Head of customer experience jobs in Amersham - Page 2Create job alerts

We’re looking for an exceptional Head of Customer Resolution to provide strategic leadership, performance oversight and operational excellence across Peabody’s regional resolution services. End-to-end leadership of regional resolution services, ensuring clarity of expectations, high-quality deli

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You use metrics and trends to guide decisions, improve efficiency, and enhance the customer experience. Experience leading or building a customer support functio

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You'll be setting the vision and strategic priorities for solutions that serve millions of loyal customers and thou

Head of Customer Operations – Financial Data Vendor.

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. The ideal candidate will have a strong background in SaaS or technology services, with experience in revenue retention and customer satisfaction. This role offers a c

The role offers a permanent position with a salary of up to £55,000, depending on experience. An educational institute in the UK is seeking a Head of Student Experience to lead and improve student support services. Candidates should have relevant experience in leadership within student services, de

At Lyrebird, we don’t just write code — we help shape the future of the human experience. Strong understanding of NHS politics, procurement and stakeholder dynamics. Establish customer engagement standards across demos, training, go live and support.

We are looking for a Head of Experience Design to join On's newly formed AI Lab. Significant track record defining customer experiences and problem spaces, not just documenting them. We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports compan

Reporting to the Deputy National Agency Director, the Head of Erasmus+ Customer Experience, Appeals & Complaints leads and continuously improves the end‑to‑end experience for all Erasmus+ customers. Head of Erasmus+ Customer Experience, Appeals & Complaints. Building specialist teams: Customer s

A leading consumer brand in Greater London seeks a Head of Design to lead a multi-disciplinary team. This hands-on leadership role aims to enhance the digital customer experience across app and web platforms. Candidates should have experience in design leadership and managing product design teams.

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower B

A prestigious university in the UK is seeking a Head of Donor Relations to lead a sector-leading stewardship and donor experience program. This full-time role offers a hybrid working arrangement with a contract focused on community engagement and fundraising leadership. This role requires significan

HEAD OF COMPLIANCE – LARGE FIRM COMPLIANCE & STAFF MGT EXPERIENCE (WITH PENSION & RETAIL INVESTMENT COMPLIANCE KNOWLEDGE) REQUIRED. Our client, a leading international group, is seeking an experienced Head of Compliance to hold SMF 16 and manage a large department. Manage a team of 5 senior direct

A leading travel technology company is seeking a Head of Machine Learning to define and lead the strategy within its Core Experience product area. Candidates should have significant ML leadership experience, budget management skills, and a strong ability to drive operational excellence.

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

A leading health and fitness company in the UK is seeking a Head of Digital Design to lead its design function, shaping user experiences across various platforms. The ideal candidate will have extensive experience in leading consumer-focused digital design and be proficient in contemporary design to

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

An established training organization in Greater London is seeking a Director of Customer Experience to lead the design and delivery of an integrated and memorable customer journey across multiple service points. Candidates should have over 5 years of experience in senior roles within customer experi

An innovative technology company in the UK is seeking a Head of Customer Success to lead a team dedicated to delivering exceptional client outcomes. The ideal candidate will be a transformation-focused leader with proven SaaS experience. The position offers hybrid working options and a competitive b

This role sits at the intersection of customer management, product development, platform engineering, data and analytics, operations, risk and compliance, and customer experience. You will be part of the Customer Segment and Propositions team, helping to shape how we attract, grow, serve, and retain

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scena

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Are you a Customer Success professional with leadership experience looking for your next challenge?.

A global sports innovation company in Greater London is seeking a Head of Experience Design to lead a cross-functional team focused on shaping the future of AI-driven digital experiences. Applicants should have a significant track record in defining customer experiences and problem spaces, alongside

A leading housing services provider in Greater London is seeking a Head of Customer Experience to lead their customer engagement and experience strategy. The ideal candidate will have extensive experience in managing diverse teams and driving customer-centric improvements while upholding the values

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence. Candidates should possess significant exper

We are at an exciting point in our journey — actively progressing our registration with the Office for Students (OfS) — and we are looking for an exceptional leader to take ownership of our entire student experience function at this pivotal moment. Position: Head of Student Experience. As Head o

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. The role owns service delivery, people

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. Key skills include analytical thinking, qualitative and quantitative data experience, and strong project management skills. This position offers a hybrid working model base

An innovative employee experience company in London is seeking a Head of Support to lead a global support function, enhancing customer success for their SaaS platform. The ideal candidate will have significant experience in a SaaS environment and strong leadership skills. This exciting role offers a

A growing technology firm in the East Midlands seeks a Head of People and Culture to lead the People strategy and improve engagement. The firm offers a competitive salary and a dynamic work environment. The role involves owning core People foundations, enhancing employee experience, and implementing

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. Nurtur is a diverse group of SaaS software brands focused on generating revenue, d

A leading software company in Greater London seeks a Global Head of Employee Communications to develop and implement an employee communications strategy. The ideal candidate will have experience partnering with HR and business leaders to enhance the employee experience, navigating complexity, and in

Support delivery of site patient experience objectives alongside complex complaints handling, representing the Director of Nursing on key Patient Experience initiatives. Demonstrated experience and detailed knowledge of all aspects of clinical governance and risk management. You will also take an ac

A dynamic learning development company in Amersham is seeking a Head of L&D Service Delivery & Customer Success. The ideal candidate will manage onboarding and delivery for B2B clients, ensuring outstanding customer experiences using advanced LMS and CRM systems. This role offers a competitive salar

Tech-Forward: You have a vision for how AI can handle thousands of users without linear headcount growth. Our vision is to power and empower millions of businesses with our software. Malaysia’s leading cloud payroll solution serve thousands of paying customers globally.

A leading technology services firm in Greater London is seeking a Head of Experience Design.

A local government council in Greater London seeks a Head of Community Insight to lead the effort in understanding residents' needs and maximizing insights. Candidates should have experience in leading engagement work, strong qualitative and quantitative skills, and the ability to convert insights i

The Head of Customer Success will lead the Customer Success team, define best‑practice customer lifecycle management, and work cross‑functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their cus

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or tr

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Lead the creation of the Customer Experience department, ensuring the teams are resourced in ac

The ideal candidate will have strong experience in D2C markets and the ability to connect customer support initiatives to revenue and retention. A fast-scaling consumer subscription startup in London is seeking a Customer Support Lead to build and scale their customer support function. This role off

As part of the Diversity, Inclusion & Employee Experience team, you will work closely with people across the business and report to the Chief People Officer. Global Head of Diversity, Inclusion & Employee Experience. Deep expertise in employee experience design and inclusive practices, with strong k

Oversee the management of the Customer Sustainability Playbook and Dashboard, equipping key account management teams with latest sustainability information to better service customers at a local level. Build strong relationships with customer counterparts, leading the management of external customer

A leading AI technology firm in Greater London is seeking a Head of Customer Success, EMEA to lead and scale their Customer Success organization across Europe, the Middle East, and Africa. The ideal candidate should have over 8 years of experience in Customer Success, excellent analytical skills, an