Complaints jobs in United Kingdom

Assistant Maintenance Manager - London. Assist with complaints where possible and resolve them in conjunction with the Chief Engineer or General Manager.

Regional Nurse Manager Central South Are you a natural people leader who would thrive directing and supporting a regional team of community-based Nurses delivering high quality care to patients? As a Regional Nurse Manager, you will support a commercially focused, efficient and safe nursing service delivering on operational accountabilities. Support and develop the strategic focus of the national Nursing Service and the local Directorate. You will manage and direct a team of motivated and appropriately skilled field-based Nurse Advisors to meet expected standards of compliance with all internal and external Regulatory bodies. This position is full-time Monday - Friday and is field based across London and surrounding areas. Fresenius Kabi is a global healthcare company that specializes in lifesaving medicines and technologies for infusion, transfusion and clinical nutrition. The company's products and services are used to help care for critically and chronically ill patients. Our product portfolio included a comprehensive range of IV generic drugs, infusion therapies and clinical nutrition products as well as the medical devices for administering these products. Responsibilities • Effectively manage a team of Clinical Nurse Advisors including ensuring compliance with mandatory training and clinical competence, supporting personal development and health and well-being, • Manage staffing levels in the directorate through monitoring of nurse efficiencies including management of recruitment, absence and attrition, • Deliver on regulatory requirements and clinical governance through audit and management of incidents and complaints, • Involvement in nurse capacity, skillset monitoring and contingency processes, • Deputise for the Clinical Business Manager as required and as part of management team support roles during periods of absence, • Participate in or lead national committees or projects in line with the nursing strategic goals Qualifications/experience • All candidates must hold a current NMC registration, • A full driving license is required, • A recognisable nurse training or mentorship qualification is desirable, • Line management or equivalent experience is desirable Benefits • Private healthcare, • Company car/allowance, • Contributory Pension Scheme (rises with service), • Role specific tailored training and development plan, • Life Insurance (4 x salary, death in service), • 25 days holiday (rises to 27 after 5 years service) and ability to buy/sell holidays, • Maternity, Paternity and Adoption Leave, • Professional fees paid, • Bike to work scheme, • Long Service Awards, • Employee Assistance Programme, • Free onsite parking and subsidised canteen, • Blue Light Card, • Company funded family days out We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Job summary We are currently seeking a dedicated and motivated Salaried General Practitioner (GP) to join the friendly and forward-thinking team at Exmoor Surgery, based in London, W10. This position is for 2 days per week, working Mondays and Tuesdays, with 2 clinical sessions per day (AM & PM), and includes a share of on-call duties. The role offers a competitive salary and the opportunity to work within a supportive, multidisciplinary team that includes nurse practitioners, clinical pharmacists, paramedics, and other allied health professionals. Exmoor Surgery is part of a wider federation of GP practices in North Kensington and is committed to delivering high-quality, patient-centred care. This is an excellent opportunity for a GP who values innovation, collaboration, and making a real difference within a practice focused on continuous improvement. Main duties of the job The Salaried GP will be responsible for delivering high-quality primary care services to patients, including conducting face-to-face and telephone consultations, managing long-term conditions, handling acute presentations, and carrying out clinical administration such as prescriptions, referrals, and test result reviews. The role also includes participation in on-call duties, supporting clinical audits, contributing to practice development, and collaborating with the wider multidisciplinary team to ensure seamless, patient-centred care. Home visits may be required on occasion, although these are typically supported by the practices paramedic team. About us Exmoor Surgery is a well-established NHS primary care practice located within the St Charles Centre for Health & Wellbeing in London (W10). The surgery provides a comprehensive range of primary healthcare services aimed at promoting patient health, preventing illness, and managing long-term conditions. The practice is supported by a multidisciplinary team including GPs, nurses, and allied health professionals. Exmoor Surgery is part of a larger federation of over 40 GP practices in North Keningston and belongs to the North Primary Care Network (PCN), which supports collaboration and resource sharing across local practices. The surgery places a strong emphasis on quality of care, patient confidentiality, and feedback, encouraging patients to share their experiences through compliments, suggestions, or complaints to continuously improve service delivery. Job description Job responsibilities Clinical Responsibilities: In accordance with the practice timetable, the GP will work autonomously, delivering care within their scope of practice to the patient population. Contributing towards clinical areas such as health promotion, chronic disease management, health prevention, well-women and well man clinics as well as supporting the management team in the reviewing of clinical policy and procedure. • Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients, • Implement and evaluate individual specialised treatment plans for chronic disease patients, • Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health, • Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF, • Provide wound care (ulcer /Doppler etc.) to patients, • Provide specialist clinics such as ear syringing, contraception etc., • Undertake the collection of pathological specimens, • Provide travel medicine services, • Request pathology services as necessary, • Process and interpret pathology and other test results as required, • Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary / specialist care as required, • Maintain accurate clinical records in conjunction with extant legislation, • Ensure read codes are used effectively, • Maintain chronic disease registers, • Prioritise health issues and intervene appropriately, • Support the team in dealing with clinical emergencies, • Recognise, assess and refer patients presenting with mental health needs, • Implement vaccination programmes for adults and children, • Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual), • Support the clinical team with all safeguarding matters, in accordance with local and national policies, • Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately, • Deliver opportunistic health promotion where appropriate, • Extended and supplementary prescriber, adhering to extant guidance, • Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required, • Contribute to practice targets (QOF etc.), complying with local and regional guidance, • Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.) Other responsibilities within the organisation: • Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety., • A commitment to life-long learning and audit to ensure evidence-based best practice., • Contributing to evaluation/audit and clinical standard setting within the organisation., • Participate in local initiatives to enhance service deliver and patient care., • Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)., • Drives the development of nursing services within the practice, liaising with external agencies and professional organisations are required, • Attending training and events organised by the practice or other agencies, where appropriate. Person Specification Qualifications Essential • Full registration with the General Medical Council (GMC) with a license to practise, • Inclusion on the NHS England Medical Performers List, • MRCGP qualification (or equivalent), • Right to work in the UK

Customer Service Team Leader | Online Healthcare Provider £35,000 p.a Croydon, London Full time Permanent Are you an experienced customer service professional with exposure to supervising teams? Do you have a track record of driving performance across a customer service function? Compass Associates are proud to be working with a highly reputable fast-growing online healthcare provider delivering safe, regulated healthcare solutions to patients across Europe and beyond. As they continue to scale into new markets, the customer service function is expanding to support increased demand and as a result, they are now looking for a Customer Service Team Leader to join the team. The successful applicant will help lead, coach and support the international customer service team whilst ensuring the business continue to meet the highest standards of healthcare regulation and patient care as they continue to grow and expand across the globe. Responsibilities: • Monitor daily agent productivity and performance against KPIs (calls, chats, emails, abandonment rates, response times), • Conduct quality assessments and ensure adherence to Care Quality Commission (CQC) and healthcare regulations, • Handle escalated and complex customer queries, including medication side effects, pharmacy stock issues, payment problems, and order rejections, • Support training, onboarding, coaching, and development of customer service agents, • Produce productivity and quality reports for senior stakeholders, • Manage complaints and identify trends to improve overall service delivery, • Act as a key link between frontline agents and senior leadership Requirements: • Customer service experience ideally within a healthcare or regulated environment, • Experience leading or supervising a customer service team (contact centre or office-based), • Confidence managing escalations and complex customer complaints, • Ability to thrive in a fast-paced, high-volume environment, • Experience managing remote or internationally distributed teams will be advantageous, • Exposure to NHS, private healthcare providers, or other regulated medical services is highly desirable If you would like to be considered for this exciting opportunity, please contact Simon Codling directly on 0161 241 7686. Alternatively email an updated CV to Recommendations: Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 worth of John Lewis Vouchers

Job Title: Registered Care Manager Location: Ilford, Redbridge Salary: £35000-£45000per annum (Based on experience) Job Type: Full-Time, Permanent About Us: Verity Healthcare Limited is a trusted provider of high-quality care services dedicated to enhancing the lives of individuals in our community. We provide domiciliary care services and are committed to delivering compassionate and personalized care that meets the unique needs of each of our clients. Our team of professionals is passionate about making a positive difference in the lives of those we serve. The Care Manager Role: We are seeking an experienced and compassionate Care Manager to join our team. In this role, you will be responsible for overseeing the delivery of care services, managing a team of care staff, and ensuring that our clients receive the highest standard of care. The ideal candidate will have a strong background in care management, excellent leadership skills, and a deep commitment to providing person-centered care. Care Manager Key Responsibilities: • Oversee the day-to-day operations of care services, ensuring that all clients receive high-quality, person-centered care., • Manage, support, and mentor a team of care staff, including scheduling, performance evaluations, and ongoing training., • Develop and implement individualized care plans in collaboration with clients, families, and healthcare professionals., • Conduct regular assessments and reviews of care plans to ensure they meet the changing needs of clients., • Ensure compliance with all relevant regulations, standards, and policies, including CQC requirements., • Handle client inquiries, concerns, and complaints, resolving issues in a timely and effective manner., • Monitor and manage the budget for care services, ensuring efficient use of resources., • Maintain accurate and up-to-date records, including client care plans, staff schedules, and incident reports., • Build and maintain positive relationships with clients, families, staff, and external stakeholders. Care Manager Requirements: • Proven experience as a care manager or in a similar role within the healthcare or social care sector., • Must have a full UK driving license., • Strong understanding of care regulations, standards, and best practices., • Excellent leadership and people management skills, with the ability to inspire and motivate a team., • Exceptional communication and interpersonal skills, with a compassionate and empathetic approach., • Ability to develop and implement effective care plans tailored to individual client needs., • Proficiency in managing budgets, resources, and scheduling., • Relevant qualifications in health and social care, such as a Level 5 Diploma in Leadership for Health and Social Care., • Experience with CQC inspections and compliance is highly desirable. Benefits: • Competitive salary with opportunities for career progression., • Comprehensive health and wellness benefits., • Support for ongoing professional development and training., • Flexible working arrangements and a supportive work environment., • The opportunity to make a meaningful difference in the lives of clients. How to Apply: If you are a dedicated care manager with a passion for delivering exceptional care, we would love to hear from you. Our Commitment to Safer Recruitment: Verity Healthcare is committed to safeguarding and promoting the welfare of our clients. As part of our safer recruitment process, all successful applicants will be subject to a thorough vetting process, including • Enhanced Disclosure and Barring Service (DBS) check., • Verification of qualifications and experience., • Comprehensive reference checks, including a recent employer reference., • Right to work check

Senior MRI Radiographer Our Values Oryon offers innovative, personalised healthcare that is affordable, straightforward and convenient. Our services are delivered by a dedicated and approachable team in a friendly and professional environment that inspires confidence and reassures patients. By providing opportunities for networking and collaboration between healthcare professionals, we strive to make healthcare provision more innovative, flexible and efficient. Our Vision and Mission Oryon’s vision, and therefore the driving force behind everything we do, is to become the go-to place for affordable, private diagnostic and preventative healthcare in the UK. Our mission is threefold. Firstly, to provide the quickest, most affordable and personalised healthcare available, through the services of Oryon Imaging and Oryon Connect. Secondly, for Oryon Develop to become the leading voice for expertise within the wellness sector, a place where both healthcare professionals and the public can engage with the latest healthcare and wellbeing content. And finally, to encourage and inspire our colleagues to embrace and contribute to the innovation-led culture that is at the heart of everything Oryon stands for. About the role Oryon Imaging has established an exceptional reputation within the diagnostic imaging sector throughout the years. We are proud to be the first-choice imaging centre for thousands of reputable practitioners in the field. We strive for efficiency and innovation. We are looking for a qualified and experienced Senior MRI radiographer to join our dedicated and enthusiastic team. Reporting to the Clinical manager, you will provide customer-focused, high quality diagnostic radiography service. This role is an opportunity to join the company led by innovation and determination to show the way to better health; through the services of Oryon Imaging, Oryon Develop and Oryon Connect. Responsibilities • Undertake all imaging procedures in line with existing modality specific guidelines and protocols; in accordance with best practice (IRR 99, IRMER 2017), CQC standards, SOR and RCR guidelines, • Conduct MRI safety checks with patients prior to their examination, obtain consent and ensure suitability for the examination., • Ensure safe use and maintenance of specialist imaging equipment, adhering to local MRI safety policies and procedures and local rules, reporting any problems to the Clinical Manager and/or engineering support., • Dispense contrast media/drugs as an assigned practitioner under the direction of the consultant radiologists or clinicians and maintain accurate records in accordance with the medicine management policy and PGDs., • Provide expertise to ensure the appropriate triage, booking and examination of patients., • Accurate data entry on to Radiology Information (RIS) and Picture Archive (PACS) systems., • Ensure all patients are treated as individuals especially in regards to Care, Dignity and Respect., • Ensure due regard is given to the customs, values and spiritual beliefs of patients and that patients’ views are sought and taken into account., • Maintain the confidentiality of patients and follow the requirements of the Data Protection legislation., • Participate in providing responses to enquiries and requests from a range of stakeholders and referrers., • Liaise with consultant radiologists regarding protocols and patient referrals., • Run Quality Assurance checks on equipment, and action as appropriate., • Participate in clinical audits including health and safety, infection control, and radiation protection., • Maintain and use clinical stock and supplies in an efficient and cost-effective manner, ensuring stock is in date and a proper stock control is maintained., • Comply with infection prevention and control policies., • Understand and adhere to the Company Health and Safety Policy., • Identify and report any risk which has a potential adverse effect on Oryon Imaging’s ability to maintain quality of care and the safety of patients, staff and visitors., • Comply with CQC and Compliance requirements., • Report all incidents and complaints in line with Company Policy., • Participate and comply with the Oryon Imaging review and appraisal system., • To participate in the induction and training of new staff., • To attend compulsory internal and external staff training courses and/or complete online courses., • To maintain up to date and accurate personal CPD records., • Work effectively within the team, advising and mentoring more junior members of staff. About you The ideal candidate will be a qualified experienced MRI radiographer passionate about high quality patient care. You will have excellent interpersonal and communication skills, and the ability to empathise with patients, especially when they might be distressed or anxious. A high level of IT competency and literacy skills are also essential. You’ll pay attention to detail and take pride in your adaptability, competence and professionalism. You’ll be able to exhibit confidentiality, discretion and trustworthiness. Essential qualifications: • Degree in Radiography or equivalent, • HCPC Registration, • Proven experience in healthcare and patient-focused services, • Minimum of 2 years’ experience in MRI covering a wide range of examinations and applications, • Good knowledge of MRI physics to ensure ability to manipulate sequence parameters and modify technique in difficult circumstances where required, • Ability to assess and implement specialist imaging procedures, adapting technique and prioritizing imaging if required, • Proven awareness of Health and Safety regulations, Infection Control and Clinical Governance, • Commitment to CPD, • Cannulation Certificate desirable, • PGDip in MRI or masters in MRI/Radiography desirable Essential skills: • Excellent listening skills, patience and ability to empathize, • Recognition of patient distress or worry and ability to reassure and calm, • Ability to relate to people of all ages and backgrounds, • Professional and cooperative attitude towards, customers and colleagues of all levels, • Experience and competency working with a variety of imaging equipment, • Attention to detail and accuracy, • Ability to prioritise workload, manage time effectively and use initiative, • Commercial awareness, • Excellent literacy skills, • A high level of IT competency Benefits & rewards At Oryon we reward and recognise commitment to work with company benefits which include: • 27 days of holiday (+ bank holidays), • Contributory pension and Life Insurance scheme, • Private Health Care scheme and Diagnostic Scans to your Friends & Family by Oryon Imaging, • Access to a variety of CPD courses available live and on-demand offered by Oryon Develop, • Other training, learning and development opportunities, • Enhanced maternity and adoption leave, • Cycle to Work Scheme, • Season Ticket Loan, • Benefits platform: Salary Extras provides you with discounts for gyms and online shopping, as well as a rewards platform to recognise good work, • Wellbeing: Employees Assistance Program to support with mental, physical and financial health, • Fruits and refreshments at the clinic, • Team Events: from breakfasts at the office, afterwork activity or drinks to all day summer teambuilding, themed parties or even weekends away abroad! Please note that any offer of employment will be subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. Additionally, you are required to have proof of the following vaccinations and/or safe immunity levels: Hep B, MMR, DPT, BCG (Tuberculosis) and Varicella (Shingles/Chickenpox) (If you do require Oryon Imaging to arrange pre-employment checks for the above upon offer of employment, please do notify us as soon as possible)

Registered Care Manager / Care Manager – Outstanding Rated Service – West London CQC Outstanding Rated Service – West London £45,000 – £50,000 per year + performance bonus (Flexibility available for exceptional candidates) Home Instead – Chiswick Home Instead Chiswick is seeking an experienced Registered Care Manager / Care Manager to join our CQC Outstanding rated domiciliary care service in West London and help lead the next stage of its development. This is not a replacement role. As our service continues to grow, we are strengthening our leadership structure and looking for a capable operational leader who can help guide the next stage of development. You will initially work closely with our Director and senior leadership team, with the opportunity to progress into CQC registration in the future once fully embedded within the service. Our Chiswick office is an Outstanding-rated service with an established reputation, a strong private client base, and a well-developed infrastructure including a 16-person office team. This is a rare opportunity to step into a stable, high-quality service and help shape its continued growth. Key Responsibilities • Support the operational leadership of a well established domiciliary care service, • Ensure the service continues to meet and exceed CQC standards, • Lead, support, and develop a team of care professionals and office staff, ensuring strong operational performance and service quality., • Oversee care planning, service reviews, and quality assurance processes, • Manage safeguarding, complaints, and investigations where required, • Work closely with the Director and senior leadership team on service development, • Build strong relationships with clients, families, and healthcare professionals Ideal Candidate Profile • Are currently a Registered Manager, Care Manager, or Deputy Manager in domiciliary care, • Have strong knowledge of CQC compliance and inspection standards, • Have experience managing care teams and operational service delivery, • Hold Level 5 Leadership in Health & Social Care or are currently working towards it, • Have a clinical or nursing background (desirable but not essential), • Holds a full UK driving license and has access to a vehicle What We Offer • Opportunity to join an Outstanding-rated service, • Strong leadership infrastructure and established office team, • Opportunity to take on CQC Registered Manager responsibilities in the future., • Supportive senior leadership team including clinical expertise, • Competitive salary and bonus structure

Better places, thriving communities ROLE: Cleaning Supervisor HOURS: 42 hours per week LOCATION: Heathrow Airport At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Cleaning Supervisor who will manage a cleaning team across multiple sites at Heathrow Airport, delivering high standards in line with Service Level Agreements (SLAs) and company policies. Role Responsibilities: • Manage a cleaning team across multiple sites, including recruitment, staff development, inductions, training, and performance monitoring, ensuring annual appraisals are carried out and absence/holiday management is maintained in line with Mitie policies and procedures, • Deliver routine planned and periodic cleaning, allocate duties, monitor cleanliness standards, carry out daily audits via CAFM systems, and ensure all areas meet required frequencies and SLAs, • Provide technical training on equipment, cleaning practises, and use of chemicals, ensuring all Health & Safety procedures are followed, safety signage is used correctly, and all incidents are reported appropriately, • Manage stock levels, uniforms, cleaning materials, and equipment, ensuring machinery is safe and maintained, storage areas are secure, and records such as attendance registers and stock sheets are accurately completed Applicants must meet the below defined requirements for the role: • Previous supervisory and cleaning experience, • Strong communication skills and a professional attitude, • Reliable, hardworking, and able to work independently, • Ability to follow schedules and lead a team effectively, • Full-time permanent contract, • Lifestyle benefits via Choice's platform including dental insurance, tech discounts, and dining cards, • Virtual GP, Salary Finance options, life cover, and cycle-to-work scheme, • Recognition through Mitie Stars, alongside training and career development opportunities

We are Hestia. We make a difference. At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Service Manager to play a pivotal role in our Single Homelessness Prevention Service in London. Sounds great, what will I be doing? This role leads the delivery of a high-performing, payment-by-results service focused on preventing and relieving homelessness. You will drive performance against KPIs and contractual outcomes, ensuring compliance with financial, legislative, and organisational requirements. Providing strong leadership, you will motivate and develop your team while fostering a culture of accountability, innovation, and continuous improvement. You will build effective partnerships with local authorities, landlords, and external agencies to increase access to sustainable accommodation, including driving property procurement strategies. The role includes overseeing budgets, resolving complex cases and complaints, and ensuring accurate performance reporting. You will ensure all service delivery aligns with housing legislation, safeguarding, and health and safety standards while maintaining excellent stakeholder relationships. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. You will bring a relevant qualification in Housing, Business, or a related field, or equivalent experience in homelessness prevention, housing procurement, or support services. You will have in-depth knowledge of housing legislation, welfare benefits, landlord and tenant law, and the Homelessness Reduction Act, alongside a strong understanding of business strategy, financial planning, and contract management within outcomes-based services. You will have proven experience managing services that prevent or relieve homelessness, including delivery within payment-by-results frameworks, and a strong track record of leading, motivating, and developing high-performing teams. You will be experienced in developing property procurement strategies, securing accommodation through private landlords and agents, and working collaboratively with Local Authorities and external partners. You will bring strong financial management skills, including overseeing budgets, ensuring accuracy, and meeting or exceeding contractual targets. Confident in managing complex challenges such as complaints, service user crises, and service performance, you will be a proactive and solutions-focused leader. With excellent negotiation, communication, and stakeholder management skills, you will be able to influence effectively and produce high-quality reports and data analysis. Strong IT skills, including case management systems and Microsoft Office, are essential, along with the ability to thrive in a fast-paced, high-pressure environment. Interview Steps We keep our interview process simple, so you know exactly what to expect. • Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Technical Manager Kent | £50,000–£55,000 (DOE) | Monday–Friday, 8:00am–5:00pm (flexibility required) Are you an experienced Technical professional with a strong background in fresh produce? Do you thrive in a fast-paced, customer-facing environment where food safety, quality, and compliance are at the heart of the business? We are looking for a Technical Manager to support a Head of Technical and play a key role in maintaining the highest standards across site, suppliers, and customers. The Role As Technical Manager, you will be responsible for supporting the technical function across customer, supplier, and site operations. This is a varied role that combines customer specification management, audit leadership, compliance oversight, and team collaboration. You’ll be a key driver in ensuring compliance with industry standards including BRCGS and Red Tractor, while fostering a strong food safety culture throughout the business. Key Responsibilities Customer & Product Management • Manage and maintain product specifications and customer requirements, • Maintain temporary specification trackers and customer platforms, • Oversee supplier approvals and due diligence documentation, • Investigate and resolve complaints and product rejections, • Support QC operations in the absence of the Quality Manager, • Conduct third-party packing facility visits as required, • Approve labels for packed-at-source products, • Liaise with at-source technical teams and travel when required, • Lead the on-site HACCP Team (Level 3 minimum required), • Manage internal audits (GMPs), non-conformances, and corrective actions, • Maintain and update site policies and procedures relating to food safety, legality, quality, and authenticity, • Prepare and lead monthly SMM meetings, analysing technical data, • Host third-party audits (BRCGS, Red Tractor, LEAF), • Maintain systems aligned with BRCGS and Red Tractor standards, • Identify and organise training needs, maintaining accurate training records, • Promote and embed a strong food safety culture About You To succeed in this role, you will have: • Essential experience within fresh produce (fruit & veg), • Strong working knowledge of food safety, quality systems, and QMS, • HACCP Level 3 (minimum), • Experience working with retail customers, • In-depth knowledge of BRCGS standards and customer complaint management, • Excellent IT skills (Outlook, Word, Excel, PowerPoint), • Strong organisational skills with a methodical and detail-focused approach, • Ability to prioritise effectively in a deadline-driven environment, • A full UK driving licence (essential), • Spanish language skills (desirable) Working Environment • Primarily office-based in Sidcup, • Collaborative, team-focused culture, • Fast-paced, deadline-driven environment, • High level of accuracy and attention to detail required Why Join? This is an excellent opportunity to join a growing business where you’ll have real influence over technical standards, customer relationships, and compliance performance. You’ll work closely with senior leadership and play a pivotal role in maintaining excellence across the supply chain. If you are a proactive, driven Technical professional ready for your next challenge, we’d love to hear from you.

Quality Officer About the Company Exeltis is part of the Insud Pharma Group of biopharmaceutical organizations, with over 40 years of experience and operations in more than 50 countries. Exeltis UK was established in 2022 to bring Exeltis products to the UK market, our product portfolio spans menopause, pregnancy, sexual health and CNS, with a healthy pipeline and we are committed to finding clinical solutions to meet the unmet needs for women across key stages of their sexual and reproductive lives. This is an exciting phase in which to join Exeltis to realise their ambitions to become leaders in Women’s Health medicine and contribute to the strategy and culture that will lead to this success. Role Purpose The QA Officer position sits within the Quality, Regulatory and Safety Department and will work collaboratively with the Quality Assurance Manager to maintain and operate the Quality Management System (QMS) to ensure full compliance with MHRA and Good Distribution Practice (GDP) regulations and guidelines, and internal company standards. The role is hands-on, detail oriented, and integral to ensuring quality, compliance, and inspection readiness across the UK affiliate. Specific Responsibilities Quality Management System (QMS) Support • Act as document controller for the lifecycle management of SOPs, templates, forms, Quality Manual and Quality Policy., • Coordinate documentation creation, review, approval, version control, archiving and periodic review cycles., • Maintain the administration of forms, logs, records for Change Controls, Deviations, CAPA, Complaints, Audits, Training Records, Supplier/Customer Qualifications, Returns & Destructions. Operational Quality Activities • Support internal and external audits, including preparation, follow-up actions and tracking of CAPAs., • Contribute to inspection readiness activities and ensure evidence and documentation are up to date., • Assist with customers and supplier qualification activities by maintaining records and ensuring required documentation is complete. Training and Support • Support creation and maintenance of training plans, training matrices, and associated documentation, • Support QMS KPI reporting by collating and presenting relevant quality data. Competencies and personal skills/attributes required for the role • Education: Bachelor's degree in a relevant field (e.g., Life Sciences, Pharmacy, Chemistry) or equivalent experience (essential), • Specific Knowledge: Knowledge of MHRA, GDP and other regulatory guidelines is an advantage (desirable)., • Personal skills: Strong organisational and administrative skills with high attention to detail (essential)., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and document management systems (essential)., • Excellent communication and interpersonal skills (essential). Company benefits • Competitive salary, • Annual performance bonus, • Pension contributions, • Private medical insurance, • Income protection & life assurance, • 25 days’ annual leave, plus 3 additional days between Christmas and New Year How to Apply Please email your CV to: Job code: EXE-E/INP-CORP-2801-v1 March 2026

About the Company Exeltis is part of the Insud Pharma Group of biopharmaceutical organisations, with over 40 years of experience and operations in more than 50 countries. Exeltis UK was established in 2022 to bring Exeltis products to the UK market, our product portfolio spans menopause, pregnancy and sexual health, with a healthy pipeline and we are committed to finding clinical solutions to meet the unmet needs for women across key stages of their sexual and reproductive lives. This is an exciting phase in which to join Exeltis to realise their ambitions to become leaders in Women’s Health medicine and contribute to the strategy and culture that will lead to this success. Role Purpose The Quality, Regulatory & Safety Director provides strategic leadership and hands-on oversight of the UK affiliate’s Regulatory Affairs, Pharmacovigilance and Quality activities, with direct line management responsibility for the Quality Manager, Pharmacovigilance Manager and Regulatory Affairs Manager. The role ensures the business remains inspection ready, compliant with applicable MHRA and UK/EU requirements, and able to scale efficiently while protecting patients, maintaining product supply continuity, and enabling commercial growth. This includes ownership of a robust Pharmacovigilance system and Quality Management System consistent with MHRA GVP inspection expectations and all applicable good practice obligations. Leadership, Strategy & Governance • Act as the UK functional leader for Safety, Quality and Regulatory, providing strategic direction and clear priorities aligned to UK business goals., • Lead the UK “fit-for-growth” agenda for compliance: build scalable processes, clarify decision rights, and embed consistent ways of working., • Provide regular updates and risk assessments to the UK GM and UK Leadership Team; proactively escalate emerging compliance risks and mitigation plans. Champion a culture of quality and safety across the affiliate, ensuring compliance is understood as a business enabler and not a barrier. Pharmacovigilance (Safety) Leadership & Oversight • Provide oversight and governance of the UK PV system, ensuring UK obligations are met and that local PV activities align with global PV frameworks., • Ensure robust local processes for adverse event intake, reporting, reconciliation, and timely escalation, including appropriate training and continuous improvement., • Oversee PV Quality Management System elements relevant to the UK, including deviations, CAPAs, audits, and vendor oversight., • Ensure PV compliance interfaces are effective across the business (e.g., Medical, Commercial, MI, Quality, Regulatory, Supply)., • Maintain inspection readiness for PV, including evidence of training, reconciliations, oversight metrics, and documented controls. Quality Leadership (GxP / GDP / QMS) • Oversee the UK Pharmaceutical Quality System (QMS) and ensure it is maintained, inspection-ready, and appropriate for company maturity and growth., • Ensure effective governance of deviations, CAPA, change control, complaints, recalls, supplier qualification, audits, training compliance, and documentation., • Provide senior oversight of Good Distribution Practice (GDP) and quality aspects of supply chain operations, including third-party logistics, wholesalers, and vendors., • Ensure quality agreements/technical agreements are in place, maintained, and operationalised., • Oversee Quality Management Review (QMR) with meaningful KPIs, trending, and documented actions. Regulatory Affairs Leadership • Oversee regulatory strategy and operational delivery for the UK portfolio (e.g., marketing authorisations, variations, renewals, labelling/SmPC/PIL maintenance), • Ensure regulatory intelligence is captured and communicated; interpret new/updated regulatory requirements and implement changes., • Ensure promotional and non-promotional materials meet regulatory requirements and support cross-functional approval processes., • Maintain strong working relationships with MHRA and other relevant bodies (as appropriate), ensuring timely, high-quality interactions and responses. Compliance, Risk Management & Inspection Readiness • Act as the UK point of accountability for GxP compliance, ensuring clear ownership of compliance controls and rapid remediation where gaps are identified., • Lead readiness planning and execution for MHRA inspections and internal audits across PV/Quality/Regulatory, including mock inspections where appropriate., • Ensure effective documentation management and evidence generation aligned to regulatory expectations and internal standards., • Oversee the maintenance of a compliance risk register for the UK affiliate; ensure risks are assessed, mitigated, and monitored. People Leadership & Cross Functional Working • Lead, coach and develop the Regulatory Affairs Manager, Head of Pharmacovigilance and Quality Manager; set clear objectives and support performance and development., • Build team capability and succession plans suitable for a scaling affiliate., • Ensure training needs analysis, role-based training compliance, and ongoing capability uplift across the affiliate (not only within the function)., • Partner with Medical, Commercial, Supply Chain, Market Access, Marketing, and Finance to embed compliant processes into day-to-day operations., • Provide pragmatic guidance to enable speed-to-market while maintaining robust controls., • Work closely with global teams to ensure local needs are understood, appropriately prioritised, and delivered. Qualifications and experience • Degree in a relevant discipline (e.g., Pharmacy, Life Sciences) or equivalent experience., • Significant leadership experience across at least two of the following: Quality, Regulatory Affairs, Pharmacovigilance, with strong working knowledge of the third., • Proven experience operating within a regulated UK pharma environment, including MHRA-facing responsibilities and inspection readiness., • Demonstrated experience building/optimising systems and processes in a growing organisation (scale-up mindset)., • Strong knowledge of GxP expectations relevant to an affiliate (e.g., PV compliance, GDP/QMS, regulatory maintenance)., • Track record of managing and developing teams, with successful cross-functional influence at senior levels. Company benefits • Competitive salary, • Annual performance bonus, • Pension contributions, • Private medical insurance, • Income protection & life assurance, • 25 days’ annual leave, plus 3 additional days between Christmas and New Year EXE-E/INP-CORP-2782-v1; March 2026

Quality Manager – Field-Based (UK) London HQ / UK Wide | £50,000–£55,000 + £5,000 Car Allowance About the Role We are supporting a fast-growing, award-winning quick service restaurant business as they continue to expand across the UK, with plans to open an average of 30 new sites per year. As part of this growth, they are looking to appoint a Quality Manager to play a key role in maintaining and improving food quality, safety, and compliance standards across their estate. This is a field-based position, with the majority of time spent in restaurants working directly with teams. It’s a hands-on role focused on driving real operational improvements rather than desk-based reporting. Key Responsibilities • Conduct regular visits to restaurants across the UK to assess food quality, hygiene, and compliance, • Work closely with store teams to identify issues and support corrective actions, • Ensure compliance with food safety legislation, EHO standards, and internal brand standards, • Monitor and report on quality trends and recurring issues across the estate, • Support new store openings to ensure quality standards are embedded from day one, • Investigate customer complaints and quality incidents, carrying out root cause analysis, • Collaborate with internal teams to continuously improve food safety and quality performance, • Help build a strong, practical food safety culture across all locations About You • Experience in food quality, food safety, or compliance within QSR, hospitality, or food manufacturing, • Strong understanding of UK food safety legislation and standards, • Level 3 Food Safety qualification (or higher), • Experience working in a multi-site or field-based role, • Confident communicator, able to influence and support teams at all levels, • Practical, proactive approach with a focus on solving problems on-site, • Willingness to travel regularly across the UK Desirable Experience • Experience working across a multi-site estate (20+ locations), • Internal auditing experience or relevant qualification, • Exposure to franchise operations, • Knowledge of BRCGS or similar standards What’s on Offer • Salary of £50,000–£55,000, • £5,000 car allowance, • Private medical insurance and life assurance, • Employee discounts and wellbeing support, • Career development opportunities, including funded qualifications Why Apply This is an opportunity to join a business in a high-growth phase, where quality and operational standards are central to its continued success. The role offers strong visibility across the organisation and the chance to make a direct impact as the estate continues to expand.

Staff Product Engineer - £150,000 + Equity Location: Shoreditch, London About the Opportunity A high-growth AI-first law firm is looking to transform the UK conveyancing market, starting with the legal process behind every property transaction. Currently, conveyancing is slow, opaque and unreliable, with one in three transactions falling through and complaints significantly higher than in other legal sectors. Many firms still rely on outdated manual processes. This business aims to disrupt a £2.5 billion market by combining deep domain expertise with cutting-edge AI technology, with ambitions to expand into a full-service, AI-powered law firm with global reach. The Role The firm is seeking a Staff Product Engineer to join as an early member of a small, high-calibre engineering team. This is a product-first role: from day one, the engineer will help shape product direction, speak directly with users, define ambiguous requirements and ship features to production quickly. The team values engineers who take ownership of outcomes and think beyond tickets. Candidate Profile • Experience in early-stage startups, influencing product strategy, • User-problem focused, not purely technical solution-oriented, • Experience scaling TypeScript codebases, • Comfortable building AI agents or LLM-powered systems beyond simple prompting, • High attention to detail and pride in engineering craft, • Academic or applied experience in machine learning, • Experience bridging research and production systems What’s on Offer • £150,000 depending on experience, • Meaningful early-stage equity, • 5% employer pension contribution, • Comprehensive private medical cover including dental and optical, • 25 days holiday plus bank holidays, • Choice of AI tooling

Data Centre Controls Engineer £50,000 – £55,000 Basic (Overtime OTE £65K) + Bonus + Car + Training + Technical Progression + Pension + Healthcare London Are you a skilled and open-minded Controls or BMS Engineer ready to take your career to the next level in a fast-paced, mission-critical environment? Clear are working with an established and innovative Ignition, SCADA, PLC, and BEMS integrator in the data centre space who are looking for a dedicated Data Centre Controls Engineer to support the continued delivery of high-quality service and project solutions for our data centre client. This is a home-based role with regular travel to data centres across London and the Southeast. This position offers a flexible and rewarding opportunity for an experienced engineer looking to grow in a dynamic and supportive team. Key Responsibilities: • Engineer and maintain SCADA and PLC systems within mission-critical data centre environments, including fault diagnosis and repair of Ignition-based front-end applications, PLC Ladder Logic, and redundant communications protocols., • Deliver expert BMS (Trend) and PLC maintenance, ensuring maximum system uptime, reliability, and compliance with customer and regulatory standards., • Perform detailed site surveys and documentation, gathering all necessary data (e.g. software, graphics, containment, and wiring layouts) to enable accurate task execution and seamless project delivery., • Collaborate closely with sales, delivery, and R&D teams, translating client needs into effective control solutions while supporting pre-sales estimating, solution development, and ongoing system optimisation., • Provide exceptional customer-facing support, handling technical challenges and complaints with professionalism while maintaining long-term client trust and promoting Chartwell’s reputation for quality and reliability. Ideal Candidate: • Possess hands-on experience with PLC and SCADA systems or someone who has a strong background in BMS engineering., • Exhibit excellent communication and interpersonal skills, capable of liaising effectively with clients, sales teams, and R&D to deliver tailored, high-reliability control solutions., • Be highly organised and proactive, with strong problem-solving abilities and a track record of working effectively during unsociable hours when required., • Show a customer-focused mindset, combining technical expertise with a willingness to learn, a can-do attitude, and the ability to build lasting client relationships. What’s on Offer: • Company car or car allowance, • Industry leading bonus scheme rewarding your performance and commitment., • Private healthcare with the option to include your family., • Overtime, • Pension plan, • Personalised career development plan designed to help you grow and advance with us.

Service Manager - Solar PV & Inverter Systems A historic brand in the renewable energy sector, specializing in the production and sale of inverters for photovoltaic systems and storage systems, is currently engaged in an ambitious growth and development journey, supported by significant investments in technology, organization, and management. Its goal is to strengthen its position in the solar inverter market and build a solid, future-oriented structure. With a comprehensive and competitive product portfolio, it enters the UK market with clear and ambitious goals. We are seeking an experienced Service Manager to lead and develop our client’s after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations. As Service Manager, you’ll act as the central interface between customers, service partners and internal teams. You’ll take ownership of service performance, technical escalation and continuous improvement, ensuring systems operate reliably and issues are resolved efficiently. Service Manager Key Responsibilities • Lead and manage after sales service activities for solar inverter systems across the UK, • Ensure timely troubleshooting, repair, replacement and commissioning support, • Monitor and drive service KPIs (response time, resolution time, customer satisfaction, warranty performance), • Lead, coach and support internal engineers and external service partners, • Coordinate service delivery across multiple stakeholders, ensuring consistent standards, • Act as escalation point for complex technical issues and customer complaints, • Provide technical support and guidance to customers, installers and partners, • Oversee resolution of field issues, ensuring minimal downtime and high service quality, • Maintain strong relationships with key customers and stakeholders, • Manage warranty claims, RMA processes and spare parts coordination, • Ensure compliance with UK regulations and internal service standards, • Utilise CRM and service management tools to track performance and reporting, • Feed field issues back to Product Management and R&D teams, • Support service strategy development and process improvements, • Drive initiatives to improve product reliability and service efficiency Service Manager Key Requirements • 5+ years’ experience in service, technical support or after-sales roles within solar PV, inverters, power electronics or renewables, • Strong technical knowledge of solar inverter systems and PV plant operations, • Experience managing engineers or service partners, • Good understanding of the UK solar market and regulatory environment, • Strong stakeholder management and customer-facing capability, • Degree or technical qualification in Electrical Engineering, Renewable Energy or similar, • Experience with CRM and service management systems, • Willingness to travel across the UK Why Apply? This is a leadership role within a growing OEM, you'll be a key part of their journey in entering the UK market and will be given the opportunity to shape UK service operations and directly influence customer experience and product performance in the Solar and BESS market. • Competitive salary and benefits package, • Career development and training opportunities, • Collaborative, international working environment If this peaks your interest, reach out today to have a confidential discussion and find out more about this opportunity! Submit your CV or contact Holly Higginson () to see if this could be the next step in your career.

Quality / Manufacturing Engineer (Medical Devices) 📍 London (fully on-site) | Commutable within ~1 hour of South Kensington We’re supporting a growing medical device organisation seeking an experienced Quality / Manufacturing Engineer to join their team. This role will play a key part in ensuring product quality, regulatory compliance, and manufacturing excellence across sterile, high-risk devices. Key Responsibilities • Support manufacturing and quality activities for Class IIb / III medical devices, • Ensure compliance with ISO 13485 and 21 CFR Part 820, • Work closely with legal manufacturers and/or contract manufacturing partners, • Collaborate with production teams and external suppliers on quality and process improvements, • Lead and support root cause investigations for manufacturing-related issues, • Manage CAPAs, non-conformances, and complaints, • Support and maintain change control processes, • Review and update procedures and work instructions, • Contribute to internal and external audit activities Essential Experience • Strong background in medical devices, • Working knowledge of ISO 13485 and 21 CFR 820, • Experience working with legal manufacturers or subcontract manufacturers, • Understanding of QC processes and GD&T on engineering drawings, • Knowledge of process risk management and process validation, • Hands-on experience with CAPA, non-conformances, and complaint handling, • Experience liaising with production teams and/or external suppliers, • Experience with change control systems, • Internal and external audit experience Desirable Skills • Validation protocol authoring, • Experience setting up new production lines or processes, • Exposure to additive manufacturing, • Experience authoring procedures, • Engineering background, • Lead auditor training, • Previous experience in a start-up environment Additional Requirements • Must be within a reasonable commuting distance (~1 hour) of South Kensington

We’re partnered with a globally recognised FMCG brand with a strong international footprint and a reputation for delivering high-quality products at scale. As they continue to expand across EMEA, they are looking to appoint an experienced Engineering Manager to support manufacturing excellence, packaging performance, and new plant readiness across their external production network. The Opportunity This is a highly hands-on, regional role sitting at the intersection of engineering, packaging, and manufacturing operations. You’ll play a key role in ensuring production lines, packaging formats, and supplier processes are fully optimised, compliant, and delivering against performance and quality standards. The role offers strong exposure to plant start-ups, supplier qualification, and continuous improvement initiatives across multiple international sites. Responsibilities: • Support plant start-ups across EMEA, ensuring production and packaging meet required standards, • Qualify and assess suppliers, co-packers, and bottlers across the region, • Monitor and optimise filling line and process performance from initial trials through to ongoing production, • Define and implement equipment specifications and packaging standards, • Partner with OEMs and site teams on new equipment and production setups, • Lead engineering projects across the region, driving consistency and best practice, • Develop and maintain SOPs, work instructions, and safety procedures, • Ensure standardisation of machine settings to maintain packaging quality, • Support quality investigations and customer complaints, developing corrective action plans, • Contribute to product and packaging data management (e.g. BOM inputs, system updates), • Provide cross-regional support and cover across the engineering team Requirements: • Degree-qualified in Engineering (or similar), • c.10+ years’ experience within food & drink or FMCG manufacturing environments, • Strong understanding of packaging formats, filling lines, and production processes, • Experience working with co-packers, suppliers, and external manufacturing partners, • Proven track record in plant start-ups, process optimisation, or equipment implementation, • Comfortable operating in a regional, travel-heavy role, • Strong stakeholder management skills with the ability to work cross-functionally, • Hands-on, solutions-focused, and confident working in fast-paced environments Why This Role? • High-impact role across a complex, international manufacturing network, • Exposure to new plant launches and large-scale production environments, • Opportunity to shape engineering standards and packaging performance across EMEA, • Join a business with strong investment, innovation, and growth trajectory

Provide coaching, advice, and insight to colleagues across housing services. Previous complaint handling experience, ideally within housing, local authority, customer service, or transferable sectors. Understanding of housing complaints processes, ombudsman codes, and relevant legislation.

Aatom Recruitment is hiring on behalf of Local Authority for the role of RQ1710318 - Leasehold Services Manager Job Title: RQ1710318 - Leasehold Services Manager Contract Duration: 3 Months Hours per week: 36 Seeking an experienced Leasehold Services Team Manager to provide strong operational leadership across our leasehold service functions. Working in person across the borough’s Housing Service Centres, you will manage a small team and ensure that leasehold services are delivered to a high professional standard, with a strong emphasis on accuracy, timeliness, and customer care. This role is pivotal in supporting the Council’s statutory responsibilities, financial objectives, and service quality commitments. The ideal candidate will bring both technical leasehold expertise and confident people-management experience. Key Responsibilities Leadership & Team Management Lead, manage, and support the Leasehold Services Team, ensuring high performance and consistent service delivery. Provide coaching, guidance, and quality oversight to team members handling operational leasehold activities. Oversee workload distribution, performance monitoring, and adherence to service standards. Complaints & Enquiries Manage and quality-assure responses to complex leasehold enquiries. Oversee complaints handling, Member enquiries, and Ombudsman cases, ensuring responses are professional, timely, and compliant with policy. Act as a senior escalation point for complex or sensitive cases. Technical Leasehold Operations Oversee key operational areas including: Sublet and short-let management Leaseback invoice processing Service charge and major works billing documentation Enforcement partnership work Court case preparation Cross-council collaboration on leasehold matters Ensure all documentation is accurate, compliant, and supported by clear audit trails. Financial Responsibilities Collect service charge and major works income, ensuring income targets are met. Provide payment advice to leaseholders and manage disputes effectively. Stakeholder Engagement Ensure all interactions with residents, external agencies, and internal departments are handled professionally. Represent the service in cross-departmental work, legal discussions, and external meetings as required. What This Role Will Achieve The Leasehold Services Team Manager will play a key role in: Strengthening the overall quality, accuracy, and compliance of leasehold services. Ensuring service standards are met across all operational areas. Improving the customer experience through consistent, timely, and well-informed communication. Enhancing team capability through effective leadership and development. Supporting financial sustainability through robust income collection and dispute resolution. Essential Experience, Qualifications and Skills Experience Prior experience working within the leasehold sector (essential). Previous experience managing a small team (essential). Experience handling complex leasehold enquiries and statutory processes. Skills Strong communication skills, both written and verbal. Ability to work confidently in person across Council locations. Strong knowledge of leasehold legislation, billing processes, and customer service requirements. Confident in using Office 365. Strong organisational skills with the ability to manage competing priorities.

Highways Inspector Salary: £40-45k Canning Town - and surrounding areas Hours: 7am - 3:30pm Must have a drivers license Join Our Team as a Highways Inspector! Are you passionate about ensuring the safety of our highways? Do you thrive in a dynamic environment where your expertise can make a real difference? We are looking for a dedicated Highways Inspector to join our team at a leading organisation committed to maintaining and improving our road networks! About Us We are a forward-thinking organisation focused on building safe and efficient infrastructure while fostering a collaborative and inclusive workplace. Job Purpose As a Highways Inspector, you will play a crucial role in ensuring that our roads adhere to the Highways Act 1980, keeping our highway network safe and accessible for all users. Key Tasks and Responsibilities In this exciting role, you will: • Conduct routine and ad-hoc inspections in your designated geographical area., • Identify defects that pose risks to highway users and devise effective solutions., • utilise mobile devices to record inspections and manage works through our asset management system., • Oversee inspections of both internal and third-party works, ensuring compliance with safety specifications., • Support the Deputy Roads Manager in submitting permits and reviewing traffic management plans., • Supervise works during both day and night shifts, ensuring adherence to health and safety protocols., • Engage with the public to address complaints, conduct investigations, and represent the authority in court if necessary., • Assist with emergency management and provide vital support during the winter season., • Take responsibility for a vehicle, ensuring professional and courteous use at all times. Key Working Relationships • Collaborate with Roads team members, internal workforce, and subcontractors., • Work closely with Operations Administrators, Project Management Officers, and the HR & Commercial teams. Person Specification Essential Qualifications: • City & Guilds LANTRA Safety Highways Inspector, • GCSE grade C or equivalent in English and Mathematics Experience: • Minimum of 1 year in highway maintenance, • Experience in conducting safety inspections is advantageous. Knowledge and Skills: • Strong understanding of highway safety inspections and relevant legislation., • Excellent organisational skills, with the ability to prioritise and adapt to changing demands., • Effective communication skills, both written and verbal. What We Offer: • A supportive and inclusive work environment where your contributions are valued., • Opportunities for professional development and career advancement., • A chance to be part of a team dedicated to improving public safety and infrastructure. Ready to Make a Difference? If you are enthusiastic about road safety and possess the necessary qualifications and experience, we would love to hear from you! Apply now and take the next step in your career as a Highways Inspector. Together, let's create safer roads for everyone! Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Technical Manager London - Hybrid 3 days/week in the office This is a great opportunity for a Technical Manager to join an established and scaling FMCG business, you will be responsible for ensuring the highest standards of food safety, quality, legality, and compliance with BRC standards across our client’s product range. You will oversee technical and quality processes, proactively managing relationships with internal teams and external suppliers, and driving continuous improvement initiatives to support the company’s rapid growth. Key Responsibilities: Quality and Compliance: • Lead the implementation, maintenance, and continuous improvement of the company’s BRC certification., • Develop and manage robust HACCP systems across all manufacturing sites and ensure compliance with all regulatory requirements., • Own quality control processes, ensuring product safety, quality, and consistency throughout manufacturing and supply chain operations., • Ensure suppliers and co-manufacturers adhere strictly to quality standards and BRC requirements., • Perform risk assessments and supplier audits, addressing any non-conformances through effective corrective action plans., • Work cross-functionally with R&D, commercial, and operational teams to ensure technical feasibility, quality compliance, and successful product launches., • Oversee product technical specifications, artwork, and labelling to ensure legal compliance and accuracy., • Act as crisis coordinator, managing incident responses swiftly and effectively to minimize business impact., • Champion continuous improvement initiatives to optimize quality processes and operational efficiency., • Provide technical guidance and training to internal teams to enhance overall quality and technical awareness., • Previous experience in a Technical or Quality Management role within food manufacturing, with proven expertise in maintaining BRC certification., • Strong knowledge of HACCP, food safety standards, and quality management systems., • Previous experience in supplier management, auditing, and complaint resolution., • Degree in Food Science, Food Technology, or a related discipline., • Excellent problem-solving skills, analytical thinking, and attention to detail., • Strong interpersonal and communication abilities, capable of effectively collaborating at all organizational levels., • Proficient in Microsoft Office Suite, particularly Excel., • Proactive mindset with a commitment to continuous improvement.

AJ Chambers are delighted to have been exclusively retained by an organisation in South East London and they are recruiting for a Legal Director and Head of Legal for their company. This, dynamic, property organisation is recognised as one of the leading firms to work for in their sector and are heavily invested in technology and AI. This Legal Director will be coming in as their new head of legal operating within residential property matters, demonstrate commerciality and embrace technology. Key aspects: Leadership • Design and implement the legal framework for conveyancing, • Partner with senior leadership to support growth and technology Operational delivery • Oversee the conveyancing process from start to finish, • Ensure compliance with SRA, AML and other requirements, • Oversee case management system Team leadership • Recruit and build a high performing conveyancing team, • Provide mentoring, supervision and legal sign off, • Define performance metrics Risk & governance • Manage complaints, • Develop risk frameworks You’ll be offered a package which includes: • A competitive salary, • 30 days annual leave plus bank holidays, • Private healthcare, • Bonus – up to 10% of salary Please apply or get in touch with Andrew Fragnito-Day at AJ Chambers

An established property company is looking for a confident and organised Maintenance Coordinator to join their busy in‑house team. This is a great opportunity for someone who enjoys variety, problem‑solving and keeping operations running smoothly across a large residential portfolio. About the role: You’ll be responsible for coordinating maintenance activity for around 400 properties, acting as the key link between tenants, contractors and the wider team. No two days look the same, and you’ll play a vital role in ensuring repairs are completed efficiently and tenants receive a high level of service. What you’ll be doing: • Managing, scheduling and booking all maintenance jobs across the portfolio, • Coordinating daily workloads for two maintenance contractors, • Organising move‑in maintenance and ensuring properties are ready for new tenants, • Handling tenant enquiries and resolving first‑line complaints professionally, • Processing invoices, quotes and ordering materials, • Carrying out property inspections, meter readings and CCTV checks, • Maintaining accurate Excel records and updating internal systems, • Providing cover for the wider maintenance team when required Looking for someone who is organised, proactive and comfortable juggling multiple tasks. Strong communication skills, a calm approach and the ability to build good relationships with tenants and contractors will help you thrive in this role.

Please note that only current university students who are required to complete a placement year as part of their course are eligible for this placement opportunity. Victoria Beckham Ltd offers a selection of work placement opportunities for those currently studying at university and looking to gain experience in the Fashion Industry. The placements we offer provide a varied and tangible learning experience that can be applied to roles in the future and support the university learning experience. Role Overview: The role of Sales Intern is an integral position assisting and supporting the London-based Sales Team. Reporting to: Sales Manager Location: Hammersmith, London Placement: 12-month placement Job Description: Sales: • Input sales orders and send order confirmations in a timely fashion – making amendments where relevant. Post-sales, ensuring all PO information is updated, • Work across in-season selling, managing ATS, stock swaps and returns, • Assist with sample send outs, • Completing necessary order documents for customers for import/export, • Support on any showroom related tasks depending on the team needs (packing of the collection, showroom set up, managing appointment schedule, sending reminders, sharing assets…), • Daily ad-hoc administration of the sales team Customer Service: • Maintain the highest degree of customer service when working with Victoria Beckham accounts/buyers, • Monitor defectives complaints from Wholesale partners, • Monitor RTV and credit requests alongside sales and logistics team, • RRP list send outs and EOS mark-down guidelines circulated to stores, • Updating key accounts with shipping timelines, • Manage showroom appointment for all accounts Operations/Office Administration: • Monitor receipts of sell through reports on a weekly/bi-weekly and monthly basis, • Uploading expenses, purchase orders and invoices to internal Finance system Market watch • Once a week: Check VB representation and pricing on key partner websites, • Send emails and suggest adjustments if needed Essential Skills & Requirements • Proficient in Microsoft Office, particularly Excel and PowerPoint, • IT-literacy: ability to pick up new systems quickly, • Exhibit strong interpersonal skills in dealing with staff, peers, supervisors and buyers, • Motivated, able to multi-task and work well under pressure, • Strong organisational skills, professionalism and attention to detail, • Positive and proactive attitude with a great work ethic, • Willingness to learn Please ensure you have fully read and understood the requirements before applying for this position. Internships at Victoria Beckham are only open to candidates who are currently enrolled in a full-time, higher education course. If you are not currently a student, you are not eligible to apply for this position.

Job Title: Building Surveyor Building Surveyor required in West London for a leading housing provider. Immediate start available offering up to £56,000 + package – apply now for a secure, long-term role. This is a fantastic opportunity for a Building Surveyor to join a well-established organisation delivering high-quality repairs and maintenance across a diverse residential portfolio. You’ll play a key role in managing complex works, influencing stakeholders, and improving resident outcomes across West London and surrounding areas. Job Description • Managing complex repairs and maintenance projects as a Building Surveyor across Wembley and West London housing stock, • Conducting detailed property inspections, diagnosing defects including damp and mould across West London properties, • Producing technical reports, specifications and costings for repair works within the Wembley area, • Overseeing contractor performance and ensuring high-quality delivery across West London maintenance programmes, • Handling resident complaints, stakeholder enquiries and ensuring resolution across Wembley and surrounding regions Skills / Qualifications • Proven experience as a Building Surveyor within West London social housing, local authority or housing association environments, • Strong knowledge of construction methods, housing legislation and contract law relevant to Wembley-based projects, • Experience diagnosing complex defects including damp and mould as a Building Surveyor in West London, • Competent in producing detailed specifications and using schedules of rates within Wembley or surrounding areas, • Qualification such as HNC/HND (or equivalent) in Building Surveying or similar, with commitment to CPD in West London This Building Surveyor role in Wembley, West London offers a competitive salary of up to £56,000, excellent benefits and long-term career progression within a reputable organisation. Apply now to secure your next role as a Building Surveyor in West London.

Qualifications: • Preferably 2-3 years Shipboard experience in a similar position and in an International 5 star and luxurious establishment., • Excellent fluent English (verbal and written). This includes the ability to give and receive instructions in verbal and written forms and to effectively and efficiently engage with guests and crew members. Conversational in an additional language (German, French, Spanish, Mandarin)., • Good working knowledge of Microsoft applications, Fidelio and hotel operating systems., • Proactive approach to problem solving., • Sensitivity to cultural differences and the ability to work in a wide variety of cultural contexts., • Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse work force. Duties and Responsibilities: • Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times--Personalized Customer Services., • Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction., • Maintains a high level of communication and feedback with the Hotel Director as well as other departments around the ship., • Coordinates, organizes and supervises the front office operation., • Displays a full and comprehensive knowledge of the ships facilities, ports of call and services., • Organizes and leads training sessions for all reception team members to continuously develop their knowledge, techniques, skills, guest focus and sense of service.

About Kaytus Kaytus is a pioneering international company with a significant presence across Europe, including operations in Germany, the United Kingdom, France, Finland, and others. We specialize in delivering state-of-the-art server and related solutions to our global clientele. Committed to driving sustainable enterprise development through intelligent digital transformation, Kaytus leads with innovation and industry-defining actions. Our extensive operations across Europe enable us to meet local client needs effectively, showcasing our technological expertise and capacity for innovation in a highly competitive market. For more information about Kaytus, please visit our website at . About this position The Account Manager is to carry out account development and relationship management activities to maximize sales of Kaytus products and solutions in UK. Account manager will be responsible for generate enterprise business opportunities, will be involved in designing sales annual plan, selling products and developing the marketing event of Kaytus brand. The responsibility of an account manager is to present, promote and sell Inspur Server/Storage products using solid arguments to existing and prospective customers. Your tasks • Establish, develop and maintain long-term positive business and customer relationships with key account proactively. Identify key account needs and review their marketing requirements., • Expedite the resolution of customer problems and complaints to maximize satisfaction., • Develop and implement territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field., • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services., • Coordinate with Field Application Engineer and product manager to provide valuable products and solutions to key clients. Identify customer key decision making chain accurately and organize bid., • Achieve agreed upon sales targets and outcomes within schedule, development targets and other related performance assessment. Your profile: • You have a university degree of Computer Science, Business Administration, International Business or similar, or you have equivalent work experience in the IT and Cloud industry., • You have solid background in server and storage sales experience in distributor or system integrator, and you have sales experience with medium or large customer project., • You have outstanding communication and interpersonal skills, and you have excellent project management skills, problem-solving, analytical, and troubleshooting skill., • You speak English with business fluency. What do you need to know? Working time: Full time Location: London, UK Language: English fluent Do you have questions? For further information please contact Irene Xu (HR Recruiter in EU) Email:

Supervision and Compliance Specialist My Client is a multi-award-winning law firm that has been disrupting the legal sector for the last 20 years and are now considered Top Tier within multiple practice areas They are looking for someone to join their Supervision and Compliance team with previous experience working at a Law firm. Either as a Lawyer with experience around Complaints and Claims, or someone who has experience in a Law firm performing the following: • carrying out file reviews, • handling complaints, • identifying themes, risks and problem areas arising from those matters Key responsibilities • Dealing with client complaints from initial review through to resolution, • Identifying trends, recurring issues and areas of concern arising from complaints and reviews, • Helping to improve and develop the firm’s file review processes, • Providing support on risk-related matters as they arise Candidate profile • At least 5 years PQE or Relevant Experience with a law firm, • Significant experience working in law firms and a strong understanding of law firm culture, structure and risk, • Strong experience in dealing with Claims and Complaints within a law firm or come from a litigation or similar legal background., • Excellent judgement and the ability to take a calm, balanced and commercial approach to problems. This role can be office-based,hybrid or remote, depending on experience. This role is ideal for someone who has a strong Claims or complaints background within a law firm or a lawyer/solicitor who is looking to move into the GC function within a law firm. For this role they are particularly interested in lawyers who have come from a litigation background.

Full Time Retail Assistant – Oxford Street Industry: Designer collectible pieces Location: 262 Oxford Street, W1C 1DW Job type: Full Time, Permanent Availability: Full flexibility required (Monday - Sunday) About POP MART POP MART (09992.HK) is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established development and operation system. Our portfolio includes iconic characters such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS and Hirono. POP MART operates over 500 physical stores and more than 2,300 Robo Shops across more than thirty countries and regions, and through multiple cross border e commerce platforms reaches audiences in over ninety countries and regions, bringing joy to young consumers around the world. POP MART has developed a comprehensive IP commercialisation ecosystem that spans multiple industries, deepening emotional bonds between fans and IPs while exploring broader opportunities for value creation. Our ventures include the world’s first immersive intellectual property themed park in the art and designer collectible pieces industry, the expansion of its IPs into global markets through licensing and co-branding with leading global brands, and the curation of art and designer collectible pieces expos and intellectual property themed exhibitions internationally. In Europe, POP MART has built a strong presence in key markets including the United Kingdom, France, Italy, Germany, the Netherlands and Spain, and is expanding into new high potential markets. Our expansion brings POP MART closer to European fans and offers new ways for them to connect with our IPs and stories. For more information, please visit and our LinkedIn Career page. What to Expect POP MART is a fast-paced company with a young and multicultural team where you can expect to: • Contribute to a fast-growing European business that combines retail, art, and creative storytelling, • Work with passionate teams across different countries, all connected by a shared love for designer collectible pieces and unique customer experiences, • Grow your skills through hands-on projects, collaborative learning, and opportunities to explore new ideas Benefits POP MART offers our employees: • Monthly appreciation gifts featuring our latest POP MART designs, • A structured bonus scheme linked to company and individual performance, • Access to a confidential Employee Assistance Programme (EAP) for counselling and wellbeing support, • Training and development programmes that build both professional skills and creative thinking, • Regular team events that bring our people together to share ideas and celebrate our work, • Join Our Team – 40-Hour Workweek, 7-Hour Shifts +1h Paid Lunch Responsibilities • Provide exceptional customer service and resolve any customer issues or complaints, • Manage the cashier point’s daily opening and closing procedures, • Be available to work flexible hours, including nights, weekends, and holidays, • Manage visual merchandising and product displays, ensuring the store's tidiness and cleanliness are maintained at the highest level Required Qualifications • Fluent in professional English, with excellent verbal and written communication skills, • Proactive with strong customer service skills to provide a memorable shopping experience, • Team-oriented with the ability to work well in a team If you are excited to be part of POP MART’s journey and believe you have the skills and passion to contribute, click Apply Now and send us your CV.

Assessment and Reconnection (A&R) Duty Worker Service: MIT (Assessment and Reconnection Service) Reports to: Service Manager / Team Leader Hours: Monday to Friday 9 AM to 5 PM (1 Weekend per Month) Job Purpose The Assessment and Reconnection Duty Worker plays a key role in delivering high-quality frontline support within the MIT Hub. The post holder will respond to immediate client needs, provide crisis intervention where required, and support the wider team in resolving housing crises quickly and effectively. The role involves maintaining a safe, welcoming, and supportive environment while ensuring the smooth day-to-day operation of the Hub. Key Responsibilities Operational Duties • Work flexibly within the agreed rota shift pattern., • Maintain a friendly, safe, and supportive environment within the project., • Cover all day-to-day Hub duties, including managing phone calls, post, and the door entry system., • Maintain a visible and active presence in the Hub area to respond promptly to enquiries. Client Support & Crisis Intervention • Respond to the immediate support needs of clients, providing crisis intervention where necessary., • Provide ongoing practical support to vulnerable clients to assist in resolving their housing crisis., • Feedback any ongoing client issues to the wider team promptly and appropriately., • Accompany clients to external appointments or services where appropriate., • Take delegated tasks from Assessment and Reconnection Workers as required. Safeguarding & Risk Management • De-escalate difficult or potentially dangerous situations sensitively and effectively., • Manage conflict between service users and seek emergency assistance when necessary., • Exclude individuals in accordance with agreed policies and review exclusions with managers., • Complete and submit reports following serious incidents or untoward events. Communication & Partnership Working • Record client complaints accurately, refer them to the appropriate person, and provide feedback where necessary., • Liaise effectively with Assessment and Reconnection Workers, volunteers, and external agencies to deliver a high standard of service., • Work collaboratively and provide support to colleagues, particularly during times of crisis. Person Specification Essential: • Experience working with vulnerable individuals, including those experiencing homelessness or housing crisis., • Ability to manage crisis situations calmly and effectively., • Strong communication and interpersonal skills., • Ability to work independently and as part of a team., • Good record-keeping and report-writing skills., • Experience within homelessness, housing, or supported accommodation services., • Knowledge of local housing pathways and external support services.

BioTalent are supporting a global leader in the development, manufacture, and distribution of innovative radiopharmaceutical products used in advanced diagnostic imaging and targeted therapies. With decades of industry expertise and international operations, they support millions of patients each year through high-quality, life-enhancing medicines. Our organization operates within highly regulated healthcare environments and is committed to innovation, operational excellence, and the highest standards of quality and patient safety. The Role We are seeking a Senior QA Specialist to design and implement analytical testing processes for radiopharmaceutical products while ensuring the QC Laboratory remains fully compliant with GMP and GLP standards. This is a hands-on, site-based role combining Quality Assurance oversight with active involvement in Quality Control activities. Key Responsibilities • Ensure production and analytical methods comply with GMP guidelines, pharmacopoeial standards (EP/BP), and product specifications., • Maintain and support the Quality Management System (QMS), including Deviations, OOS, CAPA, Change Control, Complaints, Recalls, Risk Assessments, Supplier Approval, and Validation documentation., • Review and approve QC analytical and microbiological results; manage investigations and ensure data integrity compliance., • Perform and oversee QC testing of radiopharmaceutical products in line with regulatory and internal standards., • Lead or support root cause investigations and implement effective corrective and preventive actions (CAPA)., • Maintain laboratory documentation, logbooks, validation master plan (VMP), equipment calibration schedules, and stock control., • Support batch release activities, audit readiness, and regulatory inspections., • Train technicians in SPECT and PET QC analytical testing across UK sites., • Support the QA Manager with day-to-day quality oversight and continuous improvement initiatives. Education & Experience • Degree in a related scientific discipline., • 2–3 years’ experience in radiopharmacy Quality Control., • Working knowledge of pharmaceutical chemistry and Good Manufacturing Practice (GMP)., • Strong attention to detail and practical laboratory skills., • Excellent communication and teamwork abilities., • Ability to work under pressure and manage priorities effectively., • Good customer-facing skills and professional conduct., • Basic computer literacy and strong time management. Reach out for more information to:

Company Description The AC Group, established in 1999, has built a strong reputation for delivering exceptional service in group and individual travel planning. It operates under three distinct brands: AC Tours, specializing in leisure group travel across Europe; AC Luxe, focusing on bespoke travel experiences; and FTP, a premier French tour operator offering tailor-made group tours, conferences, and educational trips. Together, these brands provide high-quality, customized travel solutions for their clients. The company is recognized for its dedication to exceptional service and creating memorable experiences. Department information: The focus of this division is on Group Travel Programs, Corporate & Incentive Travel and Travel Experiences & Logistics. Providing itineraries consisting of hotels along with ground services experiences across 3 destinations Uk, Ireland and France Role Summary: Responsible for overseeing daily sales performance and operational activities across multiple teams or locations. Leads and motivates staff, monitors team performance, and ensures operational procedures are followed consistently. Acts as a key link between management and frontline teams, supporting business objectives through effective coordination, problem-solving, and strategic decision-making. Key Responsibilities • Oversee the daily allocation of work, ensuring all client deadlines and service standards are consistently met, • Act as the primary point of contact for the team, providing proactive support, • Promote best practices and ensure full compliance with company policies and procedures, • Work closely with the Line Manager to provide updates to AC Management, including team performance, monitoring training needs, and development progress, • Develop, implement, and maintain Standard Operating Procedures (SOPs) to improve efficiency and service quality, • Support the team in sourcing suitable alternatives when requested services are unavailable, • Handle and resolve escalated customer complaints and staff challenges by identifying root causes, implementing corrective and preventative measures, and ensuring timely solutions while maintaining high service standards and team morale., • Coordinate emergency phone cover schedules and bank holiday rotas in the absence of the Manager, • Handle initial client enquiries promptly, ensuring same-day acknowledgement and regular updates, • Build and maintain strong client relationships, resolving issues and communicating new product updates effectively

Are you an experienced Primary Servicing Manager with mortgage industry experience? Pepper Advantage is one of the leading specialist loan servicing companies in the UK and we are looking for an experienced Primary Servicing Manager to join our team in Uxbridge. Our Primary Servicing Managers are responsible for delivery of the day-to-day service and performance goals of the Primary Servicing team that they lead. This includes the team and individual queue performance, call handling performance, people management, mandated decision-making, complaint handling, and project work. As a Primary Servicing Manager, your key responsibilities will include: • Managing the relationship with our client, representing Pepper Advantage appropriately through accurate timely reporting and governance, • Delivering the inbound call handling SLA by planning agent cover effectively and by monitoring Specialist activity, • Taking responsibility for resolving complaints as per the complaints process, • Complying with monthly QA, oversight, and end to end reporting, • Establishing and maintaining appropriate internal control safeguards, • Ensuring call observations and 1:1s are delivered for each agent monthly, • Recruiting, training, coaching, and developing the team as needed, • Delivering own and team annual objectives, • Building and maintaining strategic relationships throughout the business and with third parties, • Building and delivering the team plan to manage all queues within SLA goal Additional Information This role will be based in our Uxbridge office. We are currently operating a hybrid approach with the expectation of a minimum of two days per week being office-based. This will follow an initial office based training period. Essential Skills • Confident and experienced team manager, • Prior exposure to operational loan management, • Able to consistently deliver excellent customer service, • Experience in managing client relationships, • A robust understanding of relevant regulation and associated legislative policy and the impact this has on the role, • Prior exposure to loan and mortgage products, • Detail-orientated and able to use data effectively, • Self-reliant and self-motivated, • Able to effectively delegate and work to tight deadlines, • Strong English verbal, written, and presentation-based communication skills, • A good knowledge of Microsoft Office, • Accurate, well organised, and reliable Benefits • Salary of £45,000 per annum, • Hybrid role, • Private medical insurance, • Discretionary annual bonus, • Salary sacrifice pension matched up to 8%, • 25 days holiday (increasing with service) plus bank holidays, • EAP, • Enhanced maternity and paternity, • Wellbeing and volunteering days, • Eye care reimbursement, • Payroll giving, • Life Assurance About Pepper Advantage The UK arm of Pepper Advantage was established in 2013, and today we’re one of the most successful and dynamic loan-servicing businesses throughout the four home nations. With offices in London and the North of England, Pepper Advantage UK employs over 360 people and has approximately US$25 billion in assets under management. Key sectors include commercial and residential mortgages, including prime, near-prime and non-conforming, and SME loans.

Conduct Manager-Insurance London/Hybrid A leading London Market insurance business is looking to appoint a Conduct Manager to play a key role in the development and oversight of its conduct risk framework. Key Duties • Provide clear, commercially focused advice on conduct risk, • Support first-line teams in implementing effective controls aligned with Consumer Duty, • Lead compliance reviews of new and existing products, • Review customer communications and financial promotions, • Conduct regulatory gap analysis, • Perform complaints trend and root cause analysis to identify emerging conduct risks, • Maintain and enhance conduct risk frameworks, policies and procedure, • Prepare conduct-related reporting for senior management, committees and Board forums, • Support development of conduct MI, KPIs and KRIs, • Support the delivery of conduct risk training and awareness programmes, • Help promote a strong customer-focused compliance culture across the organisation, • Provide guidance and support to junior team members where required Experience Required • Significant second-line compliance experience within the London insurance market, • Strong technical knowledge of ICOBS, Consumer Duty, PROD and DISP, • Experience implementing conduct risk frameworks and controls, • Excellent stakeholder management, analytical and communication skills, • Ability to operate independently within a fast-paced, regulated environment

Rate: £600 - £650 per day via Umbrella 6-month contract (potential extension) We’re partnering with a leading fintech organisation to support the hire of a Regulatory Reporting & Governance Manager on a contract basis. This role sits within a second line of defense compliance function and offers strong visibility across senior stakeholders and key regulatory activities. The Role This position will take ownership of governance and regulatory reporting for the UK entity, ensuring compliance with regulatory expectations while driving improvements across monitoring and oversight frameworks. You’ll play a key role in shaping how compliance is delivered, with a particular focus on governance, reporting, and risk-based monitoring. Key Responsibilities Governance & Committee Oversight • Own and manage Risk & Compliance Committee activity, • Enhance governance frameworks and escalation processes Regulatory Reporting • Lead end-to-end regulatory reporting (e.g. complaints, incidents, fraud, notifications), • Partner with internal stakeholders and regulatory teams on submissions Monitoring & Oversight • Design and deliver a risk-based compliance monitoring programme, • Conduct testing and reviews to assess control effectiveness, • Identify gaps and support remediation activity, • Provide independent challenge to first line teams Policy & Advisory • Support development of compliance policies and procedures, • Provide subject matter expertise on UK regulatory requirements About You • Strong experience within UK financial services compliance, • Proven background in regulatory reporting and governance, • Hands-on experience with compliance monitoring and testing frameworks, • Solid understanding of FCA regulations (e.g. PSRs, EMRs, FCA Handbook), • Experience operating within a second line of defense (2LOD) function, • Confident engaging with senior stakeholders and presenting at governance forums If you have the above experience please submit your CV immediately

Legal Counsel Duration: 6 months Location: London (3 days onsite) Pay rate: £30.48 per hour Hours: 35 hours per week (can be 4- or 5-day working week) To provide effective legal counsel to assigned business functions or teams within a country/ BF/BU or Corporate function, acting as a legal advisor and business partner, negotiating contracts, managing litigation and providing counselling on substantive area legal issues. To act independently in complex legal matters and transactions; for example, Licensing and Divestment. Job Description: • Act as a business partner in all activities relating to the contractual negotiations and company’s statutory obligations by substantiating recommendations and providing legal advice and assistance to the senior legal counsels/Head Legal., • Draft basic transactions and contracts independently., • Advise on, and assists management decision-making regarding, contract and other risks relating to business activities and provides potential solutions therefor., • Manage disputes and litigation and/or investigations., • Manage relationships and monitors the work of outside counsel and legal experts., • Manage and support activities regarding compliance issues, such as anti-trust and regulatory., • Partner and liaise with external local counsels., • Participate in the development, recommendation and implementation of legal policies, procedures and guidelines., • Reporting of technical complaints / adverse events / special case scenarios related to products within 24 hours of receipt -Distribution of marketing samples (where applicable) Key performance indicators: • Case assessment quality combined with budgeting for own cases -Quality of reporting and communication -Impact on and perception of the overall status of the Practice (pulse check) Minimum Requirements: • Industry/ Business Exposure., • Operations Management and Execution. Skills: • Legal High-Volume/Low complexity., • Legal Generalist (Knowledge and experience related to more than one)., • Cost-Effective Spend Management., • Knowledge of Core work processes., • Knowledge of practices and standards.

ROLE OVERVIEW // Would you like to join an expanding and dynamic market leading pensions practice in one of the world’s most prestigious law firms? We are offering a fantastic opportunity for an ambitious individual to join us as an Associate in our pensions practice. We offer a highly competitive salary and comprehensive benefits package. Slaughter and May is recognised for exceptional legal service, commerciality and commitment to clients. We advise on a spectrum of legal matters, often high-profile, ground-breaking and complex. We are known for delivering innovative and bespoke solutions. Our Pensions Practice Our Pensions practice is part of our integrated Pensions, Employment and Incentives group which is led by 5 Partners and has more than 30 non-partner fee earners and Knowledge Counsel and Knowledge Officer. To give you a flavour of the breadth of work, the successful applicant would see all of the following: • Very large advisory balanced practice (both business-as-usual and projects) for both trustees and sponsors of schemes of all sizes (from sub-£20 million to £10s of billions) as well as insurers - including Railways Pension Scheme, New Airways Pension Scheme (BA), BBC Pension Scheme, Electricity Supply Pension Scheme, BT Pension Scheme, Severn Trent, Royal Mail and Centrica. Associates work on: highly technical benefit issues (GMP/Virgin Media/equalisation issues on buy-outs/pensions tax), funding negotiations on valuations and transactions; surplus refunds and winding-ups; funding structures working with financing colleagues (SLPs; guarantees; letters of credit; reservoir trusts; escrows); investment advice including strategy implementation; TPR moral hazard powers advice, including related board advice; administration agreements; master trust transfers., • Dispute resolution – member, IDRP and PO complaints for trustee clients, Part 8, professional negligence and rectification applications to Senior Courts and TPR investigations and proceedings. Recent current examples include questions of construction regarding scheme amendment powers following on from the BBC Pension Scheme cases and ongoing High Court litigation. We also advise on TPR s231 (funding) investigations and s43 (FSD) investigations. Pensions Associates work closely with colleagues in Disputes and Investigations., • De-risking through buy-ins/outs – we have advised on many of the biggest transactions in UK market history, including the £7.5 billion buy-in of the British Steel Pension Scheme and on the £6.5 billion buy-in of RSA’s two schemes with Pensions Insurance Corporation. We also act regularly for insurers, such as Legal & General, Aviva and PIC; we advised Legal & General on the £4.6 billion buy-in with Ford’s pension schemes and the £4.8 billion full buy-in for the Boots Pension Scheme., • M&A/IPOs/distress/corporate transactions - Associates work with corporate colleagues on deal structuring, due diligence, drafting and negotiation. This requires both technical expertise and commercial deal management. Examples include advising Vodafone on the pensions aspects of its agreement with CK Hutchison Group, owner of Three UK, to merge their respective UK telecommunications businesses to create the UK’s largest mobile operator, working with our Corporate team to advise Spectris on the pensions aspects of its competitive takeover by KKR and Reckitt Benckiser on the pensions aspects of the divestment of its Essential Home business. We have an extensive database of precedent advice and standard form documents managed by our Knowledge Lawyer team and a dedicated team know-how specialist. We run regular technical and BD training programmes. Associates have access to a dedicated and experienced pension knowledge lawyer. KEY RESPONSIBILITIES // The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. • Day-to-day contact for advising sponsor and trustee clients, • Drafting, reviewing and amending the legal and commercial aspects of pensions-related and pension scheme documentation, • Taking responsibility for pensions aspects of transactions, • Delivering first line support to clients on matters, working within a larger team of colleagues, at a range of experience levels, • Managing/supervising trainees, • Taking responsibility for working with other parts of the firm in advising on all of these areas, • Developing the practice by promoting the firm, both to existing and potential clients and by contributing to the creation of know-how, including client bulletins and other client and firm-facing training events CANDIDATE PROFILE // Candidates for this position must have: • A strong academic record and being at ease thinking fast and being able to reflect and identify the essence of a client’s query, • Keenness to learn and develop, • Ability to communicate succinctly, projecting confidence in both legal and commercial analysis underpinning the advice, • Ability to see issues from the client’s perspective and to work out how to deliver exactly what the client wants and needs, • Skill in drafting, advising and negotiating on complex transactions and matters, • First rate legal and technical skills combined with pragmatism, commercial knowledge and application, • Excellent client care skills, • Excellent transaction management skills, • Ability to develop and work in a fast-paced, intellectually challenging environment, • Resilience under pressure, endurance and ability to manage and meet multiple deadlines, • Experience in running negotiations and other meetings with limited supervision, • A high level of professionalism and integrity International Opportunities The vast majority of the work undertaken in the Pensions, Employment and Incentives group is international. Many of our clients are based overseas and the nature of our domestic client base is such that most of them have considerable overseas interests. Our Best Friends network ensures that we and our clients have access to the very best international legal advice which in turn enables us to see more than our fair share of the most interesting global disputes and investigations. English law is often at the heart of a matter so we frequently find ourselves playing a key role project managing the international advisers and bringing all the strands of the matter together. Culture of the Firm Our culture is one of doing all that is necessary to deliver excellence to each client as a team. Team is central to how we function. We foster a collegiate and non-competitive culture in which colleagues ask for advice and support. We operate an open-door policy and actively encourage discussion and knowledge sharing. Our practice holds regular social and team building events. It is a team. There are no billable hours or billing targets for associates. The firm has eleven diversity networks. Our aim is to foster a spirit of inclusion. We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

Job Title: Junior Practice Manager Location: Ilford Salary: £65k - £75k Overview: A well-established law firm is seeking a Junior Practice Manager to lead and oversee its administrative, HR, compliance, and operational functions across multiple offices. Reporting directly to the Equity Partners, the Practice Manager acts as a key link between offices, ensuring smooth coordination of firmwide policies, strategy, and operational excellence. Key Responsibilities: Human Resources: • Coordinate full recruitment process from job advert to offer., • Oversee onboarding and induction for all new hires., • Manage performance and capability processes, advising supervisors on best practice., • Review and update firmwide HR policies to ensure fairness and compliance with employment law., • Ensure timely completion of annual appraisals for all staff and partners., • Coordinate work experience programs., • Manage internal HR issues such as flexible working requests, special leave, and absence management., • Administer leaver processes to ensure continuity of client service. Risk & Compliance: • Handle client complaints and oversee responses., • Manage the firm’s training programs, ensuring completion of compulsory training., • Administer contract compliance requirements. Finance & General Administration: • Support Partners with business development and marketing strategies., • Attend partner meetings and provide commercial insights to assist strategic planning., • Administer salary review processes and approve monthly salary payments., • Liaise with IT consultants and provide first-line onsite IT support. Requirements: • Proven experience managing HR, compliance, and administrative functions in a professional services environment., • Strong understanding of employment law and HR best practices., • Excellent organizational and communication skills., • Commercially aware with the ability to provide strategic insights., • Able to work across multiple offices and manage competing priorities.

Albion Estate | In-House Legal & Contracts Administrator Location: London, UK Job Type: Full-time Company: Albion Estate Languages: English, Russian Salary: Competitive from £35,000 About the Role Albion Estate is looking for an experienced, commercially minded, and detail-focused In-House Legal & Contracts Administrator to support the business across contracts, legal administration, risk control, and internal legal processes. This is a key role for a candidate with at least 5 years of legal experience who is capable of managing a broad range of legal and contractual matters across the business. The successful candidate will be responsible not only for preparing and reviewing documentation, but also for strengthening internal legal processes, supporting dispute prevention and pre-litigation matters, and helping protect the company from operational and contractual risk. We are looking for someone who combines strong legal drafting skills with sharp commercial judgment, exceptional attention to detail, and the ability to think proactively, strategically, and outside the box. Company Description Albion Estate is a distinguished market expert specializing in high-profile residential developments across London. Since 2014, we have built lasting relationships with property developers, relocation agents, and clients from around the globe. Our focus lies in fostering long-term partnerships, prioritizing trust and quality service over short-term financial gains. We have a strong track record of guiding our clients through challenges, adapting to changing circumstances, and preparing for the future with innovative solutions. Key ResponsibilitiesContracts and Legal Documentation • Draft, review, amend, and manage a wide range of legal and commercial documents, • Prepare employment contracts, consultancy agreements, subcontractor agreements, supplier agreements, NDAs, service agreements, and work execution contracts, • Support the business in preparing legally sound documentation for ongoing operations and new business activities, • Maintain contract templates and improve document standardisation across the company, • Ensure all contracts are properly executed, filed, tracked, and stored in line with internal proceduresLettings and Property-Related Legal Administration, • Support the legal side of residential lettings administration, including tenancy documentation and related contractual matters, • Prepare and review tenancy agreements, renewals, addenda, notices, and supporting legal documentation, • Ensure paperwork is complete, compliant, and aligned with operational processes, • Support internal teams in managing documentation across the tenancy lifecyclePre-Litigation and Dispute Support, • Handle pre-litigation matters, legal correspondence, formal notices, and document preparation relating to disputes, • Assist with the management of claims, complaints, contractual breaches, and legal escalations, • Work on dispute prevention by ensuring documents, processes, and communications are properly structured from the outset, • Coordinate with external legal advisors where required and prepare internal case files and supporting materialsInternal Legal Processes and Risk Protection, • Build, improve, and maintain internal legal and contractual processes to reduce company exposure, • Review existing business practices and identify legal, contractual, and procedural risks, • Help implement safeguards, approval processes, and internal controls to protect the business from avoidable legal issues, • Support management in creating a more robust legal framework across operations, people, suppliers, and partners, • Ensure the business is better protected in relation to documentation, obligations, liabilities, and disputesCompliance, Control, and Administration, • Keep legal records, contract registers, and document databases organised and up to date, • Monitor important deadlines, renewals, notice periods, document expiries, and legal follow-ups, • Ensure consistency, accuracy, and attention to detail across all legal and contractual workflows, • Support the business with structured legal administration and reporting where requiredRequirements, • Minimum 5 years of legal experience, • Strong background in drafting, reviewing, and managing contracts and formal legal documentation, • Experience with employment contracts, subcontractor agreements, service contracts, and broader commercial legal documentation, • Exposure to pre-litigation, dispute support, legal correspondence, or claim preparation, • Strong understanding of risk prevention and internal legal process development, • Excellent written and verbal communication skills, • Outstanding organisational ability and document control discipline, • Ability to manage multiple matters simultaneously while maintaining precision and professionalism, • Strong commercial awareness and ability to balance legal protection with business practicalityKey Personal Qualities, • Exceptional attention to detail, • Ability to see matters from a 360-degree perspective, • Strong out-of-the-box thinking, • Highly proactive and solution-oriented, • Able to identify risks before they become problems, • Structured, reliable, and calm under pressure, • Strong sense of ownership and accountability, • Professional judgment and discretion in handling sensitive mattersPreferred Background, • Experience in real estate, property, lettings, construction, or commercial operations, • Experience working in-house or closely with operational business teams, • Familiarity with UK contractual and business administration practices, • Experience helping companies improve legal structure and internal protection mechanismsWhy Join Albion Estate, • This is an opportunity to take on a meaningful in-house legal and contracts role within a growing business, where your work will directly contribute to stronger legal protection, better structure, and safer commercial operations. You will play an important part in helping the company build more secure and scalable processes for the future.

About M3: A Japanese global leader in the provision of ground-breaking and innovative technological and research solutions to the healthcare industry. The M3 Group operates in the US, Asia, and Europe with over 5.8 million physician members globally via its physician websites which include mdlinx.com, m3.com, research.m3.com, Doctors.net.uk, medigate.net, and medlive.cn. M3 Inc. is a publicly traded company on the Tokyo Stock Exchange (jp:2413, NIKKEI 225) with subsidiaries in major markets including the US, UK, Japan, South Korea, and China, and in 2020 was ranked in Forbes’ Global 2000 list. The M3 Group provides services to healthcare and the life science industry. In addition to market research, these services include medical education, ethical drug promotion, clinical development, job recruitment, and clinic appointment services. M3 has offices in Japan, UK, France, Germany, Brazil, Sweden, China, USA, and South Korea, as well as India. About the Business Division: This role is part of QQFS, a Gothenburg based fieldwork agency and a wholly owned subsidiary of M3 Inc. QQFS is a leading provider of data-collection services for the pharmaceutical and healthcare industry. We specialize in conducting both qualitative and quantitative market research in The Nordics and Benelux regions, in addition to Austria and Switzerland. Job Description Essential Duties and Responsibilities: Including, but not limited to the following: Project Recruitment • Ensure that recruitment tasks assigned for projects in Scandinavia region and any other QQFS assigned markets are fully executed, • Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects, • Scheduling interviews, • Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery, • Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs, • Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners, • Ensure that monthly registrations targets are met for Scandinavia region, • and any other QQFS assigned markets are fully executed, • Execute the allocated panel building initiatives in Scandinavia region, • and any other QQFS assigned markets are fully executed, • Call new registrants to confirm and update email addresses, • Call users to reactivate their accounts, • Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution, • Work with the Project Management team to resolve project specific issues for members/respondents, • Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution, • Provide input on and assist with updating communication procedures, guidelines, and enhancements to the Support Ticket System, • Build and maintain strong relationships with the panel members through timely and professional communication across multiple channels, • Provide high quality support to M3 Global Research members via telephone and email/support ticket communication, • Work with other members of the global Panel team, report and resolve potential issues with internal and external systems and processes, • Investigate fraud respondents and take action based on M3 data quality procedures, • Complete the verification process for newly registered members, • Complete link testing for online Market Research projects and overlays for qualitative online screeners Qualifications Knowledge, Skills, Abilities: • Fluency in Danish and English and ONE other language is preferred: (French, German, Finnish, Swedish, Norwegian, Dutch), • Exhibit clear and effective communication both verbally and written with diverse audiences, • Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities, • Detail oriented with excellent analytical and investigative skills, • Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported. Additional Information Working hours: Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET) Monday - Friday Please submit your CV in English

Brigadiers are seeking a Senior Reception Manager to join their team. The successful candidate will be friendly, personable and passionate about all things food and drink. This is a fantastic opportunity for an experienced Senior Reception Manager/ Reception Manager looking for a new role in an award winning, critically acclaimed group. The Restaurant Inspired by the army mess bars of India, where military regiments go to eat, drink and socialise, Brigadiers accommodates 140 covers internally with a further 34 on an outdoor terrace. Encouraging socialising and camaraderie, live sport is shown on demand in selected rooms, whilst pool and classic card games is offered for those who wish to play while they eat and drink. The food offering focuses on different methods of Indian barbecue, utilising tandoors, charcoal grills, rotisseries, wood ovens and classic Indian smokers. The drinks offering marries together the food and social spirit of the restaurant with beer, whisky, cocktails on tap and large serves. The Position We're looking for an experienced Reception Manager to ensure a welcoming and engaging first impression, and an exceptional guest experience and ensuring a seamless journey for our guests from start to finish. If you have experience in the following, then we want to hear from you: • Proven experience as a Reception Manager or Senior in a premium high-volume London restaurant, • Deliver a professional and welcoming guest experience, building rapport to encourage repeat visits, • Manage reservations, walk-ins, and waitlists strategically to maximise covers and service flow, • Handle guest enquiries across phone, email, and in person with professionalism and diplomacy, • Oversee VIPs, regulars, and special requests with discretion and attention to detail, • Respond to guest feedback, complaints, and last-minute changes calmly and efficiently, • Maintain a strong presence on reception during peak service periods, • Optimise table allocation to support revenue and smooth operations, • Monitor booking trends and adjust strategies accordingly, • Coordinate large parties, private dining bookings, and special events, • Full proficiency in SevenRooms Benefits & Culture Our team is the most important part of our business, translating our passion for genuine hospitality to our guests every day. We are proud to work with industry-leading talent and recognise the importance of offering our teams the tools, guidance and experience necessary to build confidence and grow. We encourage you to bring your whole self to work and celebrate the skills and characteristics that make you unique. Your commitment to be kind and work hard comes with a range of benefits such as: Treat Yourself • Monthly JKS Dining Out Allowance, • Up to 50% off dining across JKS Restaurants, • Retail & Takeaway Discounts, • Code App Membership, • Discounted Gym Membership, • Stream – stream your pay earlier, • Company Donations for your involvement with Charities, • Cycle to work Scheme, • Employee Assistance Program, • Enhanced Maternity/Paternity Leave, • Access to Financial Advice, • Wedding Gift & New-born Care Package - Celebrating your big occasions, • Access to our fantastic L&D Calendar, • A personalised learning & development plan to develop your skills and knowledge, • Additional holiday for every year with us (rising to 30 days), • Employee referral scheme - paying up to £600 per referral, • Staff parties & long service awards The Group JKS Restaurants was founded by siblings Jyotin, Karam, and Sunaina Sethi in November 2008. Since its inception, the group has received critical acclaim and industry recognition, including 8 Michelin stars, 6 Michelin Bib Gourmands, a restaurant ranked among the World’s 100 Best Restaurants, and a spot in the Sunday Times Best 100 Places to Work 2025. The JKS portfolio currently features Michelin-starred restaurants such as Trishna, Gymkhana, Kitchen Table, Sabor, and Legado, along with cult favourites Hoppers, Brigadiers, Berenjak, Plaza Khao Gaeng, Speedboat Bar, Bibi, and Ambassadors Clubhouse. JKS Restaurants offers a unique opportunity to pursue a career in fine dining or to develop within trend-focused casual cuisine, with opportunities across all disciplines for those looking to advance their careers within a people-focused, collaborative hospitality group.

Position Title: Event Audience & Hosted Recruitment Director Reports To: Group Marketing Director, Europe & APAC – Northstar Travel Group Teams responsible for: Buyer Relations Team, telemarketing staff Products responsible for: Northstar events mainly in Europe, plus USA and Asia Pacific Direct Reports: Account Manager, Buyer Relations team and temporary telesales staff Works with: Senior management plus event, marketing, hosted buyer, data and sales teams Office Location: London, hybrid working About Northstar Northstar Travel Group is the leading business-to-business media company providing information and marketing solutions for the global travel industry. The company owns 14 media brands connecting 1.3M industry professionals through a comprehensive portfolio of digital, social, print and more than 100 events in 13 countries. Purpose The role is responsible for recruitment and engagement of senior-level buyers for Northstar Travel Media across its events / products: • Recruit delegates both personally and via the buyer relations team / telemarketing team., • On-going relationship management of buyers with the aim of securing them at Northstar events., • Is responsible for building, updating, cleaning & maintaining buyer databases for this purpose., • Leads the buyer relations and telesales team including recruitment, training, budgets and hitting KPIs., • Supports the hosted buyer and event team to deliver the delegate programmes in the lead up to and onsite at the events., • Reports numbers and targets accurately on a regular basis. Key accountabilities • Is responsible for delivery of agreed hosted buyer and delegate attendees and uses necessary strategy and tactics to deliver targets., • Ownership of the hosted buyer / event delegate databases including liaising with the data team to request and return data for the campaigns., • Manages buyer relations team to strategically find and recruit buyers to Northstar events throughout the year., • To plan and manage resource as and when required. To ensure team is trained, understands the product/show, that data is handled correctly and within GDPR guidelines. This includes overseeing the team’s day to day activities and regular 121s., • Is responsible for the recruitment budget including temporary staff and incentives and ensuring spend is within limits., • Is responsible for group coordinator recruitment including all necessary documentation, administration and reporting for this channel., • To manage the relationship with the external qualifier (if using) and being the qualifier of last resort if either the external qualifier or HB recruitment team are unable to reach a decision on suitability of buyer., • Has personal target and is responsible for actively making calls during campaigns to reach this target., • Looks to deliver the highest standard of quality in inbound and outbound calls via the team., • Assists hosted buyer & event teams to drive appointment numbers on request, and where necessary, exhibitor or sponsors appointments to fill any shortfall., • Supporting the hosted buyer & event teams to deliver the programme in the lead up to and onsite at the events., • Reporting numbers and targets on a regular basis., • Is responsible for vetting buyers across the events based on each event’s buyer criteria., • Is involved with advisory boards, workshops and other events as required., • Works closely with the marketing, sales, data, operations, and hosted buyer teams to achieve goals, feeding any industry knowledge back to the departments., • Researching and canvassing for new business., • Representing the events by attending many relevant industry events to ensure targets are met, industry expertise is expanded, and industry networks are rapidly developed. SUCCESS MEASURES • A proven understanding of and commitment to, growing the hosted and other delegate programmes through a business development approach., • Ability to manage and distribute data in a priority order., • Able to plan and work to a sales strategy., • Shows ability to think creatively to find solutions to reach targets., • Shows exemplary work ethos and actively gets ‘stuck in’ by making calls to drive numbers at times when resource is low / falling behind targets., • Strong project and time management abilities when required to juggle campaigns at similar times., • Excellent communication skills – verbal and written., • Ability to respond quickly when solving problems or complaints., • During live campaigns and events where a telesales team is available, a minimum of 25% of your time is spent on making delegate recruitment calls within the managerial role., • During small events, and with no telesales team, 75-100% of your time is spent on making delegate recruitment calls. BEHAVIOURS AND KNOWLEDGE • Highly organised with significant attention to detail., • Proven ability to manage a heavy workload and conflicting deadlines., • Self-motivated and able to lead team by example., • Team player., • Good data knowledge and abilities., • In-depth knowledge of all the technology required for this role including registration systems, diary systems and telephone systems., • Understanding USPs and benefits of own and competitor products., • Monitor competitor offering and websites to seek out new ideas., • Understanding market trends and developments to maximise sales opportunities. Please send your cover letter and your resume to . We offer a competitive compensation package, strong benefits and a dynamic and exciting culture.

Contract Manager 65,000-75,000 + package (full time) Tier 1 Maintenance Contractor Lewisham Role Overview You will support/lead the delivery of multi-million-pound external workstreams within the Lewisham borough and surrounding. Your focus will be on the long-term lifecycle of the housing stock, specifically targeting externals such as roofing, window/door replacements, cyclical decorations, and cladding remediation (EWI). Key Responsibilities • Oversee the full project lifecycle of external works, ensuring they are delivered on time, within budget, and to the specified quality standards., • Commercial Management: Take full P&L responsibility for your workstreams. This includes managing WIP (Work in Progress), Valuations, and Final Accounts., • Compliance & Safety: Ensure 100% adherence to Health & Safety (CDM 2015), Building Safety Act requirements, and Fire Safety regulations., • Resident Liaison: Work closely with Resident Liaison Officers (RLOs) to manage access issues and resolve complaints, particularly critical in occupied high-rise or estate environments., • Supply Chain Management: Manage and monitor sub-contractors, ensuring they meet KPIs regarding safety, quality, and "Right First Time" delivery., • Stakeholder Engagement: Act as the primary point of contact for the Client (Local Authority/Housing Association), chairing monthly progress and core group meetings. Required Experience & Qualifications • Minimum 5 years in Social Housing Planned Maintenance. You must understand the sector and how to work alongside the client and tenants., • Deep understanding of external delivery (Roofing, Cladding, Brickwork, Fenestration) and Section 20 leaseholder consultation processes., • Proven experience managing a team of Site Managers, RLOs, and Quantity Surveyors. Certifications: • SMSTS (Site Management Safety Training Scheme), • CSCS Black Card (Manager level), • Asbestos Awareness / First Aid at Work, • HNC/Degree in Building Surveying or Construction Management (Desirable)

Head of School – SEMH / SEND Fixed-Term (Maternity Cover), with a clear pathway to a permanent leadership role as new schools open over the coming years Location: Lambeth Salary: Circa £70,000 + Equity Stake Holiday: 15 Weeks Overview: We are exclusively partnered with a leading specialist in education and therapy for pupils who have experienced adverse childhood experiences. With schools consistently rated ‘Outstanding’ by Ofsted, they are now seeking a Head of School to join the leadership team and make a tangible impact on pupils, staff, and the wider provision. Key Highlights: ▪ Rare equity stake - highly unusual at this level ▪ Autonomy to lead ▪ Small school settings - meaningful impact on every pupil ▪ Strong wellbeing culture with protected breaks ▪ Exceptional staff retention (leaders with 10+ years’ service) ▪ Opportunity to join a growing organisation at the right time This is a senior, hands-on leadership role within a specialist education setting supporting pupils with ACEs, complex SEMH needs, and associated SEND. As Head of School, you will be the most senior on-site leader, responsible for the day-to-day running of your school and the quality of provision across education, care, and safeguarding. You will lead from the front - visible in classrooms, present with your team, and fully engaged in the life of the school. The organisation operates a relationships-first approach, moving away from traditional behaviour management and focusing on building consistent, positive relationships that enable pupils to thrive. This is a high-accountability role. You will be expected to deliver against placement targets, maintain compliance with independent school standards, and ensure consistently high-quality outcomes for pupils. In return, you will be trusted to lead - with autonomy and support from senior leadership. You will have regular contract with the Executive Head, be part of a collaborative leadership team, and play a key role in shaping a provision that is continuing to grow. It is a demanding position, but one where the impact is clear and the reward - both professionally and personally - is significant. Key Responsibilities: ▪ Lead and embed a relationships-first culture across the school, modelling professionalism and practice ▪ Take ownership of day-to-day leadership, operational management, and site performance, ensuring compliance with Independent School Standards (ISS) ▪ Ensure consistently high standards across education, therapy, care, safeguarding, and enrichment/SMSC provision ▪ Deliver on placement targets and manage pupil admissions, transitions, and leavers effectively ▪ Act as Deputy Designated Safeguarding Lead (DDSL), maintaining a strong safeguarding culture ▪ Lead, support, and hold to account teaching and support staff, including inductions, mentoring (ECTs), and performance management ▪ Oversee timetabling and staff deployment, ensuring effective coverage during structured and unstructured times ▪ Monitor and evaluate teaching quality, planning, and pupil outcomes, using data to drive improvement ▪ Maintain a calm, safe, organised, and welcoming school environment ▪ Build and maintain strong relationships with pupils, families, staff, and external professionals ▪ Proactively manage conflicts, concerns, and complaints, resolving issues efficiently ▪ Lead briefings, meetings, and training sessions across the site ▪ Promote staff wellbeing while maintaining accountability and high standards ▪ Contribute to whole-school improvement and organisational growth, supporting wider leadership initiatives ▪ Ensure adherence to all policies and procedures, including safeguarding and data protection ▪ Contribute to wider school improvement and organisational growth About You: ▪ Qualified Teacher Status (QTS) and a relevant degree ▪ Experience working with SEMH and/or SEND pupils ▪ Proven leadership experience, ideally within a challenging or specialist setting ▪ Strong understanding of safeguarding, SEND frameworks, and independent school standards ▪ Ability to lead teams with clarity, consistency, and accountability ▪ Creative and imaginative thinker; solution focused and proactive ▪ Sense of humour, realistic and positive ▪ Excellent organisational and communication skills ▪ Resilient, solution-focused, and able to perform under pressure ▪ Committed to building positive relationships with pupils, families, and staff ▪ Comfortable balancing high expectations with a supportive leadership style ▪ Motivated to be part of a growing organisation and contribute to its development This is a rare opportunity to take on a meaningful leadership role, with the scope to shape your school and contribute to a growing organisation that genuinely values both its pupils and its staff. Applications are encouraged early - roles at this level, with this long-term opportunity, do not stay open for long. Contact Detail: To apply, or for more information and an informal confidential discussion please contact Madeleine Crosley at 0161 507 5060 or Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy. We offer a £500 voucher for successful referrals following completion of probation.

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. We’re fueled by our vision to create a healthier world. How? Our global team of more than 7,000 employees is committed to creating and delivering next-generation commercialization services to the life sciences industry. We are grounded in our cultural beliefs and serve more than 650 clients ranging from innovative biotech start-ups to established pharmaceutical companies. Our products, services and solutions help bring innovative therapies to market and support the patients who depend on them. Our jobs, skills and talents are unique, but together we make an impact every day. Join us! Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA. Job Description THE POSITION: Medical Information is a critically important customer-facing function that supports the safe and effective use of pharmaceutical company products by providing timely, scientifically balanced, evidence based, non- promotional information in response to unsolicited requests from healthcare professionals, patients, caregivers, and payers. Medical Information also plays an important role in handling adverse events and product complaints. As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight and/or management of assigned clients, including implementation, ongoing client management support, regular touchpoints and meetings. This position requires the ability to understand client needs, ensure deliverables meet expectations, including key performance indicators (KPIs) and service levels. The Associate Director will be expected to hire, manage, coach, mentor and support the development of direct reports, and provide leadership regarding MICC operations, procedures, and client/project operations. The role is home office based, (full-time position), ideally located in Poland, Ireland, the UK, Italy, Portugal, Germany or Spain and the job holder must be legally eligible to work in the European Union or in the UK. ESSENTIAL DUTIES AND RESPONSIBILITIES: Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by: PEOPLE MANAGEMENT • Manage direct reports, including mentoring, coaching, training, goal setting and feedback., • Direct the activities and responsibilities of the Medical Information Specialists, Medical Information Managers, and Medical Information Client Manager-Team Leads (CM-TL) who report to this position., • Support staff development and career development., • Support the hiring and recruitment of MICC staff. CLIENT MANAGEMENT AND OPERATIONS OVERSIGHT • Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings., • Understand client needs and ensure deliverables meet expectations, including KPI and service level agreements., • Assist with developing and executing Medical Information operational strategy and strategic initiatives., • Oversee Statement of Works (SOWs), invoicing, and client related Profit & Loss (P&L)., • Understand client needs, pipeline, any significant organizational changes, and any product changes/new product approvals., • Direct the daily operations of the MICC. This includes active monitoring of current workload (call volume, inquiry volume, phone staffing/coverage) and making adjustments or directing/reassigning staff to specific tasks/functions as warranted., • Oversight and review of daily/monthly schedules, schedule planning, reviewing and approving or denying requests for PTO based on operational needs/workload/staffing., • Determine, plan and execute clinical, customer/client-service, or other training programs for the MICC staff., • Identify and deliver appropriate project management training programs to existing and emerging CM-TL., • Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANA- MICC)., • Participate in client audits and collaborate with EVERSANA Quality to facilitate audits., • Manage client invoicing. TEAM LEADERSHIP • Mentor junior staff. Provide initial and ongoing training to staff., • Ensure staff performance and proficiency across client product(s) & procedures., • Monitor and update client resources to ensure staff have the most accurate and current information., • Maintain client and client product information reference files., • Proactively monitor work processes related to handling medical information inquiries and ensure compliance with client performance requirements of EVERSANA-MICC., • Provide constructive suggestions and follow through with the implementation of appropriate changes. This may include revising/updating content or processes to meet EVERSANA- MICC service standards as well as the expectations and requirements of the client(s). MEDICAL INFORMATION SUPPORT • Provide medical information contact center support as needed., • Triage and respond to unsolicited medical information inquiries from health care professionals, consumers, and other contact center customers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries., • Handle medical information requests across multiple channels and platforms (phone, email, CRM, live chat, etc.), • Identify and perform intake of adverse events and product complaints during interactions with customers in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s post-marketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and the level or depth of information to be collected. ALL OTHER DUTIES AS ASSIGNED Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. PEOPLE LEADER People leaders must possess both the skills to effectively accomplish these tasks and the emotional intelligence to do so in alignment with our cultural values. In addition to the critical management and leadership tasks listed above, this role also includes the following unique responsibilities: • Responsible for and overseeing their respective department., • Interview, select and supervise the activities of the department staff; communicate interpret and discuss with team the company policies and procedures., • Determine job objectives, work methods and performance standards; review performance relative to departmental objectives discussion appraisal with each employee and performance; authorize and communicate salary changes, promotions, transfers, discipline and discharge and administer all other personnel actions. EXPECTATIONS OF THE JOB: • Metrics: Maintain and contribute towards process improvement, which positively impacts metrics associated with activities of the MICC; metrics are subject to change annually or more often as deemed necessary., • Customer Services: Maintain and drive continuous improvement initiatives to optimize customer service and customer satisfaction associated with MICC service delivery., • Hours: Able to work full-time and be flexible with work scheduling as required by clients and management. An individual in this position must be able to successfully perform the expectations listed above. Qualifications MINIMUM KNOWLEDGE, SKILLS AND ABILITIES: The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required. • Education: Master of Science (MSc) degree in Life Sciences or healthcare or equivalent., • Experience: 5+ years of Medical Information and/or pharmaceutical industry experience., • Knowledge of Medical Information Industry Best Practices., • Excellent interpersonal and communications skills, and the ability to listen to and understand complex issues and needs of various stakeholders including Corporate and Divisional personnel, staff members, clients/customers, vendors, technical/systems issues/limitations. Some of these issues/needs may conflict with other issues/needs, necessitating good judgment and the need for decisions that put the safety of patients and the delivery of our service to clients first., • Ability to effectively motivate/monitor/manage individuals to ensure performance of all required activities/tasks/functions., • Familiarity and understanding of EMA and local Regulations and European health-care systems affecting (biologics, pharmaceuticals, medical device manufacturers). In particular, detailed knowledge and understanding of the regulatory and compliance environment as it relates to the medical communications contact centre. Ability to keep up to date with all relevant changes to regulations or conditions affecting the operation of the European MI Department., • Familiarity and experience with planning/designing/delivering effective training programs, including an understanding of various learning styles and appropriate tailoring/customization of programs based on learning style. PREFERRED QUALIFICATIONS: • Education: Advanced Healthcare Degree (preferred PharmD or equivalent), Masters in Business Administration or Regulatory Science., • Licensure: Pharmacist license., • Experience and/or Training: More than five years of experience in Medical Information management role and/or relevant pharmaceutical industry management position., • Demonstrable skills in strategic/analytical thinking, people management/development, project management, and time management., • Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms., • Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude., • Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate., • Fluent in English plus one or more other European language to the Common European Framework level B2, C1 or C2., • Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance., • Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior. Additional Information Patient Minded I act with the patient’s best interest in mind. Client Delight I own every client experience and its impact on results. Take Action I am empowered and hold myself accountable. Embrace Diversity I create an environment of awareness and respect. Grow Talent I own my development and invest in the development of others. Win Together I passionately connect with anyone, anywhere, anytime to achieve results. Communication Matters I speak up to create transparent, thoughtful, and timely dialogue. Always Innovate I am bold and creative in everything I do. Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA. From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Follow us on ___ | ___

Travel Operations and Customer Services Manager Base Salary to £38,000 + Benefits Hybrid - Central London Our client is a B Certified travel company who create unforgettable adventure based travel experiences designed for fundraising challenges for both individual and group travel to worldwide destinations. They are now recruiting for a Travel Operations and Customer Services Manager to join the team. This is a pivotal role with the Travel Operations and Customer Services Manager being a senior, hands-on role, responsible for delivering a safe, good-value experience for their trip participants from booking through to the successful completion of their chosen challenge. This involves overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. To be considered, candidates must have senior operations and customer services experience gained within adventure or student travel with an understanding of group travel with the ability to manage relationships with suppliers. There is a clear pathway for the right candidate to progress into a Senior Operations & Customer Experience Manager role and, longer term, Head of Operations, based on performance and commitment. This role is offered on a hybrid basis - Central London Travel Operations and Customer Services Manager Duties: Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised. Administer the agreed pre-departure checks process for all Active trips, liaising with other relevant staff to ensure participants and charity partners are communicated with where necessary. Taking responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account. Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised. Monitor suppliers performance and adherence to contractual obligations and ensure that the CEO is made aware of issues as soon as possible after they arise. Travel Operations and Customer Services Manager Experience Required: Previous operations experience within adventure or student-based travel Experience in administering group travel packages Building and maintaining professional relationships with suppliers Experience dealing with customer enquiries and complaints Travel Operations and Customer Services Manager Salary and Benefits: Base Salary to £38,000 based on experience 23 days annual leave Hybrid Working Career progression Travel opportunities Career progression Workplace pension To apply for the Travel Operations and Customer Services Manager role, please email me your CV a member of the team will be in contact to discuss the role and company

Are you an experience Operations Executive / Manager within the Travel / Educational Travel Industry? Do you love all things Adventure / Challenge Travel? We have the role for you! One of the UK's leading operators of challenge Travel / Events (UK & Abroad) are looking for an experience Operations and Customer Experience Manager to join their team! The Operations Manager is a senior, hands-on role within the company, responsible for delivering a safe, good-value experience for our university student trip participants from booking through to the successful completion of their chosen challenge. This entails overseeing the pre-departure experience of participants as well as the management and booking of supplier services to ensure all trips are run safely and efficiently for all participants. The role: • Overseeing the overall operations / admin for scheduled trips / events, • Maintaining Trip Date Mapping documents to ensure all trips are planned efficiently, liaising with sales staff to ensure departure dates are optimised., • Take responsibility for ensuring that trips are mapped on dates with the best value flight prices and choose the best value airlines for each routing, taking flight times, layovers, cost per person and contractual terms into account., • Request, negotiate and agree trip-specific quotes/contracts with airlines as early as possible, ensuring the cost per travelling participant is minimised., • Take ownership of the pre-departure information and support journey for all participants and ensure it is optimised (executed by the Ops and CX coordinator), • Take responsibility for recruiting (advertising, interviewing, training and budgeting) for ICOs and Events Managers (treks, 3 peaks and marathons) and medics for all required trips., • Provide the company’s medic with a comprehensive list of all participants who have indicated a medical condition, obtain all advice in writing and provide feedback to other relevant staff where the medic determines that a participant is not fit to travel., • Track departmental budget lines and provide forecasted figures on request The Person: • Experience in operations / administering group travel packages, • Building and maintaining professional relationships with suppliers, • Managed overseas incidents, • Experience with using custom CRMs, • Dealt with customer enquiries and complaints, • Experience of managing staff, • Travelled extensively, • Understanding of how travel packages are formed, • Strong IT literacy, especially spreadsheets, • Excellent written and oral communication skills, • Ability to deal professionally with people from different cultural contexts, • Creating and maintaining effective working relationships, • Good presentation skills, • Drive, ambition and a desire to hit targets and achieve results, • Passion for running and/or adventure travel The package: • A salary of circa £37,000 (depending on experience), • Hybrid working – Office location in The City (St Paul, • Monday – Friday working hours, • Opportunities to Travel Interested? Please click APPLY or contact