Head of customer service jobs in Hoddesdon - Page 2Create job alerts

Head of Service Delivery or Head of Service Management. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Co

An opportunity has arisen for a Head of Service – Market Development & Quality Assurance to lead the development, sustainability, and quality oversight of the Adult Social Care provider market. Head of Service – Market Development & Quality Assurance. Lead market shaping and development

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's services, playing a critical role in delivering safe, high-quality outcomes for chil

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. Head

Head of Service Delivery or Head of Service Management. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Co

A leading SaaS FinTech platform supporting enterprise financial services organisations in running their operations swiftly and efficiently is seeking a Director/Head of Service Delivery. Director of Service Delivery - FinTech SaaS. This is a senior role responsible for shaping the post onboarding cu

Head of Service - Children's Regulated Services. Head of Service - Children's Regulated Services. This is a senior leadership role with responsibility for a complex and high-profile portfolio of regulated children's.

Head of Customer Success – High-Growth Cyber / Data Protection SaaS. Customer Success organisation while defining the strategy for how the business engages with customers post-sale. Customer Success function from the ground up.

A leading provider of critical customer service solutions, supporting sectors where reliability and empathy are key. A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience i

Head of Service Delivery or Head of Service Management. The successful candidate will need to have managed Service Management Teams - eg Problem, Change, Configuration, Supplier xrnqpay Management, Service Desks within a Fast Paced SME Organisation. Must hold ITIL V3 / V4 Accreditations and be Custo

Job Description JOB DESCRIPTION About the role We have an exciting opportunity for a Head of Rent, Service Charge and Customer Accounts to join the Guinness Team. The purpose of the role is to lead the strategic development and operational management of Guinnesss Rent, Service Charge and Customer Ac

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

Head of IT Service Architecture & Delivery Location: Yorkshire Salary: £65,000 + Bonus + Full Benefits Security Clearance: SC required (must hold or be eligible) - DV desirable. We are recruiting for an experienced and influential technical leader to head up Service Architecture & Delivery for a se

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Ensure that the operation of the Field Services Team meets the expectations of the CEO, CIS Board, and Trustees of the parent company. Due to a forthcoming retirement, we are recruiting a permanent Head of Field Services to manage, maintain and enhance the CIS Field Services Management Team and oper

The Head of Customer Success will work remotely, with quarterly meetups in the South of England. About the RoleOur reputable Software client seeks a Head of Customer Success to join their team. Overview:Reporting directly to the CEO, the Head of Customer Success

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

A public service organization in Greater London is seeking a Director of Customer Services to lead customer service improvements, drive a customer-first culture, and manage high-performing teams. The ideal candidate will have significant experience in delivering customer services, alongside a strong

A leading recruitment agency is seeking a Head of Customer Experience to oversee the customer journey across multiple brands. The successful candidate will lead a remote customer service operation, define CX strategies, and ensure quality across communications. This senior role combines strategic ow

A high-growth startup is seeking a Head of Customer Success to establish the Customer Success function from scratch. The ideal candidate has over 5 years in Customer Success, with significant leadership experience in a B2B SaaS context.

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc.

As Head of Customer Success, you will take the lead in being the voice of our customer base. Knowledge of Customer Success innovation, best practices, and ability to leverage internal resources to drive efficiencies across Customer Success processes. Experience of managing a small Customer Success o

A leading technology firm in the UK seeks a Head of Managed Service Operations to lead their professional services practice. The ideal candidate should have a deep understanding of live service operations, the ability to innovate through automation, and strong leadership skills. This role involves m

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practica

Providing a professional first point of contact and working effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering a range of Council services which may include: Switchboard, Housing Benefit, Resident Support Fund, Foo

A public sector organization in Surrey is seeking a Head of Commissioning to ensure strong leadership during a period of transformation. The key responsibilities include leading the implementation of the Dynamic Purchasing System, maintaining strong provider relationships, and overseeing service qua

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%. You will manage relationships with serv

A local government organization in the United Kingdom is seeking a Head of Service for the Integrated Front Door and Emergency Duty Service. This is an opportunity to be at the forefront of enhancing child services and making a substantial impact.

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the. Head of Retail & Customer Insights.

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

A multinational IT managed service company is seeking a Customer Experience Director to manage the Service Desk function. Candidates should have a Bachelor's degree in IT or related field and experience in leadership roles within an IT managed service and Service Desk operations. This role involves

A leading UK-based technology services business is seeking a Head of Customer Operations in Lancashire. Competitive salary of £100,000 plus benefits is offered. The role involves optimizing customer support and success, focusing on incident management and operational governance.

A major UK infrastructure project is seeking a Head of Finance - Civils & MEH. The ideal candidate will have exceptional stakeholder management skills and a professional accounting background.

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). Act as a key partner to the Director of Customer & Commercial Delivery, providing oversight and support across departmental delivery and change activity. Provide a holistic view of delivery planning and progress across

As Head of Finance (Service Charge), you will provide strategic leadership and operational oversight of our service charge finance function. Are you an experienced service charge finance leader ready to shape strategy at scale? This is a pivotal opportunity to lead and modernise a high‑profile ser

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. Each year, our software is used globally to conduct hundreds

A leading banking institution is seeking a Head of Product & Journey Development to oversee product development across their lending and banking services in the U. This role involves driving product strategy and customer journeys while ensuring regulatory compliance. The company is dedicated to dive

The role of Customer Service Advisor involves reviewing and verifying change of tenancy requests received via various channels. At least 6 months prior experience in a Customer service or administrative position. Enjoy an array of complimentary snacks, drinks, and lunch options in our office.

A leading housing association in London is seeking an experienced Head of Finance (Service Charge) to shape financial strategy and oversee a pivotal service charge function. This position provides opportunities for professional growth and offers a generous benefits package. The role demands a CCAB-q

A UK local authority is seeking a Head of Housing Policies, Performance and Service Improvement to oversee housing policy development and service improvement initiatives. The position offers excellent training opportunities and includes benefits such as generous holiday allowance and flexible workin

Head of Customer Segment & Performance. JOB TITLE: Head of Customer Segment & Performance. Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites in the locations shown above.

Berichtet an: Chief Executive Officer. Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support. Gewährleistung hoher Servicequalität und zuverlässiger Leistung gegenüber Kunden und Partnern.

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. This is a remote-first position

Head of Customer Operations – UKI. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. A senior customer operations leader with 5+ years’ experience leading Customer Support

A leading engineering company based in the UK is seeking a Head of Operations to lead multidisciplinary teams for Transmission & Distribution projects.