Complaints jobs in United Kingdom - Page 2

We are currently looking for an ambitious, hardworking, resilient, professional individual with practical proven telesales, administration and exceptional customer service experience and skills! A Properties Maintenance Service Management Agent: PR Properties International Ltd is currently seeking a highly qualified, experienced Telesales Consultant and Property Maintenance Service Administration Coordinator to carry out the tasks and duties below: \n Stage 1: Telesales Consultant Duties and Responsibilities: \n 1. As Telesales Consultant you will first start with group email marketing, telesales-cold calling and to booking appointments with our targeted clients which includes: our local Real Estate Managers, local business traders and construction recruitment managers. As a Telesales Consultant your main goal is to practically meet our property maintenance agents expected sales targets by consistently getting new clients appointment bookings to our sales closers and are able to build business relationships, recording and reporting all of the clients properties maintenance repair issues. \n Your Key duties will include generating leads, answering services questions, managing customer information in a CRM, and handling customer inquiries and complaints. A combined role that will involve: \n Handle inquiries: Take both external and inbound calls from our agencies clients properties maintenance services. \n\n • Build customer relationships: \n, • Develop and maintain strong customer relationships to encourage repeat business and satisfaction.\n, • Gather information:\n, • Ask questions to understand customer needs and document customer information, interactions, and transactions in a CRM system.\n, • Stay informed:\n, • Continuously update product knowledge and stay informed about industry trends.\n\n Stage 2. Properties Maintenance Service Administrator Assistant And Recruitment Section Administration Tasks: \n As a property maintenance service administrator assistant you will be making outbound calls to potential new and existing customers, booking maintenance service appointments with both customers and our agent maintenance teams / contractors, suppliers and liasing with them. calling our properties service and taking inbound calls from those who have already expressed interests in our properties maintenance service management, marketing our services on social media: facebook market etc. Recruiting candidates via posting jobs on job board sites such as Indeed, Reed, Linkedin etc. \n Coordinating necessary maintenance repairs issues and remedial works with contractors, addressing maintenance issues raised by tenants or landlords, such as plumbing or electrical malfunctions. Managing records for safety certificates and overall property compliance. \n Key Practical Telesales Consultant and Administration Experience Required: candidate is required to have 3 years or more practical most recent telesales or business development proven track record experience and skills, be ambitious, hardworking, resilient, professional individual with exceptional administration skills, customer service experience and skills! Excellent Communicator: written and verbally, flexible, reliable, team player and can use their own initiative. \n Working Contract Hours: Remote, Mondays - Fridays 9am - 17:30PM With 3 Months Probationary Period, Contractor Basis: A self-employed role, therefore you are required to manage your own taxes as Consultant. Permanent Basis. Please Note: You Will Be Required To Attend Company's Marketing Monthly Events in London! \n Monthly Basic Salary: £2300 And Commission Pay: 10% Per Property Refurbishment Sales ( \n Please Note: You will only start being paid on monthly basis once you have practically met at least 3 new paying clients! ) Commission Pay: 10% per new clients sales from our upgrade service package offers which includes: property maintenance refurbishment services etc. ) Available For Immediate Start! \n If you realistically know that you can practically produce our key telesales / appointment settler targeted results and you have practical suitable experience for this job role, then we would like to hear from you! Email us your most recent CV with covering letter to us and if your suitable for the position, we will contact you asap! \n Speak Soon! \n PR International Properties Team! \n \n \n

Complaints Handler / Officer - Repairs and Maintenance in Social Housing \n Based in Kingston upon Thames \n Full time, on-going temp contract \n £15.00 - £15.86 per hour (40 hour week) \n We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on an on-going temporary contract. In this role, you will be resp... \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

As a Complaint Handler youwill play a key role in supporting customers though their housing complaints journey with empathy and clear communication. Each case will be unique and require a detailed investigation to understand all the facts to find evidence-based resolutions that are fair to the customer and in line with regulatory requirements and the Housing Ombudsman complaint handling code. \n \n \n \n Th...\n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n \n ZIPC1_UKTJ

Disrepair SurveyorThe Disrepair Surveyor will provide specialist technical and surveying support across Westminster City Council’s housing stock, with a primary focus on housing disrepair, responsive repairs, building defects, damp and mould, leaks and insurance claims. The role will ensure defects are accurately diagnosed, works are properly specified and cases are resolved within legal and operational timescales, minimising risk and improving outcomes for residents.The postholder will carry out pre- and post-inspections, investigate building defects and produce technical specifications and CPR35-compliant reports where required. They will manage disrepair cases through to completion, working closely with legal teams, residents and contractors to progress Schedules of Works, Court/Tomlin Orders and remedial works within agreed deadlines.A key part of the role will be managing damp, condensation, leaks and water ingress, ensuring root causes are identified and appropriate remedial works are completed. The postholder will also identify recurring defects and investment requirements to inform planned and preventative maintenance programmes.The role will include repairs contract and contractor management, including monitoring WIP, quality and performance, assessing variations, approving expenditure within delegated limits, managing follow-on works and ensuring contractors meet contractual and technical standards.The postholder will work directly with residents and internal stakeholders, managing complaints, arranging inspections, providing updates and ensuring repairs are fully resolved. They will also support insurance claims by identifying insured works and providing technical information to the insurance and legal teams.The role requires strong knowledge of housing disrepair, building defects, repairs surveying, contractor management and relevant housing legislation, alongside an understanding of HHSRS, the Housing Disrepair Protocol, Landlord & Tenant legislation, CDM and health & safety requirements.Core responsibilitiesManage housing disrepair cases from inspection through to resolution.Conduct pre/post inspections, defect diagnosis and technical reporting.Produce specifications and CPR35-compliant reports where required.Manage damp, condensation, leaks and water ingress cases.Oversee contractors, repairs, WIP, variations and quality.Support legal disrepair and insurance claims with technical evidence.Manage resident complaints and customer communication.Identify recurring defects and future investment/PPM requirements.Maintain accurate records and use performance data to improve services.Ensure works meet contractual, technical, health & safety and legal requirements.Manage delegated repair expenditure and deliver value for money.The key profile: a social housing/property surveyor with strong disrepair experience, capable of inspecting homes, diagnosing defects, specifying remedial works, managing contractors and confidently working alongside legal teams on housing disrepair cases.

Main informationTerm Type: PermanentFulltime: TrueExternal Department: Real Estate - Enfranchisement Location Text: Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich, SevenoaksAbout usBirketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals and over 600 staff based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.We are defined by our Next Level Law proposition. We work with our clients as a proactive partner, horizon scanning and thinking ahead to the changes, challenges or opportunities that they may face.Next Level Law is also applied to our people. Our collegiate culture means everyone is encouraged to achieve their next level in everything they do. RollOnFriday recently ranked us as the 6th best law firm to work at in 2026.With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 45% of our partnership.The team you will joinOur leasehold enfranchisement practice sits within our Residential Real Estate team and comprises fee-earners from both the Residential Real Estate team and the Real Estate Disputes team.The Residential Real Estate team has 70+ members operating out of 6 of our 7 offices. Our leasehold enfranchisement practice operates on a national basis regardless of the location of its practice members.We are seeking a Partner who can work across both enfranchisement and technical leasehold residential real estate matters.The leasehold enfranchisement practice is currently made up of two Partners, five fee earners and one assistant, working alongside a secretarial pool. Together the team advise on all aspects of leasehold enfranchisement, both non-contentious and contentious.Beyond the core practice, there are supporting, specialist fee-earners in our corporate and tax teams, which ensure our clients receive a seamless end-to-end enfranchisement service.The work you will be doingYou will be responsible for growing an existing team with a focus on technical-excellence, outstanding client service and business development.You will be an active contributor to the core management group within the Residential Real Estate team across all offices which is responsible for team strategy and the employee experience.Responsibilities will include:actively developing the business through existing and new connectionsacting for a range of clients from high end individuals to social landlords on all aspects of leasehold enfranchisement including 1993 Act, 1987 Act and 1967 Act matterskeeping informed regarding legislative changes, including commonhold proposals, and to provide training and thought leadership across all enfranchisement worktypesworking alongside and develop relationships with high end property finders, estate agents and brokersoverseeing and being responsible for the training of all practice membersdeveloping and implementing the enfranchisement precedent bank including ensuring that best practice and risk management are adopted throughout the work type precedentsexploring new work types and opportunities for diversification such as right to manage, management licences and relationships with managing agentsproviding a vital interface between the practice members and the management of the overall enfranchisement practicebeing responsible for day to day management of practice members at all levels including recruitment, performance management, managing staff absences and holidays, technical matters that arise on a daily basis, overall team financial and compliance management and motivating the team to perform to the highest standardsinstilling the Birketts’ culture, brand signatures and values throughout the practicebeing the point of escalation for client feedback including complaints handlingbeing involved in the strategic management of the wider Residential Real Estate practicedelivering training internally as well as externallyproviding strategic advice to clients and team members on structuring freehold transfers, the grant of leases, lease extension projects and other matters to avoid the application of the 1987 and to identify where a project may not be tax efficient (tax advice is led by our SDLT and CGT specialists; however, it is key to identify where a proposed structure may be not be tax efficient)setting up volume lease extension projects and thereafter supervising the implementation of such projectsdrafting, advising on and implementing participation agreements and deeds of adherence for collective enfranchisement and 1987 Act acquisitionsreviewing and advising on existing leases and the grant of new leases as part of the Residential Real Estate team’s financing practiceacting on the statutory and voluntary disposal or acquisition of blocks of flatsactively marketing the sector including regular business development meetings with the sector members, writing articles, commenting on upcoming legislation, etcattending leasehold enfranchisement training and social events e.g. through ALEPworking alongside and developing relationships with enfranchisement valuersassisting with the development of processes and precedents within the enfranchisement sectorconducting and documenting regular team meetings with sector members to encourage and instil a collaborative cross-office, cross-division and high performing practicePlease note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.What we are looking forThe role requires a candidate with a strong following and marketplace presence to be able to actively and effectively grow the practice.Recognised technical expert who provides clear, tailored advice on complex legal and commercial issues.Drives efficient time recording, profitable pricing, strong cash flow, and team gross profit delivery.Leads business development and high-profile pitches, builds a strong market presence, wins new clients, and drives cross-selling opportunities.Delivers exceptional project and client management, consistently meeting expectations through strong communication and deep client understanding.Builds trust through strong relationships, continual professional development, clear communication of vision, and championing positive change.Demonstrates strong risk management, supports junior staff, upholds Lexcel standards, and maintains high compliance and file review performance.Strong attention to detail to produce work documentation which is consistently of a high standardProfessional integrity and a commitment to providing excellent client serviceTo be competent in using Microsoft Word, Excel, time recording software, case management, Outlook and digital dictationHybrid WorkingBirketts is a flexible business which has embraced a hybrid working model where our colleagues enjoy a mix of home and office working. BenefitsAs a Birketts colleague, you will be eligible to receive a wide range of benefits:You can find out more on our website: Inclusivity and CultureAt Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Birketts is committed to being an Equal Opportunity Employer. Our policy is unequivocal: we do not tolerate discrimination based on age, disability, sex, race, religion or belief, gender reassignment, marriage or civil partnership, pregnancy or maternity, or sexual orientation.We pride ourselves on being an inclusive organisation that actively promotes equality of opportunity for all, valuing the right mix of talent, skills, and potential. We welcome applications from a diverse range of candidates, and selection for roles is based solely on individual merit.If you require this advert in an accessible format, please visit https://diversityjobsgroup.com/company/birketts/Artificial Intelligence (AI)At Birketts, we recognise the evolving role of artificial intelligence (AI) in the legal profession and recruitment. We welcome innovation and understand that candidates may use AI tools to support their job applications. However, we expect all applicants to use AI responsibly and ethically.Our expectations regarding AI use in applications:Your application should reflect your own voice, experiences, and insights. AI may assist in structuring or refining your responses, but it must not replace your personal input.Do not use AI to misrepresent your qualifications, experiences, or skills. Any form of exaggeration or fabrication may result in rejection from the process.If you have used AI tools to assist with your application, be prepared to discuss how and why you used them during the interview process.Do not submit content generated by AI tools that may include personal or sensitive data not intended for public disclosure.AI-generated content should be reviewed and edited by you to ensure accuracy, relevance, and alignment with the role and our firm’s values. We are committed to fair and inclusive recruitment practices. The use of AI should enhance, not compromise, your application. We encourage candidates to demonstrate critical thinking, commercial awareness, and a genuine interest in our firm.If you have any questions about our expectations or the use of AI in your application, please contact our Talent Acquisition Team via talent@birketts.co.uk

Work with our Chief Engineer in supporting planned maintenance checks and take a hands-on approach to reactive maintenance. Assist with complaints where possible and resolve them in conjunction with the Chief Engineer and General Manager.

We are currently looking for a passionate Events Services Manager, to join our Events department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. Handle guest complaints promptly, efficiently and

Minimum of two years' experience as a Duty Manager, Night Manager or Reception Supervisor within a luxury hotel environment. As the Manager on Duty, the role requires a courteous and efficient manner in dealing with guest's complaints and ensuring issues are adequately resolved in line with exceedin

Introduction At Pen, we don’t just underwrite risk, we unlock possibility. We’re a dynamic underwriting and distribution business backed by the strength of Gallagher and powered by a belief that every challenge has a solution. With entrepreneurial energy, niche expertise, and a bold growth mindset, we’re transforming what it means to be an MGA in today’s insurance landscape. Whether you’re shaping new products, solving complex problems, or collaborating across teams, your ideas and initiative will help deliver smarter solutions for our clients—and move the industry forward. Here, agility meets stability. Creativity meets execution. And your career meets real opportunity. At Pen, we champion innovation, value accountability, and thrive on building something better together. If you’re looking to join a team that’s rewriting the future of underwriting, we’d love to hear from you. Overview Please note this role can be based out of any of our Pen Underwriting locations The Technical Underwriting Manager is responsible for providing technical leadership within the Risk Managed division. The role is accountable for delivering financial performance (GWP, revenue and profitability) alongside insurer performance targets (loss ratio), through effective management of underwriting standards and technical performance. A key focus of the role is to design and embed a robust underwriting framework that enables the delivery of products under delegated authority from carrier partners. The role holder will own the product suite, ensuring ongoing value, competitiveness, and relevance for brokers, coverholders and end customers. How you'll make an impact • Lead and influence the technical performance of the business unit, driving delivery of P&L objectives through proactive performance management, including target setting, monitoring and corrective action planning, • Identify emerging risks, trends, opportunities and challenges, responding with clear, actionable plans to protect and enhance performance, • Develop and maintain underwriting frameworks, guidelines and rating structures to support consistent, high-quality underwriting decisions within delegated authority, • Contribute to product development, innovation and continuous improvement of underwriting systems and processes, • Establish and maintain high standards of technical underwriting, professional conduct and ethical behaviour across the team, • Work closely with Risk & Governance to allocate underwriting authorities and implement structured audit processes to ensure compliance and consistency, • Support internal and external audit processes, including oversight of delegated authority arrangements, • Act as a key referral point for complex or high-value risks exceeding individual underwriting authorities, • Build and maintain strong relationships with key stakeholders including brokers, insurers and coverholders, • Lead, coach and develop underwriting teams, ensuring capability and succession for future growth and market opportunities, • Ensure adherence to service standards and effective handling of complaints in line with company procedures, • Act as a role model for company values, professionalism and ethical conduct, ensuring compliance with the AJG Professional Standards Manual, • Ensure full compliance with all applicable legal, regulatory and governance requirements, taking ownership for identifying gaps and implementing remedial actions where required About You Technical Knowledge • Strong understanding of insurance principles and the application of these in complex underwriting scenarios, • Advanced knowledge of underwriting disciplines, pricing and rating methodologies, • Awareness of when specialist input (e.g. surveys, engineering reports) is required for complex risks, • Good understanding of claims handling, reserving and its impact on loss ratio performance, • Strong knowledge of UK regulatory frameworks and legal considerations within insurance Experience • Proven underwriting leadership experience within a defined line of business, • Strong track record of delivering against financial targets and managing business performance, • Experience operating within delegated authority environments, • Demonstrated ability to embed robust processes and technical standards in line with compliance requirements, • Experience working in a matrix environment, collaborating across functions to deliver shared objectives, • Strong market awareness with the ability to identify and capitalise on growth opportunities Skills & Capabilities • Strong analytical capability, with the ability to interpret KPIs and drive performance improvements, • Excellent communication skills, with the ability to influence and engage across all levels, both internally and externally, • Strong organisational and leadership skills, with the ability to manage teams against deadlines and targets, • Effective negotiation and decision-making skills in complex scenarios, • Commercial acumen and financial awareness, including business planning and trading in a competitive market, • Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint), • Awareness and practical understanding of how data and AI can enhance underwriting and product development, • Strong product knowledge across standard and complex risks, with the ability to evolve offerings in response to market changes Compensation and benefits At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, _. • Competitive compensation, • Comprehensive benefits programs designed to support your well-being, • Career development opportunities and ongoing learning, • A collaborative, people-first culture with accessible leadership, • The opportunity to do meaningful work with global reach and local impact At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our _ to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Dove & Hawk are working alongside a multi-branch independent agency with reach across the London and Essex markets. They have begun the search for an experienced Branch Manager for their opening office in Stoke Newington. This role will suit someone with 5+ years' experience who has aspirations of growing the team. \n Duties/Function of the role: \n\n • Take full responsibility for the branch's day-to-day operation and commercial performance.\n, • Lead, motivate and develop the branch team.\n, • Set and achieve monthly and annual sales, valuation and revenue targets.\n, • Generate new business and secure instructions through valuations, prospecting and relationship building.\n, • Conduct market appraisals and provide accurate property valuations.\n, • Develop strong relationships with vendors, landlords, buyers and applicants.\n, • Monitor sales progression and ensure transactions move efficiently through to completion.\n, • Manage negotiations and help maximise branch revenue.\n, • Develop and maintain strong local relationships and market presence.\n, • Monitor individual and branch KPIs and take action where performance is below target.\n, • Coach team members through regular one-to-ones, training and performance reviews.\n, • Ensure excellent customer service and deal effectively with complaints.\n, • Maintain compliance with company procedures and relevant property legislation.\n, • Work closely with other branches and the regional management team.\n\n Requirements of the role: \n\n • 5+ years' experience working in Stoke Newington.\n, • Excellent communication skills (verbal and written).\n, • A proven track record of generating valuations and closing sales.\n, • Immaculate presentation.\n, • A confident and personable approach to property sales.\n\n Salary Budgets: up to £35,000 + on the Basic, £80,000 OTE \n Required working hours: Monday to Friday 8.30am-6pm, Saturdays 9am - 5pm \n If you are a proactive and ambitious sales negotiator looking to join a growing brand who has the ability and potential to manage a sales department in the near future then apply today. \n Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk

Temporary Residential Concierges \n Festive Period (London) \n Are you an impeccably presented, customer-focused individual looking for exciting temporary work during the Christmas and New Year period? Work around your 4 on 4 off shifts! \n We are seeking reliable, enthusiastic, and experienced Temporary Concierge Staff to support our prestigious residential developments across Central and Greater London over the festive season. \n Location: Various high-end residential developments across London. \n Duration: Temporary contract, primarily covering shifts between mid-October 2025 to early January 2026 \n Hours: Variable shifts, which may include days, evenings, weekends 8 HOUR AND 12 HOUR SHIFTS!! \n Public holidays (including Christmas Day, Boxing Day, and New Year's Day - enhanced rates apply). \n The Role: \n As the face of the development, you will provide a professional, warm, and secure front-of-house service to residents, visitors, and contractors. Your responsibilities will include: \n\n • Front-of-House Management: Maintaining a secure, clean, and welcoming environment within the lobby and communal areas.\n, • Customer Service: Delivering exceptional service, handling resident requests, queries, and complaints efficiently and courteously.\n, • Security & Access Control: Monitoring CCTV, managing key signing procedures, and controlling access for residents, visitors, and deliveries.\n, • Parcel & Mail Management: Efficiently signing for, logging, and distributing parcels and mail.\n, • Reporting: Promptly logging and reporting any maintenance issues, security incidents, or emergencies.\n, • Festive Support: Assisting with any specific festive requirements, such as managing seasonal deliveries\n\n What We Are Looking For: \n\n • Experience: Proven experience in a customer-facing role, ideally within high-end residential concierge, hospitality (4/5* hotel), or luxury retail.\n, • Impeccable Presentation: A smart, professional, and well-groomed appearance is essential.\n, • Communication Skills: Excellent written and verbal communication skills in English.\n, • Reliability: Demonstrable punctuality, flexibility, and a commitment to working scheduled shifts, including bank holidays.\n, • Discretion: A high level of professionalism and discretion when dealing with sensitive resident information.\n, • IT Proficiency: Competent in using computerised logging systems and Microsoft Office Suite.\n, • Right to Work: Must have the legal right to work in the UK.\n\n Why Join Us for the Festive Season? \n\n • Competitive Hourly Rate (enhanced pay for bank holidays).\n, • Gain Experience in some of London's most sought-after residential properties.\n, • Supportive Team Environment and full assignment briefing.\n

Compliance & Office Manager \n London \n Up to £50k \n I'm working with a fantastic high street City law firm that's looking to appoint a Compliance & Office Manager to take ownership of the firm's compliance framework while overseeing the day-to-day operations of the office. \n This is a genuinely varied role, perfect for someone who enjoys wearing multiple hats and wants to play a key part in the smooth running of a well-established law firm. \n The Role? \n Leading the firm's SRA regulatory compliance and AML framework \n Developing and maintaining policies, procedures and internal controls \n Managing complaints, breaches, conflicts and compliance registers \n Supporting GDPR and data protection processes \n Leading internal audits and coordinating external accreditations where required \n Delivering compliance training and promoting best practice across the firm \n Reporting directly to the Managing Partner on compliance and risk matters \n Overseeing the day-to-day running of the office, facilities and suppliers \n Supporting business continuity planning and operational improvements \n About you? \n • Previous legal compliance experience within an SRA-regulated law firm \n • Strong knowledge of SRA Standards & Regulations, AML and GDPR \n • A practical, solutions-focused approach to compliance \n • Excellent organisational and stakeholder management skills \n • Someone who enjoys combining compliance with operational responsibility \n What's in it for you? \n Competitive salary \n 25 days' annual leave plus bank holidays \n Pension scheme \n A varied role with real autonomy and ownership \n Direct exposure to the Managing Partner and senior leadership team \n The opportunity to shape and improve the firm's compliance and operational processes \n A supportive, collaborative working environment where your ideas are valued \n Genuine opportunity to make a visible impact across the business \n Interested? \n Know someone great? \n Reach out, let's have a confidential conversation!

Concierge \n Shift Pattern: Friday to Monday \n Working Hours: 8:00am - 8:00pm (Friday to Monday) \n Salary: Up to £28,000 per annum, depending on experience \n Abbatt are currently seeking a professional and customer-focused Concierge to join a modern residential development located in Hackney, East London \n This role is ideal for someone passionate about delivering exceptional service and creating a welcoming environment for residents, guests, contractors, and visitors. As the first point of contact within the development, you will play a key role in ensuring residents receive the highest standard of support and assistance in their home environment. \n Ideal Experience & Skills: \n • Previous experience within high-end residential developments or the hospitality sector \n * Strong background in delivering exceptional customer service \n * Experience coordinating contractors and overseeing building works within a busy development \n * Knowledge of general fire safety, health & safety, and security procedures \n * Ability to handle confidential information professionally and with discretion \n Key Responsibilities: \n • Meet and greet residents, guests, and visitors, responding to all enquiries professionally in person and over the telephone \n * Assist residents and visitors with any requests or support required \n * Maintain the security of the building and residents, including monitoring CCTV and supporting the smooth operation of parking facilities \n * Provide a courteous and professional service to residents, contractors, suppliers, and members of the public \n * Conduct regular patrols throughout the building and report any faults or security concerns \n * Ensure all security, health & safety issues, incidents, and complaints are reported correctly and managed appropriately \n * Issue keys only to authorised personnel and maintain accurate records of key sign-in/sign-out procedures \n * Manage all deliveries, parcels, and registered mail received at reception \n * Ensure parcels and registered mail are issued correctly and signed for by residents \n * Notify residents promptly of any deliveries available for collection \n Benefits: \n • Life insurance cover \n * Gym membership contribution \n * 4% pension scheme \n * Access to accredited training courses to support career development and progression

We currently have an amazing opportunity for a new Senior Day Concierge at our high-end, luxury residential development located in Greenwich (SE10). \n The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way. \n Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others. \n We will require 2 years' minimum of residential concierge experience at a luxury establishment in a supervisory role. \n \n Main duties and responsibilities: \n\n • Lead and guide the concierge and security team, promoting best practice, consistency of service, and adherence to company policies and procedures.\n, • Deliver an exceptional front-of-house experience, ensuring all residents, visitors, contractors, and stakeholders receive a consistently professional, discreet, and welcoming service.\n, • Exercise sound judgement and initiative in managing challenging situations, complaints, emergencies, and sensitive resident matters, always ensuring professionalism and discretion.\n, • Ensure all concierge operations, resident services, contractor activities, security procedures, and emergency responses are managed effectively while maintaining the highest standards of professionalism and service delivery.\n, • Oversee the secure management of parcels, deliveries, keys, and resident assets, ensuring accurate logging, auditing, and adherence to established security procedures.\n, • Monitor and manage resident requests, complaints, and lease compliance matters, liaising closely with the Building Manager, Managing Agents, and relevant service partners to ensure timely resolution.\n, • Take ownership of building and resident issues from initial report through to resolution, including issues such as leaks and other maintenance concerns. This will involve arranging and coordinating contractors, managing access, keeping residents updated throughout, and ensuring issues are actively followed through rather than simply reported or escalated.\n, • Conduct end-of-shift operational audits, including parcel, key, and access control reconciliations, investigating and resolving discrepancies prior to handover.\n, • Carry out scheduled compliance inspections, including fire alarm, lift alarm, emergency lighting, and other statutory checks, maintaining accurate records and escalating defects promptly.\n, • Maintain a comprehensive understanding of emergency procedures, leading the concierge response during incidents and supporting safe evacuation procedures where required.\n, • Produce detailed shift handover reports, ensuring clear communication of operational issues, resident requests, incidents, contractor activity, and outstanding actions to maintain service continuity.\n, • Undertake regular inspections and security patrols throughout the development, proactively identifying maintenance, security, housekeeping, and health & safety concerns, taking immediate corrective action where possible and ensuring issues are followed through to completion.\n, • Build and maintain strong working relationships with residents, contractors, managing agents, and external service providers, acting as a trusted ambassador for the development.\n, • Continuously seek opportunities to improve resident experience, operational processes, and service delivery, contributing to the ongoing success and reputation of the development.\n\n General: \n\n • To comply with company email, telephone and internet policy and procedures;\n, • To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty;\n, • To comply with all health & safety and personal protective equipment requirements of the site;\n, • To complete any other requests as directed by Account Manager or Managing Agent.\n\n \n Hours: 4 on 4 off (08:00-20:00) \n Salary: £33,502 per annum or £15.34 per hour \n Location: Greenwich (SE10 - nearest station is Cutty Sark on the DLR) \n \n If this position is of interest to you, please send your CV across. \n \n Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion. \n

HTC is a long-established, privately owned group that has been at the forefront of the UK commercial vehicle industry since 1970. As one of the original DAF franchises, we have grown into a powerhouse within the Ballyvesey Holdings Ltd family. We proudly represent industry leaders including DAF Trucks, FiatPro, and Maxus, providing world-class vehicle sales and aftersales support. \n An excellent opportunity for an experienced Service Advisor to join HTC Group (DAF) You will be working as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact. \n Key duties and Responsibilities \n\n • To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact.\n, • To greet customers in a friendly, professional and courteous manner.\n, • To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception.\n, • To give repair estimates and price quotations and offer repair suggestions.\n, • Register new vehicles\n, • Ensure invoices and taxing vehicles are completed accurately and on time.\n, • Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control.\n, • Handle all internal and external customers and suppliers with courtesy.\n, • Adhere to Health & Safety Policies and Procedures at all times.\n\n Preferred Qualifications and Experience \n\n • Excellent communication and interpersonal skills.\n, • Ability to work under pressure.\n, • Previous experience in a Parts or Service advisor role.\n, • You must be PC literate with a working knowledge of administration procedures.\n, • Have an understanding of the commercial vehicle after market operation.\n\n At Ballyvesey Holdings your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link:

Hours: 9:00 AM - 5:00 PM (Monday to Friday, 37.5 hours per week) \n Contract: ASAP start | 7-month temporary contract (subject to review) \n Pay Rate: Competitive / Negotiable \n Sector: Substance Misuse, Health & Social Care \n Location: London (travel across operational sites required) \n About the Role \n We are seeking an experienced Quality and Safeguarding Lead to join a leading drug and alcohol service provider. As part of the Leadership Team, you will drive quality improvement, oversee safeguarding practices, and help embed a culture of continuous learning across services. You will lead audits, safeguarding compliance, incident investigations, quality improvement initiatives, and staff development activities to ensure safe, effective, and compliant service delivery. \n Key ResponsibilitiesLead quality improvement and service development initiatives. \n Conduct audits of service delivery, governance, and safeguarding practice. \n Develop and implement action plans to improve performance and outcomes. \n Monitor and evaluate the impact of quality improvement activities. \n Provide safeguarding advice, guidance, and support to staff and managers. \n Lead incident investigations and root cause analyses. \n Analyse feedback, complaints, safeguarding data, and trends to inform service improvements. \n Prepare reports for governance meetings, commissioners, CQC, and Coroners when required. \n Deliver safeguarding training, coaching, workshops, and observed practice sessions. \n Promote organisational learning and share best practice across services. \n Work closely with partner agencies and attend safeguarding forums and case conferences. \n To be successful in this role, you will have:Experience within Health, Social Care, Substance Misuse, Mental Health, Housing, or a related sector. \n Strong knowledge of safeguarding children, adults at risk, and multi-agency working. \n Experience conducting audits, quality reviews, and service improvement projects. \n Knowledge of CQC regulations, governance frameworks, and quality assurance systems. \n Experience investigating incidents and completing root cause analyses. \n Excellent analytical, report-writing, and communication skills. \n Experience delivering training, coaching, and workshops. \n The ability to influence stakeholders and drive positive change. \n A commitment to continuous improvement and better outcomes for service users. \n DesirableExperience within drug and alcohol services. \n Knowledge of recovery-focused practice. \n Experience in change management and project development. \n Knowledge of local safeguarding partnerships and statutory processes. \n Please note: \n An Enhanced DBS check will be required for this position.*We do not offer sponsorship* \n What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. To find out more about this job please contact Agne on . \n Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Contingent Investigator – Mass Claims (Deferred Payment Credit) \n Financial Ombudsman Service | Fully Remote (UK only) \n \n At the Financial Ombudsman Service, we resolve disputes between financial businesses and their customers. Every case is different, and the decisions we make can have a real impact on people’s lives. \n \n We’re looking for experienced Investigators with a background in deferred payment credit (DPC) complaints to join us on a contingent basis. This is a home-based contracting role where you’ll manage your own caseload, investigate both sides of a dispute, and deliver against both quality and productivity expectations from an early stage. \n \n What you’ll be doing \n\n • Investigating both sides of a complaint, reviewing evidence, and making fair and reasonable decisions\n, • Managing your own caseload, progressing cases efficiently while maintaining quality standards\n, • Speaking with customers and businesses by phone and email to clarify facts, manage expectations, and move cases forward with open and honest conversations (even when they’re difficult)\n, • Producing clear, structured free-hand written decision outcomes that explain your reasoning\n, • Managing and prioritising your own caseload to meet objectives, quality standards and deadlines\n, • This is hands-on investigative work, not template-driven or process-only complaint handling\n\n \n Training and support \n A structured remote training and accreditation programme is provided at the start of the assignment, designed to align you to the Financial Ombudsman Service decision-making frameworks and quality expectations \n \n Ongoing support includes: \n\n • Team managers and mentors\n, • Case clinics for complex decisions\n, • Clear performance expectations and feedback\n\n \n What we’re looking for \n\n • Proven experience investigating and resolving complaints, with full accountability for decision making\n, • Strong knowledge of DPC and similar credit agreements\n, • Experience working in a target-driven environment, consistently delivering against productivity and quality expectations\n, • Able to get up to speed quickly, work independently, and take ownership of delivering outcomes from an early stage\n, • Strong judgement and confidence in decision making, with the ability to make fair, evidence-based decisions without reliance on close supervision\n, • Resilience and focus, maintaining quality and professionalism when handling high volumes of complex or emotionally sensitive cases\n, • Clear and structured communication, able to produce well-reasoned, evidence-based written decisions independently, and explain outcomes confidently to both customers and businesses\n, • Ability to manage competing priorities, stay organised, and deliver outcomes whilst balancing quality with pace\n, • This role is not suitable for candidates whose recent experience is predominantly PPI-based\n\n \n Assignment details \n\n • Home-based for the full 12-month assignment and must be carried out from the UK.\n, • Day rate: £210 per day (Umbrella) during training/accreditation, increasing to £260 per day after accreditation. Inside IR35.\n, • You’ll need to provide your own equipment (e.g., laptop), have fast, secure internet connection (minimum 70mbps), and an appropriate, distraction free, home working environment.\n, • Start date: 19th October 2026\n, • Interview process: Reed Interview, Psychometric Testing, Final Interview with Financial Ombudsman Service\n\n \n Why Experienced Contractors Choose Financial Ombudsman Service \n\n • Work that has real public impact\n, • Clear standards and consistency\n, • Fully remote working, UK-based\n, • Long-term contract stability\n, • Strong professional credibility on your CV\n\n \n Apply \n If your experience aligns, please submit your most up to date CV clearly outlining: \n\n • DPC agreements you’ve worked with\n, • Complaint types you’ve investigated\n, • Your level of decision-making responsibility\n\n \n Disability Confident Scheme \n As part of the recruitment process for this role, applicants who demonstrate the required experience and background through their application, CV, and initial telephone interview will be invited to complete an online assessment. We use the relevant assessment results, together with the information provided during the application and screening process, to determine whether candidates meet the minimum criteria to progress. Reasonable adjustments are available throughout the recruitment process.

Risk & Compliance Manager London or Sussex Hybrid 2/3 days a week in office We're working with a leading regional law firm looking for a Risk & Compliance Manager to join its central management team.This is a broad, hands-on role covering professional risk, compliance, claims, complaints, insurance and regulatory matters, with significant exposure to partners and senior stakeholders.The role?• Managing and developing risk & compliance policies and procedures• Advising fee earners on SRA regulations, professional conduct, ethics and conflicts• Managing claims and complaints, including liaison with insurers, the SRA and Legal Ombudsman• Supporting the firm's PI insurance process• Carrying out compliance audits and identifying areas for improvement• Delivering training across the firm on risk and compliance matters• Coordinating the firm's Lexcel accreditation• Maintaining risk registers and root cause analysis• Supporting business continuity planning• Advising on regulatory requirements and changes in legislation• Supporting risk and compliance matters relating to M&A and mergers• Reviewing third-party terms of business• Working alongside IT, HR, Finance and other support functions on wider risk matters• Supervising a Risk & Compliance AssistantAbout you? 7+ years in legal compliance Strong knowledge of SRA regulations and professional conduct Experience managing professional indemnity insurance and claims Strong understanding of risk management within a legal environment Experience handling complaints and regulatory matters Excellent communication and stakeholder management skills Confidence working with partners and senior management Strong analytical, investigative and problem-solving abilitiesThis is a great opportunity to join a truly supportive culture and team, working closely with the Head of Risk in a broad compliance role. Interested?Know someone great?Reach out, let's have a confidential chat

Pear Recruitment – Property Manager/Senior \n Location - Bromley \n Salary - £30,000 - £40,000 \n Monday - Friday 9am - 6pm \n Licence and car required (On site parking) \n \n Elevate your career in property management with a role that promises not just a job, but a journey of professional growth and personal fulfilment. A client, renowned for their expertise in the residential and commercial property sectors, is in search of a Senior Property Manager to manage a portfolio of approximately 120 properties. \n The successful candidate will benefit from professionals, whose experience in the industry have enhanced client satisfaction. This is a workplace that does not merely aim to meet expectations but consistently strives to exceed them, always going above and beyond. \n The ideal candidate will have at least 1 year of experience in a similar capacity, demonstrating a track record of reliability, exceptional communication skills, and a passion for delivering outstanding service. \n About the role: \n\n • Dealing with check out inventories and deposit returns\n, • Dealing with contractor’s invoices to ensure payment\n, • Providing a swift response to all maintenance queries and giving a high level of customer service\n, • Handling tenant complaints and resolving disputes\n, • Inspecting the property regularly to identify maintenance needs\n, • Assisting other members of staff in the PM department whenever required, with renewals or general PM administration.\n, • Co-operating with the Lettings Team\n, • Ensuring portfolio compliance will all legislation – Gas Certs, EICR’s etc.\n, • Attend Property inspections\n\n Skills \n\n • Excellent communication and interpersonal skills.\n, • Strong organisational and time management abilities.\n, • Exceptional customer service skills.\n, • Ability to manage multiple properties and prioritise a busy workload.\n, • Strong problem-solving and decision-making skills.\n, • Excellent attention to detail.\n\n \n If you are interested in this Property Manager role and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. \n \n Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. \n \n Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. \n \n Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.

Quality Technician - Food £35,000 - £38,000 + Progression + Training + Benefits Monday - Saturday, 2 week rota (Week 1: 6am - 2pm. Week 2: 2pm - 10pm) Southall, London \n Do you have experience working within the food industry as a Quality Technician? Are you looking to join a manufacturing organisation that offers first-class training, development, and long-term career progression? \n Due to continued growth, my client is looking to recruit a Quality Technician to join their team at a state-of-the-art facility near Southall. The successful candidate will support key quality functions including new product development, sample preparation, production trials and taste panels when required. You will suport across multiple product ranges within the facility where full product and company training will be provided. This is an excellent opportunity for someone with a food manufacturing background who is looking to progress into senior or team leader roles within a growing business. \n The company is a highly successful and well-established manufacturer at the forefront of its sector, continuing to expand across all departments. You will be joining a loyal, experienced, and supportive team within a business that prides itself on staff retention, development, and career progression. \n For further details, please click apply - REFERENCE5083- \n The Role: \n *Investigating customer complaints \n *Provide training to operational staff as required \n *Work a Monday - Saturday pattern on a 2-week rota (with potential for Monday - Friday during quieter periods) \n The Candidate: \n *Knowledge of HACCP level 2 or 3 \n *Exposure to high risk/high care food production processes is advantageous \n *Previous experience working in food manufacturing \n Consultant: Patrick Walsh \n Elix Sourcing Solutions is a specialist recruiter for Engineering, IT and Science roles ranging from mid to senior level positions. Please be aware that we will only accept applications from candidates that have a valid work permit to work in the UK. By applying to this job, you are confirming that you do not hold a criminal record and that you know of no legal reason why you would be ineligible for employment. \n FMCG|QC|QA|Inspector|Wembley|Quality Technician|Food Safety|HACCP|High Care|Food Production|Southall|West Ealing|West Drayton|Brentford|Hounslow|Greenford| \n INDLP

PMR is working with a high end residential development based in South East London, looking to hire for a professional Day Concierge on a full time basis. The Day Concierge will be providing high levels of customer service to residents day to day, ensuring the front desk operations run smoothly. We are looking for a confident candidate who can deliver and work in a fast paced environment. \n Hours: 4on 4off rota, 8am to 8pm \n Salary: £32,282 per annum \n \n Main duties: \n\n • Deliver excellent customer service to all residents.\n, • Greet all residents professionally and courteously.\n, • Proactively anticipate resident's needs.\n, • Aid and engage with all guests/residents and colleagues within the development.\n, • Always act as an ambassador for the company.\n, • Ability to multi-task, effectively prioritise and execute tasks in a high-pressure environment and timely manner.\n, • Verify all visitors, suppliers, and contractors.\n, • Maintain a secure and safe environment for all residents by undertaking guest verification, securing elevator access, conducting security checks throughout the building, and undertaking a period review of the CCTV system.\n, • Carry out regular building checks and log/report any maintenance that is required through the correct channels.\n, • Ensure the communal areas are always kept clean, tidy, and presentable.\n, • Report any incidents, problems, or complaints to the appropriate manager promptly.\n, • Dealing with guests/residents' concerns or complaints, including a follow-up in person or writing.\n, • Complete the am/pm/overnight operational reports and handover and report any operational issues.\n, • Assist with Move In's/Move Out's.\n, • Maintain external areas: Perform litter picking and ensure cleanliness of outside areas when required, contributing to a tidy and welcoming environment for customers and visitors.\n\n Requirements: \n\n • Experience in Residential or 5* Hotels.\n, • Reliable and timekeeping.\n, • Immaculate presentation.\n, • Strong written and verbal communication skills in English.\n, • Have excellent communication skills.\n, • Experience in the highest level of customer service.\n, • Be able to demonstrate initiative.\n\n The successful candidate must be able to provide excellent references and be willing to undergo full vetting checks.

Senior Risk Lawyer \n Location: London / Hybrid \n Salary: Circa £130,000 per annum \n Contract: Full-time, Permanent \n A leading international law firm is looking to appoint a Senior Risk Lawyer to join its established Risk & Compliance function in London. \n Reporting into the Head of Legal Risk, this is a broad legal advisory role supporting senior stakeholders across the firm's Risk & Compliance function and wider business. The successful candidate will advise on a range of legal, regulatory, professional conduct and risk matters across the firm's international operations. \n Key Responsibilities: \n Providing legal advice across a broad range of Risk & Compliance matters, including professional conduct, ethics, conflicts, financial crime, sanctions, contractual issues, confidentiality, data protection and emerging areas such as AI. \n Advising on regulatory developments and identifying changes that may affect the firm's operations. \n Drafting and updating policies, procedures and internal guidance. \n Working closely with Risk & Compliance colleagues, business services teams and fee earners across multiple jurisdictions. \n Supporting compliance monitoring, registers and wider governance requirements. \n Providing advice on sensitive and complex matters, exercising a high degree of discretion and judgement. \n Contributing to training and, where required, supporting matters relating to claims and complaints. \n Working with colleagues across the firm's international network, including occasional travel where required. \n The successful candidate will be: \n A qualified England & Wales solicitor, ideally with 6-10 years' PQE. \n Experienced within the Risk function of an international law firm, with at least three years' relevant experience. \n Highly knowledgeable of the SRA regulatory framework and Code of Conduct. \n Experienced advising on areas including financial crime/AML and sanctions, conflicts, confidentiality, privilege, data protection and contractual matters. \n A confident communicator able to work effectively with senior stakeholders and provide clear, pragmatic advice. \n Highly analytical, organised and able to prioritise effectively. \n Discreet, diplomatic and comfortable handling confidential and sensitive issues. \n Flexible and willing to travel internationally when required. \n Experience delivering training and dealing with claims or complaints would be advantageous. \n The Package \n Salary: Circa £130,000 per annum \n Working arrangement: London-based with hybrid working, with a minimum expectation of 60% office attendance. \n This is an excellent opportunity for an experienced Risk Lawyer to join a sophisticated international legal environment and take on a broad, high-impact advisory role within a well-established Risk & Compliance function. \n For further information, please apply for a confidential discussion. \n Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.

LEGAL COUNSEL - DATA PROTECTION AND PRIVACY 3-6 MONTH FIXED TERM CONTRACT FULLY REMOTE \n Role Overview: \n Morgan Philips Specialist Recruitment is presently representing a worldwide travel retail platform in their search for a Data Protection and Privacy Legal Counsel to join them for a period of 3-6 months and to provide additional legal capacity and overflow support to the Privacy Team during a period of increased demand. \n Reporting to the Data Protection Officer and working closely with Legal Counsel - Data Protection and Privacy and the team's paralegal, the successful candidate will provide practical, day-to-day legal support on privacy and data protection matters. This will include responding to routine business queries, supporting commercial and technology transactions, assisting with operational privacy compliance activities, and helping to manage a varied workload of privacy-related queries and projects across multiple jurisdictions. \n The successful candidate will be expected to manage routine matters with an appropriate degree of independence, enabling senior members of the Privacy Team to focus on complex and priority matters. They will work collaboratively with colleagues and escalate complex, novel, sensitive or high-risk issues to senior members of the Privacy Team as appropriate. Support on general commercial and contractual matters may also be required. \n Key Accountabilities: \n\n • Act as a point of contact for routine privacy queries from internal stakeholders and provide clear, practical and timely advice. Provide practical, day-to-day legal advice and support on privacy and data protection matters across multiple jurisdictions, with a particular focus on compliance with the UK GDPR, EU GDPR and related legislation.\n, • Review, draft and negotiate privacy-related contractual provisions and documentation, including data processing agreements, data sharing agreements, standard contractual clauses and other international data transfer arrangements.\n, • Support customer, supplier and technology transactions by identifying relevant privacy risks and proposing practical, proportionate and business-focused solutions.\n, • Assist with the review, completion and maintenance of data protection impact assessments, transfer risk assessments and legitimate interests assessments.\n, • Work with internal stakeholders, including colleagues in the Commercial, Product, Technology, Marketing, Procurement, Cybersecurity and People teams, to support day-to-day privacy compliance requirements.\n, • Assist with data subject rights requests, privacy complaints and other operational privacy matters. Assist with the preparation, review and maintenance of privacy notices, policies, procedures, templates, guidance materials and other compliance documentation.\n, • Support privacy governance, risk management, compliance monitoring and internal reporting activities.\n, • Monitor relevant developments in privacy and data protection law and regulatory guidance and assist the Privacy Team in considering their potential impact on the business.\n, • Develop and maintain a strong working knowledge of relevant privacy laws, regulatory guidance and the company's internal privacy policies and procedures, applying that knowledge when supporting and advising the business.\n, • Provide practical and clear guidance to internal stakeholders on contractual requirements, privacy risks and appropriate risk-mitigation measures.\n, • Identify and promptly escalate complex, novel, sensitive or high-risk matters to the Data Protection Officer or Legal Counsel - Data Protection and Privacy, as appropriate. Work collaboratively with colleagues across the Legal Team and wider business and contribute positively to the company's purpose, vision and values.\n\n About You: \n\n • A qualified lawyer in a common law jurisdiction.\n, • Approximately 2 - 3 years' relevant post-qualification experience gained in a law firm, an in-house legal team or a combination of the two.\n, • Practical experience advising on privacy and data protection matters, including the UK GDPR and EU GDPR.\n, • Experience reviewing, drafting and negotiating data processing agreements, international data transfer arrangements and privacy-related contractual provisions.\n, • Experience supporting privacy compliance projects and responding to day-to-day privacy queries from business stakeholders.\n, • An understanding of the legal requirements relating to international transfers of personal data, including the use of standard contractual clauses and related transfer assessments.\n, • Experience of general commercial contract review, drafting and negotiation.\n, • Strong legal drafting, analytical and problem-solving skills.\n, • The ability to identify material privacy risks and propose proportionate, commercially practical solutions.\n\n \n Please note you will receive an automated response advising you that we have received your CV. \n Morgan Philips Group is a global talent solutions business that disrupts conventional thinking in executive search, recruitment and talent consulting. We operate in over 18 markets in Europe, North & South America, Asia, and the Middle East & Africa. We understand that the future is digital and social, so we embrace the latest technology, including video ads and CVs, as well as social recruiting. Our innovative services are tailored to the new world of work yet we do not lose sight of the fact that employees be they existing and potential are ultimately human beings. \n We are committed to ensuring that all job applicants are treated equally, without discrimination because of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

We currently have an exciting opportunity for a Day Concierge/Porter to work in our residential development based in Rotherhithe (SE16), where you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors and the clients. \n You'll be a people person and go that little bit further to get to know the residents, building strong relationships with them on an individual level whilst always being completely professional, courteous and respectful. \n You'll be the first and primary point of contact for residents when it comes to any support they need at the place they call home. \n Ideally, you'll have all or most of the experience we're asking for: \n\n • Previous experience within the hospitality industry, preferably within a similar role\n, • Significant experience providing exemplary levels of customer service\n, • Experience in managing contractors and building works within a busy development\n, • Awareness of general fire, health & safety and security\n, • Proven ability to and handle confidential information with professionalism and discretion\n\n Key Responsibilities \n\n • Meet and greet the residents and answer enquiries by telephone or from callers to the desk.\n, • Assist the residents, guests and visitors when required providing exceptional customer service.\n, • Manage all deliveries to the main reception desk, receiving, recording, storing and delivering all post and parcels.\n, • Carry out regular patrols of the building, reporting all security, health & safety issues, incidents and complaints, taking appropriate action in the event of an emergency.\n, • Communicate with leaseholders and managing agents in an attentive and personable manner.\n, • Report all repairs and maintenance issues to the Estate Management Team, including fire alarm panels, emergency lighting, dry risers and/or smoke detection systems which are found beeping or faulty.\n, • Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.\n, • Ensure effective security of residents and the building at all times including monitoring CCTV if SIA licence is held.\n, • Obtain and provide meter reads for all communal meters, complete weekly lift line testing reporting.\n\n \n Shift Pattern and hours: Monday to Friday / 08:00-15:00 \n Rate of pay: £26,936 per annum or £14.80 per hour \n Location: Rotherhithe (nearest station is Surrey Quays on the Windrush line) \n \n If this position is of interest to you please send your CV across. \n \n Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion

Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge! \n \n Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Night Concierge. This is an incredible career opportunity with a fantastic package. \n \n Position: Night Concierge \n Location: Riverside Quarter \n Working Hours: 4 days on, 4 days \n Salary: £27,000-£29,000 per annum (depending on experience) \n Contract: A permanent position that offers stability and room for growth. \n \n Why Rendall & Rittner: \n Award-Winning: Join an established and celebrated company known for delivering first-class property management services. \n Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. \n Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. \n Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. \n Time Off: Enjoy 16 days of holiday plus national holidays. \n Earn More: Optional overtime available across the Rendall & Rittner portfolio through our in-house ‘TSS’ temp team. \n Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. * \n Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. \n Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. \n Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. \n \n Development Details: \n This role will be based at an exclusive development located on the banks of the River Thames. With views over Hurlingham Park, Riverside Quarter consists of 750 apartments across 9 buildings. The development includes 24 hour concierge and luxury facilities such as well-equipped gyms with free weights, running machines, cross training machines and a sleek swimming pool. \n \n Key Responsibilities and Requirements: \n As a Night Concierge at Rendall & Rittner, you will: \n \n\n • Passionate about creating a positive and safe environment for residents, guests, and the team.\n, • Expert in customer service, using this expertise to lead, engage, and inspire others.\n, • Proactive in seeking opportunities to drive the performance of the development.\n, • Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries.\n, • Values and supports the team, building strong working relationships with residents, guests, and external contractors.\n, • Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment.\n\n \n How to Apply: \n Ready for this incredible opportunity? Explore Rendall & Rittner on for more insights, or visit our for a full list of current openings. #LI-AW1 \n \n Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. *Some developments vary. \n \n Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!

We have an exciting opportunity for an experienced and highly professional Head Concierge to join our prestigious residential development in Nine Elms, just moments from Battersea Power Station. \n As Head Concierge, you will lead the front-of-house operation, ensuring the highest standards of resident service, security, and presentation are consistently delivered. You will act as the primary point of contact for residents, visitors, contractors, and managing agents, while overseeing the day-to-day running of the concierge function and supporting the wider property management team. \n The successful candidate will be a natural leader with exceptional interpersonal skills, a proactive approach to problem-solving, and a genuine passion for delivering outstanding resident experiences. You will build strong relationships with residents, anticipate their needs, and foster a welcoming, safe, and efficient environment within the development. \n \n Key Experience and Skills \n\n • Previous experience within a senior concierge, Head Concierge, residential management, or luxury hospitality role.\n, • Proven ability to lead, motivate, and support concierge and front-of-house teams.\n, • Significant experience delivering exceptional customer service within a residential, hospitality, or property environment.\n, • Experience coordinating contractors and overseeing building works within a busy development.\n, • Strong understanding of health & safety procedures, fire safety regulations, and security protocols.\n, • Ability to manage confidential and sensitive information with professionalism and discretion.\n, • Excellent communication and organisational skills, with the ability to remain calm under pressure.\n, • Competent in maintaining accurate records and producing reports when required.\n, • SIA licence essential.\n\n \n Key Responsibilities \n\n • Lead and oversee the daily operation of the concierge service, ensuring consistently high standards are maintained.\n, • Act as the senior point of contact for residents, handling enquiries, concerns, and service requests in a professional and efficient manner.\n, • Develop positive relationships with residents, providing a personalised and attentive service while maintaining appropriate professional boundaries.\n, • Supervise concierge team members, providing guidance, support, training, and performance oversight where applicable.\n, • Ensure the effective security of residents, visitors, and the building at all times, including monitoring CCTV systems and overseeing access control procedures.\n, • Manage the safe and efficient operation of resident parking facilities.\n, • Liaise confidently and professionally with leaseholders, managing agents, contractors, suppliers, and external stakeholders.\n, • Conduct regular inspections and patrols throughout the development, identifying and escalating maintenance issues, health and safety concerns, or security breaches.\n, • Coordinate and oversee statutory testing procedures, including fire alarm tests, lift alarms, and other compliance checks, ensuring all records are accurately maintained for audit purposes.\n, • Ensure all incidents, accidents, complaints, and health & safety matters are reported appropriately and investigated where necessary.\n, • Take a leadership role during emergency situations, following established procedures to safeguard residents and visitors.\n, • Manage key control procedures, ensuring keys are issued only to authorised individuals and all movements are accurately recorded.\n, • Oversee the management of deliveries, parcels, and registered mail, ensuring items are securely stored, residents are notified promptly, and collection records are maintained.\n, • Maintain accurate resident information and concierge records in accordance with company policies and data protection requirements.\n, • Work closely with the Property and Building Management teams to ensure the smooth operation of the development and the delivery of an exceptional resident experience.\n\n \n CCTV SIA licence required. \n \n Hours: Monday to Friday / 09:00-18:00 \n Salary: up to£35,000 per annum dependent on experience / £16.03 per hour \n Location: Nine Elms (SW11) (closest stations are Nine Elms or Battersea Power Station) \n \n If you would like to apply, please submit your CV for consideration. \n \n Unfortunately, if you have not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.

We have an exciting new opportunity for a Day Concierge to work at a high-end residential development comprised of 4 luxury apartments, based in the heart of Mayfair (W1K). \n You will have the responsibility of delivering the highest levels of customer service to all residents, guests, contractors, and the clients. \n You'll be a real people person and go that little bit further to get to know the residents, build strong relationships whilst maintaining a professional, courteous, and respectful manner. \n As primary contact for the residents you will be on hand to provide the support they need at the place they call home. \n Ideally, you'll have all or most of the below experience: \n\n • Previous experience within the hospitality industry, preferably within a similar role.\n, • Significant experience providing exemplary levels of customer service.\n, • Experience in managing contractors and building works within a busy development.\n, • Awareness of general fire, health & safety and security.\n, • Proven ability to and handle confidential information with professionalism and discretion.\n\n Responsibilities \n\n • Meet and greet the residents and answer enquiries by telephone or from callers to the desk.\n, • Assist the residents, guests and visitors when required.\n, • Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.\n, • Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.\n, • Communicate with leaseholders and managing agents in an attentive and personable manner.\n, • Manage and delegate to the on-site team.\n, • Carry out regular patrols of the entire building and report any faults and/or security breaches found.\n, • Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.\n, • Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.\n, • Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.\n\n \n Shift Pattern: Monday to Friday / 09:00-17:00 (40 hours weekly) \n Rate of Pay: £27,846 per annum or £15.30 per hour \n Location: Mayfair (W1K) (nearest stations are Marble Arch, Bond Street and Green Park) \n \n If this position is of interest, please submit your CV. \n \n Unfortunately, if you've not heard from us within two weeks, please assume your application has been unsuccessful on this occasion.

Legal Assistant \n Salary: £30,880 - £35,535 pa (basic salary + location allowance of £4,500) \n Location: London – Hybrid, 2 days minimum in the office – 3 days working from home. \n Hours: Full-Time \n Contract: 1 x Permanent – 1 x Fixed-term Contract – 12 months \n We have an exciting opportunity for two Legal Assistants to join our team. If you can offer experience of maintaining legal files and databases, and possess good customer service skills, this is an opportunity to play a key role providing comprehensive support to our In-House Advisory Service at the General Dental Council. \n Person Specification: \n • Experience of maintaining legal files, databases and other records in a legal environment demonstrating commitment to ensuring quality and accuracy of work, with excellent attention to detail. \n - Experience of dealing with evidence and preparing trial bundles. \n - Ability to plan and organise workload, managing own time effectively and suggesting new and more efficient ways of working. \n - Strong team-working skills and ability to support others. \n - Good customer service skills with a positive, “can do” attitude to all tasks and challenges set. \n - Ability to ensure compliance with GDC’s policies and statutory obligations with regard to data protection, equality and diversity, health and safety, and employment. \n About us: \n Our primary purpose is to protect patient safety and maintain public confidence in dental services. To achieve this, we register qualified dental professionals, set standards for the dental team, investigate complaints about dental professionals' fitness to practise, and work to ensure the quality of dental education. \n Benefits: \n The GDC is committed to creating a diverse and inclusive workplace that provides an environment that reflects our values and culture and allows employees to flourish. \n To support this, we offer a range of family-friendly, inclusive employment policies, including flexible working arrangements from day one and employee networks that aid growth and development. \n Some of our benefits include: \n • 27 days' holiday (plus 8 bank holidays) - rising to 30 days (plus 8 bank holidays) after 2 years’ service \n - Flexitime scheme \n - Employer pension contributions up to 10% \n - Buy/Sell annual leave \n - Enhanced Maternity, Paternity and Adoption leave from 1 year’s service \n - Life assurance, income protection plan and enhanced sick leave policy \n - Staff discounts including retail discounts, eye care contributions and discounted gym membership \n We encourage and support the recruitment, retention, and career development of people from as wide a range as possible of ethnic, cultural and social backgrounds. \n How to apply: \n For further details about the role and to apply, please click the apply button. \n Closing date: 23:59 on 22 September 2026 \n Shortlisting: 22 September – 2 October 2026 \n Interviews: w/c 12 October 2026 \n As part of your supporting statement, please expand on your work experience that aligns with the role and person specification above, using the STAR format. \n We reserve the right to bring this recruitment campaign to an end without notice, and we encourage all interested candidates to apply as soon as possible. \n Please no agencies unless instructed otherwise.

We are currently recruiting for a prestigious university based in Uxbridge \n Role: Porter \n Duration: ASAP for 1 month currently \n Hours: 9am to 5pm 5 days per week to include weekends \n Location: Campus based - Uxbridge \n Pay: £14.08 \n \n Main duties and responsibilities \n Logistics and Compliance Porter \n Summary: \n Provide an effective reactive maintenance and compliance response on behalf of the Logistics and Facilities Centre. The work involves close liaison with the wider Facilities and Estates teams, Service Delivery and Compliance Managers, Campus Service Teams, alongside all Facilities and Estates staff, other university stakeholders, and contractors. The post holder will also support logistics, cleaning, and emergency response functions during peak operational periods. \n Accountabilities and responsibilities: \n\n • Timely collection and distribution of linen to ensure smooth transitions between student departures and incoming conference guests. Swift removal and delivery of furniture and white goods to minimise student complaints and enhance new arrivals' experiences. Efficient transport and storage of housekeeping supplies, ensuring teams are fully equipped, particularly during peak transition periods. Deep cleaning tasks, including carpet shampooing, mattress replacements, and mould removal, to maintain hygiene standards. Prompt waste removal from bedrooms and communal areas to enable efficient housekeeping operations. Emergency response to floods and maintenance issues to minimise disruption and ensure a safe living environment. Practical assistance in staff induction and training programmes. Use of staff/student computer data systems Coordinating relocations due to lift outages or last-minute adjustments to ensure minimal disruption. Managing student departure waste removal to maintain hygiene in kitchens and rooms. Overseeing bike shed cleaning, hoover maintenance, and facility upkeep to maintain a polished, guest-ready environment.\n\n \n Other Duties. \n Undertake any other reasonable duties as required and commensurate with the grade of post in accordance with university and departmental policies, procedures and codes of conduct. Adhere to and comply with the provisions of the Data Protection Act and the Health and Safety at Work Act in accordance with university policies. Promote the University's Environmental Policy and demonstrate commitment to it through actions and decision making. Actively participate in on going professional development activities as requested. \n If you would like to hear more about this role, please upload your CV. We will contact all short listed candidates. \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Title: Primary Servicing Account Manager \n Location: Watford - Office Based \n Salary: Up to £32,000 \n Hours: Monday to Friday 9am to 5:30 pm \n Benefits: \n\n • Private Medical Healthcare\n, • Dental Scheme\n, • Additional half-day annual leave on your Birthday\n, • Annual leave purchase scheme\n, • Pension Scheme\n, • Perk box\n, • Free eye tests\n, • Christmas and Summer Social Events\n, • Top Performers Dinner each quarter\n, • Fresh fruit in the office\n, • 20 days holiday plus public and bank holidays\n\n About the Primary Servicing Account Manager: \n We're excited to be recruiting for a fast paced and growing mortgage company who are looking for a driven and personable Primary Servicing Account Manager to be a trusted point of contact for our customers, providing clear guidance, practical support, and a consistently high level of service. \n This is a great opportunity for someone who enjoys building strong customer relationships, taking ownership of challenges, and finding effective solutions in a dynamic, fast-moving environment. If you're motivated by helping people and making every customer interaction count, we'd be keen to hear from you. \n Responsibilities of Primary Servicing Account Manager: \n\n • Managing all incoming calls, correspondence and emails efficiently and within agreed SLAs.\n, • Reviewing and verifying all new account uploads to ensure accuracy and completeness.\n, • Preparing and submitting BACS files, and promptly actioning any unpaid Direct Debits or other outstanding payments.\n, • Managing daily cash allocation, ensuring all funds are accurately applied to the correct accounts, including reconciliation against company bank accounts.\n, • Managing all Servicing team banking activities, including cash and card allocations, redemptions and part settlements.\n, • Scanning and maintaining Title updates on the relevant customer files.\n, • Processing and allocating all redemption and capital reduction funds against loans through to redemption and completion.\n, • Managing Deed of Postponement and Easement requests through to completion.\n, • Ensuring all required printing is completed and dispatched within agreed SLAs.\n, • Managing E-DS1 uploads, Payment Holiday overpayments, exits and refunds, and reviewing the Credit Arrears Report.\n, • Liaising with solicitors and following up on outstanding or missing Title Registrations.\n, • Preparing and submitting the monthly CRA (CAIS) return in line with required deadlines.\n, • Reviewing and actioning accounts showing a credit balance at month end using the Daily Arrears Report, and escalating relevant cases to the Senior Servicing Manager.\n, • Following the established invoice process, reviewing and approving invoices for payment within the appropriate mandate.\n, • Implementing Bank of England base rate changes and managing associated complaints where required.\n, • Handling calls from customers and third parties, providing support with loan administration and resolving queries in a professional and timely manner.\n, • Undertaking any other duties or responsibilities as required to meet the evolving needs of the department.\n\n Experience required for Primary Servicing Account Manager: \n\n • Experience in customer service within financial services is essential.\n, • Experience in servicing existing mortgage or loan accounts is highly advantageous.\n, • Well organised\n, • Self-motivated and proactive\n, • Able to work under pressure\n, • Good telephone skills and attention to detail\n\n For more information regarding the role of Primary Servicing Account Manager, please get in touch with us. \n Stellar Select is acting as an employment agency and is a corporate member of the REC. \n Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.

An exciting opportunity has arisen for an experienced Investigations Officer to join a leading London-based university within its Governance, Legal Services and Compliance function. This role plays a key part in ensuring student complaints, appeals, disciplinary and Fitness to Practise matters are managed fairly, transparently and in accordance with university regulations. \n You will act as a trusted adviser to stakeholders across the institution, leading complex investigations, providing expert guidance, and promoting best practice in investigation management. This is a highly visible role, contributing to procedural fairness, continuous improvement and the effective resolution of sensitive and complex casework. \n Role Information: \n\n • Job title: Investigations Officer\n, • Department: Governance, Legal Services and Compliance\n, • Salary: £25 – 30 per hour\n, • Location: London (on site once per month)\n\n Key Responsibilities: \n Investigations & Case Management \n\n • Independently manage a caseload of student complaints, appeals, disciplinary and Fitness to Practise investigations.\n, • Take end-to-end ownership of investigations, ensuring matters are handled impartially, thoroughly and within agreed timescales.\n, • Plan and scope investigations, identifying key issues, evidence requirements and relevant policies and procedures.\n, • Lead and advise on sensitive and complex investigations, providing expert guidance throughout the process.\n\n Evidence Gathering & Reporting \n\n • Gather, review and critically assess evidence including records, correspondence, statements and supporting documentation.\n, • Analyse complex and, where necessary, conflicting evidence to reach balanced, evidence-based findings.\n, • Produce clear, accurate and high-quality investigation reports, recommendations and outcome correspondence.\n, • Maintain complete, secure and auditable case records in line with regulatory and institutional requirements.\n\n Stakeholder Management & Advisory Support \n\n • Build strong working relationships with academic schools, professional services teams and senior stakeholders.\n, • Provide advice and guidance on university regulations, policies, procedures and good practice.\n, • Support formal hearings and appeals, providing guidance to panel members and managers where required.\n, • Ensure stakeholders are kept informed of case progress, outcomes and agreed actions.\n\n Training, Quality & Continuous Improvement \n\n • Coach and support colleagues in conducting fair, robust and effective investigations.\n, • Deliver training, guidance and resources to improve investigation capability across the university.\n, • Monitor trends and recurring themes in casework, identifying opportunities for service and process improvement.\n, • Contribute to the development of investigation standards, policies, templates and reporting practices.\n\n Candidate Profile: \n\n • Experience working within a UK Higher Education environment.\n, • Proven experience managing complex investigations, casework or dispute resolution processes.\n, • Strong understanding of complaints, appeals, disciplinary and/or Fitness to Practise procedures.\n, • Experience gathering and evaluating evidence and producing detailed investigation reports.\n, • Excellent analytical skills with the ability to make impartial, evidence-based decisions.\n, • Ability to build relationships and influence a wide range of stakeholders.\n, • Experience delivering training, guidance or coaching to support best practice.\n, • Strong organisational skills with the ability to manage competing priorities and deadlines.\n, • Formal investigation training is highly desirable.\n\n \n This vacancy will be actively shortlisted, so early applications are encouraged to avoid missing out. \n Venn Group is an equal opportunities employment agency and welcomes applications from all candidates.

Senior Property Manager – Hertfordshire \n Up to £50,000 Basic Salary + Discretionary Bonus | OTE circa £55,000 | 25 Days Holiday + Bank Holidays \n The Opportunity \n A highly established and well-regarded property management company is looking to appoint an experienced Property Manager to take ownership of a varied residential portfolio, including high-rise buildings, totalling approximately 328 units. \n The company prides itself on delivering a professional, responsive and personal service to its clients and residents. This is an excellent opportunity for an experienced Property Manager who enjoys taking ownership of their portfolio and working within a professional, collaborative environment. \n Key Responsibilities \n\n • Take responsibility for the day-to-day management of the portfolio, maintaining strong relationships with clients, leaseholders and residents.\n, • Manage the specific operational and compliance requirements associated with high-rise residential buildings.\n, • Carry out regular property inspections, identifying and following up on maintenance, health and safety and operational matters.\n, • Oversee repairs, contractors and specialist consultants, ensuring works are completed effectively, to the appropriate standard and represent value for money.\n, • Coordinate major works programmes, including planning, budgeting, consultation and communication with relevant stakeholders.\n, • Handle resident and client complaints professionally, taking ownership of issues and driving them through to resolution.\n, • Maintain oversight of statutory compliance, inspections, risk assessments and associated records.\n, • Work closely with financial colleagues on budgets, expenditure, reserve funds and major works funding.\n, • Oversee site-based staff and ensure appropriate standards of service are maintained.\n, • Attend AGMs and other client meetings where required, representing the company professionally and ensuring appropriate preparation.\n, • Maintain accurate and comprehensive property records and ensure all management procedures and lease requirements are followed.\n\n About You \n The ideal candidate will be an experienced Senior Property Manager with a strong background in residential block management and proven experience managing the complexities associated with high-rise buildings. \n You will demonstrate a strong understanding of the Building Safety Act (BSA) and the wider compliance requirements relevant to higher-risk residential buildings. Experience dealing with building safety, statutory compliance, major works and associated stakeholders will be essential. \n MTPI or AssocRICS qualification would be advantageous. \n We're looking for someone who is highly organised, detail-focused and confident managing a varied and complex workload. Strong communication skills, sound judgement and a practical, solutions-focused approach are essential. \n The company is particularly keen to speak with locally based candidates who know the area well, understand the local property market and can comfortably travel between the managed developments. \n A full UK driving licence and access to your own vehicle are essential. \n Package \n\n • Up to £50,000 basic salary\n, • Discretionary bonus paid twice yearly\n, • Target-based bonus, with OTE of approximately £55,000\n, • 25 days annual leave plus bank holidays\n, • Ongoing training and professional development\n, • A professional and supportive working environment\n\n If you're an experienced Property Manager with high-rise experience and a strong understanding of building safety requirements, this is an excellent opportunity to take ownership of an established portfolio within a professional and well-regarded business. \n To learn more about this opportunity, please contact Zara Benson at Next Chapter Talent. \n Next Chapter Talent is a boutique, founder-led property recruitment consultancy specialising in the placement of exceptional property professionals across the UK. \n

Head of Property Management \n Job Description \n Location: South Kensington \n Position: Full-time, office-based \n Hours: Monday-Friday, 9:00am-6:00pm \n Direct reports: A team of 4-6 Property Managers \n Salary: £60,000 per annum + bonuses \n About Our Client \n Our client is a well-established, London-based estate agency specialising in residential lettings, property management and sales, with a strong focus on providing a high-quality service to UK and international property investors. Full company details will be shared with shortlisted candidates. \n Role Overview \n Our client is looking for an experienced Head of Property Management to lead and manage a team of 4-6 Property Managers from their West London office. This is a senior leadership position with overall responsibility for the performance of the Property Management department - including team management, KPIs and process oversight, escalated complaints, service standards, and the day-to-day operation and performance of the department as a whole. \n The role sits above the Senior Portfolio Manager position, with significantly greater emphasis on team leadership, accountability, performance management, complaints handling and departmental oversight. \n Key Responsibilities \n\n • Manage and lead a team of 4-6 Property Managers, providing day-to-day direction, support and supervision.\n, • Hold overall responsibility for the performance of the Property Management department.\n, • Set, monitor and report on departmental KPIs, ensuring processes are followed consistently across the team.\n, • Take ownership of escalated landlord, investor and tenant complaints, resolving issues promptly and professionally.\n, • Ensure service standards are maintained and consistently delivered across the team's portfolios.\n, • Take ownership of the day-to-day operation and overall performance of the Property Management department.\n, • Oversee team compliance with relevant legislation, including gas safety, electrical safety, EPC requirements, smoke and carbon monoxide alarms, deposit protection and applicable licensing requirements.\n, • Oversee HMO and selective/additional licensing requirements across the team's portfolios, ensuring renewals and compliance actions are dealt with promptly.\n, • Support performance management within the team, including training, development and addressing underperformance where required.\n, • Act as a senior point of escalation for significant legal, compliance, maintenance or financial issues within the department.\n, • Work closely with the Lettings, Tenancy Progression, Accounts and Maintenance teams to ensure a joined-up service.\n, • Identify and implement opportunities to improve the service provided to landlords and investors across the department.\n\n Experience & Requirements \n\n • Significant experience within residential property, lettings or property management, including experience managing or leading a team.\n, • Proven track record of managing and developing a team of Property Managers or similar.\n, • Strong experience independently managing a residential property portfolio.\n, • Strong working knowledge of UK residential lettings legislation and property management compliance.\n, • Experience handling escalated complaints and complex landlord, investor or tenant issues.\n, • Experience monitoring KPIs, processes and service standards across a team or department.\n, • Excellent written and verbal communication skills, with the confidence to represent the department at a senior level.\n, • Excellent organisation and time-management skills.\n, • Strong attention to detail, particularly in relation to compliance and legal documentation.\n, • Good IT skills and experience using property management/CRM software.\n, • ARLA Propertymark qualifications are desirable but not essential.\n

OFFICE MANAGER – ESTATE AGENCY \n Monday – Friday \n \n A boutique, design-led estate agency specialising in London’s luxury property market is seeking an experienced Office Manager to join its growing team. \n \n This is a fantastic opportunity for an organized and proactive professional with a strong administrative background to become a valuable assetto the team. Reportingto the Office Director and Sales Manager, you’ll thrive in a fast-paced and exciting environment, handling sales-related administration and appointment scheduling while providing essentialsupport to the team. \n \n The ideal candidate is efficient, adaptable, and highly organized, with excellent administrative abilities, strong customer service skills, and a working knowledge of spreadsheets. Prior experience in a similarrole is highlydesirable. \n \n Key Responsibilities \n\n • Providing secretarial and administrative support to the sales team\n, • Issuing memorandums of sale and invoices upon exchange of contracts\n, • Preparing marketing materials, including brochures and window cards\n, • Organizing canvassing materials and booking market appraisals\n, • Conducting AML checks for all clients\n, • Providing HR support, including onboarding new starters, preparing contracts, and maintaining HR documentation\n, • Welcoming clients and visitors, assisting with registration and inquiries\n, • Handling customer service requests, orders, and complaints\n, • Managing inbound office calls\n, • Supporting the Director with diary management, scheduling, and correspondence\n, • Managing paperwork, emails, and phone calls on behalf of the Director\n, • Acting as the first point of contact for the Director when required\n, • Organizing company events (e.g., Christmas parties, work trips, and team-building activities)\n\n \n What You’ll Need \n\n • Prior experience as a Sales Administrator or Office Manager in a sales environment\n, • Excellent organization and multitasking skills\n, • Strong attention to detail and ability to work to tight deadlines\n, • Confident communication skills with a friendly and professional approach\n, • We’re looking for a proactive, self-motivated team player to join our team and make a real impact!\n\n \n Due to a very high number of applications, we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours, please assume that you have been unsuccessful on this occasion. Your CV will be registered with us, and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment London wishes you the best of luck in your job search. \n Unico Recruitment London operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK. \n \n \n \n

Are you someone who thrives in the Insurance Industry? We’re on the hunt for an experienced Claims Handler to join our growing claims team based in London, which deals with a varied portfolio of corporate clients. \n As a Claims Handler you will play an important role in the day-to-day handling of Property/Real estate insurance claims ensuring the client has a seamless claims experience and that insurance claims settlements are optimised. \n What you will do \n This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more: \n\n • \n Receive First Notification of Loss, set up claims with our Delegated authority or report claims to insurers, validate the claims against policy cover, record claim information accurately and provide an efficient and personable service to clients \n • \n Present costs to insurers or directors for authorisation within our delegated authority \n • \n Manage their own portfolio of ongoing insurance claims \n • \n Liaise with insurers and other experts to ensure effective claims outcomes and the smooth handling of the claims in a professional manner \n • \n Provide clients with advice throughout the claim lifecycle from notification through to settlement \n • \n Handle and escalate complaints in line with our company complaints policy \n • \n Request claims information from insurers, clients and accident management companies \n\n What experience does our Claims Handler need? \n We’re looking for individuals who either already have extensive experience in dealing with claims for property owners/investors, or those who currently handle claims for smaller risks and are looking to progress their careers into handling more challenging cases. \n We welcome applications from candidates with more limited claims handling experience who can demonstrate a willingness to quickly get up to speed with a range of claim types. \n In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are: \n\n • \n Holiday entitlement of 26 days plus bank holidays \n • \n Opportunity to progress your career across the entire Ardonagh family \n • \n Gain professional CII or ACII qualifications to enhance your knowledge and career prospects \n • \n Pension scheme for when you feel it’s time to retire \n • \n 24-hour support for you and your families physical and mental wellbeing \n • \n 1 day’s paid volunteering day to give back to our communities \n • \n Ardonagh Community Trust (ACT) - Raising funds for charity with donation matching in your local community \n • \n The Spotlight Awards, where we shine a light on the brightest talent across our group \n\n So, what are you waiting for? Apply today and one of our team will be in touch. \n #AIB \n Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential. \n If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check. \n Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. \n Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

EXO Claims Recruitment are delighted to be working with one of the UK's fastest growing TPAs. \n Our client is looking to speak with experienced Property Insurance Claims Handlers to join their company in this exciting phase of growth. \n THIS IS A FULLY REMOTE ROLE \n PLEASE ONLY APPLY IF YOU HAVE PREVIOUS UK BASED PROPERTY CLAIMS HANDLING EXPERIENCE \n There is a genuine career path available for the right person with full career support. \n Salary: £29k to £33k plus 15% quarterly bonus \n Our client is seeking a meticulous and detail-oriented individuals to join their dynamic team. In this role, you will be responsible for reviewing and processing property insurance claims, ensuring that all documentation is accurate and complete. The ideal candidate will possess strong organisational and clerical skills, enabling them to manage multiple tasks efficiently while maintaining a high level of accuracy. \n Key Objectives \n To effectively & efficiently handle an end to end caseload of Property insurance claims from instruction until completion of the works, ensuring that all parties involved are fully informed on progress of the claim. Also, ensuring that the costs of the claim are controlled. \n Duties and Responsibilities \n\n • Claim Opening – Secondary Notification of Loss\n, • Supplier allocation\n, • Inbound and outbound call handling\n, • First point of contact for customers\n, • Effective customer | Insurer communication\n, • Ensuring service level agreements are adhered to on all claims\n, • Authorisation of property insurance claims\n, • Applying effective cost control\n, • Updating jobs in Pulse to maintain job records\n, • Handling low level complaints (Refer to Complaints Handling Manual)\n, • Ensuring data is handled responsibly and compliant with the Data Protection Act\n, • Supply Chain Compliance\n, • Supply Chain Database administration\n\n Responsibilities and Outputs \n\n • Adherence to call performance measures (Quantity & Quality)\n, • Low level complaints on claims handled\n, • Adherence to company policies & procedures\n, • Control of suppliers to ensure high service quality\n, • Ongoing communication with all relevant parties to ensure clear understanding of the claim progress.\n, • Minimise claim lifecycles\n, • Achievement of productivity & targets\n, • Ensuring all suppliers are fully compliant\n\n Skills and Requirements \n\n • CII Certificate In Insurance qualified preferred but not essential\n, • Excellent communication skills and a positive can do attitude.\n, • A minimum of 2 years Property claims experience required\n, • A desire to build a long term career\n\n If you are looking to join a company that offers not only a great career path but also one where you can work in a friendly yet dynamic business, whilst feeling valued and appreciated, then please apply today!

Day Concierge position at Rendall & Rittner (Hurlingham Waterfront) \n \n Location – Hurlingham Waterfront SW6 \n Working Hours – 4 days on 4 days off 07:00 – 19:00 \n Salary – £31,000 per annum \n Contract – Permanent \n \n Who we are? \n Rendall & Rittner are an established, award winning and accredited, Residential Leasehold Property Management company, delivering outstanding management to our clients and lessees nationwide. \n \n Rendall & Rittner is a place where hard work is acknowledged and rewarded, where development is nurtured and supported, where values are never compromised and where success is celebrated. \n \n Every great Rendall & Rittner experience needs great people! \n \n Your working environment? \n This role will be based at a luxurious residential development close to Earls Court station. This development consists of 292 residential apartments across 2 blocks. The development boasts Swimming pool, jacuzzi, sauna, steam room, gym, cinema, 2 floor residents lounge with 4 board rooms, gardens and communal seating areas. \n What makes a successful Concierge at Rendall & Rittner? \n\n • you’ll be a leader who cares passionately about creating a positive and most importantly a safe environment for residents, guests, and your team.\n, • you’ll be a true expert in customer service, who uses this to lead, engage and inspire others.\n, • you’re always looking for opportunities to drive the performance of the development.\n, • you know how to deal effectively with feedback, in the moment. Acting as the main point of contact for all queries.\n, • your team matters to you, so you support them, working together, building strong working relationships with residents, guests, and external contractors, ultimately supporting a strong unified working environment.\n, • You’ll already have some brilliant experiences behind you in relation to delivering great customer service, managing complaints, working safely, and working in a team environment.\n\n \n Working with Rendall & Rittner is more than a job, it’s a career! \n \n As a Concierge at Rendall and Rittner, you’ll receive \n\n • Support with your career development aspirations offering fully funded training programmes\n, • Exclusive savings on entertainment, travel, shopping, restaurants and health and fitness\n, • Competitive salary and Discretionary Bonuses\n, • Team Uniform*\n, • 16 days holiday plus national holiday days\n, • Employee referral scheme\n, • Enrolment into the Rendall & Rittner Pension scheme\n, • EAP to support on matters such as Family, Health, Money, and Work\n\n .………………and so much more! \n \n Look us up on for more information or visit our website for a list of our current opportunities. \n All applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates. *some developments vary \n \n Ref #LI-LJ1

Travel Industry Affairs & Financial Protection Manager \n Location: South West London / Hybrid \n \n Are you an experienced travel industry professional with strong knowledge of travel regulation, financial protection and industry affairs? We’re looking for an accomplished and commercially minded Industry Affairs & Financial Protection Manager to play a key role within a leading travel trade association. \n \n This is a varied and influential position combining regulatory affairs, member advisory, financial protection, stakeholder management and commercial development. You'll work closely with senior leadership, Government bodies, regulators and industry organisations, while providing expert support to members across the UK travel sector. \n Key Responsibilities \n \n\n • Lead the organisation's policy, regulatory and industry affairs activity, keeping members informed of key legislative and regulatory developments.\n, • Develop policy positions, consultation responses, briefings and practical guidance for members.\n, • Represent the organisation with Government departments, regulators, trade associations and other key industry bodies.\n, • Provide expert advice to members on regulatory, financial protection and operational matters.\n, • Manage complex member enquiries, compliance issues and complaints.\n, • Oversee the organisation's financial protection scheme, including new member assessments, financial reviews, recommendations and ongoing risk monitoring.\n, • Liaise with members, insurers, bond providers and other stakeholders throughout the financial protection process.\n, • Prepare reports and recommendations for senior leadership and relevant boards.\n, • Maintain strong governance, documentation and processes across the financial protection operation.\n, • Identify opportunities to develop new products, services and revenue streams.\n, • Manage commercial relationships with key financial protection and industry partners.\n, • Identify opportunities to use technology and AI to improve efficiency, processes and member services.\n, • Act as an ambassador for the organisation, building strong relationships across Government, regulators and the wider travel industry.\n, • Support communications and media activity where appropriate.\n\n What We're Looking For \n \n You'll ideally have: \n\n • Significant experience within the UK travel industry, with a strong understanding of the sector.\n, • Detailed knowledge of travel regulation, consumer protection and financial protection requirements.\n, • Experience working with insurance, bonding or financial protection schemes.\n, • Experience engaging with Government departments, regulators and industry bodies.\n, • Strong financial analysis skills, including the ability to interpret statutory accounts and assess financial risk.\n, • Excellent commercial judgement, negotiation and stakeholder management skills.\n, • Strong analytical and problem-solving abilities with exceptional attention to detail.\n, • Excellent written and verbal communication skills, with the confidence to influence at senior level.\n, • The ability to manage sensitive issues, competing priorities and complex stakeholder relationships.\n, • A proactive and independent approach, with the confidence to take ownership and make informed decisions.\n, • An interest in using AI and technology to improve business processes and efficiency.\n, • Degree-level education or equivalent professional experience.\n\n The Opportunity \n \n This is a unique opportunity to take on a highly influential role at the heart of the UK travel industry. \n You'll have the opportunity to shape industry policy, influence regulatory developments, support travel businesses and oversee a significant financial protection function, while working closely with senior leadership and a wide range of industry stakeholders. \n If you're a credible, commercially aware travel professional with strong regulatory and financial protection expertise, we'd love to hear from you. \n

Temporary Residential Concierge \n We are seeking reliable, enthusiastic, and experienced Temporary Concierge Staff to support our prestigious residential developments across Central and Greater London. MUST HAVE 2 YEARS EXPERIENCE. \n Location: Various high-end residential developments across London. \n Duration: Temporary contract. \n Hours: Variable shifts, which may include days, evenings, weekends 8 HOUR AND 12 HOUR SHIFTS!! \n The Role: \n As the face of the development, you will provide a professional, warm, and secure front-of-house service to residents, visitors, and contractors. Your responsibilities will include: \n\n • Front-of-House Management: Maintaining a secure, clean, and welcoming environment within the lobby and communal areas.\n, • Customer Service: Delivering exceptional service, handling resident requests, queries, and complaints efficiently and courteously.\n, • Security & Access Control: Monitoring CCTV, managing key signing procedures, and controlling access for residents, visitors, and deliveries.\n, • Parcel & Mail Management: Efficiently signing for, logging, and distributing parcels and mail.\n, • Reporting: Promptly logging and reporting any maintenance issues, security incidents, or emergencies.\n, • Festive Support: Assisting with any specific festive requirements, such as managing seasonal deliveries\n\n What We Are Looking For: \n\n • Experience: Proven experience in a customer-facing role, ideally within high-end residential concierge, hospitality (4/5* hotel), or luxury retail.\n, • Impeccable Presentation: A smart, professional, and well-groomed appearance is essential.\n, • Communication Skills: Excellent written and verbal communication skills in English.\n, • Reliability: Demonstrable punctuality, flexibility, and a commitment to working scheduled shifts, including bank holidays.\n, • Discretion: A high level of professionalism and discretion when dealing with sensitive resident information.\n, • IT Proficiency: Competent in using computerised logging systems and Microsoft Office Suite.\n, • Right to Work: Must have the legal right to work in the UK.\n

We are looking for experienced Motor Finance Complaint Reviewer with a background in financial services to join a busy Motor Finance Complaints Team supporting a leading UK bank. This is an exciting opportunity to work on a large-scale complaints project, investigating customer concerns and helping to deliver fair and appropriate outcomes. \n As a Motor Finance Complaint Reviewer, you will manage complaints from receipt through to resolution. This will involve speaking with customers to gather information, reviewing complaint correspondence and supporting evidence, updating internal systems, and issuing outcome letters. \n You will manage complaints from receipt through to resolution, reviewing customer correspondence, analysing supporting evidence, liaising with customers to gather information, and issuing clear and professional outcome letters. \n What You'll Be Doing as Motor Finance Complaint Reviewer: \n\n • Communicating with customers over the phone to understand their concerns, gather relevant information and log complaint details.\n, • Taking ownership of complaints from initial receipt through to resolution.\n, • Reviewing customer complaint letters, emails and supporting documentation to fully understand each case.\n, • Preparing and loading customer cases onto the client system, ensuring all information is recorded accurately.\n, • Collecting, reviewing and assessing evidence to support complaint investigations and decision making.\n, • Providing regular updates to customers regarding the progress of their complaints.\n, • Drafting and issuing outcome letters using approved templates.\n, • Managing customer expectations throughout the complaint journey.\n, • Maintaining accurate records and updating case management systems.\n\n What We’d Like To See From Your Application: \n\n • Previous experience handling complaints within financial services or another regulated environment.\n, • Strong verbal and written communication skills.\n, • Confidence in gathering and analysing information over the phone.\n, • Excellent organisation and workload management skills.\n, • Strong attention to detail.\n, • Comfortable working with multiple systems and Microsoft Office applications, including Excel.\n\n The role offers the chance to develop your knowledge of motor finance products, strengthen your complaint investigation skills, and gain valuable experience within a highly regulated financial services environment, while working alongside a supportive and collaborative team. \n If you think this is the Motor Finance Complaint Reviewer opportunity for you, click apply now. \n Please note any offer is subject to satisfactory pre-employment screening checks. These consist of employment, activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks. \n We are committed to equality of opportunity for all hires and applications from individuals are encouraged regardless of age, disability, *, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. \n Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

This rapidly growing Financial Planning firm provide high-quality, comprehensive advice to individuals, families and businesses across the UK and are looking for an experienced Advisor to join their Putney office on an employed basis to service an existing client bank. \n \n This is a great opportunity for a recently qualified or junior advisor to inherit a client bank and gain experience within a reputable company. \n \n Role and Responsibilities: \n\n • Build sustainable relationships with clients\n, • Complete annual reviews within required timescales\n, • Identify and assess clients’ needs\n, • Write new business from carrying out annual reviews with existing clients Obtain and record the required meet regulatory KYC and suitability requirements.\n, • Handle client complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution\n, • Keep records of customer interactions, process client accounts and file documents\n, • This role is desk-based with meetings conducted via phone and Teams, and they have a flexible hybrid working model which allows you to split your time between home and office.\n\n \n The Individual: \n\n • Hold the Diploma in Financial Planning\n, • Have previous relevant experience\n, • Strong technical knowledge across all aspects of Financial Planning\n, • Ideally have a desire to obtain Chartered status.\n\n \n The Package: \n\n • Salary up to £60,000 (depending on experience)\n, • Bonus\n, • Extensive Company Benefits\n\n \n Contact: Stephen Mallaband \n Reference: KC/101906 \n \n Candidate care: \n By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. \n \n If your application is successful we will contact you to discuss the opportunity in more detail, within 48 hours of receiving your application. \n \n Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. \n \n In the meantime, we would like to thank you for your interest in Cavendish Maine.

Motor Claims Intervention Team LeaderSalary: Up to £40,000 (DOE) + bonusBonus: Quarterly management performance-related bonus of up to 15% of annual salaryLocation: Fully Remote with monthly meetings in South East England areaHours: 37.5 hours per week, MondayFriday plus 1 Saturday every 4 weeksShift Pattern: Varied shift patternsranging between the hours of 8am - 8pmFor this role you must have proven experience leading a customer-focusedmotor claims: intervention, capture or contact-centre team in a target-driven environment.Whilst it is a fully remote role, the company would expect you to lead/attend monthly meet ups with your team. This will be once a monthin theSouth EastUK.The OpportunityAre you an experienced Motor Claims Team Leader with a strong background in motor claims intervention or motor accident management?Were looking for a confident, hands-on Motor Claims Intervention Team Leader to lead abrand newfully remote team and drive performance across a busy motor claims operation.Youll make this the best performing team in the business!Youll take ownership of team performance, claims workflow, customer contact, intervention, conversion, quality and customer outcomes, while coaching and developing your team to deliver consistently high standards.What You'll Be DoingLead, coach and motivate a team handling motor claims and intervention cases.Manage daily claims workflow, workloads, ageing and service levels.Drive timely customer contact, claims capture, intervention and conversion.Ensure claims are assessed accurately and progressed appropriately.Monitor KPIs including contact rates, conversion, productivity, quality and customer outcomes.Run team huddles, 1-to-1s, coaching and performance reviews.Manage attendance, probation, conduct and underperformance.Review claims and MI to identify training needs and improve team performance.Investigate complaints, errors and service issues and drive corrective action.Provide regular updates to senior leadership on team performance, resource and operational risks.What We're Looking ForProven experience leading a Motor Claims, Claims Intervention, Motor Accident Management or motor Credit Hire team.Strong understanding of motor claims and the intervention process.Knowledge of credit hire, third-party claims and claims capture/conversion would be highly advantageous.Experience managing KPIs and using performance data to improve results.Confident people manager with experience handling performance, attendance and difficult conversations.Strong coaching, communication and problem-solving skills.Able to successfully lead and engage a fully remote team.CII or relevant insurance/leadership qualifications would be advantageous.Why Join Us?Up to £40,000+ bonusUp to 15% quarterly management performance bonusFully remote working25 days annual leave + bank holidaysPerkbox discounts and rewardsRegular development reviews and career progressionSupportive, fast-paced and people-focused environmentIf youre an experienced Motor Claims Team Leader ready to take the next step and make a real impact on performance, people and customer outcomes, wed love to hear from you.GWV Talent Solutions Limited (trading as Gerrard White Consulting and Vermelo RPO) acts as an employment agency for permanent recruitment and an employment business for the supply of temporary and contract workers. By applying for this job you accept the terms of our Privacy Policy and Terms of Service Agreement which can be found atwww.gerrrardwhite.comTPBN1_UKTJ

\n Waste & Contracts Manager \n Havering (Hybrid Working) \n £450 - £500 per day Umbrella \n Initial 3-Month Contract (Potential Extension) \n Full-Time \n Managing a small team of 6 \n Lead Strategic Environmental Services \n An excellent opportunity has arisen for an experienced Waste & Contracts Manager to join a London Borough Council on an initial 3-month contract. \n This is a key leadership role responsible for managing environmental service contracts, driving service improvements, overseeing waste and recycling initiatives, and ensuring high-quality service delivery across the borough. \n Key Responsibilities \n\n • Lead the procurement, commissioning, and management of environmental service contracts.\n, • Ensure contractors deliver high-quality, value-for-money services that meet performance standards.\n, • Drive strategic initiatives to improve waste management, recycling rates, and environmental outcomes.\n, • Manage budgets, performance data, and operational service delivery.\n, • Build and maintain strong relationships with elected members, senior stakeholders, contractors, and partner organisations.\n, • Prepare and present reports to senior management, committees, and other forums.\n, • Lead, motivate, and develop a high-performing team.\n, • Manage customer enquiries, complaints, and service improvement programmes.\n\n About You \n You will have: \n\n • Significant experience managing waste, environmental, or public realm services.\n, • Strong contract management, commissioning, and procurement experience.\n, • Experience managing large budgets and delivering service improvements.\n, • Excellent stakeholder management and communication skills.\n, • Knowledge of environmental and waste management legislation.\n, • Strong analytical, reporting, and project management abilities.\n, • Experience leading teams and driving organisational change.\n\n What's on Offer? \n £31.70 PAYE / £41.54 Umbrella \n Hybrid Working \n Initial 3-Month Contract with Potential Extension \n Strategic Leadership Opportunity within a Major London Borough \n Opportunity to Deliver Meaningful Environmental Improvements \n If you're an experienced waste and environmental services professional looking for your next interim assignment, we'd love to hear from you. \n \n \n \n \n \n \n \n \n \n \n \n \n \n Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. \n By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser \n \n \n \n \n \n \n \n \n \n \n

Our well-Established multi office Independent Estate Agency chain based in Greenwich SE12 are looking for an experienced Property Manager to join their busy department. \n The successful applicant will be responsible for a portfolio of properties; therefore, they must be able to manage their own workload, keep on top of any issues and prioritise jobs as necessary. \n \n Responsibilities include but will not be limited to: \n\n • Overseeing a portfolio of Properties\n, • Team meetings\n, • Implement new APT procedures.\n, • Have the ability to demonstrate a track record of managing rental properties.\n, • Abiding by regulation/ legislation and processes surrounding Property Management\n, • Striving to exceed individual targets and standards.\n, • Referring business across departments to maximise business opportunities.\n, • Striving to exceed customer expectations.\n, • Handling complaints and providing solutions\n, • Maintaining policies and procedures in accordance with company policies\n, • Ensuring compliance\n, • Understand and carry out renters rights bill legislation\n\n \n The Successful Applicant will need to possess the following skills: \n\n • Must have 2 years’ experience as a Property Manager\n, • The candidates must have intermediate computer literacy.\n, • Experience of lettings/property management software packages\n, • Professional ARLA accreditation would be seen strong advantage but not essential.\n, • Be able to manage their own workload\n, • Full valid driving licence is essential\n\n The hours will be: \n Monday to Friday 9.00am – 6.00pm \n Salary range will be: \n between £30.000pa to £35.000pa depending on experience. \n \n If this role is of interest to you and you have the experience the role requirements, please send us your most up to date CV and contact details to either Steve or Kelly at Bastow Irwin Recruitment today. \n Due to the high volume of enquiries that we receive, we are not always able to respond to all CVs. If you have not received a response within one week, please assume that your application has been unsuccessful in this instance.

Pear Recruitment: Sales Manager \n Location: Ruislip \n Salary: £40,000 + Commission OTE £75,000 \n Hours: Mon - Fri 9-6 Sat 9-4 SAT (9-1 In Lieu when working on a Saturday) \n Driver & Own car \n \n We are currently seeking an experienced Sales Manager to join our client’s established and busy team based in Ruislip. \n This is an excellent opportunity for an ambitious and experienced property professional looking to take responsibility for leading a successful residential sales team and driving branch performance. \n The successful candidate will be responsible for leading and motivating the sales team, achieving branch targets, generating new business, conducting valuations, securing instructions, negotiating offers and progressing sales through to completion. \n We are looking for someone who is confident, commercially driven and target-focused, with strong leadership, communication and negotiation skills and an excellent knowledge of the residential property market. You should be able to inspire your team, develop staff and consistently deliver high levels of customer service and sales performance. \n If you are an experienced Sales Manager looking for your next challenge, we would love to hear from you! \n Duties \n\n • Lead, manage and motivate the residential sales team.\n, • Set and monitor individual and branch sales targets.\n, • Drive new business and secure new property instructions.\n, • Conduct market appraisals and property valuations.\n, • Develop and maintain strong relationships with vendors and buyers.\n, • Negotiate offers to achieve the best possible results for clients.\n, • Oversee and progress sales from offer through to completion.\n, • Monitor team performance and provide regular coaching and feedback.\n, • Train and develop negotiators to improve their sales performance.\n, • Manage daily branch activity, including leads, viewings and enquiries.\n, • Develop strategies to increase instructions, market share and revenue.\n, • Monitor local property market trends and competitor activity.\n, • Handle complex negotiations, complaints and challenging situations.\n, • Ensure properties are marketed effectively across relevant platforms.\n, • Maintain high standards of customer service and compliance.\n, • Analyse sales figures and prepare performance reports for senior management.\n, • Recruit and support new team members where required.\n\n Skills \n\n • Proven leadership & Team management skills\n, • Strong communication skills\n, • Target Driven\n, • Exceptional Industry Knowledge\n, • Coaching and mentoring skills\n, • Excellent customer services\n\n \n If you are interested in this Sales Manager position and would like to know more, please email your CV or telephone us on a strictly private and confidential basis for an informal discussion. \n Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. \n Due to the number of responses, we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. \n Confidentiality – All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.

Reactive Service Engineer \n London \n £33K - £39K per annum \n Our client is seeking an experienced Reactive Service Engineer to join a well-established team in London. This is a field-based role primarily focused on reactive callouts, breakdowns, fault finding and repairs. You will attend customer sites to support with developed faults, diagnosing problems and carrying out repairs to restore equipment to safe and reliable operation. You will: \n\n • Attend reactive service calls and breakdowns at customer sites\n, • Diagnose and repair faults\n, • Carry out electrical and mechanical fault finding\n, • Inspect motors, sensors, safety devices, control equipment and mechanical components\n, • Identify worn, damaged or faulty parts and complete repairs or replacements where possible\n, • Ensure equipment is left safe, operational and compliant following attendance\n, • Carry out door safety checks in accordance with relevant standards and procedures\n, • Investigate incidents and customer complaints\n, • Complete mandatory safety and operational tests following service calls\n, • Identify opportunities for repairs, modernisation and equipment upgrades\n, • Provide customers with clear information regarding faults, repairs and any additional work required\n, • Provide technical support to customers and colleagues when required\n, • Accurately complete service reports, job documentation and paperwork using a company tablet\n, • Maintain appropriate van stock, tools and replacement components\n, • Take responsibility for company vehicle, uniform and PPE\n, • Follow all company QHSE policies, processes and procedures\n, • Comply with customer-specific site arrival, pre-work, working and departure procedures\n\n Key Requirements: \n\n • Have strong electrical and mechanical fault-finding ability.\n, • Have strong experience within a Reactive Engineering role\n, • Have experience diagnosing and repairing equipment in a field-based environment\n, • Have a full, current UK driving licence\n, • Have good communication and customer-service skills\n, • Have the ability to work independently and manage a field-based\n, • Have strong awareness of health & safety and safe working practices\n, • Have the willingness to participate in an out-of-hours rota\n, • Have a flexible approach to working hours\n\n This is a 40 hour week, 8 hours per day. On call 1 week per month from Friday through to Thursday. £200 per month for on call. If called out after 5.30pm you are paid £25 per call out. Overtime paid, week days standard hourly rate, Saturdays time and a half, Sundays Double time and Bank Holidays double time and a day in lieu. Some weekend work required for projects. \n In return our client offers parking on site, 25 days holiday plus BH, company van for company use, commission & company pension. \n

Positive Employment is currently recruiting for an Income Project Officer for our client, a local government organisation based in Wembley, London. \n The successful post holder will play a key role in maximising income for Housing Management through robust rent collection and arrears management across a varied portfolio of properties and tenures. You will provide a high-quality, customer-focused and legislatively compliant income collection service, working closely with colleagues across Housing Management, Housing Needs, Adult Social Care and other partner services. \n The role will also work closely with the Income Project Manager and Income Maximisation Service Manager to deliver targeted projects designed to improve income collection, reduce arrears and support tenants to sustain their tenancies. \n This role is a temporary contract with an initial contract length of 12 months with the possibility to extend. Hybrid working with 3 days per week in the office. \n Duties and Responsibilities but not limited to: \n\n • Maximise income for Housing Management through effective rent collection, arrears management and income maximisation activity.\n, • Manage rent arrears cases across a range of housing portfolios and tenures, ensuring rent is paid and arrears are reduced in accordance with Council policies and procedures.\n, • Maintain up-to-date knowledge of welfare benefits, particularly Housing Benefit, Universal Credit and changes arising from Welfare Reform.\n, • Advise and assist tenants and clients on welfare benefits, debt management and income maximisation, making appropriate referrals to specialist advice services.\n, • Work collaboratively with Housing Needs, Housing Management, Adult Social Care, Rent Accounting, Housing Resolutions, Emergency Housing and Social Work teams to provide a joined-up, person-centred service.\n, • Provide detailed engagement and support to tenants and clients in arrears, including conducting home visits and working from different sites where required.\n, • Negotiate sustainable repayment arrangements and monitor payment plans to ensure they remain effective.\n, • Participate in the letting and sign-up process to help ensure rent is received from the commencement of a tenancy.\n, • Prepare accurate reports on arrears cases, service performance and key performance indicators.\n, • Reconcile closed accounts and ensure Housing Benefit has been correctly allocated, overpayments are cleared and customer credits are refunded in accordance with Council policy.\n, • Refer and monitor former tenant arrears with external debt collection agencies and recommend appropriate write-offs for unrecoverable debt.\n, • Attend and present at court cases and evictions where required, ensuring the Council's interests are protected.\n, • Implement effective procedures for fraud prevention and refer suspected fraud or misrepresentation to the appropriate investigation team.\n, • Work with internal and external partners, including the DWP, advice agencies, Housing Associations and other relevant organisations.\n, • Contribute to welfare reform and income-related working groups and provide updates on emerging issues and their impact on income collection.\n, • Support the development of effective payment methods, including promoting Direct Debits and online transactions.\n, • Maintain accurate customer records and ensure all statutory and service reporting requirements are met.\n, • Proactively monitor performance against targets and escalate risks and issues appropriately.\n, • Respond to complaints, Members' enquiries and customer issues, taking ownership through to resolution.\n, • Contribute to resident engagement and consultation activities to improve service standards.\n, • Work flexibly across income maximisation projects and housing portfolios, responding to changing priorities and service requirements.\n, • Promote a commercial and holistic approach to income collection, ensuring rent and Council Tax accounts are kept in payment wherever possible.\n, • Support safeguarding, equality, data protection, information governance, health and safety and other relevant Council policies and procedures.\n\n Personal Requirements: \n\n • Relevant experience in income collection, rent arrears, housing management or income maximisation, ideally within a local authority or social housing environment.\n, • Good knowledge and understanding of Housing Benefit, Universal Credit, welfare benefits and welfare reform.\n, • Understanding of rent arrears procedures and pre-action protocols.\n, • Experience working with tenants/customers, including individuals with complex needs or vulnerabilities.\n, • Experience of working effectively within a multi-agency or multi-disciplinary environment.\n, • Strong negotiation, interviewing, influencing and debt-resolution skills.\n, • Ability to manage a varied caseload and multiple workstreams autonomously, prioritising effectively to meet deadlines and performance targets.\n, • Ability to interpret data, maintain accurate records and produce clear and accurate reports.\n, • Strong customer service skills with a commitment to first-time resolution, ownership and positive outcomes.\n, • Ability to build effective working relationships across multiple teams and with external agencies.\n, • Excellent communication skills, both written and verbal, with the ability to communicate with tenants, colleagues, senior officers and Members.\n, • Strong problem-solving and decision-making skills, with the ability to identify risks and achieve pragmatic solutions.\n, • Highly organised, self-motivated and able to work proactively with limited supervision.\n, • A flexible, positive and solution-focused approach to service delivery.\n, • Good IT skills, including Microsoft Office and relevant housing/customer management systems.\n, • Commitment to equality, diversity, safeguarding and delivering accessible services to residents.\n\n Working Hours: 36 hours per week, Monday to Friday. \n Pay: £28.19 per hour. \n Please note this role is within IR35

PROPERTY MANAGER - Wandsworth - £PA \n Dove and Hawk have partnered with this forward-thinking, multi-branch estate agency, looking for a Property Manager to join their team in Wandsworth! \n Duties: \n\n • Managing the rental property portfolio\n, • Liaising with landlords, tenants, third party contractors and professional advisors\n, • Arranging works/maintenance within the property portfolio\n, • Carrying out inspections and producing quarterly reports\n, • Pre-tenancy inspections\n, • Responding and managing any complaints from landlords and tenants\n, • Advising landlords of any maintenance works required\n, • Liaising with contractors, landlords and tenants regarding any maintenance work\n, • Booking and chasing gas safety checks\n, • Managing tenancy deposit returns\n, • Administering DPS Claims\n, • Providing support to landlords and tenants\n, • Liaising with lettings negotiators\n, • Keeping abreast of legal changes and adapting terms of business, legal forms and tenancy agreements when required\n, • Dealing with ad-hoc queries and tasks when required\n, • Responding to emails in a timely manner\n, • Ensuring databases are kept up to date\n, • Managing keys\n, • Processing invoices\n, • Always presenting a professional approach, maintaining brand standards and adhering to company best practice at all times\n, • Any other duties required to support the team\n\n Benefits: \n\n • Discretionary non-fee earners bonus\n, • 21 days holiday, with an additional day accruing per year up to 28 days.\n, • Discretionary holiday given between Christmas and New year.\n, • Discretionary holiday given on employees Birthday.\n, • Enrolment onto the Company Pension Scheme.\n, • Enrolment onto the Company Healthcare Scheme (on completion of probationary period).\n\n Days & Hours: 8.45m - 6pm (Mon-Fri) - 1 Day Work from Home after 3 Month Probation Salary: £30,000 - £35,000 - per annum \n Driving Licence is needed \n Pool Car Provided \n If you match the description and are looking to join an established independent where what you do matters, then apply for this role ASAP or contact Jack at Dove & Hawk, quoting vacancy reference number: 11013 \n Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk