Test Manager - Bristol
hace 9 horas
Bristol
About the job Job summary Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC. Visit our YouTube channel to watch the full series and come and discover your potential. Do you have experience of working in a diverse team of differing responsibilities, and leading direction and test strategy in a large business function? We are looking for a strong Test Manager who can focus on complex problem solving, provide technical understanding and support product and platform teams and influence the members of the Service Central organisation. You will also be part of a centralised community of testers and as a leader you will have the opportunity to participate in defining and rolling out best practice across the HMRC estate. Within HMRC's Chief Digital & Information Group (CDIO), specifically in the Service Central and Technical Services (SC&TS) team we exploit the ServiceNow platform capability to optimise user experience and build capability across our organisation. We deliver reliable, secure, and supportable solutions to around 76,000 colleagues across HMRC. Our teams are accountable for the support, management and development of platforms, tools and infrastructure that sit within Service Central eco-system. Our focus is on ensuring consistent and excellent customer experience. We work with hardworking, upbeat people who grow with the challenge of delivering transformation on a huge scale by working closely with other platform groups and their partners to bring IT systems and services together. Job description As a Test Manager you will implement a risk-based testing approach across agile, multi-disciplinary teams, ensuring best practices are embedded early and consistently. You will collaborate with delivery teams and customers, providing strategic direction on testing processes and acting as an authority for issue resolution. Key Responsibilities • Takes ownership of delivery, create the test plans and leads its implementation. Manage and co-ordinate testing efforts in complex platform environments (e.g., ServiceNow, SAP), ensuring robust quality standards for both internal and third-party solutions., • Technical Expertise & Problem-Solving - Apply advanced test techniques, influence senior stakeholders, and identify opportunities for process improvements., • Be responsible for test improvement and optimisation., • Tooling & Governance - Assess, implement, and optimize test tools while establishing governance for supplier and third-party initiatives., • You will lead testing to mitigate the risks of change across the Service Central Platform., • Advise, design and execute functional test cases. You can assess and peer-review the work of others. You can coach and mentor others., • You can design,execute non-functional test cases using standard testing techniques., • Think creatively, ask the right questions and critically evaluate and communicate findings to a larger team., • Understand the hierarchy of test environments and the levels of testing as the product moves the life cycle to Production., • You can demonstrate a good working knowledge of different tools and techniques and can train others. You can advise others on testing techniques and frameworks., • You can analyse and review data to identify problems and opportunities and make informed recommendations in line with strategic business objectives., • You can communicate test approaches and make recommendations to influence senior stakeholders., • You can solve complex problems, applying logical reasoning. • Lead full lifecycle testing, including unit, functional, and end-to-end testing, ensuring quality throughout within Service Now environment., • Establish and drive quality initiatives, selecting appropriate testing tools, methodologies, and approaches and embed best practices across teams, platforms and complex environments., • Lead cross team testing and liaise with team members to enhance User stories. Ensure "Three Amigo" sessions are conducted for complex User Stories to improve clarity., • Manage and track defects using appropriate tools ensuring timely resolution and retesting., • Coordinate and schedule test activities across multiple teams, platforms, and complex environments., • Produce quality-driven test reports and ensure functional and non-functional requirements are embedded in solutions., • Communicate finds and recommendations to stakeholders., • Experience implementing and optimising test automation frameworks (e.g. Automated Test Framework (ATF), Tosca, • Have a background and experience in one or more programming languages., • Experience testing across a range of platforms e.g.Client/Server/Web/Unix/VME etc., • Proficiency with test management and automation tooling such as g.Zephyr, JIRA, SOAP UI, Selenium, Postman, JMeter, Cucumber., • Understanding of CI/CD pipelines and associated tools i.e.Ansible, Puppet, Chef, Jenkins.Experience working within Agile/Scrum team., • Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experiences. Please provide your recent and most relevant experience on how you match this job description., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020