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untypical are an ambitious, customer focused housebuilder that put people and the planet at the heart of everything we do. We're dedicated to delivering the best possible standards in design, build quality, and service for our customers. We're looking for talented and enthusiastic people who will share this passion, to join our team. Our benefits package includes: Company bonus scheme Enhanced Company Pension Life Assurance 26 days holiday with additional bank holidays Holiday Buy Scheme Employee Assistance Programme We have an exciting opportunity for a Sales Administrator to join a friendly team working from our Western region and based at our office in Exeter on a permanent basis. Duties include: Support Sales Director and sales department daily and be the main point of contact for any admin related issues. Manage Sales reservation documents and issue out to all parties involved. Update weekly price lists and systems as and when new or re-releases happen. Participate in weekly build sales meeting and record minutes and completion dates to issue out to wider sales team. Assist the contract progressor and provide cover when necessary Ensure reservation admin systems are updated on a regular basis if any changes have been made and make relevant parties are aware. Ensure monthly completion items are ordered and collected by the sales team in readiness for completions. Deal with sales invoice queries, purchase card receipts, BACS payments to customers and support the finance team. Support other departments within the company and be the point of contact. Submit monthly NHBC report to customer care manager for all reservations, exchanges, completions, and cancellations that month. Additional suitable duties as required. We're looking for the following experience: Experience in a sales and/or administration Microsoft suite to an intermediate level including Word and Excel CRM experience Bringing together two trusted housebuilding brands, Tilia Homes and Hopkins Homes, untypical aims to make a positive difference to the UK housebuilding market and help to provide greater access to homes which are affordable for buyers. Guided by an innovative approach and a commitment to excellence, untypical focuses on creating sustainable, inclusive communities, delivering homes across the UK that people want to live in and are good for the planet

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service. We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence. Due to continued growth, we are looking for a Showroom Manager to lead our upcoming Exeter Showroom. As we expand from strength to strength, we would love to hear from you! Salary: Base Salary of £33,000.00–£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925) Working hours: Full-time, 37 hours per week with 2 days off Location: Exeter, United Kingdom The role: As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is always presented to the highest standard. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and interior design. You will play a key role in managing customer relationships from initial enquiry through to aftercare, ensuring every client receives a gold-standard service experience. What You Will Be Doing: Managing and supporting a small sales team Welcoming customers into the showroom and building strong client relationships Providing advice on suitability, sizing, pricing, and interiors with confidence and creativity Creating quotations, processing payments, arranging deliveries, and managing after-sales service Managing the showroom diary and online appointments Updating the CRM system with customer information and daily activity Problem solving and handling customer queries effectively Ensuring the showroom is presented to an exceptional standard at all times To be an excellent Showroom Manager, you will need: Excellent customer service, organisation, and time management skills Confidence engaging with customers face-to-face and building rapport Strong written communication skills with the ability to produce clear, concise emails A commercially minded approach with proven ability to drive sales Exceptional attention to detail A proactive, hands-on attitude within a fast-paced environment Strong interpersonal skills and willingness to support the wider team Ability to use initiative and anticipate future business needs Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word A background in design, interiors, or a creative industry (desirable) High-end retail experience (desirable) Full UK driving licence preferred Benefits We Offer: A friendly and welcoming team environment Competitive salary package with bonus potential Paid training and development opportunities Employee Assistance Programme Competitive holiday allowance with option to buy additional days Enhanced parental leave Company pension scheme Healthcare cash plan (Simply Health) Employee, friends, and family discount on Quorn Stone products Wellbeing initiatives, including Mental Health First Aiders 2 volunteering days per year If you're passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, we'd love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if you're excited about the role but don't meet every requirement, we still encourage you to apply. TPBN1_UKTJ

a global family business behind some of the world's most iconic active and lifestyle brands. We bring integrity, energy and ambition to our work, setting high standards and striving to deliver great outcomes without ego. At Pentland Brands, every role helps move our brands forward. Whether you’re supporting our people, improving our systems, growing our commercial performance, strengthening operations or shaping better ways of working, your impact reaches across a portfolio of iconic brands used by consumers around the world. This is an exciting opportunity for someone ready to take the next step in their paid media career. You’ll work across multiple brands in a group role, moving from day-to-day implementation to strategic ownership of specific brand channels. This role is designed for someone who wants more autonomy, accountability, and the chance to grow into a future manager or strategist. You’ll assist in leading performance marketing planning and execution for assigned brands, act as a key point of contact for internal and external teams, and drive performance through both data and collaboration. • Ownership of BAU execution of select brands, reporting to the Paid Media Manager., • Practise data fluency — graduating from collating reports to identifying trends, making recommendations, and storytelling with data., • Direct agency partners in daily implementation and identify optimisation opportunities, ensuring actions align with trade insights and brand priorities., • Report on campaign performance, identifying trends and delivering insights and recommendations that shape ongoing strategy., • Supports channel innovation, proposing and assisting in-channel testing plans and sharing learnings across the team., • Contribute to planning and roadmap development for the wider portfolio and support junior team members where relevant., • Proactively build and foster relationships with brand creative, ecommerce and insight teams to ensure synergy across teams., • 2 years of hands-on experience in either paid social or paid search (agency or client-side), preferably in retail or ecommerce., • Strong stakeholder management, capable of influencing across a matrix organisation., • Technical competence with platforms like Meta Ads Manager and/or Google Ads; CRM and first-party data integrations are a bonus., • Analytical, with experience pulling and interpreting performance data., • Forward-thinking, with a clear POV on media innovation and a passion for continuous improvement. Pentland Brands is the name behind some of the world’s best-known sport, outdoor and lifestyle brands, including Speedo, Berghaus, Canterbury, Endura, Ellesse, Kickers and Mitre. We are a global family business with a clear purpose: pioneering brands that make life better. Across our teams, functions and locations, we work together to create products, experiences and partnerships that help people live more active, confident and positive lives. Joining Pentland Brands means becoming part of a business where your work can have real reach, across multiple brands, markets, teams and disciplines. It is a place for people who want to contribute, collaborate, improve how things are done and help build the future of brands with heritage, ambition and global impact. We offer a competitive salary, discretionary bonus, hybrid working, flexible start and finish times, generous holiday allowance, product discounts, sample sales, enhanced family-friendly policies, healthcare support, gym and fitness discounts, cycle to work scheme and electric car scheme. You can find full details of our benefits and perks on our UK Benefits page. We want our interview process to feel clear, straightforward, and supportive. If your experience and expectations look like a strong match for the role, here’s what you can expect next: • Talent Team Intro Call - A 30-minute video call with our Talent Team to get to know each other, talk through the role and your experience, and answer any questions you have., • Experience Interview - A more in-depth interview (usually online) with the hiring manager to explore your skills, experience and approach, and how these align with the role, our principles, and our ways of working., • Final Interview - A final in-person interview at our office, focused on deeper discussion and practical application, giving you the chance to meet more of the team and see Pentland Brands in action. #J-18808-Ljbffr

Business Development Manager Location: Exeter We are seeking an experienced Business Development Manager to drive sustainable growth across our Building business in the South West. This is a key role responsible for identifying and securing new business opportunities, developing strategic client relationships, and supporting the continued growth of our regional business. Working closely with senior leadership, pre-construction and operational teams, you will play a pivotal role in strengthening our market presence, expanding our client base, and helping to shape the future direction of the business. As our Business Development Manager, you will: • Identify, develop and secure new business opportunities across both public and private sector markets, supporting the achievement of regional growth objectives., • Build and maintain strong relationships with clients, consultants, framework partners and key stakeholders, acting as a trusted ambassador for the business., • Develop and manage a robust sales pipeline, working collaboratively with pre-construction and operational teams to ensure a seamless transition from opportunity to project delivery., • Monitor market trends, competitor activity and industry developments to identify emerging opportunities and inform business strategy., • Represent the business at networking events, industry forums and client meetings, enhancing the company's profile and reputation within the construction sector. You will be an experienced business development professional with a successful track record of winning work within the construction industry and developing long-term client relationships. You will bring: • Proven experience in business development within the construction or related industry, with a strong record of securing new opportunities., • Excellent knowledge of the UK construction market, procurement routes and key frameworks., • Outstanding communication, negotiation and presentation skills with the ability to influence stakeholders at all levels., • Strong commercial awareness, organisational skills and experience managing opportunities through CRM systems such as Salesforce., • A proactive, collaborative approach with the ability to build trusted relationships and work effectively across multiple teams., • Competitive salary and car allowance, • 26 days annual leave, with the option to buy or sell up to 3 days, • Additional long service leave at 3, 7, and 10 years, • Private medical insurance (with option to extend to family), • Life assurance and pension matched up to 8%, • Enhanced family leave policies, • 2 volunteering days per year, • Flexible and agile working (role dependent), • Employee Assistance Programme, including financial advice, • Payment of professional membership fees, • Access to "Perks at Work" discount platform, • Flexible benefits including critical illness cover, dental insurance, travel insurance, cycle to work scheme, and retail vouchers Tilbury Douglas is a leading UK building, infrastructure, engineering and fit-out company, delivering vital projects across sectors including health, education, highways, justice, defence, aviation, water, and environment. Our people are at the heart of our success. We are committed to an inclusive culture that encourages innovation and celebrates individual differences. We are proud to hold Investors in Diversity status. Please note: We do not hold a sponsorship licence. This role is subject to Baseline Personnel Security Standard (BPSS) clearance. #J-18808-Ljbffr

The International Account & Business Development Manager is a hybrid role, split approximately 60% account management and 40% new business development. You will manage a portfolio of UK and international accounts, including French-speaking fleets, building trusted relationships, driving retention and growth, and ensuring Lightfoot continues to deliver measurable value. Alongside this, you will identify and close new business opportunities, with a particular focus on expanding Lightfoot’s presence in France and other French-speaking markets. Reporting to the Account Director, you will be the primary commercial contact for your customers, working closely with Sales, Product, Operations, Marketing and Finance to deliver a consistent, high-quality experience. This role suits a commercially minded, fluent French speaker who enjoys both developing existing relationships and winning new business, and who is comfortable travelling regularly across the UK and internationally. Home-based, with regular travel throughout the UK and internationally. Full-time, Monday to Friday. • Manage and develop a portfolio of UK and international customer accounts, including French-speaking fleets., • Build strong relationships with stakeholders at all levels and act as the lead point of contact in English and French., • Drive retention, renewals, upsell and cross-sell, identifying opportunities to expand Lightfoot’s solutions., • Use customer data and regular business reviews to demonstrate value and provide actionable recommendations., • Support onboarding, training and ongoing customer engagement to embed Lightfoot within customer operations., • Promote Lightfoot’s key differentiators, including Driver Rewards and Gamification., • Support international customers with onboarding, communications and training, adapting materials for French-speaking markets where required., • Act as the voice of international customers, feeding market-specific insights and requirements back into the business., • Own and deliver agreed new business targets, with a focus on France and other French-speaking markets., • Build and manage a high-quality pipeline through inbound leads, referrals, partners and self-generated opportunities., • Prospect, qualify and convert new customers using a consultative, value-led approach., • Sell the full Lightfoot product and services portfolio and clearly articulate our competitive differentiators., • Develop relationships with partners, referral networks and key influencers across the UK and Europe., • Lead or contribute to tenders, proposals and commercial negotiations, including in French., • Drive opportunities through to close and ensure a smooth handover into the account management lifecycle., • Forecast renewals, upsell and new business opportunities accurately., • Maintain clear and accurate customer and sales activity in Salesforce., • Balance account management and business development priorities effectively., • Work closely with Account Management, Sales, Product, Operations, Marketing and Finance to deliver solutions that meet customer expectations., • Represent Lightfoot professionally as a brand ambassador with customers and partners., • Ensure customer-facing activity follows company procedures and relevant compliance, data protection and quality standards, including ISO 9001 and ISO 27001., • Essential - fluent written and spoken French and English., • Proven experience in account management, customer success or business development, ideally within B2B, SaaS or technology., • Track record of growing existing accounts through renewals and upsell, as well as winning new corporate customers., • Experience managing customers or selling in international markets, ideally including France or other French-speaking regions., • Experience in complex, solution-based sales involving multiple stakeholders and longer sales cycles., • Strong communication, presentation, negotiation and stakeholder engagement skills., • Commercially astute, organised and able to balance retention and growth priorities., • Comfortable using CRM systems, preferably Salesforce, and interpreting data to demonstrate value., • Self-motivated and able to manage competing priorities effectively., • Willingness to travel regularly across the UK and internationally, including occasional overnight stays. Desirable: Experience in telematics, fleet or technology sectors, and knowledge of ISO 9001 and ISO 27001 standards. #J-18808-Ljbffr

Commercial Sales Manager Aylesford Attractive Salary & Benefits A growing and well established manufacturing business is looking for an experienced Commercial Sales Manager to lead and develop its internal commercial function. Reporting to the Commercial Director, you'll oversee Technical Support, Order Processing, Quotations/Estimating and Customer Services, ensuring teams work effectively together and deliver an excellent customer experience. Key Responsibilities • Lead and develop the internal commercial team, • Improve processes, efficiency and customer service, • Work closely with external sales to maximise commercial opportunities, • Oversee quotations, pricing, order processing and CRM, • Develop KPIs and drive continuous improvement, • Improve communication between Sales, Technical, Operations and Production, • Support the transition to a new internal commercial structure You'll ideally have: • Experience within a manufacturing or technical environment, • People management experience, • Previous sales/business development exposure, • Strong commercial, analytical and communication skills, • Experience with ERP and CRM systems, • Excellent customer service and problem-solving skills, • Strong Excel/IT skills, • A proactive approach to process improvement and team development This is an excellent opportunity to join a business with ambitious growth plans and play a key role in shaping its commercial operation. JBRP1_UKTJ

Business Development Manager Remote, UK ABOUT YOU The position requires a confident, commercially focused and highly responsive individual who enjoys building relationships and turning opportunities into results. You will be proactive by telephone and face to face, able to communicate clearly and concisely, and comfortable engaging with busy technical and senior stakeholders. You will bring proven sales or account management experience, ideally within contract laboratory testing or a related scientific or technical service. A technical laboratory background with a strong desire to move into sales may also be considered. Required skills and experience: • Proven experience in business development, sales or account management, • Experience developing sales pipelines and securing new business opportunities, • Ability to grow existing accounts through gap analysis, cross-selling and excellent customer care, • Strong commercial awareness with confident negotiation and influencing skills, • A proactive approach to telephone contact, customer meetings and relationship development, • Excellent communication, presentation and interpersonal skills, • Ability to understand customer needs and present appropriate technical or service-led solutions, • Strong organisational skills with the ability to prioritise and respond quickly, • Experience maintaining accurate customer and sales activity within a CRM system, • Self-motivated, results-driven and comfortable working remotely with regular UK travel Desirable: • Experience selling contract laboratory testing services, • Knowledge of food and/or water testing services and the UK food industry, • A scientific, technical or laboratory operations background, • Experience representing a business at exhibitions, conferences or networking events ABOUT THE OPPORTUNITY As Business Development Manager, you will develop new business opportunities while managing and growing existing customer accounts across our food and water testing services. You will build a strong pipeline, develop long-term relationships and ensure customers receive a responsive and high-quality experience. Working closely with our operational, technical, customer service and marketing teams, you will develop tailored proposals, negotiate commercial terms and connect customers with the right testing solutions. This is an excellent opportunity for an established laboratory sales professional, a strong account manager ready to broaden their business development remit, or a commercially minded laboratory professional seeking to move into a customer-facing career. Key activities: • Develop and maintain a strong sales pipeline through research, networking and prospecting, • Identify and secure new business opportunities within food and water testing, • Manage and develop existing customer accounts to maximise growth and retention, • Use gap analysis and customer insight to identify cross-selling opportunities, • Build a structured contact plan and meet priority customers regularly, • Prepare quotations and proposals and negotiate pricing and contract terms, • Achieve agreed sales, revenue and margin targets, • Maintain accurate customer records, opportunities and activity within the CRM system, • Work collaboratively with marketing, operational, technical and customer service teams, • Provide market intelligence, competitor insight and customer feedback, • Represent Intertek at industry exhibitions, conferences and networking events, • Deliver proactive communication and an excellent customer experience WHAT WE OFFER Join Intertek and become part of our global network of inspiring and entrepreneurial colleagues. We are a global family that values diversity and we thrive working together with precision, pace, and passion. We are working to make the world Ever Better, ensuring the quality, safety and sustainability of products and services used by millions of people around the world. • Competitive salary/benefits, • Development and career opportunities around the Globe, • A varied, customer-facing commercial role within a highly motivated and collaborative team We are an Equal Opportunity Employer and are committed to creating an inclusive workplace. We do not discriminate against applicants, and all qualified individuals will receive consideration for employment regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. We are committed to fair and equitable pay and are proud tobe aReal Living Wageemployer, ensuring our colleagues are compensated in line with independently assessed living standards. We are also committed to providing reasonable adjustments throughout the recruitment process and employment to support candidates and employees with disabilitiesor special needs. Intertek operates a preferred supplier arrangement, and we do not accept unsolicited approaches from agencies. JBRP1_UKTJ

We have an exciting opportunity for you to join our team as our UK Energy Sector Specialist – Industrial Lubricants reporting into the Industrial Sales Manager. Homebased role covering the UK.Joining us on a full time, contract basis, Monday to Friday, 40hours, with overnight stays required, you will receive a competitive salary. Moove is a leading provider of automotive and industrial lubricants, oils, and chemicals throughout the UK, Europe, and Asia. We are part of Cosan a Global provider of Energy and Logistics. At our European Head office, we have 200 employees and over 26 different languages spoken. This is a high energy, fast evolving environment. If you love innovation and embrace change, we are the company for you. As our Sector Specialist, you will play a key role in growing Moove's lubricants business across the UK Energy Sector, using your contacts network, industry expertise, technical knowledge and commercial experience to identify opportunities, strengthen customer relationships and increase Mobil market share. You will be the UK subject matter expert for the Energy Sector, with a particular focus on gas engines, CHP applications, coolants, turbine oils and related lubricant products and services. Working closely with our Sales, Technical, Marketing and Distributor Lube Engineer (DLE) teams, you will develop and deliver the sector strategy, whilst supporting our regional sales teams to maximise growth. This is a highly visible, customer-facing role where you will combine strategic thinking, technical expertise and strong commercial sales capability to deliver profitable growth. Responsibilities as our Sector Specialist are to: ·Own and deliver the UK Energy Sector sales volume, revenue and profitability targets. ·Develop and implement the Energy Sector strategy and annual sector plan for Moove's industrial lubricants business in the UK. ·Identify new business opportunities, upcoming projects and growth areas across the Energy Sector, developing these through to successful conversion. ·Build and manage strong relationships with key sector customers, helping to increase Mobil market share and customer value. ·Act as Moove's UK Energy Sector knowledge leader, keeping up to date with market developments, customer needs, technology and future opportunities. ·Lead, coach and support regional DSRs in executing the sector strategy and developing regional Energy Sector sales. ·Work closely with the DLE, Sales Manager and Marketing teams to develop and deliver sector programmes, propositions and campaigns. ·Develop future product and service propositions that respond to customer needs and support our growth ambitions. ·Facilitate the exchange of new product, technical and service information with key customers and their technical and maintenance teams. ·Maintain a strong sales pipeline, ensuring opportunities are effectively identified, developed, managed and converted. ·Maximise face-to-face time with customers and regional sales teams through effective planning and time management. ·Support accurate forecasting to help ensure appropriate product availability and stock levels. ·Support and coordinate tender submissions, contract reviews and other key commercial opportunities. ·Launch and support relevant marketing and sales promotions across B2B and, where appropriate, B2C customers. ·Share your sector knowledge and expertise across the wider business, helping to develop the capability of our sales teams. Skills required of our Sector Specialist: Essential ·In-depth knowledge and experience of the UK Energy Sector, particularly gas engines and CHP applications. ·Strong understanding of the UK route-to-market and key customers within the Energy Sector. ·Good knowledge of upcoming Energy projects and the ability to identify future commercial opportunities. ·Strong understanding of the sales process and the purchasing decision drivers within the sector. ·Understanding of the legal, commercial, technical and product requirements relevant to the Energy Sector. ·Strong technical and value-added sales capability, with a proven ability to translate technical solutions into commercial value for customers. ·Experience of developing or refining sales strategies and plans to deliver business growth. ·Strong commercial awareness, with the ability to maximise the profitability of Mobil lubricants and associated products and services. ·Strong negotiation, communication and influencing skills. ·Excellent relationship-building skills, with the ability to build credibility and trust with senior customers, technical teams and internal stakeholders. ·Proven ability to deliver an exceptional level of customer service. ·Ability and willingness to coach and develop others, sharing technical and sector knowledge in a structured and engaging way. ·Excellent organisation, planning and time management skills. ·Good forecasting and pipeline management capability. ·Computer literate with strong presentation skills. Desirable, but not essential ·Understanding of critical-path equipment and maintenance practices. ·Knowledge of lubrication and coolant applications within the Energy Sector ·Knowledge of working practices, logistics, planning and certification within the Energy Sector. ·An established network of contacts and relationships with key Energy Sector customers. ·Experience using sales pipeline management tools or similar CRM systems. In return for joining us as our Sector Specialist you will receive: ·Competitive Salary ·Annual Bonus ·Home Working Allowance ·25 days holiday plus bank holiday ·Contributory pension scheme (company match up to 7%) ·Life Assurance 4x basic salary ·Privat Medical insurance (PMI) ·Company car ·Medicash, EAP & Perks Interested in becoming a Moover? Join us as our Sector Specialist and be part of a global organisation who truly value their employees, encourage development and progression. If yes, apply today, we'd love to hear from you! Please note we endeavour to reply to everyone, but it is not always possible. If you have not heard from us within two weeks of your application, please assume in this instance we have not been able to progress. JBRP1_UKTJ

Business Development Manager – Energy Software & Consultancy |£28,000–£32,000 | United Kingdom (Remote) Can you build new business relationships from the ground up? Are you ready to sell innovative energy software alongside high-value consultancy services? The role Nordic Energy is expanding its commercial team and is seeking an experienced Business Development Manager to drive growth across the UK public and private sectors, with autonomy, uncapped earning potential and the opportunity to bring an early-stage software solution to market. You will report to the Project Delivery Director, working alongside a director team who continue to lead strategic client relationships. You will: · Build and manage your own target lists and sales pipeline · Open new relationships through proactive B2B outreach · Sell consultancy projects and annual software licences · Manage trials, pricing discussions and subscription conversions · Create LinkedIn, email and webinar campaigns · Develop referral, channel and technology partnerships · Support customers through onboarding and renewal · Maintain accurate activity and pipeline information within Zoho CRM · Share customer feedback to help shape the software proposition About Nordic Energy Nordic Energy combines specialist energy consultancy with its own software tools to make complex feasibility, business case and optimisation work faster and clearer. Its work supports councils, combined authorities, infrastructure providers and private developers. With an established consultancy offering and growing software portfolio, the business is now ready to create a repeatable route to market for its technology. The benefits · £28,000–£32,000 basic salary, depending on experience · Realistic first-year OTE of £45,000–£75,000 · Uncapped commission on both consultancy and software sales, with up to 20% on first-year software licence fees · A guaranteed minimum commission arrangement while you build your pipeline · Software sales milestone bonuses of up to £12,500 · 25 days' holiday plus bank holidays · Pension and home-working equipment · Business travel expenses · Share options may be considered following successful probation The person · 5–8 years' B2B business development experience within energy, cleantech, infrastructure or built-environment software and services · Evidence of creating your own pipeline and converting cold relationships · Experience selling both professional services and software subscriptions · Experience selling into the UK public sector · Strong written communication and hands-on marketing skills · Proven track record with managing CRM and efficient client sales management systems · The confidence to work autonomously within a small, director-led team · The flexibility to travel regularly across the UK Knowledge of heat networks, net zero policy, grid connections or public procurement routes would be advantageous. What's next? If you are a commercially driven business developer who wants ownership, autonomy and uncapped earnings, apply today with an up-to-date CV. JBRP1_UKTJ

Company: Live Nation Department: Customer Communications and Escalation Location: Farringdon, London and occasionally onsite at shows and festivals as required Reports to: Customer Communications Director (Head of Escalation) Working Hours : Full-time with additional working to meet business needs onsite during the summer season Job Type: Permanent We are looking for an exceptional individual to join our newly created Escalations team as Customer Services Manager. Working across our touring and festival portfolio (including our VIP offering), you will play a central role in resolving our most complex and sensitive customer complaints; alleviating pressures on internal stakeholders and improving processes. Your primary focus will be supporting the Head of Escalations by gathering the facts behind escalated cases, building clear case files and drafting fair, well-reasoned responses. You will also act as our day-to-day point of contact with the industry Alternative Dispute Resolution (ADR) service, managing case submissions, evidence and deadlines so that disputes are handled professionally and consistently. This is a role for someone who loves live music, understands that a single ticket can represent a once-in-a-lifetime experience for a fan and can balance empathy for customers with the commercial and operational realities of running live events. You will have your finger on the pulse of broader customer service best practice and will work collaboratively with colleagues and teams across the organisation to resolve some of our most challenging and sensitive issues; ensuring we put the customer first across our tours and festivals. Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent. • A background in leading high quality and high-volume customer services from pre purchase, to post visit across a complex business, • Significant experience in customer complaints and case management and resolution including escalations and complex issues, • Strong investigative and analytical skills, with the ability to draw together information from multiple sources into a coherent case, • Confident stakeholder management skills, with the ability to work collaboratively with internal teams and external partners., • Ability to work in high pressure situations, managing a high volume of cases concurrently against firm deadlines, including high level skill in trouble shooting and problem solving, • Excellent organisation, verbal and written communication skills with the ability to draft clear, balanced and professional responses on sensitive matters, • Sound judgement and discretion when handling confidential, emotive or reputationally sensitive cases, • Familiarity with and confidence using customer service CRM solutions (preferably Zendesk) and good working knowledge of MS office, • Excellent interpersonal and relationship building skills, • Ability to foster problem solving between teams and stakeholders and to arrive at a solution that will contribute to the overall achievement of our goals, • Eye for detail and confident in delivering robust and scalable processes, • Experience in the live music, events, ticketing, travel or hospitality sectors, • Direct experience of working with an ADR scheme or ombudsman service, • Customer focus with a passion for customer service and putting the customer at the heart of the business, • Resilient, resourceful and tenacious, • Proactive with a continuous improvement mindset, • Support the Head of Escalations in managing complaints that have been escalated beyond frontline customer service, • Build strong working relationships with internal stakeholders and teams across the business to obtain the information needed to resolve cases quickly and accurately, • Investigate each case thoroughly with internal and external stakeholders; identify appropriate resolutions, • Draft written responses to escalated complaints (to meet service levels) that are accurate, empathetic and in line with company policy for review and sign-off, • Feedback insight to event, ticketing and marketing teams to help prevent similar complaints in future, • Act as the liaison w #J-18808-Ljbffr

Business Development Executive | Launch Your B2B Sales Career (Internal Job Level Reference: Associate) Salary: £25k + Commission | 1st Year OTE Circa £35,000 Location: Exeter Are you ready to build a career, not just take a job? Bring the motivation and ambition - we'll give you a Business Development Executive role where your effort decides your success. At Focus Group, we're powering the digital workplace for over 30,000 UK businesses – and we're just getting started. With a $1bn valuation and 1,300+ employees across 20 offices, we're one of the UK's fastest-growing tech companies. Our Exeter sales floor is exactly what you'd want from a career in sales: high-energy, competitive, and genuinely supportive - the kind of place where people back each other to hit target, not just chase their own numbers. We believe our people are our biggest asset, and we're building a high-reward environment for ambitious individuals to thrive, with real investment in coaching and progression rather than being left to sink or swim. Focus Group isn't just another sales job; it's a structured career pathway with proven progression. Our top performers have built incredible careers from zero sales experience. The success stories below show what's possible with exceptional drive, resilience, and commitment. • 2.5 years later: £1.3m in sales generated, • Promoted from BDE → BDM, now trains new executives and signed our largest partner ever, • Won 6+ sales awards and regional superstar awards for continued top performance, • 8 months in: Generated £70k revenue, £500k+ pipeline, • Finalist for National Sales Awards 2025, • Building a long-term sales career she "never thought possible", • 1 year → promoted to Team Leader, • Team generated £2m+ profit in first year, doubled it the next, • Now manages company-wide projects across divisions As a BDE, you'll spend your days on the phone. This is high-volume outbound calling to UK businesses, generating appointments for our Business Development Managers • Making 80-100+ outbound calls to prospective businesses daily, • Pitching Focus Group's technology solutions (Telecoms, IT, Cyber Security, Mobile), • Qualifying prospects and booking face-to-face or virtual meetings for BDMs, • Managing your activity and pipeline in our CRM system, • Handling rejection, staying motivated, and hitting daily/weekly targets This isn't easy. But if you're resilient, coachable, and hungry to prove yourself it's your fastest route into a lucrative B2B sales career. • Resilience – You can handle 50+ "no's" a day and come back stronger, • Coachability – Willing to learn, take feedback, and constantly improve, • Work ethic – Comfortable with high call volumes and daily targets, • Positive phone manner – Professional, clear, confident communication, • Hunger to succeed – Motivated by progression and earning potential, • Growth mindset – See this as the start of something bigger, not just a job Previous experience? Helpful but not essential. We've built six-figure careers for people from retail, hospitality, customer service, and fresh out of university. • Structured development: Not just "sink or swim" you get proper onboarding, weekly training, and mentorship from experienced BDM's and BDE Manager, • Fast progression: Average promotion to BDM is 18-24 months (some do it in 12), • Company culture: Regular team socials, sales incentives, go-karting, Top Golf, and nights out. Many colleagues become genuine friends, • Proven success rate: We don't just hire and hope we invest in your development with clear pathways to six-figure earnings, • Company scale: £1bn valuation, 30,000+ customers, 1,000+ employees across 16 UK offices - you're joining a genuine tech scale-up, • Recognition: National sales awards, regional superstar awards, company-wide recognition for top performers, • Base: £25k, • Realistic OTE: £30-35k, • Top performers: £40k+, • First-year BDM OTE: £60-65k, • Our BDMs regularly earn £80k-100k+, • Top BDM earners: £120k+ We have a cohort of BDE graduate to BDMs every year but progression is based on performance and time in role - you'll need to consistently hit targets and demonstrate readiness before moving up. If you're looking to launch or grow your sales career in tech, join our Exeter team and be part of a supportive, driven group where you can progress fast and earn big. At Focus Group, we believe in empowering our people to be their best. Whether it’s your first sales role or your next step up, we’ll invest in your development and give you the tools to succeed. We celebrate diversity and encourage applicants from all backgrounds. Need support applying? Just get in touch- we're happy to make reasonable adjustments to support you. If you’re excited about starting or growing your career in tech sales, we’d love to hear from you. Focus Group are committed to ensuring protection for all personal information that we hold, and to provide and protect all data. All staff share in this responsibility and must take appropriate steps in protecting all data. All incidents or risks that may impact this protection must be reported to their manager or to the Data Protection Officer. #J-18808-Ljbffr

Territory: South West & Wales Company Overview Our client is a global leader in hearing healthcare and medical technology, with an established international presence and a strong reputation for innovation, clinical excellence and customer-focused solutions. The organisation works closely with healthcare professionals across the NHS and private healthcare sectors, providing specialist medical solutions designed to improve patient outcomes and access to care. Our clients are looking to appoint a commercially driven Regional Account Manager to develop customer relationships and drive growth across an assigned territory. Role Overview Working across an assigned territory, you will be responsible for driving sales growth, developing new and existing accounts, identifying commercial opportunities and building strong relationships with healthcare professionals. You will work closely with clinical and commercial stakeholders across the NHS and private healthcare sectors, providing product, clinical and technical support while identifying opportunities to develop the territory and improve patient pathways. The portfolio includes hearing implants and you will be selling to surgeons, audiologists, nurses and administrative teams. Key Responsibilities • Manage and develop an assigned territory, delivering agreed sales and growth targets., • Develop new accounts and maximise opportunities within existing customers., • Build strong relationships with clinical and non-clinical healthcare professionals., • Identify new business opportunities and develop effective account plans., • Develop referral networks and identify opportunities to improve patient pathways., • Provide product, clinical and technical support and training to customers., • Support relevant procedures, customer events, exhibitions and product launches., • Monitor sales activity, market developments and competitor activity., • Maintain accurate CRM records and provide regular performance reporting., • Work closely with internal teams to deliver excellent customer service., • Share customer feedback and market intelligence to support wider commercial strategy., • Identify emerging customer needs and opportunities for sustainable business growth. Person Specification The ideal candidate will have: • Experience in medical device, healthcare or B2B technical sales., • A proven track record of achieving commercial targets., • Strong account management and business development skills., • Experience working with NHS or healthcare organisations., • Excellent communication, influencing and relationship-building skills., • A proactive, commercially driven and customer-focused approach., • Experience in ENT, Audiology or medical devices would be advantageous. JBRP1_UKTJ

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