Complaints jobs in Rugby - Page 2Create job alerts

This contract role has been created to help reduce a backlog of Stage 1 housing complaints while supporting wider service improvement activity. This is a hands‑on position suited to an experienced housing complaints professional who can confidently manage cases and deliver high‑quality, complian

Complaints Specialist Advisor – Financial Sector (Remote UK based Working). You have to be able to write final written complaints response letters. Applicants must have at least one year of prior experience managing complaints in a UK FCA-regulated financial services environment.

The ideal candidate will ensure adherence to policies, training & competence scheme and risk frameworks at all times, whilst delivering excellent customer service in the resolution of complaints within SLAs and deadlines. You must be able to evidence a minimum 1 years previous experience in Complain

Customer Services team within the Complaints Department. Confidence handling customer complaints and resolving issues effectively. Customer Services within a Complaints Department.

In this position, you will: Managing and investigating Stage 1 & 2 complaints from tenants and residents Acting as the main point of contact for residents, keeping them informed throughout the complaints process Liaising with internal teams to gather information and resolve issues efficiently Ma

The Complaints Officer is responsible for owning and managing customer complaints and escalations end-to-end,ensuring they are investigated and resolved consistently, professionally, and within defined service levels.

Working pattern:Hybrid (initially more office-based for training, then 23 days in office)Purpose:Manage complaints and information requests (FOI/EIR), ensuring compliance with legislation, delivering high-quality responses, and supporting ser

Were working with a public-sector housing provider who urgently requires a Housing Complaints Handler to support their team during a period of high complaint volumes. This is a hands-on role where youll take ownership of stage 1 housing complaints from start to finish, helping to ensure residents re

Goodman Masson are currently working with a social housing organisation in Surrey to recruit for an interim Complaints Investigator. In this key role, you'll take ownership of complaints from start to finish, working to resolve issues effectively, restore customer trust, and drive continuous improve

This Complaints Team Leader position offers the opportunity to lead on complex cases, support a high-performing team, and drive meaningful improvements across housing services.

Investigate Stage 1 and Stage 2 complaints in line with the council's corporate complaints policy. Investigate disrepair concerns, service failures and property-related complaints across temporary accommodation placements. Experience handling complaints, repairs casework or resident enquiries within

This role involves managing the Complaints Management Framework, ensuring timely and accurate regulatory returns across various jurisdictions.

Oyster Partnership is seeking a qualified Environmental Health Officer to support a Dorset-based council.The role includes undertaking food complaint work and health & safety investigations, with the potential for food hygiene inspections.Candidates should have at least 2 years of experience, be EHR

As the Senior Complaints Operations Manager, you will hold a pivotal leadership position reporting to the Director of Complaints, Fraud and Financial Crime. Lead all aspects of Root Cause and Remediation activity resulting from complaints to identify systemic failures and drive long-term business im

This position offers the chance to manage complaints and ensure clarity throughout the complaint lifecycle.

We're looking for a Complaints Business Partner (CBP) to drive organisational learning through complaints, managing our most complex cases and embedding processes and capabilities across teams to ensure insights inform strategy and improve resident outcomes. Leading organisational oversight of cross

Claims & Complaints Lawyer (Contract). In this position you’ll support the management of claims and complaints, engage with regulatory bodies, and contribute to the firm’s wider contentious and risk‑related matters. Drafting responses to client complaints.

This is a critical role supporting Medway Council in managing complex SEND casework, complaints, and tribunal processes. Prepare evidence and responses for complaints, enquiries, and Ombudsman investigations. Monitor and track tribunal作为 tukuna casE complaints, and outcomes to inform service imp

Experience in complaints handling, FOI, GDPR, or casework (ideally within local authority or Children’s Services). Job Title: Complaints, Members Enquiries & Information Governance Officer. Reporting to: Team Leader – Complaints & Information Governance.

This is an entry‑level administrative role within the Complaints Operations team of a leading third‑party managing agent in the Lloyd’s of London market. The team is responsible for ensuring complaints are handled accurately and within strict regulatory timeframes, helping protect customers an

This role involves investigating food-related complaints and handling Health & Safety issues, with potential food hygiene inspections required.

Senior Manager, Compliance Complaints page is loaded## Senior Manager, Compliance Complaintslocations: Cannon Street, Londontime type: Full timeposted on: Posted 9 Days Agojob requisition id: R16774Job TitleSenior Manager, Compliance ComplaintsJob DescriptionIG is a FTSE 100 fintec

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

This role requires strong analytical skills, effective communication, and experience in handling complaints.

A recruitment agency in the UK is seeking a Complaints, Members Enquiries & Information Governance Officer. You will be responsible for managing complaints and information requests, particularly regarding Children’s Services, ensuring timely responses and legislative compliance. The ideal candidat

Queen Mary is looking to recruit a new candidate to the Appeals, Complaints & Conduct Officer role within the Appeals, Complaints & Conduct Office (ACCO). The Appeals, Complaints & Conduct Officer is a senior caseworker within ACCO who works across the University to ensure best practice in matters r

Torus Group is looking for an experienced Customer Resolution Team Leader in the United Kingdom to lead the delivery of a high-quality complaints handling service.

Queen Mary University of London is seeking an Appeals, Complaints & Conduct Officer. In this senior caseworker role, you will oversee student appeals, complaints, and conduct cases, ensuring compliance with policies while balancing a supportive approach.

You will own and manage all Defined Benefit pension complaints, achieving the right customer outcomes while identifying opportunities to continually improve service throughout PRT Client services, LGRI. You will also investigate complaints and resolve within the regulatory framework prescribed by th

This role involves managing customer complaints, ensuring they are resolved fairly and in compliance with regulatory requirements. A well-established B2B lender in the UK is seeking an experienced Complaints Handler for their risk and compliance function.

Responsibilities include conducting new premises and food hygiene inspections, as well as managing food and health & safety complaints.

A leading UK financial services group is seeking an experienced Senior Complaint Handler to manage Defined Benefit pension complaints. The role involves investigating complaints, ensuring regulatory compliance, and delivering empathetic customer responses.

Customer Service Caseworker / Service Recovery Complaints Officer. As a Customer Service Caseworker you will take ownership of customer cases where there has been high contact, working proactively to resolve issues and prevent escalation into formal complaints.

A growing financial services company in the UK is seeking an Aftersales Agent to manage customer complaints effectively. You will be responsible for the entire complaints process, ensuring positive outcomes.

Manage and investigate customer complaints from initial receipt through to final resolution. Acknowledge complaints within required timeframes and maintain clear, professional communication with customers throughout the process. Ensure complaints are handled in accordance with FCA rules, DISP requir

A leading third-party managing agent is seeking an entry-level administrative professional to join the Complaints Operations team. This role involves managing complaints, drafting professional correspondence, and supporting compliance with regulatory deadlines.

A local authority in Greater London seeks an experienced Complaints and Enquiries Officer to manage and resolve complaints related to homelessness services.

You have to be able to write final written complaints response letters. Applicants must have at least one year of experience managing complaints in a UK FCA-regulated financial services environment. The role requires flexibility to handle a range of tasks, including dealing with moderately complex a

Complaints and Enquiries Officer. An experienced Complaints and Enquiries Officer is required to support a Housing Services team within a local authority setting. This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including

A leading fintech company is seeking a Senior Complaints Operations Manager to oversee their complaints department, ensuring regulatory compliance while enhancing customer satisfaction.

Customer service experience, including complaints handling and continuous improvement. We're looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you'll lead continuous im

A leading HR professional body in the UK is seeking a Senior Case Manager to steer the Code Complaints team.

Croydon Council is looking for a Complaints Resolution Officer to manage and investigate complex complaints.

We’re looking for a Complaints Manager to own and evolve our complaints function — ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. Lead the end-to-end complaints lifecycl

Complaints & Continuous Improvement Lead. We’re looking for a proactive Complaints & Continuous Improvement Lead to drive service excellence across our Cement, Packed Products, Aggregates and Powders businesses. In this key role, you’ll lead continuous improvement initiatives, streamline process