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Description The role The Customer Success Manager owns customer and member outcomes end-to-end - from first enquiry and onboarding through to adoption, engagement, renewal and retention. Customers may engage through one-off programmes or through longer-term membership, with Customer Success playin

Customer Success Manager – SaaS. CV Screen is recruiting for a Customer Success Manager to join an innovative SaaS technology business based in Canary Wharf, London. The successful candidate will play a key role in supporting and growing an established customer base while working closely with tech

ERP-related account management or customer success sales. ERP Customer Success / Sales Account Director. Customer Success / Sales Account Director.

Strong SaaS background in Account Management, Customer Success, or Technical Account Management. Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Experience and

Currently scaling its Customer Success function to enhance customer outcomes and long-term value. Play a pivotal role in refining customer success processes as the business scales. Customer Success role within a fast-paced SaaS environment.

PE-backed MarTech SaaS business in full scale mode.This is execution, not experimentation.Circa 25M ARR today, tracking beyond 30M by year end.Enterprise platform selling into global marketing and brand teams.Crazy brands on-board already!.Proper revenue engine with defined targets, outbound discipl

Drive customer success and retention by setting a clear customer success strategy, identifying and mitigating risk, and embedding best practice to deliver consistent, high‑value customer experiences. Experience designing and implementing customer success frameworks that improve retention, adoption

You will collaborate closely with account managers, ensuring clients fully understand and utilize the platform while expanding customer networks.

A world-class aerospace material supplier is seeking a Sales and Customer Success Representative based near St Albans, Hertfordshire. This role involves being the main contact for customers, managing orders, and contributing to sales targets.

You will manage customer inquiries, collaborate with internal teams, and ensure a positive customer experience. A global leader in computer-based testing is looking for a Customer Relations Program Coordinator in Greater London.

A healthcare technology firm in the UK is seeking a Customer Success Manager who will support SMB customers from onboarding through to successful adoption. The ideal candidate will have 2-4 years of experience in customer success, bringing strong organizational and analytical skills to ensure custom

The Customer Success Manager is integral to the success of the business, and will own a portfolio of well-known high-value accounts from day one. Report directly to the VP of Customer Success. Account Management / Customer Success type background.

Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Voice of the customer internally within PolyAI, working alongside our Cust

A leading AI company in Greater London seeks a Customer Success Manager to own the entire customer journey. This role involves driving adoption and managing a portfolio of high-value customers, acting as a strategic advisor to executive stakeholders. Ideal candidates will have 5+ years in customer-f

The ideal candidate will have a proven track record of success, helping customers achieve their goals while collaborating with various teams within the company. A leading cybersecurity firm is seeking a Senior Technical Account Manager to drive customer adoption of its cloud security platform. This

A leading tech firm in the UK seeks a Head of Customer Success to drive measurable value and retention for enterprise accounts. This role involves managing customer outcomes, enhancing onboarding, and collaborating closely with sales and product teams.

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. Lead the SAP SuccessFactors customer success strategy for the UK&I HCM market u

The role involves developing Customer Success Plans, providing insights to customers, and ensuring their success with a strategic approach. A digital assets management company in Greater London is seeking a Customer Success Manager to build and maintain relationships with clients on the TRES platfor

A leading AI company is looking for an Engagement Manager to join their team in the United Kingdom.The role involves working with various companies to design and implement solutions aimed at improving learning experiences.Ideal candidates are passionate about business development and possess a stron

A global technology company in the UK is seeking a Customer Success Manager to ensure the happiness and success of key strategic accounts. The successful candidate will develop relationships with stakeholders, analyse data to demonstrate value, and create effective communication plans for solution l

Customer Success Manager - Retail Media (Amazon, Criteo, Citrus). Act as the day-to-day partner for clients, driving adoption and successful use of the platform. Work closely with Client Success Directors to nurture long-term relationships.

Ideal candidates should have over 8 years of experience in Customer Success, strong consulting skills, and a passion for fostering customer success in a tech-savvy environment. This role involves crafting Joint Success Plans, collaborating with internal teams for effective enablement, and managing c

A global HR platform in Greater London is seeking a Customer Success Manager to enhance customer engagement and adoption among small-to-medium businesses. The role involves leveraging technology for scalable customer support and community initiatives, managing a large portfolio of clients, and facil

A cutting-edge technology firm in Greater London seeks a Customer Success Manager to drive customer outcomes and renewals. The successful candidate will manage the customer lifecycle, lead strategic reviews, and act as a product expert. This is a unique opportunity to be part of a passionate team fo

A leading analytics firm in the UK is seeking a Senior Customer Success Manager to enhance customer relationships and drive value from their analytics platform. This role integrates strategic advisory and account management responsibilities, focusing on customer success, adoption, and retention in a

A leading recruitment firm is seeking a Customer Success Manager to join a fast-growing AI AdTech Retail Media platform in Greater London. The ideal candidate will leverage their Retail Media expertise to drive success for a portfolio of global brands, primarily focusing on Amazon marketing campaign

We are looking for an Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients in the UK. Enterprise Customer Success Manager. The Enterprise Customer Success Manager will be responsible for developing long-term relationships with their portf

A global software leader is seeking a Customer Success Account Manager to manage key customer relationships, ensuring effective use of the company's specialized technology. The ideal candidate will have 3–5+ years in Customer Success or Account Management, with strong communication skills and a de

A leading cybersecurity solutions company in Greater London seeks a Customer Success Manager to drive value for strategic customers and ensure their satisfaction. This role requires a minimum of 4 years in a customer-facing role and a proven track record with enterprise clients.

Customer Success Manager – Membership Association. Leading membership associations seeks a highly ambitious and talented Customer Success Manager to join their fast-growing team. The successful candidate will have a proactive approach, paying close attention to detail and ensuring that the members

The Head of Customer Success will build a modern, metrics-driven CS organization that delivers measurable value to customers while serving as a key growth lever for the business. Establish clear success metrics including Gross Retention, Net Revenue Retention (NRR), expansion contribution, product a

HALOS is seeking a senior Customer Success Manager (CSM) – Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast‑food (QSR) chain. Customer Success, Account Management, or related roles

We’re looking for an experienced Customer Success Manager who can partner deeply with customers, guide meaningful adoption of CyberHQ, and help security leaders achieve measurable business and security outcomes. Manage the success, health, and engagement of your assigned customer portfolio. Experi

The ideal candidate will bring over 4 years of experience in SaaS or Tech customer success, possessing strong communication skills and the ability to drive customer adoption goals. A leading cybersecurity company is seeking a Sr Customer Success Manager to join their team in the UK. This remote posi

A global credit intelligence firm seeks a Customer Success Specialist in London. Join a company dedicated to creating an inclusive work environment and driving success in the credit markets.

Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce’s customer organizations. Help your customers ach

Act as the customer advocate within GreyNoise to ensure customer needs and requests are reviewed and responded to promptly, working closely with the Product Team to capture and scope customer requests as needed. The GreyNoise Customer Experience Specialist (CXS) is part of the GreyNoise Customer Exp

A dynamic fintech company in Greater London is seeking a Customer Success Manager to drive customer engagement and platform adoption. Key responsibilities include monitoring customer health metrics, addressing satisfaction risks, and collaborating with various teams to enhance customer experiences.

A tech-driven customer engagement platform is seeking a part-time Customer Success contractor to support its growing team in the UK or Ireland. In this role, you will manage customer inquiries via email and Zoom, identify complex issues, and help onboard customers through effective communication. Ca

Customer Success Manager – AI Visibility (Amazon & Walmart). We’re looking for a Customer Success Manager — a data‑savvy, client‑facing professional who can confidently lead conversations with global e‑commerce brands, translate complex AI visibility metrics into clear strategies, and gu

We’re now hiring a Scaled Customer Success Manager to join our Customer Success team. You have 2 to 3 years of experience in Scaled Customer Success within SaaS, working with SMB customers, owning a large portfolio. You’ll lead the build out of our Scaled Customer Success strategies, processes a

Oracle is a technology leader, changing how the world does business – and our Customer Success Services team works with over 6,000 companies globally. Be our customers’ trusted technical advisor, developing a deep knowledge of their systems and needs, ensuring the Oracle solution is and remains

Work with Customer Success Managers (CSMs) and Implementation Project Managers (IPMs) in the successful delivery of professional services. Customers are the lifeblood of our company and Qumulo is looking for a strategic, customer focused and results-driven Professional Services Engineer (PSE). This

A leading SaaS recruitment company in York seeks a Customer Success Manager to manage valuable client relationships worth £600k ARR. The ideal candidate has over 2 years of experience in B2B SaaS Customer Success and a proven track record in a start-up environment.

As a Manager of Customer Success at Anthropic, you’ll be our first EMEA front‑line leader managing our EMEA Customer Success Managers who drive value across our entire product portfolio—including API, Claude. This role demands exceptional people leadership combined with deep product knowledge

A leading financial data company in London is seeking a Customer Success Manager fluent in Italian. Ideal candidates will have over 2 years of customer success or account management experience, alongside excellent communication and relationship-building skills.

United Kingdom - Meeting Insights Customer Success Manager. The role involves managing a portfolio of accounts, building relationships with customers, and working closely with them to help achieve their business goals. Work closely with our customers with the drive to help them change their workplac