IT Support Specialist
18 days ago
Cleveland
Job DescriptionBenefits: • 401(k) matching, • Company parties, • Dental insurance, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development, • Vision insurance Essential Duties and Responsibilities: • Technical Support:, • Provide basic troubleshooting for desktops, laptops, printers, and software (Windows and macOS)., • Use remote support tools and diagnostic utilities to resolve service tickets promptly and effectively., • User Support and Onboarding:, • Set up and decommission workstations and accounts for new hires and terminations., • Assist team members with password resets, portal access, and SharePoint support., • Collaboration and Communication:, • Prioritize, track, and manage support tickets to meet service-level expectations in coordination with third-party IT vendors., • Build and maintain strong cross-departmental relationships through clear communication, active listening, and timely follow-up., • IT Operations:, • Escalate and manage issues related to:, • Printers and printing systems, • Cell phone and IT equipment procurement, • Ticketing system oversight and support workflow improvement, • Maintain internal documentation on systems, tools, and IT procedures.Location and Work Environment:, • Onsite in Cleveland, OH., • Occasional travel between company locations may be required., • Primarily office-based with some exposure to warehouse environments (some areas may lack heating or air conditioning)., • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Schedule, Compensation, Benefits, and Perks:, • Standard schedule: Monday Friday, 8:30am-5:00pm., • Occasional evening or weekend availability may be required to support projects or urgent service needs., • Base salary: $42,000$55,000., • Comprehensive health insurance (medical, dental, vision), and supplemental insurance plans are available., • 401(k) with company match., • Team member rental discounts., • And more!Qualifications and Requirements:, • Associates degree in Information Technology, Computer Science, or related field (or equivalent work experience)., • 12 years of experience in a help desk or IT support role preferred., • Familiarity with Windows and macOS operating systems., • Basic knowledge of Microsoft 365, Active Directory, and remote support tools., • Strong problem-solving and troubleshooting skills., • Excellent interpersonal and communication skills., • Highly organized, detail-oriented, and able to manage multiple priorities., • Willingness to learn and grow in a collaborative team environment., • Ability to maintain confidentiality and uphold company security standards., • Proficiency in the English language (written and verbal) required., • Completion of a Behavioral and Cognitive Assessment through the Predictive Index required., • Successful completion of a company background check and drug screening required.