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Role: Service Desk Manager Location: On-site in Bedford, Weekly travel to London (1-2 days)Salary: Up to £45,000 per annumType: Full-time, Permanent The Opportunity We are seeking an experienced Service Desk Manager to lead our client's MSP service desk operation, based onsite in Bedford with regular travel to our London office. This role is primarily operational, focused on the day-to-day management, performance and delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align service delivery with customer expectations and business objectives. Key Responsibilities • Full ownership of daily service desk operations within an MSP environment, • Direct line management, mentoring and development of 15 service desk engineers (1st-3rd line), • Oversight of ticket queues, prioritisation, escalations and workload distribution, • Management of incident, problem and major incident processes, acting as an escalation point, • Ensuring all services are delivered in line with SLAs, KPIs and contractual commitments, • Regular collaboration with Customer Success Managers to support customer satisfaction and retention, • Performance management including 1:1s, appraisals, coaching and development plans, • Recruitment, onboarding and training of new team members, • Producing operational reporting and contributing to service reviews, • Driving continuous improvement across processes, tooling and team capability, • Proven experience as a Service Desk Manager or IT Support Manager within an MSP / managed services environment, • Strong operational leadership experience managing medium-sized service desk teams, • Background overseeing 1st-3rd line support functions, • Solid technical foundation enabling effective escalation management, • Experience working with ITSM tools, SLAs and service performance reporting, • Excellent communication skills and the ability to work closely with internal stakeholders, • ITIL certification or strong ITIL-aligned working practices, • Salary of up to £45,000 per annum, • Private healthcare, • Private dental care, • Company pension scheme, • Life assurance, • Generous annual leave entitlement, • Employee assistance programme (EAP), • Ongoing training and professional development, • Permanent, full-time position, • Key leadership role within a growing MSP, • Close collaboration with senior operations leadership Apply today to find out more about this opportunity.

Remote working Account Manager reporting to the Commercial Director the ideal candidate must be a graduate and understanding of healthcare environments such as pharmaceuticals, medical devices.

Field Service Manager, Imaging Systems Bedford, Biggleswade, St Neots, Sandy and Flitwick * Basic Salary £60,000 to £70,000 * Car / Car Allowance * Pension * Healthcare * Excellent Benefits Package An excellent opportunity for experienced Field Service Managers, Regional

A leading healthcare provider in Cranfield is seeking an experienced Deputy Home Manager for a nursing home. You will support the Home Manager, ensure compliance with CQC standards, and engage with service users. Ideal candidates are Registered Nurses with experience managing care services.

Deputy Manager (Clinical) We are seeking an experienced Deputy Manager (Clinical) to support the Home Manager in delivering safe, effective, and compassionate nursing care in line with CQC standards and best practice. Reporting to the Home Manager, you will provide strong clinical leadership to nursing and care teams, ensuring person-centred care that promotes dignity, choice, and wellbeing. You will oversee clinical governance and take responsibility for the service in the Home Managers absence, ensuring full compliance with CQC requirements and company policies. Key Responsibilities: Lead, mentor, and supervise nurses and care staff Conduct clinical audits and ensure continuous quality improvement Review and update care plans and risk assessments Oversee medication management and accurate record keeping Support pre-admission assessments and ongoing resident evaluations Liaise with healthcare professionals, families, and external agencies Identify and act on safeguarding concerns appropriately About You: Previous Deputy Home Manager experience NMC Registered Nurse (essential) with relevant experience Strong knowledge of CQC standards Ability to build effective relationships with residents, families, professionals, and staff Committed to involving residents and families in care planning Confident in safeguarding processes and referral pathways What We Offer: A supportive and caring team environment, clear processes and procedures, and opportunities for ongoing professional development and career growth. TPBN1_UKTJ