Watford
Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in Hertfordshire. What the Job Will Be Doing • Manage tenancies effectively, assessing household needs and signposting residents to appropriate support., • Review tenant circumstances regularly and advise on suitable future housing options., • Oversee mixed‑tenure patches, ensuring compliance with policies for leaseholders, shared owners and managing agents., • Represent the organisation at court and external meetings, acting as a key liaison with community stakeholders and resident groups., • Prepare and present court documentation to support legal action when required., • Work collaboratively across teams to deliver a seamless, customer‑focused housing service., • Reduce rent and service‑charge arrears through proactive income management., • Manage antisocial behaviour cases and tenancy/lease breaches, working with internal and external partners., • Monitor estate services, carry out regular estate and fire safety inspections, and ensure repairs or issues are resolved promptly., • Support void management to ensure properties are re‑let quickly and safely., • Lead on safeguarding signposting, tenancy reviews, fraud prevention audits, and manage mutual exchanges, assignments, and successions., • Participate in duty rota and emergency response, support councillor enquiries, and monitor CCTV to address ASB, fly‑tipping and related issues. What You Will Need • Excellent negotiation and influencing skills, • Excellent communication skills, both written and verbal, • Excellent time management and organisational skills, • Excellent IT skills with the ability to use Housing Management software, • Ability to input data into systems accurately, • Proven debt management experience, • Experience of dealing with people in difficult, often stressful, situations, • Experience of tenancy and neighbourhood management, • Knowledge of relevant Housing legislation, • Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance