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Quality Manager - Data Centres and ICT infrastructure Fulltime/Permanent London Salary: Dependent on experience We are partnered with a Global ICT and Data centre infrastructure providing full lifecycle design, build and managed services solutions for large, hyperscale data centres and commercial ICT infrastructure. They are looking to grow their PMO team due to Ongoing and won projects and are seeking an experience Quality Manager to join their team. Role Overview The Quality Manager will be responsible for defining, implementing, and maintaining quality standards across technology and infrastructure projects, with an initial focus on strategic programmes and long-term responsibility across all operations. This role sits within the PMO and focuses on standardising processes, reducing risk, and driving continuous improvement across project delivery. Key Responsibilities • Develop and maintain quality standards, policies, and procedures aligned with client and industry requirements, • Carry out audits and reviews of live and completed projects to ensure compliance, • Identify and manage quality risks, non-conformances, and corrective actions, • Drive continuous improvement by analysing project performance and audit findings, • Maintain quality documentation and produce reports for senior management, • Deliver training and support to project teams on quality standards and expectations, • Work closely with project managers, site teams, clients, and subcontractors to ensure alignment on quality, • Support pre-construction and pre-sales teams to improve quality outcomes from early project stages, • Build strong relationships with clients and support project inspections, • Provide leadership and guidance across the full project lifecycle Skills & Experience • Strong experience in quality management within telecoms, ICT, structured cabling, or data centre environments, • Proven track record working on large-scale or hyperscale data centre projects, • Good knowledge of quality management systems (e.g. ISO 9001) and auditing processes, • Experience implementing and improving quality standards across multiple projects, • Ability to manage audits, inspections, and corrective actions, • Strong understanding of technical documentation and industry standards, • Experience working across full project lifecycles (design through to delivery and handover), • Confident communicator, able to engage with stakeholders at all levels, • Experience supporting bids or pre-sales activities is beneficial, • Understanding of project delivery methodologies (e.g. PRINCE2 or similar) Key Attributes • Strong leadership and stakeholder management skills, • High attention to detail with a proactive, problem-solving mindset, • Ability to manage multiple priorities and projects simultaneously, • Focus on continuous improvement and raising quality standards across the business

Senior Technical Account Manager (BMS) London | Hybrid | £55,000 – £65,000 + strong benefits | 4-day week Do you understand how buildings really operate behind the scenes? Do you enjoy combining engineering insight with client-facing commercial impact? Would you like a 4 day week!?! A fast-growing, award-winning smart-buildings technology company is hiring a Senior Technical Account Manager to help major property owners optimise building performance using advanced analytics and real-time data. Backed by significant recent investment and working with leading commercial portfolios, universities and public institutions, the business is experiencing strong growth driven by net-zero targets, smart building adoption and AI-enabled operational efficiency. This role sits at the intersection of building services engineering, customer success and sustainability impact. Why Join • Genuine opportunity to shape performance outcomes across large building portfolios, • Work for a purpose-driven scale-up delivering measurable energy and carbon reduction, • 4-day working week supporting work–life balance, • Exposure to enterprise clients and senior stakeholders, • Fast-growing tech environment with strong investment backing and product innovation, • Collaborative, supportive and sociable team culture The Role • Own the full lifecycle of key customer accounts, from onboarding through to renewal and growth, • Act as the technical interface between engineering teams and client stakeholders, • Analyse HVAC, metering and building control performance to drive optimisation, • Deliver training, insights and ongoing advisory support to ensure platform adoption, • Lead regular performance reviews and identify opportunities to expand contracts, • Translate technical data into clear commercial and operational recommendations, • Support continuous product improvement through structured customer feedback, • Help deliver tangible outcomes in energy efficiency, occupant comfort and maintenance strategy The Profile • Strong experience in technical account management or building services engineering, • Deep understanding of BMS systems — particularly Niagara (essential), • Solid knowledge of HVAC systems, controls strategies and energy optimisation, • Experience with integration protocols such as BACnet, Modbus or similar, • Comfortable engaging senior stakeholders while maintaining technical credibility, • Highly organised, analytical and naturally inquisitive, • Motivated by purpose, sustainability and real-world performance impact, • Degree or HNC in Building Services Engineering (or similar) advantageous Package & Benefits • Salary typically £55k–£65k depending on experience, • 4-day working week (30 hours), • Flexible hybrid working model, • Matched pension contribution, • Enhanced holiday allowance, • Employee wellbeing and assistance support

JOSEPH Job Title: Stockroom Assistant Department: Retail - Harvey Nichols Reports To: Store Manager Summary and purpose of role: A JOSEPH Stockroom Assistant is responsible for the flow of merchandise from a central point of delivery in our stockroom to the retail sales floor. Our Stockroom Assistants are professional, organised, show high attention to detail and are super knowledgeable about the products that we sell. As a Stockroom Assistant, you will be responsible for managing the stockroom and deliveries, ensuring the appropriate levels of merchandise is available on the shop floor at all times, to drive sales and achieve sales targets. You will work to embody the host department store’s values and objectives whilst maintaining knowledge and understanding of JOSEPH’s to ensure a seamless shopping experience for the client. Key Responsibilities of the role: Includes but is not limited to: • Positively impact customer experience through display and visual appeal., • Ensure that products are accessible, constantly available, and properly distributed., • Contribute to the profitability of the retail operation by receiving, handling, and managing the inventory of merchandise and supplies in a timely and organised manner., • Check merchandise and supply deliveries for accuracy and verify that the quantity received matches bills of lading, purchase orders, and other documents., • Decrease store shrinkage by investigating inventory discrepancies and reporting suspicious activities to the store management team., • Support the store management team with the control of stock and processing deliveries, transfers and stock returns, • Advise about product placement and new inventory levels., • Participate in year-end inventory, • Organize the stockroom, and ensure accurate labelling, logical placement, neat arrangement, and cleanliness., • Undertake daily tasks as required by the store management team, • Take ownership of your role and work to support the store team to achieve goals, • Supporting the Sales Assistants with customer sales during peak times Knowledge, skills and abilities: • Demonstrable experience of working in a luxury retail or premium retail stockroom environment, • Experience of working in a concession and achieving store approval (employees are required to pass store approval, the details of which are governed by the host store), • Demonstrable commercial knowledge and brand awareness, • Excellent communication skills, able to effectively communicate via varied channels, • Self-motivated with a drive to succeed, • Positive and solutions driven attitude; takes responsibility for own actions, • Excellent product knowledge; motivated to continuously build product knowledge, • Excellent time keeping and reliable attendance, • Super organised and excellent attention to detail, • Ability to adapt to frequent changes and a high-pressured environment Joseph Company values Uncompromising We are driven by our ambitious expectations — good enough isn’t good enough. We understand that in order to compete and win in this category we must put our best foot forward, each and every time. Integrity How we treat our staff, make our product and the role we play in the industry and the world is underpinned by an unwavering integrity. We do the right thing, even when it’s not the easy thing. We never cut corners or sacrifice on our quality or our principles. Attention to detail Thought, care and a great attention to detail goes into everything we do. It’s the only way we will consistently delight our customers. Restless Born from the mind and spirit of a pioneer, we are curious, entrepreneurial and always looking for new ways to push our brand, our business and our customer experience forward

Visual Merchandiser | Massimo Dutti | UK & Ireland (Store-based) About us Inditex is a global fashion retail group behind brands including Zara, Massimo Dutti, Pull&Bear, Bershka, Stradivarius, Oysho, Lefties and Zara Home. We bring trend-led product to customers at pace, powered by creativity, strong store teams and a relentless focus on doing things better every day. Massimo Dutti represents elevated, contemporary style—defined by quality, timeless design and a premium in-store experience. Our stores are curated spaces where product storytelling, detail and service standards truly matter. The role As a Visual Merchandiser at Massimo Dutti, you’ll bring our collections to life in-store—balancing brand DNA, trend awareness and commercial performance to create an inspiring environment for customers. Reporting to the General Manager and Deputy Manager, you’ll work closely with the store team to deliver exceptional presentation and a premium customer journey. This is a full-time position requiring full flexibility, including evenings and weekends, with occasional early starts for deliveries and visual changes. What you’ll be doing • Using commercial and product data to spot opportunities and improve store results., • Owning the store’s visual and commercial execution, ensuring displays feel elevated, current and customer-focused., • Delivering VM in line with brand and company guidelines, adapting quickly while staying true to Massimo Dutti standards., • Leading with a high standard of customer service on the shop floor—supporting the team to deliver a premium customer experience that reflects the Massimo Dutti brand., • Being a positive ambassador for our sustainability initiatives in store., • Keeping calm under pressure, staying organised, and prioritising brilliantly—especially during peak trading, deliveries and changeovers. What you’ll bring • Previous visual merchandising experience in fashion retail., • Strong commercial awareness and confidence working with KPIs., • Comfortable using reports/tools to inform decisions and follow up performance., • Strong understanding of Massimo Dutti’s DNA and product, plus awareness of current market trends. The mindset we love You’re empathetic, reliable, and customer-focused, with the right mindset to stay calm and effective in a fast-paced store environment. You’re adaptable, resilient, and you take pride in doing things properly—especially when it’s busy. What we offer • Competitive salary, • 25% staff discount, • More4Less benefits scheme, • Refer a Friend programme, • Internal promotion opportunities Inclusion We’re committed to an inclusive recruitment process and can provide adjustments for people with disabilities or long-term conditions. Apply now and help shape the Massimo Dutti experience—through visual storytelling, commercial impact, and exceptional service.

✨FACILITIES MANAGER 📌LONDON 💥COMMERCIAL PORTFOLIO 💎CLIENT SIDE & HYBRID 💸Upto £60,000k + bonus & benefits We are seeking an experienced and proactive Facilities Manager to take responsibility for the operational management of three commercial properties located in North East London. This is a hands-on role overseeing total facilities management across the portfolio, ensuring the buildings are operated safely, efficiently, and to a high standard for all occupiers. The successful candidate will manage the day-to-day operations of the buildings, acting as the primary point of contact for tenants, contractors, and service providers. As there is no dedicated Technical Services Manager on site, we are particularly interested in candidates with a strong technical understanding of hard services and building engineering systems. This is an excellent opportunity for a facilities professional who enjoys taking ownership of assets, building relationships with occupiers, and managing both hard and soft services delivery. YOUR KEY RESPONSIBILITIES... • Oversee day-to-day facilities management operations across three multi-tenanted commercial properties., • Act as the main point of contact for all occupiers, contractors, and service providers on site., • Manage and coordinate hard and soft FM services, ensuring service delivery meets contractual and operational standards., • Provide technical oversight of building systems, including mechanical, electrical, and life safety systems., • Manage the engineering service delivery, including maintenance programmes and compliance., • Ensure electronic security systems and related infrastructure are properly maintained and operational., • Lead contractor management, including tendering, procurement, performance monitoring, and relationship management., • Ensure health and safety compliance across the portfolio, including risk assessments and statutory obligations., • Manage service charge budgets, monitor expenditure, and support financial reporting., • Conduct regular building inspections, identifying improvement opportunities and resolving operational issues., • Build strong relationships with occupiers to ensure high levels of tenant satisfaction. ABOUT YOU... • Experience in the operational management of multi-occupied commercial buildings., • Proven engineering and hard services management experience., • Responsibility and ownership of complete engineering and electronic security service delivery., • Strong engineering management capability., • Demonstrated managerial and leadership skills., • Experience in financial management, including budgets and service charge control., • Thorough understanding of health & safety and statutory compliance requirements., • Experience with tendering processes and contractor management., • Basic IT skills, including standard office systems and reporting tools., • Technically minded and comfortable managing hard services without on-site technical support., • Strong problem-solving and organisational skills., • Confident communicator with the ability to build relationships with occupiers and stakeholders., • Proactive and able to take ownership of building operations. WHATS ON OFFER... • Opportunity to manage a high-profile commercial portfolio in London, • A varied and autonomous role with real responsibility for asset performance, • Competitive salary and benefits package (dependent on experience) 👉Please apply via this link or send your CV to

Delegate Sales Manager | Financial Services Events Hybrid working – 3 days a week £55k basic - £90-100k Uncapped OTE An exciting opportunity has arisen for an experienced sales leader to join a globally recognised events organisation, delivering high-quality, insight-led conferences within the financial services sector. This role offers the chance to combine strategic leadership with hands-on commercial responsibility, within a high-performing and collaborative environment. The Role You will take ownership of a well-established and successful event portfolio, leading a team while maintaining personal revenue responsibility. • Lead, coach, and develop a team of 5 (with scope for growth), • Manage a portfolio of 3–5 events annually across Europe and the US, • Operate in a player-manager capacity (approximately 60% leadership / 40% personal sales) The Market • Financial services (middle & back office / capital markets focus), • Large-scale, high-value conferences (up to ~900 attendees) Candidate Profile • Background in delegate sales, event sales, or broader commercial sales environments, • Demonstrated experience in a leadership or player-manager role, • Strong commercial acumen with a structured and organised approach, • Proven ability to manage multiple priorities and deliver against targets, • Interest in financial services or relevant sector exposure is advantageous What’s on Offer • Ownership of a high-performing, established portfolio, • Leadership of a capable and experienced team, • A collaborative, professional, and low-ego culture, • Clear progression pathway into senior leadership roles, • Opportunity to develop expertise within a growing financial services vertical

Endava is a global technology consultancy that helps organizations accelerate digital transformation by combining deep industry expertise with cutting-edge engineering. It partners closely with clients to design, build, and run innovative software solutions that drive business growth, improve customer experiences, and create lasting value. Known for its agile mindset, collaborative culture, and strong focus on people, Endava works across sectors such as financial services, payments, retail, mobility, and healthcare, delivering impact through smart use of cloud, data, AI, and modern platforms. Job Description This is a strategically pivotal role for Endava and our future growth strategy. Endava is seeking a dynamic, highly motivated and commercially astute global alliance manager. One that loves building business plans and driving revenue growth with a diverse portfolio of partners. This is an exciting time to join our expanding team where partnerships are a core part of our DNA. A critical leader in our team, you will own the strategic growth plan and engagement program across circa 5 key partnerships in your portfolio: enabling repeatable growth campaigns, fostering sales engagement and targeted client engagements – delivering circa £25m+ in revenue. The ideal candidate is a strategic thinker with strong relationship management skills, commercial acumen and the ability to influence stakeholders across multiple geographies and business functions. You will also have a real passion for engaging and inspiring clients on the art of the possible to help them achieve transformational outcomes. Candidates with distinct proposition development skills and experience would be perfect for this role, crafting interesting ways to differentiate and win. You will join a strong, high-performing global alliances function that shares best practice across our entire partner ecosystem, inspiring one another to achieve commercial goals. Key responsibilities for this role include: Strategic partnership development and management • Define and execute global Partner growth strategies aligned to Endava’s industry verticals., • Identify, prioritise and onboard high-value strategic partners – driving growth across a portfolio of partners to achieve £5m+ in annual revenue per partner., • Build joint business plans with clear measurable pipeline and revenue targets., • Partner with Industry Managing Directors to embed Commercial Partners into vertical GTM plans., • Define and launch targeted growth programs focused on priority industries and accounts., • Develop industry-specific propositions and accelerators leveraging partner technology and Endava capabilities., • Support strategic bids and pursuits by integrating partner innovation, funding opportunities, and differentiation into client proposals., • Collaborate with Alliance Marketing to execute joint campaigns, industry events, co-branded thought leadership, client case studies., • Drive cross-industry collaboration where ecosystem capabilities (e.g., Payments, Platforms, Digital Experience) act as horizontal enablers., • Proactively lead and manage all growth programs for commercial partners globally, operationally connecting Endava leadership and sales with their counterparts., • Play an expert role in supporting strategic deals, bringing partner innovation to our client teams and client executives., • Measure, monitor and drive alliance revenue and order book targets, managing and supporting pipeline growth, reporting to executives., • Identify new opportunities for expansion across industries and regions., • Be accountable for end-to-end partner success, through enablement, training certification programs across sales, delivery, CTO and strategic cloud and AI pods., • Partnering with our global delivery locations will be key for maintaining and enhancing our certifications and competencies. Qualifications Bachelor’s degree educated, with additional professional qualifications. Desired Attributes • Strategic thinker who turns vision into execution., • Results-driven, focused on building win-win partnerships., • Thrives in fast-paced, high-growth environments., • Strong communication and presentation skills, confident with C-level engagement., • Proven sales and partnership leadership experience., • Demonstrated ability to engage and influence C-suite stakeholders., • Strong technical and commercial acumen across major technology partners., • Experienced in complex, matrix environments; delivers against targets., • Track record of developing emerging markets and leading global partner business plans., • High emotional intelligence with sound judgment and problem-solving skills., • Comfortable managing high-volume workloads., • Able to balance strategic and tactical priorities., • Collaborative leadership style and effective team player., • Excellent written and spoken English. Additional Information Additional information Discover some of the global benefits that empower our people to become the best version of themselves: At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.

Membership Journey Manager Delivering Exceptional Member Experience & Retention Across a High-Profile Membership Organisation £45,000-£50,000 (dependant on experience) Hybrid – Central London (1–2 days) + Home-Based Full Time | Permanent A high-profile, purpose-led membership organisation is seeking an experienced and detail-driven Membership Journey Manager to own and deliver an outstanding end-to-end member journey. This is a pivotal role focused on member engagement, retention, data integrity, and operational excellence, working closely with commercial, events, marketing, and leadership teams. The successful candidate will play a key role in scaling membership operations, embedding best-in-class processes, and supporting ongoing digital transformation initiatives. You will manage 1 x direct report – Membership Executive This role suits someone who combines strong relationship management skills with a process-led, data-informed mindset, and who takes pride in delivering a consistently high-quality member experience. What You’ll Do Own the membership journey end to end • Lead onboarding, retention, and renewal processes to ensure a seamless, high-quality member experience, • Support account management activity to maintain strong retention levels, • Maintain accurate membership records and ensure data integrity across CRM systems, • Oversee compliance with GDPR and data protection best practice, • Design, implement, and continuously improve scalable membership workflows, • Act as a key stakeholder in CRM and digital transformation projects, • Work closely with commercial, events, marketing, and partnerships teams, • Support events through member engagement and on-the-ground coordination when required, • Provide clear reporting and insights to senior stakeholders What You’ll Bring • Proven experience in membership management, client services, account management, or a similar role, • Strong organisational skills with excellent attention to detail, • Confidence managing CRM systems, data reporting, and workflows, • A professional, empathetic approach to member relationships, • Experience working cross-functionally in a fast-paced organisation, • Clear written and verbal communication skills, • A proactive, solutions-focused mindset Experience within a membership organisation, trade body, professional association, or values-led environment is highly desirable. To apply, please send your CV. Due to high application volume, only shortlisted candidates will be contacted within 10 working days. Membership Bespoke is acting as a recruitment business for this role and encourages applications from all suitably qualified candidates.

Who We Are: TrustedTech is a leading Microsoft Cloud Solution Provider (CSP) specializing in Microsoft Cloud services, Microsoft perpetual licensing, and Microsoft Support Services for medium and enterprise-sized businesses. Our robust team of in-house, global Microsoft architects and engineers are certified in all 6/6 Microsoft Solutions Partner Designations in the Microsoft Cloud Partner Program. Prioritizing a people-centric mission, TrustedTech has transformed the Microsoft software licensing experience, giving IT professionals complete confidence in the success of their Microsoft investment. TrustedTech is the fastest-growing Microsoft Partner globally, with a presence in the UK and Europe for just over four years. Our continued success is built on relentless customer focus, innovation, and a world-class team. You’ll be joining a high-energy, high-impact organisation with the opportunity to make the role your own and directly influence our growth across the region. Role Overview: The Account Manager (Cloud Sales) is responsible for managing, retaining, and expanding a portfolio of customers, with a strong focus on the Microsoft cloud ecosystem. This role combines day-to-day account ownership with enterprise-level sales discipline, including structured account planning, multi-stakeholder engagement, and complex renewal and expansion motions. The ideal candidate has hands-on experience working within the Microsoft ecosystem (Microsoft 365, Azure, CSP) and is comfortable supporting larger, more complex environments than typical SMB accounts. This role provides a clear development path toward Senior Account Manager or Enterprise Account Manager positions. Responsibilities: Account Ownership & Growth: • Own and manage a defined portfolio of mid-market Microsoft cloud customers, serving as the primary commercial point of contact., • Drive customer retention, renewal, and expansion across Microsoft 365, Azure, and related cloud services., • Identify and execute upsell and cross-sell opportunities aligned to customer business and technical objectives. Account Strategy & Deal Execution: • Support the development and execution of account plans designed to increase customer lifetime value and cloud adoption., • Partner with Senior and Enterprise Account Managers on larger or more complex opportunities., • Contribute to opportunity planning, deal progression, and forecast accuracy. Microsoft Ecosystem & Cloud Focus: • Position Microsoft cloud solutions effectively, including Microsoft 365, Azure, security, productivity, and optimisation services., • Support customer conversations around cloud migration, optimisation, security, licensing changes, and cost management., • Understand and navigate Microsoft CSP, subscription lifecycles, renewals, upgrades, and consumption-based models. Cross-Functional Collaboration: • Work closely with Sales Support, Marketing, Professional Services, Customer Success, and technical teams to deliver a consistent and high-quality customer experience., • Coordinate internal stakeholders to align solutions, timelines, and customer outcomes. Customer Engagement & Commercial Management: • Prepare and deliver customer presentations, proposals, and business reviews., • Support commercial discussions and contract negotiations, escalating where appropriate., • Build trusted relationships with multiple customer stakeholders, including IT leaders, procurement, and business decision‑makers. Market Intelligence & Opportunity Development: • Conduct account and market research to identify whitespace, growth opportunities, and competitive risks., • Maintain awareness of industry trends, Microsoft roadmap updates, and customer priorities. CRM, Reporting & Forecasting: • Maintain accurate and up-to-date CRM records, including activities, opportunities, and pipeline data., • Assist in preparing sales reports, performance analysis, and revenue forecasts for management review., • Support account health tracking and pipeline reviews with data-driven insights. Required Skills & Qualifications (must-haves): • 3+ years of experience in account management, sales, or a client‑facing role within B2B technology or cloud services., • Demonstrated experience working within the Microsoft ecosystem, supporting or selling Microsoft 365, Azure, or related cloud solutions., • Experience managing mid‑market customers, with exposure to enterprise‑style deal complexity, stakeholders, or sales processes., • MS‑900: M365 Fundamentals certification is highly preferred., • Proven ability to contribute to account planning, opportunity execution, and pipeline management under senior guidance., • Strong cross‑functional collaboration skills across sales, marketing, customer success, and delivery teams., • Confident communicator with the ability to support customer meetings, presentations, and proposals., • Ability to analyse account data, identify growth opportunities, and support strategic decision‑making., • Strong organisational skills with attention to CRM accuracy, reporting, and process discipline., • Willingness and ability to continuously build product knowledge and stay current with Microsoft cloud updates and industry trends. Preferred Skills & Qualifications (nice-to-haves): • AB‑900: Copilot and Agent Administration Fundamentals certification is highly preferred., • Experience working in a Microsoft partner, reseller, MSP, or cloud services organisation., • Exposure to complex renewals, upgrades, or multi-solution Microsoft deals., • Familiarity with Microsoft licensing models, CSP renewals, and optimisation conversations., • Experience supporting enterprise or upper mid-market accounts with multiple stakeholders., • Understanding SaaS, cloud consumption models, and services‑led sales motions., • Experience contributing to or supporting team-based sales targets and revenue goals. Why Join Us: • Ownership of meaningful mid‑market Microsoft cloud accounts, • Exposure to enterprise-grade customers and deal structures, • Clear career progression toward Senior or Enterprise Account Management, • Strong focus on cloud, SaaS, and Microsoft-led growth, • Collaborative, high-performance sales culture Environment/Location: Type: Onsite Role, Monday - Friday Hours: 8:30 am to 5:30 pm Location: 3 New St Square, London EC4A 3BF Benefits: • Above Market Salary, • Comprehensive Private Health Insurance, • Extra 4 Days of Annual Leave After 1 Year, • Pension Scheme, • Monthly Company Events, • Monthly Team Lunches, • Ongoing training, certification support, and career development opportunities in a rapidly growing Microsoft Partner environment.

At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a leader in the industry, we’re elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME. Why join us? Our vision – we are building the worlds most admired and compelling brand ecosystem Our purpose – we are elevating the lives of the many with access to the world’s best brands and experiences At Frasers Group, we fear less and do more. Our people are forward thinkers who are driven to operate outside of their comfort zone to change the future of retail, embracing challenges along the way. The potential to elevate your career is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles: • Think without limits – Think, think fast, think fearlessly, • Own it and back yourself - Own the basics, own your role and own the results Job Description As Product Design Lead at Frasers Group, you will be responsible for shaping and governing the end-to-end product design experience across our web and app platforms. You will lead and develop a high-performing team of product designers, delivering best-in-class experiences that directly support business growth and customer outcomes. You will own and evolve our design system to enable accessible, scalable, and consistent experiences across digital products. Research, testing, and experimentation will be embedded throughout the product development lifecycle to ensure insight-led decision making. In parallel, you will guide the design of AI-enabled and automated experiences, ensuring they are intuitive, trustworthy, and optimised for both customer and agentic users. This role blends people leadership with UX strategy and design governance. You will partner closely with Product, Engineering, Data, and senior stakeholders to translate user needs and business goals into high-quality, omnichannel digital experiences that drive engagement, loyalty, and growth. Key Responsibilities. Design Leadership & Governance • Lead the UX vision across web and mobile platforms, ensuring experiences align with customer needs and business objectives., • Own and govern Frasers Group’s design system, driving consistency, scalability, quality, and accessibility across all digital products., • Lead, mentor, and manage a team of Product Designers across web and app platforms., • Lead strategic design initiatives in partnership with Product, Engineering, Data, and senior stakeholders., • Influence product strategy through insight-led, customer-centred design thinking., • Lead UX research to identify customer pain points, opportunities, and areas for innovation., • Define and drive experimentation roadmaps from a design perspective, supporting continuous learning and optimisation., • Ensure research and experimentation insights are translated into clear, actionable design improvements., • Own and manage design tools and user testing partners, ensuring they support efficient, high-quality delivery., • Continuously improve design processes, workflows, and ways of working across the team. Qualifications • Best-in-class, user-centred product experiences across web and app that balance customer needs with business objectives., • A robust, well-governed design system consistently adopted across digital products., • Measurable improvements in user experience, conversion, and customer engagement driven by research and experimentation., • Strong cross-functional collaboration and effective partnerships with internal teams and external agencies., • Proven track record in leadership design roles, overseeing UX strategy in a high traffic ecommerce environment., • Track record of driving measurable commercial growth through strategic UX initiatives and data-informed decision-making, • Leader in designing AI-enabled and automated experiences, including agentic, assistive, and intelligent interfaces that deliver tangible user and business value., • Strong command of technical UX and complex system design, translating intricate logic and data flows into intuitive, user-centered journeys., • Expertise across interaction, visual, and motion design, with a focus on elevating product quality and user engagement., • Advanced proficiency in Figma and prototyping tools, leveraging them to communicate vision, align stakeholders, and accelerate delivery., • Experienced people leader, building, mentoring, and scaling high-performing design teams., • Exceptional communicator and influencer, able to bridge technical, AI, and commercial domains to create clear, compelling, and impactful user experiences. Additional Information Along with your benefits package we also offer a wide range of perks for our colleagues: Frasers Champion- Our employees are at the heart of our business and we ensure individuals are recognised every single month for their hard work. Frasers Champion is a peer nominated scheme where 8 winners will receive double their pay for a month where they have lived the Frasers Group values. Retail Reconnect – In order to build the planets most admired and compelling brand ecosystem, all employees must understand our business, product and customers. Each financial year, head office employees will gain insights by spending one to two days in one of our stores or the warehouse. The goal is to learn how the work you do impacts our teams on the frontline, and to bring ideas back to the office which will improve how we work. Fearless 1200 – Fearless 1200 is our way of recognising our growth. It’s bold, ambitious, and designed to reward colleagues across the business for living our values and delivering impact. Fearless 1200 links how we perform to how we're rewarded – check out the video link below to find out more. Employee Welfare Frasers Fit – Our Everlast Gyms Team are on a mission to make our workforce the best, and fittest on the planet! We run free gym classes for employees as well as discounted memberships to our clubs. Frasers Fit is our wellbeing programme which aims to support and improve colleagues Physical, Financial & Mental wellbeing. The app is accessible for every employee and includes training, nutrition and lifestyle advice- all completely free. Retail Trust – We know that its not just about physical health, mental wellness is equally important which is why all of our employees get free access and support from the Retail Trust charity. This includes a 24 hour wellbeing helpline, wellness hub, counselling and financial/legal support. What’s next? Our Recruitment Team will be reviewing applications and all candidates will receive a response, whether you are successful or unsuccessful. Shortlisted applicants may be asked to confirm a few key details before being booked in for a first stage interview with the Recruiter - this will be behaviourally focussed and centred around how you align with our Culture and Values. If successful we anticipate one or two further interview stages with the Hiring Manager/wider team which will be more technically focussed and could include a presentation/task so we can see your skills in action.

Job Description Title: Flagship Store Manager - Regent Street Reports To: Retail Director Company Overview Founded in Paris in 1948, Longchamp is a world-renowned luxury brand celebrated for its exceptional craftsmanship, fine leather goods, and modern Parisian design. From iconic handbags like the Le Pliage® to elegant accessories and ready-to-wear collections, Longchamp blends tradition with innovation. With boutiques in over 80 countries, the brand offers an elevated shopping experience grounded in French heritage and global appeal. Flagship Store Managers are ambassadors of the Longchamp brand. They are entrusted with overseeing the day-to-day operations of the boutique, driving commercial results, managing high-performing teams, and delivering a refined and luxurious client experience in line with Longchamp’s heritage and values. Values & Culture Longchamp embraces five core values: • Elegance – Providing a refined and polished customer experience, • Authenticity – Acting with honesty and professionalism, • Creativity – Encouraging innovation and fresh thinking, • Quality – Striving for excellence in service and product, • Sustainability – Committing to thoughtful, responsible business practices As a Flagship Store Manager, you are expected to foster a culture of performance, inclusivity, client-centricity, and continuous growth within your boutique. Job Purpose To lead and manage the store to commercial success by inspiring and developing a high-performing team, ensuring operational excellence, and delivering a world-class customer experience aligned with Longchamp’s brand identity and luxury service standards within a high traffic location. Key Responsibilities Team Leadership & Development • Recruit, onboard, train, and retain top talent aligned with Longchamp values, • Conduct regular performance reviews and coaching sessions, • Manging employee relations with people-driven approach, • Foster an engaging, supportive, and goal-driven team culture, • Manage team scheduling and delegation to optimize boutique coverage Client Experience & CRM • Champion a customer-first mindset, ensuring an exceptional service journey, • Build, manage, and grow a VIP client base through clientelling initiatives, • Drive CRM objectives including client data capture, reactivation, and loyalty, • Resolve complex customer issues with diplomacy and professionalism Sales & Commercial Strategy • Develop and execute sales plans to meet or exceed store targets, • Monitor KPIs, analyse trends, and build a business action plan accordingly, • Build a strong network with local stakeholders on forecasts, opportunities, and challenges, • Animate and motivate the team to develop the business Operations & Compliance • Ensure compliance with scheduling, operational, HR, security, and loss prevention policies, • Manage store budgets, payroll, and controllable expenses, • Oversee compliance on stock management, store audits, deliveries, inventory accuracy, and shrinkage Visual Merchandising & Brand Standards • Ensure consistent application of visual merchandising guidelines, • Maintain a pristine and luxury retail environment, • Coordinate seasonal VM moves, • Uphold the highest standards of store presentation Skills & Qualifications • 5+ years of progressive experience in luxury or premium retail, including at least 5 years in store leadership, • Experience managing large teams in high traffic environment, • Proven ability to lead and inspire teams to exceed sales and service goals, • Strong commercial and operational acumen, • Proficiency in CRM systems, POS, and retail management tools, • Excellent interpersonal, analytical, and problem-solving skills, • Fluent in English (additional languages a plus), • Proficient in Microsoft Office (Excel, Word, Outlook) Person Specification • Team-focused and client-centric, • A strong commercial mindset, • Visionary and empowering leader who leads by example, • Strong sense of ownership, accountability, and integrity, • Client-focused with a refined and polished presence, • Adaptable, composed, and able to manage change effectively, • Strategic thinker with attention to detail and strong execution skills, • Energetic, collaborative, and performance-driven Key Performance Indicators (KPIs) • Boutique sales revenue and profitability, • Average Transaction Value (ATV) and Units per Transaction (UPT), • Client retention, CRM growth, and VIP sales contribution, • Staff turnover, development, and engagement scores, • Visual compliance and marketing execution, • Stock accuracy and shrink reduction, • Operational audit scores and loss prevention compliance, • Mystery shopper scores and client satisfaction (NPS) Benefits · Competitive salary · Monthly and annual performance bonuses · Enhanced pension contribution · Generous holiday allowance after qualifying period · Private health cover after qualifying period · Enhanced Maternity, Paternity and adoption pay · Staff discount Longchamp is committed to fostering inclusive, diverse, and equitable work environments, recognising the value of a diverse workforce in driving innovation and performance. The company prioritises diversity in its hiring process, focusing on the inclusion of diverse perspectives and experiences. With a global presence, Longchamp promotes a culture that values authenticity and individuality, committing to equal employment opportunities for all employees. This approach aims to empower employees, enabling them to reach their full potential and encouraging their personal and professional growth.

Manager – Procurement Transformation & Cost Optimisation London (Hybrid 2–3 days) £75,000 – £90,000 + Bonus + Outstanding Career Growth A high-growth, internationally recognised consultancy is looking to appoint a Manager grade procurement consultant to play a pivotal role in delivering complex procurement and cost transformation programmes for a portfolio of blue-chip private sector clients. This is a role designed for individuals who want to step beyond delivery and into true ownership, taking the lead on client engagements, shaping procurement strategies from the outset, and driving measurable commercial outcomes. You will be joining a high-calibre procurement team that is known for delivering impact, offering the platform to work on high-profile projects, while benefiting from a culture that actively supports rapid progression and personal development. What this role offers • Ownership of end-to-end procurement engagements, from diagnostic through to delivery, • The opportunity to lead high-value cost reduction initiatives with tangible business impact, • Direct exposure to senior stakeholders, influencing procurement strategy and transformation agendas, • A clear route to progression within a fast-growing, meritocratic consulting environment, • The autonomy to shape your approach while being supported by a best-in-class procurement organisation What they are looking for • Demonstrable success delivering procurement savings and commercial value across complex environments, • Experience leading teams or workstreams across procurement projects or consulting engagements, • Strong grounding in strategic sourcing, procurement transformation and stakeholder management, • A commercially driven mindset with the confidence to challenge and influence senior stakeholders, • An ambitious individual seeking a role with real responsibility, visibility and progression This is an excellent opportunity for a procurement professional who wants to accelerate their career within a leading consultancy, take ownership of meaningful work, and be part of a team shaping the future of procurement transformation. To find out more, please apply directly via this page or send a copy of your CV to Devan at

About us We are a well-established medical aesthetics business, with decades of success and a reputation for innovation, quality, and exceptional client service. By combining the latest technologies with a customer-focused approach, we continue to grow and evolve, offering our team members the opportunity to make a real impact in a professional and collaborative environment. The Role We are seeking an experienced Operations Manager to oversee sales operations across five clinic sites in the UK. This hands-on role requires leading and nurturing high-performing teams, while actively engaging in the delivery of services to our customers. The ideal candidate will be a natural leader, comfortable in fast-paced environments, and adept at managing the diverse challenges of multi-site operations. Senior-level operational, project, and business management experience is essential. The ideal candidate will have a strong track record of managing large budgets, driving significant revenue, and implementing strategic initiatives. This role is perfect for a highly experienced operations professional who can oversee day-to-day operations while providing strategic direction, process optimisation, and performance management to drive sales and customer excellence. Reporting to: Managing Director Schedule: Monday–Friday, 10-hour shifts Key Responsibilities • Lead and manage all day-to-day operations of all clinic sites, ensuring efficiency, quality, and compliance with CQC and other regulations., • Oversee the setup, launch, and operational readiness of new clinic sites, ensuring full preparation for CQC compliance., • Manage new doctor treatments, ensuring compliance with all CQC and regulatory requirements., • Manage all training initiatives to ensure every practitioner is fully competent in delivering all treatments., • Create and implement protocols to protect expensive/high-value equipment, ensuring safe handling and maintenance, minimising breakages, and maximising device lifespan across all clinic sites., • Drive weekly, monthly, and annual revenue targets, supporting commercial strategy and business development through effective operational management., • Develop and implement operational strategies, processes, and KPIs/OKRs to drive revenue growth and excellence., • Lead, mentor, and develop administrative and clinic teams, • Drive measurably significant sales growth and enhance conversion rates, • Work with clinic staff to implement the company’s sales strategies, process improvements, and initiatives to enhance customer experience., • Support strategic planning, corporate development, and business growth initiatives., • Manage relationships with internal and external stakeholders, including vendors, partners, and regulatory bodies., • Conduct regular site visits, providing visible leadership and maintaining operational oversight., • Ensure adherence to all relevant regulatory and compliance standards, including CQC requirements where applicable., • Maintain robust risk management, documentation, and governance practices., • Identify opportunities for process improvements and operational innovation., • Coordinate activities across all locations, ensuring the sharing of best practices and consistency in standards., • Prepare detailed reports for senior management on clinic performance, market trends, and operational metrics., • Flexibility is required for occasional weekend work during peak periods., • Lead, motivate, and coach staff across clinic sites, • Oversee individual and team performance through regular reviews, coaching, and development planning., • Engage personally in customer-facing service delivery, working alongside team members if required. Essential Qualifications and Skills • Minimum 5 years’ experience in operational clinic management., • Minimum 3 years of aesthetic clinic/industry experience, • Strong leadership, team management, and stakeholder engagement skills., • Strong skills in performance management, with experience in utilising KPIs and metrics., • Excellent communication, presentation, and interpersonal abilities., • Experience managing geographically dispersed or multi-site teams., • Demonstrable track record of driving substantial revenue and managing large budgets., • Background in the aesthetics or healthcare sector., • Experience in CQC regulated clinics and familiarity with compliance frameworks, or prior exposure to healthcare/aesthetics., • Knowledge of UK healthcare regulations and compliance., • Willingness and capability to travel regularly between clinic sites., • Customer-oriented approach, with hands-on service delivery experience., • Proven experience in senior operations, project, and business management roles., • Excellent written and verbal communication abilities. Desirable Attributes • Experience with process improvement, KPI/OKR development, and operational governance; Lean Six Sigma or ISO experience is a plus. What We Offer • Competitive salary, • Performance-related bonus scheme with achievable targets., • Significant staff discounts on treatments and products for staff, family, and friends., • Professional development and the opportunity to shape operations and influence the growth of the business., • Collaborative, professional, and innovative working environment. Ready to lead talented teams and drive operational success? We encourage you to apply and join us in shaping the future of our organisation. Please submit your CV along with a cover letter, highlighting your relevant experience and achievements. We look forward to welcoming a talented professional who can drive our business performance and achieve ambitious targets. Job Type: Full-time, Permanent Role Type: In-person role based in Central London. Experience • Aesthetic or similar industry: 3 years (required), • Operational clinic management: 5 years (preferred)

Project Manager / Building Surveyor Location: London (Hybrid) Salary: Competitive + Benefits Job Type: Full-time, Permanent About the Company Turner Property Recruitment are working in partnership with a well-established client-side property organisation with a significant residential portfolio across London. Due to continued growth, they are looking to appoint a Project Manager / Building Surveyor to support the delivery of refurbishment, maintenance, and capital works projects. Role Overview This role combines project management, building surveying, and technical advisory, supporting both internal teams and wider property/asset management functions. You will be responsible for delivering a range of planned and reactive works while providing technical expertise across the portfolio. Key Responsibilities • Manage planned and reactive works including refurbishments, voids, and external repairs, • Oversee works to façades, roofs, windows, and common parts, • Procure contractors through tender processes and manage performance on site, • Administer contracts (JCT), including valuations, variations, and certifications, • Act as Contract Administrator across multiple projects, • Conduct site inspections, monitor progress, and ensure quality/compliance, • Manage project programmes, budgets, and risks Technical & Advisory Duties: • Undertake defect diagnosis and produce technical reports/specifications, • Advise on Party Wall matters, licences to alter, and lease compliance, • Provide guidance on Building Regulations and CDM Regulations, • Support asset management with lifecycle planning and capex strategy, • Contribute to technical due diligence for acquisitions Requirements • Experience in a Building Surveying or Project Management role, • Background in residential or mixed-use property preferred, • Strong understanding of building construction, defects, and refurbishment works, • Experience administering JCT contracts, • Ability to manage multiple projects simultaneously, • Strong commercial awareness and cost control skills, • Excellent communication skills, including report writing Qualifications • Degree in Building Surveying or related discipline, • MRICS desirable but not essential What’s on Offer • Client-side role with autonomy and ownership, • Exposure to a diverse residential portfolio, • Competitive salary and benefits package, • Long-term progression opportunities How to Apply To apply or find out more, please submit your CV or contact Chris Hoolickin at Turner Property Recruitment directly for a confidential discussion.

Senior Operations Coordinator Role and Responsibilities This role places you at the heart of delivering unforgettable educational events as a Senior Operations Coordinator, you’ll guide junior colleagues, collaborate closely with suppliers, and take ownership of events from planning through to delivery. You’ll thrive in this role if you enjoy working at pace, solving problems in real time, and building strong relationships across teams, clients, and suppliers. This is a hands on role with real responsibility and the opportunity to shape the customer journey from start to finish. • Senior Operations Coordinator Role and Responsibilities, • Support the Operations Manager with onboarding, coaching, and developing junior team members., • Lead resort teams during events, managing logistics, timings, customer communication, and on site problem solving., • Oversee the accurate planning of event logistics, including venues, accommodation, transport, meals, visits, and partner arrangements., • Develop and maintain both client and supplier partnerships., • Maintain accurate costings and ensure events are delivered within budget and agreed GP margins., • Participate in the 24?hour duty officer rota (after qualifying period), providing out of hours support to clients., • Senior Operations Coordinator Skills and Experience Required, • Experience leading or mentoring team members., • Strong understanding of travel operations and group logistics., • Confident problem solver with a proactive, can do approach., • Ability to work at pace, manage deadlines, and prioritise effectively., • High attention to detail and strong analytical skills., • Commercial awareness and understanding of budgets., • Senior Operations Coordinator Key Benefits, • Monday to Friday, 35 hours per week, with options to work 08:00 – 16:00, 08:30 – 16:30, 09:00 – 17:00, 09:30 – 17:30 (flexible working hour requests can also be considered around term time)., • Annual salary reviews linked to performance., • Reward and recognition programme., • Training, development, and progression opportunities. A people focused, customer centric environment with an amazing support network. We have built an exciting, energetic, and innovative culture by working together.

Deal Desk Manager £100,000 – £120,000 + Bonus + Benefits Central London | (1/2 days in office) Our client is expanding its Revenue Operations capability to support continued growth and increasingly complex enterprise deals. As part of this evolution, they are seeking a commercially astute Deal Desk Manager to help scale deal governance, improve consistency, and support strategic decision-making across the business. This is a high-visibility opportunity to partner with senior stakeholders, influence commercial outcomes, and play a key role in building a scalable revenue engine. Operating within Revenue Operations, the Deal Desk Manager will act as a senior commercial partner across Sales, Finance, Pricing, and Legal, ensuring complex opportunities are structured effectively and aligned with governance standards. The Deal Desk Manager will balance revenue growth with risk management, supporting high-value deals while driving operational efficiency and transparency across the sales lifecycle. Role Highlights • Own governance across complex and non-standard deals, • Partner with Sales, Finance, Legal, and Pricing teams, • Review pricing structures, discounts, and contract terms, • Facilitate deal review forums and executive approvals, • Drive improvements across deal lifecycle processes You Will Need • 7–10 years in Deal Desk, RevOps or Sales Operations, • Strong commercial judgement in enterprise SaaS environments, • Experience working cross-functionally with senior stakeholders, • Advanced Excel, PowerPoint, and reporting capability, • Understanding of pricing models, discounting, and contracts Why You’ll Love It • High-visibility role with senior leadership exposure, • Opportunity to shape commercial governance strategy, • Clear progression into senior commercial leadership, • Hybrid working and flexible environment, • Competitive salary, bonus, and benefits package This Deal Desk Manager role offers the chance to influence strategic decisions, improve governance frameworks, and support enterprise-level growth. You’ll work with senior stakeholders, mentor junior team members, and contribute to scaling revenue performance across the organisation. Apply today to grow your career with a forward-thinking employer committed to equal opportunity. We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Due to a high number of applicants, we are only able to respond to successful candidates

Growth Marketing Manager, London, Hybrid, c. 60K Own the work. Run the spend. Drive real outcomes. This is a hands-on growth role managing multi-million budgets across high-growth brands. You won’t sit above the work — you’ll be in it. Building campaigns, shaping creative, analysing performance and making decisions that directly impact revenue. What you’ll own • End-to-end growth across 3–4 client accounts, • Paid social, search, programmatic + full-funnel strategy, • Campaign execution, optimisation and budget allocation, • Creative direction — hooks, formats, messaging that performs, • Conversion tracking (GTM, GA4, server-side, attribution), • Testing frameworks, experimentation and reporting, • Client relationships and performance conversations What you bring • 4–7+ years in growth / performance marketing, • Strong hands-on across Meta, Google, TikTok (+ others), • Experience managing large budgets across multiple accounts, • Solid analytics skills (GA4, spreadsheets, dashboards), • Confident with tracking, attribution and post-IDFA challenges, • Comfortable using AI to improve workflows and output, • Commercial mindset — focused on outcomes, not activity Why this role • Real ownership across strategy and execution, • High spend, high impact accounts, • Fast-paced, performance-led environment, • Direct exposure to founders and senior stakeholders If you’re used to owning performance — and being accountable for it — this one’s worth a look. Get in touch on to find out more

Contracts Manager — GSD London Ltd Painting & Decorating Subcontractor | London We are hiring an Operations Manager to lead project delivery and commercial management across our portfolio of contracts with tier-one main contractors. This is not a pure office role. You will be on site, in meetings, solving problems and making decisions. You will also own the commercial position on every live project. What the role covers Delivery: programme management, labour planning, quality, snagging, client relationships, site team leadership across multiple projects running simultaneously. Commercial: monthly valuations, variations, cost tracking, final accounts, payment applications, and holding your own in QS meetings with main contractor commercial teams. You will manage a team of site supervisors and around 100 self-employed operatives working across London on projects for contractors across tier 1 - high end resi - heritage & social housing. What we need Experience running painting and decorating or similar finishing trade projects as a subcontractor. Not as a main contractor. The difference matters. Confidence managing both delivery and commercial without needing someone else to handle the money side.Understanding of JCT subcontract terms. You do not need to be a lawyer. You do need to know when a pay less notice is late and what a variation instruction looks like. Ability to manage multiple live projects at once without dropping anything. A direct communication style. We are a small team. There is no middle management layer to hide behind. What we offer Competitive salary dependent on experience. Hybrid setup. Office in Islington with regular site visits across London. A growing business with serious plans. We are investing heavily in technology and systems to make the operation smarter, not just bigger. How to apply Message directly or email your CV to No agencies.

Are you from a Senior Front Office or Hotel Operations background, passionate about creating unforgettable guest experiences and shaping the future of hospitality? Join PPHE Hotel Group as our Brand Operations & Guest Experience Manager, a fundamental role driving consistency, excellence, and innovation across our entire brand portfolio. This is an exciting chance to shape the guest experience across a dynamic, forward‑thinking hotel group. You’ll work closely with senior leaders, be the voice of the guest, and drive meaningful improvements across people, product, and performance. What you’ll do as Brand Operations & Guest Experience Manager: You’ll be the connector between Brand, Operations, Digital, Commercial, and Development teams, turning brand vision into real, tangible guest experiences. Your work will shape how our hotels operate, feel, and perform. In this role, you will: • Bring our brand strategies to life across all regions., • Drive and evolve brand standards and guest experience frameworks., • Introduce new guest experience initiatives informed by research, data, and feedback., • Oversee guest journey mapping, brand audits, mystery guest programmes, and survey insights., • Review sentiment & online reputation targets and review, • Manages and develop the use of the Service Optimisation system. Currently UNIFOCUS., • Champion ESG across all experience implementations., • Partner with Digital & Commercial Tech to roll out guest-facing technologies., • Use AI-powered insights to elevate service, optimise operations, and support decision-making., • Work with L&D to embed service culture and develop guest experience training., • Support hotel openings, renovations, and repositionings., • Collaborate with Brand Marketing to ensure consistent messaging and visual identity., • Analyse ROI, monitor trends, and identify opportunities to stay ahead of competitors., • What you bring as Brand Operations & Guest Experience Manager:, • Strong experience in brand operations, service quality, or multi-property hospitality roles., • Strategic thinking with hands‑on operational understanding., • A passion for hospitality and exceptional guest experiences., • Data fluency, curiosity, and comfort working with new technologies and AI insights., • Confidence partnering with senior stakeholders and influencing cross‑functional teams. Benefits you’ll receive: • 1 day from home per week, you’ll be in 4 days per week including Fridays, • 30 days of holiday per year - including bank holidays, increasing with years of service, • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends), • F&B discounts at our restaurants and bars (for your whole party), • Benefit Hub – Discounts in many supermarkets, major retailers, attractions, restaurants and cinemas., • Two free meals per day, • Free financial & mortgage advice, • 24/7 employee assistance programme, • Access to 40% of your pay before payday through Wagestream, • Vitality at work scheme, with great gym discounts and more, • Free dry cleaning for work attire, • Travel season ticket loan, Ride to Work Scheme, • Annual team member parties and events, • Company pension plan If you’re ready to shape the future of hospitality, elevate guest experiences, and leave your mark across a global portfolio, we’d love to hear from you. Join us and help create memorable moments that matter.

Account Manager London | Hybrid £40,000 + 20% Bonus An established and fast-growing global video technology company is looking to hire an Account Manager into its UK commercial team. This is a highly client-facing opportunity for someone early in their media or AdTech career who wants to step into a role with real agency exposure, day-to-day ownership of relationships, and the chance to build a long-term career in digital advertising. The business partners with premium publishers, brands, and media agencies across multiple international markets, delivering innovative digital video advertising solutions in a fast-moving and evolving space. For the right person, this is a chance to join a growing business at the centre of the programmatic and video ecosystem, with strong visibility across commercial teams and a clear route to develop. The Role As Account Manager, you will act as a key day-to-day point of contact for agency partners and clients, helping to manage relationships across campaign delivery, account development, and ongoing service. You will work closely with internal sales, operations, and product teams to ensure campaigns launch smoothly, perform strongly, and deliver a high standard of client experience. This role is ideal for someone who enjoys being front and centre with clients, building trusted relationships, and becoming a reliable and visible partner to external stakeholders. You will be involved in managing campaign briefs, overseeing delivery timelines, responding to client requests, monitoring performance, and ensuring campaigns are optimised to achieve strong results. Alongside the day-to-day campaign and relationship management, you will also support the wider commercial team in identifying opportunities to grow existing accounts, strengthen partnerships, and add value in client conversations. It is a strong opportunity for someone who wants to build both account management and commercial skills within a growing AdTech business. Key Responsibilities • Act as a key contact for agency and client stakeholders across active campaigns and ongoing account activity, • Build strong day-to-day relationships with clients, delivering a high level of service and responsiveness, • Manage campaigns from brief through to delivery, working cross-functionally with internal teams, • Monitor campaign performance and help identify optimisation opportunities to improve results, • Support client conversations with insights, updates, and solutions to ensure campaigns deliver against expectations, • Help identify opportunities to strengthen existing partnerships and support revenue growth across current accounts, • Maintain a high standard of communication, organisation, and client care across multiple projects at once Experience Required The ideal candidate will have around one to two years of experience in digital media, advertising, or AdTech, ideally in a role that has involved regular contact with agencies, clients, or commercial stakeholders. Experience in digital video, programmatic advertising, or campaign management would be advantageous, but the most important thing is a genuine interest in the media landscape and the confidence to work closely with external partners. You should be organised, proactive, and comfortable managing multiple priorities at once, but also confident in a client-facing environment where communication, relationship-building, and problem-solving are key. This role will suit someone who enjoys working closely with people, takes pride in delivering a strong client experience, and wants to develop within a commercial digital media business. Why Join • Join a growing international business operating in a fast-moving area of digital advertising, • Work in a genuinely client-facing role with strong exposure to agencies, brands, and commercial teams, • Develop your understanding of digital video, programmatic, and the wider AdTech ecosystem, • Build both relationship management and commercial skills in a business with clear progression potential, • Be part of a collaborative team where you can make an impact early and grow your career over time For more information or to apply, please get in touch.

Salary: £40,000–£55,500 + bonus OTE 40 hours | London Ready to run one of London’s boldest, busiest gyms? If you’re commercially sharp, people driven and thrive in high energy environments, you might be our next General Manager. Gymbox isn’t your average gym. With nine clubs across the capital, we’re known for wild classes, top tier kit and a vibe that feels more nightclub than fitness floor. And our GMs are the leaders who make it all happen. What you’ll do • Lead, motivate and develop a high performing team, • Deliver standout member experience and consistently hit KPIs, • Own daily club operations, standards, audits and health & safety, • Drive sales, joiner, revenue and retention performance, • Champion local marketing and bring central campaigns to life, • Manage budgets, staffing hours and club resources, • Keep sharp on promotions, products and new initiatives What we’re looking for • Proven leadership experience in fitness, hospitality or similar, • Strong commercial mindset and track record of hitting KPIs, • Ability to drive service excellence and team development, • Operational confidence and great communication skills, • Resilient, proactive and flexible (mornings/evenings/weekends), • Passion for the fitness industry What you’ll get • Salary £40,000–£55,500 + up to £12,000 bonus, • Annual performance related salary review, • Clear progression opportunities, • Company funded training and development, • Perks, discounts, loyalty holiday scheme & your birthday off, • Generous family leave, • Free Gymbox membership + free +1 after six months Ready to lead the madness? If you’re all about people, performance, and creating unforgettable gym experiences, we want to hear from you.

Senior & Associate Project Managers - Healthcare & Life Sciences Projects London Building Consultancy Hybrid working Excellent salary + car allowance & leading benefits package Full-time | Permanent Are you ready to lead high-profile healthcare and life sciences construction programmes that make a real difference to communities? Our client, a leading independent real estate and infrastructure consultancy, is seeking a polished and commercially astute Senior Project Manager and an Associate Project Manager to join their London team. These are growth hires as the team expands to support an increasing pipeline of projects across these sectors. This is an opportunity to work on large-scale construction and refurbishment schemes across hospitals, clinics, and life sciences facilities, delivering complex programmes for both private and public sector clients. Their portfolio includes projects that transform the functionality, accessibility, and safety of critical spaces, ensuring high-quality outcomes for end-users. Renowned for delivering design-led and technically rigorous outcomes, they partner closely with clients to create environments that are both operationally effective and visually appealing. These are not routine renovations and developments, these are strategic programmes that set benchmarks for modern healthcare and life sciences facilities. The role You will lead the delivery of complex projects from inception to completion, acting as a trusted advisor to clients and ensuring excellence at every stage. Key responsibilities include: • Managing large-scale hospital, clinic and life sciences refurbishment or new-build programmes, • Acting as the primary client interface, providing strategic guidance and project leadership, • Coordinating multidisciplinary teams to deliver on programme, cost, and quality objectives, • Driving strong commercial performance and risk management across project lifecycles, • Ensuring best practice in governance, reporting, and stakeholder communication, • Supporting junior team members and contributing to wider team growth About you You will be a confident and credible Project Manager with experience delivering complex healthcare or life sciences projects in the UK, ideally from a consultancy or client-side background. All prospective candidates must be able to obtain security clearance. Essential skills and experience: • Proven track record delivering large-scale hospital, clinic or life sciences projects, • Consultancy or client-side experience in construction/project management, • Strong experience working with public and private sector clients, • Demonstrated ability to lead high-value, high-profile programmes, • Excellent client-facing presence with strong communication skills, • Degree in a construction-related discipline or equivalent experience What’s on offer Our client is committed to supporting your development while giving you access to career-defining projects in a collaborative and high-performing environment. Benefits include: • Car allowance, • Annual bonus, • Structured career development and CPD support, • Flexible and hybrid working, • Inclusive and supportive team culture, • Opportunity to work on landmark projects in healthcare and life sciences in London For more information and a confidential conversation about the role, please apply now by submitting your CV or contact Dean Forster at Tempest Jones on .

We're looking for a Senior Retention Manager who will own and drive our customer retention strategy and activities. This is a high-impact role for someone who thrives in a fast-paced, entrepreneurial environment and is energised by data and driving real commercial results. You'll lead our email marketing, loyalty programme and broader retention initiatives, working to deepen customer relationships, increase repeat purchase rates, and maximise lifetime value. This role requires someone who can balance strategic thinking with hands-on execution. If you're commercially minded, target-driven, and passionate about building customer loyalty through smart, creative campaigns, this role is for you. KEY RESPONSIBILITIES Retention & Loyalty Strategy • Devise the overarching customer retention strategy, working closely with internal teams, • Set and achieve ambitious retention targets (including repeat purchase rates and lifetime value) and set a robust measurement approach, • Create a detailed email strategy that outlines how this channel can drive a step change in customer retention, • Create the strategy and roadmap for our loyalty programme, • Work with our customer data tool to understand customer behaviour and identify opportunities Email Marketing • Lead the execution of the email marketing strategy, working with the Marketing Manager and content teams, • Analyse performance data to optimise campaigns, flows, and drive continuous improvement, • Implement testing, segmentation, and personalisation plans, • Oversee our marketing automation platform (Klaviyo), ensuring best practice in deliverability and compliance, • Oversee the email delivery process, driving efficiencies where appropriate, • Drive marked improvement in email performance metrics Loyalty Programme • Own the loyalty programme roadmap and business impact, • Manage programme evolution, including tiers, benefits, and exclusives, • Drive membership growth and incremental revenue, • Manage our loyalty platform, Yotpo and optimise loyalty communication across all channels Direct Mail & Physical Communications • Own the retention strategy for direct mail channel, • Plan ongoing customer journeys for this channel, • Monitor the behaviour of customers recruited through this channel Performance & Analytics • Set clear retention KPIs with senior leadership and own reporting, • Use data to uncover insights, identify trends and inform strategy, • Monitor customer behaviour to increase repeat rate and LTV, • Present regular performance updates to senior leadership, • Stay current on industry trends and best practices ABOUT YOU Requirements & Skills • 7+ years in retention marketing within ecommerce, with demonstrable results, • Data-driven—experience working with data tools to understand customer behaviour and define retention strategies, • Email marketing expertise—deep knowledge of email strategy and hands-on experience of using a marketing automation platform (Klaviyo experience highly desirable), • Loyalty experience—you have been heavily involved in the management and optimisation of a loyalty programme, • Strong commercial acumen—you understand the numbers and are comfortable reporting results and KPIs to senior leadership, • Leadership experience—you've managed and developed team members and can lead with impact, • Hands-on operator—as well as being strategic you can execute at pace and aren't afraid to get into the detail, • Excellent communicator—strong written and verbal communication skills, • Knowledge of data protection regulations (GDPR, PECR) Personal Qualities • Target-driven: You're motivated by goals and love the challenge of exceeding them, • Proactive: You don't wait to be told what to do—you see opportunities and take initiative, • Resilient: You thrive under pressure and are comfortable working in a dynamic, evolving business, • Curious: You're always learning, testing, and looking for ways to improve, • Collaborative: You work well with others and can influence across the business, • Passionate: You care about small businesses and want to help them succeed Work structure This is a full-time hybrid role, including 2-3 days in our Twickenham office. About Holly & Co We’re a young but growing entrepreneurial company looking to build our brilliantly driven and kind team. We are a B Corp and committed to our role as a business to provide an inclusive, thriving and safe environment for all our team. Our culture is one based in kindness, to not only one another but our Co’s, the wider world, and our planet. We are committed to building a company that is a force for good. We learn from others, have a big vision and move fast. ‘Fast-paced entrepreneurial environment’ is often used, but we really are! We invest in our team for the long term and want to grow as a family together. A note Diversity and inclusion are important to Holly & Co. Diversity is about embracing differences, being inclusive, creating possibilities, and growing together to improve performance and the working environment. We celebrate and embrace everyone's differences and treat every colleague with dignity and respect. We know that diverse and inclusive teams help us deliver our best work, and we love to see applications from groups who are currently underrepresented in our industry. Please let us know if you have any accessibility requirements or any other questions () APPLYING We would love to receive a cover letter to support your application, including: • Why you're interested in this role and Holly & Co, • Why you think you would be a good fit, • Your proudest retention or email marketing achievement (with some detail of what you did and the results) If you have already applied for this role there is no need to resubmit your interest. Closing date: Tuesday Friday 24th April

Do you have a passion for sales? Do you enjoy gaming? If you answered yes, this might be the perfect opportunity for you. You: • You are a high achieving, driven, ambitious and confident - ready to take a step up and make your mark in video games with a creative gaming influencer agency, • You are a people person, and an extrovert, • You are enthusiastic about the opportunities of working with prestigious clients and video games, • You are knowledgeable about the gaming sector, including game launches and gaming content, • You are looking to be part of a growing gaming influencer agency, to use your entrepreneurial talent and energy and be rewarded for results you bring This is an exciting position joining a fast-growing agency. We are on the cutting edge of one of the world's biggest industries. Gaming is one of the largest and fastest growing industries is huge part of that. Both are growing trends and you can be part of one of the most innovative and fastest growing agencies in the space. We specialise organic gaming influencer marketing campaigns and are of the most creative companies in this space. Clients love our unique offering which makes your job easy! Our customer list includes top games like V Rising, The Riftbreaker and Hell Clock. In addition to brands like Canon, Corsair and Acer, we focus on helping exciting new games launch. We are an dynamic company within an exciting industry, this position is primed with opportunity for the right candidate. We have a system working extremely well with our industry leading products, for any experienced sales person this will be a breathe of fresh air and packed with huge incentives. We know our perfect target customer and you have a market researcher working for you to provide a fresh stream of these leads. You will work closely with the commercial director to learn our proven system and develop the knowledge to take on more responsibility of the sales process. If you flourish in the role you will be given the opportunity to hire more telesales staff and build your own team with the support of the commercial director. The Role: • Outbound telesales to generate leads, • Managing the sales process, including updating the CRM, staying in contact with clients, • ·Identify potential leads, making suggestions to help improve our market research, • Managing and building relationships with the clients you bring on Potential Progression to: • Presenting client proposals, • ·Involved in creative meetings, to help brainstorm, develop and review campaign ideas, • ·Be the point of contact for clients when needed, making sure they are satisfied with their campaigns and return to work with Player Found again Skills and Experience: Necessary: • 2+ years’ experience of delivering proven results via cold calling, • Experience selling marketing, • 1+ years' games industry experience (or a serious passion for gaming) Preferred: • A passion for influencer content or experience working with influencers professionally, • Experience within video games marketing, involved in successful game launches, • Knowledge and interest across video gaming and esports video streaming would be a great advantage, • Great communication skills, both written and verbal, • Great presentation skills and experience Benefits: • A competitive salary and a great commission structure, • Potential ownership – join the share growth scheme Background: Player Found is a global gaming influencer agency, producing multi-million dollar influencer coverage every month. Our mission is to be a world leading producer of gaming influencer campaigns by 2025, working with the biggest and most prestigious games in the industry producing high quality creative work. We create campaigns for gaming brands that inspire and engage with audiences in new and imaginative ways. We’re a team of gamers, with a passion for creativity and exciting work. Expect an exciting, fast paced working environment where you will work with and learn from the best in the business. Apply: Email your c.v. with a short video that describes why you’ll rock this role to with the subject “I’m Player Founds new Business Development Manager”

PR: Account Manager / Senior Account Manager – B2B Tech Communications • Hybrid, London (2 days onsite), • £40,000 - £48,000 + bonus Join a fast-growing, communications agency working with founder-led technology businesses across fintech, cybersecurity, adtech, telecoms and emerging tech. This is a role for someone who believes communications should drive commercial outcomes. The agency partners closely with founders, leadership teams and investors at start-ups and scale-ups, helping them define narrative, build trust and turn communications into a genuine growth lever. Campaigns are insight-led, measurable and tightly aligned to business objectives. This role is ideal for an Account Manager or a Senior Account Manager who enjoys autonomy, founder-facing work and shaping strategy — as well as playing a meaningful role in the growth of an ambitious, entrepreneurial agency. About the role • Lead and oversee integrated PR programmes across multiple tech clients., • Act as the senior day-to-day contact for founders and leadership teams., • Shape narrative strategy, messaging frameworks and thought leadership., • Oversee proactive and reactive media relations across tech and business press., • Guide and mentor junior team members, ensuring high-quality delivery., • Translate coverage and performance data into commercial insight for clients., • Identify opportunities for organic growth across accounts., • Contribute to new business strategy, pitches and proposition development. About you • 2+ years’ experience in B2B tech, fintech or complex sector PR., • Proven experience leading accounts and advising senior stakeholders., • Strong editorial judgement with the ability to simplify complex topics., • Confident managing media relationships and guiding press strategy., • Commercially minded, strategic and comfortable operating autonomously., • Enjoys working in fast-growth environments with ambiguity and pace., • Low-ego leader who values ownership, curiosity and collaboration. Why join • High-impact work: Founder-facing communications with real strategic influence., • Data-led approach: Measurement and insight underpin every campaign., • Innovation focus: Heavy investment in AI-powered comms tools and new propositions., • Growth opportunity: Play a visible role in scaling the agency and its offering., • Financial upside: Profit share and performance-based rewards., • Culture: Curious, commercial, outcome-focused and built on trust. Brilliant perks: • Competitive salary + bonus, • Profit sharing, • Hybrid working + work from anywhere allowance, • 25 days holiday + bank holidays + Christmas shutdown + birthday off, • Private health insurance, • £500 annual training allowance, • New business commission and recruitment referral bonuses Apply or drop me a message at for more details and a confidential chat. No sponsorship available for this role

Our well known client looking for a Warehouse Operations Manager who is responsible for the operational leadership and service delivery of their primary UK airfreight gateway near Heathrow. Must have Airfreight experience. Managing a team of 6 direct reports and approximately 140 indirect reports. The role oversees all warehouse and gateway cargo activities, ensuring the safe, compliant and efficient handling of import and export airfreight. Operating within a highly regulated environment, you will ensure compliance with aviation security, dangerous goods, GDP/MHRA and health & safety requirements while maintaining high standards of operational performance and customer service. You will lead a large operational team within a complex, unionised environment and work closely with internal departments, regulatory authorities and customers to deliver operational excellence. The role requires strong leadership, effective resource management and a commitment to continuous improvement. Key Responsibilities: • Lead the operational delivery of the primary UK airfreight gateway, overseeing all warehouse and gateway activities at the Heathrow depot., • Ensure the efficient and compliant handling of import and export airfreight in line with regulatory, security and operational standards., • Develop and maintain strong working relationships across operational departments to support service delivery and internal and external customer satisfaction., • Act as, or develop into, an Aviation Security Nominee joining the team for the site in accordance with CAA aviation security requirements., • Oversee Dangerous Goods compliance and operational training in conjunction with the UK Airfreight Compliance Manager., • Ensure full compliance with GDP/MHRA requirements in partnership with the site Responsible Person., • Manage operational resources with 6 direct reports across a complex shift pattern consisting of approximately 140 unionised employees., • Maintain high standards of yard and warehouse housekeeping and maintenance in collaboration with the Facilities Manager., • Oversee the management, compliance and training related to Material Handling Equipment (MHE), including supplier management and procurement., • Promote and drive a strong culture of Health & Safety in partnership with the National Health & Safety Manager., • Develop and utilise operational performance metrics to drive service quality, productivity and efficiency., • Champion continuous improvement initiatives and support the implementation of new technologies as part of the First Choice programme., • Foster an engaged and communicative working environment while maintaining clear routines, standards and operational discipline., • Ensure all operational activities and interactions comply with the clients Code of Conduct and all relevant compliance requirements, including anti-corruption policies., • Contribute to and support continuous improvement initiatives across the operation. Skills and Experience: • Highly self-motivated with the ability to manage multiple priorities and meet operational deadlines., • Strong leadership and people management skills, with experience managing large teams within a unionised environment., • Excellent communication and interpersonal skills with the ability to engage effectively at all levels of the organisation., • Strong knowledge of freight forwarding operations and airfreight import/export processes., • Experience operating within regulated environments, including Aviation Security, Dangerous Goods by Air, ADR and GDP/MHRA requirements., • Strong analytical capability with the ability to interpret operational data and develop meaningful performance metrics., • Commercial awareness with experience managing operational budgets and understanding P&L performance., • Confidence to challenge existing processes constructively and drive operational improvements., • Ability to obtain and maintain required security clearances including 5-year referencing, DBS and Counter Terrorism Check (CTC)., • Good knowledge of Microsoft products, Cargowise, Atlas and ICE would be an advantage

We’re supporting a global beauty and personal care brand with a strong heritage and premium positioning as they recruit a German-speaking National Account Manager to join their regional commercial team. This role is all about owning and driving performance across DACH markets, with a particular focus on Amazon Germany and other strategic eCommerce and omnichannel accounts. You’ll be the first point of contact for customers in-region, building strong partnerships while collaborating cross-functionally with marketing, finance, and operations teams to deliver best-in-class execution across all touchpoints. Key Responsibilities: • Full ownership of day-to-day performance across key German and DACH region accounts, • Build and execute tailored joint business plans that deliver brand and sales objectives, • Drive site merchandising, promotional alignment, and visibility across platforms, • Use commercial data to identify opportunities and influence strategy, • Partner closely with internal teams on launches, pricing, and supply chain coordination, • Ensure operational excellence through effective planning, reporting, and stakeholder management What we’re looking for: • Fluent German speaker with strong understanding of DACH retail or eCommerce markets, • Proven experience in National Account Management, ideally in beauty, FMCG or premium consumer goods, • Commercially savvy, data-driven and confident with digital sales environments, • Strong relationship builder – credible with buyers, collaborative internally, • Organised, analytical, and comfortable managing multiple workstreams in a fast-paced environment This is a brilliant opportunity to take on an international customer-facing role with real strategic input in a business that combines global reach with premium brand equity. If the role and responsibilities sound like a good fit for you, then I’d love to speak to you! Find out more about our available opportunities or how we can help you further your career – contact us today. Please get in touch with or click “Apply Now” to be considered for this vacancy: Email: The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.

Department: Commercial Partnerships Reports to: Commercial Partnerships Manager Location: Central London Hybrid working: 3 days in office, 2 days work from home Purpose of the Role: To provide essential administrative and operational support to the Commercial Partnerships team, ensuring smooth execution across all markets, partners and internal stakeholders. This includes reporting, JOOR and line sheet management, sample coordination, visual merchandising support, and maintaining accurate commercial data. The role plays a vital part during peak trading period, especially around seasonal markets, and ensures the Commercial team is fully supported across both Men’s and Women’s categories. Key Responsibilities: Sales Operations & Market Support • Support preparation for seasonal markets, including materials, linesheets, JOOR updates, order tools and product grids., • Assist with showroom set-up, sample organisation and visual merchandising tasks., • Coordinate market appointments and support scheduling across the team., • Input orders into JOOR with high accuracy and attention to detail., • Maintain up-to-date collection data, delivery windows and product details., • Update linesheets before and after markets to ensure consistency., • Prepare weekly and seasonal reporting dashboards, including sell-through and performance summaries., • Maintain trackers for orders, deliveries, contacts, VM submissions and market activity., • Assist with Retail Excellence reporting, store data and internal communication packs., • Assist in producing weekly Retail Excellence newsletters, VM guidelines, and communication packs., • Organise, collate and distribute VM photos and store images for internal stakeholders., • Maintain accurate, up-to-date contact lists for all partners globally., • Share lookbooks, seasonal tools, order confirmations and supporting documents., • Support the Commercial Partnerships Managers and Coordinators on general administrative activity., • Diary and calendar coordination during peak market periods., • Prepare presentations and documents as required., • Maintain organised shared drives and file structures., • Handle general administrative duties across the Commercial Partnerships team. Skills & Experience Required: • Strong administrative experience (luxury or wholesale environment preferred)., • Excellent organisation and attention to detail., • Ability to work accurately under pressure and meet tight deadlines., • Experience using Microsoft Office, including etrong Excel skills (pivot tables, formulas) and confidence in PowerPoint., • Effective communication skills, written and verbal., • Proactive, solutions-focused and comfortable working in a fast-paced environment., • Ability to multitask and prioritise effectively. Our Benefits: • 4 pairs of Ambassador Shoes per year., • 50% Friends and Family Discount., • 25 days holiday with an additional day off for your birthday, plus bank holidays., • Option to buy an additional 5 days holiday., • Pension Contribution., • Private Medical Insurance., • 2 Executive Coaching Sessions per year., • Enhanced Family Friendly Policy., • Workplace Nursery – salary sacrifice based childcare scheme., • Employment Engagement Calendar. Our Commitment to Diversity, Equality and Inclusion: Manolo Blahnik is an equal opportunity employer and are committed to preserving a caring, diverse and inclusive culture with people who feel a real sense of belonging. We recruit and reward based on capability and performance. Our diverse and multicultural teams ignite our creativity and we celebrate the differences that we collectively bring. We are committed to equal employment and progression opportunities and the elimination of any form of discrimination. We all hold a responsibility to recognise and respect our diversity and to support this in our words and actions. If you need reasonable adjustments at any point in the application or interview process, please let us know.

Title – Senior Business Development Manager – Media & Events Key Points Snr Sponsorship Sales Manager Selling sponsorship & advertising media products Company is a globally recognised Online Media company. Basic salary up to £55,000 About The Company A specialist player in the B2B event and online media space Targeting financial market sectors Known for some of the largest events in Europe London based About the Role Snr Sponsorship Sales Manager position Focus on winning new business as well as account growth Selling sponsorship, media & event packages Hybrid working About the Candidate Must come from a Sponsorship, Advertising or Marketing services sales background Ideally sold to professional services industries – e.g finance / PE Must be a new business salesperson Must have experience working for a smaller scale up business About the Package Basic salary of up to £55,000 + OTE Fantastic benefits: Work abroad OTE and Bonus

Lead Product Manager London, Hybrid Salary up to £110,000 This is a standout opportunity to shape the AI strategy for a major consumer platform entering a new phase of intelligent, personalised product development. You will play a pivotal role in introducing AI and machine learning across their ecosystem, driving meaningful impact for millions of users. The Company They are a fast‑growing consumer technology organisation with a mission to help people improve their financial futures. With a highly engaged customer base and a strong product reputation, they are now investing in advanced data and AI capabilities. The team is collaborative, forward‑thinking, and focused on delivering customer‑first innovation at scale. The Role As Lead Product Manager, you will guide how AI and machine learning enhance personalisation and decisioning across the platform. You will work strategically and cross‑functionally, shaping the roadmap and defining how intelligent experiences come to life. Key responsibilities include: • Leading discovery and strategy for AI and ML opportunities across the customer journey., • Defining how personalisation, intelligent decisioning, and automation elevate user experiences., • Owning the full product lifecycle from ideation through to delivery and optimisation., • Partnering with Data Science, Engineering, and Decisioning teams to shape what gets built., • Translating complex AI concepts into practical, user‑centred product decisions., • Creating scalable frameworks, hypotheses, and metrics for intelligent features., • Providing thought leadership within a product organisation building AI capability for the first time., • Influencing senior stakeholders on long‑term AI strategy. Your Skills and Experience You will bring: • Strong commercial experience in product management, including shipping AI or ML‑powered features., • Hands‑on experience with personalisation, recommendations, predictive guidance, or intelligent automation., • Ability to think system‑wide across customer journeys and design cohesive user experiences., • Proven end‑to‑end product ownership with a focus on measurable outcomes., • Skilled collaboration with engineering, data science, analytics, and leadership teams., • A strategic mindset and confidence operating autonomously in ambiguous spaces. Nice to have: • Experience within fintech or other regulated consumer products., • Exposure to responsible or ethical AI frameworks., • Background in large‑scale cross‑journey personalisation.

Sales Manager - Luxury Drinks & Gifting Location: London Contract Type: Permanent Office Based Salary: £40,000 + 2% of sales Opening Our client is a world-leading luxury brand dedicated to restoring the glory of their product category. They're seeking an experienced Sales Manager to join their London team on a permanent basis. If you have 5+ years in business development or account management, thrive in fast-paced environments, and are excited by the prospect of building relationships with premium hospitality clients, this role offers genuine career growth and the chance to work for a company with real purpose. Position Overview As Sales Manager, you'll drive revenue growth by developing existing client relationships and securing new business across London's premium hospitality and gifting sector. You'll identify gaps in client offerings, win bedroom and afternoon tea business, and build a pipeline of high-value accounts. Your work directly contributes to the organisation's commercial success whilst supporting their broader mission of positive social impact through their charitable foundation. Responsibilities • Develop SMART contact strategies using LinkedIn, email and in-person meetings to engage prospects and existing clients, • Research and identify key stakeholders within designated hotel, retail and gifting opportunities across London, • Maintain an up-to-date sales pipeline using HubSpot CRM, tracking all prospect movements and interactions, • Plan customer meetings and sales calls in advance, managing your calendar effectively, • Create best-in-class proposals and presentations using PowerPoint tailored to client needs, • Secure new accounts meeting minimum order values of £250 and annual sales targets of £3,000+, • Deliver a minimum of 12 new hospitality clients annually, • Maintain accurate business records on the CRM system and complete monthly sales reports, • Represent the organisation at industry conferences, meetings and events as required, • Deliver all personal business objectives set by the Head of Sales Requirements Essential: • Bachelor's degree in business, marketing or related field, • Minimum 5 years' experience in business development or account management, • Strong communication skills, both written and verbal, • Proficiency in Word, Excel, Outlook and PowerPoint, • Excellent organisational skills and ability to multi-task under pressure, • Budget management experience, • Ability to work effectively with senior management internally and GMs/Directors externally, • London resident with good transport access to Farringdon, • UK Settled Status Advantageous: • Experience working for a luxury FMCG brand, • Background in premium hospitality or customer-facing roles, • Experience selling premium products into 4 and 5-star London hotels, • Tender management and contract negotiation experience, • SME enterprise experience, • Knowledge of European languages (Italian or French) Benefits • Competitive salary of £40,000 - £45,000 + 2.5% sales uncapped, • Pension scheme with Scottish Widows, • Private healthcare with Vitality (after one year's service), • Life assurance scheme offering 4x salary, • Complimentary annual eye tests and optical care, • Bike to work scheme, • Access to Perkbox benefits app with exclusive staff discounts, • Welcome gift reflecting the company's product range, • Alongside this generous package, you'll join a values-driven team that genuinely cares about integrity, flexibility and making a difference. You'll work in a collaborative environment where your contributions are recognised and your professional development is supported. How to Apply If you're looking to advance your career and have the skills and experience to succeed in this role, please send your application to us. Include your CV, a cover letter outlining your relevant experience in business development and account management, and any supporting documents you feel strengthen your application. In your cover letter, please confirm you're a London resident with UK Settled Status and good transport access to Farringdon. Please submit your application via email with the subject line "Sales Manager Application" to

Spa Manager £30,000 + Commission Full Time Role Bushey, Watford We’re recruiting for a fantastic spa opportunity, this role is an exciting chance to step into management within a well-equipped and beautifully designed spa environment. The site offers an exceptional guest experience, combining relaxation, wellness, and premium facilities, making it an inspiring place to work and grow your career. Are you a Senior Spa Therapist ready to take that next step into management? This is an exciting opportunity to move into your first leadership role as a Spa Manager. If you’re passionate about delivering exceptional treatments but also eager to develop your leadership skills, drive performance, and take ownership of a spa operation, this role is designed for you. This isn’t just a Spa Manager position it’s a genuine development opportunity. You’ll be supported as you transition from senior therapist to leader, gaining hands-on experience managing a team, driving revenue, and influencing the success of the spa. The Role You’ll lead from the front, combining hands-on treatment work with team leadership and commercial responsibility. You will: • Support, motivate, and develop a team of therapists to deliver outstanding service, • Spend around 50% of your time delivering treatment, keeping your passion at the core, • Learn how to drive revenue through repeat business, retail, and upselling, • Take ownership of the spa’s performance and customer experience, • Work closely with the wider leisure centre management team About You This role is perfect for someone ready to step up and grow into management. You’ll likely be: • A Senior Spa/Beauty Therapist with NVQ Level 3 (or equivalent), • Already mentoring or supporting junior team members, • Commercially aware, with confidence in recommending and selling treatments/products, • Organised, people-focused, and eager to learn, • Ready to take on more responsibility and build a long-term career in spa management Your recruiter for this role is Becky Hopkinson, Account Manager at Love Recruitment and can be contacted simply by applying for this role below. Love Recruitment are a fitness recruitment agency, specialising in hundreds of fitness jobs like these. Lauren is a health and fitness recruitment specialist for the whole fitness sector and if keen to considered please ‘apply now’. Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.

LOCATION MANAGER We are incredibly excited to announce that Trotters Childrenswear & Accessories is opening a brand-new store at St. Pancras International, one of London’s most iconic and dynamic destinations. This will be our first step into travel retail, making it a truly special moment for the business. St. Pancras welcomes millions of visitors each year, from London commuters to international travellers arriving from across Europe. It’s a fast-paced, vibrant environment and an incredible opportunity to introduce Trotters to a global audience of families and gift buyers. We are now looking for passionate people to help bring this exciting new store to life, and recruiting for Management Positions. Travel retail is a unique and energising trading environment. No two days are the same, customers may be preparing for a special family visit, buying a last-minute gift before boarding a train, or discovering Trotters for the very first time. It’s a place where great service, energy and teamwork truly shine. This is a rare opportunity to be part of launching a brand-new store, shaping the culture, building a new team and helping define what success looks like in this exciting environment. WHO WE ARE: We have been Making Childhood Memories since 1990, with products, services and experiences that are safe, happy, and filled with sunshine. Family really is at the heart of everything we do. CUSTOMER We keep our customers, big and small, at the heart of our business. We take pride in our Trotters Touch customer journey and believe that “Great Service is Good Business.” We bring our product expertise to life on the shop floor and ensure it sparkles for every customer, every time. TEAM We see true value in growth and development. We embrace uniqueness, play to each other’s strengths, and thrive as a high-performing team, always sharing knowledge and passion for our products and services. COMMERCIAL We know an opportunity when we see it. We are empowered, creative, and proactive in our pursuit of commercial excellence, always thinking ahead and driving success through smart, customer-focused decisions. OPERATIONS We strive for operational excellence across all touchpoints. We drive efficiency, create seamless processes, and ensure everything behind the scenes works perfectly to support our teams and customers. THE ROLE Our Location Managers are the inspiration and driving force behind our teams - leveraging our five pillars of retail excellence to lead their locations with entrepreneurial flair and commercial brilliance. As a Location Manager at Trotters, you will nurture our business and drive it forward. You will ensure the achievement of KPI’s through genuine customer connection, maximising sales opportunities, and instilling excellence in your team. You will enhance sales and service by fostering an environment of passion for the brand, equipping your team with in-depth knowledge of our collections across all our customer touchpoints. MAIN RESPONSIBILITIES · Leverage our 4 pillars of retail excellence to drive achievement of your Location’s performance budgets and KPI’s. · Create excellent team participation, contribution & engagement, implementing effective incentives to inspire them to achieve excellence. · Ensure the team are expertly delivering best practice with enthusiasm and consistency. · Facilitate team-member learning and knowledge share - ensure detailed and up-to-date knowledge of Merchandising, replenishment and housekeeping best-practice to ensure the highest standards of presentation for all aspects of your Location. · Role-model and coach team on comprehensive product knowledge - particularly current season and iconic products, alongside specialised services such as shoe-fitting and Hairdressing. · Foster a dynamic sales environment, and coach team members in delivering a natural approach to sales - cascading your strong understanding of local market, customer profiles and shopping behaviour to your team to maximise sales and increase customer loyalty. · Ensure teams effectively capture customer data at POS and understand how this transforms customer relationship management, reporting regularly on customer insights. · Showcase fantastic commerciality through precise knowledge and insightful analysis of location product and figures; develop commercial actions and hold regular management meetings to ensure delivery against budgets, review risks and opportunities to influence positive action. · Identify and execute marketing opportunities within brand guidelines and drive success of all promotions, ensuring team involvement across all promotional activities. · Ensure continuous personal and team training & development, utilising cascaded resources to keep up to date with current business focuses. · Train & support team members at all levels on a pro-active and re-active basis, identifying areas for improvement; manage and document all performance matters, feeding back to the Regional Manager. · Proactively identify, anticipate, and resolve recruitment needs in partnership with the Regional Manager, underpinned by a high level of team understanding, effective succession planning and ongoing networking. Effectively manage onboarding of new starters. · Ensure team adherence to store administration, systems, and processes within company guidelines, drawing on excellent organisation skills and a competent knowledge and understanding of company business systems such as Quinyx and Eurostop. · Protect the assets of the Business by ensuring the location meets the required Company standard and legal compliance in Health & Safety, Maintenance and Loss Prevention. Sample regularly and take any corrective action. TOOLS OF THE TRADE · Significant experience managing retail teams, preferably within the premium space. · A natural and empathetic leader, well versed in coaching and developing team members. We would love someone who can harness the relationship between nurturing individual strengths and fantastic succession planning. · Excellent commerciality, able to implement and drive initiatives to achieve outstanding outcomes. · Demonstrable retail sales expertise, able to influence customer behaviour through elevated service, VM and excellent product knowledge and brand awareness, imparting this on your team. · Strong numerical capability - handy for reporting purposes as well as confidently walking customers through pricing, percentages, and promos. OUR VALUES We Think Customer First We ensure that our customers, and the children we design for, are our very top priority. The magic of our stores is reflected in our evolved digital channels. Our campaigns, product edits and excellent customer service makes shopping with us a joy. We Respect, Support and Build Trust - With our Team and Customers We respect and support all our team members, wherever they work, and whatever their role. We are one family with our suppliers and partners. Through our actions, we Inspire loyalty and build a community with our customers. We Grow and Learn Together We are all brand ambassadors, and we learn and grow together. Our head office, logistics and retail teams all collaborate to support the business. We Invest In our team and share knowledge and skills so that the Trotters spirt always shines bright. We Embrace Creativity Across our digital stories and our magical stores, we show creative spirit. We make emotional, genuine connections and bring childhood stories to life in our unique way. We are true heritage, yet modern in spirit. We Show Expertise and Pride in All That We Do We are specialists and we are proud of what we do. We go the extra mile to develop our knowledge, Including craftsmanship, In-store services, size guides and ethical manufacturing. Trotters is committed to equal opportunities and embraces diversity, understanding the needs and benefits of a balanced, inclusive workforce. We do not tolerate any harassment or discrimination towards any of our candidates or employees. We are proud to be an equal opportunities employer.

Accelerator Programme Manager South West London - 3 days, 2 from home Salary: £45k–£55k + bonus + potential equity We’re looking for an Accelerator Programme Manager to lead the delivery of a high-impact programme operating across health, sports and wellness. This role sits at the centre of a growing platform, connecting corporates with innovative startups across areas such as women’s health, performance, wellbeing and preventative care. You’ll work closely with senior stakeholders, from global corporates to early-stage founders, driving partnerships, facilitating introductions and ensuring the programme delivers real commercial and strategic value. You’ll also work cross-functionally with commercial, content, events and marketing teams, helping shape how the programme is positioned, delivered and scaled. Crucially, we’re looking for someone who is both commercially astute and operationally strong, with the creativity to constantly think about how to deliver the best possible experience and outcomes for clients. The role: • Own end-to-end delivery of accelerator programmes, from onboarding through to final showcase, • Manage corporate relationships, acting as a trusted partner throughout, • Curate and manage a high-quality cohort of startups across health, sports and wellness, • Facilitate introductions, partnerships and commercial conversations, • Work closely with commercial, content, events and marketing teams to deliver a joined-up programme, • Continuously refine programme structure, content and delivery to maximise client value, • Bring new ideas on how to enhance the experience, engagement and commercial outcomes, • Play a key role in the on-site experience at flagship events What we’re looking for: • Experience working in accelerators, innovation programmes or similar environments, • Proven experience delivering programmes that bring together corporates and startups, • Strong understanding of how corporate–startup ecosystems operate, including partnership dynamics and value creation, • Commercially astute and understands how value is created for clients and partners, • Operationally strong - able to execute programmes seamlessly end-to-end, • Creative mindset, always thinking about how to improve delivery and outcomes, • Confident managing senior stakeholders and building relationships, • Highly organised with the ability to manage multiple moving parts Why this role: • Opportunity to operate at the intersection of health, wellness and innovation, • High visibility role working with senior decision-makers and founders, • Cross-functional exposure across commercial, content, events and marketing, • Fast-paced, entrepreneurial environment with real ownership

Location: London (with global remit across Europe, US, Middle East & Asia) About The Consultancy Group The Consultancy Group is a high‑growth executive search and Interim Management firm specialising in Value Creation, spanning Strategy, M&A, and Business Transformation. We partner with global corporates, alongside mid and large‑cap Private Equity funds, their portfolio companies, and Tier‑1 consulting firms including BCG, Bain, McKinsey, Deloitte, EY‑Parthenon and others. Following the completion of our 5‑year strategy, we are entering an exciting new growth phase with a clearly defined path to business exit within 5–7 years. Transformation has been identified as one of the most significant opportunity areas for our next chapter. To accelerate that growth, we are seeking an exceptional Director of Value Creation & Transformation to lead, build, and scale this high‑potential vertical. The Opportunity This is a rare, entrepreneurial leadership role for a senior search professional seeking equity, P&L ownership, and a genuine route to MD/CEO within a fast‑scaling search firm. You will take full ownership of our Transformation practice, shaping strategy, driving revenue, and expanding our footprint across global corporates, private equity, portfolio companies, and consulting clients. This is one of the highest‑growth areas within our Value Creation offering, and you will play a pivotal role in defining its trajectory. Key Responsibilities • Practice Leadership & Growth, • Own the strategic direction of the Transformation practice, ensuring alignment with TCG’s Value Creation strategy., • Build, scale, and lead a high‑performing team with full P&L accountability., • Identify new markets, service lines, and commercial opportunities across Transformation, Turnaround, Change, Operating Model & Post‑Deal Value Creation., • Client Development & Delivery, • Develop and expand senior relationships across:, • Global corporates (FTSE, Fortune, listed and non‑listed), • Mid‑ and large‑cap Private Equity, • Portfolio companies across all stages of the deal cycle, • Tier‑1 strategy and transformation consulting firms, • Deliver complex executive mandates across Transformation Leadership:, • Chief Transformation Officers, • Operating Model & Change Leaders, • Value Creation, PMO, and Post‑Merger Integration specialists, • Transformation Directors/Partners within consultancies, • Leadership & Equity Value Creation, • Contribute to company‑wide strategy, board‑level discussions and long‑range planning., • Drive operational excellence, innovation in search delivery, and best‑in‑class client experience., • Play a meaningful role in the next 5–7 year business plan leading to exit and shared value realisation. What We’re Looking For Experience • Proven track record operating as a Director or high‑performing Senior Manager within executive search., • Deep credibility within Transformation, Value Creation, Change, Strategy, or M&A‑adjacent markets., • Strong portfolio of relationships across corporates, PE, or consulting (ideally a mix)., • Demonstrable ability to build and scale a practice, including team leadership experience. Skills & Attributes • Entrepreneurial mindset with a strong leadership presence., • Commercially astute and data‑driven, with a strategic approach to scaling a vertical., • High integrity, collaborative style, and the gravitas to engage board‑level stakeholders., • Ambition for growth, ownership, and long‑term equity value creation.

🛍️Social Commerce Manager (TikTok Shop) ➡️Global DTC Scale-up 📍London (2-3 days per week office) 💸£60,000 - £80,000 Our client, a high-growth DTC scale-up in the Health & Wellness space, is hiring for an exciting role on their team, a Social Commerce Manager (TikTok Shop). The TikTok Shop Manager will drive measurable growth through TikTok Shop by scaling their creator community, evolving content strategy, and maximising GMV. This is a high-impact, high-ownership role where you will own the channel end-to-end and take it to the next level. They need someone with a hustler attitude, competitive mindset and someone is will obsess over TikTok (what's the latest trends, what is going viral with their competitors etc). About the Role: • Build, scale, and manage a high-performing TikTok Shop creator network, • Develop and refine creative briefs that drive real sales outcomes, • Launch and optimise creator challenges and incentives for performance uplift, • Partner cross-functionally with creative, paid, and agency teams, • Use content analytics to evolve strategy based on real results About You: • Proven hands-on experience running TikTok Shop and creator communities, driving tangible results, • Ideally come from an influencer-driven brand background (Nutrition, Health & Wellness space), • Deep understanding of TikTok mechanics, content trends, and what converts, • Strong commercial mindset: fluent in GMV, ROAS, CPA and performance metrics, • Confidence briefing, motivating, and managing creators at scale, • Strong relationship building skills, • Exposure to the US market would be ideal If you are interested, "Apply Now" or send your CV to 📩

Programme Manager – Major Nuclear Infrastructure Programme UK-based – Long-term, nationally significant programme The Opportunity • We are supporting a client delivering a once-in-a-generation UK infrastructure programme, now fully authorised and moving into large-scale construction., • This is a senior Programme Manager role with end-to-end accountability for the delivery of a major, complex portfolio of systems and assets, valued in excess of £1bn. The programme sits within a highly regulated, politically visible environment and will have a long-term national legacy., • This role offers genuine ownership, scale and authority — suited to an experienced programme leader who has already operated under intense scrutiny and understands what it takes to maintain control of safety, cost, risk and schedule across multiple interdependent projects. The Role • The Programme Manager will lead the full lifecycle delivery (Engineering, Procurement, Construction and Commissioning) of a major infrastructure portfolio, managing a team of 10–30 Senior Project Managers and Project Managers., • You will be accountable for integrating multiple complex workstreams, managing significant interfaces, and ensuring delivery against agreed safety, quality, time and cost objectives., • The role requires confident leadership within complex governance structures, regular engagement with senior stakeholders, and the ability to make sound, defensible decisions in environments where information is incomplete and pressure is high. Key Responsibilities • End-to-end leadership of a major infrastructure programme or portfolio, • Direct leadership, coaching and performance management of senior project teams, • Oversight of programme cost, schedule, quality, risk and change, • Management of complex interfaces, dependencies and third-party contributions, • Establishing and maintaining effective delivery systems, controls and reporting, • Clear, authoritative communication with senior stakeholders and governance forums, • Proactive identification and resolution of delivery risks and issues, • Shaping and mobilising delivery capability as the programme evolves, • Ensuring effective handover and readiness as project elements complete Candidate Profile This role will suit a calm, credible and delivery-focused programme leader with a track record in major infrastructure or capital programmes. You are likely to bring: • 15–20+ years’ experience in complex projects or programmes, • Personal accountability for large-scale programmes or portfolios (not just workstreams), • Experience leading large teams of senior project professionals, • Strong commercial and financial acumen, • Experience operating within complex governance involving regulators, government or JV partners, • The ability to translate technical complexity into clear decisions, • Confidence to challenge senior peers and executives constructively, • A composed leadership style that commands respect through delivery, • An engineering, project or technical foundation is expected. Experience in highly regulated environments (e.g. energy, nuclear, transport, utilities, defence) will be advantageous. What’s On Offer • Ownership of a high-value, complex programme with national significance, • Genuine authority and scale, rather than a diluted matrix role, • Long-term programme stability and executive-level sponsorship, • A delivery challenge focused on legacy, safety and excellence If you are interested to find out more, get in touch for a confidential chat!

Role: Director of Project Delivery Location: East London (hybrid 4 days a week on-site, site visits across London as required) Salary: Up to £85k Reporting to: Chief Operating Officer The Company A renowned and growing marine transport and infrastructure operator is entering a new phase of modernisation and growth, with major capital projects underway across vessels, piers, and customer-facing environments. With a small senior team driving a wide variety of operational, construction and fleet-related upgrades, the business is now strengthening its project capability to ensure high-quality delivery across its portfolio. This is an opportunity to join a lean, focused leadership group where your work has a visible, city-wide impact. The Role We’re looking for a Director of Project Delivery to oversee the planning, governance and execution of major operational and capital projects. You’ll manage a Project Manager and Project Executive, working closely with the COO and wider senior leadership team to ensure the portfolio progresses on time, on budget and to the highest safety and operational standards. Projects span vessel upgrades (including new electric craft), pier construction and redevelopment, marine works, and broader infrastructure improvements - requiring someone comfortable leading delivery in complex, multi-stakeholder environments. This role suits someone confident operating at senior level while still maintaining a hands-on approach to delivery, risk management and contractor oversight. Key Responsibilities • Lead governance and oversight of the full project portfolio, ensuring alignment with organisational strategy, • Translate strategic goals into clear delivery plans, milestones and project controls, • Prioritise projects based on value, risk, operational impact and resourcing, • Monitor delivery against timelines and budgets, taking early action to resolve risks and bottlenecks, • Act as the senior point of contact for contractors, suppliers and delivery partners, ensuring compliance and performance, • Direct and support internal project teams, providing clarity, leadership and accountability, • Maintain rigorous governance frameworks, approvals processes, and change controls, • Collaborate closely with Finance, Operations and external partners to ensure accurate forecasting and resource alignment, • Lead operational readiness planning for new vessels, assets or sites coming into service, • Drive continuous improvement by applying lessons learned and performance insights to future delivery Skills & Experience • Significant project or programme delivery experience, ideally in transport, marine, infrastructure or public-sector environments, • Strong track record delivering complex capital projects over £5m, • Experience coordinating internal teams and external contractors in multi-disciplinary environments, • Comfortable managing construction-led workstreams, vessel or marine-related upgrades, or customer-facing infrastructure projects, • Proficient in recognised project methodologies (e.g. PRINCE2, MSP, Agile), • Strong commercial judgement with experience in vendor management and contract oversight, • Confident operating with senior stakeholders and executive leadership, • Calm, structured and pragmatic under pressure, with strong problem-solving skills Behaviours & Approach • Clear communicator who builds trust across technical and non-technical teams, • Strategic thinker who can also move quickly when operational issues arise, • Highly organised with strong attention to detail, • Comfortable navigating ambiguity and bringing structure to evolving situations, • Collaborative, steady under pressure, and confident leading others Location: Based at Head Office in East London with occasional travel to project sites across the city Working: hybrid, but mostly on site, 4 days a week Salary: £85k (DOE) We are an equal opportunity employer. We value inclusivity and diversity, believing it creates a better working world. We love to see applicants from all different backgrounds and hire based on skills and potential, not solely focusing on prior experience. Qualified applicants will receive consideration for employment without regard to age, disability, gender perception or identity, marital status, pregnancy or maternity, race or ethnicity, religion or belief, sex, or sexual orientation. If you require any accessibility support, please let us know how we can improve your experience.

4 days a week in the office The Operations Implementation Associate will support the implementation of investment propositions, oversee daily operations, and ensure accurate and timely reporting. This role requires extensive experience in DC pensions operations, strong technical and regulatory knowledge, and the ability to manage complex projects and stakeholder relationships. Key Responsibilities • Oversee and execute day-to-day operational tasks to maintain high-quality service for UK DC retirement solutions., • Ensure investment propositions are implemented effectively, adhering to platform and regulatory requirements., • Manage business-as-usual (BAU) changes, including fund launches, transitions, and other investment-related updates., • Support delivery of investment proposition developments, including transformational projects to enhance default investment solutions., • Maintain accurate portfolio data for performance reporting and ensure timely submission of external data., • Conduct daily portfolio reconciliations and implement trading instructions from the investment team., • Ensure compliance with FCA investment regulations and other relevant regulatory frameworks (e.g., Value for Members, Consumer Duty, Sustainable Disclosure Regulations)., • Assist with commercial calculations and assess the impact of investment change initiatives., • Prepare clear and accurate materials for clients and internal stakeholders, including steering groups, governance committees, and trustees., • Liaise closely with internal teams, external providers, and platform partners., • Continuously identify opportunities to improve processes, with a focus on automation, data accuracy, and operational efficiency., • Proven experience in DC pensions operations or delivery, ideally within an asset manager, provider, or consultancy., • Strong understanding of investment products, distribution, and UK DC pensions regulatory environment., • Demonstrated ability to manage complex projects and BAU changes in a multi-asset or DC setting., • Excellent numeracy skills, with experience handling large datasets., • Proficient in Microsoft Office (Excel, PowerPoint); programming skills are advantageous., • Strong organizational skills, attention to detail, and ability to prioritize multiple tasks effectively., • Excellent communication skills, with the ability to build strong relationships with colleagues, stakeholders, and external partners., • Commercially minded, able to navigate technical investment challenges., • Organized, detail-oriented, and process-focused., • Flexible and adaptable, capable of working independently or collaboratively., • Proactive in identifying and implementing operational enhancements., • Strong interest in financial services and the UK retirement savings market., • Able to build trust and credibility with internal and external stakeholders.

Our client is a UK market leader within the commercial catering sector with a collaborative culture, great team, strong sales infrastructure and a comprehensive offering. Due to exciting growth they are looking for a Regional Account Manager / Business Development Manager to spearhead growth within their hotel sector specialism across London. £45-48k base salary with commission to a £65k Year 1 + car/car allowance £6k levelling so a Year 1 £70k OTE package This role is a Remote position but will need someone living in London with plenty of client meetings across restaurants, cafes, leisure centres and NHS trusts. (any exposure or understanding of the Tuco framework would be advantageous) Typically 5-10 client visits on a F2f basis weekly so a fast-paced role with lots of client facetime. Great mentor, collaborative culture and a great team and a balance of 50% Account Management activities and 50% New Business reactivating lapsed accounts. This role is a new business focus on driving revenue within the hospitality and catering industry and would require someone who has experience in either selling into the hospitality sector or into NHS/Education and the interest to move into this arena. Role is to both maximise existing relationships and to re-open doors and also to increase spend within lapsed clients and will need someone with a proven track record of maximising relationships and spend. Pushing to becoming a main supplier and securing mutually beneficial working relationships. An empathetic and consultative approach with strong commercial acumen is key here. 75% of clients in the London and surrounding area - the other 25% South East corridor Strong organisational skills, diary management - and YOU and the UK market leader you represent being the reason why along with your service levels you become the partner of choice.

Job Title: Technical Sales Manager Salary: £50-75k+ (base, depending on experience), plus performance-based bonus + share options (reward long-term performance and contribution to business growth) Location: Leeds or London (Hybrid), Travel across UK & EMEA required Reports to: Managing Director About Anstar: Founded in 2018, Anstar is a rapidly growing speciality chemicals distributor headquartered in Leeds, UK. We act as a commercial and technical bridge between Eastern manufacturers and global markets. We are market leaders in UV-curing materials (particularly photoinitiators) and are now expanding into nutraceutical, food, and speciality ingredients, leveraging our supply chain strength and technical expertise. Our culture is lean, ambitious, and execution-focused — combining startup agility with deep technical credibility. Highlights: • We are committed to sustainable business practices, including the supply of bio-sourced raw materials, aiming for long-term success while minimising environmental impact, • Technical excellence is a priority; all our sales personnel possess a strong technical (Chemistry) background, enabling us to offer full-breadth service, • We embrace a 'Technology First' approach, utilising cutting-edge software and automation to drive efficiency and scalable growth The Opportunity: We have established a strong supplier of speciality materials used across food, animal feed, cosmetics, and pharmaceuticals. These chemicals include Propyl Gallate, Tannic acid, Gallic acid and other antioxidants, supplements and additives. To steer and expand this exciting new venture, we seek an accomplished and ambitious individual with a demonstrated aptitude for business development, strong chemistry background, sharp commercial acumen and adept critical thinking abilities. This role will offer an invigorating blend of challenges, a dynamic work environment and the opportunity to foster an entrepreneurial spirit. You will be responsible for driving a new business unit and continuing our company’s upward trajectory. Key responsibilities include but are not limited to: • Drive business development and growth of the new speciality raw materials business unit, • Develop and nurture a sales team as required and provide effective leadership, setting clear goals, providing guidance and support, and fostering a high-performance culture, • Proactively identify and pursue new business opportunities, cultivate relationships with potential clients, and negotiate contracts to secure new accounts in the UK and EU, • Maintain strong relationships with key customers, understanding their needs, addressing inquiries, and providing exceptional customer service, • Stay ahead of industry trends, market dynamics, and competitor activities. Conduct market research and analysis to identify potential growth areas, customer demands, and emerging opportunities, • Track sales performance, analyse key metrics, and prepare regular reports on sales activities and revenue forecasts, • Produce product/ company presentations and present to potential and current customers, • Produce technical presentations with the support of formulation and research teams, • Oversee the financial performance (P&L) of the business unit, monitor expenses, manage budgets, and optimise profitability in line with the company's financial objectives, • Act as a brand ambassador at industry events, trade shows, and conferences, representing the company professionally, networking with key stakeholders, and promoting the company's products and services, • Continuously evaluate and improve sales processes, tools, and methodologies to enhance efficiency, productivity, and customer satisfaction, • Visit customers, distributors and suppliers as required Essential requirements for the role: • Experience in food/nutraceutical/ingredient markets (minimum 3+ years), • Ability to remain hands-on in business development (not overly senior/purely strategic), • Understanding of raw materials and ingredient applications, • Proven experience (3-5+ years) in B2B technical sales, with a proven track record and technical background in (speciality) chemical industries, • A strong background in Chemistry (e.g., BSc/MSc degree, 1st or 2:1 equivalent from a reputable university) with technical proficiency, • Ability to conduct market analysis and contribute to sales planning, • You have demonstrated exceptional managerial prowess, with the capacity to inspire and motivate others, • Excellent verbal and written communication skills and have high interpersonal competence and negotiation abilities, • You are able to work independently under remote management (e.g., WFH), • Proficient in creating and delivering client-ready presentations, • Experience using CRM and ERP software, • Highly proficient with standard business technology (laptops, phones) and Microsoft Office Suite (Excel, PowerPoint, Word, Teams), • Full driving licence and willingness to travel across UK and EMEA when required Advantageous/desirable section: • Training in Management (online/ in-person courses, MBAs etc.), • PhD in Chemistry The interview process will consist of an initial phone call, followed by 2-3 interview rounds. Equal Opportunity: Anstar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Website: ___ HQ: Airedale House, 423 Kirkstall Rd, Leeds, LS4 2EW, UK Founder & Managing Director: Dr Liangyu Hawkes We look forward to welcoming talented individuals into our dynamic team. The Anstar Team

ACCOUNT MANAGER · Function: Global Retail & Distribution | Account Strategy | Trade Marketing & Partnerships · Responsibility: Build and maintain strong commercial relationships with ripple⁺ retail and distribution partners globally, driving trade marketing strategies and account growth. · Reports to: Co-Founders & Head of Sales · Location: London, Camden Key Responsibilities: Account & Relationship Management: · Act as the primary liaison between ripple⁺ and its retail and distributor partners globally. · Cultivate and maintain strong relationships with current and potential trade partners to enhance brand loyalty and maximize sales opportunities. · Provide timely and responsive support to key accounts, addressing inquiries, resolving issues, and ensuring customer satisfaction. Sales & Growth Strategy: · Support and collaborate with the Retail Team to achieve sales targets by implementing effective communication, strategic planning, and account expansion. · Manage travel retail expansion, including merchandising strategies, staff training, market analysis, and logistics management to drive growth in the sector. · Provide strategic recommendations on how to activate with trade partners, aligning with shopper needs while enabling ripple⁺'s growth. · Own the commercial strategy, prioritizing specific retailers and partners based on business objectives. Trade Marketing & Activation: · Develop and execute tailored promotional campaigns and activations for key accounts both online and in-store. · Plan promotional calendars in collaboration with retailers, aligning with key campaign periods predefined by the marketing team (e.g. "New Year, New Me", "Stoptober"). · Deliver strong and disruptive in-store activations through impactful merchandising and retail experiences. · Support new store openings, counter launches, and special events with seamless execution and coordination. Operational Excellence & Retail Support: · Monitor and ensure the correct implementation of new listings, promotions, and online presence. · Manage all in-store marketing materials and liaise with designers to bring creative assets to life. · Standardize marketing proposals and sales decks to align with ripple⁺'s branding and evolving product offerings. · Educate and upskill retailer staff on the ripple⁺ brand and products by hosting training sessions to turn them into brand evangelists. Logistics & Account Coordination: · Oversee order processing and fulfillment for key accounts, ensuring inventory levels are managed effectively. · Address any order discrepancies or fulfillment issues to maintain customer satisfaction and operational efficiency. · Manage new partner onboarding, overseeing product listings, and providing standardized assets and product information to ensure a smooth launch. Experience & Skills: · Bachelor's degree in Business, Sales, Marketing, or a related field. · 5+ years of experience in account management and/or sales within consumer goods, wellness, or retail industries. · Strong communication, negotiation, and problem-solving skills. · Proficiency in CRM tools and account management systems. · Ability to work effectively in a fast-paced, dynamic environment. · Knowledge of the retail and travel retail industries is a plus. · Multilingual proficiency is advantageous. · Entrepreneurial mindset with a detail-oriented and proactive approach. Working at ripple⁺ We offer a supportive working environment, plenty of training & career development opportunities, monthly fitness package, team events, quarterly socials, and more, ensuring you can work happier. · Amazing ‘HQ’ in Camden, where you’ll be based (this position requires full-time office presence). · A supportive & friendly team of hard-working people. · 25 days holiday per year, excluding Bank Holidays. · £40/month towards your mental & physical wellbeing. · Team events & socials. · Travel to and from work covered. The start date for this role is immediate upon finding the right candidate. The interview process will be three stages: a phone interview and two face-to-face interviews, with the final interview including a presentation.

🚨 Account Manager – UC / Connectivity / IT 🚨 📍 South London 💸 £40k + commission A fast-growing, tech-led provider in the communications and IT space is expanding its commercial team. This role sits at the heart of revenue growth — owning key relationships, converting high-quality opportunities, and unlocking long-term account value. The offering: 📞 Cloud-based communications & voice platforms 🌐 Connectivity, networks & infrastructure 💻 Managed IT & workplace technology 🤖 Automation, AI enhancements & next-gen integrations What you’ll be doing: 📊 Managing a portfolio of existing clients 🤝 Identifying opportunities to expand, upgrade, and future-proof accounts 🔥 Converting pre-qualified, warm opportunities (no cold prospecting) 🔁 Driving renewals, retention, and recurring revenue growth 📅 Engaging in meaningful client conversations — meetings are already in place The environment: A consultative, solutions-led sales culture with strong internal support, where product innovation and customer experience drive everything. Package: 💸 £40k base + uncapped commission (structure flexible for the right profile) 📍 South London – office-based with hybrid flexibility depending on experience

Hospital Key Account Manager • Full-time, permanent role., • Company car, • £15k - £20k bonus., • 22 days holiday plus Bank Holidays., • Travel to Ireland (training), • National Role Please note candidates must have current hospital key accounts/sales experience. Our client, based in the UK and Ireland, provides best-in-class genomic next-generation sequencing services to Clinicians, Biopharma and Clinical Research sectors worldwide. Due to unprecedented demand, they are now seeking an experienced Hospital Key Account Manager to cover London and its surrounding areas. The KAM will be responsible for driving business growth by securing and expanding relationships with private healthcare providers offering Non-Invasive Prenatal Testing (NIPT) and within the private hospitals for other accredited clinical genetic testing services. This role focuses on winning new business in private clinics and private hospitals, building access to key stakeholders, including healthcare professionals (HCPs), laboratory managers, and senior decision-makers. The primary focus is on Oncology and NIPT, with additional opportunity to deliver new business across Neurology, Nephrology, Ophthalmology, and Cardiology. Main Duties & Responsibilities: • Identify, engage, and win new business from private NIPT clinics and private hospitals across the UK., • Secure access to and build relationships with key decision-makers, including Consultants, Laboratory Managers, Pathologists, and Hospital Administrators., • Develop and execute a territory strategy to achieve commercial targets across priority specialities., • Lead commercial discussions and negotiations for new contracts and service agreements., • Map and prioritise key accounts with high growth potential in Oncology, NIPT and related specialities., • Deliver high-quality educational and promotional meetings to inform HCPs and hospital teams about the company’s genetic testing portfolio., • Plan and execute scientific and commercial presentations to drive awareness and adoption., • Work collaboratively with the Scientific Team and Marketing to deliver value-added activities and educational events., • Maintain strong, ongoing relationships with existing clients to ensure satisfaction and continuity of service., • Collaborate cross-functionally with marketing, scientific, and laboratory operations teams to ensure optimal service delivery., • Provide market intelligence and competitor insights to inform strategic decision-making., • Maintain accurate CRM records of customer interactions, opportunities, and pipeline status as required, • Regularly report on sales performance, customer activity, and territory insights., • Monitor account metrics and adjust strategies to ensure achievement of targets. Key Skills/Previous Experience: • Bachelor’s degree in Life Sciences, Biomedical Science, or related discipline (preferred)., • Minimum 3–5 years’ experience in hospital sales within the pharmaceutical sector., • Demonstrated success in developing new business and managing complex hospital accounts., • Experience engaging with multidisciplinary hospital stakeholders (clinicians, laboratory managers, and procurement)., • Previous exposure to genomics, molecular diagnostics, or women’s health (NIPT) is highly advantageous., • Existing, active relationships in Oncology, NIPT, Cardiology, Nephrology, Neurology, or Ophthalmology., • In-depth knowledge of the private hospital network in and around London, • Confident and credible with clinical and commercial stakeholders., • Collaborative, adaptable, and able to thrive in a fast-paced, science-driven environment., • High integrity and commitment to ethical commercial practice., • Full, clean driving licence. Additional Information: • Please note this is a full-time, permanent role., • Company car, • £15k - £20k bonus., • 22 days holiday plus Bank Holidays. Please contact Matt Hartwell on 07301283663 or email your CV to for a confidential chat.

Director of Artist Relations & Management | Fast Growth Music Management Scale Up | London Harmonic are delighted to be working on a retained basis alongside an extremely exciting, fast growth independent rights music management scale up, in the search for a Director of Artist Relations & Management to join their consistently growing team. As a newly created role, there will be huge amounts of autonomy and ownership on offer, while suiting highly curious and ambitious candidates looking to have a real voice at the table during this next growth phase. The Business: The nature of this business is centred around providing real support to independent musicians, artists and label creators to ensure the maintaining of full creative control while maximizing global reach. Providing premium digital distribution and YouTube channel management services to a carefully curated roster of emerging talent, our clients invite-only platform ensures personalized attention for artists who wish to retain complete ownership of their work while accessing industry-leading tools to optimize their presence across the digital music ecosystem. With tailored solutions for each individual client and their respective career journeys, services include supporting with music distribution, data analysis, promotion strategy, royalties and accounting and YouTube channel management. This comes with the ultimate goal of ensuring artists retain ownership of their music, protecting copyright and earnings, and expanding audience and revenue. This extremely culture driven business focuses on values including respect, fun, knowledge and putting their clients interests at the forefront of their mission. With global headcount for the team at 35 and scaling, and turnover at £35 million and growing year-on-year, this is an extremely exciting opportunity to grow alongside, and have a real impact on the expansion of the business. The Role: This vacancy comes at a hugely exciting moment, with a newly created Director of Sales role also currently being hired. The business are in a period of exponential growth – with YouTube and DSP earnings up by 160% in 2025 compared to the same period in 2024. There is therefore the need to grow the team to meet the increasing demand and to expand our offering for the artist community. The main purpose of the role will be to lead and scale the Artist Relations and Management function, acting as a senior artist manager, building trusted, long-term relationships with artists, labels, managers, and creators. The role is responsible for long-term artist career development, release strategies, platform growth, audience development, retention, and overall satisfaction, ensuring artists receive best-in-class management-style support. Duties: Artist Management & Career Development: • Act as senior artist manager and trusted advisor for artists and creators., • Develop and own long-term artist career strategies, including creative direction, release planning, platform growth, and monetisation., • Work closely with artists and their teams (managers, labels, agents, publicists) to align goals and execute career plans., • Lead release strategy across singles, EPs, and albums, • Support artists in audience and fan engagement, and digital brand building Artist Services & Execution: • Oversee delivery of artist services,, • Translate platform data and performance insights into clear, actionable recommendations for artists and their teams., • Identify opportunities for growth across monetisation, content strategy, partnerships, and new platforms., • Ensure artists understand and maximise the value businesses services. Relationship Management: • Build deep, long-term relationships with artists, managers, labels, and partners., • Act as the internal voice of the artist, championing artist needs and priorities across the business., • Support onboarding of new artists in collaboration with Sales and Client Relations, ensuring a smooth transition into artist management. Team Leadership & Strategy: • Build, lead, and mentor the Artist Relations and Management team., • Set KPIs focused on artist growth, retention, campaign performance, and satisfaction., • Establish best practices, workflows, and frameworks aligned with modern artist management and label services models., • Contribute to the overall music strategy in partnership with the Head of Music Cross-Functional Collaboration: • Work closely with Sales, Operations, Client Relations, and other teams to align artist strategies with business goals., • Support commercial initiatives without owning direct sales targets, ensuring artist interests remain central., • Collaborate with external partners and platforms where required to support artist growth. What we’d like to see (essential): • Strong background in artist management, artist services, artist relations, or label services., • Strong experience working directly with artists, managers, labels, and agents., • Deep understanding of the modern music industry, digital distribution, and platform-led growth, • Previous line management experience, • Excellent communicator with a passion for relationship-building, music, culture, creativity, and artist development What we’d like to see (bonus): • Experience in fast growth start up / scale up beneficial but not essential Salary: up to £70k base + uncapped commission package Location: London (hybrid – 3 days in office / 2 from home) If you are interested in this opportunity, please feel free to reach out on 0203773350 or email on At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.

ROLE OVERVIEW // We are seeking an experienced Category Manager to join our Procurement team within the Finance Department. This role is integral to ensuring the firm acquires the right goods and services at the best value, supporting our strategic objectives while maintaining operational excellence. As a Category Manager, you will lead and drive strategic procurement initiatives across key spend categories, shaping best practices and delivering commercial value across the organisation. This role requires someone who thrives in an autonomous environment, bringing deep expertise, commercial acumen, and a forward-thinking approach to procurement. You will be part of a team fostering a high-performance culture and ensuring procurement strategies align with the firm’s overarching business priorities. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. Category Strategy Development: • Develop and execute category specific sourcing strategies that align to departmental business objectives and overall business goals., • Perform spend analysis to identify areas of spend optimisation and return on investment., • Monitor, collate and analyse supplier performance data, to assess value for money and supplier improvement opportunities., • Monitor market trends and benchmarks to ensure competitiveness and market leading innovation. Strategic Sourcing: • Lead end to end category sourcing activity., • Build a fit for purpose supply chain to deliver departmental objectives., • Support, and in some cases lead, all relevant negotiations., • Ensure application of robust supplier approval, • Draft, review, and agree all relevant third-party contracts. Supplier Management: • Lead supplier performance reviews and development improvement initiatives., • Identify and build plans mitigate risk in the short-, medium- and long-term horizon., • Lead on segmenting suppliers and develop long term relationships and supply plans executed through cross-functional teams. Stakeholder Management: • Collaborate in cross-functional teams such as finance, operations, and legal to align procurement goals., • Provide procurement partnering support services within dedicated category department, and other categories when required., • Manage and resolve supply chain performance related issues with the relevant department., • Ensure compliance to internal policies, ethical standards, and regulatory requirements. Data Analytics: • Use and build analytical dashboards to identify trends, risks, and opportunities within procurement., • Provide regular reports on category performance, spend management, and procurement partner metrics., • Develop dashboards and tools to enhance visibility of spend and performance. CANDIDATE PROFILE // Candidates for this position must have: • A results driven mindset focused on delivering measurable value to the firm, • Deep knowledge of market dynamics and supplier ecosystems across varying managed categories, • The ability to foster innovation and challenge the status quo in procurement process, • A commitment to ethical and sustainable procurement practices, with an aptitude for continuous improvement. Experience: • Minimum 5 years of experience in procurement, with expertise in category management., • Proven history in cost management, profit protection, value creation, supplier commercial negotiation, and supplier management. Technical and Analytical Skills: • Strong understanding of procurement processes, supplier management, and category-specific trends., • Proficiency in procurement systems and tools., • Excellent knowledge in contract law and drafting agreements, • Advanced data analytics and knowledge of BI and Excel. Soft Skills: • Exceptional communication and negotiation skills., • Strong project management and organisational skills, with the ability to manage multiple priorities., • Collaborative and able to influence stakeholders across all levels of management in the firm. Education: • Degree in supply chain, business administration or a related field, • CIPS highly desirable We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

“Perfume is a living experience.” —Thibaud Crivelli, Founder. Maison Crivelli is a French luxury fragrance Maison created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. With a constant spirit of adventure, the Maison partners with the best perfumers to propose disruptive fragrances which surprise and invite to lose one’s bearings. Present in 50 countries and over 600 points of sale, the Maison is one of the fastest growing in the category. The UK subsidiary is two years old, and this is the perfect time to join fast paced, hyper growth and truly entrepreneurial adventure. Scope Reporting into the Commercial Manager, this position is a hands-on day to day cross functional support role. Main Accountabilities Wholesale Management Wholesale Order coordination • Collect, enter and validate customer POs on the system, • Check pricing accuracy, quantities, and stock availability, • Coordinate order preparation with the warehouse and confirmations with customers, • Monitor wholesale order shipments from preparation to delivery, • Handle disputes and service issues (delays, discrepancies, non conformity), • Review invoices vs. orders prior to finance validation Wholesale chargeback coordination • Review and validate internally all wholesale chargebacks, • Investigate all chargebacks with finance and 3PL partner, ensuring dispute submission and resolution tracking, • Track chargebacks and support corrective actions to improve processes moving forward, • Coordinate and receipt merchandising team to ensure orders are placed within timings and reflective of launch plans and stock cover KPIs New launch and Discontinuation management • Responsible for the creation and submission of new line forms for all new launches, • Manage any SKU switches with the retailer merchandising team, • Be responsible for the end-to-end process of any retailer stock returns (for damaged items, customer returns, aged stock…) ensuring all communication between retailer, Maison Crivelli retail teams, 3PL and finance teams is completed, • Coordinate with the retail and marketing team all new launch and promotional activity NSV orders, • Organize all training gifts and incentive sourcing in line with the agreed plans Commercial operations coordination • Monthly stock replenishment, • Reviews & Submit monthly purchase orders to HQ based on demand/sales forecast, • Track order confirmations and lead times-, • Maintain accurate order logs and documentation, • Creates inbound PO on WMS, • Liaise with freight forwarders to arrange international and domestic shipments, • Monitor shipping timelines and ensure customs clearance, • Communicate shipment status to internal stakeholders, • Operational system maintenance, • Maintains master data on WMS and Financial platforms, • Creates all new SKU on WMS and Financial platform, • Warehouse Ad-hoc requests, • Coordinate with warehouse on stock transfers, special packing, or urgent dispatches- Resolve inventory discrepancies, • Support cycle counts or stocktakes with admin documentation Reporting • Weekly sell out reporting coordination, ensuring all information received by the retailer and inputted to main internal database., • Weekly sell in reporting, • Support with stock cover in trade analysis, • Maintain UK master data with all retailer SKU codes and corresponding internal codes Skills & Experiences • 1 to 2 years experience in a wholesale business, • Experience in a commercial / sales function with multiple B2B clients and with handling end to end wholesale orders cycles, • Understanding of UK beauty retailers and department stores, • Computer literate and proficiency with MC applications PPT, Excel, Word and Outlook, • Intermittent excel skills (formulas, VLOOKUPs, pivot tables, basic data analysis), • Excellent time management skills with ability to prioritise workload, • Excellent planning and organisational skills, • A proactive approach and the ability to build strong internal and external relationships, • Commercially aware with the ability to analyse information and offer recommendations, • Self-motivate, passionate individual with can do attitude and entrepreneurial growth mindset, • Excellent written and verbal communication skills, • Curious and team player attitude

The role holder is responsible for Contract Administration activities reporting into the Procurement function and supporting the Contract Holder/Contract Company Representative, in the effective administration of Contracts within the area of competence. RESPONSIBILITIES • Responsible for the Contract Administration activities within their competence in accordance with applicable Regulatory Framework;, • Provides support/assistance to Contract Holder / Compliance, Vendor Management, and Reporting Coordinator / Procurement Manager to address issues relevant to post-award contract management (such as procedural clarifications, disputes, contractual changes, etc.);, • Attends handover meetings and receives relevant information from competent Company’s internal functions to carry out their tasks in a proper and efficient manner;, • Attends the contractual kick-off meetings together with the Contract Holder and any involved internal functions as well as progress meetings;, • Prepares minute of meetings within their competence;, • Performs monitoring activities with respect to specific key performance indicators of assigned contracts, such as the progress of the spending against the relevant administrative contract value and expiry date of contracts;, • Verifies that the awarded contractor has supplied all the documentation required and requested under the contract to ensure that all contractual obligations and requirements are fully met in accordance to Regulatory Framework;, • Ensures that the competent Contract Holder/User Unit is notified of any irregularities identified during the execution of the contract within his/her area of competence;, • Collects information on the awarded contractor's performance during the contract execution phase and gets Contract Holder relevant approval to enable the issue of appropriate feedback;, • Reviews any requests for changes to the contract and assesses any disputes that might arise during contract execution phase by verifying their admissibility and applicability under the terms of the contract, • Captures and disseminates contract administration lessons learned within the Company;, • Reviews the admissibility of any claims and the applicability of any liquidated damages or volume discounts provided for in the contract;, • Assists Procurement Manager / Compliance, Vendor Management and Reporting Coordinator/Contract Holder with preparation / review of correspondence with contractors on post-award contractual / commercial matters within the area of competence;, • Liaises and handles correspondence with Contractors, ensuring traceability and involving, if necessary, all relevant functions;, • Files the contract management documentation. REQUIREMENTS • Knowledge of the post award contract management process: application of client post award procedures., • Basic knowledge of pre-award activities: Procurement planning and management – Technical Bid Evaluations – Knowledge of various types of contracts and different Procurement Strategies., • Good knowledge of English, both written and spoken., • Contractual requirements: - Knowledge of: Regulation applicable to contracts and subcontracts – Health Safety and Environment – Safety at worksites – Technical Specifications and standards – Contract Terms and Conditions., • Proficient personal computer skills (mail, spreadsheet, etc.), • Be proactive, a self-starter and ability to work with minimum supervision., • Systematic thinker and good organisational skills/time management., • Personal and professional integrity