Trabajos housing support officer en Reino Unido - Page 4

A Housing Association is currently looking for a number of officed based Housing Officers on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £27.56 umbrella and £20.84 PAYE Essential Must have worked recently as a Housing Officer or similiar role in housing Excellent communicator Must be immediately available or on short notice

Supported Housing Officer Location: NW London Rate: £19-20 Per Hour Contract: 6 Months Contract Working Pattern: On-patch, community-based (daily presence required) I’m currently recruiting for an experienced Supported Housing Officer on behalf of a housing provider delivering frontline support to vulnerable adults in the community. This is a patch-based role, requiring daily visits and face-to-face engagement with residents. The service supports individuals with mental health needs, domestic violence histories, asylum seekers and ex-offenders, so candidates must be confident managing complex cases and risk. The Role * Provide housing-related support to vulnerable residents to help sustain tenancies * Manage a caseload of residents with complex needs * Carry out regular patch visits, welfare checks and risk assessments * Develop and review support plans and complete safeguarding referrals * Work closely with external agencies including mental health teams, probation and local authorities * Record accurate case notes and maintain compliance with service standards The Ideal Candidate * Proven experience in supported housing, floating support or tenancy sustainment * Experience working with mental health, domestic abuse, asylum seekers or ex-offenders * Strong safeguarding knowledge and confident risk management skills * Comfortable working independently on patch, five days a week * Excellent communication and report-writing skills

A Housing Association is currently looking for an office based Senior Housing Officer on a temporary basis for about three months Key responsibilities as follows Responsible and accountable to residents for providing an excellent, empathetic and personal housing management service This includes regular communication and meetings with each resident at home, and being responsible for ensuring that any issues they have raised are resolved appropriately Achieve this by working creatively on your own as well as part of a wider team, including but not exclusively, the customer service centre and the Asset’s team You will be connected to tenants - in their communities ensuring residents are offered the right support to maintain their tenancies, be happy in their homes and get on with their lives. Always keep your promise to tenants by getting back to them within agreed timescales and tasks. Ensure we keep residents safe by following safeguarding procedures and working closely with external statutory authorities. Responsible for ensuring tenancies are managed effectively, tackling unacceptable behaviour in an open and constructive manner. Work alongside residents to ensure we offer the right support to sustain tenancies. Manage void properties to be ready to let to our "void standard" as quickly as possible including specifying work orders on standard voids. Always follow the lettings procedure ensuring an effective audit trail. Identify support needs and effective partners to support tenants as the start of their tenancy. Repairs Manage landlord repair requests through Workwise ensuring work is completed to the residents’ satisfaction. Responsible for authorising work orders to budget. Work with Asset Management colleagues to resolve complex repairs in a timely manner. Income Collection and debt management Complete all actions required in Workwise weekly to ensure effective rent and service charge collection and debt management. Account for services accurately to ensure service charges are transparent and fair to residents Set service charges with support from the central service team Visiting Arrange to meet residents in their home to understand their needs and desires for the future. Identify any repairs needed in the property and order these as well as record This role is 100% based in the office. This roles pays £23.07 PAYE umbrella rate £30.50 Essential Must have a consistent work history as a Senior Housing Officer within Social Housing Excellent communicator Must be immediately available or on short notice

Resident Liaison Officer – Waterloo – Social Housing Planned Works Our client, a residential developer who have sites across London, are looking for a Resident Liaison Officer to join their Planned Works Divison in Waterloo. The client will need you to ensure seamless communication across all parties, progress the projects and ensure resident’ satisfaction. You will need to build relationships with residents and provide support and information during refurbishment and maintenance works, mitigating any dissatisfaction and resolving complaints and queries swiftly and efficiently. Key responsibilities: Residential Communication Customer Service & Complaint Resolution Stakeholder Liaison Pre-Works and Needs Assessment Documentation & Reporting Community Engagement Must have: Experience in a Customer-Facing role Situation Handling Strong communication and customer service skills Positive and proactive attitude Ability to manage multiple tasks Able to work in a team Competent computer skills Full UK Driving License (with access to a vehicle) To find out more about this position as a Resident Liaison Officer in Waterloo call Lilly of CPR Recruitment. CPR Recruitment are currently on over 500 sites across London & the South East. If this role isn't for you, due to location or project type, get in touch via the numbers above to find out about our other opportunities within the white collar side of construction

Job Title: Business Support Officer (Repairs Coordinator / Scheduler) Location: Hillingdon (Office-Based) Working Hours: Monday to Friday, 8:00am–4:00pm or 8:30am–4:30pm About the Company We are working with a well-established main contractor specialising in refurbishment projects across multiple sectors. With over 30 years of industry experience, the company has built a strong reputation for delivering high-quality projects and exceptional client satisfaction. Their diverse portfolio includes: Social housing maintenance, Office refurbishment, Building development, Hospital and school refurbishments, High-end residential developments Role Overview We are seeking an experienced and highly organised Business Support Officer (Repairs Coordinator/Scheduler) to support the delivery of a major social housing maintenance contract for a local authority, with opportunities to contribute to additional contracts as the business expands. This is a key role focused on coordinating repairs, scheduling works, and ensuring the smooth day-to-day operation of contract support functions. Key Responsibilities • Organise and schedule repair and maintenance tasks for trade operatives, • Assign workloads effectively to maximise efficiency and meet service deadlines, • Track the progress of jobs and ensure systems are updated in real time, • Serve as the main point of contact for operatives, supervisors, and internal departments, • Communicate with clients, including local authority stakeholders, as required, • Ensure all activities are accurately recorded and completed in line with agreed service levels, • Maintain up-to-date and accurate data across internal systems, • Provide administrative and operational support to the wider contract team, • Manage scheduling challenges and prioritise urgent or emergency repair requests Key Requirements • Experience in a coordination, scheduling, or business support role, • Background within social housing, property services, or facilities management, • Demonstrable experience in planning and scheduling repairs, • Solid understanding of responsive maintenance environments, • Experience working with local authority contracts is advantageous Skills & Competencies • Confident user of Microsoft Office and general IT systems, • Familiarity with housing management systems (Oneserve experience is a strong advantage), • Excellent organisational skills with the ability to manage competing priorities, • Comfortable working in a fast-paced, reactive environment, • Strong written and verbal communication skills, • Proactive problem What’s on Offer Supportive and collaborative working environment Opportunities for career development and progression Exposure to high-profile local authority contracts Stability within a growing and reputable organisation Additional Information Fully office-based role in Uxbridge (no remote working) Requires reliability, flexibility, and a proactive approach Opportunity to support additional contracts as the business grows Apply now to join a forward-thinking contractor delivering impactful refurbishment projects across the UK

Community Safety Lead Officer - Policy and Partnership Negotiable rates 1 day a week in the office in Hertfordshire 7-month initial contract, likely to be extended Our client in Hertfordshire is looking for a Community Safety Lead to deliver service within the specified function or functions. Ensure these services are delivered within the Council's framework of quality standards, performance targets, budgetary control and legislative requirements. You will Support the Head of Service and Team Leader as part of the service team, in delivering the corporate vision, values and strategic priorities of the Council. You will work in collaboration with other services, and senior management to ensure services are joined up appropriately and are aligned to the achievement of the Council's aims and objectives. You will also be responsible for the below: Lead the Council's compliance and commitment to implementing Sections 1,5,6, 17, 17a, 40, 115 of the Crime and Disorder Act 1998. Support the development and coordinate the work of the clients Community Safety Partnership including the development and implementation of the Community Safety Strategy and Delivery Plans. Identify and develop appropriate, proactive and effective partnerships with various agencies, voluntary organisations and data holders, in particular the statutory responsible authorities Police, Probation, Health (Integrated Care Boards), Fire and Rescue Services and key district and county council departments, housing, safeguarding and regulatory services. Coordinate the arrangements for undertaking local crime profiles and the annual Strategic Intelligence Assessment in Dacorum as per the Crime and Disorder Act 1998 and Statutory Instrument 1230.I am looking for someone that has more of a strategic role within ASB as you will not be managing a caseload. Please click 'apply now' or contact me for more information. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Role Overview A housing organisation in London is seeking a Customer Service Officer / Customer Service Advisor to provide high-quality advice and support to residents, particularly those who may be homeless or at risk of homelessness. The role involves working closely with the Housing Options Service to deliver key objectives related to homelessness prevention. The successful candidate will support households in making informed decisions that help prevent homelessness or assist them in securing suitable accommodation, while maintaining excellent frontline customer service. Key Responsibilities • Act as the first point of contact for residents, handling enquiries via phone, email, and digital channels in a professional and timely manner., • Provide clear and accurate advice on housing services, tenancy queries, repairs, and homelessness prevention., • Support the Housing Options Service in delivering key service objectives and assisting vulnerable households., • Help residents explore housing options and practical solutions to prevent homelessness or find suitable accommodation., • Log, update, and manage customer interactions using housing management and CRM systems., • Resolve issues at the first point of contact where possible and escalate more complex cases appropriately., • Liaise with internal teams, contractors, and external partners to ensure resident enquiries are followed up and resolved effectively., • Maintain accurate records of interactions while ensuring compliance with data protection and confidentiality standards., • Deliver a consistently high level of service in line with organisational values and customer service standards. Skills and Experience • Proven experience in a customer service role, ideally within a housing association, local authority, or public sector organisation., • Excellent written and verbal communication skills with the ability to engage empathetically and professionally with residents., • Confidence using housing management systems and customer service platforms., • Strong organisational skills with the ability to manage a high volume of enquiries in a busy environment., • Resilience and the ability to handle challenging or sensitive situations calmly and effectively., • Understanding of excellent customer care principles., • Flexibility to work from a North West London office when required. If you’re an experienced Customer Service Advisor with a background in housing and you’re looking for your next opportunity, we’d love to hear from you. Apply now to be considered for a virtual interview, or contact Emily Nolan for more information

Senior Campaigns Officer - Newham Initial 3‑Month Contract | Full‑Time (36 hrs, Mon-Fri, 9AM-5PM) Hybrid - 2-3 days per week at Dockside, Newham £26.13 PAYE / £34.15 Umbrella Newham Council is seeking a dynamic Senior Campaigns Officer to take ownership of communications across the Housing Improvement Programme. This is an exciting role for a skilled communicator who can deliver clear, accessible, and resident‑focused messaging that makes a real difference to communities. You'll lead all communication activity linked to the Housing Improvement Programme, including the "Improving Your Homes" plan and Keeping Residents Informed TRA project, ensuring every piece of content is accurate, timely, and aligns with council governance and brand standards. Key Responsibilities Campaign & Communication Leadership Lead the planning, design and delivery of integrated, multi‑channel campaigns from concept to completion. Develop campaign structures with clear goals, target audiences, messaging, and measurable success indicators. Ensure all campaigns are inclusive, effective, and aligned with council priorities. Collaboration & Coordination Work closely with Heads of Service, Assistant Directors and the Director to coordinate and sign off campaign materials. Bring together specialist teams across the Marketing Directorate, unlocking their strengths to deliver cohesive and impactful campaigns. Housing Communications Support Provide centralised BAU communications across Housing Services. Produce letters, posters, digital updates, engagement materials, notices and more-all aligned with brand and accessibility requirements. Support communication delivery for the Resident Involvement Strategy and associated engagement activities. Content & Tools Development Create toolkits, templates and resources to help service teams deliver consistent communications. Refresh and manage web content ensuring it is clear, accurate, and up to date. Campaign Oversight Manage budgets, timelines and resource planning for all campaign activity. Oversee production of campaign assets ensuring a unified brand voice and consistent messaging across all channels. Experience & Skills Required Experience Proven track record in planning, delivering and evaluating successful communication campaigns-public sector experience ideal. Experience managing complex projects with multiple stakeholders. Hands‑on experience in at least two of the following: Media relations Digital marketing Behaviour change / social marketing Brand Social media Public affairs Knowledge Strong understanding of integrated campaign management best practice. Familiarity with legal and voluntary controls governing local authority publicity. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Housing Officer Edmonton £39,841 - £40,841 North London (Edmonton) Contract: Fixed Term Full time, site-based (5 days per week) Basic check required About the role We are looking for a Housing Officer to play a critical, customer-facing role within our Special Projects team. This role is central to supporting customers who are required to move permanently as part of our rehousing programme. You will act as the single, accountable point of contact for customers across all tenures – including rented, later living and leasehold – ensuring they receive a coordinated, compassionate and high-quality service throughout their move. Working closely with internal teams and external agencies, you will help customers navigate what can be a complex and sensitive process, while ensuring project timescales and commitments are met. This is a highly visible role requiring strong judgement, excellent communication skills and confidence working with customers who may be vulnerable or in receipt of social care. About you You will be an experienced customer-facing professional who is confident managing complex, emotive situations and balancing customer advocacy with organisational delivery. You will bring: * Proven experience delivering customer services in housing, regeneration, care, or similar environments * Strong understanding of working with vulnerable customers and multi-agency partners * Excellent communication and relationship-management skills * The ability to manage multiple cases and priorities in a fast-paced project environment * Sound judgement, resilience and a calm, empathetic approach * Confidence working across different tenures, services and stakeholders * Strong attention to detail and commitment to accuracy Must have: 1. Driving licence and access to a car 2. Office based, with no hybrid opportunity due to nature of role 3. Basic Excel; able to use simple formulas, with effective use and management of spreadsheets. What we can offer you * 28 days annual leave plus bank holidays * In addition to annual leave a 'belief day' to be taken at a time of your choosing * 2 paid voluntary days to support your community * Life assurance cover 3 x your salary * Health cash plan scheme for your everyday healthcare needs * Enhanced pension with matched contributions up to a maximum of 9% contribution * Tenancy deposit - interest free loan to help with rental deposits * Cycle to Work scheme * 'Nudge' financial wellbeing platform * Employee assistance programme * Season ticket loan * Access to extensive on-line training * Smarter working is the MTVH approach to future working arrangements for colleagues registered as office-based to adapt to the needs of the customer

Job Title: Contract Support Officer - Housing Repairs (Electrical) Location: Newham Contract Type: Temporary -initially 3 months with the possibility of extension Salary: £21.91 per hour Hybrid: Work from home 1 day a week Are you ready to make a difference in your community? Our client is seeking a dedicated Contract Support Officer to join their dynamic team! This exciting opportunity allows you to contribute to the Council's Electrical Appliance Inspection and Testing Programme while enjoying the flexibility of working one day a week from home. Role Purpose: As a Contract Support Officer, you'll provide essential operational, administrative, and compliance support, ensuring the electrical appliance inspection programme runs smoothly and efficiently. Your work will directly impact the safety and well-being of residents across the housing portfolio. Key Responsibilities: Programme Administration • Maintain accurate records for electrical inspections and compliance documentation., • Store and manage programme documentation using Microsoft Teams & SharePoint., • Track inspection progress and ensure follow-up actions are completed. Scheduling & Coordination: • Coordinate inspection appointments and maintain productive schedules for electricians., • Liaise with residents and housing officers for property access., • Manage follow-up works for any appliance defects identified. Resident Communication: • Respond promptly to enquiries about inspection visits., • Communicate clearly about inspection appointments, ensuring service delivery aligns with the Equality Act 2010. Programme Monitoring & Reporting • Assist in producing compliance reports and performance monitoring data., • Ensure data accuracy across systems like Service Connect and Northgate. Legislative Knowledge The post holder should demonstrate knowledge of the following: Housing Health and Safety Rating System HHSRS, Relevant Health & Safety training Electrical Safety Standards in the Private Rented Sector Regulations 2020 amended 2025 IET Code of Practice for In Service Inspection and Testing of Electrical Equipment 5th Edition Excellent Awareness of current Electrical Regulations Essential Experience Minimum three years working within housing, property maintenance or social housing environments Experience supporting repairs, compliance or inspection programmes Experience coordinating operational teams or contractors Experience maintaining compliance records and programme documentation Experience working with housing management or asset management systems Experience using housing management systems such as Service Connect or Northgate, SharePoint Excel, Word Asbestos Awareness Manual Handling If you're enthusiastic, organised, and ready to support vital services in your community, we want to hear from you! Apply now to become a valued member of our client's team as a Contract Support Officer! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Business Support Officer Salary: Up to £37,000 Location: UB8, Uxbridge Hours: Monday–Friday (8:00am–4:00pm or 8:30am–4:30pm) Join a Growing Team on a High-Profile Contract Looking for a role where you can make a real impact and grow your career? We’re hiring a Business Support Officer to join a busy and supportive team delivering a major General Build contract with Islington Council. This is a fantastic opportunity to step into a fast-paced environment where your organisation and coordination skills will be highly valued—and where no two days are the same. This is a fast-paced role where you’ll coordinate repairs, schedule works, and support the smooth running of daily operations. Key Responsibilities • Plan, schedule, and coordinate repairs and maintenance jobs for trade operatives, • Allocate work efficiently to ensure productivity targets and deadlines are met, • Monitor job progress and update systems accordingly, • Act as a central point of contact for operatives, supervisors, and internal teams, • Liaise with clients, including local authority representatives, where required, • Ensure all works are logged, tracked, and completed in line with service level agreements, • Maintain accurate records and ensure data integrity across systems, • Support the wider contract team with administrative and operational tasks, • Assist in resolving scheduling conflicts and responding to urgent or emergency repairs Key Requirements • Previous experience in a Business Support, Scheduling, or Coordination role, • Strong background in social housing and/or facilities management (FM) contracts, • Proven experience in repairs planning and scheduling for trade operatives, • Good understanding of responsive maintenance and property services, • Experience working on local authority contracts is highly desirable Skills and Competencies • Proficient in IT systems and Microsoft Office packages, • Working knowledge of housing management systems, particularly Oneserve, is highly desirable, • Strong organisational and time management skills, • Ability to work in a fast-paced environment and manage multiple tasks, • Excellent communication skills, both written and verbal, • Problem-solving mindset with the ability to prioritise effectively, • High level of accuracy and attention to detail Additional Information • This is a fully office-based role, • The position supports a key contract and requires reliability and flexibility, • Opportunity to support additional contracts as the business grows What We Offer • A supportive and collaborative working environment, • Opportunities for development and progression, • The chance to work on high-profile local authority contracts If you’re organised, driven, and ready to take the next step in your career, we’d love to hear from you

Complaints and Information Manager Salary: £26 per hour Location: NW9 4EW- Hybrid, 2 days in the office per week Contract: Temporary for 9-12 months About the Role We are seeking an experienced Complaints and Information Manager to lead our central Complaints and Information Team and support the delivery of an excellent customer experience across our client's business and its subsidiaries. This senior role will shape how complaints, information rights requests, and members' enquiries are managed ensuring fairness, transparency, compliance, and continuous learning across the organisation. If you are a confident leader with strong technical knowledge and a passion for improving services, we would welcome your application. Key Responsibilities Lead Complaints and Members' Enquiries Oversee the end-to-end management of complaints and members' enquiries. Coach and support complaint handlers to ensure high-quality responses. Act as the senior escalation point for complex enquiries. Build productive relationships with councillors, MPs, and their caseworkers. Ensure investigations are timely, thorough, and compliant.Manage Information Rights Lead the handling of Freedom of Information (FOI), Environmental Information Regulations (EIR), and Data Subject Access Requests (DSAR). Ensure full compliance with legislation such as FOIA 2000, UK GDPR, and the Data Protection Act 2018. Provide advice and guidance to colleagues on information rights obligations. Support the Data Protection Officer in promoting good data-handling practices.Drive Service Quality and Organisational Learning Analyse complaint, enquiry, and information rights data to identify trends and areas for improvement. Produce clear, insightful performance reports for senior leaders, boards, the Council, and other stakeholders. Contribute to a positive learning culture by identifying root causes and supporting service improvements. Develop policies, procedures, training, and quality assurance processes.Leadership and Collaboration Manage and motivate a high-performing team of two. Work collaboratively with senior managers across the organisation, including housing and social care services. Influence decision-makers to resolve issues promptly and embed organisational learning. Lead engagement with external bodies such as the Housing Ombudsman and Local Government Ombudsman.Person Specification Experience Managing a complex or high-volume complaints service. Overseeing information rights processes. Preparing high-quality written reports for senior audiences. Delivering training, coaching, and influencing colleagues at all levels. Building effective relationships with senior managers, councillors, and MPs. Interpreting and applying relevant legislation.Skills and Knowledge Strong knowledge of FOIA 2000, EIR 2004, UK GDPR, and the Data Protection Act 2018. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Highly organised, proactive, and able to manage competing priorities. Strong IT skills and familiarity with case management systems. Professional, empathetic, and solutions-focused approach. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Guildmore Planned Works team is seeking a proactive and experienced Site Manager to join us on a permanent basis. Reporting to the Contracts Manager, you will be responsible for the onsite supervision of supply chain partners, ensuring the timely delivery of contracted work orders to high-quality standards. You’ll ensure that all works are delivered in compliance with contract specifications, health and safety regulations, and customer satisfaction requirements. Ideally, you will have experience in fire safety disciplines—including fire stopping, fire door remediation, and related compliance works—making this an excellent opportunity for someone with a background in planned maintenance and safety-critical environments. Key ResponsibilitiesPlanning & Delivery * Review all work orders and specifications before authorising commencement, identifying and reporting any discrepancies to the Operations Manager. * Continuously review and update the contract works programme, focusing on critical path issues to avoid delays. * Prepare, manage, and monitor RAMS (Risk Assessments and Method Statements) and toolbox talks, ensuring strict adherence to Health & Safety regulations. * Record and log instructions, variations, and additional works as directed by the client, providing early warnings on potential delays or disruptions. * Collaborate closely with the Resident Liaison Officer (RLO) and administrators, providing timely updates on planned activities to facilitate clear communication with residents. * Produce detailed property condition reports and photographic records prior to the start of any works. * Plan, program, and coordinate the activities of operatives and the supply chain to ensure efficient and timely progress with minimal disruption to residents. Compliance & Quality * Ensure all operatives and subcontractors are properly inducted and adhere to site safety protocols, including the use of PPE. * Conduct regular site inspections to monitor progress, ensuring alignment with project specifications and schedules. * Liaise with the project Quantity Surveyor to stay informed of commercial requirements and potential risks. * Plan and review work carried out by operatives and subcontractors, addressing any issues promptly. * Prepare snagging lists and confirm satisfactory visual inspections of works at the earliest opportunity. * Adhere to the Guildmore Quality, Environmental, and Management System (QEMS), ensuring timely and accurate site reports. * Uphold strict confidentiality and compliance with all company policies and procedures. Leadership & Representation * Act as a representative of Guildmore, promoting equality, diversity, and inclusion in all activities. * Champion our Safety-First culture and support sustainability and environmental improvement initiatives. Candidate RequirementsEssential * Experience working in social housing. * Solid understanding of planned works, including internal and external refurbishments. * Strong Health & Safety awareness and site management skills. * Commercial awareness and ability to manage operational costs and risks. * Client management and effective communication experience. * Experience in managing supply chains and subcontractors. Desirable * Experience in fire safety works, including: * Fire stopping * Fire door inspections and remediation * Compliance with post-Grenfell fire safety regulations * Awareness of ISO 9001 & 14001 standards and commitment to quality and environmental compliance. What We Offer * Competitive salary and benefits package. * A supportive, family-owned company culture that values collaboration, respect, and long-term relationships. * Career development and training opportunities in a growing, mission-driven business

Resident Liaison Officer – Social Housing / Refurbishment Location: London (Waterloo & Site Based – must live within 1 hour) Salary: £30,000 – £35,000 + Package Hours: Monday to Friday, 08:30 – 17:00 A well-established contractor is looking to appoint a Resident Liaison Officer to support the delivery of refurbishment and maintenance works across social and affordable housing projects in London. This is a key, customer-facing role where you will act as the main point of contact between residents and site teams, ensuring clear communication, minimal disruption, and a positive overall experience throughout the lifecycle of works. The Role: As Resident Liaison Officer, you will be responsible for managing resident relationships and supporting project delivery through effective communication and coordination. Key responsibilities include: • Acting as the primary point of contact for residents during works • Communicating project timelines, updates, and changes via home visits, letters, and digital platforms • Responding to queries, concerns, and complaints in a timely and professional manner • Handling sensitive situations with empathy and a solution-focused approach • Coordinating access to properties for surveyors, operatives, and contractors • Carrying out pre-works visits to identify any specific resident needs, including vulnerable individuals • Liaising with site teams, subcontractors, housing associations, and local authorities • Maintaining accurate records of resident interactions, complaints, and resolutions • Supporting community engagement events and resident meetings About You: • Experience in a customer-facing role is essential • Strong communication and interpersonal skills • Ability to manage challenging situations with professionalism and empathy • Excellent organisational and administrative skills • Ability to manage multiple priorities effectively • Proactive with a strong problem-solving approach Desirable: • Experience within construction, social housing, or property maintenance • Understanding of working in occupied properties Requirements: • Full UK driving licence and access to a vehicle • Competent in Microsoft Office (Word, Excel, Outlook) What’s on Offer: • £25,000 – £32,000 salary (dependent on experience) • Stable, long-term project pipeline • Opportunity to work within the social housing sector on community-focused projects • Career progression and development opportunities If you’re interested in this opportunity, please apply with your CV or contact us directly for a confidential discussion

Join a values‑driven charity where your skills help tenants thrive - Housing and Tenancy Officer Location: Based at Sidcup, Kent with weekly travel to Surrey Salary: £27,810 per annum + £1200 car user allowance per annum Hours: 37 hours per week, Monday to Friday Interview dates: 22nd April 2026 and/or 24th April 2026 Are you looking for a rewarding role where you can support tenants to sustain their independence and wellbeing? We have two brand new opportunities to join our Housing and Property services function as a Housing and Tenancy Officer. In this vital role, you will be responsible for the effective management of the full tenancy lifecycle and for providing high-quality housing management and tenancy support to tenants. Key responsibilities: Tenancy Management – complete tenancy sign ups and inductions, manage the end of tenancy processes, offer general housing related advice and support, resolve any tenancy disputes and maintain accurate tenancy records. Tenant Support – Promote and uphold the privacy, dignity, rights, health, safety and wellbeing of people using Avenues services, manage a caseload of tenants providing regular support visits, housing support and supporting daily living skills (budgeting, routines etc.) and act as a point of contact for tenants. Income, Benefits & Arrears Management – support benefit applications, review and disputes, support tenants with Housing Benefits, Universal Credit and welfare related claims, monitor and maintain accurate rent and service charge records, effective management of rent arrears and support annual rent review including negotiating with Housing Benefit teams. Property & Compliance – manage a caseload of properties, conduct site visits, property inspections and health and safety checks. Collaboration & Communication – work closely with operational colleagues, internal departments (e.g. Finance), liaise with external agencies such as House Benefit teams and Social Services and build and maintain effective working relationships. What are we looking for? Understanding of supported housing and the housing and accommodation needs of people with complex needs Knowledge of tenancies and experience in successfully enforcing tenancy obligations Strong understanding of housing management services and related legislation including Local Area Housing Allowance and pending changes to Housing Benefit and supported housing funding Experience negotiating rent and service charges with local authorities Experience in successfully reducing tenancy arrears and bad debts Experience of working with vulnerable people such as those with learning disabilities, autism or an acquired brain injury would be highly desirable Proficient IT user, including Office 365 Highly organised, proactive and able to prioritise workload Excellent communication skills and a genuine enjoyment of working with people Full UK driving licence and access to own vehicle for business use For more information on the role and what we are looking for, please see the attached role profile. Why join us? Avenues Group is a charity built on strong values and a commitment to helping disabled and autistic people live the lives they choose. In this role, you’ll play a key part in ensuring our tenants have safe, secure homes and the support they need to thrive. You’ll be joining a collaborative Housing & Property Services team where your professional knowledge is valued, your ideas are welcomed, and your work has clear, measurable impact. Whether you’re resolving a tenancy issue, supporting a tenant with budgeting, or making sure a property meets compliance standards, you’ll know your work directly improves people’s quality of life. As part of our commitment to the “Disability Confident Scheme”, candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage. For an informal chat about the role, contact our recruitment team today or apply now and we will be in touch. We may close the advert earlier than stated if we experience a high level of applications

Supply Care Solutions are looking for a Complaints and Enquiries Officer in London. Supply Care Solutions are a market-leading Medical, Social Care and Education recruitment consultancy, we offer a range of accredited services across the public sector, providing highly skilled, compliant professionals in all grades and specialties, including short, long term and permanent positions. Rate: £38.00 per hour (Umbrella) Some flexibility for experienced applicants! Working Arrangement: Hybrid (office and home-based working as required) Contract Type: Agency / Temporary Hours: 36 hours per week We are seeking an experienced Complaints and Enquiries Officer to support our Housing Services team. This role focuses on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including statutory decision-making, the housing register, and temporary accommodation. The successful candidate will manage a varied caseload of complex complaints, ensuring responses are timely, thorough, and compliant. A strong customer-focused approach is essential, with an emphasis on empathy, professionalism, and clear communication. This is a hybrid role, requiring a combination of office-based work across council locations and home working in line with service needs. Key Responsibilities of a Complaints and Enquiries Officer • Manage and respond to complaints and enquiries relating to homelessness services, • Handle cases involving statutory homelessness decisions, housing register applications, and temporary accommodation, • Ensure all responses comply with homelessness legislation, statutory guidance, and council policies, • Proactively manage a caseload with minimal supervision, progressing cases efficiently to resolution, • Liaise with service users, internal teams, and external partners via email, telephone, and face-to-face contact, • Accurately record case activity and outcomes using case management systems and spreadsheets, • Gather, assess, and analyse information to produce evidence-based responses, • Communicate clearly and effectively, demonstrating empathy and professionalism in all interactions, • Independently manage workload in a fast-paced environment, • Complete all administrative tasks to a high standard, ensuring records are clear, concise, and compliant Our locum Complaints and Enquiries Officers benefit from • Excellent Rates - Refer-a-friend scheme* - Assistance with DBS applications - Dedicated consultant support - Varied career and flexible working opportunities If you are interested in the position of Complaints and Enquiries Officer please apply online or call us directly. Supply Care Solutions have a number of locum jobs across the UK. * All locums must be contract compliant before commencing work through our agency. We are recruiting professionals across all specialisms and grade. We offer an excellent referral bonus for any new worker you refer to us *Terms and conditions apply. Supply Care Solutions works in conjunction with Monitor/TDA rate caps

Job Title: Business Development Manager – Housing Location: Remote Salary: £37,000 - £40,000 + Commission About Our Client: Our client is a leading provider of high-quality apprenticeships and professional development within the housing sector. They are dedicated to enabling career progression, sector excellence, and impactful partnerships by connecting employers, learners, and industry standards. Role Purpose: The Business Development Manager will drive growth by identifying and securing new business opportunities, developing strategic partnerships, and expanding our client’s footprint within the housing and property management sector. The Business Development Manager role focuses on building strong relationships with employers, promoting apprenticeship and professional development programs, and supporting organisational objectives through commercial strategy and stakeholder engagement. Key Responsibilities: Business Growth and Strategy * The Business Development Manager will identify, pursue, and secure new business opportunities within the housing sector to meet growth targets. * Develop and implement business development strategies aligned with organizational objectives. * Promote apprenticeship and professional development programs to employers and stakeholders. * Collaborate with internal teams to design solutions that meet client and learner needs. Stakeholder Management and Relationship Building * Build and maintain strong, professional relationships with employers, partners, and industry bodies. * Act as the primary point of contact for key stakeholders, providing expert guidance on training and development solutions. * The Business Development Manager will identify potential risks or barriers to engagement and work collaboratively to mitigate them. * Represent the organization at sector events, conferences, and meetings to enhance brand visibility. Sales, Marketing, and Account Management * Develop proposals, contracts, and business cases tailored to employer and sector requirements. * Negotiate and close agreements that deliver mutual benefit and support learner success. * Monitor market trends, competitor activity, and sector developments to identify opportunities for growth. * Maintain accurate records of business activity, pipeline, and performance metrics in line with internal KPIs. Compliance, Reporting, and Professionalism * Ensure all business development activity aligns with regulatory, safeguarding, and professional standards. * Promote equality, diversity, and inclusion in all client and stakeholder interactions. * Participate in continuing professional development to stay current with sector trends, apprenticeship standards, and business growth strategies. Paul Feldman is the National Skills Agency Data Protection Officer. Your data will be stored until notice is given by you for it to be removed. Our Data Protection Policy will be forwarded to you on request. As we get a high number of applications we may be unable to give feedback to unsuccessful candidates. We will retain your details to keep you informed of other opportunities. National Skills Agency Ltd is acting as an Employment Agency in relation to this vacancy and is an Equal Opportunities employer we welcome applicants from all backgrounds

Community Homeless Prevention Officer London | Hybrid Rate: £30.77 per hour (Umbrella) IR35 Status: Inside Initial Contract Length: 3 Months Start Date: 04/05/2026 Working Hours: 09:00 - 17:00 Role summary An experienced Community Homeless Prevention Officer is required to support residents at risk of homelessness. This role will focus on early intervention, proactive casework, and person-centred support to prevent housing issues from escalating into statutory homelessness. You will manage a complex caseload, working holistically with residents who often have multiple, interconnected needs. The role requires strong community engagement skills, the ability to work independently, and confidence in applying homelessness legislation and preventative approaches. This is a hybrid role with a focus on regular time spent working in the community, alongside office and home working as required. What you will do as a Homeless Prevention Officer • Provide early intervention and preventative support to residents at risk of homelessness - Manage a complex caseload, proactively progressing cases independently - Work directly with residents in the community, adapting approaches based on individual needs - Deliver holistic, person-centred support addressing housing, financial, health, family, and wellbeing issues - Identify early homelessness risk indicators and take effective preventative action - Liaise with residents, colleagues, and partner agencies via email, phone, and face-to-face - Coordinate multi-agency support to ensure residents receive joined-up, timely assistance - Accurately record and document all case activity using case management systems and spreadsheets - Ensure casework complies with homelessness legislation, policies, and processes What you will need as a Homeless Prevention Officer • Experience working in support services (essential) - Strong experience providing direct support in housing, support, or community settings - Strong written and numerical skills - Experience using case management systems - Proactive, self-motivated with the ability to manage work independently - Must be able to obtain an Adults DBS What's on offer • Competitive rate of £30.77 per hour (Umbrella) - Hybrid working arrangement with community-based focus - Opportunity to make a real impact on preventing homelessness in the local community Apply NOW or call Jack on (phone number removed)

Neighbourhood Officer - East London Rate: £25.53 - £27.12 ph (Umbrella). PAYE options also available Hybrid - mix of office / home / resident visits working We're seeking an experienced Neighbourhood Officer to join a busy Housing Association, managing a patch across East London. You'll be responsible for tenancy management, estate inspections, ASB cases, and providing high-quality support to residents. Must be a driver and have access to a vehicle Key Responsibilities: Manage a defined patch, ensuring tenancies are sustained and issues resolved promptly Handle ASB reports, rent-related queries, and tenancy breaches Carry out estate inspections and ensure health & safety standards Work closely with residents, support services, and internal teams Requirements: Previous experience as a Housing / Neighbourhood Officer (essential) Strong knowledge of tenancy legislation and housing procedures Excellent communication and case management skills Ability to work independently and hit the ground running Contract: Rolling 3-month assignment, immediate start. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy

Procurement Officer Description We are seeking an experienced and motivated Procurement & Lettings Solutions Officer to join our Temporary Accommodation service. This role plays a key part in preventing homelessness by securing quality private rented homes, conducting property inspections, engaging with landlords and agents, and supporting applicants into sustainable tenancies. You will work in a fast‑paced environment, building strong partnerships and helping to increase the supply of suitable accommodation for households in need. Key Responsibilities • Procure private rented properties for a range of housing schemes., • Negotiate terms with landlords and letting agents to secure value‑for‑money accommodation., • Build, maintain and strengthen relationships with landlords, agents and property providers., • Promote housing schemes through landlord events, cold calling, property visits and digital engagement., • Carry out property inspections to ensure compliance with HHSRS and statutory standards., • Work with landlords to ensure required works are completed prior to letting., • Accompany applicants to viewings, assessing suitability and supporting them through the process., • Assist tenants at sign‑up and provide follow‑up support to sustain tenancies., • Conduct home visits as part of homelessness prevention and tenancy sustainment work., • Maintain accurate records, performance metrics and document verification in line with procedures., • Contribute to service improvement projects and communications plans. Skills & Experience • Strong knowledge of homelessness legislation, welfare benefits and landlord/tenant law., • Understanding of HHSRS and property‑related health and safety standards., • Experience working with landlords and agents to secure private sector accommodation., • Excellent negotiation, communication and mediation skills., • Ability to manage a busy caseload, work independently and meet deadlines., • Strong organisational skills with the ability to plan inspections and maintain accurate records. Desirable Qualifications • Housing‑related qualification (e.g., Housing Studies)., • HHSRS training or certification. Additional Requirements • Ability to travel for viewings and property inspections., • Willingness to work with vulnerable applicants in a sensitive and professional manner

Job Title: Income Officer Location: London Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Local Authority in London is seeking an Income Officer to support the effective management and collection of rental income across its housing portfolio. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in income recovery, rent arrears, or housing finance within a social housing setting. About the Role You will play a key role in maximising rental income and minimising arrears, ensuring tenants are supported to sustain their tenancies. Acting as a main point of contact for residents in relation to rent and payments, you will manage arrears cases, provide financial guidance, and work closely with internal teams and external agencies. Key Responsibilities • Managing a caseload of rent accounts and monitoring arrears, • Contacting tenants to recover outstanding rent and agree repayment plans, • Supporting tenants with budgeting and signposting to financial support services, • Taking appropriate action on arrears cases, including escalation where required, • Preparing documentation for legal action, including court proceedings, • Liaising with housing officers, support services, and external agencies, • Maintaining accurate records and ensuring compliance with policies and procedures, • Contributing to income maximisation and tenancy sustainment strategies About You The council is looking to hear from candidates who have: • Experience in income recovery, rent arrears, or housing finance, • Knowledge of housing legislation and arrears recovery processes, • Strong negotiation and communication skills, • A firm but fair approach to managing sensitive financial situations, • Experience working within a Local Authority or social housing environment (desirable), • Ability to work both independently and collaboratively Apply If you have experience in income recovery or housing finance and are looking for an opportunity within a Local Authority setting in London, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity

Marks Consulting Partners are currently looking for an Allocations Officer to work with one of our Local Authority clients in London. What the Job Will Be doing • Managing the end-to-end allocations process, from application through to sign-up, • Assessing housing applications, determining eligibility, banding and priority in line with policy, • Allocating properties in accordance with the Housing Allocations Scheme and relevant legislation, • Managing voids and lettings, ensuring properties are let efficiently and within target timescales, • Shortlisting and nominating applicants through choice-based lettings systems, • Carrying out verification checks and investigations to ensure accurate and compliant allocations, • Providing clear housing advice to applicants regarding their options and rehousing prospects, • Working collaboratively with internal teams and external partners to support successful placements and move-ons, • Managing complex cases including medical needs, transfers and vulnerable households What You Will Need • Experience working within housing allocations or lettings in a Local Authority or Housing Association, • Strong knowledge of housing legislation, particularly Housing Act 1996 (Part VI), • Understanding of allocations policies, banding systems and choice-based lettings, • Experience using housing management systems such as Northgate, Jigsaw or Locata, • Ability to manage a high-volume caseload in a fast-paced environment, • Strong communication skills with the ability to handle sensitive and complex housing situations, • Experience working with vulnerable applicants and supporting rehousing outcomes

We are currently recruiting for an experienced Temporary Accommodation Officer to support a busy Housing team within a local authority setting. This role is key to ensuring households in temporary accommodation are placed appropriately, managed effectively, and supported in line with statutory duties. Key Duties and Responsibilities for the Temporary Accommodation Officer: Manage a caseload of households placed in temporary accommodation, ensuring placements are suitable and compliant with legislation Arrange and coordinate placements into emergency, interim, and longer-term temporary accommodation Liaise with accommodation providers, landlords, and internal teams to secure and maintain suitable placements Conduct regular reviews of placements to ensure ongoing suitability and cost effectiveness Respond to tenant queries, complaints, and requests, providing clear and timely communication Monitor occupancy levels and assist in reducing the use of high-cost or nightly paid accommodation Ensure accurate record-keeping and maintain up-to-date case notes on housing management systems Support move-on processes into more settled accommodation where appropriate Work in line with relevant housing legislation, including the Housing Act 1996 and homelessness dutiesRequirements: Previous experience working as a temporary accommodation officer, homelessness, or housing allocations role within a local authority or housing provider Strong understanding of homelessness legislation and placement duties Excellent organisational and communication skills Ability to manage a busy and varied caseload effectivelyWhy apply? Opportunity to work within a supportive and experienced housing team Competitive rates and flexible working arrangements Immediate start availableIf you have experience managing temporary accommodation placements and are available for an interim role, we would welcome your application

We are currently recruiting for an experienced Housing Triage Coordination Officer to join a busy Housing Solutions team, playing a key role at the front end of the service in preventing homelessness and delivering effective housing advice. This is a fast-paced, customer-facing position where you will act as the first point of contact for residents, providing immediate housing advice, triaging cases and coordinating responses to ensure customers receive the right support at the earliest opportunity. The Role ·Act as the first point of contact for residents presenting with housing issues, delivering a high-quality triage and advice service. ·Provide rapid responses to housing enquiries via front of house, telephone, email and web forms. ·Work proactively to prevent homelessness at first contact, including negotiation with landlords, family members and other stakeholders. ·Coordinate appointments for Housing Options Officers, visiting officers and tenancy relations officers. ·Manage and monitor incoming enquiries, allocating cases appropriately across the service. ·Provide housing advice, signposting and initial decision letters in line with legislation and council procedures. ·Support customers to explore housing options including private rented sector, mutual exchange, mobility schemes and homelessness prevention tools. ·Work closely with internal teams and external partners including housing providers, DWP, health services, probation and third sector organisations. ·Ensure all case information is accurately recorded on relevant systems and meets reporting requirements. ·Support vulnerable households, including those with mental health, substance misuse or complex needs, ensuring appropriate referrals are made. ·Assist in the assessment of applications under Part VI and Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017. ·Contribute to homelessness prevention initiatives and continuous service improvement. Key Requirements ·Experience working within a Housing Options, Homelessness or Housing Advice environment. ·Strong understanding of homelessness legislation, including the Housing Act 1996 and Homelessness Reduction Act 2017. ·Experience delivering frontline customer service and housing advice. ·Ability to manage a high-volume caseload in a fast-paced, front-facing environment. ·Strong communication and negotiation skills with the ability to resolve complex situations. ·Experience working with vulnerable clients and partner agencies. ·Good IT skills with experience maintaining accurate case records. ·Ability to work to targets, deadlines and performance standards. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your CV today. If you do not hear from us within 48 hours, unfortunately your application has not been successful. Footnote If you feel that this job matches your skill set but not your location, rate or current seniority, please still feel free to send us your CV. We constantly recruit for similar roles across Housing Options, Homelessness Prevention and Housing Advice services throughout the UK. Even if you are happy in your current role, we welcome calls from Housing Options Officers, Triage Officers, Homelessness Prevention Officers and Housing Advice Officers looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. By applying for this position, you agree that Carrington West may hold and process your personal data in accordance with our Data Protection Policy. Your details will only be shared with third-party clients relevant to roles you have applied for. You may withdraw consent at any time by contacting us

We are seeking a detail-oriented and proactive Leasehold Officer to join our Housing Services team. You will be responsible for managing leasehold properties, ensuring accurate administration, effective communication with leaseholders, and compliance with relevant legislation. This role is key to maintaining positive relationships with leaseholders and supporting the council’s commitment to high-quality housing services. Key Responsibilities Manage leasehold accounts, including service charges, ground rent, and major works Provide advice and guidance to leaseholders on their rights, responsibilities, and payment obligations Administer leasehold agreements, including assignments, transfers, and lease renewals Respond to enquiries, complaints, and disputes from leaseholders promptly and professionally Liaise with internal teams, contractors, and external advisors to ensure service delivery and compliance Ensure records, reports, and correspondence are accurate and up to date Support the council’s compliance with leasehold legislation, health and safety, and housing policiesPerson Specification Essential: Experience working in leasehold management, housing administration, or property services Strong knowledge of leasehold legislation and rights Excellent customer service and communication skills Ability to manage multiple tasks and maintain accurate records Strong problem-solving and organisational skillsDesirable: Experience in a local authority or housing association setting Knowledge of service charge calculation and budget management Experience managing contractor liaison for leasehold worksIf you have the relevant skills then please apply today

The Interim Sustainability Project Officer will lead retrofit projects within the property department of a Housing Association. This temporary role requires an individual with expertise in project management and a focus on energy efficiency improvements. Client Details This Housing Provider based in London operates within the property sector and is committed to delivering impactful projects. As a medium-sized entity, they focus on improving housing conditions and supporting sustainable initiatives. Description As the Interim Sustainability Project Officer Manage retrofit projects from inception to completion, ensuring objectives are met. Oversee project schedules, budgets, and resources effectively. Collaborate with internal teams and external stakeholders to ensure project success. Monitor compliance with relevant regulations and standards. Prepare detailed project reports and updates for senior management. Identify and mitigate risks associated with retrofit projects. Support the organisation's energy efficiency and sustainability goals. Provide technical guidance to ensure high-quality project outcomes.Profile The successful Interim Sustainability Project Officer should have: Proven experience in managing retrofit or property-related projects. Strong knowledge of energy efficiency and sustainability practices. Excellent project management and organisational skills. Ability to build effective working relationships with stakeholders. Understanding of relevant regulations and compliance requirements. Proficiency in preparing reports and managing budgets. Able to be in London every weekJob Offer For the successful Interim Sustainability Project Officer, on offer is: A Competitive daily rate Opportunity to work on interim, impactful projects within the not-for-profit sector. Collaborative and professional working environment. Chance to contribute to sustainability and energy efficiency initiatives.If you are a motivated professional ready to make a difference in the property industry, apply now for the Interim Sustainability Project Officer role

We are looking for a knowledgeable and compassionate Housing Options Officer to join our Housing team. You will provide advice and support to residents facing housing difficulties, helping them access suitable accommodation and services. This role requires excellent communication, problem-solving, and negotiation skills, as well as a strong understanding of housing legislation and local housing policies. Key Responsibilities Provide expert housing advice to residents, including homelessness prevention and housing options. Assess housing needs and eligibility for social housing, temporary accommodation, or alternative solutions. Support residents through the application, allocation, and appeals processes. Liaise with internal teams, partner agencies, and landlords to secure accommodation. Manage sensitive cases and resolve housing-related disputes effectively. Maintain accurate records, reports, and case files in line with council policies. Contribute to safeguarding and risk management procedures where required.Person Specification Experience in housing advice, options, or homelessness services. Knowledge of housing legislation, allocations policy, and homelessness prevention. Excellent communication, negotiation, and interpersonal skills. Strong organisational skills with the ability to prioritise caseloads effectively. Ability to handle sensitive situations with discretion and empathy. Experience in liaising with multiple stakeholders, including landlords and support agencies.If you have the relevant skills then please apply today

We're recruiting an experienced and motivated Anti-Social Behaviour (ASB) Officer. This is a key role within Housing Management services, responsible for addressing anti-social behaviour, improving quality of life for residents, and helping to build safer communities. You'll be working at the heart of neighbourhood services, taking ownership of complex ASB cases, supporting residents, and working with partners to deliver positive outcomes. The successful candidate would need to be in the office 4 days a week, with 1 day working from home. The Role ·Take ownership of and investigate a caseload of ASB reports, acting as the single point of contact for residents. ·Support both victims and perpetrators, taking prompt enforcement or preventative action, and working with partner agencies where appropriate. ·Prepare and present cases for legal proceedings, ensuring sufficient evidence is gathered and supporting witnesses in Court. ·Ensure safeguarding concerns are addressed as part of a multi-agency approach, contributing to long-term solutions for affected residents. ·Contribute to estate action plans and design-out-crime initiatives to reduce nuisance, environmental crime, and ASB. ·Support delivery of the ASB communications strategy, raising awareness with colleagues, residents, and key partners. ·Develop initiatives to reduce and prevent ASB, tailored to estate profiles and key issues, with a focus on resident satisfaction. ·Respond to Members' Enquiries and complaints linked to ASB cases, ensuring clear, empathetic communication. ·Contribute to upskilling Neighbourhood Management teams through best practice sharing, learning sessions, and joint working. Key Requirements ·Professional qualification relevant to ASB and housing or significant experience within social housing and ASB. ·Strong knowledge of housing legislation, landlord obligations, and ASB legal tools. ·Experience preparing and presenting cases in Court, including knowledge of civil proceedings. ·Demonstrable experience of working in housing, delivering services to residents, and managing ASB cases. ·Excellent customer service and communication skills, with the ability to support vulnerable residents. ·Organised and able to manage a varied workload, prioritising effectively to meet deadlines. ·Experience of working within a local authority or housing provider, including engaging with Councillors, MPs, and other stakeholders. ·Confident IT user with proficiency in Microsoft Office. What you need to do now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Role: Supported Housing Officer Contract Length: 6 Months Rate: £18-£20 per hour Office Presence: 5 Days a week on site We are currently working with a well-established housing provider in West London to recruit an experienced Interim Supported Housing Officer. This role is ideal for a housing professional with a strong background in supported housing and experience working with vulnerable client groups. The role You will deliver a high-quality supported housing service, managing a caseload of residents with complex needs and supporting them to maintain their accommodation and achieve positive outcomes. Key responsibilities include: Managing a supported housing caseload and delivering housing-related support Working with residents experiencing mental health issues, asylum seekers, ex-offenders, and individuals affected by domestic abuse Completing support plans, risk assessments, and safeguarding referrals Supporting tenancy sustainment and addressing issues such as rent arrears and anti-social behaviour Liaising with local authorities, probation services, health professionals, and specialist support agencies Promoting independence while ensuring residents’ safety and wellbeing Maintaining accurate records and case notes using housing management systems 5 Days a week on site Essential experience To be considered for this role, you must have: Previous experience working as a Supported Housing Officer Proven experience supporting vulnerable client groups, including: Individuals with mental health needs Asylum seekers Ex-offenders Survivors of domestic abuse Strong knowledge of safeguarding, risk management, and support planning Excellent communication, resilience, and case management skills

Complaints and Enquiries Officer London | Hybrid Rate: £40.00 per hour (Umbrella) IR35 Status: Inside Initial Contract Length: 3 Months Start Date: 1st May Working Hours: 09:00 - 17:00 (36 Hours) Role summary An experienced Complaints and Enquiries Officer is required to support a Housing Services team within a local authority setting. This role will focus on managing, investigating, and responding to complaints and enquiries relating to homelessness services, including statutory decision-making, the housing register, and temporary accommodation. You will be responsible for handling a varied caseload of complex complaints, ensuring timely and compliant responses, while maintaining a strong customer-focused approach driven by empathy, professionalism, and clarity. This is a hybrid role requiring a mix of office-based and home working in line with service needs. What you will do as a Complaints and Enquiries Officer • Manage and respond to complaints and enquiries relating to homelessness services - Handle cases involving statutory homelessness decisions, housing register applications, and temporary accommodation - Ensure all responses are compliant with homelessness legislation, statutory guidance, and policies - Proactively manage a caseload with minimal supervision, progressing cases efficiently - Liaise with service users, internal teams, and external partners via phone, email, and face-to-face - Accurately record case activity and outcomes on case management systems and spreadsheets - Gather and analyse information to produce evidence-based responses What you will need as a Complaints and Enquiries Officer • Proven experience in complaint handling (essential) - Experience handling complaints within homelessness services (essential) - Strong knowledge of homelessness legislation and related policies - Experience dealing with statutory decisions, housing registers, and temporary accommodation - Experience using case management systems - Excellent communication and interpersonal skills - Proactive and self-motivated with the ability to work independently What's on offer • Competitive rate of £40.00 per hour (Umbrella) - Hybrid working arrangement - Opportunity to work within a busy local authority environment - Exposure to complex and meaningful housing and homelessness cases Apply NOW or call Jack on (phone number removed)

We're recruiting a proactive and compassionate Sheltered Housing Officer. This is a fully on-site role (5 days per week), providing hands-on housing and tenancy management support to older and vulnerable residents living in sheltered housing schemes. You'll play a key part in maintaining safe, supportive, and well-managed housing environments - ensuring residents can sustain their tenancies, access the right support, and enjoy the best possible quality of life. The Role ·Deliver an enhanced tenancy and estate management service tailored to the needs of older and vulnerable residents. ·Work as part of a dedicated sheltered housing team to provide a proactive and person-centred housing management service. ·Regularly inspect schemes to ensure communal areas are safe, clean, and well maintained, reporting and monitoring repairs as needed. ·Coordinate with the voids and property teams to manage the rehousing process - from inspections to viewings and new tenancy sign-ups. ·Support residents to sustain their tenancies, access welfare benefits, and manage rent accounts - taking early action to prevent arrears. ·Identify and report any tenancy breaches, such as antisocial behaviour, illegal occupation, or subletting, escalating appropriately. ·Facilitate social activities and community events that promote wellbeing and reduce isolation within sheltered schemes. ·Work closely with support and care providers, local services, and voluntary organisations to meet residents' individual needs. ·Respond effectively to emergencies and ensure compliance with health, safety, and safeguarding procedures at all times. ·Gather and maintain accurate data on tenancy, void, and housing performance, supporting service improvement and resident satisfaction. Key Requirements ·Previous experience in housing management, supported housing, or a customer-facing role involving older or vulnerable clients. ·Strong understanding of tenancy management, rent arrears prevention, and housing legislation. ·Knowledge of safeguarding principles and experience raising alerts or working with vulnerable residents. ·Excellent organisational and communication skills - able to manage multiple priorities and engage sensitively with residents. ·Confident using IT systems to record, update, and retrieve housing information accurately. ·Self-motivated, empathetic, and adaptable, with a genuine commitment to improving residents' quality of life. ·Ability to work on-site across sheltered schemes five days a week, responding to resident needs and operational priorities. ·Educated to GCSE/NVQ Level 3 or equivalent; a housing qualification would be advantageous. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Jackat Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

A Housing Association is currently looking for a Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents’ needs Letting homes in Luton, Bedford, North London and Hatfield Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels Encourage and support residents to improve their involvement in their homes and local communities Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management. Effectively manage the income and expenditure for all properties on your patch Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice PAYE £20.84 Umbrella £27.56 Essential requirements Must have a background in Lettings Must have a driving licence and your own car (own car only required when pool cars are unavailable) Happy to to travel to Luton, Bedford, North London and Hatfield to let properties Must be able to start immediately or on short notice

Job Title: Resident Liaison Officer Location: West London (must be able to travel across the region) Salary: Up to £38,000 (depending on experience) Package: Company vehicle or car allowance + fuel card Overview We are currently recruiting for an experienced and customer-focused Resident Liaison Officer to join a growing team delivering works across West London. This is a key role acting as the main point of contact between residents, site teams, and stakeholders, ensuring projects run smoothly while maintaining excellent customer satisfaction. Key Responsibilities Act as the primary liaison between residents and operational teams during planned works Build and maintain positive relationships with residents, addressing concerns promptly and professionally Clearly communicate project timelines, scope of works, and any disruptions Organise and attend resident meetings, consultations, and drop-in sessions Manage and resolve complaints, ensuring they are handled efficiently and sensitively Keep accurate records of all resident interactions and feedback Work closely with site managers and contractors to ensure minimal disruption to residents Support vulnerable residents, ensuring additional care and consideration is provided where required Assist with access arrangements and ensure residents are kept informed throughout all stages of workRequirements Previous experience in a Resident Liaison Officer or similar customer-facing role (ideally within housing, construction, or property services) Strong communication and interpersonal skills Ability to manage difficult conversations and resolve issues effectively Highly organised with good attention to detail Full UK driving licence and ability to travel across West London Empathetic, approachable, and professional mannerWhat's on Offer Competitive salary up to £38,000 depending on experience Choice of company vehicle or car allowance Fuel card provided Opportunity to work on a variety of projects across West London Supportive and collaborative working environmentThis is an excellent opportunity for someone who is passionate about delivering high-quality customer service and making a real difference within local communities

We are seeking a proactive and organised Business Support Officer to join a Housing Service within a South London Local Authority. This is a key front-facing role, providing reception cover and essential administrative support to Housing Advisors. This position is fully office-based and plays an important role in ensuring a smooth and professional service for residents. Key Responsibilities: ·Provide reception cover, including meeting, greeting, and signing in clients on arrival ·Act as the first point of contact, delivering a professional and welcoming service ·Provide administrative support to Housing Advisors ·Maintain accurate records and ensure documentation is up to date ·Support the day-to-day running of the office About You: ·Strong organisational and administrative skills ·Excellent communication and customer service skills ·Ability to work effectively in a busy, front-facing environment ·Confident using IT systems and handling sensitive information ·Professional, approachable, and reliable How to Apply If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

Resident Liaison Officer (RLO) Location: London Industry: Building and Construction Contract Type: Permanent | Full-Time Salary: £30,000 - £40,000 (depending on experience) Our client is a growing façades contractor delivering external envelope and remediation works across London. They are looking to appoint a Resident Liaison Officer (RLO) to support ongoing projects, acting as the key link between site teams and residents. This is a vital role ensuring smooth communication, minimal disruption, and a positive experience for residents throughout project delivery. The Role The Resident Liaison Officer will be responsible for managing all resident communication across live projects, ensuring works are clearly communicated and any concerns are handled professionally and efficiently. You will work closely with site teams and project managers to support the successful delivery of façade and external works. Key Responsibilities Acting as the main point of contact for residents throughout project delivery Communicating project timelines, works schedules, and potential disruptions Managing resident queries, complaints and feedback in a professional manner Arranging and attending resident meetings, drop-in sessions and consultations Supporting site teams to ensure minimal disruption to occupied properties Keeping accurate records of resident interactions and communications Assisting with access arrangements for works Promoting a positive image of the company within the community Requirements Previous experience as a Resident Liaison Officer or in a customer-facing role within construction or housing Strong communication and interpersonal skills Ability to manage difficult situations with professionalism and empathy Organised with strong administrative skills Ability to work closely with site teams and manage multiple stakeholders Full UK driving licence advantageous The Opportunity This is an excellent opportunity to join a growing façade contractor working on live, resident-occupied projects across London, with the chance to develop within a supportive and expanding team

Pertemps Network Group are delighted to be assisting a reputable housing provider in the recruitment of an experienced and customer‑focused Sheltered Housing Officer on a long term temporary basis. This is an exciting opportunity to deliver an enhanced tenancy and estate management service supporting older and vulnerable residents within sheltered housing schemes. Location: London Pay: £22 - £22.18 PAYE Working Arrangement: Full-time (x5 days on Site) The role focuses on improving the quality of life for residents, maintaining safe and well‑managed schemes, and ensuring tenants can access the full range of housing and support services available to them. Key Responsibilities Enhanced Housing & Support Services Deliver a comprehensive and proactive housing management service tailored to older and vulnerable residents. Support tenants to maintain their tenancy and access essential services and interventions. Facilitate social activities and promote community engagement within schemes.Scheme & Estate Management Conduct regular inspections to ensure schemes remain safe, secure, clean, and well maintained. Act as the primary point of contact for repairs for residents unable to report issues themselves. Coordinate a handy-person service for tailored property support.Tenancy & Lettings Management Manage the full lettings process: viewings, voids, sign‑ups, resettlement, and tenancy changes. Identify and report tenancy breaches, anti-social behaviour, and illegal occupancy. Provide clear information to new customers about scheme facilities and tenancy matters.Rent Management Maximise rental income by proactively managing rent accounts. Alert tenants to rent arrears, provide advice on payment methods, and signpost benefits support. Prepare and deliver rent-related correspondence and notices as required.Compliance, Safety & Service Improvement Ensure all activities align with organisational policies, procedures, and safeguarding principles. Record key tasks, monitor performance data, and contribute to continuous service improvement. Build strong relationships with internal teams, partners, residents’ groups, care providers, and local organisations.Essential Qualifications & Experience GCSE/O‑Level, NVQ Level 3, or equivalent experience. Experience in a customer‑facing role, ideally with older or vulnerable customers. Understanding of housing management and safeguarding principles. Confident using IT systems to record and retrieve information quickly and accurately.Skills & Personal Attributes Highly organised and able to work flexibly under pressure. Excellent verbal and written communication skills, with a sensitive and empathetic approach. Strong customer‑care ethos and commitment to delivering high‑quality services. Problem-solver with good judgement and decision-making ability. Self‑motivated, persuasive, and able to work well both independently and in a team. Ready to make a real impact in sheltered housing? Apply Now and take the next step in your career

Marks Consulting Partners are currently looking for a Tenancy & Housing Officer to work with one of our Housing Association clients in London. What the Job Will Be Doing • Delivering a front-line housing management service across a supported living portfolio, ensuring high standards of tenancy and property management, • Supporting tenants with learning disabilities and autism to sustain their tenancies and live independently, • Managing tenancy and leasehold responsibilities, including tenancy sign-ups, verification checks and ongoing tenancy support, • Carrying out regular property inspections and ensuring properties are maintained to a safe and high standard, • Responding to tenancy issues including anti-social behaviour, complaints and safeguarding concerns, • Providing advice on housing options, rights and welfare benefits to support sustainable housing outcomes, • Working closely with social workers, families, landlords and support providers to ensure effective housing solutions, • Monitoring performance targets including voids, arrears and service standards, • Ensuring repairs and maintenance issues are reported and resolved within agreed timescales, • Maintaining accurate records and reporting across housing systems, • Building strong relationships with internal and external stakeholders to support service delivery and continuous improvement What You Will Need • Experience working within a housing officer, tenancy management or supported housing role, • Experience supporting vulnerable individuals, ideally those with learning disabilities or autism, • Good knowledge of housing options, tenancy management and relevant legislation, • Strong understanding of safeguarding and risk management, • Excellent communication and interpersonal skills, • Ability to manage a varied caseload and work independently, • Strong organisational skills with the ability to prioritise workloads effectively, • Experience working with multi-agency partners and stakeholders, • Full UK driving licence and access to a vehicle

Title: Senior Service Charge Officer Managing Agent Contract Type: Permanent Salary: £ 42,149 per annum to £ 46,410 per annum (London weighted salary) dependant on experience Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office /working location (hybrid working) Closing Date: 17 th April 2026 Interview Dates: 27 th April 2026, interview process will involve an Excel Assessment Please click here for the role profile NB: Please note the official job title for this vacancy is Service Charge Specialist Managing Agent and Senior Charge Officer Managing Agent is for the purposes of advertising. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Join our Service Charge Team at L&Q! Are you an experienced Service Charge professional with strong reconciliation skills and a keen eye for detail? Do you enjoy working across teams to ensure accuracy, transparency and compliance in service charge delivery? If so, then we have the ideal role for you! We are currently recruiting for a Senior Service Charge O fficer to join our Service Charge team, and t his role focuses on the accurate setting, reconciliation and management of service charges across a designated portfolio. We welcome applications from candidates with experience in service charges, property, housing, or other reconciliation-based roles such as finance, utilities or energy sectors, where you have worked with large datasets, cost analysis and complex billing or charging structures. If this sounds like you, we would love for you to apply! Your impact in the role: Calculate and manage service charge estimates and final accounts across your portfolio Take ownership of end-to-end service charge reconciliation, ensuring accuracy and compliance Identify and resolve variances and unrecoverable costs, providing clear rationale Support delivery of service charges across a portfolio valued at c.£130 million covering approximately 100,000 homes Work closely with internal teams to ensure accurate cost allocation and forward planning of works Resolve complex service charge queries and complaints within agreed service levels Provide expert advice on service charge processes, lease interpretation and legislation Support and attend resident meetings, presenting service charge information where required Support the preparation of First Tier Tribunal (FTT) cases and attend where required Manage the issue of Section 20b notices and support external audit activity What you'll bring: Experience in service charge, leasehold, housing or other relevant environments (e.g. finance, utilities, energy or billing roles) with transferable skills in reconciliation, cost analysis and data accuracy Proven ability to manage large portfolios and high-value budgets Strong understanding of reconciliation, apportionment and recovery Knowledge of relevant legislation (e.g. Landlord & Tenant Act, lease interpretation, S20b requirements) Ability to interpret leases and legal agreements and apply them in practice Strong analytical skills with experience working with large datasets and Excel (lookups, pivots) If this sounds like you, we would love for you to apply! If you require any reasonable adjustments at any stage during this process, including application stage, please visit our career page to reach out to us. About L&Q: Were one of the UKs leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for peoples health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties home, and were proud to serve diverse communities across London, the South East and North West of England. P eople are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times , and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger and theyre at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. Were proud to be recognised for creating an inclusive workplace. Were a Disability Confident Leader (Level 3) and weve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. Its all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . S ustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UKs largest housing associations. Click here to find out more about L&Q and why you should join us! TPBN1_UKTJ

We're recruiting an experienced Head of Revenues and Benefits to lead a high-performing local authority service, overseeing the full scope of statutory Revenues and Benefits functions including Council Tax, Business Rates, Housing Benefits and income collection. This is a senior leadership role with a strong focus on the Collection Fund, system re-procurement and service transformation. The successful candidate will act as the Council's lead expert on Revenues and Benefits legislation, advising senior leadership and driving performance, compliance and financial stability across a large and complex service. The Role - Lead and manage the Council's Revenues and Benefits service, overseeing c135 staff across multiple teams delivering Council Tax, Business Rates, Housing Benefits and income collection services. - Take strategic responsibility for the Collection Fund, ensuring effective billing, collection and financial control across Council Tax (c£200m) and Business Rates (c£65m). - Oversee the administration and delivery of Housing Benefits (c£100m) and Council Tax Support, ensuring support is targeted to vulnerable residents and statutory requirements are met. - Lead on sundry debt recovery (c£20m), developing and implementing debt strategies to maximise collection and manage recovery processes. - Oversee the administration of discretionary schemes including hardship payments, crisis grants and other financial support mechanisms. - Ensure compliance with all relevant legislation, government policy and regulatory requirements across Revenues and Benefits services. - Act as the Council's lead advisor to senior leadership, including the s151 Officer, on all Revenues and Benefits matters, strategy and performance. - Lead on system re-procurement and digital transformation, ensuring systems support efficient, automated and customer-focused service delivery. - Oversee customer access channels including online, contact centre, face-to-face and correspondence, ensuring a high-quality resident experience. - Manage enforcement activity including recovery processes, court action and bailiff engagement where required. - Lead financial monitoring, forecasting and reporting, supporting budget management, audit requirements and government returns. - Develop and embed performance frameworks to monitor productivity, mitigate risk, prevent fraud and drive continuous service improvement. - Build and maintain strong internal and external partnerships, representing the Council at senior level and driving collaborative working. - Promote a culture of continuous improvement, learning and innovation to enhance service delivery and resident outcomes. - Deputise for senior leadership and contribute to corporate priorities, strategy and cross-council initiatives. Key Requirements - Extensive experience operating at senior level within a Revenues and Benefits service in a local authority or similar environment. - Strong expertise in Council Tax, Business Rates, Housing Benefits and income collection, including Collection Fund management. - Proven experience leading large, multi-disciplinary teams and delivering high-performing services. - Strong understanding of relevant legislation, regulation and government policy relating to Revenues and Benefits. - Experience overseeing or leading system implementation or re-procurement within a Revenues and Benefits environment. - Demonstrable experience improving collection rates, service performance and customer outcomes. - Strong financial acumen with experience managing large budgets, forecasting and audit processes. - Experience managing complex stakeholder relationships, including senior leadership, members and external partners. - Excellent leadership, communication and strategic thinking skills. - Ability to drive service transformation, innovation and continuous improvement. What You Need to Do Now If you are interested in this role and meet the criteria above, please click APPLY NOW and send us your application today. If you do not hear from us within 48 hours of applying, your application has been unsuccessful. Footnote If you feel that this job matches your skills but not the rate, location or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you're currently satisfied in your role, we welcome calls from Revenues and Benefits professionals, Heads of Service and Income specialists looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in housing recruitment. For more information, call Zubair at Carrington West on (phone number removed). By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us

This is a front line Housing Officer role focused on tenant engagement, property standards, health & safety compliance, and anti-social behaviour management. This role suits a proactive housing professional who enjoys working in the community, maintaining high property standards, and building positive, professional relationships with residents and stakeholders. Key Responsibilities of a Housing Officer: Conduct regular property inspections to ensure homes meet required standards Identify and report maintenance issues, cleanliness concerns, and health & safety risks Complete property check-ins, check-outs, inventories, and property turnarounds Build positive relationships with residents and support them to maintain their accommodation Investigate and manage reports of anti-social behaviour, implementing action plans Work collaboratively with landlords, local authorities, contractors, and internal teams Maintain accurate records, inspection schedules, and written correspondence Escalate safeguarding, compliance, or property concerns in line with policyWhat We'd Love To See From You As A Housing Officer: Previous experience in a housing officer, property management, or housing-related role Hands-on experience conducting property inspections, identifying maintenance issues, and monitoring property standards Experience working directly with tenants or residents, providing clear guidance and managing expectations Working knowledge of health & safety requirements within residential properties Full UK driving licence and access to own vehicle Strong IT skills and ability to maintain accurate records Excellent communication and organisational skills Ability to work independently in a field-based role Commitment to safeguarding vulnerable young peopleHours & Benefits: Monday to Friday, 9:00am – 5:30pm Business mileage reimbursed Fully expensed vehicle Pension scheme and training & development opportunitiesIf this Housing Officer role is for you please apply or contact (url removed)

Job Title: No Access Investigation Officer - (Housing) Location: Newham Contract Type: Temporary - initially 6 months Rate: £21.91 PAYE hour Are you passionate about ensuring resident safety and legal compliance? Do you thrive in a collaborative environment where your skills can make a difference? Join our client as a No Access Investigation Officer and play a vital role in supporting the community! About the Role: As a No Access Investigation Officer, you will be instrumental in resolving persistent no-access cases within our housing stock. This dynamic position involves: Investigating and managing a caseload of no-access properties through home visits and resident engagement. Coordinating access for essential inspections (gas, electrical, fire & building safety). Supporting vulnerable residents and upholding tenancy conditions. Collaborating with legal teams to escalate unresolved cases and prepare documentation for court.Key Responsibilities: Conduct interviews with residents to understand their needs. Provide expert advice on interventions to regain access to properties. Maintain accurate records and contribute to performance reporting. Liaise with internal and external agencies to support residents effectively.Requirements: You possess a strong understanding of housing law and safeguarding. You have experience in supporting legal processes or attending court. Your communication and negotiation skills are top-notch! You can manage a varied caseload while working independently and collaboratively. Housing background is a must Must be willing to work outside of working hoursQualifications: Minimum GCSE level C in English and Mathematics. Enhanced DBS Check required.Apply Now! Help us create a safer and more compliant community. Submit your application today and embark on a rewarding journey with our client! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Client Local Authority in Newham Job Title Temporary Accomodation Admin Officer Pay Rate £160 DAILY UMBRELLA Hours 36 Hours a week(Mon-Fri)9AM-5PM Duration Initial 3 month contract Location HYBRID WORKING- 3 DAYS OFFICE BASED FROM BRIDGE ROAD DEPOT, NEWHAM Description Role Purpose To provide high-quality administrative support to the Temporary Accommodation team, ensuring the smooth management of placements, accurate record keeping, and effective coordination with providers, residents, and internal teams. Key Responsibilities Process temporary accommodation bookings, extensions, and terminations. Maintain accurate records of placements, voids, and occupancy on housing systems. Liaise with accommodation providers, landlords, and internal teams (PRS, Housing Inclusion) to coordinate placements and resolve queries. Manage team inboxes and respond to enquiries from residents and stakeholders. Support rent accounts, invoice processing, and escalate any discrepancies. Upload and manage key documentation (licence agreements, compliance records). Assist with data reporting and performance tracking. Provide general admin support including scheduling, minute taking, and record management. Key Requirements Previous administrative experience, ideally within housing or a local authority. Strong organisational skills and ability to manage high volumes of work. Good attention to detail and accurate data entry skills. Experience using housing systems (e.g. NEC/Northgate) desirable. Strong communication skills and ability to work with multiple stakeholders. Proficient in Microsoft Office (Outlook, Excel, Word). Additional Information Fast-paced environment with changing priorities. Knowledge of temporary accommodation processes is desirable. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

Job Title: Housing Liaison Officer Location: Newham Rate: £21.91 Term: 3 months initially with the possibility of extension Are you passionate about making a difference in the community? Our client is seeking a dedicated Housing Liaison Officer to join their Resident Services team in Newham, London. This temporary role offers an exciting opportunity to support housing residents while ensuring compliance and fire safety. As a Housing Liaison Officer, you will: Engage with residents through various channels, face-to-face, phone, and email. Provide expert advice on fire safety and housing compliance. Facilitate resident meetings and coordinate site visits. Conduct property inspections to identify and resolve fire safety hazards. Assist vulnerable residents in sustaining tenancies and accessing support. Tenancy Audits What We're Looking For: Strong understanding of multi-tenure housing management. Experience in resident engagement, tenancy management, or fire safety. Excellent communication skills and a knack for problem-solving. Ability to work flexibly and effectively within a team. Preferably experience as a Housing OfficerWhy Join Us? Be part of a supportive and inclusive environment that champions equality and diversity. Contribute to the well-being of residents and enhance their living experience. Work collaboratively with various teams and agencies to deliver top-notch services.If you're ready to take on this rewarding role and make a real impact in the community, apply now! Let's work together to create a better living environment for all residents in Newham. How to Apply: Submit your application detailing your qualifications and experiences that align with this role. We can't wait to hear from you! Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Chief Executive Officer/ CEO - Emmaus Greenwich are seeking a Chief Executive Officer to join their team in Greenwich, London, in this permanent, full-time role. Reporting directly to the Board of Trustees, you will provide strategic leadership, direction, and management of the community and social enterprise activities, ensuring the overall mission, values, and sustainability of Emmaus Greenwich. Fantastic company benefits include: Salary:£60,000 – £65,000 per annum, depending on experience Holiday: 25 days holiday, plus Bank Holidays Additional: Free onsite parking, Pension Scheme, Employee Assistance Programme with 24/7 confidential counselling About the role: As Chief Executive Officer, you will lead the development and delivery of Emmaus Greenwich’s strategic plan, providing clear vision and leadership across the community and its business activities. You will be responsible for ensuring financial sustainability, robust governance, and compliance, while fostering a positive culture and empowering staff and volunteers. You will oversee the welfare, safeguarding, and development of companions, lead social enterprise initiatives, manage facilities and operations, and represent the organisation externally to maximise impact and profile. Main duties and responsibilities: Lead the strategic development, operational management, and delivery of Emmaus Greenwich’s objectives, ensuring sustainability, compliance, and effective governance. Oversee the welfare, safeguarding, and engagement of companions, promoting person-centred support, training, and community participation. Manage financial performance, budgets, forecasts, and risk, working closely with the Treasurer and Finance Manager to ensure sound financial control and value-for-money. Oversee operations, facilities, IT, and administrative systems to ensure the safe and effective running of the community. Provide leadership, development, and support to staff and volunteers, embedding a values-driven, inclusive, and empowering culture. Represent Emmaus Greenwich externally, building relationships with stakeholders, funders, and the wider community, while promoting the organisation’s profile, outreach initiatives, and social enterprise. About you: As Chief Executive Officer, you will be an experienced senior leader with proven skills in strategic management, people leadership, financial oversight, and operational delivery. You will have excellent communication, negotiation, and stakeholder management abilities, with a strong track record in managing staff, volunteers, or teams within a charitable, social enterprise, or comparable environment. You will be proactive, resilient, empathetic, and committed to social impact, with the ability to model the values and ethos of Emmaus. Experience of working with a Board of Trustees, social enterprise management, outreach, and familiarity with homelessness or supported housing is desirable. About Emmaus: Emmaus Greenwich is part of the national Emmaus federation, dedicated to empowering formerly homeless and socially disadvantaged people through meaningful work, community living, and skills development. By joining the team, you will lead a charity with a strong social mission, making a tangible difference in people’s lives while working in a supportive, values-driven environment. If you have the relevant skills and experience for this Chief Executive Officer role and would like to be considered, please apply by forwarding an up-to-date CV with a covering statement (as one document) of no more than two sides of A4 setting out your reasons for applying and how your skills, knowledge and experience as soon as possible. We look forward to hearing from you. Please check your email inbox and spam/junk folder for any correspondence for this role. If you require any reasonable adjustments or information in an alternative format, please inform us as soon as possible so that appropriate arrangements can be made. No recruitment agencies, please Additional keywords: Chief Executive Officer, CEO, Executive Director, Charity Leadership, Social Enterprise, Community Leadership, Strategic Management, People Management, Safeguarding, Fundraising, Outreach, Volunteer Management, Social Impact, Housing, Homelessness, Retail Operations This vacancy is being advertised and handled through Spider, the region’s Online Job Advertiser, on our behalf. We both take your privacy seriously. When you apply, your details are processed and available for us to directly review for this vacancy. As you might expect you may be contacted by email, text or telephone. For full Privacy Policy details please see email correspondence on receipt of your application

Resident Liaison Officer (RLO) Project: SHDF – Social Housing Decarbonisation Fund Location: London Borough of Ealing Salary: Up to £32,000 + £4,800 Car Allowance Contract: 3-Year Framework Requirement: Must have own vehicle and full UK driving licence About the Role We are seeking an experienced and resident-focused Resident Liaison Officer (RLO) to support the delivery of Social Housing Decarbonisation Fund (SHDF) works across the London Borough of Ealing. This is an exciting opportunity to play a key role in delivering energy efficiency and retrofit improvements to occupied social housing properties as part of a long-term 3-year framework. Works may include insulation, window and door replacements, ventilation upgrades, heating system improvements, and other energy-saving measures. As the main point of contact for residents, you will ensure projects run smoothly by building trust, managing expectations, and maintaining excellent communication throughout the lifecycle of the works. Key Responsibilities • Act as the primary liaison between residents, site teams, and the client, • Arrange and attend resident consultation meetings and property access appointments, • Clearly explain the scope of works, timelines, and any disruption expected, • Manage resident concerns, complaints, and vulnerable tenant needs with sensitivity, • Conduct pre-start visits and satisfaction surveys, • Maintain accurate records of all communications and resident interactions, • Support site teams in ensuring access is achieved to programme, • Work closely with project managers and supervisors to ensure smooth delivery What We’re Looking For • Proven experience as a Resident Liaison Officer within social housing, refurbishment, retrofit, or planned works, • Experience working on SHDF, ECO, or other decarbonisation/energy efficiency schemes (desirable), • Strong communication and conflict resolution skills, • Ability to work independently across multiple sites, • Highly organised with good administrative skills, • Empathetic and professional approach when dealing with residents, • Full UK driving licence, • Must own a vehicle (essential for travelling across the borough) What’s on Offer • Salary up to £32,000 (dependent on experience), • £4,800 annual car allowance, • Long-term 3-year framework stability, • Opportunity to work on a high-profile decarbonisation programme, • Supportive team environment with career progression potential

Have you got the passion and resilience to support and empower Transform clients to develop their independence and daily living skills? Housing management activities form part of this role, along with supporting clients daily, to empower them to resolve their problems to reach positive outcomes. If you have relevant experience of working with vulnerable people or have transferable skills, we would like to hear from you. If youd like to work for us but have no previous experience? Thats fine, as training will be provided. Salary ? £28,000 per annum (as of 1st April 2026) + benefits Location Farnham Full time 37 hours per week It is essential that you have a full valid driving licence and use of your own car for business purposes. Successful candidates will be required to complete an Enhanced DBS check. About you You will be reflecting Transforms values in everything you do, as part of our team you will act as a keyworker to named clients, and support clients to achieve their goals and live as independently as possible, whilst ensuring they are safe and able to manage risks appropriately. A little more about your core tasks as a Housing & Support Officer: Ability to develop non-judgmental professional relationships with clients The ability to manage your own time, delivering outcomes, meeting deadlines Computer literacy (Excel, Word, Outlook and the Internet) Tick most of the boxes but not all? The best candidate rarely does. So, if you are excited by the role and can do most of what we are looking for, go ahead and apply; you could be exactly who we need. About Transform Housing & Support We believe that everyone should be able to live independent and fulfilling lives. We provide housing and support for many socially excluded and vulnerable people across Surrey, parts of Berkshire, West Sussex and the London Borough of Sutton. Why work at Transform Transform is a place where all colleagues are valued.We want to make sure colleagues have the flexibility they need to balance their personal lives and do well at work. We focus on outcomes and are open to different ways of working including flexible hours where possible. Our benefits are great too and include: 28 days annual leave per annum, plus bank holidays (pro rata for part time) An additional 1 day (pro rata) per annum wellbeing day A defined contribution pension scheme Training and development opportunities Interest-free staff loans Flexible working options The opportunity to buy or sell up to five days annual leave per holiday year Life assurance cover Other things you need to know At Transform we celebrate diversity and know that it is critical for our success. We work hard to make sure were inclusive, so we want to hear from anyone who is great at what they do and who shares our values. If you need any adjustments during the application or selection process so you can do your best, just let us know. We will be happy to help. We review CVs as we receive them and interview as soon as we have applications that look like a good match, so apply as soon as you can to avoid missing out. You may have experience in the following: Housing Officer, Support Officer, Tenancy Support Worker, Homelessness Support Worker, Supported Housing Worker, Community Support Worker, Housing Assistant, Vulnerable Adults Support Worker, Social Housing Officer, Outreach Worker, Key Worker, Supported Living Worker REF-227 508 TPBN1_UKTJ

Compliance and Maintenance Officer £40,907 - £45,120 per annum About Watford Borough Council Watford is an urban borough in South West Hertfordshire. The borough has excellent transport links with mainline rail connections to London. Watford is the centre of a sub-region serving around 500,000 people living within a 20-minute travelling time catchment. As part of the London commuter belt, Watford is strongly influenced by London, which brings the benefits of a buoyant economy. At a glance • £1.4bn local investment happening – mix of public and private funding - 5 major development and regeneration projects happening - 3,500 registered businesses - Higher than average working age population - Skilled workforce - Affordable local housing market - Home to many major international head offices The role We are recruiting a Compliance & Maintenance Officer to support the Council’s corporate buildings, including the new Town Hall & Innovation Hub and the Watford Colosseum. The role focuses on providing client-side assurance that statutory compliance and maintenance responsibilities are being met across these sites, as well as across a wider portfolio of community and investment assets. You will: • Monitor statutory compliance across multiple council-owned properties - Review certification, inspection reports and maintenance records - Identify risks, gaps or overdue actions and ensure they are addressed - Work with tenants and operators to confirm compliance with lease and statutory obligations - Track remedial actions through to completion and maintain clear audit records You will also support maintenance co-ordination, including reviewing planned maintenance, logging issues, and overseeing contractors delivering repairs and small works. The role involves regular liaison with building operators, tenants, contractors and internal teams to ensure responsibilities are understood and delivered. What we are looking for: We are looking for someone with relevant experience in facilities management, property or compliance. You will have: • Knowledge of statutory building compliance and health & safety requirements - Experience reviewing compliance information and managing follow-up actions - Experience working with contractors, tenants or site operators - Good organisational skills and the ability to manage multiple priorities - Clear communication skills and the ability to provide appropriate challenge - Experience with CAFM systems and working across multiple sites is desirable Closing Date: 17 April 2026 For an informal discussion, please contact Danielle Negrello, Customer and Workplace Lead. A Basic Disclosure check will be carried out for this post. At Watford Borough Council, we consider equality issues alongside other factors when making decisions as an employer of choice. We are committed to ensuring that we have effective policies, strategies, procedures, and processes and that we encourage behaviour which promotes equality, encourages diversity, and contributes to an inclusive organisational culture

Contracts Manager – Cladding RemediationSouth London (Multiple Sites) Full-Time Site-Based A leading main contractor is seeking an experienced Contracts Manager to oversee a portfolio of cladding and fire remediation schemes across London. This is a fully site-based role, managing multiple projects including high-rise residential blocks, with a strong focus on safety, programme delivery, and stakeholder coordination. The Role Oversee multiple cladding remediation projects across several London sites Manage and support a team including Site Managers, a Quantity Surveyor, and a Resident Liaison Officer (RLO) Work closely with a Design Manager to coordinate design, drawings, and programme delivery Take full ownership of project performance, including programme, commercial awareness, and H&S compliance Lead monthly senior leadership reporting and project reviews Ensure works are delivered in line with fire safety and building compliance standards Mentor and develop site teams to drive high performance Requirements Proven experience as a Contracts Manager (or Senior Project Manager stepping up) within construction Strong background in cladding remediation, façade, or fire safety projects Experience delivering occupied residential or social housing schemes Competent with Microsoft Project for programme management Strong understanding of design coordination and technical drawings Commercial awareness and ability to manage project financial performance Excellent leadership and team management skills Solid knowledge of Health & Safety regulations Experience using Fieldview (or similar site management software) If you're interested in hearing more, please contact Jack Burgess at Build Recruitment