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Customer Success Manager – AI MarTech (Retail / Ecommerce). B2B SaaS Customer Success or Account Management, managing mid-market and enterprise reta. Own a portfolio of ~20–30 mid-market and enterprise retail/ecommerce customers.

Configure the business system on-site (users, vehicles, workshops, sites, permissions, setup) Deliver hands-on training to mechanics, workshop managers, office staff, and drivers Ensure the customer is fully operational before leaving site Provide go-live day and post support Gather feedback and rel

Established in 1998, with 100% focus on customer experience, we are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our 75+ marquee customers across the global technology sector. IGT Solutions is looking for a Partner-Sales & Customer Success.

We specialise in Sales, Account Management, Customer Success, and Executive-level hiring for high-growth technology sectors, including SaaS, CyberSecurity, AI, DeepTech, FinTech, RegTech, Data & Analytics and Consulting. Customer Success Manager – AI MarTech (Retail / Ecommerce). B2B SaaS Customer

Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES). Familiarity with CRM, success automation, analytics platforms, or customer health tooling (e. Global Head of Customer Success – AI-Driven Fitness Technology.

We are hiring a Customer Success Executive to help our customers get the most value from our platform. Comfort using CRM or customer success software such as HubSpot, Zendesk or equivalent tools. Supporting new customers from setup through to first success.

Create and own success plans focused on retention, expansion, and multi-year commitments. Work closely with Operations, Sales, Product, and RevOps to resolve issues, protect renewals, and improve customer experience. You will own a portfolio of 20 clients and ensure the continued success of these re

Familiarity with CRM software and customer success platforms is a plus. Monitor customer engagement and product usage to identify potential risks or opportunities, helping customers to achieve the best outcomes with our solutions. This role involves onboarding new customers, providing comprehensive

The Customer Success Engineer works closely with the Customer Success team to build long-term business relationships with our customers, which helps maintain and grow our business. Collaborate with Customer Success Manager on designated accounts through customer onboarding to ensure a successful cus

An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or lo

Senior Customer Success Manager - MarTech - London. They are looking for a Senior Customer Success Manager to manage relationships with existing retail accounts and drive further revenue growth; this is a high touch point role, working closely with clients to ensure they are getting as much out of t

You will collaborate closely with customers, attend in-person meetings when needed, and work cross-functionally with Blink teams (Product, Solutions, Support, Growth, Delivery, Tech, and Professional Services) to ensure customer success at every stage of their journey. Senior Customer Success Manage

Advocate for customers internally, influencing product development based on industry trends and customer feedback. Understand customers’ business objectives, challenges, and industry-specific needs to drive success. An awesome opportunity has arisen for a German speaking, Senior Customer Success M

Senior Manager Customer Success – UK & Ireland. As we expand our portfolio with new software and AI solutions for hospitals in the UK and Ireland, we are looking for an experienced Customer Success Manager Lead to manage key client relationships and oversee strategic accounts and projects. Strong

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team.

Drive customer-specific roadmaps in collaboration with Sales, Engineering, Partners, and Customer Success Architects. Leverage GitHub’s success frameworks to create customer journeys and dynamic success plans. Develop and execute customer success plans that align with customers’ business priorit

A dynamic HR solutions provider based in Greater London is seeking a Lead / Head of Customer Success & Support. In this role, you'll mentor a high-performing team and influence company strategy while driving customer retention and support initiatives.

Senior Customer Success Manager – Industrial Software. Customer Success Manager (CSM). Customer-first philosophy: Be empowered to do what's right for customers while supported by a cross-functional team.

Deep experience leading Customer Success, Account Management or Customer Revenue functions in a SaaS or subscription-led business. The customer base spans several thousand accounts, from major enterprise customers to long-tail segments, and the function now requires a complete overhaul. Driving a cr

The Head of Customer Success is responsible for the continued growth and retention of Core and Growth customer bases. Proven track record of success in Customer Success and Account Management. Flourish are recruiting for a Head of Customer Success in central London in the tech sector, with a focus o

Candidates should have deep experience in Customer Success or Account Management within a SaaS business and a proven track record of leading change across complex organizations. A global SaaS organisation is looking for a senior leader to oversee a complete overhaul of their customer management func

We’re excited to hire a VP of Customer Success in Europe to lead our growing team and client base from our local HQ in London. Execute the Customer Success strategy for the EMEA region, ensuring alignment with global business objectives. Manage the Customer Success and Deployment teams to ensure c

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

Experience successfully managing customer engagements to completion and customer satisfaction. At Algolia, we are passionate about our customers so we’re looking for an all star Customer Success Manager who is ready to join our growing team. We need a dedicated advocate who possesses impeccable re

Scale Ledgy's public markets function by building efficient processes and leveraging automation, working with the Head of Customer Success to grow the team thoughtfully as customer demand increases. As the first dedicated public markets hire in Ledgy’s Customer Success team, your job will be to ow

Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES). Global Head of Customer Success, you will:. Familiarity with CRM, success automation, analytics platforms, or customer health tooling (e.

A global tech company in Greater London is seeking a Senior Customer Success Manager to drive success across high-opportunity accounts in the Manufacturing sector.

A global fitness technology firm is seeking a Global Head of Customer Success to elevate customer experience and success outcomes. You will lead a high-performing team, define a world-class customer success strategy, and collaborate with multiple departments to enhance client engagement. The ideal c

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. B2B SaaS Customer Success, Account Management, or similar roles. Lead Customer Success at a rapidly expanding B2B SaaS platform revolutionizing how consumer brands manage field teams.

A leading marketing technology company based in London is seeking a Senior Customer Success Manager. Candidates should have over 5 years of experience in customer success within MarTech or eCommerce environments. This role involves managing relationships with existing retail accounts to drive revenu

We are seeking a highly motivated and experienced Senior Manager, Customer Success to lead the APAC Customer Success team. As a Senior Manager, Customer Success, you will be responsible for ensuring the success of our customers by overseeing adoption, value realization, and renewals. Serve as a cust

A forward-thinking technology firm in Greater London is seeking a Senior Customer Success Manager to drive customer success and retention for enterprise customers. The role involves developing strategic account plans, nurturing client relationships, and providing training to enable customers to maxi

A leading customer experience technology company in Greater London is seeking a Customer Success Manager to lead and develop a diverse team. This role involves driving customer success initiatives, managing performance, and leveraging AI technology to enhance customer experience. The ideal candidate

A leading customer experience company in the UK is seeking a Manager of Customer Success to lead and develop a diverse team. This role offers an opportunity to drive operational success and contribute to a forward-thinking environment.

Deep Customer Success Leadership:** Proven experience leading high-performing Customer Success teams segmented by customer size/complexity (SMB to Strategic). As the architects of the AI-powered Resolution Platform, we’re resetting the standard for what customer service—and customer success—ca

A leader in identity-centric security solutions is seeking a Senior Manager in Customer Success to drive strategic initiatives and manage a team. The ideal candidate will have extensive experience in customer success, people management, and strategic outcomes. This role includes mentoring team leade

As a Customer Success Manager (CSM), you'll play a pivotal role in that transformation—building deep partnerships with our customers, helping them unlock the full value of Seeq, and ensuring their long-term success. Customer-first philosophy: Be empowered to do what's right for customers while sup

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. Ideal candidates have 7+ years in Customer Success, including leadership experience in hotel technology. You will define strategies, mentor a team, and drive custom

Senior Strategic Customer Success Manager. Senior Strategic Accounts Customer Success Manager. Proven success managing and growing large, global enterprise accounts in complex environments.

A leading SaaS company is seeking a Customer Success Manager to enhance customer relationships and drive product adoption. Key responsibilities include optimizing customer success strategies, developing consultative relationships, and collaborating across departments to improve customer retention.

Customer Success Manager to enhance customer adoption and satisfaction. The ideal candidate will have at least 5 years in customer-facing roles, possess strong interpersonal and analytical skills, and demonstrate a customer-centric mindset. In this role, you will manage a portfolio of customers, ens

We are looking for an Senior Enterprise Customer Success Manager who will partner with Global-e and ensure the long-term success of our clients. Senior Enterprise Customer Success Manager (Nordics). The Senior Enterprise Customer Success Manager will be responsible for developing long-term relations

Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. As Head of Customer Success, you will take the lead in being the voice of our customer base. Solid customer facing experience from Customer Su

A cutting-edge AI company in the United Kingdom is seeking a VP of Customer Success to oversee the entire post-sale customer journey. Candidates should have 8–15 years of experience in Customer Success in the market research industry, with a proven track record of managing enterprise accounts. Thi

Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions. As a Customer Success Engineer within the SASE team, you will be part of a business‑critical capability to enable our customers’ secure environments. It is easy to operat

A leading insurance technology company is seeking a Customer Service Executive to enhance customer relationships through inbound and outbound communications. The ideal candidate will have experience in customer sales and service, a proactive attitude towards customer needs, and an understanding of G

A healthcare technology group is seeking a Senior Manager Customer Success for the UK & Ireland. Strong stakeholder management and communication skills are essential for success in this role.

Are you a seasoned & ambitious Senior Customer Success Manager who loves driving growth, not just retention? Ready to join the AI revolution and take ownership of customer expansion? We’d love to hear from you. Track and report key metrics, including health scores, retention, expansion ARR, and NR