Head of customer service jobs in Blackburn - Page 9Create job alerts

A leading technology recruitment firm seeks a Customer Success leader in Greater London to scale their team and optimize client relationships. The role involves owning the customer lifecycle, building structured processes, and leading a high-performing team. Ideal candidates will have experience in

Head of Customer Operations – UKI. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. A senior customer operations leader with 5+ years’ experience leading Customer Support

A leading media company in Greater London is seeking a Head of Delivery to lead their Times Customer team.

The Head of Customer Service & Client Care will be responsible for ensuring our customer care technology supports a seamless, premium and joined-up experience for both customers and teams. Strong understanding of modern customer service and client care technology, with experience shaping or optimisi

A recruitment agency is seeking a confident leader to manage a high-performing service team in the UK. Your role will focus on delivering exceptional customer experiences while overseeing operations and driving improvements. The ideal candidate will have proven experience in managing service or engi

A leading security company in Blackburn is seeking a Head of Customer Satisfaction to join their Customer Excellence Team. Candidates should possess proven leadership in customer service and a strong background in CSAT management. The role focuses on overseeing the QA programme and leading a mentori

Head of Service OperationsHead of Service OperationsAbout the RoleWe are looking for a highly experienced Head of Service Operations to lead and develop our Industrial Door Service Operations function. Service Growth & Commercial Performance* Deliver the Service Operations business plan to a

A leading subscription business is searching for a Head of Customer Success to lead a growing team and improve customer retention strategies. The ideal candidate will have over 5 years in senior leadership roles in SaaS, particularly with a focus on data-driven customer success. This position is hyb

Key Responsibilities Represent the business at customer events, trade shows and industry forums* Monitor market trends and customer needs to influence service strategy and offer developmentSal

This position offers the opportunity to lead a legal services department and contribute to patient care. The ideal candidate will have a relevant law degree and at least 3 years of experience in health law or litigation.

We are seeking a dynamic Head of Customer Success to lead and shape the Customer Success function across one of our high profile clients, Growth portfolio. This is a strategic leadership role, responsible for ensuring customers achieve their desired outcomes through seamless onboarding, engagement,

A leading service organization is seeking a dynamic and values-driven leader to oversee high-quality service delivery across multiple areas such as housing and mental health. The ideal candidate should possess solid strategic planning skills, a deep understanding of safeguarding compliance, and the

As Head of Service, you will lead a multi-disciplinary service including Early Help and Social Care teams, a CYPD Family Hub, Short Breaks, Portage, and Social Work teams. Liquid Personnel are currently recruiting for a Head of Service to lead the Children and Young People with Disabilities (CYPD) s

An innovative service provider is seeking a Head of Service Sales to lead its Industrial Door Service Sales function in South Yorkshire, England. This senior leadership role involves shaping service sales strategy and nurturing a high-performing sales team, aiming to drive profitable growth across v

The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. As the principal prosecuting authority across England and Wales, the nature and diversity of cases we advise on and prosecute means our work is often emotionally challenging and complex. Civil Ser

Ideal candidates will have over 6 years' experience in customer success or account management, with a strong grasp of financial markets and a proven track record of driving growth in enterprise accounts. A leading fintech company in London is seeking a Customer Success Director to scale its global C

A leading care provider in the United Kingdom is seeking a Head of Service to oversee kitchen operations and deliver nutritious meals for residents. The position offers various benefits including a company pension scheme, training opportunities, and a supportive work environment.

A leading Out-of-Home advertising company is seeking a Head of Service to lead their Digital Panel Network in Europe, ensuring all panels meet service targets. Candidates should have experience in technical roles, supplier management, and a deep understanding of NOC functions. The position offers a

In return you will enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:. As Head of Service that will mean help

Head of Customer Success - Data & Insights. Lead and develop a Customer Success function of ~11 people, supporting a growing customer base and multi‑location team structure. Act as a true agent of change: raise standards, challenge legacy ways of working, and create a culture of ownership and perf

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Developing and building out the existing customer strategy and wider function.

Join to apply for the Head of Data, Insights and Consumer Research role at Leasehold Advisory Service (LEASE). Serve as a core part of our senior leadership team—contributing to the leadership, management and development of LEASE and supporting the Chief Executive in implementing organisational ch

This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strategy, managing customer relationships, and driving revenue growth. The ideal candidate will possess strong emotional intelligence and a commitmen

A leading cloud software company is seeking a Manager for Customer Solution Engineering in London. Strong experience in technical sales and a track record of managing diverse customer portfolios are essential. This hybrid role focuses on strategic sales partnership, driving new business and enhancin

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

Head of Existing Customer Management (ECM). A rare opportunity to take full ownership of Cards ECM in a profitable, scaling UK-regulated lender. Strategic and regulatory alignment- You will sponsor scorecard and policy changes with Credit Risk, run test‑and‑learn programs at scale, align acquisi

The Head of Customer will lead the strategy, performance, and long‑term success of our customer‑facing teams across InPost Newstrade. Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades old delivery universe? If so, read on,

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. This hybrid role includes equity participation, Bupa Health Insurance, a £1,500 training

The Head of Customer Success is also responsible for the day‑to‑day management and operational leadership of the Customer Success team, one of several teams that are part of the overarching customer success initiative. The Head of Customer Success will be responsible for overseeing Kinsta’s cu

Liquid Personnel is seeking a dynamic and experienced leader to join it client’s Adult Social Care leadership team as Deputy Head of Service and Principal Therapy Lead based in Hackney. Job Title : Deputy Head of Service. Lead OT, Sensory, Telecare, and Adaptations services.

Head of Quality & Service Excellence. Experience in implementing a “Zero-Defect” mindset to guarantee the fulfillment of contractual Service Level Agreements (SLAs). A high degree of professional accountability and a focus on “sustained excellence” and client trust.

As a Head of Command and Control you will be responsible for the live running of Borders and Trade systems on a day-to-day basis. Our team leads major incident resolution, service mapping, and capacity planning to minimise business and customer impact. We also oversee Release and Implementation Mana

A global media organization is seeking an experienced Head of Customer Retention to lead retention efforts for its B2B subscriber base. The successful candidate will develop and implement strategies to improve customer lifetime value while managing a high-performing team. This leadership role is bas

As Head of Delivery for the Times Customer team, you will lead the delivery function and enable cross-functional software development teams to produce high-quality digital solutions. You will report to the Director of Technology (Customer) and manage a team of direct reports. We embrace a hybrid wor

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success, you will:. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

Our client is looking for an experienced interim Head of Service or Service Manager to provide leadership to the Learning Disability team at a Midlands based Local Authority. Head of Service Adult Social Care. Supporting a wider remit beyond Learning Disability, offering leadership across the servic

The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an Enterprise approach to all Service Continuity activities that underpin the needs of the M&S Business. The Head of Service Continuity is accountable for ensuring that the availabi

A luxury jewelry retailer in the United Kingdom is searching for a Head of Customer Service and Client Care. Ideal candidates will have extensive experience in luxury brands, a strong grasp on customer service technology, and the ability to foster a culture of empathy and excellence in service. The

A global fitness technology firm is seeking a Global Head of Customer Success to elevate customer experience and success outcomes. You will lead a high-performing team, define a world-class customer success strategy, and collaborate with multiple departments to enhance client engagement. The ideal c

The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. You will design and execute a future-proof operating model that delivers exceptional customer value, supports rapid growth, and ensures operational excellenc

A fast-growing SaaS company is seeking a Head of Content & Customer Advocacy to create and oversee a comprehensive content strategy. This role involves defining brand narratives, managing customer advocacy programmes, and showcasing the company's voice in the market. This position offers a competiti

The Head of Service is the first point of contact for both external and internal users of the seed collections. As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year

A leading gaming company in the United Kingdom is seeking a Head of Service Management to lead the strategic direction and delivery of IT service management capabilities. This position offers a competitive salary range of £75,000 - £85,000 and various benefits, including a bonus scheme, enhanced p

In this role, you will lead the aftersales team, ensuring customer service excellence and developing meaningful relationships with customers. The position offers a competitive salary of up to £80,000 per annum and a commitment to investing in your career development. A leading automotive retailer i

As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights. A deep, human understanding of customer behaviour, needs, and emerging trends.

Reporting directly to the CDIO, you will serve as the Head of Profession for all Development and Infrastructure Engineering disciplines, overseeing the capability, competency, and capacity of the engineering and operations profession. Head of Profession & Capability Management. The Head of Engineeri

A leading financial institution in the United Kingdom is seeking a Product Manager to drive customer-centric journeys. Ideal candidates will have experience in building iterative roadmaps, strong communication skills, and a deep understanding of market trends. The company values personal development

With access to a range of employee benefits, a supportive work culture, and opportunities for personal and professional growth, we offer more than just a job – we offer a rewarding career. Reporting into the Head of Marketing, you’ll play a pivotal role in shaping the future of PayPlan, working