Manage Customer Complaints - Oversee complaint entries, collaborate with Site Quality teams, deliver consumer-friendly responses, and train customer service teams. You'll monitor media activity ...
Deal with routine and difficult enquiries from telephone callers and clients effectively and efficiently and to ensure that all clients complaints are dealt with professionally and promptly at all ...
Ensuring complaints and adverse incidents are accurately recorded and addressed in a thorough and timely manner in accordance with the company QMS. * Responsible for hosting MHRA inspections, writing ...
Ensure all day to day business as usual compliance breaches and complaints handling support is provided in a timely manner. * Act as a second line defence to identify and monitor risks and provide a ...
Establish and monitor key performance indicators (KPIs) to assess and track quality metrics, including product quality, batch release times, deviation/incident rates, and customer complaints
Manage day-to-day customer interactions, handling escalated customer inquiries, complaints, and issues. * Work closely with other departments, including logistics, sales, and marketing, to ensure a ...
Efficiently handle customer complaints and queries. * Maintain and improve service desk operations. * Collaborate with international teams to solve customer issues. * Travel up to 50% to support ...
Responsible for day-to-day administrative duties and any other relevant duties as requested including HR paperwork, ad hoc reports, and gathering information for complaints. * Undertaking secretarial ...
To report accidents, complaints and any untoward incidents promptly to the Clinical Logistics Manager. * Attend the base at the required time by the Clinical Logistic Manager and adhere to the ...
Respond to complaints professionally and engage with resident groups to maintain high satisfaction levels. About You To excel in this role, you will bring: * A degree in Building Surveying or ...
Support all processes aimed at maintaining compliance, minimizing escalations, and resolving complaints efficiently. . Professional Development: Support team members in their pursuit of PMI exams