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Our client, an established media production and events business, are looking to onboard a talented and pragmatic Client Success Manager who can execute account strategy and drive success across their growing client base. As Client Success Manager, you will manage client relationships and provide a c

Account Management, Customer Success, or Client Services, preferably in B2B SaaS and/or Digital Marketing & Ecommerce. Segmentify is a Customer Engagement Platform that helps online businesses optimise their conversion rates by enabling them to deliver a unique shopping experience for each visitor.

We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you’ll take ownership of our global customers from the first week, give consultative advice, scope and drive lon

Be the first Customer Success Manager in our brand new London office - help to stand up that process for European operations. Collaborate with the Sales team to expand customer accounts. Very organized, ability to manage a high number of ongoing customer threads.

A leading edtech company in Greater London seeks a Customer Success Manager to drive account management and customer engagement results. The role is hybrid, requiring 2-3 days on-site in Shoreditch, and involves significant responsibilities in account expansion and customer experience.

A global technology company is looking for a Customer Success Manager to drive adoption and engagement with legal products. The successful candidate will onboard clients, develop tailored use cases, and ensure optimal customer satisfaction. A law degree or significant legal experience is required, a

A leading SaaS company in London is seeking a Customer Success Manager to enhance client success and drive revenue growth. Candidates should have at least 2 years of experience in account management or customer success, strong communication skills, and a background in B2B software, logistics, or Saa

This is a foundational role where you’ll shape how we engage customers, deliver value, and connect Sales, Product, and Engineering through a consistent customer‑success framework. We’re looking for a collaborative, hands‑on leader to partner with our Chief Operating Officer in scaling Syntas

The Customer Success Manager oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention, referrals and product usage indicators. The CSM II will perform hands‑on account management activities as well as collaborate with other team members

Customer Success or a similar client-facing role. Highly empathetic to customer needs, with a strong focus on delivering positive client experiences. You will help customers achieve their goals, and this is only possible by understanding the users’ needs and by having an outstanding knowledge of t

A leading financial services provider is seeking a Customer Success Manager in London. Ideal candidates will have prior customer-facing experience and excellent communication skills, with an emphasis on customer satisfaction. In this role, you will develop strategic plans for client retention and gr

A dynamic hospitality tech company in London seeks a Senior Customer Success Manager to manage about 100 SMB customer accounts. The role involves driving customer satisfaction and retention while collaborating closely with multiple stakeholders.

The ideal candidate has experience in Customer Success, strong relationship-building skills, and a commitment to sustainability. A forward-thinking waste management software company seeks a Customer Success Professional to enhance the waste management operations of municipalities and haulers.

As Vanta’s EMEA Customer Success Manager for the Strategic Segment, you will be responsible for a portfolio of Vanta’s largest and most complex customers, organizations with 10,000+ employees operating in highly regulated, global environments. What you’ll do as a Customer Success Manager, Stra

As the Customer Success Manager youll prioritise the needs and satisfaction of their customers. Job Title: Customer Success Manager. Proven experience as a Customer Success Manager.

If you have experience in Customer Success or a suitable field to move into Customer Success like Account Management, Presales or even Support, and you have a good knowledge of Virtual Desktop Environments then this could be the next role for you. Get notified about new Customer Success Manager jobs

A leading data center solutions provider in Greater London is seeking a Customer Success Manager to ensure operational service excellence for strategic customers. The ideal candidate will manage customer engagements, service level agreements, and customer health while facilitating communication and

A leading AI solutions provider is seeking a Customer Success Manager to join their EMEA team. The ideal candidate will have over 5 years of experience in customer success, technical fluency in AI concepts, and a passion for social impact work.

A leading HR technology provider in Greater London seeks an experienced Customer Success Manager to enhance client relationships and drive success. Responsibilities include managing customer adoption and usage, executing tailored strategies, and engaging stakeholders at all levels.

When paired with our culture of Trust, Customer Obsession, Innovation and Intensity, ThoughtSpot cultivates a respectful environment that pushes norms to create world‑class products. You will drive adoption within a portfolio of Fortune 5000 accounts, moving beyond traditional BI to help customers

Customer Success at DG owns all post- sales customer engagement. Understand customer requirements necessary to scope projects effectively, implement our solutions successfully, and achieve KPIs to ensure customer referenceability, satisfaction, and retention. We’re looking for an experienced Custo

Your Role as a Customer Success Manager:. Analyse usage metrics and feedback to optimise customer engagement strategies and increase success rates. Customer Success, Account Management, or Client Support roles.

You are responsible for a successful customer journey and touch points that create long term client engagement, driving adoption, retention, user/usage growth and supporting strategic objectives on the account level. Lead proactive and innovative customer engagement initiatives in close collaboratio

Proficient with BI, Google Workspace, and customer success tools. The Tasker Success Manager plays a critical role in onboarding Taskers seamlessly, nurturing them, ensuring that they are fully utilized and retained, and building satisfaction with the platform. The Tasker Success team helps Taskers

This role reports to our Customer Success Manager and is part of the wider Sales team. Perhaps you've been an Account Manager for a technical B2B SaaS product focused more on commercial aspects, and interested in moving into Success. A strong understanding of data such as product usage & customer he

This customer success position is unique and the strategy will be to deliver on specific projects over the course of a customer lifecycle, meaning that we are looking for a commercially minded individual that can build a high performing strategy from zero. Customer Success will be a newly created fu

As a Customer Success Manager, you will:. Proven experience in Customer Success or Technical Account Management role is essential. Contribute to the refinement of Customer Success practices as our function grows.

As the Regional Manager of Customer Success for EMEA & APAC, you will manage 10 CSMs and an assigned list of accounts and a cross-regional team of Customer Success Managers who partner with our most important customers across two of our key growth regions. Have proven success leading distributed Cus

Customer Success Manager, EMEA. Some experience in a sales focused Customer Success role a plus. Collaborate with internal team closely, including peer Account Executives, Customer Success, Enablement and Onboarding, and Service Delivery teams, to deliver exceptional value during the acquisition pro

Customer Implementation Manager. Your role is crucial in enabling customers to maximise the value from our SAM4 condition-based maintenance system. SAM4 by driving adoption of the technology and setting them up for success, facilitating a strong working relationship between our clients and our inter

As a Customer Success Manager at Send, you’ll play a pivotal role in helping our customers realise measurable value from our platform while driving long‑term growth and retention. The Skills and Experience Needed for the Customer Success Manager Role. The Customer Success Manager Role.

Promote new products, services, and marketing initiatives to customers. Liaise with warehouse and logistics teams to source products and ensure timely and accurate fulfilment of customer requirements. Maintain accurate records and ensure all customer interactions are logged appropriately.

As a Customer Success Manager EMEA, you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. Demonstrate a commitment to prioritizing customer success and aligning it with c

We’re looking for an experienced and commercially minded Enterprise Customer Success Manager (CSM) to join our growing Customer Experience team. Data‑driven approach to customer success, with experience leveraging usage data and success metrics to inform strategies. Drive adoption and usage by d

You'll help create and establish a robust customer success solution for XRS, with opportunities to grow and shape the future of customer success management at CBRE. We are seeking a versatile Customer Success Manager who can drive our vision to empower the CBRE technical workforce. Customer Success

We look to our Customer Success Managers to own driving value and outcomes for our customers in collaboration with our internal teams. The Customer Success Manager is passionate about developing customer relationships that promote retention and loyalty. At Comply, our customers’ success is our suc

Reporting to the Head of Customer Success, the Customer Success Manager, Enterprise (CSM, Ent) manages a portfolio of customer accounts and drives customer value realization, engagement and retention across the RightShip product suite. Ensure a smooth transition from Sales to Customer Success by sup

Customer Success, Account Management or similar SaaS role (ideally in the MarTech space). Build and execute structured Success Plans aligned to customer KPIs. Deliver training and enablement to ensure customers achieve measurable outcomes.

As a Customer Success Manager, you will take ownership of onboarding new clients and supporting platform relaunches. The Customer Success function operates across multiple UK locations and plays a key role in supporting global clients. This includes configuring the system to meet specific client nee

Our Strategic Customer Success Manager (Enterprise) will own relationships with some of our highest-value customers, multi-location franchise accounts, and strategic technical partnerships. Strategic Enterprise Customer Success Manager (TeamUp UK). We are a small, growing company and our team deeply

A leading internet security company in Greater London is seeking an experienced Customer Success Manager. The role involves managing post-sale experiences for enterprise customers, ensuring satisfaction and retention by demonstrating the value of Cloudflare's services. Candidates should have a stron

A technology-driven company in Greater London is seeking a Customer Success Manager to drive revenue growth through upselling and cross-selling. Responsibilities include managing customer relationships, feedback, and contract negotiations.

Customer Adoption and Success Manager. Customer Adoption and Success Manager. Configure systems to automatically route "Low Maturity" customers to high‑touch interventions and "High Maturity" customers to automated innovation paths.

A leading global analytics firm seeks a Customer Success Manager to join their team in Greater London. The role focuses on ensuring the success of European clients by managing account renewals and driving customer satisfaction. Ideal candidates have over 5 years of experience in customer success and

A software solutions provider is seeking a Strategic Customer Success Manager in London to enhance customer onboarding, retention, and growth. In this role, you'll manage customer outcomes and ensure they receive maximum value from the SaaS platform. The ideal candidate has customer-facing experienc

Immersive is hiring! Could you be our next Senior Customer Success Manager? We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager, primarily working with our UK Defence clients. Senior

Take the core customer success playbook and adapt for the generator customer; this includes strategic customer mapping, design and run playbooks, and optimise adoption and advocacy. Your initial focus will be getting quickly up to speed with our current generator customers today, visiting our key st

Immersive is hiring! Could you be our next Senior Customer Success Manager? We’re looking for an experienced, proactive and value-driven individual to join our established Customer Experience team in the UK as a Senior Customer Success Manager, primarily working with our UK Defence clients. With c