Area Contract Manager
2 months ago
Birmingham
Job Summary
We are seeking an experienced Area Manager to oversee our operations in the Midlands area. The ideal candidate will be a dynamic leader with a proven track record in managing and supervising teams. KEY RESPONSIBILITIES: - To ensure that relevant client contracts within your region are managed to meet all agreed specifications. - To recruit, organise, train and monitor all cleaning staff on each contract. - To provide a quality service by ensuring all one-off, daily and periodic tasks are carried out efficiently, and within agreed timescales. - To communicate with internal administration and management to ensure all company operating and administrative procedures and policies are carried out correctly. - To ensure Portfolio is compliant with all Alliance processes, procedures/business targets, site budgets and new systems. - To identify additional cleaning and consumable opportunities in existing and new contracts. - Present a positive image of self, team and Alliance Cleaning Services. - Contribute to the overall performance of the Alliance through personal performance, pro-active customer care and to support Alliance initiatives. DETAILED RESPONSIBILITIES:
01. Ensure all relevant contractual responsibilities to clients are understood.
02. Ensure all confirmed specifications are carried out within agreed timescales.
03. Communicate with each client and liaise through regular visits and audits.
04. Ensure all client concerns and requests are dealt with promptly within contractual specifications, or reasonable requests on quality standards.
05. Liaise with administration staff and management on client concerns, and record issues and action plans.
06. Recruit, interview and train all new cleaners under your control to agreed company procedures.
07. Ensure all cleaning staff understands their specific responsibilities for each client through training and regular visits.
08. Any failure to carry out specified and trained duties by cleaners are communicated and resolved promptly, and any relevant disciplinary procedures are implemented according to company procedures.
09. To ensure all contracted hours of work are completed either by regular or cover cleaners that are trained accordingly.
10.Maintain and update as required each cleaners’ personnel records, including identification, change of address and holiday forms.
11. All timesheets to be filled in and returned promptly to comply with payroll timescales.
12. To ensure all client security, health and safety and other specified issues are complied with on each contract.
13. Ensure that clients, cleaners and management can contact you or the company at all times, including the transfer of calls where necessary.
14.Ensure that the transport, storage and use of all company equipment and chemicals comply with legislative and issued health and safety procedures.
15.Identify any personal or supervised staff training needs in security, health and safety, equipment or chemical areas, IT and leadership skills, then communicate, record and maintain any relevant training records.
16. Liaise with approved contractors and ensure any work allocated is understood and actioned correctly, within agreed quality levels and timescales.
17. Identify additional cleaning opportunities in existing contracts, and source potential new clients for internal development.
18. Carry out any other duties as required by management. Qualifications - Previous experience in a leadership or supervisory role - Strong ability to manage and motivate teams effectively - Excellent communication and interpersonal skills - Proven track record of achieving targets and driving results - Ability to work independently and make decisions autonomously Benefits - Salary commencing at £32,000 per annum, with an increase after 6 months. - Company Car
