Head of customer success jobs in Southall - Page 2Create job alerts

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

Head of Customer Success – High-Growth Cyber / Data Protection SaaS. Customer Success organisation while defining the strategy for how the business engages with customers post-sale. Build and shape a Customer Success function from day one.

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. The ideal candidate has extensive experience in Customer Success or related fields and a passion for technology. This is a remote-first position based in the UK,

We are seeking a Head of Customer Operations, you will have extensive experience in customer relations, customer service and operations. You will be responsible for leading a team of customer operations executives, defining customer support policies and procedures, ensuring customer satisfaction and

As Head of Engineering, Customer Experience, you'll lead a team of ~40 engineers and scientists across five squads, shaping how millions of customers discover, shop, and trust our products, without ever touching or trying them on. You'll empower 5 Engineering Leads, partner with the Head of Product

A leading educational technology provider in the UK is seeking a Head of Customer Success to lead strategic customer engagement for their assessment platforms. This role involves overseeing client relationships, ensuring successful implementation and driving measurable outcomes. The position offers

A premium eCommerce brand is seeking a Head of CRM & Customer Economics to lead email and loyalty strategies. The ideal candidate will possess extensive experience with Klaviyo, Shopify, and customer data management, focusing on AI-driven customer lifecycle enhancements. Responsibilities include dev

A social impact real estate company is seeking a Head of Housing to oversee operations, ensuring high-quality housing services and customer satisfaction. This is a permanent, full-time role with a salary ranging from £80,000 to £100,000, plus a bonus of 25%.

A climate technology firm in London seeks a Lead Customer Success Manager to develop global strategy and manage strategic enterprise relationships. Ideal candidates should have 6+ years of experience with enterprise customers and familiarity with the carbon markets.

We’re looking for a Head of Customer Support Operations to own and scale how Customer Support runs at Bolt globally. Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork. Impact millions of customers and partne

A fast-growing fintech firm is seeking a Head of Customer Operations in London. The ideal candidate has over 10 years of experience in customer operations, with strong communication and problem-solving skills. This hybrid role includes equity participation, Bupa Health Insurance, a £1,500 training

Ideal candidates have extensive leadership experience in Customer Support and demonstrate a customer-first mindset. A leading AI technology firm in Greater London seeks a Customer Support leader to manage EMEA performance and enhance user experience. The position offers a hybrid work model and compe

Because our team is only comprised of the best‑of‑the‑best, we pay the very top of market compensation + extra perks, to build a team full of real A‑Players. Directly manage the day-to-day operations of our Customer Support team while actively handling complex customer inquiries, subscriptio

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. Enjoy your birthday off, with an extra day of leave. This is a hands‑on le

Head of Customer Services page is loaded## Head of Customer Serviceslocations: Farringdon, London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR-88032Job Summary:Company: Festival Republic Limited Location: Farringdon, London and onsite at shows and

As a key member of our customer-facing team, youll manage the overall customer experience, understand their needs, and work cross-functionally to deliver tailored solutions that drive their success. Head of Client Success, Europe. Head of Client Success, Europe.

That’s why we’re hiring our first Head of Employer Success, a senior leader who can build a modern, high‑performing Customer Success function that drives retention, renewal, impact and advocacy across our employer base. You’re an experienced leader from Customer Success, Client Services or B

A leading charity organization in Greater London is seeking a Head of Finance to lead its commercial finance and business partnering function. This position offers a competitive salary and a hybrid working arrangement, providing an opportunity to contribute to meaningful social impact.

A reputable educational institution in Greater London seeks a Head of Year for a permanent, full-time role starting on 1st September 2026. The school values staff well-being and offers excellent career progression, a comprehensive benefits package, and a supportive environment for both staff and stu

A public service organization in the UK is seeking a Director of Customer Services to lead and enhance customer experiences. This role involves overseeing complaints handling and customer relationship activities while driving a customer-first culture across the organization. This position offers a s

A local primary school is seeking a dynamic and proactive Assistant Head of Year.

As Head of Finance, you will lead the commercial finance agenda, ensuring robust financial governance across projects and commissioned services. Own and continuously improve the project costing model, ensuring governance and timely sign-off. Lead forecasting through to end-of-contract and consolidat

A fintech startup is looking for a VP of Customer Success in Greater London. This strategic role will manage customer relationships and ensure successful engagement throughout the customer lifecycle. Hybrid work setup with flexibility is offered, along with stock options and a commitment to employee

We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. We’re incredibly proud of our achievements and none of it would be possible without the amazing team here.

A leading educational institution in Walton-on-Thames is seeking a passionate Head of English to lead a dedicated team.

A leading healthcare startup is seeking a Head of Customer Experience to ensure exceptional service delivery across all customer interactions. The ideal candidate will manage customer-facing teams and leverage AI to enhance customer satisfaction and retention. With a focus on scaling customer servic

The role involves overseeing a talented team, ensuring efficient onboarding of new clients, and enhancing customer satisfaction through best practices. A leading financial forum in London seeks an experienced individual to manage and scale its client success strategy.

In this role, you will lead and manage a team of training instructors to deliver effective customer training solutions. Your responsibilities will include overseeing training activities, ensuring top-quality training standards, and managing the design and delivery of training programs. A leading aer

A B2B FinTech company is seeking an experienced Head of Customer Success to lead their efforts in enhancing customer satisfaction and retention. This role involves defining the Customer Success strategy, managing a high-performing team, and ensuring that customers derive measurable value from produc

As Head of Engineering, Customer Experience, you’ll operate at a Senior Leader level, owning a critical pillar of our customer-facing technology and playing a key role in shaping how engineering enables our commercial and brand ambitions. You’ll empower and develop five Engineering Leads, partne

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). You'll play a key role in enabling effective Agile transformation, improving ways of working, and ensuring teams are aligned, connected and equipped to deliver against strategic customer and commercial outcomes. Act as

TheHead of Customer Operationsis responsible forensuring an exceptionalin lifecustomer experience by leading the teams that supportour softwareand manage our servicefor clients. Headquartered in London, with regional offices in California and Singapore, Lendscape is home to a team of over 180 talent

A leading financial services provider is seeking a highly analytical Head of Customer Value Management & Commercial Analytics to drive customer engagement and retention.

Are you passionate about customer services, operations, leadership, and using digital tools to provide solutions to retails? We’re looking for a Head of Customer Services to lead our call centre and support team who wants to use their skills and ideas to create and lead expanding new processes and

A dynamic startup in London is seeking a Head of Customer Success to build the function from the ground up. The ideal candidate has over 5 years in Customer Success, with substantial leadership experience in a B2B SaaS context, and a strong technical background to drive technology adoption amongst u

A leading financial insights provider is seeking a Head of Client Support in London. The role involves leading a team, enhancing customer satisfaction, and driving data-informed decision making. A hybrid work environment is offered, emphasizing leadership development and comprehensive healthcare ben

The Director will lead a team of 9 Customer Success Managers to drive customer strategy, enhance product usage, and foster executive relationships. A leading online learning platform is seeking a Director of Customer Success for a 12 month fixed-term contract based in London. Candidates should have

A regional house builder have a temporary requirement for a Head of Customer Service to join their customer care team to support remedial works on new build housing developments in the Northwest area for a 3-month period. Recognise the importance of customer service and meet the standards required w

The Head of Engineering will play a pivotal role in maturing our engineering strategy, strengthening our in-house squads, and building a culture of engineering excellence. We are seeking a dynamic and experienced Head of Engineering – Online Digital (Web & App) to lead our in-house engineering org

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

A leading email security solution provider is seeking a Head of Customer Success to drive customer outcomes and maximize retention. Ideal candidates will have over 7 years of experience in Customer Success in a B2B SaaS environment, with a strong focus on customer adoption, retention metrics, and te

A leading online fashion retailer in Greater London seeks a Head of Engineering, Customer Experience, to lead a team of ~40 engineers. This role involves defining the technology strategy, mentoring engineers, and enhancing customer journeys through innovative digital experiences. Benefits include an

The Head of Client Success will drive client satisfaction, retention, and growth by establishing a world-class client success function that blends proactive relationship management with operational excellence. Key Experience for the Head of Client Success. The Head of Client Success will be responsi