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Senior Customer Experience Manager Location: Kingston (Hybrid) Sector: FMCG / Consumer Goods Level: Senior Manager (Team Leadership + Strategic Customer Ownership)Package: Over £100,000 We are working on behalf of a global household-name FMCG organisation, operating across more than 100 countries

The ideal candidate will have significant retail management experience, a passion for customer service, and a strong track record of improving business performance. Responsibilities include managing stock, leading the team, and ensuring an exceptional customer experience. A leading retail brand in G

A community-focused housing organization is seeking a Customer Experience Manager to optimize customer interactions within its property maintenance division. The role involves leading a dedicated team, ensuring high standards of service delivery while effectively managing sensitive customer situatio

Customer Experience & Communications Strategy Manager (Global Operations). You bring 4+ years of experience in Product Marketing, Product Management, Customer Experience, Service Design, CRM, or similar strategic roles. Customer Experience, Product, AI, Automation, and Marketing.

A luxury fashion brand in London seeks a Store Manager to enhance customer experiences and lead a dedicated sales team.

As a Duty Customer Experience Manager, you will play a key leadership role within the Control Centre, shaping how our customers experience the railway in real time, especially when it matters most. You'll lead the customer experience response during disruption, creating and managing customer plans t

You will Foster a positive culture, prioritize customer experience, and drive sales. A dynamic retail brand in Greater London is seeking an experienced Senior Manager to enhance store operations and team performance. The ideal candidate will have senior management experience in a fast-paced retail e

A leading office space provider in the UK is seeking an Assistant Manager or Assistant Customer Services Manager to support the Customer Service Manager in delivering exceptional service. Ideal candidates will have 2-3 years of experience in customer relations and be confident in supervising junior

A high-end ride-hailing service is seeking a junior Product Manager focused on improving Customer Service. The ideal candidate will lead a cross-functional team, manage product roadmaps, and analyze customer feedback to enhance service efficiency. A STEM degree from a top university and relevant int

As a Maersk Customer Experience Manager, you will be an integral part of establishing the Ocean capabilities. Lead in customer experience / order management with customer-led mindset. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-function

Mode Search is supporting a world-renowned luxury maison in the appointment of a Customer Experience Manager. The Customer Experience Manager will lead a small team of Hosts and must be flexible to work weekends when required for stock takes, special events, or holiday cover. This is a fully store-b

A leading media engagement company is seeking an Enterprise Customer Experience Manager to ensure strategic alignment throughout the customer partnership journey. This high-visibility role involves driving customer adoption, enhancing value realization, and managing $3-5M in revenue. Ideal candidate

This role involves leading a team to grow the AI business, fostering relationships with customers, and collaborating with internal teams to enhance client experiences. Join to drive customer success and be part of the AI revolution. A global technology company in Greater London is seeking an Artific

The ideal candidate will have experience in retail management, demonstrate multitasking abilities, and be passionate about retail. A retail footwear company in Castle Point is seeking a Store Manager to lead the team and maximize sales. Responsibilities include overseeing store operations, maintaini

We are looking for an exceptional Customer Experience Manager to join our on site team at Rolls Royce. Identify and elevate opportunities to enhance commercial performance or customer experience. Leading all customer feedback mechanisms, forums, and focus groups - bringing insight back to shape a be

Are you an experienced Customer Experience Manager with a supply chain management background?. Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. As a Maersk Customer Experience

Join Platform Property Care as a Customer Experience Manager!. Customer Experience Manager (Housing Repairs/Maintenance). Experience managing complex customer cases, including escalation, service recovery, and early complaint resolution.

You will leverage your sales experience and artistry skills to deliver outstanding customer experiences while building lasting relationships.

This is an exciting opportunity to be part of a growing company focused on exceptional customer experiences. A leading automotive company in Peterborough seeks an Aftersales Manager to oversee aftersales teams and ensure outstanding customer service. Candidates should have prior automotive industry

Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. Experience of managing managers, in a fast-paced, customer-facing environment. What makes a great Lead Customer Experience manager:.

A leading global apparel company is seeking an enthusiastic Assistant Store Manager to help drive consumer experience in Brent Cross, London. You will be pivotal in supporting the Store Manager and mentoring sales associates to deliver a memorable retail experience. We're looking for someone with st

Extensive understanding of ecommerce customer experience – you hold extensive experience in ecommerce customer experience as both an individual contributor and an accomplished team leader. Guide on‑site customer experience strategy – you’ll identify friction points and shape the end‑to‑e

As a Customer Experience & Contact Platform Architect - Manager, you will:. Customer Experience & Contact Platform Architect - Manager. Learn and apply emerging trends in customer data, AI and experience design, and use these insights to help organisations maximise value from customer interactions.

AsourCustomer Experience ManagerforEurope, you will own how we measure, understand, and articulate our end‑to‑end customer experience. Customer Experience, Customer Insights, VoC, or customer‑led analytical roles. Experience working with customer journeys, insight frameworks, or experience mea

A leading recruitment agency is looking for an Assistant Store Manager in Chelsea to support daily store operations, manage a high-performing team, and ensure exemplary standards of customer service and compliance. Candidates should be experienced in retail management, possess strong leadership skil

Experience influencing cross-functional teams to impact business goals, customer experience, and customer expansion. Develop and own the go-to-market plan to scale and impact your business in key areas: business generation, net new customer growth, customer expansion and conservation, customer refer

Experience in and understanding of customer fulfillment and delivery experience in e-Commerce. In this role, you’ll use data and customer feedback to scope opportunities to improve the buyer's end-to-end experience, particularly in buyer support and trust recovery. You will build data driven busin

A leading fashion retail brand in Greater London is seeking a Retail Manager to enhance customer service and drive sales performance. Candidates should have at least 3 years of management experience in retail, strong communication skills, and a passion for fashion.

You’ll be responsible for defining the vision, strategy, and ensuring its successful execution across a wide product surface that helps customers understand performance, deliver personalized experiences, and continuously optimize results. In close collaboration with the product leadership, you wil

As our Customer Experience Manager for Europe, you will own how we measure, understand, and articulate our end‑to‑end customer experience. Customer Experience, Customer Insights, VoC, or customer‑led analytical roles. Experience working with customer journeys, insight frameworks, or experience

A leading fashion retailer is seeking an experienced Store Manager to inspire and lead their team in delivering an exceptional customer experience. The ideal candidate will have proven store management experience, a passion for retail, and the ability to exceed sales targets.

This role of Customer Experience and Insight Manager will have an important and influential voice in the delivery of the Global Customer Experience Strategy, but also in guiding the local markets to make more informed decisions based on the data-driven insight through the development and implementat

A global information and analytics leader in Greater London is seeking a Senior Product Manager to enhance customer experience and drive product innovation in their Open Access team. The ideal candidate should have strong digital commerce experience and a passion for the customer journey.

A leading media and telecommunications company seeks a Product Design Manager to create world-class customer experiences for their digital platforms.

A leading footwear brand in Greater London seeks an Assistant Store Manager to work closely with the Store Manager, developing team member skills and ensuring exceptional customer service. The ideal candidate has prior retail management experience and strong leadership capabilities.

You will oversee daily store functions, deliver exceptional customer experiences, and manage a team dedicated to achieving sales and performance targets. The ideal candidate should have experience in a fast-paced environment, a customer-centric mindset, and the ability to inspire teams through chang

A leading ready-to-wear brand in Greater London is seeking an experienced retail manager to enhance customer experience and meet sales KPIs. The ideal candidate will have over 2 years of management experience and a passion for customer service. Responsibilities include selling products emotionally,

A retail company in Greater London is looking for an experienced Store Manager to enhance customer experience and lead their team. Required skills include previous management experience in retail or hospitality, strong people management skills, and the ability to motivate and inspire your team.

The successful candidate will deputize for the Store Manager, lead a team, and ensure exceptional customer service. You should have experience in retail management or related fields, possess strong communication skills, and be dedicated to team motivation. A leading retail recruitment agency is seek

Lead a team of managers to make sure every single one of our customers has a great experience in store everywhere from the checkouts to the petrol station. What makes a great Lead Customer Experience manager:. Experience of managing managers, in a fast‑paced, customer‑facing environment.

A leading retail brand is seeking an Assistant Store Manager to enhance team development and deliver exceptional customer service. You'll work closely with the Store Manager to achieve revenue goals and manage daily operations, ensuring customer satisfaction and team engagement. Candidates should ha

A leading beauty brand is seeking a Part-time Counter Manager to enhance sales and customer experience in Greater London. As a Counter Manager, you will lead a team, manage sales, and provide exceptional beauty services. Ideal candidates are dynamic, passionate about retail, and bring at least 6 mon

The role involves managing day-to-day operations, ensuring high customer satisfaction, and handling guest inquiries and issues.

What makes a great customer experience manager. Taking responsibility for the overall customer experience across the store from the checkout to back‑of‑house, ensuring we deliver on our customer commitments. Experience leading teams in a dynamic, customer‑facing environment – you’ve inspir

Previous experience in a customer facing role. Our Social Infrastructure team are responsible for the promotion and delivery of high standards of customer service & corporate social responsibility, through the development, implementation and management of customer service standards and delivery of c

This is an exciting opportunity for a Store Manager to join a supportive team at Regatta in the UK, where you'll lead a team to deliver exceptional customer experiences.

A global software solutions provider is seeking a full-time Customer Experience Marketing Manager to engage public safety customers and enhance marketing programs through strategic account-based marketing. This role demands strong project management skills and creative digital asset design, while al