Area Service Manager
4 days ago
Leicester
Title: Area Service Manager (London) Salary: £50,000 - £55,000 + Performance Related Bonus Hours: 40 hours per week (Monday – Friday) Location: Leicester, with travel to London Description of Role: The Area Service Manager has responsibility for our Maintenance Team and the contracts maintained by this team in the London region. This includes the management and leadership of the team, recruitment and performance management, ensuring service levels and great customer service are achieved, and proactively working on creating efficiencies. They need to be flexible, able to work outside of normal working hours occasionally when required, have a can-do mindset, be strong and experienced managers, and have a desire to go above and beyond. The role involves frequent travel into central London to visit sites and meet up with your team. Success will be monitored through KPIs and performance measures, and through successful delivery of strategic goals and objectives. Skills & Attributes Required: • Excellent leadership skills, with ability to motivate and lead the team., • A cheerful, friendly, enthusiastic person who loves dealing with their team, • A passion for delivering an outstanding customer experience., • Exceptional management skills, with relevant experience managing a large team., • Clear thinker with excellent decision making and logical thinking skills., • Able to quickly find solutions to issues., • Ability to juggle multiple tasks and priorities without getting fazed., • Motivated by goals and targets, and works hard to achieve these., • Always on the look-out for ways to improve efficiency and service quality., • Literate in budget management and excellent at managing a department P&L., • Experienced in HR including recruitment, training, appraisals, and disciplinaries., • Willing to frequently travel and visit sites and liaise with customers., • Good knowledge of central London districts and transport., • Prior experience working in Field Service is highly valued., • Experience in the horticultural industry and the interior planting sector is useful. Certifications/Licenses Required: • UK Driving License Responsibilities: • Manage and lead your team proactively and to a high standard., • Overall responsibility for profitability and productivity, customer experience and staff engagement within your region., • Take ownership of the contracts under your control and ensure that they receive an excellent standard of customer service., • Be available for your team and communicate quickly and frequently with them., • Have regular 121s and team events with your team members., • Get involved in recruiting, onboarding and training, 121s and performance management., • Drive team engagement., • Ensure your KPIs are reported on on-time and that you are hitting target., • If targets are not being hit, then come up with ideas and a plan to hit them and then execute this., • Take a proactive approach to team and operational improvements and efficiency., • Ensure any customer or team issues are resolved quickly and effectively., • Work closely and effectively with your team and colleagues., • Ensure that your team work safely and are compliant at all times. Drive a culture of professionalism and safe working within your team. Our Values: • Exceed Expectations, • Make Things Happen, • Do The Right Thing, • Always Look For Ways To Improve, • Care For Your Customers, Colleagues, and Community Person Specification We’re looking for someone who is: • Enthusiastic and personable, with a genuine enjoyment of working with people, • Passionate about delivering excellent customer experiences and supporting team success, • Flexible and willing to travel frequently as required, • Highly organised, diligent, and professional in their approach Other Info: • We encourage the use of Train travel for commuting to London, and tickets are paid for by the company., • Company Credit Card issued., • Full Private Healthcare from Day 1., • Relaxed, pleasant working environment and strong team culture.