Head of customer service jobs in Glasgow - Page 4Create job alerts

As Head of Customer Operations Performance & Insights, you will own and evolve the global workforce planning capability for a digital-first Customer Operations, leading a distributed team covering Forecasting, Capacity Planning and Real-Time Performance. Experience leading large-scale change or tran

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

We’re hiring a Head of Customer Experience. It's a product of an age of oil and gas, riddled with markups and middlemen. Ability to build operating systems that make great customer work repeatable - clear cadence, roles, handoffs, and feedback loops.

Head of UK & Ireland Customer Success (HCM) leads HCM customer success across the UK&I market unit. Coordinate SAP resources across Customer Success Managers, Services, Sales, Product and Global Customer Success Centres. The role is accountable for delivering customer outcomes, adoption, experience

Head of Customer Operations – UKI. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. A senior customer operations leader with 5+ years’ experience leading Customer Support

As Head of Customer Service, you will lead the Customer Service function, ensuring exceptional service delivery across all customer touchpoints. Our retained client is a market‑leading FMCG organisation based on the outskirts of Glasgow, they are looking to appoint a highly capable Head of Custome

In return you will enjoy access to a huge variety of benefits and services to support your physical and psychological well‑being and throughout your career as Head of Service we will invest in you and you will enjoy additional support and benefits including:. As Head of Service that will mean help

Ideal for a creative professional with a proven track record in leadership and stakeholder engagement, this position offers a unique opportunity to impact public service reform. A government agency in the UK is seeking a dynamic leader to head the Experimentation and Openness team. This pivotal role

A leading care provider in the United Kingdom is seeking a Head of Service to oversee kitchen operations and deliver nutritious meals for residents. The position offers various benefits including a company pension scheme, training opportunities, and a supportive work environment.

The Head of Service Continuity is accountable for ensuring that the availability and performance of all M&S services are maintained at sufficient levels in case of a disaster. The Head of Service Continuity is a senior role within the D&T Service Management organisation, ensuring that there is an En

The Head of Service is the first point of contact for both external and internal users of the seed collections. As a member of the GRU, the Head of Service is encouraged to plan, conduct, and publish applied research that improves service delivery, either directly or by supervising MSc or BSc (Year

Area Service Managers or other appropriate management or Head of Service experience) with an ability to demonstrate achievement in operations, evidence of implementing appropriate governance systems and in delivering strategic objectives which support service delivery and staff wellbeing. This Head

Global Head of Customer Success – AI-Driven Fitness Technology. Global Head of Customer Success, you will:. Own global success metrics such as churn, expansion revenue, net retention, customer health scores and customer satisfaction (NPS/CES).

You will have levers to do that, from engagement with senior Civil Service networks (such as the Chief Operating Officers network or Heads of Professions), through to practical demonstration of reform (by successfully delivering the 'One Big Thing' programme). Work with the G7 “Head of One Big Thi

The Head of SPS College is a critical role for SPS and you will be required to be an inclusive leader who will work across all parts of the business to support and facilitate key elements of organisational development including cultural change, development of capability and embedding the right value

A leading revenue optimization company is seeking a Remote Head of Account Management to lead the global Customer Success organization. The role offers remote work flexibility and is part of a culture focused on growth, respect, and employee well-being. You will define strategies, mentor a team, and

A public service organisation in the UK seeks a Head of SPS College to lead staff development in a complex environment.

A forward-thinking energy company in the UK seeks a Head of Customer Experience to enhance customer engagement and create seamless operations. You will work closely with various teams to ensure exceptional service delivery while driving engagement and improvement across customer journeys. The role r

A leading background screening company in the United Kingdom seeks a Head Of Product.

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. You’ll own the customer success processes, enga

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

Covering services for 2 days (Mon & Tue) per week as Head of Services providing a thorough handover to shared role (Wed am). Periodic Weekly : Timely and effective review of debrief / handovers on Monday AM from shared role share Head of Services. SENCare Recruitment is currently working on behalf o

Therefore, you will ensure the smooth and effective operation secretariat of Civil Service governance and the central Portfolio Management Office (PMO) responsible for (i) activating and enabling the most important reform workstreams and (ii) driving performance of departments in delivery of reform

A leading FMCG organization based near Glasgow is seeking a Head of Customer Service to shape and elevate customer experiences. The ideal candidate will have a strong leadership background in customer service, preferably within FMCG or B2B sectors, and will be capable of implementing data-driven sol

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. Primary KPI = Bolt UK + Fella UK Reorder Rate (Of customers whose check‑ins opened 22d ago, what % of them reordered

A government agency in the UK is seeking a Head of Financial Reporting. The role involves leading the Financial Reporting Team to ensure compliance with accounting standards and managing the production of the Annual Report and Accounts.

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

You will take ownership of defining strategy, building high-performing teams, and driving profitable service growth across long-term and ad-hoc service offerings. Define and deliver annual business objectives for service offerings, including long‑term service agreements and non‑LTSA services, al

Inspire, coach, and develop a diverse global team, fostering a culture of collaboration, continuous improvement, and excellent customer service, with a strong focus on “shift-left” ways of working. Lead the strategy and day‑to‑day delivery of Aggreko’s global IT infrastructure and service

You’ll take ownership of customer strategy, product sales performance and customer operations, leading teams across customer service, contact centres, commercial sales and travel trade partnerships. Our client is seeking a commercially astute, customer‑focused leader to join their senior team as

The “Head of Customer Experience” will delight customers with insanely great service through a near‑pathological obsession with CX. Opportunity: Head of Customer Experience. We’re a young startup, still in Day 1, and all our work is ahead of us.

This position requires a credible leader capable of aligning IT services with business priorities and ensuring operational resilience in a complex environment. A global technology firm is seeking a senior leader for IT service operations in Glasgow, Scotland. This role encompasses strategic leadersh

A specialized children's therapy provision in the UK is seeking a Head of Service to manage operations two days a week.

Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. Head of Content & Customer Advocacy. Plan, write and execute ongoing customer and prospect communications, such as newsletters, webinars, social posts and other co

A dynamic healthcare startup is seeking a Head of Customer Experience to enhance patient satisfaction and scale customer base to 350k/month by 2026. In this role, you will manage all customer-facing teams, driving service excellence through innovative AI solutions and rigorous performance monitoring

A leading retail company is seeking a Head of Service Continuity who will ensure the availability and performance of services during disasters. You'll enhance operational excellence through data-driven improvements and lead a team of continuity professionals. This role requires strategic leadership

You’ll lead passionate teams spanning customer service, commercial sales, contact centres, and customer relations, all while spearheading improvements in CRM-driven customer interactions and digital engagement. Pertemps are proud to be supporting an iconic Scottish organisation as they seek an exc

With a direct link to the Civil Service Chief Operating Officer and liaison with Ministers, we have the ability to champion reform issues at the highest levels of government. Lead the design and delivery of a series of experiments to test delivery ideas, identify bottlenecks, and validate new ways o

As Head of Service - Registration & Bereavement Services, you will provide strategic leadership across Registration & Nationality, Mortuary and Bereavement Services, including cemeteries, while holding the statutory role of Superintendent Registrar. You will operate at the intersection of public ser

A UK government body is seeking a Head of Taxonomy for the Migration and Borders system.

A leading recruitment firm is seeking a Head of IT based in Rugby to lead a high-performing team and enhance customer experiences through effective technology use. This hybrid role offers a competitive salary of £70k - £80k plus a bonus and comprehensive benefits package, including private medical

A recruitment firm is seeking a Head of Customer & Product Sales to lead customer experience and product sales strategy. This pivotal role demands a customer-focused leader with senior experience in aviation or hospitality, capable of optimising customer journeys through data-led insights. The posit

We are looking for a Head of Customer Success to lead the next phase of Customer Success at Leadoo. Leadoo is part of the SALESmanago Group, one of Europe’s fastest-growing Customer Engagement and Marketing Automation companies, with over 2,500 customers across 50 countries and ~€35m ARR. This i

A leading infrastructure project provider in the UK is looking for a Head of Contractual Assurance Delivery for a fixed-term contract of 9 months. The role requires strong experience in regulated environments, a deep understanding of RAB funding, and the ability to develop assurance frameworks.

A leading travel industry company in the United Kingdom is looking for a strategic leader to develop and manage service transformations. You will work with B2A partners, optimizing processes for efficiency while ensuring high-quality service.

CPS - Chief Finance Officer Directorate is delighted to advertise the role of Head of Financial Reporting. You advise the senior team on corporate financial, performance and risk issues and deputise for the Head of Financial Reporting and Accounting on matters relating to financial accounting and re

A government agency in the UK is seeking a Lead Service Manager for Event Management within its Justice Digital team. This role involves establishing and overseeing an Event Management Service aligned with ITIL best practices. Ideal candidates should have strong leadership skills and technical exper

A leading technology firm in the UK is seeking a Head of Customer Success to enhance customer engagement and reduce churn. This role involves leadership and coaching of Account Managers, focusing on building a value-led customer management approach. Successful candidates will have a track record in