Trabajos complaints en Reino Unido - Page 2

We are seeking a qualified Solicitor or Legal Executive, to fill the post of Employment Law Manager. We also welcome applications from paralegals with 5 years experience who wish to qualify as a solicitor (England and Wales). You will be required to provide complex professional legal advice on employment law matters to our management team, national executive committee and members. Managing a team of junior colleagues and supporting their complex casework, you will advise on collective employment law matters and review first stage complaints. Salary and Location • Band 4, London Spine points 27-23 or Regional 30-26, • London starting salary: £53,726 p.a. rising to £61,115 p.a. in annual increments or Regional starting salary £49,663 p.a. rising to £56,081 p.a. in annual increments, • PCS London or Region Successful candidates for the Employment Law Manager will be able to demonstrate: • Proven experience in an employment law field, or qualified solicitor from any UK jurisdiction., • Experience in staff management, appraisals, and complaints handling., • Good communication and negotiation abilities., • Ability to prioritise and manage workloads., • Commitment to promoting equality and diversity in the workplace., • Ability to work collaboratively and manage legal issues., • Their commitment to the SRA Professional standards and behaviours. The main duties of the Employment Law Manager role include: • Delivering legal guidance and representation on employment law issues., • Providing supportive management for caseworker colleagues., • Conducting legal research, drafting advice, claims, and other legal documents., • Providing support to senior colleagues on more complex matters., • Advising the union on legal aspects of bargaining or campaigning matters. You will be committed to professional development, through training, appraisal and the use of technology, you will be able to show how you maintain and share your up-to-date knowledge of employment legislation. An understanding of the political processes in the UK and the role and work of trade unions is essential. Closing date: at 12 midday on Monday 22 June 2026 Interviews will be held in person at PCS Clapham on 8 July 2026 and 9 July 2026 About PCS PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas. Employer Benefits You will have access to a generous package of staff benefits including • flexible working (including hybrid working), • childcare and family support, • generous maternity/paternity leave, • 32 days leave and Christmas closure, • pension scheme, • employee assistance programme Learning and Development The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development. PCS Recruiting Process We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices. Applications must be received by the closing date and time specified. Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date. • CVs will not be accepted. Please see the job description/person specification and follow the application process., • PCS is working towards equal opportunities and is positive about disabled people., • All posts can be considered on a full-time, part-time or job share basis. Please view our guidance for applicants. JOB DESCRIPTION: EMPLOYMENT LAW MANAGER Ref: 1026 Grade: Band 4, London or Region Salary: London Spine points 27- 23 London starting salary £53,726 p.a. rising to £61,115 p.a. Regional Spine points 30 - 26 Regional starting salary £49,663 p.a. rising to £56,081 p.a. Location: London/Region Purpose of the job: To deliver a professional legal advice, guidance, and representation on employment law matters to staff and members. To undertake a management role with direct responsibility for Employment Law Caseworker (B3) ( Paralegals) Responsible to: Band 5, National Officer Employment Law Responsible for: Band 3 Employment Law Caseworker (Senior Paralegals /Junior Lawyers) Contacts External: PCS Members, elected officials and potential members. Employers, Legal and other advisors. TUC, Members of other trade unions and related bodies. MPs, pressure groups, campaigning bodies and media. Internal: PCS Staff and managers across Regions, Senior Management Team, National Management Team and other PCS Departments. Main duties and responsibilities 1. Key areas • Undertake training to complete the SQE or specialism in employment law, • Assist in legal research into past cases and documents, • Draft and prepare claims or other legal documents, • Assist in providing legal advice to SMT, NEC, members, • Keep up to date with new developments in employment legislation, • Assist in providing employment law briefings to PCS staff about changes in employment legislation, • Advise members and Reps on wrongful termination and unfair dismissal claims, including reviewing dismissal procedures and advocating for members' rights, • Assist members and reps in cases of workplace discrimination, harassment, or retaliation based on factors such as age, gender, race, disability, or other protected characteristics, • Assist with the development of the Unions policy objectives including the PCS planning process, • Assist with leadership in delivering the unions Legal and Employment Rights strategy, • Provide assistance with the unions bargaining, organising, campaigning, equality, learning and digital agendas, • Manage people and resources in the Legal and Employment Rights Unit, • Provide advice to relevant committees including assisting in the preparation and presentation of reports, • Monitor and report on issues and initiatives as requested, • Assist with input into budgetary processes including bid preparation, monitoring and control where relevant 1. People Management • Manage work allocation and workflow, future planning and support for officer team/line manager, • Motivate and manage individuals and the team as a whole to provide a high standard of service, • Check work standards and maintain consistent quality of delegated tasks, • Seek to continuously improve the effectiveness and efficiency of the team, • Through induction, the appraisal system and one-to-ones, identify staff training and development needs, train or organise formal/informal training, • Proactively promote diversity in line with the wider PCS approach, • Apply the staff conduct policies as and when required e.g. discipline, grievance, capability, dignity at work and IT security policies, • Provide advice and deal with complex issues related to staff management including disciplinary or grievance in consultation with Line Manager, • Ensure that the health, safety and welfare of staff is maintained and improved, in accordance with PCS and statutory policies, • Work effectively with lay officials, • Deputise for Line Manager when required 1. Communication • Ensure digitalisation, information & communication methods are effectively implemented and used to generate improvements, • Draft complex communications including briefs and reports, • Communicate with members by assisting in the production of circulars and briefings, and by addressing meetings and conferences etc, • As necessary, represent PCS and liaise with outside bodies 1. Casework Management • Advise in the handling of personal casework, • Liaise with solicitors, internal and external bodies on the handling of personal casework, • Represent PCS or PCS members at official bodies such as employment tribunals, Civil Service Appeal Board, etc., • Maintain and improve own knowledge of the developments in employment law and practice 1. Team Working • Proactively promote team working, • Initiate, organise, lead and participate in team meetings as appropriate, • Maintain high levels of confidentiality of sensitive issues at all times, • Provide assistance to team members 1. Equality • Contribute to PCS policies on equal opportunities by developing innovative workplace strategies to tackle inequality and discrimination 1. General • Participate and input information into PCS planning and budgeting processes, • At all times implement and promote the PCSs equal opportunities policy and adhere to the PCS Values, • Take due and reasonable care of self and others in respect of health and safety at work, • Participate in appraisal, training and development systems, • Act in a manner that enhances the work of the PCS and its overall public image, • In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals, • Staff at this grade may be assigned or transferred to posts within grade. A training & development programme will be provided to assist with this, where required such other duties that may reasonably be required and that are within the level of the responsibility of this post, • Willing to work outside normal office hours and location on occasion (e.g. attendance at Annual Delegate Conference, where required) Person Specification: EMPLOYMENT LAW MANAGER Ref:1026 Date: May 2026 Location: London/Region ESSENTIAL FACTORS QUALIFICATIONS • Newly qualified Solicitor/Legal Executive/Qualifying law degree OR 5 years experience in an employment law related role EXPERIENCE • Employment law and legal management, including advocacy and representation, • People management including induction, work allocation, appraisal and conduct, • Leading committees and teams, • Industrial relations and negotiations, • Project management, problem solving and decision making TRAINING (including continuous professional development) • Evidence of ongoing training and continuing professional development, • Commitment to undertake job-related training, • Commitment to participation in appraisal and development review process, • Commitment to staff development KNOWLEDGE • Understanding of the political processes in the UK and the role and work of trade unions, • Employment rights, equality legislation, discrimination law and working practices, • Impact and use of Digital and IT applications in a trade union SKILLS • Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences, • Ability to negotiate and form effective working relationships internally and externally, • Ability to work collaboratively and manage complex legal issues, • Ability to identify and set standards and priorities, • Ability to provide timely advice and guidance OTHER • Commitment to the application of Equal Opportunities policies and practices at work, • Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety), • Flexible approach to work and willing to work outside of normal office hours and location on occasions

Are you an experienced fundraising compliance professional looking for a role where you can shape standards, influence culture and help create the best possible supporter experience? Great Ormond Street Hospital Charity is looking for a Fundraising Compliance Manager to join our sector-leading team at an exciting point of growth and evolution. This is an opportunity to play a central role in strengthening how we support safe, ethical and high-quality fundraising across the organisation. In this role, you’ll work across teams and with external agencies to help embed a culture where compliance is seen not as a barrier, but as something that enables confident, responsible and supporter-focused fundraising. You’ll combine strategic oversight with hands-on delivery—using insight, training and collaboration to help teams make good decisions and deliver excellent experiences. We’re looking for someone who enjoys building relationships, solving problems and helping others navigate complexity with clarity and confidence. This is a varied role with visibility across the organisation, where you’ll have the opportunity to shape processes, influence ways of working and help drive continuous improvement. Salary The salary for this position is £45,866 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate. Key Responsibilities • Lead and develop fundraising compliance activity across the charity, helping to ensure fundraising is delivered safely, ethically and in line with regulatory requirements., • Work closely with fundraising teams and external agencies to quality assure activity and promote high standards across supporter communications and experiences., • Monitor, analyse and report on complaints, risks and trends—using insight to identify opportunities for improvement and strengthen supporter confidence., • Produce clear and effective reports for senior stakeholders, including the Fundraising Leadership Team and Trustees., • Develop and maintain practical guidance, resources and tools that help teams feel informed, supported and empowered to deliver compliant fundraising activity., • Build confidence and understanding of fundraising compliance and best practice through the delivery of training to both internal and external fundraisers., • Support the continued evolution of compliance processes and ways of working, identifying opportunities to improve consistency, clarity and effectiveness., • Build strong relationships across the organisation, acting as a trusted advisor and approachable source of expertise. Skills, Knowledge and Expertise • Significant experience of working within a fundraising compliance related regulatory environment., • Expert knowledge of the Fundraising Code of Practice and wider fundraising regulation., • Understanding of Gambling Commission legislation in relation to charity lotteries., • Good understanding of GDPR and data protection requirements., • Experience producing reports and presenting information clearly for different audiences., • Experience delivering training, guidance or support that helps build confidence and capability., • Strong relationship-building and stakeholder management skills., • Excellent communication skills, with the ability to explain complex information clearly and practically., • A collaborative and solutions-focused approach, with sound judgement and attention to detail. This is a high-impact role where you’ll help shape how fundraising is delivered across the organisation—creating the confidence, clarity and support that enables teams to do great work responsibly and well.

This is a senior support post of essential importance to allow the Dean, Chief Operating Officer, Chapter and committees to develop and maintain an effective system of governance for the Cathedral with adherence to the highest standards of good governance practice. This will include relevant regulatory and legislative requirements such as supporting the Chief Operating Officer with returns, reports and filings for statutory bodies including the Charity Commission, Information Commissioner’s Office, HSE, the Parish and Companies House. The post holder will provide comprehensive and effective administrative support for Chapter and its statutory committees such as Finance Committee and the Audit and Risk Committee. The post holder will work across Cathedral teams to ensure robust compliance and risk management. If you have knowledge of and experience in: • Governance processes, • Working with and administrating databases, • Broad understanding of legal frameworks (e.g. data protection laws), regulatory requirements, risk management principles, and internal audit processes And are: • A proactive problem solver, • Highly efficient and organised, • Enthusiastic for the Cathedral’s overall vision and values, and have sympathy with the Christian faith. Then we would love to hear from you. Main Duties and Responsibilities • Act as the Whistleblowing Officer and assist in the working of the Whistleblowing Policy;, • Maintain the declarations of interest and gift registry records;, • Assist the COO in keeping a log of complaints under the Complaints Policy, • Lead the co-ordination, preparation, planning and follow-up for meetings and other committee work associated with the governance of the Cathedral including Chapter, Finance Committee, Audit and Risk Committee, and Nominations Committee;, • Arrange and manage the Annual Parochial Church Meeting (APCM) and parish clerking duties;, • Assist the COO with returns, reports and filings for statutory bodies, the Cathedral's insurers, Association of English Cathedrals etc;, • Assist the Dean and COO in their governance responsibilities under the Care of Cathedrals Measure 2021;, • Support the COO in the coordination of risk management and Health and Safety Compliance across the organisation;, • Support data protection compliance across the organisation, working with the Cathedral’s GDPR consultants, • Secretariat support for the Health, Safety and Security Committee meetings, • Develop, monitor and review Cathedral policies and systems to ensure compliance and best practice, • Work with the Cathedral HR team to devise and monitor a regular training schedule to ensure best practice and compliance, • The post-holder will assist the Cathedral Safeguarding Officer where needed with administration, DBS checks and training requirements and records. Closing date: 11.59pm on Wednesday, June 17th Interviews are planned for Tuesday, July 7th and Wednesday, July 8th. Introduction to the Cathedral Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all. Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law. Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Purpose of Position • To support the Registered Nurse Manager, Nominated Individual and the Management team in the day-to-day running of the business., • To promote a caring environment for clients through high standards of professional practice which are conducive to the physical, emotional, social, intellectual and spiritual needs of the client., • To ensure that each client receives care appropriate to their individual needs., • To implement the requirements of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014., • To adhere to all policies and procedures issued by the company, embedding them into good practice across the organisation. Principal Responsibilities • To assist in the day-to-day running of the organisation and to act as the person-in-charge whenever asked to by the Registered Nurse Manager., • To manage a caseload of clients, taking responsibility for all aspects of their care including daily notes review, auditing, communication with care teams and clients, Risk Assessments, creation and updating of Care Plans., • To ensure accurate, timely, and compliant clinical documentation and reporting within the electronic systems in place., • To visit clients in their own homes to assess and monitor, as deemed appropriate., • To investigate complaints, take appropriate action and report these to the Management team., • To safeguard clients from abuse and act immediately to report any suspected abuse, following the organisation’s policies and procedures., • To support the Management team to maintain ISO and CQC registration and to achieve an Outstanding rating at the next inspection., • To engage in positive working relationships with GPs, hospitals, local agencies and the wider multidisciplinary team, demonstrating compassion and effective communication skills., • To ensure that clients’ privacy, dignity, choice, independence and safety are actively promoted at all times., • To conduct staff appraisals and supervisions., • To collaborate with the bookings team to ensure effective planning and suitable staffing of client cases., • To coordinate and participate in the orientation and ongoing training of nurses and carers. Required skills: • Registered Nurse with current NMC registration, • thorough knowledge of CQC guidelines, • excellent written and spoken communication skills, and exceptional attention to detail, • dedication, compassion and energy, • reliable, dependable and a team player who is willing to help others, • the ability to show initiative and to have a positive, can-do attitude Ideally you will: • have experience in private health care, • have experience in the homecare sector, • have had previous clinical management experience, • have excellent computer skills The organisation is committed to safeguarding and promoting the welfare of clients therefore the successful applicant will be required to undertake an enhanced DBS disclosure.

Patient Safety Graduate Job Type: 12 Months Fixed Term Contract Employment Start Date: ASAP Hours of work: Mon – Fri (35 hours a week) Onsite requirement: This will be a hybrid role, with 3 days per week on site. Location: West London, England Salary: £31,050 per annum holidays, sick pay, pension Job Purpose: To support management of Patient Safety operational processes at Country Organization ensuring compliance with global and local procedures, national and international regulations/ standards/ guidelines for vigilance of both marketed and investigational products (incl. drugs, food supplements and medical devices). Major Accountabilities: • Manage the collection, processing, documentation, reporting and follow-up of all adverse event reports for products from Clinical Trials, Non-interventional Studies, Patient Oriented Program (POPs), Literature, Spontaneous Reports, and any other source of information., • Liaise with the External Service Provider for case processing to ensure compliance with Procedures., • Develop, update, and implement local procedures to ensure compliance with Patient Safety global procedures and national requirements., • Interact and collaborate with other departments (such as Medical Affairs, Marketing, Patient Engagement, etc.) to ensure that any projects/ initiatives that potentially involve safety data collection (POPs, DEAs, SM/SML, etc.) follow the vigilance requirements., • Perform reconciliation with other departments (e.g., Medical Information, Quality Assurance, and Third-party contractors, as applicable) for potential AEs resulting from medical inquiries, quality-related complaints and other sources., • Management and maintenance of all relevant local Patient Safety databases, • Prepare and submit KPI reports on compliance in a timely manner including identification of root cause(s) for late reporting to LHA, development and implementation of corrective action(s) as needed., • Ensure support to the internal audits, LHA inspections and implementation of the respective CAPA plan, • Other agreed tasks assigned by manager, including surveillance and monitoring of national pharmacovigilance regulations and provide update to global Patient Safety organization, and interact and exchange relevant safety information with LHA, Patient Safety associates, other functional groups and third party contractor, if applicable. Experience: • Previous experience with documentation would be advantageous., • Fluent in both written and spoken English, • Knowledge of national and international regulations for pharmacovigilance would be advantageous, • Knowledge of pharmacological and medical terminology would be advantageous, • Good communication and interpersonal skills, • Quality and results oriented, • Computer skills You must have graduated from a UK university within the last 2 years to be eligible for this graduate position.

Medical Information Graduate 3 days per week in the office West london An amazing opportunity for a recent Graduate to join a high performing and well established Pharmaceutical client , We are looking for a Medical information Specialist to establish and maintain a high quality Medical Information service to ensure all medical inquiries received by the company are handled according to the global standard and provide medical expert advice to ensure accuracy of data to support existing or new product promotion. Role • Manage, create and review all Standard Responses that meet the pre-defined quality threshold within the defined time-lines, ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs, • Ensure consistent use of the Medical Information database with high quality documentation of inquiries, responses, approval processes, and by appropriately managing all documents; provide training to all local users, • Ensure reconciliation between Adverse Event reports and Product Complaints with local Patient Safety and Quality colleagues, according to the established processes, • Ensure compliance with all relevant internal and external regulations, with a clear sense of how to protect company reputation and prevent allegations, • Support Medical Information activities at key strategic congresses; coach and collaborate with local colleagues, • Monitors, analyses and delivers medical information to stakeholders and contributes to medical strategy in brand / launch strategy, • Optimize inquiry-receiving channels to increase inquiry handling efficiency and HCP accessibility for unsolicited inquiry submission, • Provide the company with up-to-date scientific information, in response to internal requests, • Drive awareness of Medical Information, both to internal stakeholders and external customers, • Analyse Medical Information inquiries and prepare regular insight reports for internal stakeholders, • Drive forward the delivery of all Standard Responses that meet the pre-defined quality threshold within the defined time-lines, ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs Skills • Graduate preferably in Science or allied branches, • Good communication, • Computer literacy, • Good coordination skills, • Fluent in spoken English and fully proficient in written English, • Team player with reflected can-do attitude, • Self-motivated, self-confident

Job Title: Registered Care Manager Salary: £35000-£45000 per annum (Based on experience) The Care Manager Role: We are seeking an experienced and compassionate care manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. Care Manager Key Responsibilities: Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care. Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training. Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals. Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients. Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements. Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner. Monitor and manage the budget for care services, ensuring efficient use of resources. Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports. Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: Proven experience as a care manager or in a similar role within the healthcare or social care sector. Must have a full UK driving license. Strong understanding of care regulations, standards, and best practices. Excellent leadership and people management skills, with the ability to inspire and motivate a team. Exceptional communication and interpersonal skills, with a compassionate and empathetic approach. Ability to develop and implement effective care plans tailored to individual client needs. Proficiency in managing budgets, resources, and scheduling. Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care. Experience with CQC inspections and compliance is highly desirable. Benefits: Competitive salary with opportunities for career progression. Comprehensive health and wellness benefits. Support for ongoing professional development and training. Flexible working arrangements and a supportive work environment. The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you at hr@verityhealthcare.co.uk Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including Enhanced Disclosure and Barring Service (DBS) check. Verification of qualifications and experience. Comprehensive reference checks, including a recent employer reference.

Company Description Royal Wharf Clinic is a premier hair restoration clinic located in East London, specializing in advanced hair transplant surgery and non-surgical treatments. Renowned for combining clinical expertise with innovative techniques, the clinic is dedicated to providing personalized care to help clients restore their confidence. Situated in the vibrant Docklands area, Royal Wharf Clinic offers a warm and welcoming environment for both patients and staff. Our commitment to excellence ensures exceptional patient satisfaction and outstanding results. Role Description This is a full-time, on-site role based in London for a skilled Hair Transplant Surgeon. The role involves performing hair transplant procedures, consulting with patients to develop tailored treatment plans, and ensuring the highest standards of patient care. Responsibilities include pre-operative assessments, performing surgical treatments, engaging in follow-up care, and contributing to continuous advancements in hair restoration techniques. Qualifications • Expertise in Hair Transplant techniques and related procedures, • Strong background in Medicine, General Surgery, and Surgery, • Commitment to clinical excellence and patient-focused care, • Exceptional hand-eye coordination, attention to detail, and dexterity, • Ability to work collaboratively with a multidisciplinary team, • Relevant certifications and qualifications in surgical fields, • Experience in hair restoration procedures is a significant advantage Operating Within CQC Compliance • Practise within the clinic's CQC-compliant framework at all times., • Follow clinic policies on consent, safeguarding, infection prevention and control, medicines management and record-keeping., • Keep accurate and contemporaneous records in line with GMC Good Medical Practice and UK GDPR., • Take part in audits, significant event reviews and complaints handling when asked, and comply with Duty of Candour (Regulation 20) in your own practice., • Make sure any marketing content featuring your name, credentials, cases or commentary meets ASA, CAP Code and MHRA expectations. Clear any claims or before-and-after content through the clinical director or Registered Manager before publication. Team and Training • Work closely with the clinical director, nurses, technicians and front-of-house team to deliver a smooth patient pathway., • Train and supervise surgical technicians as required., • Take part in clinical governance meetings and continuous professional development. Essential Criteria • Full GMC registration with a licence to practise. This is non-negotiable., • Note: hair transplant surgery is not itself a GMC-recognised specialty, so inclusion on the GMC Specialist or GP Register is welcome but not required., • Demonstrable independent experience performing hair transplant surgery across all three core techniques: FUE, FUT and DHI. Proficiency in all three is essential, not just one., • A portfolio of recent cases with consistent, natural-looking outcomes., • Strong understanding of hairline design, donor management and long-term planning., • Professional indemnity cover appropriate to independent cosmetic surgical practice., • Enhanced DBS within the last 12 months (or willingness to obtain)., • Right to work in the UK., • Excellent communication skills and a patient-first manner. Desirable • Membership of ISHRS, BAHRS, BAAPS, BAPRAS or a comparable body., • Background in dermatology, plastic surgery or a related surgical specialty., • Experience working in a CQC-regulated independent clinic., • Experience training surgical technicians. What We Offer • Competitive salary, • A clinic that genuinely invests in quality, governance and the patient journey, not just volume., • A supportive working relationship with the clinical director and leadership team., • Scope to grow with the business as we expand operating days, services and, in time, international locations.

Our Clinic Partner: The Ghanem Clinic About the Role We are seeking a polished, organised, and compassionate Administrative Patient Coordinator to be the face of our surgical clinic. This dual-role position combines front desk hospitality with patient coordination, ensuring every patient has a seamless, safe, and dignified experience from their first enquiry through to post-surgical follow-up. The post-holder will uphold the clinic’s commitment to delivering high-quality, CQC-compliant care at all times. Key Responsibilities Front of House & Lead Management • Greet and check in patients with professionalism and warmth, ensuring a welcoming and accessible environment for all., • Manage a multi-line phone system; triage and route calls appropriately and promptly., • Handle incoming leads calls from prospective patients — answer questions about surgical services, collect contact information, and convert enquiries into scheduled consultations., • Track and follow up on leads to ensure no prospective patient falls through the cracks, maintaining accurate records of all enquiries., • Maintain a clean, organised, and welcoming reception area in line with infection prevention and control standards. Patient Coordination • Schedule and confirm surgical procedures, pre-op appointments, and post-op follow-ups in a timely manner., • Prepare and distribute patient intake forms, surgical consents, and pre-op instructions, ensuring patients are fully informed prior to procedures., • Serve as the primary liaison between patients, surgeons, and clinical staff, ensuring continuity of care., • Follow up with patients regarding referrals, test results, and outstanding documentation., • Draft, prepare, and send patient correspondence letters including appointment confirmations, referral letters, post-op instructions, and general clinic communications. Patient Finance & Payments • Process patient payments at the point of service, including card payments, bank transfers, and any agreed instalment arrangements., • Issue accurate invoices, receipts, and payment confirmation letters to patients in a timely manner., • Maintain up-to-date patient financial records, ensuring all transactions are accurately recorded and reconciled., • Follow up on outstanding balances in a courteous and professional manner, escalating overdue accounts to the relevant manager where necessary., • Handle patient queries regarding fees, treatment costs, and payment options, providing clear and transparent information at all times., • Liaise with the clinic’s finance or billing team to ensure consistency and accuracy of financial records., • Ensure all financial processes comply with clinic policy, UK GDPR, and applicable financial regulations. Administrative • Maintain accurate and up-to-date patient records in the EMR system in accordance with data protection legislation (UK GDPR)., • Process medical records requests in a timely and compliant manner., • Ensure strict information governance compliance in all patient interactions and record handling. CQC Compliance Responsibilities The post-holder is expected to actively support the clinic’s compliance with the Care Quality Commission (CQC) Fundamental Standards, including: • Person-Centred Care (Regulation 9): Treat every patient as an individual, respecting their preferences, dignity, and privacy at all times., • Dignity and Respect (Regulation 10): Maintain a respectful and inclusive environment, ensuring all patients are treated with courtesy regardless of background or circumstance., • Safeguarding (Regulation 13): Complete mandatory safeguarding training, recognise and report any concerns regarding abuse, neglect, or harm in line with clinic policy., • Safe Care and Treatment (Regulation 12): Follow all infection prevention, lone working, and health & safety protocols; report any risks or incidents promptly., • Complaints (Regulation 16): Acknowledge patient complaints courteously, escalate appropriately, and document in line with the clinic’s complaints policy., • Good Governance (Regulation 17): Maintain accurate, complete, and auditable records; adhere to all clinic policies and quality improvement processes., • Fit and Proper Persons (Regulation 19): Maintain professional conduct and integrity in line with employment terms and CQC requirements., • Staffing (Regulation 18): Participate in mandatory training, appraisals, and CPD activities as required by the clinic. Qualifications and Experience • 3–5 years of experience in a medical office or surgical setting required., • Familiarity with surgical scheduling and theatre/OR coordination preferred., • Proficiency with EMR systems., • Experience handling patient payments, invoicing, and financial record-keeping in a private healthcare or similar setting., • Understanding of CQC Fundamental Standards and commitment to compliance., • Experience with or willingness to complete safeguarding, information governance, and infection control training., • Exceptional interpersonal and communication skills., • Ability to multitask in a fast-paced clinical environment with composure and accuracy., • High school diploma required; Associate’s degree or medical admin certification a plus. This role is subject to an enhanced DBS check. The clinic is an equal opportunities employer. All staff are expected to adhere to CQC Fundamental Standards and the Clinic's policies at all times.

Senior MRI Radiographer Oryon Imaging | London Private Healthcare About Oryon Whether someone is proactively health conscious, or unwell and in need of answers, we believe that everyone should have access to affordable, accessible and rapid imaging - and just as importantly, they should feel in control of that journey. At Oryon, we provide high-quality diagnostic healthcare in an environment designed to feel calm, professional and reassuring. Our teams work closely together to deliver a service that is both efficient and genuinely patient-centred. About the Role We are looking for an experienced Senior MRI Radiographer to join our dedicated MRI team. You will work in a fast-paced but supportive environment, delivering a high standard of imaging while maintaining a strong focus on patient experience. This role offers the opportunity to work with Siemens MRI scanners, across a varied caseload including neuro, MSK and whole-body imaging. You will be part of a close-knit and collaborative team, working alongside radiologists and colleagues in an environment where professionalism, attention to detail, and patient experience are central. Key Responsibilities • Undertake all MRI imaging procedures in line with modality-specific protocols and best practice, including IR(ME)R 2017, CQC, SOR and RCR guidelines, • Conduct MRI safety screening, obtain informed consent, and ensure patient suitability for examinations, • Ensure the safe use and maintenance of MRI equipment, adhering to local safety policies and reporting issues as required, • Administer contrast media and associated medicines in accordance with PGDs and medicine management policies, maintaining accurate records, • Support appropriate triage and prioritisation of patients, • Accurately record and manage patient data using RIS/PACS systems, • Deliver care that respects patient dignity, individuality, and cultural or spiritual needs, • Maintain strict patient confidentiality in line with data protection requirements, • Respond to enquiries from patients, referrers, and stakeholders in a professional manner, • Liaise with consultant radiologists regarding imaging protocols and referrals, • Perform quality assurance checks on equipment and take appropriate action where required, • Participate in clinical audit activities, including health & safety, infection control, • Manage clinical stock and supplies efficiently, ensuring appropriate stock control, • Comply with infection prevention and control policies and company health & safety standards, • Identify, report, and escalate risks that may impact patient or staff safety, or service quality, • Ensure compliance with CQC and internal governance requirements, • Report incidents and complaints in line with company policy, • Participate in appraisal processes and ongoing performance review, • Support the induction, training, and development of new staff, • Complete and attend mandatory training and maintain accurate CPD records, • Work collaboratively within the team, supporting and mentoring junior colleagues About You You are an experienced MRI Radiographer who combines technical expertise with a thoughtful, patient-centred approach. You are confident working within a busy, well-managed service, maintaining both efficiency and attention to detail while ensuring each patient feels supported and reassured. Essential • Degree in Radiography (or equivalent), • HCPC Registration, • Minimum 2 years’ MRI experience across a broad range of examinations, • Strong understanding of MRI physics and protocol optimisation, • Knowledge of clinical governance, health & safety, and infection control, • Commitment to ongoing professional development Desirable • Cannulation certification, • PGDip or MSc in MRI/Radiography, • Experience within private healthcare or high-throughput environments Key Attributes • Clear, composed and empathetic communication, • Ability to reassure and support patients with confidence, • Strong organisational skills and attention to detail, • Confident use of RIS/PACS systems, • Professional, reliable and collaborative approach, • A high level of IT competency, • Confidentiality, discretion and trustworthiness This is not a restrictive list of duties, and all team members may be required to carry out additional tasks within their capability. Benefits & Rewards At Oryon we reward and recognise commitment to work with company benefits which include: • Competitive salary (Band 7 equivalent), • 27 days annual leave + bank holidays, • Additional annual leave awarded with length of service, • Contributory pension & life insurance, • Private healthcare and Diagnostic imaging for friends and family, • Access to CPD courses and ongoing development, • Enhanced maternity and adoption leave, • Cycle to Work scheme & Season Ticket Loan, • Employee benefits platform (discounts and rewards), • Employee Assistance Programme, • Refreshments available on-site, • Team events: from breakfast at the office, afterwork activity or drinks to all day summer teambuilding, themed parties to occasional weekends away abroad Apply now via email: hr@oryon.co.uk Please note that any offer of employment will be subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Additionally, you are required to have proof of the following vaccinations and/or safe immunity levels: Hep B, MMR, DPT, BCG (Tuberculosis) and Varicella (Shingles/Chickenpox) (If you do require Oryon Imaging to arrange pre-employment checks for the above upon offer of employment, please do notify us as soon as possible)

Job Description We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future. We are not currently in a position to offer sponsorship to candidates for this role. Job Role: Clinic Manager Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs. Salary: £45,000 - £50,000 per year (depending on experience) Employment Type: Full-time Directly reporting to: Dr James Denny About Dr Dropin & skindoc. Dr.Dropin was founded in Norway in 2017 by Dr Daniel Sorli, with a simple but ambitious idea: that accessing a doctor shouldn't mean weeks of waiting or navigating a system that wasn't built around the patient. That idea grew quickly. Dr.Dropin is now Norway's leading independent healthcare provider, operating across more than 34 clinics in Norway and Sweden, and recognised as one of Scandinavia's fastest-growing health start-ups. Seeing the same access challenges playing out in the UK with NHS waiting times continuing to rise Dr.Dropin made the move to London, opening its first UK clinic in Fulham before expanding to Marylebone. Since launching in the UK, the team has treated over 10,000 patients and built a reputation for high-quality, affordable, same-day care, reflected in a 4.9/5 rating across more than 300 Google reviews. skindoc was launched in 2021 by two London-based Consultant Dermatologists who shared a frustration with how difficult it had become for patients to access specialist dermatology care. Starting as a digital-first service, skindoc quickly became one of the select few CQC-approved online dermatology providers in the UK. In 2022, skindoc joined forces with Dr.Dropin - a natural partnership that brought together skindoc's clinical dermatology expertise with Dr.Dropin's infrastructure, ambition, and international track record. Together, they opened a face-to-face dermatology clinic in Fulham, alongside Dr.Dropin's existing GP and psychology services. Although two independent businesses, Dr.Dropin and skindoc operate as one collaborative team, pioneering a digi-physical model of care that seamlessly combines online and in-person services across dermatology, general practice and psychology. The goal is straightforward: to build the leading independent healthcare provider in the UK, and to make genuinely good healthcare accessible to everyone who needs it. If you're passionate about healthcare, want to be part of something that's genuinely changing how people access care, and are ready to make a real impact then we'd love to hear from you. If you are passionate about healthcare, eager to be part of a forward-thinking team redefining what private care looks like in the UK, and ready to take real operational ownership, we invite you to apply. Our Values Those who succeed here strongly align with our values: • Care for the patient The healthcare services of the future need to focus on highly available quality care. That requires empathy, respect and passion for the patient and healthcare as a profession. • Shoulder to shoulder We create magic and results through collaboration and initiative. We look after each other, cultivate talent and combine expertise. • Integrity as identity Professional quality and ethical considerations come first. We stand tall and face difficult decisions together. • Two steps ahead Better solutions require innovative thinking, trust, and implementation power. We know that everything is possible and have the courage to deliver first. About the Role • We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc., • This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement., • The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways., • You will work across two closely integrated healthcare businesses operating as one collaborative team, supporting services spanning dermatology, GP and psychology care., • This role would suit someone who enjoys ownership, structure, problem-solving and operational leadership within a fast-moving healthcare environment., • Please note: clinics operate during evenings and weekends, and occasional on-call operational support may be required. Candidates must be available for this flexibility. Key Responsibilities • Oversee day-to-day clinic operations across Fulham, Marylebone and digital services., • Line manage reception, administration, HCA/nursing and virtual support staff., • Support recruitment, onboarding, probation reviews and disciplinary processes., • Manage rota coordination, staffing coverage and sickness monitoring., • Coordinate incident management, complaints handling and governance follow-up., • Support CQC readiness and maintenance of governance standards., • Maintain governance trackers and mandatory training compliance., • Support safeguarding, infection control, GDPR and risk assessment processes., • Coordinate operational audits and support clinical audit cycles., • Support digi-physical and teledermatology service delivery., • Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives, • Help improve systems, workflows and operational efficiency across services., • The role may be expected to support the CQC Registered Manager function as nominated individual, and, in time, hold the post as Registered Manager. Applicants with existing Registered Manager experience or CQC inspection readiness skills are particularly welcomed. Person Specification Essential • Previous experience within healthcare operations or clinic management., • Experience managing teams within healthcare or clinical environments., • Excellent organisational, communication and leadership skills., • Strong operational problem-solving ability and attention to detail., • Calm, professional and capable under pressure., • Digitally confident and comfortable using modern healthcare systems., • Understanding of HR, governance, confidentiality and compliance standards., • Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability. Desirable • Experience within private healthcare or NHS practice management., • Experience working within multidisciplinary healthcare environments., • Familiarity with telemedicine or digital healthcare services., • Experience with Semble, Microsoft 365, G Suite or digital patient systems., • Experience supporting operational scaling or service development., • CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance. What We Offer • Competitive salary and pension contributions., • 25 days annual leave, your birthday off, plus bank holidays., • Complimentary dermatology care., • Regular sponsored team social events., • A collaborative multidisciplinary environment., • Opportunities for growth, leadership and professional development., • A role with real operational responsibility and impact. Key Points • The role is full-time (37.5 hours per week)., • The position is primarily site-based in Fulham with cross-site responsibilities., • Some remote flexibility may be available depending on operational needs., • Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required., • Six-month probation period. How to Apply Please send your CV and a short covering note outlining your relevant experience and availability to james@skindoc.uk

Senior Therapist - The Peak - Knightsbridge, London \n\n About Jumeirah \n\n Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. \n\n About Jumeirah Carlton Tower \n\n Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. \n\n About The Job \n\n An opportunity has arisen for a Senior Therapist at The Peak to join us at Jumeirah Carlton Tower. \n\n\n\t • Perform spa treatments to the highest standards, ensuring adherence to protocols and providing professional service.\n\t, • Ensure therapists are prepared for guests, conduct consultation questionnaires, and handle complaints or queries effectively and professionally.\n\t, • Maintain a clean and safe spa environment in line with regulations, ensuring adherence to SOPs and UAE regulations.\n\t, • Oversee therapist training paths, maintain treatment room standards, and participate in continual training with product houses.\n\t, • Keep treatment costing and inventory par stock updated, minimize waste, and ensure the "Cost of sales" aligns with budget.\n\t, • Achieve retail sales targets through personal prescriptions, provide beauty demonstrations, and maintain product knowledge.\n\n\n About you \n\n The ideal candidate for this position will have the following experience and qualifications: \n\n\n\t • High School Diploma.\n\t, • Qualified to NVQ level 3 or equivalent BTEC, BABTEC, CIDESCO or body therapy NVQ Level IV.\n\t, • 2 - 4 years of experience as a Spa Therapist within luxury hospitality or luxury customer service.\n\n\n About the Benefits \n\n At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. \n\n Benefits include: \n\n\n\t • Supportive and inclusive work environment\n\t, • Access to Learning & Development programmes and clear career pathways\n\t, • Opportunities for internal mobility within our global network\n\t, • Colleague discounts on food, beverage, and hotel stays worldwide\n\t, • Health care and insurance benefits\n\t, • Competitive salary + excellent service charge\n\t, • Extra holiday for significant Birthdays (21.30.40. etc.)\n\t, • Jumeirah perks website access – discount\n\t, • Dry cleaning of uniform or Business attire\n\t, • Meals on duty!\n\n\n

Virgin Active are committed to changing people's lives for the better through wellness. Our team are dedicated to delivering a unique leisure and relaxation experience throughout all our clubs. All our team members pride themselves on incorporating Virgin Active values and ensuring the highest Brand Standards into their work, so our members can experience the finest facilities and service. So we take value in recruiting only the very best Maintenance Engineers to join our Club teams, to ensure all facilities are available to members at all times and are in excellent condition. \n The Maintenance Engineer is responsible for operating and maintaining a viable and effective preventative maintenance programme for the whole site, including the building shell and surrounding grounds under supervision of their line manager. \n The Role \n\n • Ensuring that the facility adheres to all engineering compliance standards not putting members or employees at any risk.\n, • Monitoring the basic fixtures and fittings of the building are maintained to the highest standards of order and tidiness at all times.\n, • Adhering to daily & weekly checks to ensure smooth operation of site, keeping up to date & accurate records.\n, • Following all Health & Safety policies and reporting any issues or concerns immediately.\n, • Maintaining the basement, plant rooms, roof and fire exits to company standards and ensuring all plant and equipment is maintained.\n, • Being proactive, use your initiative and take ownership of situations such as member complaints,\n, • Working as part of the wider club team, demonstrating a professional & courteous manner to members, assisting with queries they may have.\n, • Fulfilling Duty Shifts when required, therefore having responsibility and accountability during the shift, controlling staffing and facility issues throughout the club.\n\n Qualifications \n\n • A technical Level 2 qualification of City & Guilds equivalent or higher.\n\n Our Perks \n\n • 30 days (including bank holidays) annual leave – and we want you take them\n, • Access to The Peoples Pension, with our contributions at 3%\n, • Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.\n, • We want you to love Virgin Active like we do, so you get discounts across Virgin active – everything from guest passes to 50% off PT sessions.\n, • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2) \n, • Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.\n, • Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.\n, • Mental health is a cornerstone of wellbeing. Our BUPA employer assistance programme is there when you need a helping hand with 4 free counselling sessions.\n, • We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services – meaning no tenant charges.\n, • Access to ePoints, offering loads of online discounts to retailers.\n, • Always wanted to take that yoga course? Well VA offer discount on all their Academy courses, trained by the very best instructors.\n

Block Property Manager | Watford | Site-Based | £40,000 - £45,000 Your new company An exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets. Your new role As a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders. Operations and Building Management • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, • Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety, • Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Oversee contractor performance, ensuring compliance with service level agreements, • Maintain robust Permit-to-Work and contractor control processesHealth & Safety Compliance, • Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021, • Manage site risk assessment and ensure corrective actions are completed within agreed timescales, • Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates, • Support the development and maintenance of the Building Safety Case and Golden Thread, • Lead on incident response, reporting, and escalation where required, • Carry out regular safety inspections, audits, and monitoring activitiesResident & Client management, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience, • Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days), • Handle fees related to apartment damage or dilapidation, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues., • Build strong relationships with residents, internal teams, and stakeholders, • Support community engagement initiatives and resident eventsFinancial & Administrative Management, • Support budget planning and ongoing financial management of schemes, • Monitor expenditure and ensure cost control across all services and projects, • Maintain accurate records, reporting, and documentation in line with company standards, • Manage asset registers and oversee stock control where applicableGeneral & Portfolio Management, • Support mobilisation of new developments into the portfolio, • Liaise with contractors and suppliers to ensure service delivery meets agreed standards, • Attend regular meetings and provide updates to the Senior Property Services Manager, • Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved, • Participate in an on-call Rota for major incidents, • Travel regularly between sites within the regional portfolioPeople Management, • Lead, motivate, and develop team members to deliver high performance, • Support recruitment, onboarding, and training of team members, • Foster a positive, inclusive, and collaborative team cultureYou will be required to carry out other duties to assist the team during busy periods.You will be required to respond responsibly and promptly to out-of-hours emergencies (only where necessary and possible). What you'll need to succeed • Proven experience in block management, or BTR/Flex Living environments, • Strong understanding of high-rise building compliance and health and safety requirements, • Experience managing contractors, budgets, and service delivery, • Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential), • Experience managing or supervising teams, • Strong customer service and stakeholder management skills, • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication., • Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software, • Ability to manage multiple sites and priorities effectively, • Calm and professional approach when handling challenging situationsDesirable:, • IOSH or NEBOSH qualification, • Membership of a relevant professional body (IRPM, TPI)What you'll get in return, • A competitive salary range of £40,000 - £45,000, • Discretionary bonus, • 25 days holiday + 8 bank holidays (pro rata if part-time), • Personal Pension Plan (salary sacrifice available), • Employee Assistance Program, • Life Assurance, • Optical vouchers, • Cycle and Tech schemesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4789809

Interim Building Surveyor, Housing Association London, £350 - 400 p/day PAYE/Umbrella, 6-month contract Your new company Are you an experienced Building Surveyor passionate about improving the quality, safety, and sustainability of residential homes? We’re looking for a proactive professional to join our team and support the delivery of high-quality planned and reactive works across a diverse housing portfolio. As a Building Surveyor, you’ll play a key role in ensuring customers can live safely and independently in well-maintained homes. You’ll work closely with internal teams, external contractors, and local authorities to deliver exceptional property services across a range of residential - and some commercial - properties. You’ll be responsible for conducting detailed surveys, writing technical reports, managing works programmes, and ensuring projects are completed to high standards, on time and within budget. Your new role • Build strong working relationships with contractors and support the resolution of operational issues., • Manage programmes of planned and reactive works, ensuring quality delivery and adherence to budget., • Conduct full building surveys, prepare technical reports, and provide cost analysis and recommendations., • Project manage complex works and disrepair cases, working collaboratively with legal and operational teams., • Oversee responsive repairs and contribute to the improvement of long-term maintenance planning., • Carry out post-inspections to ensure contractor work meets required standards., • Support the voids process and monitor contractor performance., • Investigate customer service complaints and propose improvements., • Assess damage following serious incidents (e.g., floods, fires) and manage resulting works., • Provide technical advice and assessments on major repairs, cyclical maintenance, FRA, EPCs, and other contracted works., • Ensure compliance with statutory and regulatory health and safety requirements, including CDM., • Offer guidance and support to colleagues to enhance service delivery. What you'll need to succeed Essential: • Experience in contract administration, including use of JCT / NEC contract documents., • Strong technical reporting skills., • Experience in project management or delivering programmes of work., • Excellent IT skills (Microsoft Word, Outlook, Excel)., • Relevant surveying qualifications or equivalent experience.Desirable:, • Degree in Building Surveying or related discipline., • Membership of RICS or CIOB., • DEA or FRA assessor training., • Full UK driving licence. What you'll get in return Flexible working options available. Long-term contract opportunity. Competitive daily rate. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4781448

Night Manager Salary: £40,000 - £42,000 per annumReports To: Development ManagerShift Pattern: 4 on / 4 off NightsHours: 7:00pm - 7:00am or 8:00pm - 8:00am Role Overview A fantastic opportunity has become available for an experienced Night Manager to join a high-end residential development in West London. This position would suit an individual with a strong background in luxury residential, hospitality, or hotel operations who is confident overseeing overnight services, leading teams, and ensuring residents receive an exceptional standard of service at all times. The Night Manager will take responsibility for the smooth running of the development during out-of-hours operations, ensuring the building remains secure, well-presented, and efficiently managed throughout the night shift. Key ResponsibilitiesResident Services & Front of House Deliver a professional and high-quality service to residents, guests, and visitors Act as the primary on-site contact during overnight hours Manage resident requests, complaints, incidents, and emergency situations in a calm and efficient manner Maintain a welcoming, safe, and professional atmosphere throughout the development Ensure front-of-house standards remain consistently high Team Leadership & Operations Supervise and support the overnight concierge and front-of-house team Ensure clear communication and effective shift handovers between day and night teams Monitor operational standards and team performance across the shift Assist with rota coordination, holiday cover, and absence management where required Ensure building policies, procedures, and resident regulations are upheld Site Management & Security Conduct regular patrols and inspections across the development Monitor security, cleanliness, and overall presentation of communal areas overnight Oversee essential building operations, including monitoring plant rooms and mechanical or electrical systems Respond appropriately to emergencies and escalate concerns where necessary Liaise with contractors, emergency services, and external suppliers as required Carry out health and safety inspections, including fire safety checks and security procedures Ensure all overnight operations comply with company health and safety standards Administration & Reporting Complete accurate handover reports, incident logs, and operational records Report maintenance issues or operational concerns to the appropriate management team Manage contractor access and permit procedures for out-of-hours works Support training initiatives and performance management for the night team Assist in maintaining compliance with standard operating procedures and site protocols Skills & Experience Required Previous experience within luxury residential, hotel, or premium hospitality environments Prior supervisory or management experience within a front-of-house or operations setting Strong customer service and interpersonal communication skills Able to remain calm and professional under pressure Highly organised with the ability to manage multiple priorities independently Professional appearance and strong attention to detail Confident handling operational issues and emergency situations Desirable Qualifications & Experience IOSH qualification or health and safety certification Security industry knowledge or relevant qualifications Experience within residential property management environments

KAUAI, part of the Virgin Active brand. \n At KAUAI we are passionate about health and wellbeing and we promise to deliver nothing but the very best in food and nutrition. Serving the best quality ingredients means we bring to our customers real food that is, where possible, free of GMO’s and has no additives, preservatives, artificial colourants and flavourants. We make health and healthy eating habits accessible and exciting. \n \n So what qualities does a Store Manager need to join KAUAI? \n\n • A friendly, calm and approachable nature with the ability to act quickly and effectively\n, • Excellent attention to detail – nothing gets by without you noticing!\n, • Consistently acting in a safe manner, knowing the importance of completing safety checks and recording them accurately\n, • Confident in your own ability to act as a leader and an ambassador of the KAUAI brand\n, • Performs well under pressure in an organised manner\n, • Acting as a member of one team with one goal\n\n \n ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to: \n\n • Seeking dedicated, determined and driven individuals to manage the overall operations of the store, staff and ensure Operational Excellence.\n, • Plans and prepares work schedules and assigns crew members to specific duties.\n, • Ensures store staff are trained and competent in assigned areas implementing correct procedures to be followed.\n, • Directs compliance of crew with established company policies and procedures.\n, • Address gaps/concerns identified through store audit.\n, • Maintains appropriate staffing levels.\n, • Provides leadership, coaching, development and motivates crew members.\n, • Is a people’s person with good customer service ability.\n, • Timeously completes management tasks and checks.\n, • Maintains appropriate stock levels through ordering, receiving and rotation processes.\n, • Ensures correct portioning standards are followed for all products and services.\n, • Performs regular stock-take procedures and readily addresses variances.\n, • Executes sales promotion activities and directs crew members for merchandise displays.\n, • Manages controllable cost against set budgets for the store.\n, • Monitor expenditure of all costs within the store, ensuring all budgets adhered to.\n, • Recruit and Interview all General Crew and Cashiers in line with KAUAI recruitment processes and KAUAI ambassador criteria, and with assistance from HR.\n, • Addressing complaints and resolving problems.\n\n \n QUALIFICATION/EXPERIENCE \n\n • Three years related experience and/or training.\n, • Espresso Machine knowledge handy.\n, • Knowledge of food preparation\n, • Food Hygiene Certification\n\n \n OUR PERKS \n\n • 30 days annual leave\n, • Pension fund\n, • 50% discount on Kauai meals while on duty\n\n Complimentary Virgin Active membership for yourself

An opportunity has arisen within EAB Private Bank for the temporary assignment of an experienced KYC Analyst for a period of 6 months. Role Overview: The purpose of this role is to support the Private Banking department in the completion of initial and ongoing Customer Due Diligence responsibilities ensuring compliance with the Bank’s Policies and Procedures to defined standards of timeliness and quality. Duties & Responsibilities: • Work with the Relationship Managers and support the on-boarding of clients (both Individuals and Non Personal/SPVs/Funds/Charities) as per the Bank's policies and procedures., • Work with the Relationship Managers to review the PB client files on a regular basis as per the Bank’s KYC standards., • Perform the appropriate due diligence (including Enhanced Due Diligence) on the PB client accounts (Both Individuals and Non Personal/SPVs/Funds/Charities…) by obtaining all required information from internal and/or external sources, carrying out media searches using open source websites, company websites, Banker’s Almanac, Lexis Nexis, and also system screening such as World Check etc., • Ensure the PB KYC records, including information from internal and external sources obtained throughout the AML customer life cycle from on-boarding to periodic reviews, in the Bank's systems are accurate, thorough and up-to-date., • Review and validate the information within the Bank’s core system to ensure completeness and accuracy., • Escalate any discrepancies to the Relationship Manager for agreement on actions required., • Meet agreed targets for the PB KYC reviews in terms of timeframe and quality., • As part of the Private Banking team, act as the first line of defence for the Bank., • Responsible for the accurate execution of Financial Crime Prevention controls in accordance with the Bank's policies and procedures as applicable to the role., • Track outstanding queries and issues through to timely resolution., • Ensure actions are tracked and monitored to support the delivery of accurate MI., • Assist in departmental projects as required., • Proactively interact with relationship management team, QA & Control Manager for PB, and Compliance., • Being vigilant to unusual or suspicious behaviour by our customers and to report any suspicion to the MLRO., • Ensure adherence to the Bank’s AML, Financial Crime and Anti-Terrorism policies and procedures., • Maintain knowledge of all applicable regulatory, KYC requirements including the Bank’s Risk and Compliance policies and procedures and adhere to these to avoid exposing the Bank to undue risk., • Report policy, procedure and/or regulatory breaches or suspicions to the Risk and/or Compliance departments in line with the Bank’s policies., • Accurately execute all controls within own area to minimise risk of policy, procedure, and/or regulatory breaches., • Identify new risks/control gaps and escalate accordingly to your Line Manager and/or Head of Department., • Ensure customer complaints are managed in line with the Bank's procedures. Qualifications, Skill & Experience Required: • 5 or more years in a Private Banking KYC role essential, • Experience with HNW & UHNW clients essential, • ICA or equivalent AML Compliance qualifications advantageous, • Arabic fluency advantageous

About the Company A global insurance and reinsurance carrier operating as a specialty underwriter through the Lloyd’s market. The business focuses on high-risk, complex lines and functions as part of a larger listed financial services group. About the Role The Compliance function is responsible for overseeing regulatory compliance across the business and providing appropriate reporting to the Board. It also ensures that effective controls are established and maintained to mitigate financial crime risks and to meet relevant regulatory standards and expectations. This is a fixed-term position providing additional support to the Compliance function. The role is that of a generalist Compliance Manager, with a strong focus on Corporate Governance. Key Responsibilities • Support the day-to-day running of the Compliance function, including responding to queries and monitoring adherence to policies, • Assist with reporting, policy reviews, and updates to ensure alignment with regulatory requirements, • Provide support on governance activities, including Board and committee administration and maintaining statutory records, • Offer regulatory advice to the business and support horizon scanning for regulatory developments, • Contribute to the compliance monitoring programme, including testing controls and maintaining regulatory submissions, • Support financial crime and sanctions activities, including screening and query handling, • Provide guidance on data protection requirements (e.g., GDPR), • Assist with conduct risk, consumer duty, product governance, and complaints-related matters Key Requirements • Minimum of 5 years’ compliance experience within a regulated financial services environment, ideally within the Lloyd’s market, • Corporate Governance experience gained within a regulated financial services setting, preferably within the Lloyd’s market, • Strong awareness of relevant regulatory frameworks (e.g., FCA/PRA requirements, SMCR, Solvency II, UK GDPR, and associated regimes), • Ability and willingness to operate within a small, hands-on team environment, • Strong interpersonal skills, with the ability to engage effectively with stakeholders and support a positive, collaborative culture

We're working with a leading broadcasting and streaming company to find an experienced and diligent Senior Legal professional! This role is responsible for supporting and advising the content business, protecting the global business' interests and working with colleagues at all levels of management and leadership to minimise and mitigate risks in production and publication. Responsibilities: • Working with in-house producers and commissioners to provide programme and online content legal and regulatory advice on a broad range of issues that can include defamation, contempt, privacy, data protection, intellectual property as well as regulatory compliance with the Ofcom Broadcasting Code and other regulatory codes., • Understanding editorial ambition and direction - advise effectively on both pre- and post-broadcast and online publication across multiple genres, including live output, current affairs, drama documentaries, blue-light, true-crime and factual programming., • Analysing and balancing risks involved in the production and publication process - identifying potential consequences that may result in regulator sanctions and/or legal liabilities, both criminal and civil, • Liaising/working closely with commissioners, production companies, press, programme management, business affairs, creatives, marketing and management, • Collaborating with the rest of the team and UK business to work within governance protocols, exercising appropriate judgment and seeking guidance and advice from others, • Advising on child protection and contributor duty of care, commercial references in programmes and teleshopping, sponsorship, product placement, broadcast competitions, election broadcasting - reviewing, maintaining and updating policies, guidelines and protocols for the management of programmes, • Understanding editorial ethics affecting programmes and online content, • Supporting reviews into programme and online content issues pre-and post-broadcast, • Preparing responses to complaints and regulatory investigations including Ofcom standards or fairness and privacy complaints, • Attending and advising at recordings, and live and ‘as- live’ programmes (some travel may be required), • Pre- and post-litigation management including instructing counsel and external solicitors. (Experience of media litigation – defendant and/or claimant work desirable) • Keeping up to date on the evolution of the law and practice in this area; supporting the preparation and updating of know-how for the team Commercial Compliance • Advising on sponsorship opportunities, signing off script to rough cut/delivery ensuring compliance with brand values etc., • Understanding and facilitating IP leverage - Licensing brands/characters for partnerships, commercials, digital & social #ad, etc., • Advising on the creation and delivery of global internal projects/release support, • Supporting new monetisation opportunities in SVOD/streaming, DtC, PRM, events, AFP, digital/social, • Working with Commissioning team to support Advertiser Funded Programming and commercial integration in content, • Advising on advertising compliance and BCAP Codes and guidance Education and Training • Conducting on-going training sessions for staff and freelancers on legal and compliance issues affecting programme and online content, • Keeping up to date with forthcoming legislation and ensuring the business is regularly appraised of such developments What skills do you need? • Qualified lawyer (barrister or solicitor) with at least 8 years’ post qualification experience of programme legal/regulatory compliance issues as they relate to the creation and publication of content in the public service and commercial broadcasting space, • In-depth understanding of media law and regulation including defamation, contempt, privacy, copyright, data protection and the Ofcom Broadcasting Code and BCAP Codes and Guidance, • Experience of advising producers and commissioners pre- and post-broadcast on media law and regulation in relation to programmes and/or online and/or other media content, • Good interpersonal and communication skills, an ability to interact with people at all levels of an organisation and present complex conclusions concisely, • A good listener, willing to take on all details and ask the right questions, before approaching matters in a practical and analytical way, • Creative problem solving skills with strong and sound judgement in evaluating legal and editorial issues, • A willingness to learn quickly, adapt when appropriate and to apply new learnings to deliver practical solutions, • A flexible and collaborative approach with energy, drive and resilience’ and the ability to deal with a large and varied workload, often under critical time pressure

FM Contract Manager ISS Facility Services UK are now seeking a highly capable FM Contract Manager to manage and lead a prestigious independent schools account, delivering a first-class integrated facilities management service. Job Overview This role will act as the primary contract representative to the customer, taking full responsibility for service delivery across both hard and soft FM services. The successful candidate will ensure consistently high standards of performance, compliance and customer satisfaction across the contract. Reporting into the Key Account Director, the FM Contract Manager will be accountable for operational performance, staff welfare, financial control and continuous improvement. The role requires a strong leader who can build trusted relationships with key school stakeholders while driving service excellence and value. Key Responsibilities • Ensure the efficient and effective management of integrated facilities operations, including planned and reactive maintenance of buildings, engineering systems and assets, • Lead the delivery of cleaning and other soft FM services in line with agreed standards and service level agreements, • Act as the primary point of contact for the customer, building strong, long-lasting stakeholder relationships, • Lead, manage and develop the contract management and onsite teams, promoting a high-performance culture, • Ensure full compliance with health and safety legislation and embed a strong safety culture across the contract, • Maintain accurate records and reporting, including planned, scheduled and reactive maintenance and safe systems of work, • Own and manage contract budgets, financial targets and SLAs in a commercially responsible manner, • Manage customer queries and complaints through agreed procedures, ensuring timely and effective resolution Person Specification • Proven management experience delivering IFM/TFM services within an Education, Government, Public Sector or similar environment, • Experience managing technical infrastructure, assets and engineering systems, • Demonstrable experience delivering soft FM services, • Strong leadership and organisational skills, with the ability to drive operational strategy and continuous improvement, • Strong knowledge of relevant legislation, regulations and industry standards, • Effective stakeholder management and communication skills, • Service- and customer-focused mindset with strong commercial awareness The Company ISS is a global leader in workplace and facilities management, helping organisations create environments where people and businesses can thrive. We partner with clients across sectors—from healthcare to finance—to deliver smart, sustainable solutions that improve everyday experiences. We’re proud to be an inclusive employer, committed to diversity, wellbeing, and supporting the Armed Forces community. As a Disability Confident employer, we’re committed to making our recruitment process accessible. If you require any adjustments, please contact our Resourcing Team—we’ll be happy to support you. Join ISS and be part of something bigger.

Technical Manager London - Hybrid 3 days/week in the office This is a great opportunity for a Technical Manager to join an established and scaling FMCG business, you will be responsible for ensuring the highest standards of food safety, quality, legality, and compliance with BRC standards across our client’s product range. You will oversee technical and quality processes, proactively managing relationships with internal teams and external suppliers, and driving continuous improvement initiatives to support the company’s rapid growth. Key Responsibilities: Quality and Compliance: • Lead the implementation, maintenance, and continuous improvement of the company’s BRC certification., • Develop and manage robust HACCP systems across all manufacturing sites and ensure compliance with all regulatory requirements., • Own quality control processes, ensuring product safety, quality, and consistency throughout manufacturing and supply chain operations., • Conduct regular audits and inspections of manufacturing facilities to assure adherence to company and BRC standards. Supplier Management: • Ensure suppliers and co-manufacturers adhere strictly to quality standards and BRC requirements., • Perform risk assessments and supplier audits, addressing any non-conformances through effective corrective action plans., • Collaborate closely with suppliers to continually enhance product quality based on consumer feedback, QC data, and internal metrics. Product Development & Launch: • Work cross-functionally with R&D, commercial, and operational teams to ensure technical feasibility, quality compliance, and successful product launches., • Oversee product technical specifications, artwork, and labelling to ensure legal compliance and accuracy., • Lead technical sign-off for new product introductions, ensuring adherence to critical paths and timelines. Incident and Complaint Management: • Act as crisis coordinator, managing incident responses swiftly and effectively to minimize business impact., • Oversee customer and consumer complaints, performing root cause analyses and implementing sustainable corrective actions. Technical and Operational Excellence: • Champion continuous improvement initiatives to optimize quality processes and operational efficiency., • Provide technical guidance and training to internal teams to enhance overall quality and technical awareness., • Keep abreast of changing regulatory requirements and ensure all operations are informed and compliant. Required Experience: • Previous experience in a Technical or Quality Management role within food manufacturing, with proven expertise in maintaining BRC certification., • Strong knowledge of HACCP, food safety standards, and quality management systems., • Previous experience in supplier management, auditing, and complaint resolution., • Experience with dairy, beverages, or plant-based products beneficial but not essential. Qualifications & Skills: • Degree in Food Science, Food Technology, or a related discipline., • Excellent problem-solving skills, analytical thinking, and attention to detail., • Strong interpersonal and communication abilities, capable of effectively collaborating at all organizational levels., • Proficient in Microsoft Office Suite, particularly Excel., • Proactive mindset with a commitment to continuous improvement.

Our client is looking to recruit two temporary Quality Assurance & Enhancement Officers to support their Quality Assurance & Enhancement team over a busy summer period. This is a great opportunity for someone with experience in quality, compliance, regulatory or higher education environments who enjoys detail‑focused, process‑driven work and can hit the ground running in a short‑term role. The role Joining a busy Quality Assurance & Enhancement team, you will provide hands‑on support across key quality and compliance processes. The role focuses on ensuring policies and procedures are followed consistently, supporting investigations and appeals activity, and helping the team manage increased workload during peak summer demand. You will work across areas such as centre approvals, centre investigations and risk rating, and processing grade appeals, requiring a high level of accuracy, organisation and sound judgement. This role is to start asap and the role is mostly remote with just one day a week in their Central London office. One temporary role is until the end of July and the other is until the end of August, with possible extentions. Key responsibilities • Supporting the processing of quality assurance applications and requests in line with established policies and procedures, • Assisting with centre approvals activity, ensuring documentation is complete, accurate and compliant, • Supporting investigations into centre quality issues, including gathering and reviewing evidence, • Contributing to centre risk rating and monitoring activity, • Processing grade appeals in line with defined procedures, • Reviewing, checking and analysing data from multiple sources, • Preparing clear and accurate written summaries or reports for managers, • Responding to internal and external queries relating to quality assurance and compliance, • Working collaboratively with colleagues across the awarding body About you • Experience working in a quality assurance, compliance, regulatory or governance‑focused role, • Experience working within a regulated environment (e.g. Higher Education, awarding bodies, professional bodies, or similar), • Excellent attention to detail with experience reviewing documentation for accuracy and compliance, • Experience supporting investigations, appeals, complaints or issue‑resolution work, • Confident handling detailed information and data from multiple sources, • Strong written communication skills with experience producing clear, accurate reports or summaries, • Organised, reliable and able to prioritise workload during busy periods, • Able to work proactively and independently once trained How to apply Please apply with your CV as soon as possible. If your experience is suitable, a consultant from TPP Recruitment will be in touch to discuss the role further, otherwise you will be notified if you aren't short-listed via email. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About the Company Job Title Technical & Food Safety Manager Location London Bridge, London, United Kingdom with occasional travel to the USA Reporting To Director of Operations About the Role As Technical & Food Safety lead, you will own and drive all aspects of product quality, food safety, technical compliance and continuous improvement for our beverage production business. You will ensure that our processes, products and facilities meet the highest standards of regulatory compliance, customer requirements and internal best-practice. You will work cross-functionally across production, R&D, purchasing, supply chain, and regulatory affairs to ensure safe, consistent, high-quality syrup manufacture and distribution. Responsibilities • Develop, implement and maintain the food safety management system (FSMS) for our syrup business, aligned with relevant standards (e.g., BRCGS, FSSC 22000, HACCP)., • Lead hazard analysis, risk assessments and mitigation plans specific to syrup manufacture (e.g., microbiological, chemical, allergen, physical hazards)., • Ensure compliance with UK, EU and USA food safety legislation, labelling, allergen control, nutritional declaration, etc., • Work with R&D/Production to ensure new syrup products and formulations (e.g., flavour syrups, dairy-free syrups) meet safety, stability, shelf life and pumpability requirements., • Manage shelf-life studies, stability testing, process validations, and technical trials., • Support facility qualification/validation: CIP (clean-in-place), sanitation regimes, hygiene monitoring, environmental controls, equipment maintenance., • Oversee supplier approval, audits, specification management and traceability for raw materials, ingredients, additives, packaging., • Perform internal audits and manage external audits/inspections by certification bodies and customers. Develop corrective/preventive actions (CAPA)., • Analyse quality/food safety performance metrics (non-conformances, customer complaints, returns) and drive continuous improvement initiatives., • Provide technical support to production and operations (e.g., root-cause investigations, change-control management, deviation handling)., • Maintain and update technical documentation: HACCP plans, allergen registers, process flow diagrams, sanitation schedules, specification sheets, certificates of analysis (CoAs)., • Provide training to production, QA/technical staff on food safety, hygiene, GMP and technical matters., • Work with regulatory/label-compliance teams to review and approve labels, marketing claims, nutritional data and packaging materials., • Act as point of contact for customers’ technical/food safety queries and manage customer audits when required., • Keep abreast of industry trends, regulatory changes, emerging risks (e.g., syrups stability, clean label, allergens), and advise senior leadership accordingly. Qualifications • Bachelor’s degree (or higher) in Food Science, Food Technology, Microbiology or a related discipline., • Minimum three years’ experience in technical/food safety roles within the food & beverage sector (experience with syrups, beverages, liquid ingredients or formulations is strongly preferred). Required Skills • Proven hands-on experience with implementing and managing FSMS (HACCP, BRCGS, FSSC 22000 or similar)., • Strong understanding of UK/EU food safety regulation, labelling, allergen control, shelf-life & stability testing., • Experience conducting internal and external audits, managing customer technical requests and supplier audits., • Demonstrated ability to manage stability/shelf-life programmes and formulation/process trials from NPD all the way through to retail., • Excellent problem-solving skills, root-cause analysis and technical investigation experience., • Strong interpersonal skills; ability to lead cross-functional teams, train staff, influence senior leadership and communicate technical content clearly., • Good project management skills — ability to manage multiple concurrent initiatives., • Proficiency with Microsoft Office (especially Excel, data-analysis) and quality management software., • Experience working in a manufacturing environment (preferably UK-based) with good knowledge of GMP, hygiene, sanitation, CIP, etc., • Strong organisation, attention to detail and proactiveness — ability to anticipate issues and act to mitigate risk. Preferred Skills • Certification in food safety lead auditor or equivalent., • Experience working with liquid/flowing products, pumpable syrups, concentrates or beverages., • Experience with shelf-stable liquid products (e.g., concentrates, flavour syrups) and knowledge of microbiological stability in low-pH or sugar / high-sugar systems., • Knowledge of clean-label, allergen-free, or sugar-reduced product trends., • Familiarity with UK retail/foodservice customer technical requirements (spec sheets, audits, site visits)., • Lean manufacturing/continuous improvement experience (Six Sigma, Kaizen or similar)., • Technical innovation experience — supporting new product launches, process optimisation and scale-up (which is relevant since you plan to scale syrup production). Pay range and compensation package • Employment type: Full-time, permanent, • Travel: Occasional visits to suppliers, customers, relevant conferences or audit sites, • Generous employee share and options scheme, • Location: London, • Start date: ASAP Equal Opportunity Statement We are committed to diversity and inclusivity.

Conduct Risk Specialist – Growing UK and Europe project insurer this is a new role that you can own and develop to make your own. Working within Compliance you will be responsible for establishing and embedding a robust Conduct Risk Framework across UK and EU. Working closely with Underwriting, Claims, Due Diligence, Operations and Delegated Authority Audit to identify, assess, mitigate, and monitor conduct risks arising from business and operating model. As this is a project based insurer you will also work with a number of MGAs and TPAs so your ability to manage internal and external relationships to a positive outcome is paramount. You will play a critical part in ensuring that the business meets conduct related regulatory expectations where business is conducted. KEY RESPONSIBILITIES • Act as a key point of contact with the FCA on conduct-related matters, including supervision, thematic reviews, and information requests., • Own, design and continuously improve the Conduct Risk Framework for the UK and Europe Business., • Develop and deliver solutions that support the business in mitigating conduct risks and resolving related issues in a timely manner., • Coordinate conduct cross-functional feedback cycles throughout the product lifecycle and escalate critical conduct insights to support business decisions., • Partner with Delegated Audit as a subject matter expert to ensure MGA adherence to conduct standards and regulatory requirements., • Ensure accurate and timely conduct-related information for regulatory submissions, board reporting, and risk assessments., • Execute thematic reviews and business risk assessment of emerging conduct risks., • Engage proactively with relevant stakeholders to address and escalate findings., • Organise conduct training and provide mentorship for internal partners to embed competence in conduct regulatory matters., • Act as a reference point on conduct matters to business leadership., • Provide expert challenge to business decisions where customer harm or regulatory breach risks are present., • Maintain awareness of regulatory trends, publications, and enforcement actions to ensure anticipatory compliance., • Lead horizon scanning for emerging conduct risks across the insurance value chain., • Lead on ensuring robust governance on POG arrangements and provides leadership support to the POG Chair, ensuring compliance oversight and governance procedures are effectively applied., • Oversee the Complaints Function for UK and Europe, ensuring compliance with regulatory standards. YOU WILL NEED: • Comprehensive understanding of UK and Europe conduct regulatory frameworks pertaining to insurance., • Pragmatic, solution-oriented approach., • Ability to challenge constructively while maintaining strong relationships., • Strong working knowledge of Consumer Duty, FSCS, IDD, Conduct Rule Book, and POG frameworks., • Knowledge of EUR regulations and insight into MFSA practices., • Experience of leading a Complaints Function., • Proven track record in managing Conduct oversight and regulatory relationships.

Our client, a highly regarded London law firm, is seeking a Risk Lawyer to join its established Risk & Compliance team on a permanent basis. The Firm Our client is recognised for advising high-net-worth individuals, businesses and institutions across a broad range of complex legal matters. The firm has built a strong reputation for delivering a highly personalised service and fostering a collaborative, supportive culture across the business. The Opportunity This is an excellent opportunity to join a well-respected Risk & Compliance function, working closely with senior stakeholders across the firm on a broad range of professional indemnity, complaints and regulatory matters. Responsibilities will include: • Managing and assessing notifications relating to potential claims, conduct issues and risk events, • Reviewing legal files and liaising with fee earners to gather information and prepare internal risk summaries, • Supporting the handling of client complaints, including drafting responses and monitoring regulatory deadlines, • Acting as a key liaison point with insurers, external advisers and regulatory bodies where required, • Maintaining accurate records relating to live claims, complaints and risk matters, • Assisting with responses to regulatory enquiries and data subject access requests, • Contributing to internal reporting, risk analysis and ongoing compliance initiatives across the firm, • Supporting the annual professional indemnity insurance renewal process, including preparation of claims information and supporting documentation, • Working collaboratively with senior compliance stakeholders to identify trends, improve processes and support risk-related training initiatives This Risk Lawyer opportunity is a full time, permanent position, working Monday – Friday, 9:30am – 5:30pm. Requirements • Previous experience within a legal risk, compliance or professional indemnity role within a law firm, • Strong understanding of SRA regulations, complaints handling and claims management processes, • Excellent written communication and stakeholder management skills, • Highly organised with strong attention to detail and the ability to manage competing priorities effectively Vacancy Highlights • Hybrid working structure, • Competitive salary and benefits package, • Opportunity to join a collaborative and highly regarded London law firm, • Broad and varied risk & compliance workload with strong long-term development prospects To be considered for this Risk Lawyer opportunity please contact Birchrose Associates for a confidential discussion.

Your role The Technician II is responsible for executing Service Requests, encompassing remote hands services for customers, cross-/disconnects, and assisting in customer implementations. The primary focus is to support uninterrupted customer infrastructure operation while addressing internal requests to maintain the cleanliness, tidiness, and safety of the data center environment. This role will participate in the full continuous (24x7) Call Out team together with the other Technicians. What you'll do • Provide technical customer service support and perform operational technical interventions for clients, including handling Remote Hands requests., • Assist in the implementation of technical projects and support activities, including setup, deinstallation, and documentation of equipment., • Responsible for drafting and ensuring the execution of assigned Operational procedures & processes, including Risk Assessment Method Statements (RAMS), Maintenance Operating Procedures (MOPs), and Standard Operating Procedures (SOPs)., • Contributes to the development of Emergency Operating Procedures and escalation procedures to ensure effective First Line Facility support, • Ensure compliance with company policies and regulations, including executing customer request reporting and administration., • Document progress, issues, outcomes, and contribute to continuous improvement initiatives., • Provide supervision, training, mentoring, and guidance to technicians, contributing to team development efforts., • Demonstrate proficiency in a wide range of essential skills, including troubleshooting., • Deploying, installing, upgrading, and decommissioning server hardware, storage systems, and networking components (e.g., switches, routers, fiber/copper cabling)., • Diagnosing and resolving hardware faults, component replacements, and preventative maintenance to ensure peak infrastructure performance., • Ensuring optimal data center environmental conditions, including rack power management, cable organization, and environmental safety. What you'll need • Proven experience in ‘Telecommunications, IT or electrotechnical, Network Infra structure environment., • Good understanding of structured network infrastructure and Industry measurement tools, • Skilled in optical fibre installations, wiring networks, electrical wiring, network configurations., • Excellent problem analyses skills, • Strong troubleshooting skills and RCA (Root Cause Analysis) capability, • Skilled in customer communication and handling customer requests / complaints Skilled in service-oriented software, tasks handling and administration, • Skilled in Microsoft office and Service Management applications (e.g. Excel)

About Wild Dose ✨ Wild Dose is the most reviewed and most popular bloating brand in the UK! With over 300,000 customers, 30,000 reviews and growing rapidly. You may have seen us in Sheerluxe, going viral on Tiktok or doing silly things across Instagram. Behind the fun, there is a serious growth engine that needs maintaining and optimising, well supported by a best-in-class team. This year, Wild Dose are taking on new opportunities and challenges as we strive to be the biggest gut health company in the UK. About the Role ✍️ We're looking for an Operations Coordinator who gets stuff done — someone obsessed with how things actually work and driven to make them work better. This role sits at the intersection of supply chain, fulfilment, customer experience, negotiation and finance — keeping the engine running as we scale our DTC supplement brand. You'll be part of the operational backbone of the business — owning the day-to-day across 3PL management, purchase orders across supply chain, CX operations, optimisations and finance/forecasting. You'll work closely with our founder and growth team to make sure orders are scaling without issues, customers are looked after, and the foundations of the business are scaled for growth with constant process improvements. This is not a passive role where you are given the playbook - you're helping write it. It's about staying ahead of the chaos, building systems from scratch, and growing into a serious operator. If you love solving problems, hate inefficiency, and want to see the direct impact of your work with real ownership — this is for you. What You'll Be Doing 👀 📦 Supply Chain & Fulfilment • Managing purchase orders end-to-end — raising POs, tracking shipments, and chasing suppliers so stock lands on time., • Monitoring stock levels and flagging reorder points before they become problems., • Building and maintaining supplier relationships — holding them accountable on lead times, quality, and comms. 🏭 3PL & Warehouse Management • Acting as the day-to-day contact for our 3PL partner — managing inbounds, resolving fulfilment issues, and keeping inventory accurate., • Investigating recurring issues and introducing process improvements, • Conducting regular inventory reconciliations and flagging discrepancies quickly. 💬 Customer Experience Operations • Overseeing CX team, performance and tooling to ensure customers get fast, on-brand, consistent support., • Identifying repeat issues (lost orders, delays, complaints) and fixing the root cause — not just the ticket., • Maintaining and improving macros, response templates, and CX SOPs to keep quality high at speed. 💰 Finance & Cash Flow Admin • Tracking and reconciling invoices, purchase orders, and supplier payments to keep cash flow visibility clean., • Maintaining financial admin processes in collaboration with our finance function or accountant., • Flagging cash flow risks early — especially around stock spend, lead times, and seasonal demand. ⚙️ Building Operational Systems • Documenting processes and building SOPs so that things don't break when the business grows., • Identifying operational inefficiencies and proposing (and implementing) solutions. You Should Apply If…💻 • You have 1–3 years of experience in operations, logistics, supply chain, or a similar role — ideally in DTC, e-commerce, or CPG, • Are comfortable owning demand forecasting and stock planning, • Are familiar with IMS/ERP systems; experience setting one up is even better, • Have retail operations experience, i.e., PO management, invoicing, account admin, • Have some exposure to quality and compliance, e.g., batch testing, certifications, and regulatory requirements, • You're confident in spreadsheets and quick to pick up new tools (Shopify, Gorgias, or similar), • You take ownership — if something's broken, you don't wait to be told to fix it, • You're based in or near London and happy to come in a couple of days per week, • You communicate clearly, flag issues early, and never drop the ball on the details, • You love getting stuff done and building things that didn't exist before Bonus Points For ⭐️ • Experience in supplements, wellness, beauty, or any regulated consumer goods category, • Familiarity with inventory or ops tools like Cin7, Linnworks, or similar, • Exposure to basic demand planning or stock forecasting, • A genuine interest in health, wellness, or performance nutrition — it helps when you actually care about what we make, • Experience in a small, fast-growing team where no two days look the same (and that excites you, not scares you) Salary Range: £32,000–£40,000 DOE Benefits • Hybrid working (3 days in our Clapham South office, 2 days WFH - Monday and Friday), • 25 days holiday plus bank holidays, • Summer Fridays (Half days on Fridays in the summer months), • Pension scheme, • Amazing team culture, • Team Lunches and Socials 📍 London - Clapham South (Hybrid) Right to work: We don't provide visas so please only apply if you have a right to work in the UK.

Experience - Previous experience in a high volume quality restaurant reception using SevenRooms Salary - Competitive Schedule - Full Time JKS Restaurants are seeking a Senior Reception Manager to join their Brigadiers restaurant team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/ Reception Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves. The Position We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: • Proven experience as a Reception Manager or Senior in a premium high-volume London restaurant, • Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits, • Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow, • Handle guest enquiries across phone, email, and in person with professionalism and diplomacy, • Oversee VIPs, regulars, and special requests with discretion and attention to detail, • Respond to guest feedback, complaints, and last-minute changes calmly and efficiently, • Maintain a strong presence on reception during peak service periods, • Optimise table allocation to support revenue and smooth operations, • Monitor booking trends and adjust strategies accordingly, • Coordinate large parties, private dining bookings, and special events, • Full proficiency in SevenRooms Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself • Monthly JKS Dining Out Allowance, • Up to 50% off dining across JKS Restaurants, • Retail & Takeaway Discounts, • Code App Membership, • Company tech scheme Look After Yourself • Discounted Gym Membership, • Stream – stream your pay earlier, • Company Donations for your involvement with Charities, • Cycle to work Scheme, • Employee Assistance Program, • Enhanced Maternity/Paternity Leave, • Access to Financial Advice, • Wedding Gift & New-born Care Package - Celebrating your big occasions, • Season Ticket Loan Progress Yourself • Access to our fantastic L&D Calendar, • A personalised learning & development plan to develop your skills and knowledge, • Career progression with a fast-growing, critically acclaimed restaurant group. Be Yourself • Additional holiday for every year with us (rising to 30 days), • Employee referral scheme - paying up to £600 per referral, • Staff parties & long service awards The Group JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025. The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.

Case Presenter (solicitor advocate or barrister) Are you an experienced barrister or solicitor advocate with a background in working within a regulatory environment? Do you thrive on the challenge of presenting complex cases, managing competing priorities, and delivering high-quality legal advocacy in a fast-paced environment? Are you passionate about advocacy and have excellent people skills? Key facts: ★ Full-time, permanent role ★ The team works primarily remotely, with occasional team days in London. You should be broadly commutable to London and able to attend the office when required. Hearings are conducted remotely apart from exceptional circumstances. ★ Salary: London (within M25): up to c. £60,000 per annum Elsewhere in the UK: up to c. £55,000 per annum The role This is a fantastic opportunity to work within a collaborative, values-driven team. You will be joining at an exciting time as the function continues to grow and develop. This role has become available because one of the team members is being promoted. As a Case Presenter, your primary responsibility is to present our client’s disciplinary and regulatory cases before its committees. You will take ownership of a case from the point it meets the referral threshold, reviewing investigation papers and bundles, ensuring the evidence is sufficient to support the allegations, and presenting the case before the relevant committee. You will be advising and providing guidance to our client with regard to the investigation of complaints against students, affiliates, members and firms. This also includes advising senior / executive management on an ad hoc basis to ensure that decisions made comply with regulatory law practice and judicial authority. Day-to-day, you can expect: • Presenting approximately two hearings per week, conducted remotely in the majority of cases, • Reviewing investigation reports ahead of referral to the Independent Assessor, typically managing 5-6 pre-reviews at any one time, • Advising teams on case strategy, evidential matters, and regulatory requirements, both on live cases and on wider legal and policy questions, • Handling post-hearing work, including reviewing committee decisions and managing appeal applications, • Contributing to a culture of shared learning and continuous improvement across the team About You We are looking for a qualified Barrister or Solicitor Advocate with a current practising certificate and a background in advocacy, can be from criminal, civil, or regulatory tribunal settings. You will also bring: • Significant advocacy experience, including persuasive oral advocacy and witness handling through cross examination., • Strong understanding of the public interest within a regulatory framework., • Strong knowledge of regulatory law and practice, including rules of evidence and procedure., • Good understanding of data protection law, practice, and procedure., • Knowledge or ability to develop expertise in relation to Judicial Review., • Experience of working within a Regulatory environment. Interested? Please note, we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Our email address is resourcingteam@fjwilson.com Our privacy policy is available on our website: https://www.fjwilson.com/notices/ The services advertised by FJWilson Talent Services are those of a recruitment business. We encourage applications from all sections of the community. Furthermore, qualifications and/or experience identified are indicative. We will consider applications from candidates who have comparable qualifications and/or experience for the role advertised.

HR Business Partner - Employee Relations Specialist Financial Services Location - LondonHybrid working A leading global financial services firm has an exciting new opportunity for an Employee Relations (ER) Specialist to join their busy HR team in their London headquarters. You will be the in-house expert on all things ER, supporting teams across Europe, APAC and the US, operating from the central global People team. As a leading proprietary trading firm, the business operates in a highly regulated environment and you will play a critical role in ensuring their People practices meet all compliance and ethical standards while fostering a positive working culture worldwide. Key Responsibilities:Casework Management: Manage a varied and high-risk employee relations caseload across all regions, including disciplinaries, grievances, appeals, investigations, performance and capability concerns, with professionalism and cultural sensitivity, taking ownership of sensitive and complex matters as they arise.Change Management: Advise on and support the implementation of business-critical organisational change (including redundancies and international transfers), ensuring regional compliance.Manager Training: Develop and deliver targeted training for managers in APAC, Europe, and the US, building ER capability and confidence to address best practices and employee matters locally and globally.Policy Development: Draft, harmonise and implement robust HR and ER policies reflecting the latest UK, APAC, and US employment law, best practice and the regulatory standards that apply to trading environments.Risk Mitigation: Proactively ensure people-related actions are fully aligned with relevant employment law and internal requirements, supporting our regulatory obligations at all times.Expert Advice: Act as a trusted partner for leaders and managers, providing practical, timely, and legally sound guidance on employee matters that reflect the fast-paced, regulated nature of the trading industry.Employment Contract Project Management: Lead and manage complex employment contract projects, taking ownership of initiatives that require navigating multi-region requirements. Ensure all contract terms, including restrictive covenants, are compliant, commercially sound, and aligned with diverse jurisdictional and regulatory standards. Provide expert advice on the drafting and enforcement of non-compete, non-solicitation, and confidentiality clauses across multiple geographies.Conflict Resolution: Mediate disputes and lead fair, impartial investigations into complaints, ensuring an ethical and compliant approach throughout.Regulatory Liaison: Partner with Compliance, Legal and Risk teams as needed to ensure regulatory integrity in ER and people processes.Data Analysis: Monitor ER metrics (e.g., turnover, absences, trends) globally, identify themes, and present actionable recommendations for ongoing improvement.In addition to core Employee Relations responsibilities, the role may also contribute to broader HR initiatives and generalist activities where appropriate, ensuring alignment with organisational priorities. Key Requirements:Qualifications: CIPD Level 5 (minimum) or Level 7 (preferred).Experience: Demonstrated track record managing complex ER caseloads in a regulated, fast-paced, international environment. Experience within financial services or trading environments is highly advantageous.Legal Knowledge: Strong knowledge of UK Employment Law required; awareness of APAC and US frameworks preferred.Compliance Focus: Deep understanding of the importance of regulatory compliance and its impact on HR policies and processes.Stakeholder Management: Excellent communication and relationship-building skills with a global mindset and sensitivity to different cultures.Emotional Intelligence: High resilience and discretion in handling confidential and sensitive situations.Coaching Capability: Skilled at upskilling and empowering managers to navigate ER issues and conduct people processes confidently and compliantly. Experience in HR Business Partnering is advantageous.Collaboration: A key element of this role will be working with the legal function, ensuring a close-knit, excellent communication line and working relationship to ensure the business is best served at all timesThis is a unique opportunity to shape global ER strategy and standards within a forward-thinking proprietary trading firm, reporting directly to the Chief People Officer. What’s on offer:A great environment whereby technology is key to successThe upside of a start-up without the associated risksFriendly, informal and highly rewarding cultureA fast-growing global firm with plenty of opportunities where you will have a significant impactCompetitive compensation packageExcellent benefitsHybrid working 3 days in the office, 2 days remoteLondon city office location

Facilities Manager Location: Greenwich (on-site) Contract: Temporary (8 weeks holiday cover) Reports to: Senior Property Manager / Operations Director Role Overview Responsible for the day-to-day management of a residential estate, ensuring high-quality services, strong customer experience, and compliance with KPIs and contractual standards. The role covers operations, contractors, health & safety, and support with budgets and service charges. Key Responsibilities Operations • Manage daily estate operations and service delivery, • Oversee cleaning, security, maintenance, grounds, and waste services, • Maintain high estate standards and appearance, • Manage repairs, maintenance, and resident requests Customer Service • Deliver excellent service to residents and occupiers, • Handle feedback and resolve complaints quickly, • Communicate updates on works and disruptions, • Build strong relationships with residents and stakeholders Contractor Management • Manage suppliers and contractors on site, • Ensure compliance with contracts, KPIs, and safety procedures, • Conduct reviews, audits, and performance meetings, • Approve permits, RAMS, and safe systems of work Health & Safety • Ensure compliance with H&S, fire, and legal requirements, • Monitor risk assessments and safety actions, • Carry out site inspections and manage incidents, • Oversee emergency procedures Finance Support • Assist with budgets and cost control, • Support service charge management and reporting, • Review supplier costs and identify savings Reporting & Admin • Maintain accurate records and systems, • Produce monthly reports, • Track actions from audits and inspections Collaboration • Work closely with the Senior Property Manager, • Liaise with landlords, residents, and stakeholders, • Support continuous improvement initiatives Skills & Experience Essential • Experience in facilities or residential estate management, • Strong customer service and communication skills, • Experience managing contractors and services, • Knowledge of health & safety compliance, • Budget or service charge exposure, • Good IT skills (MS Office, especially Excel) Desirable • IOSH / NEBOSH qualification, • Experience with reporting and KPIs, • Experience managing large estates, • Knowledge of service charge processes Personal Qualities • Customer-focused and professional, • Organised and proactive, • Strong problem-solving skills, • Able to manage multiple priorities, • Focused on high standards and improvement Success in the Role • Smooth day-to-day estate operations, • High resident satisfaction, • Contractors deliver safely and effectively, • Costs are well managed, • Strong support to senior management, • KPIs and service standards consistently met

Delivery Manager Superco · Hybrid (London, 2–3 days in office) About Superco Superco is an independent Shopify Platinum partner. The team is small, the standards are high, and the work moves quickly. https://superco.io/ The Role We are hiring a Delivery Manager to work alongside our Head of Delivery and help run delivery and operations across the business. The role covers the full operational picture: client comms, project tracking, freelancer coordination, internal meetings, supplier admin and management reporting. You will sit close to the executive group and be trusted with sensitive information from the start. This is a senior operational seat in a small business. There is no hiding place and no layer of management between you and the work. In return, you get visibility across everything we do and the chance to shape how a growing agency runs. What you will do: Client & Project Management: • Track every live project: status, budget burn, key dates. Flag slippage before it becomes a problem., • Run weekly project reviews with the delivery and creative teams. Take minutes that people actually use., • Handle day-to-day client comms on operational matters: scheduling, status updates, follow-ups, document chasing., • Sit in on client meetings when needed. Produce clean notes and action lists within 24 hours., • Strong brief writing skills. You can sit through a client conversation, separate signals from noise, and produce requirements the team can actually work from. This can range from anything from a brief to designs, developers or an SEO team. Resourcing: • Maintain the resourcing view across the team. Spot conflicts and overload early., • Manage the freelancer roster: onboarding, contracts, day-rate tracking, invoice approvals up to agreed thresholds., • Coordinate with finance on supplier and freelancer payments. Reporting & Governance: • Prepare the monthly management pack: pipeline, utilisation, revenue against target, decisions log., • Maintain the decisions log under our governance framework. Keep it current, keep it honest., • Support quarterly P&L and headcount reviews. Pull the numbers, draft the commentary. Cover & Continuity: • Build a working knowledge of every active client, every active project and every freelancer relationship., • Provide credible cover for the Head of Delivery during holiday or absence., • Represent operations at the monthly management meeting when required. What we're looking for? Must have: • At least three years of experience working with Shopify., • Enthusiasm for learning how to use AI and preferably demonstrable ability at building out automations using Claude, N8M or equivalent tools, • Five or more years in an agency, consultancy or professional services firm, with at least two in a delivery or operations role., • Track record running multiple projects at once without losing the thread., • Calm under load. Spikes are normal here. The job is to absorb them, not amplify them., • Strong written English. Client emails, minutes, status notes. If the writing is not clean, the role does not work., • Numerate enough to read a utilisation sheet, a budget burn or a freelancer invoice and understand what you are looking at., • Comfortable holding people to account: chasing clients, freelancers and internal team members without being asked., • Discreet. You will see salaries, performance issues, commercial detail and client complaints. Nice to have: • Experience with creative, design or digital product delivery., • Familiarity with project management tools like Jira., • Some exposure to freelancer or contractor management across multiple jurisdictions., • A view on how to make small agencies run better. Will not suite: • People from pure EA or PA backgrounds looking for a diary-focused role., • Project managers with no exposure to commercial or operational detail., • People who need a documented process for everything. How the role grows: The intent is for the person in this role to become a senior operator inside Superco over 12 to 18 months, with a path to Pod Lead and wider remit as the business grows. Terms: • Good salary, • 2 to 3 days a week in our London office in Bermondsey. How to apply Send a CV and a short note explaining why this role, not a generic cover letter. Tell us about a project or operational mess you sorted out and what you learned from it. We read everything. We interview in three stages: an initial call, a working session with the Head of Delivery and one of the founders, and a final conversation with the executive group. We move quickly and give straight feedback.

A bit about H&H Group Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 14 countries in Asia-Pacific, Europe, North America and Oceania with over 3,000 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands. On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers. We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered. Role Overview: • Within the context of a rapidly expanding company, you will be integrated in a dynamic, stimulating and constantly evolving environment. Based in our London office with some European travel., • Reporting to the Senior Regulatory & Quality Affairs Manager, you will support the continued development and maintenance of an effective Quality System and ensure that products comply with applicable regulatory and industry requirements across Europe., • You will coordinate product release activities, OOS investigations, deviations, complaints, and manufacturer-led investigations. You will ensure contract manufacturers adhere to Quality Agreements and manage the relationships with them, including all change control activities. Key Responsibilities: Ensure compliance of H&H standards, processes, and regulatory requirements: • Ensure conformity of pet food and food supplement products sold in the UK and EU, taking into account all relevant standards and regulations., • Write, implement, and update Standard Operating Procedures (SOPs)., • Coordinate product testing activities, including stability, microbiological testing, and palatability assessments., • Generate and review production specifications with high accuracy and attention to detail., • Manage specifications and out-of-specification (OOS) investigations., • Review and maintain Certificates of Analysis (COAs)., • Oversee product release processes., • Review and evaluate formulations to ensure regulatory compliance., • Review labelling, marketing materials, packaging, and digital documentation to ensure compliance., • Participate in relationships, meetings, and audits with Europe-wide contract manufacturers (CMs)., • Lead preparations for inspections and audits., • Follow up on CAPAs and deviations and initiate and implement change controls through the eQMS., • Review and investigate customer complaints., • Engage in cross-functional activities and global projects., • Provide quality expertise to internal stakeholders across Regulatory, Product Development, Operations, Sales, Customer Service, Digital, and Marketing teams., • Communicate potential risks clearly and proactively, proposing appropriate solutions or alternatives., • Continuously review processes and identify opportunities for improvement., • Support and promote brand-specific benchmark standards., • Collaborate with internal teams to manage safety-related reports (FSA, EFSA), internal data processing, and analysis., • Stay up to date with regulatory and quality requirements and changes., • Anticipate and implement legislative requirements as needed., • Manage various business-driven projects., • Continuously assess personal performance and discuss development through regular appraisals., • Contribute to a positive, proactive, and collaborative workplace culture. Desired Skills and Experience: To make sure we are setting new starters up for success, we ask that you meet a few criteria relevant to the role to be considered for this opportunity: • A degree or equivalent in a science discipline., • Minimum 5 years of experience in pet food, feed or food sectors, within Manufacturing, QA, QC., • A solid working knowledge of Quality Systems, Risk Management and Compliance., • Knowledge of UK and EU regulatory requirements for feed or food., • International regulatory experience is an advantage., • Experience working in a fast-paced environment., • Excellent interpersonal, time management and organisational skills., • Champion for process excellence and quality standards across operations., • Experience in driving change, with a pragmatic and collaborative approach whilst maintaining quality standards.Cross-functional, • Cross functional problem solving and decision making, with a solutions-oriented mindset., • Excellent verbal and written communication skills, with proficient computer skills., • Results-driven, detail-oriented and proactive., • Customer service oriented with a positive, flexible and diligent approach., • Ability to work both independently and collaboratively., • Comfort managing ambiguity and complex issues simultaneously., • Strong ability to prioritise and organise in a fast-changing, high-pressure environment., • Strategic mindset aligned with business objectives. Benefits: • H&H Group offers flexible, hybrid working. Our current Office days are Tuesday, Wednesday and Thursday, • Class Pass Gym Membership (28 credits per month), • 25 Annual Leave days per year + 4 H&H Days + 1 work Birthday (after 1 year), • 40% discount for UK Brands, • Pension, • Health Insurance, • Life Insurance, • Private Dental Insurance, • Dog-friendly office., • Coffee shop within the building. H&H Group believes in the benefits of a diverse and inclusive workplace and aims to reflect the varied cultures within which we exist. We are committed to providing a working environment that is free from discrimination and harassment, creating a safe and inclusive environment for all. We encourage applications from people of all ages, nationalities, religions, racial and gender identities, sexual orientations, abilities and cultures, and our hiring decisions will be based on business needs, position requirements, and the qualifications and experience of individuals. If you require support or assistance during the application process, please notify us at the time of application and we will be sure to enable reasonable adjustments where suitable. If you have what it takes, please apply via the online portal and we will be in touch soon. We move quickly and may fill the role prior to the application close date, so we suggest you get in touch today! Salary and benefits will be competitive and commensurate with experience. All personal data collected is for recruitment purposes only.

We are working with a well-established hospitality provider in West London seeking a Guest Services Executive to join their team. This is a fast-paced, office-based role focused on delivering a high-quality experience to guests from booking through to post-stay support. This position is ideal for someone with strong customer service experience within hospitality, corporate housing, serviced apartments, or hotels, who thrives in a client-facing, detail-driven environment. Key Responsibilities • Act as the primary point of contact for guests, managing enquiries via phone and email, • Coordinate bookings, amendments, and cancellations accurately and efficiently, • Provide tailored accommodation solutions based on guest requirements, • Liaise with internal teams and external partners to ensure smooth service delivery, • Handle guest queries, complaints, and service issues in a professional manner, • Maintain accurate records within internal systems and CRM platforms, • Support billing, invoicing, and general administrative tasks, • Ensure all interactions reflect high service standards and brand values Key Skills & Experience • Previous experience in hospitality, hotels, serviced apartments, or corporate housing, • Strong customer service and communication skills, • Highly organised with strong attention to detail, • Ability to multitask and work under pressure in a fast-paced environment, • Confident using booking systems, CRM platforms, and Microsoft Office, • Problem-solving mindset with a proactive approach, • Professional, personable, and client-focused attitude This is an excellent opportunity to join a growing hospitality business offering a supportive team environment and clear progression opportunities.

Job title: Head of Compliance Transformation Location: London (flexible), working from home with expected travel Contract: Full time, permanent Salary: £50k-£60k plus bonus We are seeking an experienced and strategic Head of Compliance Transformation to support the continued success of Reed. This is a high-impact leadership role responsible for designing and delivering a forward-looking audit and compliance programme that drives operational efficiency while ensuring adherence to all legislative, regulatory and contractual requirements. You will play a key role in shaping the future of compliance across the business by embedding smarter, more automated and data-driven approaches. Acting as a trusted advisor, you will work in close partnership with senior stakeholders across Reed to build practical, proportionate solutions that enable confident and compliant business growth. Key Responsibilities • Develop and deliver a multi-year compliance transformation strategy focused on automation, efficiency and centralisation, • Lead a prioritised audit and compliance programme with clear scope, timelines and outcomes, • Partner with senior stakeholders to embed compliance into business operations, • Deliver end-to-end audit and compliance projects across processes, systems and controls, • Use data and insight to identify risks and drive targeted, evidence-based decisions, • Lead, coach and deploy a high-performing audit and compliance team, • Act as a trusted advisor, providing pragmatic solutions to compliance risks, • Plan and oversee all external audits (ISO, FWA, GLA, NHS Frameworks, HMRC, etc.), • Maintain compliance with UK and international regulatory requirements, • Oversee complex cases including safeguarding, investigations and complaints, • Report key risks and incidents to senior governance forums (ARC, ORG), • Build strong internal and external relationships, including regulators and partners, • Track regulatory changes and translate them into actionable business improvements, • Drive continuous improvement of compliance processes, tools and systems, • Ensure the function operates efficiently and remains cost effective Required Skills & Qualifications: We are looking for a commercially aware and influential leader with a strong track record in compliance transformation and audit delivery. • Proven experience delivering large-scale transformation projects to scope, time, and quality, • Strong senior stakeholder management and influencing skills, • Experience leading audit and compliance functions within a complex organisation, • Demonstrated ability to drive continuous improvement in controls, compliance capability, and assurance outcomes, • Excellent leadership skills with a focus on team development and performance, • Strong analytical mindset with the ability to use data to inform decision-making What you can expect: • Competitive salary with bonus and access to extensive rewards & benefits, • Access to industry-leading training and career development opportunities., • Personal development funding and discount with Reed Courses., • Access to Reed Reward Hub with access to wellbeing resources, gym discounts, savings with online shopping and cashback., • Health cash plan giving you cashback on everyday healthcare expenses plus much more! Simply submit an application to express your interest! If successful, Talent Acquisition will get in contact to arrange a telephone interview. Following this we will either arrange a video interview or register your interest for a face to face interview. To read about Reed's privacy policy please visit our website. Feel what it’s like to truly belong… All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.

Contracts Manager – Fire Safety & Decarbonisation £95,000 + £7k-£10k Car Allowance + Package | London/South East | Hybrid About the Company Our client is a well-established specialist main contractor delivering critical building safety and decarbonisation programmes across the social housing sector. With long-term frameworks secured with housing associations, local authorities, and private landlords, they offer genuine stability and career progression in a sector that's never been more essential. Their portfolio includes high-value façade remediation, fire safety compliance works, and PAS 2035-compliant retrofit programmes operating on projects from £5M to £25M+ with a secured pipeline extending through 2029 and beyond. This is a business built on technical excellence, client relationships, and delivering complex refurbishment projects on occupied residential stock. The Role We're recruiting an experienced Contracts Manager to take ownership of a mixed portfolio of fire safety and decarbonisation projects across London and the South East. This is a hands-on leadership role, you'll manage projects directly while overseeing a small team of Project Managers and Site Managers, ensuring delivery to programme, budget, and the highest quality standards. You'll be the main client interface on your contracts, responsible for commercial performance, risk management, resident satisfaction, and ensuring full compliance with Building Safety Act requirements, PAS 2035 standards, and CDM 2015 Regulations. This role requires someone who can balance direct project delivery with strategic oversight rolling your sleeves up when needed while developing the team around you. Key Responsibilities Project & Contract Delivery: • Manage a portfolio of projects valued between £5M - £15M (typically 2-4 live schemes concurrently), • Deliver fire safety remediation works including ACM/HPL cladding replacement, compartmentation upgrades, fire door installations, and balcony replacements, • Oversee decarbonisation/retrofit programmes including external wall insulation (EWI), ASHP installations, solar PV, ventilation upgrades, and fabric-first measures under PAS 2035, • Ensure all works are delivered on time, within budget, and to specification on live, occupied residential buildings, • Manage project handovers, O&M manuals, Building Safety Act compliance documentation (Golden Thread), and defects liability periods Commercial & Financial Management: • Full P&L responsibility for contracts – monitor costs, cash flow, and commercial performance, • Manage monthly valuations, applications for payment, and final accounts with clients, • Assess and price variations, compensation events, and change orders (NEC3/4 and JCT contract experience), • Implement Early Warning procedures and manage risk/opportunity registers, • Work closely with Commercial/QS teams to protect margin and maximise profitability, • Procure and manage subcontractor packages, ensuring value for money and quality delivery Team Leadership & Development: • Line manage Project Managers, Site Managers, and Assistant Site Managers, • Conduct performance reviews, set KPIs, and support professional development, • Mentor team members towards chartership (MCIOB, MRICS, etc.), • Foster a collaborative, high-performance culture focused on quality and client satisfaction Client & Stakeholder Management: • Act as senior client-facing contact – attend monthly progress meetings, steering groups, and board presentations, • Build strong relationships with housing association directors, local authority officers, and asset management teams, • Manage complex stakeholder environments including leaseholders, freeholders, RMCs, and residents, • Coordinate with Resident Liaison Officers (RLOs) to minimise disruption, manage decants, and maintain resident satisfaction scores, • Handle complaints, concerns, and escalations professionally and promptly Essential Requirements • Proven Contracts Manager experience in refurbishment, retrofit, or building safety works (minimum 5+ years at this level), • Strong background in social housing, local authority, or housing association projects – understanding of tenant liaison, decants, and occupied schemes, • Experience managing fire safety/cladding remediation OR decarbonisation/retrofit projects, • Knowledge of PAS 2035, Building Safety Act 2022, EWS1, Building Regulations Part L & Part B, • Solid commercial acumen – experience managing P&L, valuations, variations, and final accounts, • Competent with NEC3/4 and JCT contracts (D&B, Intermediate, Minor Works), • Team leadership experience – managing Project Managers and site-based staff, • Degree qualified (Construction Management, Civil Engineering, Building Surveying, or similar) or HNC/HND with significant experience, • CSCS Black Card – SMSTS, First Aid at Work desirable, • Full UK driving licence What's On Offer • Salary: £95,000 per annum, • Car Allowance, • Performance Bonus, • Pension, • Private Medical Insurance (including family cover after probation), • Life Assurance, • 25 days holiday + bank holidays (rising to 28 days with service), • Professional development: Chartership support, CPD allowance, industry training, and conference attendance, • Progression: Clear pathway to Senior Contracts Manager, Operations Manager, or Divisional Director roles

Role: Duty Manager Start date: Sept 2026 Hours: 40 hrs per week - full time - Weekend working required Contract Type: Permanent Salary: £37000 Location: Wake The Tiger, London Reporting to: Operations Manager Vision & Values INSPIRE - We inspire positive change through awe and amazement. DISRUPT - We disrupt by taking risks and challenging convention. BELIEVE - We believe action today can change the world tomorrow. Who We Are Wake The Tiger is a radical creative company born in the South West and the visionary force behind the world’s first Amazement Park®. We fuse immersive art, storytelling, and purpose to create unforgettable experiences that disrupt the norm and ignite transformation. Following the success of our Bristol site, we’re expanding to London in 2026 with an all-new immersive world designed to spark imagination and challenge perception on a whole new scale. Our mission is simple: We create immersive experiences for everyone, where art, storytelling and purpose collide - to inspire change today that transforms the world tomorrow. Our vision is to: INSPIRE. DISRUPT. BELIEVE. For a better world. The Role We are looking for an enthusiastic Duty Manager to join our Operations team on a full-time basis. The Duty Manager focus is two-fold; primarily running the day-to-day operations of the park and in answering general customer service and ticketing queries. There may be an opportunity to pick up additional shifts covering events and holiday cover for the Duty Manager team. You will line manage and support a team of Front of House and Box Office staff under the direction of the Operations Manager. The park is open up to 7 days a week and has a wide range of opening hours. Weekend work, some evening work and work during school and bank holidays are expected as part of this role. We are looking for someone who is enthusiastic, well-organised and committed to providing amazing customer service to our visitors. If you have an eye for detail and are passionate about maintaining high standards in a busy and varied visitor attraction setting, this might be the role for you! You Will be Responsible For • Overseeing day-to-day operations of Absurd city on a rotational basis each week, • Ensuring the park is safe and operational at all times, • Late shifts include cashing up the tills and securing the site at the end of the day, • Early shifts include carrying out pre-opening checks and getting the staff and building open on time for our visitors, • Troubleshooting and resolving issues as they arise, reporting outcomes to your line manager and wider teams as necessary, • Maintain a positive presence and good working environment for our Front of House team, • Manage and support the FOH team throughout their shifts, • Assist in recruitment and training of new staff, • Uphold and enforce company policies & procedures, • Treating employee complaints or performance issues confidentially and reporting to the Operations Manager as necessary, • Reporting of all incidents and accidents appropriately, • Responding to incidents and emergencies in line with company procedures, • Maintaining and delivering excellent customer service, always, • Ensure the tone of voice used in all communications is aligned to Wake The Tiger’s vision and ethos, • Handling complaints in a professional manner and liaising with HR & the Operations Manager to come up with positive solutions for visitor concerns, • Use our ticketing system, Weez to make ticket amends, manage refunds, make group bookings (other tasks will apply with additional training) and sell tickets in person, • Creating and invoicing large school and group bookings, • Feed ideas, feedback and improvements to the relevant departments (Operations, Marketing etc). Please note this list is not exhaustive of responsibilities and you may be asked to carry out other activities in line with the needs of the business. You’ll Bring the Following to Our Team • Previous experience leading or supporting teams, including performance management responsibilities, • Proficient in Microsoft Office, Google Workspace, and spreadsheets, with the ability to learn new systems quickly, • Strong organisational, communication, multitasking, and problem-solving skills, with the ability to work independently and perform effectively in fast-paced environments, • Passionate about delivering exceptional customer service and creating positive guest experiences, • High attention to detail with a proactive and positive approach to work, • Energetic, collaborative, and aligned with our vision and culture, • Flexible availability, including evenings, weekends, Bank Holidays, and regular weekend shifts, • Experience handling cash and processing transactions accurately Diversity & Inclusion At Wake the Tiger, we prioritise inclusive and fair recruitment practices. We value diversity in all its forms and welcome candidates regardless of gender, race, ethnicity, sexual orientation, disability status, age, or religion. We are committed to creating an inclusive workplace where everyone feels valued and respected, so please let us know if you require any reasonable adjustments during the recruitment process. GDPR Please read our Privacy Notice describing how we may process, disclose and store your personal data if you apply for a role.

Customer Solutions Manager Kingston upon Thames £50,000 + Package Social Housing Maintenance Contractor Outline of Role: We are currently recruiting for an experienced Customer Solutions Manager to join a growing property services operation based in Kingston upon Thames. This is an excellent opportunity for a customer-focused and operationally driven professional to lead a busy call centre function while playing a key role in the coordination and planning of customer service delivery. The successful candidate will be responsible for ensuring a high-performing customer contact environment, driving service standards, and improving the overall customer experience. The role requires a proactive manager who can balance operational oversight with strong people leadership and customer-focused decision-making. Key Responsibilities: • Manage the day-to-day operations of the customer service call centre., • Lead, motivate, and develop a team of 5 call centre/customer service staff., • Monitor performance levels, KPIs, call handling standards, and customer satisfaction metrics., • Support the coordination and overall planning of customer service activities and workflows., • Work closely with operational and planning teams to ensure smooth service delivery and effective communication with residents/customers., • Handle escalated customer queries and complaints, ensuring issues are resolved efficiently and professionally., • Identify process improvement opportunities to enhance service efficiency and customer outcomes., • Ensure all customer interactions are handled in line with company standards and service expectations., • Produce reports and operational updates for senior management. About You: • Previous experience managing a customer service or call centre environment., • Strong leadership skills with experience managing and developing teams., • Excellent communication and organisational abilities., • Ability to work effectively within fast-paced property services, housing, repairs, or maintenance environments., • Strong understanding of customer service delivery and performance management., • Experience dealing with escalated complaints and complex customer situations., • Comfortable working collaboratively across multiple departments and operational teams. What’s on Offer: • £50,000 basic salary, • Attractive benefits package, • Opportunity to join a growing and supportive business, • Long-term career progression opportunities, • Dynamic and collaborative working environment Customer Solutions Manager Kingston upon Thames £50,000 + Package Social Housing Maintenance Contractor

My client is seeking a recent graduate to join their organisation on a 1 year contract. This is a fantastic opportunity to join a global organisation and gain commercial experience. The main scope of the role is to establish and maintain a high quality Medical Information service to ensure all medical inquiries received by the company are handled according to the global standard and provide medical expert advice to ensure accuracy of data to support existing or new product promotion. Role • Manage, create and review all Standard Responses that meet the pre-defined quality threshold within the defined time-lines, ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs, • Ensure consistent use of the Medical Information database with high quality documentation of inquiries, responses, approval processes, and by appropriately managing all documents; provide training to all local users, • Ensure reconciliation between Adverse Event reports and Product Complaints with local Patient Safety and Quality colleagues, according to the established processes, • Ensure compliance with all relevant internal and external regulations, with a clear sense of how to protect company reputation and prevent allegations, • Support Medical Information activities at key strategic congresses; coach and collaborate with local colleagues, • Monitors, analyses and delivers medical information to stakeholders and contributes to medical strategy in brand / launch strategy, • Optimize inquiry-receiving channels to increase inquiry handling efficiency and HCP accessibility for unsolicited inquiry submission, • Provide the company with up-to-date scientific information, in response to internal requests, • Drive awareness of Medical Information, both to internal stakeholders and external customers, • Analyse Medical Information inquiries and prepare regular insight reports for internal stakeholders, • Drive forward the delivery of all Standard Responses that meet the pre-defined quality threshold within the defined time-lines, ensuring that responses are medically and scientifically accurate, timely, balanced, and meet customers’ needs Skills • Graduate preferably in Science or allied branches, • Good communication, • Computer literacy, • Good coordination skills, • Fluent in spoken English and fully proficient in written English, • Team player with reflected can-do attitude, • Self-motivated, self-confident

Technical & Quality Manager 🚀 FMCG Challenger 🚀 💸 £65,000 - £75,000 + EMI shares 📍 Onsite - London Ignite is delighted to be partnering with a high-growth FMCG brand in the search for a Senior Quality & Technical Manager. This is a pivotal role within a fast-scaling, entrepreneurial business as it continues to expand its footprint across the UK and internationally. They are looking for a calm, detail-driven technical leader to take full ownership of quality, safety, and compliance across a diverse product portfolio. You will act as the guardian of product integrity, ensuring that every product meets the highest standards and regulatory requirements as the business scales. Sitting at the heart of the organisation, you will work closely with NPD, Operations, Supply Chain, Manufacturing, and Commercial teams, as well as external suppliers and partners. You will play a key role in driving best-in-class technical standards, resolving issues, and implementing robust systems that support sustainable growth. You will lead all aspects of quality and compliance, including BRCGS Food Safety, HACCP, and UK/EU regulations, while overseeing supplier relationships and manufacturing standards. You will also take ownership of risk management, leading investigations into non-conformance and customer complaints, and driving continuous improvement initiatives across the business. Alongside this, you will manage and develop a direct report, helping to build a high-performing technical function. You will also play a key role in NPD, providing technical input to ensure quality, safety, and scalability are embedded from the outset. If you thrive in fast-paced environments, are passionate about quality and continuous improvement, and enjoy building scalable systems within a growing business, this is an exciting opportunity to make a real impact. What skills do you need? ⭐️ 5+ years’ experience in a food manufacturing or FMCG technical environment ⭐️ Strong knowledge of BRCGS Food Safety, HACCP, and UK/EU food legislation ⭐️ Previous line management experience ⭐️ Proven experience working with suppliers and manufacturers ⭐️ Strong problem-solving and risk management capability ⭐️ Excellent stakeholder engagement and communication skills ⭐️ Degree in Food Science, Food Technology, or a related field 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

Position: Night Manager Reports to: Front Office Manager and Assistant Front Office Manager What will I get? • A competitive gross annual salary of £41,000–£42,000 (inclusive of service charge), based on a 40-hour working week and dependent on experience. The role follows a shift pattern of four consecutive 12-hour shifts, followed by four days off., • Enhanced annual leave, increasing with length of service, • Complimentary meals whilst on duty, • Employer pension contribution (3%), • Complimentary dry cleaning, • Enhanced maternity and paternity pay, • Ongoing learning and professional development opportunities, • Employee recognition programmes, including long service awards and appreciation initiatives, • A vibrant social calendar with team events, seasonal celebrations and company updates, • Access to the CODE App, offering exclusive discounts across restaurants, hotels, and experiences in the UK, • Access to the HSF Health Plan*, including:, • Dental reimbursement, • 24/7 GP advice line and confidential counselling support, including assistance for dependents, • Optical reimbursement, • Complimentary cover for your partner and children, • High street and grocery discounts, discounted cinema tickets, and a wide range of retail offers, • Discounted gym memberships What will I be doing as Night Manager? As the Night Manager, your primary responsibility is to lead and inspire the night team, fostering a highly motivated and successful group. Your role involves maintaining night security and ensuring guest safety throughout the night operation. Excellent communication skills are crucial, and you should focus on building positive and supportive relationships with your colleagues. Given your guest-facing position, impeccable presentation is essential, and your willingness to engage with guests to ensure their satisfaction is a key aspect of the role Managing Hotel Operations: • Conduct thorough handovers from previous shifts, recording and addressing necessary follow-up tasks., • Perform night accounting and reception duties with utmost professionalism and adherence to hotel standards., • Complete the End of Day procedure on Guestline software accurately., • Prepare night audit reports, reception handover reports, and management reports., • Address guest complaints promptly and effectively, taking necessary remedial actions., • Ensure timely communication of guest feedback and complaints through the use of the Omni system and House Managers, ensuring appropriate follow-up actions., • Conduct daily briefings for each shift to stay aligned with team objectives., • Support the rate strategy, maximise sales and revenue, encourage upselling, and promote F&B outlets and other services., • Stay informed about daily hotel results, events, VIPs, media, and influencers., • Act as a hotel ambassador, ensuring guests respect the neighborhood policies. Managing Team Operations: • Participate in training day and night team members., • Manage night staffing levels according to hotel demands and coordinate team schedules and vacations with the Front Office & Assistant Front Office Manager, • Oversee night staff and ensure efficient task completion, including the Night Chef., • Implement and update departmental policies and procedures, ensuring understanding among team members., • Assist with Night Room Service requests from in house guests. Enhancing Guest Experience and Services: • Monitor and supervise the level of guest service across departments, correcting any lapses immediately., • Contribute to building a detailed guest database in Guestline, noting preferences and special requests., • Provide courteous and friendly assistance to all guests, employees, and visitors., • Resolve guest satisfaction complaints during the night shift., • Conduct regular security walks of the hotel to connect with guests and ensure property safety. Managing Financial Performance: • Evaluate departmental performance using key metrics and financial targets to inform future plans., • Enforce hotel credit procedures and maintain accurate records., • Ensure compliance with hotel accounting procedures and GDPR regulations regarding personal data handling., • Perform miscellaneous accounting procedures as required. Ensuring Health and Safety: • Understand and comply with relevant health and safety legislation., • Ensure team members are aware of and adhere to security, health, and safety regulations., • Act in accordance with fire instructions and ensure team members are trained accordingly., • Take overall responsibility for health and safety within assigned departments., • Promote a safe working environment on a daily basis., • Attend statutory training and ensure compliance with legislative change Who are we? We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences. Within one of London’s most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting. Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality. *Upon successful completion of the probation period *The service charge range fluctuates based on our forecasted business levels and may vary from month to month.

Intelligently Moving Your World XPENG is a leading technology company focused on designing, developing, manufacturing, and marketing intelligent mobility solutions, including electric vehicles (EVs), electric vertical take-off and landing (eVTOL) aircraft, and robotics. We aim to create a thoughtful and empathetic future for mobility that enhances driving experience. Headquartered in Guangzhou, China, XPENG has regional offices in Beijing, Shanghai, Shenzhen, Silicon Valley, and San Diego, and in 2021, we established our European headquarters in Amsterdam, along with offices in Copenhagen, Munich, Oslo, and Stockholm. Our passionate and diverse team, with expertise in technology, finance, and the automotive industry, spans hubs in China, the US, and Europe. Together, we are forging our international presence as pioneers in the future of mobility. Why should you be part of our success story? XPENG Inc.'s American Depositary Shares (ADSs) have been listed on the New York Stock Exchange (NYSE) under the symbol 'XPEV' since August 27, 2020, and on the Stock Exchange of Hong Kong Limited (SEHK) under the symbol '9868.HK' since July 7, 2021. In 2023, XPENG further strengthened its growth trajectory with a $724 million strategic investment from Volkswagen, solidifying its position in the global market. There has never been a more exciting time to join XPENG — a leader in smart electric vehicles and sustainable mobility solutions. Position: Customer Experience Manager - UK Key Responsibilities Customer Voice & Problem Resolution • Mandate to lead the full Voice of the Customer (VOC) program, aggregating and analyzing customer insights across multiple channels (call centers, social media, surveys, retail, partners, and direct feedback)., • Proactively identify pain points and trends, prioritizing high-impact issues that require escalation and resolution., • Ensure closed-loop resolution by coordinating cross-functional actions with HQ, regional teams, and key business lines (Sales, After-Sales, Product, Digital, PR, and Technical)., • Drive improvements in issue response time and accountability across departments., • Ticket system monitor the local ticket system to collect, track, and manage customer feedback and complaints. Categorize tickets into key areas:, • Product Quality, • Service & After-Sales, • Delivery & Logistics, • Technical Support, • General Customer Experience, • Assign priorities based on urgency and impact., • Enable cross-team collaboration with clear ownership. Cross-Functional Leadership & 360° Approach • Act as the internal project manager, securing cross-functional collaboration by ensuring all departments contribute to a seamless customer journey., • Work closely with Sales, After-Sales, Product, Retail, Technical, PR, and Digital teams to eliminate process silos and optimize customer interactions across touchpoints., • Connect the dots between different customer-facing and backend teams to enhance the end-to-end customer experience., • Prioritize and drive key customer initiatives, ensuring that improvements are implemented across all areas. Retail Network Development & Hiring Standards (optional) • Lead the development and implementation of a customer-focused retail strategy, ensuring partners, dealers, and agents align with the brand’s customer experience standards., • Oversee Assessment Centers for hiring, defining best practices for onboarding new customer-facing employees across retail and call centers., • Work with HR and Training teams to define key CX competencies for hiring and performance management. Experience Measurement & Reporting • Own customer experience KPIs (e.g., NPS, CSI, customer retention), providing data-driven insights to national and global leadership., • Establish clear reporting mechanisms to track progress, identify challenges, and recommend strategic actions, • Develop and maintain dashboards that provide real-time visibility into customer satisfaction and pain points. Continuous Improvement & CX Innovation • Drive process optimizations, system enhancements, and new initiatives to improve customer experience efficiency., • Explore innovative tools/digital solutions to enhance engagement and satisfaction., • Foster a culture of continuous improvement, ensuring CX remains a top priority. Requirements and skills • Experience:, • Experience in VOC management, or cross-functional coordination roles., • Proven ability to collaborate with technical, operational, and business teams., • Experience in automotive, tech, or consumer-facing industries is a plus., • Skills:, • Proficiency in AI-driven tools., • Strong analytical skills to interpret VOC data and prioritize actions., • Excellent communication and stakeholder management skills., • Fluency in English and Danish., • Mindset: Proactive and passionate about customer-centric innovation. Next steps: To comply with GDPR, we can’t process your personal data without your given consent. Therefore, please apply directly via LinkedIn portal so that our team can proceed further. As part of our application process, certain positions at our company require a pre-employment screening to ensure the reliability and integrity of our employees. This screening is a standard procedure and may include components such as a Criminal Background Check from your current or previous country of residence over the past five years. Additionally, the process may involve an integrity questionnaire, verification of identification, diplomas, work experience, and consultation of the central insolvency register. We appreciate your understanding and cooperation in this important matter, as it helps us maintain the high standards expected by our team. Our Commitment to Diversity and Inclusion: At XPENG, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, disability status or other applicable legally protected characteristics.

Technical Manager 💥 FMCG Food & Beverage Challenger 💸 £55,000 – £60,000 + Bonus 📌 Hybrid (3 days onsite in London, 2 days remote) Ignite is delighted to be partnering with a high-growth FMCG brand in the search for a Technical Manager. This is a pivotal role within a dynamic and fast-scaling business as it continues to expand its UK and internationally. They are looking for an experienced and detail-driven technical professional to take ownership of product quality, safety, legality and supplier performance across a diverse and fast-growing portfolio. You’ll play a key role in maintaining and evolving the food safety and quality management systems, ensuring best-in-class standards are upheld. Sitting at the heart of the organisation, you will collaborate with suppliers, NPD, and internal stakeholders to drive continuous improvement across the supply base. You’ll lead supplier approvals and audits, manage performance through KPIs and strategic plans, and ensure risks are proactively identified and mitigated. You will also oversee investigations into product quality and customer complaints, conducting root cause analysis and implementing corrective actions. Alongside this, you’ll take ownership of the technical delivery of NPD and EPD projects, ensuring all products meet regulatory, safety and brand standards before launch. With line management responsibility, you’ll support and develop junior technical team members, fostering a strong food safety culture and ensuring high performance across the team. If you thrive in fast-paced environments, are passionate about food quality and safety, and enjoy working closely with suppliers to drive standards and innovation, this role offers the opportunity to make a real impact in a growing and ambitious brand. What skills do you need? ⭐️ 6+ years’ experience in a food safety/technical role within FMCG ⭐️ Strong knowledge of food safety, microbiology and regulations ⭐️ Experience managing suppliers and conducting audits ⭐️ Proven ability to drive improvements in quality and performance ⭐️ Experience working on NPD/EPD projects ⭐️ Strong stakeholder management and communication skills ⭐️ Line management experience (or ready to step into it) ⭐️ Degree in Food Science or related field 🤝 People are at the heart of everything we do. We embrace diversity and are committed to creating an inclusive recruitment process that means people can be their best authentic self. ❤️ We would love to reply to all applications, regrettably we are unable to do so due to the high volumes we receive, so if you do not hear back within 14 days unfortunately on this role it won’t be progressing. It is possible that the position could be in the process of closing, so chalk it up to bad timing. But, have no fear! There will be more opportunities. Follow us so you don’t miss them. 👀

About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. About Jumeirah Carlton Tower Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool. About The Job An opportunity has arisen for a Senior Therapist at The Peak to join us at Jumeirah Carlton Tower. • Perform spa treatments to the highest standards, ensuring adherence to protocols and providing professional service., • Ensure therapists are prepared for guests, conduct consultation questionnaires, and handle complaints or queries effectively and professionally., • Maintain a clean and safe spa environment in line with regulations, ensuring adherence to SOPs and UAE regulations., • Oversee therapist training paths, maintain treatment room standards, and participate in continual training with product houses., • Keep treatment costing and inventory par stock updated, minimize waste, and ensure the "Cost of sales" aligns with budget., • Achieve retail sales targets through personal prescriptions, provide beauty demonstrations, and maintain product knowledge. About you The ideal candidate for this position will have the following experience and qualifications: • High School Diploma., • Qualified to NVQ level 3 or equivalent BTEC, BABTEC, CIDESCO or body therapy NVQ Level IV., • 2 - 4 years of experience as a Spa Therapist within luxury hospitality or luxury customer service. About the Benefits At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include: • Supportive and inclusive work environment, • Access to Learning & Development programmes and clear career pathways, • Opportunities for internal mobility within our global network, • Colleague discounts on food, beverage, and hotel stays worldwide, • Health care and insurance benefits, • Competitive salary + excellent service charge, • Extra holiday for significant Birthdays (21.30.40. etc.), • Jumeirah perks website access – discount, • Dry cleaning of uniform or Business attire, • Meals on duty!

We are looking for a dedicated and patient-centered Clinic Manager who wants to be part of the journey to redefine healthcare services of the future. We are not currently in a position to offer visa sponsorship to candidates for this role. Job Role: Clinic Manager Location: Primarily Fulham-based, with cross-site responsibilities extending to our Marylebone clinic and UK-wide digital services. Some remote flexibility may be available depending on operational needs. Salary: £45,000 - £50,000 per year (depending on experience) Employment Type: Full-time Directly reporting to: Dr James Denny About Dr Dropin & skindoc. Dr.Dropin was founded in Norway in 2017 by Dr Daniel Sorli, with a simple but ambitious idea: that accessing a doctor shouldn't mean weeks of waiting or navigating a system that wasn't built around the patient. That idea grew quickly. Dr.Dropin is now Norway's leading independent healthcare provider, operating across more than 34 clinics in Norway and Sweden, and recognised as one of Scandinavia's fastest-growing health start-ups. Seeing the same access challenges playing out in the UK with NHS waiting times continuing to rise Dr.Dropin made the move to London, opening its first UK clinic in Fulham before expanding to Marylebone. Since launching in the UK, the team has treated over 10,000 patients and built a reputation for high-quality, affordable, same-day care, reflected in a 4.9/5 rating across more than 300 Google reviews. skindoc was launched in 2021 by two London-based Consultant Dermatologists who shared a frustration with how difficult it had become for patients to access specialist dermatology care. Starting as a digital-first service, skindoc quickly became one of the select few CQC-approved online dermatology providers in the UK. In 2022, skindoc joined forces with Dr.Dropin - a natural partnership that brought together skindoc's clinical dermatology expertise with Dr.Dropin's infrastructure, ambition, and international track record. Together, they opened a face-to-face dermatology clinic in Fulham, alongside Dr.Dropin's existing GP and psychology services. Although two independent businesses, Dr.Dropin and skindoc operate as one collaborative team, pioneering a digi-physical model of care that seamlessly combines online and in-person services across dermatology, general practice and psychology. The goal is straightforward: to build the leading independent healthcare provider in the UK, and to make genuinely good healthcare accessible to everyone who needs it. If you're passionate about healthcare, want to be part of something that's genuinely changing how people access care, and are ready to make a real impact then we'd love to hear from you. If you are passionate about healthcare, eager to be part of a forward-thinking team redefining what private care looks like in the UK, and ready to take real operational ownership, we invite you to apply. Our Values Those who succeed here strongly align with our values: 1. Care for the patient The healthcare services of the future need to focus on highly available quality care. That requires empathy, respect and passion for the patient and healthcare as a profession. 1. Shoulder to shoulder We create magic and results through collaboration and initiative. We look after each other, cultivate talent and combine expertise. 1. Integrity as identity Professional quality and ethical considerations come first. We stand tall and face difficult decisions together. 1. Two steps ahead Better solutions require innovative thinking, trust, and implementation power. We know that everything is possible and have the courage to deliver first. About the Role • We are looking for a highly organised, proactive and operationally capable Clinic Manager to oversee the day-to-day running of our growing multidisciplinary healthcare services across both Dr.Dropin and skindoc., • This is a varied and hands-on operational leadership role spanning private healthcare operations, digi-physical healthcare delivery, telemedicine, governance, compliance, team leadership and service improvement., • The successful candidate will primarily be based at our Fulham clinic while also supporting operational oversight of our Marylebone location and digital clinical pathways., • You will work across two closely integrated healthcare businesses operating as one collaborative team, supporting services spanning dermatology, GP and psychology care., • This role would suit someone who enjoys ownership, structure, problem-solving and operational leadership within a fast-moving healthcare environment., • Please note: clinics operate during evenings and weekends, and occasional on-call operational support may be required. Candidates must be available for this flexibility. Key Responsibilities • Oversee day-to-day clinic operations across Fulham, Marylebone and digital services., • Line manage reception, administration, HCA/nursing and virtual support staff., • Support recruitment, onboarding, probation reviews and disciplinary processes., • Manage rota coordination, staffing coverage and sickness monitoring., • Coordinate incident management, complaints handling and governance follow-up., • Support CQC readiness and maintenance of governance standards., • Maintain governance trackers and mandatory training compliance., • Support safeguarding, infection control, GDPR and risk assessment processes., • Coordinate operational audits and support clinical audit cycles., • Support digi-physical and teledermatology service delivery., • Monitor operational KPIs, including commercial performance metrics, patient conversion rates, customer support metrics, revenue targets and support service improvement initiatives, • Help improve systems, workflows and operational efficiency across services., • The role may be expected to support the CQC Registered Manager function as nominated individual, and, in time, hold the post as Registered Manager. Applicants with existing Registered Manager experience or CQC inspection readiness skills are particularly welcomed. Person Specification Essential • Previous experience within healthcare operations or clinic management., • Experience managing teams within healthcare or clinical environments., • Excellent organisational, communication and leadership skills., • Strong operational problem-solving ability and attention to detail., • Calm, professional and capable under pressure., • Digitally confident and comfortable using modern healthcare systems., • Understanding of HR, governance, confidentiality and compliance standards., • Commercial awareness within a private and self-pay healthcare environment, including understanding of revenue drivers, patient journey optimization and P&L accountability. Desirable • Experience within private healthcare or NHS practice management., • Experience working within multidisciplinary healthcare environments., • Familiarity with telemedicine or digital healthcare services., • Experience with Semble, Microsoft 365, G Suite or digital patient systems., • Experience supporting operational scaling or service development., • CQC Registered Manager status, or experience supporting a CQC Registered Manager through inspections and ongoing compliance. What We Offer • Competitive salary and pension contributions., • 25 days annual leave, your birthday off, plus bank holidays., • Complimentary dermatology care., • Regular sponsored team social events., • A collaborative multidisciplinary environment., • Opportunities for growth, leadership and professional development., • A role with real operational responsibility and impact. Key Points • The role is full-time (37.5 hours per week)., • The position is primarily site-based in Fulham with cross-site responsibilities., • Some remote flexibility may be available depending on operational needs., • Clinics operate during evenings and weekends, therefore occasional operational availability or on-call support may occasionally be required., • Six-month probation period.

An exciting opportunity has arisen for a Risk Lawyer to join the London office of a leading law firm in a newly created permanent role. Working within a highly regarded Risk & Compliance function, this position offers exposure to complex and high-profile claims, complaints and regulatory matters within a collaborative and people-focused environment. Why Apply? • Join a highly regarded London law firm with an exceptional reputation and high-quality client base, • Newly created role offering genuine long-term development and progression opportunities, • Hybrid working culture with a strong focus on collaboration, wellbeing and professional growth This role will play a key part in supporting the firm’s wider risk and regulatory framework, managing claims and complaints matters while working alongside senior Risk & Compliance leaders, fee earners, insurers and external advisers. The successful candidate will gain broad exposure across professional indemnity, complaints handling, regulatory liaison and wider risk management initiatives within a sophisticated legal environment. Key Responsibilities • Reviewing and managing potential claims, complaints and risk-related matters, • Liaising with internal stakeholders, insurers, external legal advisers and recovery partners, • Drafting summaries, correspondence and responses relating to claims and complaints issues, • Maintaining accurate records and monitoring live matters to ensure regulatory deadlines are met, • Assisting with responses involving the Legal Ombudsman, SRA and other regulatory bodies, • Supporting management reporting, training initiatives and ongoing risk projects, • Assisting with professional indemnity insurance renewals and exposure reporting, • Supporting DSAR-related matters where required This opportunity would suit an organised and proactive individual with previous experience gained within a legal risk, compliance, complaints or professional indemnity environment. The firm is seeking someone with strong communication and stakeholder management skills, excellent attention to detail and the ability to manage competing priorities in a fast-paced professional setting. Candidates should be confident working collaboratively across all levels of a business and possess a calm, solutions-focused approach under pressure. This is an excellent opportunity for a motivated Risk & Compliance professional looking to broaden their exposure within a highly respected law firm environment while working on varied and meaningful matters as part of a supportive and forward-thinking team.

Product Governance & Compliance Business Partner Our client is a global commercial and specialty insurer operating across 40 countries, looking to grow their compliance team. The Role Working directly with underwriting teams, this role provides expert guidance to ensure that new products, product changes, and distribution strategies meet regulatory requirements from design through to launch. Acting as a trusted compliance adviser and business partner, the role specialises in product development compliance within a UK FCA/PRA regulated environment. Responsible for embedding regulatory requirements into product development processes and ensuring all business activities across the UK & Ireland are conducted in accordance with relevant regulations and required standards of legal compliance. Key Accountabilities Product Development Compliance • Serve as the primary compliance contact for underwriting teams (initially Accident & Health and Delegated Authority) on all product development and product change initiatives, • Review new products, product changes, and distribution strategies from a compliance perspective, ensuring regulatory expectations are met from design through to launch, • Assist underwriting teams in completing New Product Risk Assessments and applying relevant internal guidelines impacting product development, • Embed FCA/PRA regulatory requirements, Consumer Duty obligations, and conduct risk expectations into day-to-day product development processes, • Advise on the interpretation and practical application of regulatory rules within real-world product development scenarios, • Maintain accurate and complete documentation of compliance processes, controls, and decision-making within the product development space, • Escalate material regulatory risks and issues arising from product development appropriately Broader Compliance Support • Provide general advice on FCA regulation, Consumer Duty, and conduct risk as required, • Support the broader business in understanding and applying regulatory requirements to customer journey activities including design, pricing, distribution, claims, and complaints, • Deliver compliance training and promote a strong compliance culture across the business, • Act as a trusted adviser and role model for first-line accountability, promoting good conduct across the business Skills & Experience Experience: • Significant experience within product governance and conduct risk, • Experience within general insurance, preferably specialty lines Competencies: Problem Solving: Uncovers information to identify causal links. Uses a variety of tools and techniques to break down complex issues and spots trends, patterns, and interdependencies. Assesses risks and identifies solutions. Delivery & Accountability: Accountable for own delivery to support overall business priorities and objectives. Identifies roadblocks that might impact delivery and remains accountable for performance. Communicating & Influencing: Positively impacts the actions and decisions of stakeholders, ensuring they are involved throughout. Negotiates confidently without damaging relationships whilst building support and buy-in for ideas. Adapts communication style depending on audience. Customer Focus: Develops a deep understanding of the true nature and complexities of the customer business and uses this to implement ideas and technical expertise. Ensures customer feedback is acted on so that customer service excellence is not affected. Builds sustainable long-term relationships and spots opportunities to develop business. We are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one.