Contact centre jobs in Birmingham - Page 4Create job alerts

Team Manager Contact CentreAbout the RoleWere looking for a confident, people-focused Team Manager to join our Operations team, supporting the delivery of high-quality, safe and responsive services within our NHS 111 Contact Centre and wider Integrated Urgent Care (IUC) provision.

A leading contact centre services provider in London is seeking a Senior Business Development Manager to drive growth by converting qualified leads into new client relationships.

Are you a commercially driven Contact Centre leader who thrives in a high-performance, sales-focused environment? My Client is seeking an experienced Contact Centre Manager (Sales) to take ownership of a critical function within the business. As Contact Centre Manager (Sales), you will hold full acc

Your design work will specialise in one of three distinct disciplines either network solutions, voice solutions or contact centre solutions. Voice contact solutions - One Cloud Cisco, Microsoft Teams, Five9 Cisco Unified Communications.

This is a full-time, on-site role for an Outbound Bookings Advisor based in Durham.The Outbound Bookings Advisor will be responsible for managing appointment bookings, following up with clients, addressing queries, and providing exceptional customer service.The individual will conduct outbound calls

A recruitment agency is seeking an experienced Contact Centre Manager (Sales) in England to oversee sales and customer retention across multiple locations.

A leading holiday technology company in Greater London is seeking a Senior Contact Centre SaaS Administrator.

A global appliance company is seeking a dedicated customer service representative to manage inbound/outbound sales inquiries.The ideal candidate will have experience in sales or customer service and possess excellent communication skills.A hybrid working scheme is available following successful prob

This is a great opportunity to join a Workforce Planning team and play a key role in helping Contact Centre teams deliver their best. Strong knowledge of WFM systems (Calabrio, Genesys, NICE, or similar) and omnichannel contact centre platforms. Background working in a fast‑moving, omnichannel con

We are seeking an experienced Contact Centre Solution Architect with a strong background in NICE CXone and the broader NICE AI-powered CX platform. Deep understanding of modern contact centre operations.

This role involves designing, implementing, and maintaining cloud-based contact centre solutions using Amazon Connect.

Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent (Entry Level) and become a pivotal part of our dynamic team dedicated to revolutionizing the blockchain industry. Join BLOCKCHAINOLOGY LTD as a Contact Centre Agent. In this role, you will be the first point of contact for our valued clients, provid

You'll be the first point of contact for any of our users who have questions, problems, feedback and compliments! COps are the face of AerialBuz and the main way our customers communicate with us. You'll be the first point of contact for any of our users who have questions, problems, feedback and co

Experience of designing, selling and deploying contact centre solutions and outsourcing services for contact centres. Capgemini's Intelligent Customer Operations practice is focused on the design, build and operate across clients' Customer Operations and Contact Centres. Running and transformation B

Reporting to the Director of IT, the Senior Contact Centre SaaS Administrator will provide operational and strategic support to facilitate the day to day running of our contact centre systems, including CRM and Telecom systems. Building and maintaining automation workflows using N8N to streamline co

The Contact Centre Solution SME is a senior expert responsible for shaping, designing, and guiding end-to-end contact centre solutions across omnichannel platforms including voice, chat, messaging, self-service, and AI-augmented interactions (Conversational AI). Job Role: Contact Centre Solution SME

As a Contact Centre Advisor, you will be the person who delivers delight in our contact centre by opening our guests’ eyes to the wonderful holidays they can enjoy, as well as answering all their questions and giving them a great feeling about Away Resorts. You will also have at least a year’s e

A recruitment agency is seeking a Contact Centre Forecasting & Demand Planning Specialist in the West Midlands, UK. This hybrid role requires expertise in forecasting, demand planning, and capacity models within a contact centre environment.

Join Our Growing Team as a Contact Centre Sales Agent!. Experience in inbound/outbound sales (call centre experience preferred).

A prominent housing organization is seeking a Housing Advice Officer based in Birmingham.This full-time office-based role involves providing telephony-based advisory services, addressing complex Housing and Antisocial Behaviour queries.The ideal candidate will have experience in Housing Management,

Experience of working within a shared services centre environment. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Experience of working within a shared services centre environment. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Proven track record of success in new business development and sales leadership within outsourced contact centres or related BPO services. If you are a driven sales professional ready to take ownership of a critical growth area within SS&C Technologies, apply today to join us in transforming the out

Are you passionate about helping others and making a difference? Do you want a job changing people’s lives?.Then join our team to embark on an exciting career journey as our Customer Experience Specialist!.You’ll discover our working environment is unique.We empower our people and trust them to

A leading loyalty solutions provider is seeking a Tech Lead in London to design and architect solutions for contact centre products.

A growing international outsourcing firm is seeking a Finance Business Partner to provide financial insights and support within contact centre operations.

Previous contact centre experience is not required (although would be beneficial). We are looking for an Inbound and Outbound advisor to join our team at our contact centre located in Redditch.

Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.

As Finance Manager for Disruption and Customer Contact Centre, you will be the end‑to‑end finance contact for Disruption and Customer Management Centre costs, providing complete financial management and ownership for this area. You will partner with business owners and drive financial performanc

Do you have experience of delivering Tenancy and Housing Management services? Are you looking for an alternative to working out in the field, but still want a role that offers frontline contact with customers? Then look no further! We have a fantastic opportunity to join us as a Housing Advice Offic

Unified Communications & Contact Centre Product Manager. Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team.

Join us as a Contact Centre Sales Advisor in our Osterley contact centre earning £27,560 per annum with incentives on top – you can earn an extra £4,900 on average by achieving targets.

The Contact Centre Solution SME is a senior expert responsible for shaping, designing, and guiding end‑to‑end contact centre solutions across omnichannel platforms including voice, chat, messaging, self‑service, and AI‑augmented interactions (Conversational AI). Contact Centre Solution Archi

This is a rare and exciting opportunity to shape the strategic direction of our Integrated Contact Centre (ICC), driving the delivery of high‑quality, safe, and responsive services for the communities we serve. As the senior leader responsible for 999, 111 and future call-handling service lines, y

A leading loyalty solutions provider is seeking a Tech Lead to enhance their contact centre products.

A leading low-cost airline based in Luton is seeking a Finance Manager for its Disruption and Customer Contact Centre.

A dynamic financial services company is seeking a Contact Centre Sales Agent to join their team in England.

A customer service organization is seeking an Outbound Bookings Advisor for a full-time role in Durham.The successful candidate will manage appointment bookings, follow up with clients, and provide exceptional customer service.Key skills include excellent communication and organizational capabilitie

A financial services firm seeks a Senior Software Engineer to design and maintain AWS-based solutions for their contact centre platform in London.

We’re recruiting a “Contact Centre or Field Based Resource” experienced Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand modelling expertise for both a complex and change

A leading franchise dealership network in the UK is seeking an Inbound and Outbound advisor for their contact centre in Redditch. No prior contact centre experience is required, making this a great opportunity for those motivated and willing to learn.

Sales Advisors - EE If you’re a natural when it comes to connecting with people – building relationships and understanding their needs – you could be a great fit for a Sales Advisor role with EE.At EE, we’re harnessing the power of technology to bring people together and change their lives f