Rental Manager

Reporting to Group Manager the primary purpose of the role will be to ensure the smooth day-to-day operation of the Rent-A-Car department. You will be responsible for the growth and profitability of the department through the development of sales to both retail and local corporate customers, whilst ensuring you deliver excellent customer service. To promote the Rent-A-Car brand & Parkway Volkswagen locally, by implementing a local sales & marketing strategy and to support the national corporate and retail business supplied from VWFS UK. Responsible for the department budget and P&L management.

• Dealing with the general public and corporate clients on the phone and in person

• Processing payments and ID checks correctly, including pre-authorisation/card details/ credit checks etc

• Staff rota management

• Monitor daily desktop reports, vehicle availability, utilisation, vehicles overdue, expiring insurance policies of corporate customers, expiring credit card authorisations, excess mileage etc

• Resolving problems and delivering outstanding customer service

• To increase the number of local corporate accounts within the designated area

Job decription to be sent upon request