Head of change jobs in MiddlesbroughCreate job alerts

Regional Head of Customer Care. At Gleeson, we're proud to build quality homes that change lives - and we know that exceptional customer care is at the heart of that promise. Regional Head of Customer Care.

Head of Sales Reports to: Managing Director Location: Stockton on Tees Type: Full-time, Permanent Salary: Market leading basic salary + Company Car + Commission + Benefits Company Overview: TK Access Solutions Limited are part of TK Elevator and are not just one of our regions most established and profitable businesses but they have also developed a strong portfolio of business across the rest of the UK and Europe. Over the last few years they have continued this evolution into both the Middle East and US markets and early indications are that this growth will continue further over the coming years Role Summary The Head of Sales will lead, develop, and implement the B2C sales strategy in the stairlift segment, driving revenue growth, customer acquisition, and market share expansion in a highly competitive market. This leader will be responsible for overseeing a dynamic sales team, creating innovative sales initiatives, and working closely with other departments to optimise customer experiences, focusing on the needs of elderly and mobility-impaired customers. The ideal candidate will bring extensive B2C sales experience, an understanding of customer needs in this sector, and a proven track record of meeting and exceeding sales targets. This is a business with high growth opportunity and the company are looking for an individual with high energy and entrepreneurial drive. Key Responsibilities Sales Strategy & Execution Develop and execute the B2C sales strategy to meet and exceed revenue and growth targets. Identify and analyse market trends, customer needs, and competitor activities to adapt sales strategies for a competitive advantage. Plan and implement marketing and promotional campaigns in collaboration with marketing teams to drive lead and sales conversion rates. Team Leadership & Development Build, lead, and motivate a high-performing B2C sales team; oversee hiring, training, and professional development. Set clear sales targets, KPIs, and performance metrics, and ensure regular performance evaluations. Provide coaching, mentorship, and training to develop the team’s consultative selling and customer service skills. Customer Relationship Management Drive a customer-centric culture, focusing on delivering excellent service and customer satisfaction. Drive customer satisfaction to benefit from positive referral opportunities Handle escalated customer issues, ensuring resolution aligns with company policies and customer expectations. Market & Competitor Analysis Conduct regular competitor analysis to understand market position and identify opportunities for differentiation. Gather and analyse customer feedback and sales data to adapt strategies and respond to changes in the market. Financial & Operational Oversight Prepare and manage the sales budget, forecasting, and financial reporting, ensuring profitability targets are met. Work closely with the finance team to monitor expenses, profitability, and return on investment for all sales activities. Monitor and ensure efficient allocation of resources, adjusting team and sales strategies as needed. Cross-Functional Collaboration Collaborate with marketing, customer service teams and installation teams to improve product offerings and align sales strategies with broader company goals. Communicate effectively with senior management on sales strategies, market opportunities, and team performance. Key Qualifications Experience: Minimum of 8-10 years of progressive B2C sales experience, ideally within an industry that focuses on selling directly to the consumer. Leadership: Proven experience in managing and developing successful sales teams with a focus on B2C markets. Industry Knowledge: Understanding of the stairlift or mobility industry is preferred, particularly customer needs and direct selling. Education: Degree educated would be advantageous but not essential. Skills and Competencies Strategic Thinking: Strong ability to think strategically, develop actionable plans, and execute effectively. Sales Acumen: Exceptional sales, negotiation, and closing skills, with a demonstrated ability to drive revenue growth. Analytical Skills: Strong analytical skills to interpret data and make informed business decisions. Customer Orientation: Empathy and understanding of the unique needs of elderly and mobility-impaired customers. Communication Skills: Excellent verbal and written communication skills, with the ability to influence at all levels. Resilience: Strong ability to work under pressure, adapt to change, and remain focused on goals. Performance Metrics Achievement of monthly, quarterly, and annual sales and revenue targets. Growth in market share within the B2C segment. Customer satisfaction and rates. Team performance against KPIs . Efficient budget management and ROI on sales initiatives. Application Process For more information on this opportunity please contact Dan Pilkington at Imperial Recruitment Group

We are seeking a Head of Transformation & Change for an expanding client of ours within the Utilities space. Head of Transformation & Change (Ref: 194944). Lead the end-to-end delivery of change and transformation initiatives across multiple programmes.

A leading retail company is seeking a Head of Organisation Effectiveness to implement frameworks that drive positive change. This position promotes diversity and offers a competitive benefits package, with opportunities for professional growth. The 12-month contract role requires a strong HR backgro

The position offers a starting salary of £55,170 per annum and a generous pension scheme. A charitable foundation in London is looking for a Head of Communications to develop and oversee its communication strategy. This role involves promoting social justice messages and engaging with various partn

An innovative home improvement company in the UK seeks a Head of Organisation Effectiveness to lead the creation of a Centre of Excellence. This role involves driving change across HR and Finance, overseeing organization health metrics, and building a vibrant community of practice. A competitive ben

Referrals increase your chances of interviewing at Change Hospitality | B Corp™ by 2x. As Head of Sales, you’ll be the driving force behind the company’s revenue growth, shaping and executing the sales strategy, nurturing key client relationships, and building strong connections across the eve

We are seeking a Head of Transformation & Change for an expanding client of ours within the Utilities space. Head of Transformation & Change (Ref: 194944). Lead the end-to-end delivery of change and transformation initiatives across multiple programmes.

You will own commercial strategy while personally leading key deals, building long-term partnerships with luxury hotels, venues and brands, and ensuring strong delivery across a busy calendar of high-profile events. Strong track record of personally closing sponsorship, partnership or event-led reve

This senior role requires oversight of a range of digital projects, ensuring alignment with strategic objectives and delivery excellence. A governmental service provider is seeking a Deputy Director for Digital Project and Change Delivery.

A leading financial institution is seeking a Head of Change Enablement to lead a team responsible for facilitating change initiatives across the organization. This role requires strong leadership experience and excellence in communication, stakeholder management, and change management methodologies,

Leading a team of regional Transport Change Managers, you’ll ensure new processes, systems and ways of working are embedded consistently and sustainably. As part of the M&S group, there’s never been a better time to be part of our team. You’re an experienced senior leader with deep operational

A local council is seeking an Interim Head of HR, Organisational Development & Change to provide strategic direction and ensure adaptive cultural growth. Candidates should possess comprehensive HR leadership experience and a solid foundation in change management and workforce planning.

The Centre for Young Lives is looking for an exceptional individual to join us in a new and exciting national role as Head of Social Innovation and Systems Change. Head of Social Innovation and Systems Change. Working with our specialist policy researcher for children and young people’s mental hea

A leading workforce solutions provider in Greater London seeks a Head of Transformation to lead strategic changes focusing on CRM and IT infrastructure. This role involves engaging stakeholders, driving cultural change, and managing projects that ensure ROI growth.

A leading hospitality group is seeking a Head of Sales & Partnerships to enhance revenue across a luxury hospitality platform. The position offers a hybrid working model and the chance to significantly impact a growing international business.

Financial oversight, risk awareness, and performance measurement form part of your day‑to‑day rhythm, making sure change is cost‑effective, data‑driven, and firmly rooted in Railpen’s ways of working. You will actively demonstrate our values, helping to create a safe environment, to place

Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can o

The ideal candidate will lead a team of payroll professionals and support significant changes during a busy transition period. A public-sector organisation in the UK is seeking an Interim Head of Payroll to oversee payroll and employee payments for over 29,000 employees. This interim position offers

As the Head of Change Enablement, you will be accountable for leading a team of experts who provide internal consultancy services fundamental to the smooth running of change for the Bank and supporting activity to drive efficiency, effectiveness and productivity in the Bank’s activities. Working c

This position offers a hybrid working model with 3 days in the office. A multinational company in Greater London is seeking a Head of HR Business Partnering to lead HR functions across the UK and internationally. The role involves aligning people strategy with business objectives, supporting leaders

Interim Head of HR, Organisational Development & Change. Barking & Dagenham Council is seeking an experienced and strategic leader to join as Interim Head of HR, Organisational Development (OD) and Change. Interim Head of HR, Organisational Development & Change.

As Head of IT Standardisation & Change, you will lead the strategic modernisation of Steer Automotive Group's technology landscape. The role offers hybrid working, with 1-2 days per week based at our Wimbledon office. Acting as a bridge between IT and the wider business, you will embed change in a w

Head of Change Delivery page is loaded## Head of Change Deliverylocations: Darlingtontime type: Full timeposted on: Posted Todayjob requisition id: JR2366# Head of Change Delivery## IntroWe’re looking for someone to lead our Change Delivery function in a permanent, hybrid position based in