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Job Description What You'll Be Doing Leading the Sales Desk - Oversee the daily operation of the sales desk, ensuring best-in-town service and smooth running of all activities - Drive the implementation of the store's sales plan, aligning the team to deliver against key sales and margin targets -

A good understanding of using ITSM (ticketing) tools along with working with SLA/KPI targets. Prioritise, schedule and escalate incidents as and when required. IT Service Desk experience required – specifically supporting users remotely.