzing API payloads, logs, and HTTP request/response cycles, • Hands-on experience working with SQL and databases, • Proficient in a modern programming language like JavaScript, Python etc., • Experience with ecommerce integrations (especially Shopify) and ecommerce flows/pain points, or with ad tech measurement (tags/pixels, server-side Conversions APIs, MMPs); having both is ideal., • Familiarity with ad tech concepts, digital advertising platforms, or commerce ecosystems highly desirable., • Proven track record contributing to technical documentation and knowledge base resources., • Self-starter mentality with a passion for helping others, problem-solving, and continuous learning., • Comfortable working with a distributed team and collaborating across multiple time zones. Compensation:, • $39.21 – 44.13/hr W—2 Req ID:, • 36558625

Job Description Law Clerk II Employment Type: Full-Time, Experienced Department: Legal Services CGS is seeking an experienced Law Clerk to provide assistance in all phases of litigation for a large federal agency office. This is a high-profile office involved in many high priority cases where your work will be fulfilling, and will make an immediate impact in support of the mission of this federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: • Assist with all phases of litigation regarded opioid cases, and other high-profile cases litigated by this office. • Assist with trial prep, litigation tasks, and all other tasks as assigned by attorneys. • Reviews and analyzes documents, transcripts, files, and other materials to locate information & evidence relevant to investigative actions. • Uses electronic databases to perform litigation support tasks, including reviewing, organizing, indexing, tagging, and summarizing documents, files, and other materials. • Conducts database searches for documents and information. • Troubleshoot technical issues with review platforms and tools. • Apply redactions to documents of all types including audio files. • Draft review memos and other litigation documents as required by attorneys. • Communicate directly with case teams regarding ongoing litigation. • Draft, organize and manage litigation review materials. • Use task ticketing software to track litigation case support. Qualifications: - J.D. Degree - Active member of the Bar in any U.S. jurisdiction - Experience with civil litigation (preferred), especially if such experience involves complex federal cases and jury trials - U.S. Citizenship. - Requires Law degree, or currently attending an ABA-accredited law school, having completed at least two years of study or, an equivalent level of legal training or experience; or an equivalent level of education may be substituted. Additionally, must have at least two years of progressively more responsible experience on litigation support projects or task order related projects including proven capabilities and communication skills to successfully interact with clients and attorneys. - Requires sound working knowledge of federal and state court systems, legal research procedures, and legal research resources. - Requires excellent written and oral communication skills and thorough knowledge of legal research tools such as LEXIS and Westlaw. - Must have hands-on familiarity with a variety of computer applications, including word processing, databases (such as document review and file management systems), spreadsheets, and imaging. - Role also requires hands-on familiarity with ESI tools and knowledge of eDiscovery procedures and resources. Our Commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: info@cgsfederal.com #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout Us: Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. The Role We're building a new kind of engineering function at Gametime — one that sits within our CX teams, not beside them. As our first AI Engineer on the Ops team, you'll be embedded directly within Fan Ops and Marketplace Ops as an AI Accelerator — working side-by-side with our customer experience and marketplace specialists to make AI the default mode for how the team operates. Not an occasional tool. The foundation of how every operator at Gametime executes. Today, our ops teams are already resourceful and fast. Your job is to multiply what they can do. You'll design and build production-grade agentic workflows that automate the repetitive, the analytical, and the operationally complex — from fan issue triage to seller risk monitoring to marketplace optimization workflows. You'll teach non-technical teammates how to work with AI tools and build their own automations. And you'll help establish the playbook for embedding AI capability across the entire Operations org. This is a hands-on, move-fast, build-first role. Your measure of success is the number of workflows you've permanently transformed and the degree to which operators in your cohort reach for an AI tool before anything else. If you're looking to advise and document, this isn't it. If you want to build things that go into production the same day and see the impact directly in resolution times and fan satisfaction, read on. What You'll Do • Identify and document the highest-leverage workflow transformations across Fan Ops and Marketplace Ops by deeply understanding how your stakeholders work and what slows them down, • Design and build agentic workflows that automate high-value ops tasks — fan issue triage and routing, AI-assisted response drafting, refund and dispute resolution, seller risk scoring, event cancellation handling, SLA monitoring and escalation, and more, • Integrate with external and internal Gametime data systems to build tools that operate at the speed and scale our fan experience demands, • Build tools non-technical teammates can actually use — think clean UIs, Slack-based interfaces, scheduled agents, and knowledge retrieval systems — not just scripts that only you can run, • Coach and partner with each operator through a progressive journey: from awareness, to first win, to regular AI integration, to full workflow transformation, to self-sufficiency, • Recognize patterns across your cohort and systematically scale what works — a tool built for one agent should become reusable for their peers across Fan Ops and Marketplace Ops, • Teach and coach operations teammates on how to work with AI tools, build automations, and think in workflows, • Own the full lifecycle of what you build — from design through production deployment, monitoring, and iteration to impact, • Explore and evaluate new agentic frameworks, LLM capabilities, and AI tooling as the space evolves rapidly, • Help define the model for AI-embedded engineering across Gametime's broader Operations org What We're Looking For Required • 4+ years of technical operations or software engineering experience, with at least 1 year building production LLM or agentic systems, • Experience building and deploying tools that non-engineers use in production — not just internal dev tooling, • Ability to work closely with non-technical stakeholders, translate their domain knowledge into technical requirements, and communicate what you've built in plain language, • Demonstrated experience coaching or enabling others — formally or informally — with evidence that people you've helped actually changed how they work, • Comfort with ambiguity — you'll often be working from "here's the problem" not "here's the spec", • Preferred, • Experience in customer operations, CX tooling, trust and safety, or marketplace operations contexts, • Background in ticketing, e-commerce, or two-sided marketplace environments, • Familiarity with support tooling platforms, • Familiarity with RAG pipelines, vector databases, and evaluation frameworks —particularly for knowledge retrieval and automated response generation, • Experience with data tools (SQL, dbt, Snowflake) — enough to pull your own context without needing a data analyst for everything, • Prior experience in an embedded or cross-functional engineering role, • Background in consulting, solutions engineering, or other client-facing technical roles where you had to earn trust before transforming how someone works What Success Looks Like In 90 days, you've shipped production agents that Fan Ops and Marketplace Ops teams use weekly without your involvement. You've materially reduced manual resolution time, improved fan satisfaction metrics, and freed up operator capacity. At least multiple teammates can build and modify automations themselves — and they start new tasks by reaching for an AI tool first. Compensation & Benefits • Competitive equity package, • Flexible PTO, • Medical, dental, and vision insurance, • Life insurance and disability coverage, • Family-forming benefits via Carrot Fertility, • 401(k) and HSA, • $1,200 annual Gametime event credits, • Company off-sites and wellness programs, • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $150,000—$220,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Job DescriptionAbout Us: Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. The Role We are looking for a Senior Manager, Paid Search to own one of Gametime's most important acquisition channels. Paid search at Gametime is a uniquely complex problem. We manage demand across hundreds of leagues, teams, artists, venues, and event types where inventory, pricing, geography, and intent are constantly changing. Success requires more than campaign management. It requires strong judgment, rigorous experimentation, and the ability to understand where automation helps and where human intervention creates leverage. This is a senior individual contributor role with end-to-end ownership of strategy, execution, optimization, and measurement across a multi-million-dollar search portfolio. Key Responsibilities • Own ROAS, efficiency, and growth targets across a multi-million-dollar paid search budget., • Develop and optimize campaign architecture across Google Ads and Microsoft Ads., • Build and refine keyword strategy, bidding frameworks, audience targeting, negative structures, and query management., • Audit and direct automated bidding systems, ensuring platform automation aligns with business objectives., • Partner closely with Product to improve post-click conversion performance and landing page experience., • Collaborate with Data and Analytics teams on attribution, incrementality, and measurement initiatives., • Identify and execute new growth opportunities across search inventory, seasonal demand patterns, and audience expansion., • Build reporting frameworks and performance insights that support decision-making across Growth leadership.Key Competencies Technical Skills • Deep expertise in Google Ads, Performance Max, SA360, and Microsoft Ads., • Strong understanding of bidding systems, attribution, incrementality, and performance measurement., • Experience operating large-scale search programs in complex environments., • Strong analytical skills with the ability to independently evaluate performance and identify growth opportunities., • Familiarity with AI-enabled workflows, reporting automation, and search optimization tools. Leadership & Collaboration • Strong ownership mindset and accountability for business outcomes., • Ability to influence Product, Data, and Creative teams through data and clear communication., • Comfortable operating independently within a lean, high-performing team., • Strong experimentation mindset and bias toward testing and learning.Minimum Qualifications, • 5+ years of in-house paid search experience., • Experience managing multi-million-dollar paid search budgets., • Demonstrated ownership of ROAS, CPA, or similar business outcomes., • Experience working in marketplace, ecommerce, travel, or other high-intent transactional businesses., • Strong cross-functional collaboration skills.Nice to Have, • Experience in ticketing, travel, rideshare, or other inventory-driven marketplaces., • Experience with incrementality testing or MMM environments., • Experience optimizing mobile-web conversion funnels., • AI fluency within search workflows and analysis.What We Can Offer, • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs, • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $182,000—$215,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Job Description A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support. This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments. Key Responsibilities • Manage IT help desk operations and support ticketing system, • Oversee hardware, software, systems, and user-support processes, • Support network, infrastructure, and endpoint performance, • Troubleshoot technical issues across departments, • Maintain IT documentation, system logs, and support procedures, • Coordinate with vendors for system updates, support, and technology services, • Track IT performance metrics, service levels, and recurring support issues, • Improve user experience through timely, professional technical support, • Identify opportunities to streamline IT workflows and reduce manual workload, • Maintain confidentiality and comply with healthcare privacy and security standards, • Perform additional IT-related duties as assigned Qualifications • 2+ years of IT support, systems administration, or related technical experience, • Experience managing help desk or technical support environments, • Knowledge of networking, systems administration, endpoint support, and troubleshooting, • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation, • Ability to automate repetitive IT support processes, • Strong documentation, organization, and communication skills, • Ability to work effectively in a fast-paced, on-site healthcare environment, • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred, • HIPAA training/certification required

Job Description Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster. We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI. We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services. If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe. About the Role: As the Principal Product Manager, Bare Metal, you'll own the strategy and outcomes for a brand-new initiative at Crusoe: our bare metal offering, giving AI-native companies direct GPU and CPU access to power the world's most demanding training and inference workloads. This is a role at the intersection of hardware and software, spanning compute, networking, observability, and management. You will be defining the problem space as much as solving it. You should be genuinely comfortable operating in ambiguity, though you won't be doing it alone: you'll have support from senior leadership to help clean up open questions as the initiative takes shape. This role blends Product Management, Solutions Architecture and Process Design. You will need technical depth spanning across the hardware, firmware and operating system layers (e.g. BMC — Baseboard Management Controller, secure boot) as well as the process rigor to design how the product behaves operationally. What You'll Be Working On: Roadmap Ownership: Drive the vision for bare metal compute, encompassing GPU/CPU offerings, rapid provisioning systems, and full lifecycle management. Process & Operational Design: Define the end-to-end customer experience when something goes wrong — the ticketing workflow, escalation paths, and process behind it — in close partnership with Infrastructure Operations and Customer Support. Outcome Management: Ensure tight alignment between hardware and software layers to deliver a differentiated bare metal experience. Cross-Functional Leadership: Lead initiatives across engineering and infra-ops to deliver provisioning, enhanced observability, and customer self-service capabilities. Customer & Market Synthesis: Partner with Sales and GTM teams to transform customer feedback into roadmap priorities, ensuring deep product-market fit. Executive Representation: Represent the bare metal strategy to partners and internal executives, framing technical infrastructure decisions within a clear business context and treating this portfolio like a business you're accountable for. What You'll Bring to the Team: Infrastructure Leadership: 10+ years of experience in cloud and computing technology, including 4+ years in product management focused on infrastructure or platform products, with a track record of leading complex, cross-functional initiatives through ambiguity. Hardware Depth: Direct experience at the hardware and firmware level, you don't need to be an engineer, but you need to have worked at that layer. Process Orientation: A demonstrated ability to design and formalize operational processes (support workflows, ticketing, incident handling) for a technical product Deep Compute & Operational Expertise: Comprehensive knowledge of server hardware, bare metal provisioning, distributed systems, networking, and large-scale fleet operations. Strategic Decision Making: Proven ability to navigate ambiguous, ill-defined problem spaces and drive long-term vision while balancing technical constraints and business outcomes Communication Mastery: The ability to articulate deep technical complexity to executive audiences and translate business goals into clear product direction. Bonus Points Hyperscale/Cloud Operations: Experience with large-scale GPU/CPU AI infrastructure platforms or clouds. Technical Tooling: Familiarity with IPMI/BMC protocols, infrastructure automation tools, or bare metal provisioning frameworks. AI/ML Domain Knowledge: An understanding of GPU-based AI workloads and their specific demands on compute and network infrastructure. Benefits: Competitive compensation and equity packages Restricted Stock Units Paid time off, paid holidays & leave of absence programs Comprehensive health, dental & vision insurance Employer contributions to HSA account Paid parental leave Paid life insurance, short-term and long-term disability Professional development & tuition reimbursement Mental health & wellness support Commuter benefits (parking & transit) Cell phone stipend 401(k) Retirement plan with company match up to 4% of salary Volunteer time off Global travel insurance & emergency assistance Daily meals allowance Additional perks & programs specific to location Compensation Range Compensation will be paid in the range of up to $285,000-$335,000 + Bonus. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant's knowledge, education, and abilities, as well as internal equity and alignment with market data. Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Job DescriptionAbout Us: Live experiences help people cross today's digital divide and focus on what truly connects us – the here, the now, this once-in-a-lifetime moment that's bringing us together. To fulfill Gametime's mission of uniting the world through shared experiences, we make it easy for people to discover and access the live experiences that matter most. With platforms on iOS, Android, mobile web and desktop supporting more than 60,000 events across the US and Canada, we are reimagining the event ticket industry in order to move at the speed of life. Engineering at Gametime Join a team where you can move fast, own meaningful problems, and see your work impact millions of users. At Gametime, engineers take end-to-end ownership across product, platform, and infrastructure. We value strong technical judgment, high standards and a collaborative culture built around shipping, learning, and continuous improvement. We're also investing heavily in AI. From internal engineering tools and agentic systems to building an AI-ready marketplace and platform. Engineers who are excited to experiment, automate, and help shape how AI transforms our products and workflows will have the opportunity to influence the future of the company. The Opportunity We're hiring Senior Front End Engineers at Gametime to help build and scale the systems, applications, and experiences that power Gametime for millions of users. You'll own a significant surface area of our consumer-facing web and mobile web experience—the product millions of fans use to discover events, find the best seats, and complete purchases in seconds. You'll work closely with Product, Design, and backend engineers to ship features that move core metrics, and you'll raise the bar on craft, performance, and reliability across the team. This is a high-ownership role on a small, focused team. You'll be expected to drive technical decisions, mentor other engineers, and partner directly with stakeholders to define how features get built—not just implement what's handed to you. Level Expectations Senior Engineer – Typically 5+ years of experience. Delivers complex solutions independently and contributes to technical decisions. We hire based on impact and capability, not just years of experience. We encourage you to apply and your level will be fully determined and agreed in the interview process. What You'll Do • Own high quality end-to-end delivery of major consumer-facing features—from technical design through launch, experimentation, and iteration., • Drive frontend architecture decisions: component design, state management, data-fetching patterns, and performance budgets., • Build and optimize conversion-critical flows (event discovery, seat selection, checkout) with a relentless focus on speed, reliability, and UX quality., • Design, instrument, and interpret A/B experiments in partnership with Product and Data; use results to validate and sharpen product decisions., • Instrument frontend observability—error tracking, performance monitoring, real-user metrics—and act on what you find., • Contribute to design-system components and front-end standards that accelerate the whole team., • Mentor junior and mid-level engineers through code review, pairing, and technical leadership on shared initiatives., • Collaborate with mobile, backend, and platform teams to deliver cohesive cross-platform experiences.What You'll Bring, • Experience with React Native and TypeScript or cross-platform mobile development., • Familiarity with Next.js or similar SSR/SSG frameworks and edge-rendering patterns., • Proficient with modern state management (Zustand, Redux Toolkit, React Query, or similar) and REST/GraphQL data-fetching patterns., • Strong UI engineering fundamentals, including responsive/adaptive design, accessibility (WCAG 2.1 AA), cross-browser and cross-platform compatibility, and thoughtful use of motion and animation., • Comfortable with frontend testing: unit, integration, and end-to-end (Jest, React Testing Library, Playwright or Cypress)., • Experience building or maintaining a shared design system or component library at team scale., • Contributions to open-source projects or public technical writing that demonstrates depth of craft., • Exposure to web3 or digital-goods purchasing flows (not required—but we're curious)., • Demonstrated ownership of consumer-facing products at a meaningful scale of millions of users or transactions.., • Experience with experiment-driven product development, using A/B testing and quantitative analysis to validate hypotheses and guide iteration., • AI curiosity and fluency with tools like Cursor, Claude, or ChatGPT is a plus., • Collaborative mindset with a passion for solving problems and building great products., • Prior work in a two-sided marketplace, ticketing, or high-transaction-volume e-commerce product is preferred. What We Offer: • Flexible PTO, • Competitive salary & equity package, • Monthly Gametime credits for any event ($1,200/yr), • Medical, dental, & vision insurance, • Life insurance and disability benefits, • Diverse Family-forming benefits through Carrot Fertility, • 401k, HSA, pre-tax savings programs, • Company off-sites and meet-ups, • Wellness programs, • Tenure recognition At Gametime pay ranges are subject to change and assigned to a job based on specific market median of similar jobs according to 3rd party salary benchmark surveys. Individual pay within that range can vary for several reasons including skills/capabilities, experience, and available budget. United States - Pay Range $170,925—$240,000 USD Gametime is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

Job Description We are seeking a Robot Teleoperations Team Lead to supervise a team responsible for real-time remote control and monitoring of robotic systems. This role combines frontline operational leadership with technical oversight to ensure high system uptime, task accuracy, latency management, and safe execution of robot-assisted workflows. The ideal candidate has experience leading technical operations teams in high-availability environments and is comfortable working at the intersection of robotics, live systems monitoring, and human-in-the-loop control. Key Responsibilities • Oversee real-time teleoperation of robotic platforms via remote consoles, controller interfaces, and multi-monitor systems., • Ensure consistent adherence to operational thresholds for uptime, latency response, precision control, and task completion rates., • Monitor live telemetry feeds, camera streams, and system alerts to proactively identify and resolve anomalies., • Act as escalation lead for hardware, software, connectivity, or control-system issues., • Supervise and mentor teleoperators in best practices for precision control, situational awareness, and safety compliance., • Maintain detailed operational logs and audit-ready documentation., • Collaborate with engineering and product teams to improve teleoperation interfaces, alerting systems, and workflow efficiency., • Support integration of new robotic platforms, firmware updates, and teleoperation software releases. Required Qualifications • 3+ years of experience in technical operations, robotics, teleoperation, or real-time systems management., • 1+ year in a supervisory or team lead capacity. Experience working with: • Remote control interfaces or joystick/gamepad systems, • Multi-camera video feeds and live monitoring tools, • Incident management or ticketing systems, • Strong understanding of real-time system constraints (latency, bandwidth, reliability)., • Demonstrated ability to lead in high-availability (24/7 or shift-based) environments.

Job Description Company: Lawrence Berkeley National Laboratory (Through Bay Systems Consulting Inc.) 1 year full-time Contract. Extension is based on company budget and performance National Energy Research Scientific Computing Center (NERSC) - Site Reliability Engineer. As a Site Reliability Engineer in the Operations Technology Group, you will be a member of a 24x7 team that helps ensure NERSC is accessible, reliable, and secure for our scientific users. This position leverages advanced data collection and monitoring systems to proactively manage the health of our environment. DUTIES & RESPONSIBILITIES • Onsite 5-day weekly schedule consisting of Owl (midnight–8 am) shifts to monitor the NERSC HPC Facility., • Review and respond to alerts from computer systems, storage, network, and other data, • center/facility-related systems by triaging or calling the appropriate on-call staff., • Create appropriate solutions to improve processes, prevent issue recurrence, and automate, • responses to all routine service conditions., • Identify issues and propose solutions that will improve monitoring capabilities or provide better, • automation for triage., • Possess expertise in ServiceNow and its usage to develop and implement customized service, • management solutions., • Respond to alerts from multiple systems to ensure that data collection continues 24/7, providing, • real-time information for diagnoses., • Develop and maintain tools within the monitoring pipeline in collaboration with the Operations, • Team., • Create new software to provide alerts and notifications from HPC system APIs into the, • monitoring pipeline., • Builds and maintains application/tool configurations to ensure software runs reliably as data and, • user demands grow., • Collaborate with other groups at NERSC to ensure that communication and workflows are clearly, • understood., • Work closely with other NERSC groups to coordinate center-wide maintenance activities and, • manage diagnostic and notification software during maintenance periods., • Perform regular physical and logical walkthroughs of the data center floor to monitor, • environmental health, power distribution units, and cooling infrastructure to ensure peak, • operational efficiency., • Provide accurate information in the trouble ticketing system for outages, maintenance updates,, • and other incidents so that workflows and protocols can be appropriately tracked by others., • Work on and resolve problems of diverse scope where data analysis requires the evaluation of, • identifiable factors., • Demonstrate good judgment in selecting methods and techniques for obtaining solutions., • Work on and resolve complex issues where the analysis of situations or data requires an in-depth, • evaluation of variable factors. REQUIREMENTS • Experience in or willingness to work within a 24/7 onsite team environment to support, • large-scale data centers or critical installations., • Experience on Linux shell and working in a command-line (e.g. SSH) environment., • Experience with developing tools using various programming languages such as C, C++, Perl,, • Java, or Python or a scripting language with knowledge of standard software development, • practices., • Motivated, self-starter who can learn technologies that improve data center management in, • areas like Kubernetes, Prometheus/VictoriaMetrics, Alertmanager, building management, • software, evaporative, • cooling, and power utilization., • Experience with network security: configuring/maintaining ACLs, knowledge of firewalls, • Experience collaborating across technical teams to resolve operational bottlenecks and ensure, • system reliability and alignment with service-level objectives., • Good to Have : Practical experience in developing and deploying Agentic AI or autonomous, • automation tools to streamline technical tasks., • Experience with ServiceNow implementation is a plus, • Familiarity with ITSM best practices and an understanding of how to align service lifecycles with, • business goals is preferred. SKILLS • Strong hands-on knowledge of the Linux shell and working in a command-line (e.g. SSH), • environment., • Strong hands-on knowledge on various programming languages such as C, C++, Perl, Java, or Python, • or a scripting language with knowledge of standard software development practices., • Knowledge of and ability to work on large data communications networks/ Network Protocols and IT, • infrastructure supporting highly available systems and applications., • Strong communication skills and ability to work effectively across multiple technical teams., • Ability to build, and deploy Agentic AI solutions that utilize autonomous agents to, • automate decision-making, optimize complex workflows, and enhance proactive system monitoring.

Job Description The National Energy Research Scientific Computing Center (NERSC) is inviting applications for the position of Site Reliability Engineer. NERSC’s mission is to accelerate scientific discovery through high performance computing and data analysis for the DOE Office of Science programs. NERSC provides critical HPC and data systems and support for NERSC’s 11,000 plus users researching energy, physics, materials science, and chemistry and other DOE mission areas. As a Site Reliability Engineer in the Operations Technology Group, you will be a member of a 24x7 team that helps ensure NERSC is accessible, reliable, and secure for our scientific users. This position leverages advanced data collection and monitoring systems to proactively manage the health of our environment. Ultimately, your work ensures that NERSC’s computational power remains an uninterrupted catalyst supporting fundamental scientific research related to energy. ESSENTIAL DUTIES & RESPONSIBILITIES Describe the duties/functions essential to performing the job. • Works an onsite 5-day weekly schedule consisting of Owl (midnight–8 am) shifts to monitor the NERSC HPC Facility., • Review and respond to alerts from computer systems, storage, network, and other data center/facility-related systems by triaging or calling the appropriate on-call staff., • Create appropriate solutions to improve processes, prevent issue recurrence, and automate responses to all routine service conditions., • Identify issues and propose solutions that will improve monitoring capabilities or provide better automation for triage., • Possess expertise in ServiceNow and its usage to develop and implement customized service management solutions., • Respond to alerts from multiple systems to ensure that data collection continues 24/7, providing real-time information for diagnoses., • Develop and maintain tools within the monitoring pipeline in collaboration with the Operations Team., • Create new software to provide alerts and notifications from HPC system APIs into the monitoring pipeline., • Builds and maintains application/tool configurations to ensure software runs reliably as data and user demands grow., • Collaborate with other groups at NERSC to ensure that communication and workflows are clearly understood., • Work closely with other NERSC groups to coordinate center-wide maintenance activities and manage diagnostic and notification software during maintenance periods., • Perform regular physical and logical walkthroughs of the data center floor to monitor environmental health, power distribution units, and cooling infrastructure to ensure peak operational efficiency., • Provide accurate information in the trouble ticketing system for outages, maintenance updates, and other incidents so that workflows and protocols can be appropriately tracked by others., • Work on and resolve problems of diverse scope where data analysis requires the evaluation of identifiable factors., • Demonstrate good judgment in selecting methods and techniques for obtaining solutions., • Work on and resolve complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. POSITION REQUIREMENTS • Experience in or willingness to work within a 24/7 onsite team environment to support large-scale data centers or critical installations., • Experience on Linux shell and working in a command-line (e.g. SSH) environment., • Experience with developing tools using various programming languages such as C, C++, Perl, Java, or Python or a scripting language with knowledge of standard software development practices., • Motivated, self-starter who can learn technologies that improve data center management in areas like Kubernetes, Prometheus/VictoriaMetrics, Alertmanager, building management software, evaporative cooling, and power utilization. • Experience with network security: configuring/maintaining ACLs, knowledge of firewalls, • Experience collaborating across technical teams to resolve operational bottlenecks and ensure system reliability and alignment with service-level objectives., • Good to Have : Practical experience in developing and deploying Agentic AI or autonomous automation tools to streamline technical tasks., • Experience with ServiceNow implementation is a plus, • Familiarity with ITSM best practices and an understanding of how to align service lifecycles with business goals is preferred. Knowledge, Skills & Abilities • Strong hands-on knowledge of the Linux shell and working in a command-line (e.g. SSH) environment., • Strong hands-on knowledge on various programming languages such as C, C++, Perl, Java, or Python or a scripting language with knowledge of standard software development practices., • Knowledge of and ability to work on large data communications networks/ Network Protocols and IT infrastructure supporting highly available systems and applications., • Strong communication skills and ability to work effectively across multiple technical teams., • Good to Have : Ability to build, and deploy Agentic AI solutions that utilize autonomous agents to automate decision-making, optimize complex workflows, and enhance proactive system monitoring.

Job Description Lieff Cabraser Heimann & Bernstein, LLP, a national leader in plaintiffs' class action and multi-plaintiff litigation, has an immediate opening onsite in San Francisco for a highly motivated and proactive Information Technology Systems Administrator. SUMMARY Reporting to the Information Technology Manager and the Sr. Systems Administrator, the Systems Administrator is responsible for the effective monitoring and operation of information technology (IT) infrastructure and services across the firm. The Systems Administrator serves as next level escalation for technical issues involving user support. They monitor and evaluate approaches to deliver IT services; test the functionality of systems, applications, and data. ESSENTIAL DUTIES AND RESPONSIBILITIES includes but not limited to the following. Other duties as assigned. • First level of response per guidelines and response and resolution timelines, including after-hours for any, • Connectivity issues including server, LAN, WAN, or Internet, • Server room issues, such as power or A/C, • Server OS or application issues, • Physical or virtual hardware infrastructure issues, • Response and resolution to any infrastructure or system alerts, • Escalation support during and after business hours per guidelines and response and resolution timelines, • Utilize firm’s Help Desk ticketing software to maintain and track user issues from escalation through problem resolution per implemented guidelines and response and resolution timelines, • production applications issues beyond the scope of Helpdesk, • user hardware or software issues beyond the scope of Helpdesk, • advanced non-standard software installation beyond the scope of Helpdesk, • Creation, deletion, and maintenance of all user accounts, including IP phones and unified messaging, • Maintain and proactively monitor Firm production environment, • Windows Active Directory and related services, • Exchange and related services – Mail flow, filtering, archiving etc., • Citrix XenDesktop infrastructure and related services, • VMWare servers and services, • Application servers and related services, • Daily backups including cloud archiving, • Server hardware and software to include updates to software or firmware, • Desktop image creation and maintenance, • Desktop scripting, GPO, policy, and application package deployment, • UPS and CRAC monitoring, • Maintain server room and data closets, • debris, • cable control, • racking and labeling of equipment, • Maintain work area in a neat and professional manner, • Technology implementation per the direction of the Information Technology Manager KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: REQUIRED EXPERIENCE To perform this job successfully, the ideal candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE · 3+ years of experience in providing direct support for a Windows based environment in a Help Desk or higher position · 1+ years of recent experience in a law firm · Demonstrated understanding of Windows and Mac OS, including related hardware · Demonstrated proficiency in supporting Microsoft Office 365 · Direct support of HP, Lexmark, and Canon peripherals · Direct support of Poly desk and conference phones · Direct support of Poly videoconferencing · Direct support of Zoom and Microsoft Teams videoconferencing · Ability to communicate in person, by telephone, or through email; in a pleasant and effective manner with attorneys, staff, or peers · Exceptional customer service, troubleshooting, problem solving, and follow-up skills. · Excellent interpersonal skills; must be a team player. · Ability to handle stressful situations in a calm, composed manner. · Ability to quickly assess, assimilate, and adapt to a given situation · A strong attention to detail and quality control · Demonstrated ability to quickly learn and support new technologies · Demonstrated ability to create and update task related documentation · Ability to work independently, with minimum supervision · Must be able to repetitively lift a minimum of 20 pounds · Punctuality and flexibility for both scheduled and unscheduled work hours The following skills sets are highly desirable but not required: · Training experience, either one-on-one or classroom · Experience with Citrix XenDesktop · Basic understanding of Cisco networked environments (both LAN and WAN). PHYSICAL DEMANDS • Must be able to repetitively lift a minimum of 20 pounds · Must be able to repetitively bend legs to store or retrieve equipment in lower shelves or drawers · Must be able to repetitively reach to a maximum of 15 inches to store or retrieve equipment in upper shelves or drawers · Can operate/type on personal computer for up to 6 hours per day • Can operate standard office equipment such as photocopiers, scanners, personal computer, and telephones. SHIFT/WEEKLY SCHEDULE Shift hours are from 9:00 am to 5:00 pm or 8:00am to 4:00pm, Monday through Friday. Position is onsite full-time (five days per week). (If after six months the candidate has demonstrated sufficient ability to work independently and it is possible logistically and securely to work a hybrid schedule, the position may include the option of working remotely two days per week) Must be willing to assume additional work hours during busy periods. Lieff, Cabraser, Heimann & Bernstein, LLP offers a competitive salary and benefits package and an opportunity to thrive in a dynamic firm environment. Salary range of $100,000 - $125,000. Resumes to: Human Resources Director, Lieff Cabraser Heimann & Bernstein, LLP, 275 Battery St., 29th Fl., SF, CA 94111. The pay range above represents LCHB’s good faith minimum and maximum range for this role at the time of posting. Actual compensation offered will be dependent on a variety of factors, including, but not limited to, the candidate's experience, qualifications, and location. We consider qualified applicants with criminal histories, consistent with the California Fair Chance Act and applicable local ordinances. LCHB is an Equal Employment Opportunity Employer. For more information on our firm, visit us at www.lieffcabraser.com

Job Description Every day, we work together for what matters – bold, swift, and equitable climate action. ABOUT THE ROLE At 3Degrees, we help organizations large and small take action toward a decarbonized, prosperous future. The Environmental Markets (EM), Trade Operations team oversees all commodity supplies coming in and out of 3Degrees, and manages all operations behind the market transactions. The Trade Operations Analyst is an integral team member who will focus primarily on the delivery and retirement of supply for our commercial clients and utility partnerships. This is a full-time, exempt role reporting to our Trade Operations Manager, EM. We value camaraderie, team collaboration, and the benefits of in-person connection, while offering flexibility. For this role, we prefer candidates to join us in a voluntary, flexible hybrid work style in our San Francisco office. For exceptional remote candidates, we strongly prefer those located in states where we are currently eligible to hire: CA, OR, NY, WA, ME, TX, CO, MI, FL, MA, MN, VA, DC, GA, UT, and IL. While we prioritize candidates in, or open to relocating to, these states, we may consider outstanding remote candidates from other US states. Please note that hiring in a new state would involve evaluating the implications of establishing a new hiring presence there. Additionally, 3Degrees does not provide relocation assistance for this position. Please Note: 3Degrees does not provide sponsorship or work authorization assistance; therefore, pre-existing right-to-work status is a prerequisite to be considered for this position. WHAT YOU’LL DO You’ll be part of the solution to drive positive environmental impact through meticulous accuracy and high attention to detail in the delivery and supply of our environmental commodity business activity. You’ll play a key role in streamlining our operational workflows, bringing a fresh set of eyes to automate processes and help our team scale. Your contributions will empower our team to achieve greater efficiency and maintain high-quality outputs even during periods of heavy volume. Responsibilities include the following: • Accurately execute deliveries and supply retirements for key counterparties, commercial clients, and utility partnerships while maintaining a calm, focused approach under high-volume pressure, • Manage project and delivery information within internal databases (Artemis) and third-party tracking registries, • Act as a primary point of contact for counterparties regarding trading and contractual obligations, ensuring clear, highly professional written communication, • Drive process innovation by collaborating with teammates, product managers, and engineering teams to build new operational tools and automate manual workflows, • Demonstrate system agility by actively managing current database platforms and playing a key role in the transition to our new Energy Trading and Risk Management (ETRM) platform, • Support internal clients and external commercial counterparties (such as tech and corporate clients) with transactional and delivery details, • Collaborate cross-functionally with Sales, Accounting, Contracts, and Trading teams to ensure seamless workflow execution, • Proactively compare datasets to troubleshoot discrepancies, isolate errors, and ensure total data integrity, • Explore and implement innovative tooling—including agentic AI workflows—to improve team efficiency and eliminate operational friction, • Other responsibilities as assigned Requirements ABOUT YOU You are a dynamic, exceptionally detail-oriented individual who thrives when working with a fast-paced, high-volume team. You have a passion for renewable energy and want to be surrounded by experts in the field. Successfully recording, managing, and automating large amounts of complicated information gives you a feeling of satisfaction. Your aptitude for high-functioning business operations is complemented by your professional communication skills and a knack for remaining unfazed under pressure. We believe the following skills and previous experience will give you the best opportunity for success in this role: • Operational Mindset: 2–3 years of experience in business operations, workflow execution, or process-oriented roles. (Note: Prior commodities trading floor experience is not required; diverse operational backgrounds are highly encouraged), • Uncompromising Attention to Detail: Proven ability to hold yourself to a high standard using checklists, formulas, double-checks, or technical tools to prevent errors in high-stakes workflows, • Critical Thinking & Problem Solving: Demonstrated ability to evaluate a problem, navigate incomplete information, and develop solutions independently without waiting for step-by-step instructions, • Data Reconciliations & Troubleshooting: Proven experience comparing and reconciling two or more distinct data sets to identify discrepancies and resolve errors, • Process Improvement & Innovation: A track record of challenging the status quo, optimizing manual tasks, and looking for creative solutions to help a team scale, • Modern Tool & Spreadsheet Proficiency: Advanced Google Sheets/Excel skills (VLOOKUPs/Index Match, formulas, data manipulation). Familiarity with JIRA or similar ticketing systems is a plus, • Practical AI Application: Experience using AI tools or agents as a sounding board, editor, or automation mechanism to innovate processes and double-check work, • Coachability & Vulnerability: Comfort showing vulnerability regarding errors, taking accountability, and actively learning from feedback in a fast-moving setting, • Professional Communication: Excellent written communication skills, capable of representing 3Degrees professionally with high-profile corporate clients, • Nice-to-Haves: Basic SQL familiarity, experience working alongside software developers or product managers to scope out tools, or familiarity with Environmental Attribute Certificates (EACs) HOW WE DEFINE SUCCESS In this role, you will work alongside the other members of the trade operations team and the larger Environmental Markets team to achieve the group goal of remaining a fast, efficient, accurate, risk-reduced, and responsive operations team. Success factors specific to this role include: Within 30 days, • Develop practical working knowledge of key tools including Artemis, JIRA ticketing, and commodity registries., • Demonstrate a solid understanding of retail and wholesale delivery processes, accurately managing transactional info in internal systems., • Establish relationships across the Environmental Markets team and key internal partners Within 90 days, • Operate with ~60% independence across daily delivery tasks and database management, • Demonstrate system agility by managing current processes in Artemis while onboarding onto our new ETRM platform, • Engage cross-functionally with Trading, Accounting, Contracts, and Sales to resolve workflow inquiries or data discrepancies Within 180 days, • Reach ~90% independence across core operational workflows., • Propose and implement at least one concrete process improvement or automation project (or risk-reduction safety net) based on fresh operational insights., • Maintain high data accuracy, clear counterpart communication, and confident troubleshooting skills under tight timelines Within 1 year, • Serve as a primary subject matter expert for utility partnerships and commercial deliveries, • Partner with technology and product teams to trial new features, optimize software workflows, and explore agentic AI solutions, • Continuously refine daily processes to eliminate manual effort and scale team productivity Benefits COMPENSATION & BENEFITS • Compensation: The minimum and maximum salary for this position is $71,000-$82,000 in the US. The level of pay within the range will depend on a variety of job-related factors that may include location, role requirements, relevant prior experience and/or education, or particular skills and expertise, • Benefits: this position is eligible for a benefits package that includes medical, dental, vision, 401k, flexible paid time off, and more. Additional information regarding the benefits available for this position can be found by clicking here • Supplemental Pay: this position may be eligible for discretionary bonus programs including the company’s profit-sharing program and an annual performance bonus based on personal, department, and company goals This compensation and benefits information is based on 3Degrees’ good faith estimate as of the date of publication and may be modified in the future. OUR COMMITMENT TO DIVERSITY, INCLUSION AND EQUITY 3Degrees is an equal opportunity employer. We are committed to creating an inclusive environment where different perspectives contribute to better solutions. 3Degrees welcomes people regardless of race, color, religion, national origin, gender, gender identity or gender expression, age, sex, pregnancy, marital status, ancestry, disability, military or veteran status, sexual orientation, genetic information, or any other category protected by law. #LI-Hybrid #LI-GK1

Job Responsibilities: • Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact -- including information and resolution achieved -- is logged in the appropriate ticketing system., • E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system., • Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned., • Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices, • Focus on quality and customer satisfaction, • Clear and thorough documentation of customer interactions required, • Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events, • Willing to fiercely advocate on behalf of and represent the Voice of the Customer, • Research and prepare detailed escalations to second level support, • Review, manage and follow up on open issues as needed, • Project work that includes long and short-term initiatives What can Aureon offer you? • Opportunities for professional growth, development, and advancement within the organization, • 100% remote working employment model, • Shift differential pay applied to evening and weekend shifts, • Comprehensive training on hardware and software applications for qualified applicants, • Knowledge and experience relating to basic computer applications, • Competitive compensation and full benefits package for full-time employees, • Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO Required Education: • High school or equivalent Required Skills: • Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner, • Excellent written and oral communication skills, including strong listening skills, • Intermediate to advanced computer skills with emphasis on Internet knowledge, • 1-2 years experience troubleshooting hardware and/or software, either remotely or onsite, • Experience working in a customer Support Center, • Experience working with Mobile Communications, • Experience working with Transportation, • Accounting or accounts receivable experience is a huge plus, • Must exhibit dependability, adaptability and flexibility, • Ability to diagnose and troubleshoot issues, • Basic math skills, • Creative thinking and reasoning ability WORKING CONDITIONS AND PHYSICAL REQUIREMENTS: • Primarily indoor work primarily in office environment, • Frequent utilization of manual dexterity and visualizing of computer screen, • No unusual physical requirements Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Job Description Are you a responsible, customer-oriented individual seeking a unique opportunity to live on-site and make a difference in a residential community? We have an exciting position available for a Part-Time Resident Manager at a San Francisco property. As a Resident Manager, you will act as the primary point of contact for residents, ensuring their safety, satisfaction, and comfort. This role requires living on-site in a unit provided by the owner and entails providing exceptional customer service to the tenants in the building and helping with basic handyman-type projects/repairs. Additionally, the Resident Manager will be on-call for emergencies and accessible via phone at all times. Responsibilities: • Serve as the primary tenant liaison between residents and the property management office, fostering positive tenant relationships., • Maintain the safety, security, cleanliness, and overall appeal of the property, ensuring it is an attractive and safe place to live., • Receive and address maintenance requests from residents. Coordinate repairs with vendors., • Track annual certifications and ensure compliance with regulatory requirements., • Provide exceptional customer service, promptly addressing inquiries and concerns from residents., • Monitor and address lease violations or non-compliance issues, collaborating with the Property Manager as needed., • Be available on-call for emergencies and accessible via phone at all times., • Maintain organized records of resident communication, work orders, and vendor interactions. Qualifications: • Ability to live on-site at the property in a unit provided by the owner., • Excellent customer service skills with a friendly and approachable demeanor., • Strong organizational skills and ability to manage multiple tasks effectively., • Proficiency in property management software, ticketing systems, and other relevant tools., • Strong attention to detail and accuracy in record-keeping., • Familiarity with maintenance tasks and the ability to diagnose minor repair requests is desirable., • Excellent communication and interpersonal skills, both written and verbal., • Ability to handle emergency situations calmly and efficiently., • Availability to be on-call for emergencies and accessible via phone at all times., • Prior experience in a customer service or property management role is advantageous., • Familiarity with compliance regulations and processes is a plus. Join our team as a Part-Time Resident Manager and play a vital role in creating a welcoming and secure living environment for our residents. You will have the opportunity to live on-site, build relationships with residents, and contribute to the overall satisfaction of the community. Apply today to embark on this exciting opportunity and be an integral part of our property management team!

Job Description About us UGLYCASH is both a statement and our way to deliver the difference against everything that is wrong with the traditional — the dishonesty protected by the fine print — the cold and distant financial institutions that easily discriminate based on where you are, who you are, or how much money you have. We want to do things differently; to change the lack of honesty and fine print for candid transparency and brutal honesty, to change the discrimination for global financial inclusion, to change the cold and distant financial institutions situated at the top of buildings, for a human connection with the people that we serve. To make it possible, we have built things differently — to offer different services we couldn’t be them, so we wanted to make it clear through our services, that we are not who they are; we needed our name to be a statement to differentiate ourselves, as we come to do things differently. We don’t build trust because of our name. We build trust because of our authenticity, honesty, and human connection. Our name helps us achieve that. But why? Why do this? We’re driven by a deeper human mission — we believe access to stable currency is a human right, and the disparity in access to financial services fuels the inequality gap and mass migration. It is for this reason — for THE PEOPLE — that we exist and why we must win to serve everyone. Check us out on: ???? Instagram ???? TikTok ???? Recent overview from Gabo on X (CEO) What you’ll be doing: • Working full-time in San Francisco (relocation support provided), • Manage and grow UGLYCASH's X community, • Create, curate and produce community content (live streams, online resources, social posts), • Scale community support and moderation infrastructure (CRM, support ticketing systems), • Coordinate and run in-person community events and meetups, • Collect and synthesize community feedback to influence product development, • Serve as a public ambassador and figurehead for UGLYCASH Requirements What we look for in you: • Located in the United States and willing to move to San Francisco after hire (relocation support provided), • 3+ years of relevant experience in technology and crypto, • Experience leading and growing a community, • Experience scaling and operationalizing customer success systems, • Operational experience in a crypto startup/project, • Experience managing and growing a team, • Very active on social media with an existing following, • Deep connectivity in / understanding of the crypto ecosystem, • Great communicator, comfortable talking in public and hosting live events, • Exceptional detail-oriented operational, project management and organizational skills, • A relentless, growth-oriented self-starter Benefits • Compensation: We offer a competitive compensation plan that includes cash & the potential for a token grant, • Healthcare coverage: Comprehensive medical, dental, and vision insurance plans, • Nomadic/remote work opportunities: Enjoy the flexibility of working remotely for 2 months a year, • Paid time off: Our policy includes 3 weeks of vacation, sick days, company holidays, and bonus anniversary days, • Parental & Bereavement Leave: Paid parental leave for new parents, including maternity, paternity, and adoption leave

At Ouster, we build sensors and tools for engineers, roboticists, and researchers, so they can make the world safer and more efficient. We've transformed LIDAR from an analog device with thousands of components to an elegant digital device powered by one chip-scale laser array and one CMOS sensor. The result is a full range of high-resolution LIDAR sensors that deliver superior imaging at a dramatically lower price. Our advanced sensor hardware and vision algorithms are used in autonomous cars, drones and many other applications. If you're motivated by solving big problems, we're hiring key roles across the company and need your help! Ouster is hiring an Associate Customer Success Engineer to help our robotics customers get the most out of our lidar sensors. This is a great entry point into technical customer support: you'll help customers get up and running, learn to troubleshoot hardware, firmware, networking, and software issues under the guidance of senior team members, track trending issues, and process returns. You'll build deep technical fluency with our products while developing the skills to grow into a more senior Customer Success Engineer role. All work is performed in compliance with policy guidelines and within timeframes defined in the team's SLAs and/or project requirements. • Customer Integration & Onboarding:, • Support post-sale technical onboarding, helping customers with sensor integration, network configuration, and software (SDK/API) setup, with guidance from senior engineers on more complex setups., • Help validate customer system architecture and sensor configurations against standard reference setups., • Technical Triage & Resolution:, • Field and triage inbound technical support requests, distinguishing between common hardware, firmware, networking, and software issues, escalating novel or complex cases to senior engineers., • Review sensor diagnostic logs and basic network captures (e.g., Wireshark) to help identify the likely source of an issue., • Diagnostics & Troubleshooting:, • Use command-line interfaces (CLI) and diagnostic software to work through known troubleshooting paths for sensor connectivity and data streaming (TCP/UDP) issues on Linux and Windows., • Help replicate customer environments and issues in the lab under the direction of senior team members., • Engineering Collaboration:, • Assist in escalating unresolved issues by authoring clear bug reports in a ticketing system (e.g., Jira), including logs, reproducible steps, and initial observations., • Research documented solutions using technical documentation, schematics, and internal knowledge bases, asking for help when you hit the edge of what's documented., • Customer Guidance:, • Help customers apply documented best practices for sensor parameters (e.g., resolution, rotation rate) and basic network settings., • Knowledge Base Contributions:, • Contribute to and help maintain application notes, troubleshooting guides, and knowledge base articles as you learn the product., • Customer Communication:, • Support customers via email and, as you build confidence, live video and phone troubleshooting calls., • May participate in an on-call rotation for lower-severity support coverage as skills develop; senior engineers remain the primary escalation point for mission-critical, after-hours issues. Technical Skills • Linux Fundamentals: Working knowledge of Linux environments (Ubuntu preferred), including basic command-line use and navigating a system; willingness to build deeper system administration skills on the job., • Networking Basics: Understanding of core networking principles (TCP/IP, UDP, DNS, DHCP) and interest in learning tools like tcpdump, Wireshark, ping, and netstat; exposure to VLANs or PTP (IEEE 1588) is a plus, not required., • Scripting: Some experience with Python (coursework, personal projects, or professional) for basic scripting or log review is a plus., • Robotics Frameworks (Bonus): Any exposure to ROS/ROS2 or tools like RViz is a plus, but not expected. Professional Qualities • Problem-Solving & Curiosity: An analytical, resourceful mindset with eagerness to learn how to troubleshoot technical problems and ask good questions., • Technical Communication: Clear written and verbal communication skills, with the ability to explain technical issues to customers and teammates., • Customer Focus: A patient, positive demeanor and genuine interest in helping customers succeed, even in stressful situations., • Ownership & Proactivity: A strong sense of ownership for your assigned tickets, following up consistently and asking for help when needed., • Organization & Collaboration: Good time-management skills and the ability to prioritize a dynamic workload while collaborating within a fast-paced team. $80,000 - $100,000 a year The base pay will be dependent on your skills, work experience, location, and qualifications. This role may also be eligible for equity & benefits. We acknowledge the confidence gap at Ouster. You do not need to meet all of these requirements to be the ideal candidate for this role. At Ouster we offer a range of competitive benefits, as we believe in taking care of our employees in all aspects of their lives. Our newly renovated office, located in the Mission District of San Francisco, is a dog-friendly workplace with a kitchen stocked with snacks, fresh fruit and drinks, and a complimentary dinner catered nightly. Additional perks include 15 vacation days/10 paid holidays annually; paid parental leave; pre-tax commuter or health care/dependent care accounts; 401K match up to 4%; medical, vision and dental plans with premiums covered at 100% for the employee and 75% for dependents (Cigna or Kaiser); life insurance; and short term disability and long term disability. Ouster offers the best benefit options available because we consider the well-being of our employees a top priority. Ouster is an Equal Employment Opportunity employer that pursues and hires a diverse workforce. Ouster does not make employment decisions on the basis of race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military status, or any other basis protected by local, state, or federal laws. Ouster also strives for a healthy and safe workplace, and prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance, Ouster considers qualified applicants with arrest and conviction records for employment. If you have a disability or special need that requires accommodation, please let us know.

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another's achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves "Partners." With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit -- one handshake at a time. The Seasonal Inventory Control Associate assists the Receiving and Inventory Control Specialist (RICS) in maintaining overall store inventory control. As an expert of all inbound and outbound inventory activity and procedures, the Inventory Control Associate guarantees that the sales floor is fully stocked with merchandise to promote a positive customer experience and to support our sales goal objectives. Additionally, they support the RICS in ensuring the proper flow of merchandise to the sales floor and accuracy of inventory to support the replenishment of goods in the system, completing required documentation & system processes in a timely fashion and maintaining the stock room in a clean and organized manner. Seasonal Inventory Control Associate Duties • Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships., • Process all incoming/outbound inventory with accuracy., • Verify all merchandise deliveries are compliant and accurate to Company standards., • Ensure all merchandise is prepared for the selling floor and complies with all company ticketing and signage guidelines., • Place EAS tags on merchandise before moving it to the sales floor in accordance with Loss Prevention guidelines., • Ensure the timely and accurate input for all freight information through the appropriate systems., • Execute all RTVs, orders, transfers, re-tickets or mark downs efficiently and timely to Company policies and procedures., • Ensure a high level of productivity through attainment of units per hour (UPH) targets., • Maintain a neat and orderly stock room that is compliant with all Company/State guidelines., • Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices., • Perform any other duties that may be assigned by management., • Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, teammates, corporate partners and vendors. Qualifications • Strong communication, customer service, time management and organizational skills., • Availability to work a variety of shifts to meet business needs including nights, weekends and holidays., • Flexibility with scheduling and willing to work extended hours when necessary. Competencies • Customer Centric/Sales Driven -- Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers' expectations. Continually searches for ways to improve customer service., • Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally., • Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information. Partner Benefits & Additional Compensation Opportunities • Competitive hourly rate* ($16.90-$20.00) plus selling incentives (SPIFFS) and monthly store sales bonus opportunity., • Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands., • Paid Time Off plan for year-round Boot Barn Partners., • Medical, Dental, Vision and Life Insurance., • 401(k) plan with generous company matching., • Flexible schedules and work/life balance., • Opportunities for growth at every level -- we are opening 50+ new stores each year. *Compensation varies based on geography, skills, experience, and tenure **For eligible Boot Barn Partners Physical Demands & Work Environment In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job. • Standing, walking and squatting more than fifty percent of the work shift., • Required to lift, move and carry up to 40 pounds., • Ability to read, count and write to accurately complete all documentation and reports., • Must be able to see, hear and speak in order to communicate with partners and customers., • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus., • Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms. Boot Barn hires Seasonal Partners on a temporary basis based on business necessity. Seasonal employment begins upon a Partner's date of hire and will end on the date indicated by management; continued employment is not guaranteed. Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject. Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and partners without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

We are seeking a proactive and client-focused Client Support Specialist to provide professional assistance, resolve client concerns, and ensure a positive experience throughout the client relationship. The ideal candidate is an excellent communicator who can understand client needs, manage requests efficiently, and build strong professional relationships. • Respond to client inquiries through email, phone, chat, and other communication channels., • Provide accurate and timely information based on client needs and company procedures., • Assist clients with questions, requests, account-related issues, and service concerns., • Troubleshoot problems and provide effective solutions in a professional manner., • Follow up with clients to ensure their requests have been properly resolved., • Escalate complex or sensitive issues to the appropriate internal team., • Maintain accurate records of client interactions, requests, and resolutions., • Monitor open requests and ensure timely follow-up and resolution., • Identify recurring client concerns and communicate feedback to internal teams., • Collaborate with different departments to resolve client issues efficiently., • Maintain a professional, responsive, and client-focused approach in all interactions., • Follow company policies, procedures, and service standards., • Excellent verbal and written communication skills., • Strong client service and relationship-building skills., • Strong problem-solving and critical-thinking abilities., • Excellent active listening and interpersonal skills., • Strong attention to detail and organizational skills., • Ability to manage multiple requests and priorities., • Ability to remain calm and professional when handling challenging situations., • Comfortable using CRM systems, ticketing platforms, email, chat, and other digital tools., • Strong follow-up and time-management skills., • Ability to learn new systems and processes quickly., • Previous experience in client support, customer service, customer support, account management, or a similar role., • Strong communication and interpersonal skills., • Ability to work independently and collaborate effectively with internal teams., • Ability to manage multiple client requests while maintaining service quality., • Strong organizational and time-management skills., • Reliable internet connection and a suitable setup for remote work., • Professional, proactive, and client-oriented attitude., • English proficiency is required if the position involves supporting English-speaking clients. By applying to this position, we'll create your Simera Professional Key (SPK) a unique key that helps you connect with employers, stand out, and secure the right match.

At Orange Logic, we’ve been solving complex content challenges for over two decades—driven by innovation, curiosity, and a passion for impact, our intelligent Digital Asset Management (DAM) system, Orange Logic Platform, empowers organizations across industries to manage, access, and leverage their digital assets more effectively. We’re not just building powerful software—we’re building a team of bold thinkers, collaborators, and problem-solvers who care deeply about delivering real value. The Delivery Operations Coordinator is responsible for managing the operational execution of the planned work system across IT and infrastructure initiatives. This role owns the intake, coordination, and flow of work through the planned work queue, ensuring that priorities are clearly defined, work is properly sequenced, and progress remains visible to stakeholders. Your Role at Orange Logic: • Own the execution and continuous improvement of the planned work system, ensuring consistency, transparency, and efficiency in how work is managed., • Facilitate dispatch meetings and coordinate follow-up ceremonies with subject matter experts to align on priorities, scope, and sequencing., • Serve as the primary liaison for all tickets moving through the planned work queue, ensuring clear ownership, status tracking, and timely progression., • Manage intake of planned work, ensuring requests are properly documented, prioritized, and aligned with organizational objectives., • Maintain visibility into work status, dependencies, and blockers, proactively escalating issues that impact flow or delivery timelines., • Coordinate cross-functional communication between IT, Engineering, Infrastructure, and other stakeholders to ensure smooth handoffs and alignment., • Track and report on operational metrics such as queue health, throughput, aging work, and completion rates., • Enforce adherence to established processes while identifying opportunities to improve workflows, tooling, and coordination practices., • Ensure all work items meet defined readiness criteria before entering execution and are properly closed upon completion., • Promote clarity, accountability, and consistency in how planned work is managed across teams. Ideal Qualifications: • B.S. degree in Information Technology, Business, Project Management, or a related field (or equivalent practical experience)., • 3–6 years of experience in delivery coordination, operations, project coordination, or a similar role., • Strong understanding of workflow management, ticketing systems, and delivery processes (Agile, Kanban, or similar)., • Experience facilitating meetings and coordinating cross-functional teams., • Ability to manage multiple workstreams while maintaining attention to detail and process integrity., • Strong organizational, communication, and stakeholder management skills., • Experience tracking and reporting on operational metrics such as throughput, backlog health, and work completion., • Ability to identify process inefficiencies and drive continuous improvement. Perks of joining the team: • Competitive compensation, • Medical, Dental, & Vision Insurance, • Life & Disability Insurance, • 401(k) & Roth with 4% employer match (fully vested), • 20 Days PTO, • 8 Weeks Parental Leave, • 8 Company Holidays, • Remote Work Environment Compensation: The target compensation for this position is $60,000 - 70,000 in most remote locations. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. How to get started: If you're excited by meaningful challenges and deliver impactful projects, we encourage you to apply! Note: Orange Logic only communicates with candidates through official @orangelogic.com email addresses or via LinkedIn from a verified Orange Logic Talent Acquisition employee listed under “Meet the Hiring Team.” We do not conduct interviews via text message or request payment for equipment purchases at any stage of the hiring process. By submitting this application, I certify that all information provided herein is true, accurate, and complete to the best of my knowledge. I understand that any false or misleading information may result in disqualification from consideration or, if discovered after acceptance, may lead to immediate dismissal. Orange Logic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. We respect your privacy. Learn more about how we handle applicant data in our Global Career Privacy Notice.

Service Desk Administrator Position Summary The Service Desk Administrator provides advanced technical support for end-user issues while serving as a senior escalation point for the Service Desk team. This role delivers remote support, resolves complex technical issues, provides guidance to junior team members, and helps improve operational efficiency by minimizing unnecessary escalations. The ideal candidate has strong troubleshooting skills, broad infrastructure knowledge, and experience working in a fast-paced IT support environment. Key Responsibilities • Provide advanced remote technical support for end users and resolve complex technical issues., • Serve as an escalation resource for Service Desk analysts and assist with advanced troubleshooting., • Troubleshoot and resolve incidents affecting multiple users in a timely manner., • Classify, prioritize, and manage escalated incidents, service requests, and problems., • Coordinate with internal technical teams to escalate issues when necessary., • Assist with implementing and managing complex change requests., • Maintain accurate documentation, service records, and technical procedures., • Create and update knowledge base articles and standard operating procedures., • Follow established IT service management processes and best practices., • Stay current with emerging technologies through ongoing training and professional development. Required Qualifications • Minimum of 6 years of professional IT service management (ITSM) or technical support experience., • Experience working in a Managed Services (MSP) environment preferred., • High school diploma or GED required; Associate degree or higher preferred., • At least two industry certifications from vendors such as Microsoft, CompTIA, or Apple., • Advanced technical expertise in one or more infrastructure disciplines. Technical Skills • Windows operating systems, hardware, and software support, • Microsoft 365 / Office 365 administration, • Google Workspace administration, • Active Directory and Group Policy, • Azure and AWS cloud platforms, • Windows Server administration, • SQL Server and Remote Desktop Services (RDS), • Networking fundamentals including TCP/IP, DNS, DHCP, switching, and firewalls, • Voice and telephony systems, • IT service management and ticketing systems Preferred Skills • Strong troubleshooting and root cause analysis abilities., • Excellent written and verbal communication skills., • Strong documentation and organizational skills., • Ability to prioritize work and manage multiple tasks in a fast-paced environment., • Collaborative team player with a customer-focused mindset., • High attention to detail and commitment to service excellence.

Revenue Operations & CRM Systems Specialist (SaaS) Position: Revenue Operations & CRM Systems Specialist (SaaS) Type: Contractor Compensation: $45–$90/hour Location: Remote About the Opportunity We are seeking experienced Revenue Operations & CRM Systems Specialists to support a complex SaaS systems alignment project focused on operational consistency, data accuracy, and cross-system integrity. You’ll apply hands-on expertise in CRM systems, revenue tools, operational policies, and data management to help train next-generation AI systems. No prior AI experience is required — your domain expertise is what matters. Key Responsibilities • Analyze CRM, billing, and ticketing systems to identify operational and policy misalignment., • Identify policy conflicts, outdated automations, duplicate records, permission issues, and undocumented processes., • Develop clear operational recommendations for complex or ambiguous SaaS scenarios., • Evaluate and improve data accuracy and consistency across interconnected systems., • Document reasoning, including change rationale, tradeoffs, and decisions to leave existing processes unchanged., • Assess cascading changes across multiple systems and maintain overall operational integrity., • Create detailed documentation for technical and non-technical stakeholders. Required Qualifications • 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation., • Direct experience configuring and owning CRM systems, including fields, workflows, validation rules, and permissions., • Experience with at least two additional SaaS revenue tools, such as billing, CPQ, ticketing, project tracking, or automation platforms., • Strong understanding of SaaS operations, data accuracy, reporting, and system dependencies., • Ability to evaluate policy conflicts, exceptions, and cascading system changes., • Strong operational judgment and ability to document nuanced reasoning and tradeoffs., • Professional English proficiency with excellent written and verbal communication. Preferred Qualifications • Experience in fintech, healthtech, insurtech, or complex multi-product SaaS environments., • Experience managing interconnected systems where changes can create cascading operational impacts., • Experience documenting grey areas, exceptions, renewals, and entitlement changes., • Strong ability to balance data integrity, operational stability, and business requirements. Compensation • Competitive compensation of $45–$90/hour., • Independent contractor engagement., • 30 positions available. Application Process • Submit your application and relevant experience., • Complete any required screening or evaluation., • Complete project onboarding and workflow guidelines training., • Begin project work if selected.

Key Responsibilities: • Customer Technical Support: Serve as the primary technical point of contact for our clients, delivering responsive, empathetic, and precise technical support through help desk tickets, email, and direct communication channels., • Issue Diagnosis & Escalation: Investigate and reproduce customer-reported issues, conduct thorough root-cause analysis, document comprehensive technical reports, and escalate actionable findings to the engineering team., • Customer Enablement & Knowledge Development: Create, maintain, and enhance comprehensive user documentation, including step-by-step guides, knowledge base articles, and instructional video content to maximize customer success., • Technical Development Contributions: Actively participate in software enhancements, bug resolution, internal tool development, and patch deployment using PHP, JavaScript, and PostgreSQL., • Infrastructure & System Monitoring: Support platform stability by investigating server and database performance issues, leveraging Linux administration expertise to maintain optimal system health and reliability. Required Qualifications: • Professional Software Development Experience: Minimum 3 years of professional software development experience, preferably within a SaaS environment., • Back-End Development Expertise: Demonstrated proficiency with PHP and relational databases, specifically PostgreSQL., • Front-End Development Knowledge: Working knowledge of JavaScript, jQuery, HTML5, and CSS for troubleshooting and implementing minor enhancements., • Linux Server Administration: Proficiency navigating the Linux command line interface, interpreting system logs, managing file permissions, and performing basic server troubleshooting., • Customer-Centric Communication: Exceptional written and verbal communication abilities with the capacity to translate complex technical concepts into accessible language for non-technical stakeholders., • Problem-Solving Capability: Strong analytical and troubleshooting skills with demonstrated ability to resolve issues independently and systematically. Preferred Qualifications: • Experience designing and implementing API integrations and webhook configurations., • Proficiency with screen recording and video editing tools such as Loom or Camtasia for creating user documentation., • Prior experience with ticketing and issue management systems including Zendesk, Jira Service Desk, or Freshdesk. What We Provide: • Competitive compensation package, • Flexible work arrangements, • Clear advancement opportunities across both technical support and engineering career paths, • Collaborative and supportive organizational culture

IT Technical Support Specialist Location: Phoenix, Arizona - Remote Employment Type: Full-time, salaried Salary Range: $45,000 - $55,000 / Year Travel: Occasional in-state and out-of-state travel expected Position Overview OnSite Dealer Solutions is seeking an IT Technical Support Specialist to provide remote technical support to employees, field staff, and approved external users. This position handles support requests ranging from routine user assistance to more advanced troubleshooting. The role also supports daily IT operations and the company’s proprietary SERV web-based platform. The IT Technical Support Specialist reports directly to IT leadership and must be comfortable managing assigned responsibilities independently while recognizing when an issue requires escalation. Responsibilities • Provide remote technical support using computer applications and remote-access tools., • Receive, document, prioritize, and resolve support requests through the company’s ticketing system., • Troubleshoot issues involving computers, operating systems, business applications, mobile devices, printers, and peripherals., • Perform basic network and connectivity troubleshooting involving wired and wireless connections, VPN access, authentication, and user access., • Support employee onboarding, offboarding, role changes, account provisioning, access management, and equipment deployment or recovery., • Provide user setup, configuration assistance, navigation guidance, and basic troubleshooting for SERV and other company-supported platforms., • Assist with system demonstrations, user training, onboarding sessions, and technical walkthroughs., • Create and maintain technical procedures, troubleshooting guides, and knowledge-base documentation., • Communicate clearly and professionally with employees, leadership, customers, and other supported users., • Identify issues requiring escalation and provide complete documentation of the troubleshooting already performed., • Help improve support processes, ticket workflows, documentation, and service delivery practices., • Manage multiple requests and priorities while meeting deadlines and following through on assigned responsibilities. Qualifications • One to two years of relevant IT support experience., • Experience providing remote technical support to end users., • Experience using an IT ticketing or service-management system., • Working knowledge of common IT principles, support practices, operating systems, computer hardware, applications, and basic networking., • Strong troubleshooting, organizational, and problem-solving skills., • Clear verbal and written communication skills., • Ability to document technical issues, resolutions, and procedures accurately., • Ability to manage multiple priorities in a fast-paced environment., • Ability to work independently while escalating issues appropriately., • Professional judgment and discretion when handling sensitive systems, data, and user concerns., • Associate degree in Information Technology, Computer Science, or a related field preferred but not required., • Entry-level IT certifications are preferred but not required. Remote Work and Travel This position is performed remotely. Occasional travel to dealership locations or company sites is expected to support deployments, on-site technical work, training, office visits, or other business initiatives. Travel may include in-state and out-of-state locations and will typically be scheduled in advance when feasible. The position is primarily sedentary but may require occasionally lifting or moving computer equipment and related materials weighing up to 40 pounds.

AI Forward Deployed Engineer Enduring Ventures | Remote | Contract-to-Hire | Reports to the Chief Technology Officer Individual contributor role. This is not a people-management position. COMPANY DESCRIPTION Enduring Ventures is a permanent capital holding company inspired by Berkshire Hathaway. We acquire and grow wonderful businesses in distressed, carve-out or divestiture situations. We are very hands-on investors and our preferred holding period is forever — we’re not in the business of flipping companies, we’re in the business of compounding value for the long term. Today, we own 20+ companies across software, home services, education, wellness, and more. We operate with a bias toward action, extreme ownership, and long-term alignment. We prioritize hunger, humility, and horsepower. ROLE DESCRIPTION Enduring Ventures is seeking an AI Forward Deployed Engineer to take AI out of the lab and put it to work inside our portfolio companies. Think of this role as an AI wrangler: your job is to work hands-on with AI, shape it, and deploy it into real corporate environments so that it delivers positive, measurable outcomes. Our approach is simple. We take AI as a project, encapsulate it, and embed it into a specific business problem for a specific result. Most often that result is a force multiplier for people — automating processes, eliminating bottlenecks, and letting AI be the oil in the engine so the business runs more smoothly than it does today. You will work on a wide variety of AI projects across many of our portfolio companies — including the responsibilities listed below and many others as needs emerge. That work may include building Claude skills, Claude harnesses, and custom agentic harnesses, integrating models into existing systems, and automating end-to-end workflows. You will also build within the enterprise AI platforms our companies already use, including Microsoft Copilot, Copilot Studio, Microsoft Foundry (formerly Azure AI Foundry), and Amazon Bedrock (including Bedrock AgentCore). You will be model-agnostic: fluent across Anthropic, OpenAI, and Google Gemini, and able to judge which model and approach is the right fit for each implementation. We are looking for doers, not managers. This role does not manage people. You manage AIs. You’ll spend your time scoping, building, shaping, shipping, and supporting AI solutions yourself. If you’d rather build than delegate, we want to hear from you. Reporting and engagement structure. You will report directly to the Chief Technology Officer of Enduring Ventures. The role begins as a contract engagement, with the intent to convert to a full-time employee (FTE) position embedded within a portfolio company as we identify the right long-term fit. This is a remote position. WHY THIS ROLE IS EXCITING • You’ll work hands-on with the latest frontier models from Anthropic, OpenAI, and Google — and decide which one fits each job., • You’ll deploy AI across a portfolio of 20+ companies in industries as varied as software, home services, education, and wellness, so no two projects look alike., • You’ll see your work go straight into production and change how real businesses operate day to day., • You’ll report directly to the CTO and join a lean, high-performance team of operators and investors., • You’ll have a clear path from contractor to full-time employee within a portfolio company as we find the right home for your skills., • You will prototype, ship, and scale AI-powered solutions that deliver measurable investor outcomes across a wide variety of industries. KEY RESPONSIBILITIES • Embed with portfolio company teams to understand their workflows, identify bottlenecks, and find the highest-value opportunities for AI., • Scope AI projects into well-defined deliverables with clear success metrics and positive business outcomes., • Build and deploy AI solutions end to end: prototype quickly, iterate with users, and harden solutions for production., • Design and build Claude skills, Claude harnesses, and agentic harnesses, as well as agents and workflows on other platforms., • Build and deploy agents, copilots, and automations in Microsoft Copilot, Copilot Studio, Microsoft Foundry (formerly Azure AI Foundry), and Amazon Bedrock / Bedrock AgentCore, meeting each portfolio company where its technology stack already lives., • Develop LLM-powered applications including RAG pipelines, tool-using agents, multi-step agentic workflows, and MCP/tool integrations., • Evaluate and select models across Anthropic, OpenAI, and Gemini based on accuracy, cost, latency, context needs, security, and fit for the use case., • Integrate AI into existing business systems, APIs, and data sources (CRMs, ERPs, ticketing, document stores, and more)., • Build evaluation, testing, and observability into every deployment so solutions stay accurate and reliable over time., • Automate repetitive processes to eliminate manual work and free people to focus on higher-value tasks., • Train end users, document solutions, and create reusable playbooks and components that can be redeployed across the portfolio., • Measure adoption and impact, and continuously improve deployed solutions based on real-world feedback., • Take on additional AI projects across the portfolio as priorities and opportunities evolve. QUALIFICATIONS • Hands-on, builder mindset — you prefer shipping working solutions over writing slide decks or managing others., • 2+ years of software engineering, solutions engineering, forward deployed engineering, or similar hands-on technical experience., • 1–2+ years building and deploying applications with LLMs in real-world settings., • Working fluency across major AI platforms (Anthropic Claude, OpenAI, Google Gemini), with a clear understanding of each one’s strengths, weaknesses, and trade-offs., • Experience building agents, agentic workflows, and prompt/context engineering for production use., • Hands-on experience with enterprise AI platforms such as Microsoft Copilot / Copilot Studio, Microsoft Foundry (formerly Azure AI Foundry), or Amazon Bedrock, and willingness to work across all of them., • Proficiency in Python and/or TypeScript, SQL, and working with REST APIs., • Ability to translate ambiguous business problems into concrete technical solutions., • Comfort working directly with non-technical stakeholders, from frontline staff to company leadership., • Strong verbal and written communication skills; able to explain AI capabilities and limitations in plain language., • Self-directed and comfortable juggling multiple projects across different companies in a fast-paced environment., • Undergraduate degree in Computer Science, Engineering, or a related field preferred, or equivalent practical experience. PREFERRED QUALIFICATIONS (NICE TO HAVE) • Experience building Claude skills, Claude Code / Agent SDK harnesses, or MCP servers., • Experience with the OpenAI Agents SDK / Assistants, Google Vertex AI / Gemini APIs, or similar platforms., • Experience with RAG, embeddings, and vector databases (e.g., Pinecone, pgvector, ChromaDB)., • Familiarity with agent and orchestration frameworks (e.g., LangChain, LangGraph, LlamaIndex, Pydantic AI)., • Experience with LLM evaluation, observability, and guardrails., • Familiarity with cloud infrastructure (AWS, Azure, or GCP), containers, and Linux environments., • Experience with workflow automation tools (e.g., n8n, Zapier, Power Automate) and integrating them with AI., • Prior experience in a forward deployed, consulting, or customer-facing engineering role. If this sounds like you, apply with your resume and, ideally, examples of AI solutions you have built and deployed. If we think you could be a good fit, we will reach out via email regarding next steps. COMPENSATION PACKAGE This role begins as a contract engagement. Upon conversion to full-time employment, the firm offers robust benefits including Comprehensive Medical/Rx, Dental, and Vision plans; 401(k) program with company match; and commuter benefits for parking and transit. *Industry: Venture Capital and Private Equity Principals *Employment Type: Contract-to-Hire (Contractor, with intent to convert to Full-time) *Reports To: Chief Technology Officer, Enduring Ventures

We’re hiring for a Network Engineer, Service Delivery to join a global cloud infrastructure business in a fully remote role. This is a hands-on networking position focused on helping customers implement services across a global cloud environment. You’ll be involved in customer onboarding, network deployments, troubleshooting, migrations, and cutovers, working closely with project managers, support teams, technical account managers, and customers. The environment is primarily built around Cisco networking, so we’re looking for someone with strong hands-on Cisco experience, alongside solid networking fundamentals across routing, switching, VLANs, BGP, IPsec VPNs, segmentation, firewalls, and load balancers. What You’ll Be Doing • Leading network deployment activities during customer onboarding, • Supporting customer implementations, migrations, and scheduled cutovers, • Managing and troubleshooting switches, firewalls, load balancers, IPsec VPNs, and customer network configurations, • Designing and supporting network topologies across varied customer environments, • Working with project managers and cross-functional technical teams to deliver customer projects, • Documenting work in ticketing systems and contributing to knowledge base documentation, • Supporting advanced customer issues alongside support and account teams, • Helping improve deployment processes as technologies and environments evolve What We’re Looking For • Around 5+ years of hands-on network engineering experience, • Strong experience in Cisco networking, including routing and switching, • Good working knowledge of VLANs, BGP, IPsec VPNs, network segmentation, VRFs, switching, and load balancers, • Experience with firewalls and/or virtual appliances such as Cisco ASA, Fortinet, Palo Alto, F5, Netscaler, SonicWall, Juniper, or similar, • Experience in a managed services, IaaS, cloud infrastructure, data center, or enterprise networking environment, • Comfortable working with customers, project managers, and cross-functional delivery teams, • Ability to document technical work clearly and follow structured delivery processes, • Exposure to VMware, NSX, virtualization, or automation would be a plus, • CCNP/CCIE certification is preferred, but equivalent hands-on experience will also be considered Additional Details • Hours: Preference for candidates able to work primarily Pacific Time business hours, • Schedule: Occasional scheduled after-hours work may be required for customer cutovers or migrations, • Work authorization: Candidates must be legally eligible to work in the assigned country without visa sponsorship If you’re a hands-on Network Engineer with strong Cisco experience and enjoy working on customer deployments in cloud or infrastructure environments, I’d love to hear from you.

IT Manager (Remote - Must live in Boise, ID area) We have an immediate need for an IT Manager to join an accessible, high-quality fitness services organization to join their growing team. This role is ideal for someone who thrives in a fast-paced environment and is passionate about delivering reliable, scalable technology solutions. The IT Manager will lead the design, implementation, and support of Windows environments, wireless networks, and enterprise systems to ensure seamless operations across the organization. Job Type: Full-time, Direct Hire Location: Fully Remote but must live in the Boise, ID area. Up to 10% travel required Compensation: This position expects to pay about $85,000 - $105,000 per year plus benefits What You Will Do: • Microsoft desktop and Azure systems, including Entra ID, • Microsoft Office 365, including Email and SharePoint support, • Zendesk support ticketing, • Mobile device management, including Android and Apple, • Software deployment and system management using ConnectWise Automate, • Basic networking (TCP/IP, switching, routing, and wireless), • SD-WAN technologies, including Meraki, • Verkada security camera systems, • RingCentral VoIP, • Analyze current IT systems, architectures, and processes, • Identify risks, opportunities, faults, and areas for development within the IT framework, • Design and execute IT solutions and effectively resolve issues, • Install, configure, upgrade, and test hardware and software components, • Oversee system upgrades and research new tools, • Provide training and assistance to users and handle password issues, • Understand business needs and provide objective advice on the use of IT What Gets You The Job: • A BA or BS in a relevant field is highly preferred, but not required, • At least 5 years of experience in IT, • Must have the ability to travel up to 10%, • Experience with Microsoft desktop/server systems and Azure is required., • Experience with Cisco Meraki is preferred., • Experience with RingCentral is preferred., • Basic website administration experience (HTML or similar) is a plus., • Prior experience in working for an MSP, health club, or big box retailer., • Technical project management capabilities and/or experience leading a small team., • Relevant certifications (MCP, MCSE, MCITP, CCNA, VCP) are preferred., • Able to work discreetly, independently, multi-task in a fast-paced and demanding work environment., • Able to work with confidential information., • Strong attention to detail while producing accurate and high-quality work., • Must be a team player and be willing to jump into any task and get it done., • Must be extremely organized., • Excellent interpersonal, verbal, and written skills. Irvine Technology Corporation (ITC) connects top talent with exceptional opportunities in IT, Security, Engineering, and Design. From startups to Fortune 500s, we partner with leading companies nationwide. Join us. Let us ELEVATE your career! Irvine Technology Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Irvine Technology Corporation complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

IT Helpdesk Location: Newport News, VA | Naperville, IL | Remote East Coast About xLight xLight is building the world's most powerful laser to revolutionize semiconductor lithography, metrology, and for other critical applications. Our approach harnesses the power of free-electron lasers, building on accelerator technology in use globally at scientific user facilities. Extending this technology, we are developing industrial-grade light sources, engineered for continuous operation, to meet the sophisticated demands of next-generation patterning, metrology, and inspection applications. Join us in this new revolution. We hire exceptional talent and exceptional means more than a strong résumé. How we achieve results is just as important as the results themselves, which is why attitude and character matter as much as technical skill. We believe great talent is widely distributed, not confined to a particular school or background. We seek individuals who demonstrate ownership, a spirit of collaboration, technical curiosity, and a genuine willingness to learn and grow — guided by our core values of Respect, Integrity, Creativity, and Engineering Excellence. We don't just hire for what someone can do today. We hire for who they are and who they are becoming. What We Need — and Why It Matters We are seeking an experienced IT Helpdesk Engineer to provide advanced technical support and serve as a trusted IT partner across the organization. This individual will independently manage day-to-day IT operations, resolve complex technical issues, support enterprise systems, and drive process improvements. The ideal candidate is a self-starter with strong troubleshooting skills who thrives in a fast-paced, growing environment with minimal supervision. What You'll Do • Serve as the primary escalation point for complex desktop, hardware, software, networking, and systems issues., • Provide Tier 2/3 support for Windows, macOS, Microsoft 365, Entra ID, VPN, Okta, printers, and collaboration tools., • Administer user accounts, permissions, and security groups across enterprise applications., • Lead employee onboarding and offboarding, including device provisioning, account management, and access controls., • Deploy, configure, maintain, and troubleshoot laptops, desktops, mobile devices, conference room technology, and peripherals., • Manage endpoint security, patch management, device compliance, and software deployment using Microsoft Intune or similar MDM solutions., • Monitor and maintain IT inventory, software licensing, asset lifecycle, and documentation., • Partner with vendors to troubleshoot hardware, networking, and software issues., • Create and maintain IT knowledge base articles, SOPs, and technical documentation., • Recommend and implement process improvements to enhance IT operations, automation, and end-user experience., • Support office infrastructure, including wireless networks, printers, AV equipment, and basic networking., • Participate in infrastructure upgrades, system implementations, and IT security initiatives. What We Are Looking For • 5+ years of hands-on IT helpdesk, desktop support, or IT systems support experience., • Strong experience administering Microsoft 365, Microsoft Entra ID (Azure AD), Active Directory, and Exchange Online., • Experience with Microsoft Intune or other endpoint management platforms., • Strong knowledge of Windows and macOS administration., • Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPN, and Wi-Fi., • Experience supporting enterprise collaboration tools such as Microsoft Teams, SharePoint, and Zoom., • Excellent troubleshooting, communication, and customer service skills., • Ability to independently prioritize work, resolve issues, and manage multiple initiatives with minimal supervision. And If You Bring This — Even Better • Experience supporting cloud-first IT environments., • Familiarity with PowerShell or other scripting languages for automation., • Experience with Jira Service Management, ServiceNow, or similar ticketing platforms., • Knowledge of identity and access management, endpoint security, and cybersecurity best practices. What You Can Expect from Us • 100% Company-funded health insurance for employee, • Company funded Life Insurance and disability insurance, • 401k contribution. 100% up to 3% of compensation, plus 50% match between 3% and 5%. Immediately vested., • Flexible Paid Time-Off, Sick leave and Company Holidays, • Company Paid Two-weeks Winter Break, • Flexible Hybrid Work Model, • Monthly breakfast, complimentary snacks and beverages, if at Newport News office Pay transparency The pay range for this position reflects the minimum and maximum target for new hire salaries at commencement of employment and is expected to be between USD 75,000/year-105,000/year. However, base pay offered may vary depending on multiple factors, including role, job-related knowledge, skills, relevant education and experience. The total compensation package for this position may also include other elements, including equity, and a full range of benefits. Details of all benefits will be provided if an employee receives an offer of employment. EEO Statement xLight Inc. is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.