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Interim Head of Service Delivery. Every year our services help thousands of people with issues such as housing, debt, benefits, employment and the cost of living. As Interim Head of Service Delivery you will:.

As our Head of Customer Service, you will be Accountable for driving the ongoing development of operational requirements, process and technology required to ensure delivery of efficient and effective 5* service. We have an exciting opportunity for a Head of Customer Service to join our team within V

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express – a leading independent provider of lift maintenance, rep

Head of Customer ExperienceLead customer experience, resident engagement and communications in a senior housing role, using insight, complaints learning, stakeholder engagement and service improvement to shape inclusive, high-quality services for residents. If youve also

As Head of Service, you will be responsible for the strategic leadership, management and delivery of the Council’s highways and transportation functions, ensuring the network and transport systems are safe, well maintained, resilient and fit for purpose. Head of Service – Highways & Transportati

A leading operational services company is seeking an experienced Head of Service Delivery to oversee operational teams and ensure efficient project delivery across the UK. The ideal candidate will have a robust background in utilities, particularly in gas or water services, and a proven track record

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

Head of Service Operations (Service & Repairs). You will take full ownership of operational delivery, ensuring safe, reliable and high–quality service while driving efficiency, productivity, customer satisfaction and profitability. Head of Service Operations - Lift Servicing & Maintenance (London/

Own the full lifecycle of customer‑facing service streams. In this high-impact role, you’ll take ownership of end-to-end service delivery across a hybrid technology estate, spanning both legacy on‑prem systems and a modern SaaS cloud platform. Significant leadership experience in Service Deliv

Key skills include effective communication and proficiency in Microsoft Office, specifically Excel. A leading rental company in Aldridge is seeking a customer service administrator for a temporary ongoing role. The successful candidate will support the hire desk team, manage rental admin duties, han

A governmental digital agency in the UK is seeking a Head of Product to lead product strategy and development for digital services. This role offers the chance to work in a dynamic, impactful environment.

Accountable for delivery of strategic vision, direction, OKRs and priorities of the software engineering discipline to meet the needs of internal and external customers and colleagues. You'll be setting the vision and strategic priorities for solutions that serve millions of loyal customers and thou

Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the strength of exceptional real world delivery and reference‑led growth. Pr

This role sits at the front line of responding to the growing mental and emotional health needs of children, young people and families, offering high-quality therapeutic support to intervene early and prevent crisis. Therapeutic Hub Head of Service. As Head of Service for the Hub, you will provide s

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

A prominent business in sustainability located in the UK seeks a Head of Service Delivery to lead the customer experience function. The ideal candidate will have a strong leadership background in service delivery, proven experience in optimizing customer journeys, and solid project management skills

A leading media company in the UK is seeking a Customer Insight Director to lead insight generation across various departments. This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions.

You can expect to take the lead on a caseload of complex legal matters/high priority and/or sensitive cases, while continuing to quality assure the work of your team – ensuring alignment of resources to the delivery of agreed service plans and corporate priorities. It’s important that you bring

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their custome

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

We're looking for a Head of Service Delivery to join a fast-growing, technology-driven business that partners with clients globally. Lead and inspire a team of managers and service professionals to deliver outstanding results. You'll play a pivotal role in shaping the future of service delivery for

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. Knowledge of customer service software and tools. You will be responsible for leading a team of customer operations executives, defining customer support policies

Service Care Solutions are recruiting on behalf of a local authority in Suffolk for a Head of Finance to join the team on a permanent basis. Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Lead and mentor a team of Customer Success Managers. Knowledge of customer success best practices an

The Head of Customer Success will lead the Customer Success team, define best‑practice customer lifecycle management, and work cross‑functionally to ensure Nurtur consistently delivers outstanding customer experience. This enables our customers to automate manual processes and focus on their cus

A leading housing services provider in Greater London is seeking a Head of Customer Experience to lead their customer engagement and experience strategy. This pivotal role involves overseeing multiple customer engagement channels and establishing new functions to enhance service quality. The ideal c

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. We are seeking a Head of Service Design and Business Analysis to lead these capabilities. Oversee the design of end-to-end services, journeys and processes.

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. Customer Success with 2+ years in leadership, specifically building or tr

Pinnacle Group are looking for an exceptional Head of Customer Experience to join our Homes business and to lead the development and strategic direction of our customer engagement and experience function. Extensive background in customer experience and customer engagement, with a proven track record

As a Head of Service in Housing, you’ll be responsible for one of the core operational areas of service, working collaboratively with colleagues and partner organisations to ensure the housing needs of the people are met, through effective strategic management. Although this is an advert for a gen

An innovative employee experience company in London is seeking a Head of Support to lead a global support function, enhancing customer success for their SaaS platform. This exciting role offers a competitive salary and numerous benefits including healthcare, stock options, and generous leave policie

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Deep understanding of customer service metrics, SLAs, and quality frameworks. Act as the senior escalation point for critical service or customer-impacting

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap. Tech-Forward: You have a vision for how AI can handle thousands of users without linear headcount growth.

A local government authority in the East Midlands seeks a Head of Service in Housing. This role involves leading operational areas and managing major projects to enhance service delivery. Join a motivated Senior Management team and enjoy a healthy work/life balance, generous leave, and opportunities

A leading property management firm in East London is seeking a Deputy Head of Finance to oversee the accounting teams and manage complex service charge accounts. The ideal candidate will be fully qualified ACCA or equivalent with experience in service charge accounting.

A dynamic technology firm in Greater London is seeking a Head of Customer Success with over 10 years of experience in the field. This role involves developing strategies for customer success, implementing scalable processes, and building strong relationships with key stakeholders. The company promot

As Head of Customer Experience & Service Delivery, you will shape how millions of customers interact with IG globally — combining digital intelligence with human empathy to set a new benchmark for excellence in financial services. As Head of Customer Experience at IG Group, you will shape the futu

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, uncover growth opportunities, and lead executive business reviews while partnering closely with Customer Success Managers (CSM's) and Customer Success Enginee

Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability and performance. You will build the Customer Success function from the ground up for a high‑growth startup. Customer Success with 2+ years in leadership, specifically building or trans

If you have senior operational leadership experience in utilities or infrastructure and want to take on a strategic role with real impact, this opportunity offers genuine scope to shape how services are delivered. Maintain effective working relationships with key customers and framework partners, su

A leading HR technology company in Greater London is looking for a Manager of SMB Customer Success to lead a dynamic team focused on customer adoption and retention. The role requires proficiency in SaaS customer success strategies and a strong analytical mindset. You will drive initiatives using au

A health insurance provider is seeking a Director of Customer Services Transformation to enhance operations and drive customer satisfaction. Candidates should have a strong background in leading transformations in regulated sectors and expertise in customer journey optimization.

A leading transportation company in the UK is seeking a Lead Customer Contracts Manager to oversee contract management and ensure customer satisfaction. This role involves cross-functional collaboration to meet customer expectations, offering a competitive salary and comprehensive benefits.

Create and run a Voice of Customer program to capture feedback and influence roadmap and service offerings. Work closely with Professional Services and Support to ensure smooth onboarding, SLAs adherence, and customer outcomes. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise cus

A leading SaaS provider in the UK is searching for a Head of Customer Success to enhance customer retention and drive strategic growth. The role focuses on fostering long-term relationships and adopting a customer-centric culture throughout the organization.

We’re partnering with a well-established and forward-thinking organisation as they continue to invest in their finance and customer operations function, with the appointment of a Head of Service Charge. This opportunity would suit a qualified finance professional with strong leadership experience,