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Job Title: Customer Care Specialist –German Speaking Location: Deeside initially before transitioning to remote working Contract: 12 months FTC Rates: £30,000p/a Job Description SRG are seeking a German speaking customer care specialist to join a leading medical device company based in the UK. This role is the first point of contact for customers, being a trusted source of information for them. Responsibilities include: primary Customer and 3pl liaison, claims and queries management; but, additionally, reporting and KPI data. Collaboration with other areas of the business such as Finance and Masterdata. Duties and Responsibilities • Raise claims within SLA, investigate to resolution, communicate outcomes., • Measures of success in the role will be by clear objectives and KPI reports to support daily activity and performance measurement., • Identify opportunities for continuous improvement., • Demonstrates a sense of urgency in respect of ensuring work is completed quickly and accurately., • Strong communication skills both oral and written ensuring desired outcomes are understood and achieved., • Has good interpersonal skills, able to deal at all levels, develops relationships within the organisational structure to assist in goal achievement., • Coordinate and assist with audit requirements., • Must be proficient in standard software applications including Microsoft Outlook and advanced Excel skills and to have a complete understanding of Sales and Distribution modules of SAP., • Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems., • Act with empathy and respect in all transactions., • Living our values. Skills & experience: • Proven experience of a Customer facing, claims/query management and distribution role preferably in a Health Care environment., • Ability to communicate in both German and English, • Ability to communicate at all levels within the organisation., • Proven data analysing skills and an ability to translate tasks into action plans and deliver to timelines., • Fully competent in oral and written communications., • Strong motivational skills Qualifications/education: • Subject matter knowledge, • Customer Service skills, • Formal qualifications in Export and Customer Service, • Fully competent in oral and written communications and must be able to demonstrate proven interpersonal skills, • Competent in using Excel/Word & Data Cubes, • Competent in using Database reporting repositories, • Excellent reporting skills, • Proficient communicator both written and verbal, • Able to operate in a Team environment

A fantastic opportunity to join well known, growing and well considered Medical Devices company Job Title: Technical Account Manager - Engineering Territory: North West and West Midlands Package: £35-40K Basic + Car OR Car Allowance, Pension, Healthcare, Death in Service, Phone, Laptop, Holiday Summary Purpose – Ensure customer satisfaction and product reliability through the delivery of regular technical account management, on-site service and account review to serve & support customers in order to never lose an account Objectives – drive satisfaction and delight of all stakeholders per account Accountable for – supporting the Sales Unit to achieve targeted sales growth, customer management (satisfaction & delight), SLA Delivery, DOPS training, IB reliability Key stakeholders – own EBME, SSD, Decon – network other stakeholders Main Responsibilities/Main Tasks • Responsible for the delivery of technical account management to include on-site service, damage prevention and KPI review to identify best practice routine equipment handling to customers through coaching, education and training activities., • Create and deploy actions plans to improve customer service delivery, • Deliver technical service support to the sales unit in installing and commissioning of products, • Perform assembly, installation and commissioning of new stock, • Perform assembly, installation, commissioning and decommissioning of demo stock, • Perform field based technical activities to include emergency call out, customer query and complaint handling (on site and by phone) and testing and inspection of equipment to necessary standards, • Deliver technical support to customers including the training of customers in the application of company products and Direct Observation of Procedural Skills (DOPS), • Support other TAM’s and office based technical activities as necessary Qualifications • Minimum of 5 GCSE’s at grade C or above including Maths and English or equivalent Intermediate level of knowledge and computer literacy, • Min 3 years’ experience in the Healthcare industry, ideally technical sales/service or similar discipline, • Possess IT skills including Microsoft Office to basic level, • Full, clean driving licence If you are interested in this role and would like to apply or if you are considering your options within the medical devices sector generally please do send over a CV to and I will call you back to discuss options

FULL TIME – SENIOR ENGINEERING & MANUFACTURING CONTRACT RECRUITMENT CONSULTANT. Engineering or Manufacturing contracts. Senior Recruiter / Recruitment Consultant.

Rota basis between the engineers (6am - 2pm, 8am - 4pm & 10am - 6pm) £43,000 - £45,000 DOE (Additional payments for on call 1 in 4 weeks) Our client is looking for an Electrically Biased Multi-Skilled Facilities/Building Engineer to join the team to carry out PPM and reactive maintenan

If so, KPI Recruiting would love to hear from you.

Field Maintenance Operative (Full Technical Training) £30,000 - £32,000 + Full Fire Alarm Training + Van + Tools + Fuel Card + 33 Days Holiday + 5 Buyable Days + 4-6x Life Insurance + Private Pension up to 18. KPI Bonus + No Call Outs Home based, commutable from Chester, Wrexham, Crewe

A leading recruitment firm is seeking a Facilities Maintenance/Site Services Engineer to perform preventive and reactive maintenance across site services in Deeside, UK.Candidates should hold an electrical qualification and have at least 5 years of practical experience in building systems.This posit

The successful candidate will report to the BUK Maintenance Manager, assessing productivity, conducting Hands on Tool Time studies, and developing KPIs to enhance performance.

MONDAY – FRIDAY SHIFT PATTERN • MUST HAVE 6 MONTHS OF DOUBLE DECKER EXPERIENCE • State of the art HGV vehicles • B

Apply now by sending your CV and cover letter to Ryan at KPI Education.

Per hour • Day work available • Flexible shift patterns • State of

This role involves ensuring customer orders meet KPI requirements and liaising with internal and external contacts for smooth order flow.

A leading financial services provider is seeking a Senior Credit Controller / Reinsurance Accounting Technician in London.The role involves delivering the UW Operations Model to the Energy team and liaising with Underwriting & Exposure Management teams.Candidates should have a degree in Accounting a

The candidate will manage administrative duties in Fire Contract Management, ensuring compliance with KPIs and regulatory requirements.

Project Engineer - Clean Air & Dust Extraction Industry.Leeds (Hybrid options available).Are you ready to take full ownership of projects that make workplaces safer, cleaner, and more sustainable? We're looking for an experienced.If you thrive on seeing projects through from concept to completio

Apply now by sending your CV and cover letter to Ryan at KPI Education.

Class 1 (HGV C+E) Drivers Wanted – Ongoing & Ad-Hoc Work for Multiple Clients.Various Sites Across the Region.Competitive rates – PAYE & LTD options (where applicable).Days / Nights / Weekends / Tramping / Ad-Hoc.We're recruiting skilled drivers for a range of clients, offering.R

A leading educational recruitment firm in Barking is seeking a Therapeutic Education Practitioner (TEP) to support vulnerable young people aged 11–25.This role focuses on delivering personalised educational and therapeutic support, fostering emotional well-being, and helping students re-engage wit

Key Responsibilities Build and manage a strong sales pipeline of clients with temporary and permanent recruitment requirements Open and develop a new territory for KPI Recruiting, creating demand from scratch Identify decision makers and qualify leads through your own network and the wider. Salary:

Our client Group Wholesalers is a leading and trusted wholesale distributor of refrigeration & air conditioning equipment across Ireland and the UK.The group is unified under the GROUP Wholesalers brand and operates through three entities:.As a recognised HVAC/R distributor, we provide an efficient,

A renowned education recruitment agency is seeking a talented English Teacher for a high-performing secondary school in NW London.This position offers the chance to inspire students and utilize modern educational technology.The role encompasses teaching English Language and Literature across KS3 and

A leading luxury fit out company is seeking an experienced UK Project/Account Manager to manage prestigious retail and commercial accounts across the UK and Ireland.The role involves end-to-end project management, client communications, and financial oversight.Ideal candidates will have a strong bac

A leading education recruitment agency in Greater London is seeking a talented English Teacher for a highly regarded secondary school in Brent.The role involves teaching English Language and Literature across KS3 and KS4, with opportunities for KS5.The school is known for its innovative approach and

A recruitment agency based in Sutton, London, is seeking a Senior Recruitment Consultant for their SEND Education division.The role involves managing recruitment processes, developing client relationships, and supporting junior team members.Candidates should have at least 2 years of SEN recruitment

Responsibilities include managing inventory levels, ensuring KPIs are met, and optimising stock levels.

Please send your CV over to EllieCkpir.

A logistics services provider in the UK is seeking a DSS Warehouse Manager in Wakefield.The role involves managing warehouse operations, enhancing customer relationships, and leading the site team to achieve profitability and operational excellence.Candidates should possess extensive logistics exper

A premium franchised dealership is seeking a General Sales Manager in Peterborough to lead their successful sales team.The ideal candidate will have a minimum of 2 years experience in a similar role and premium franchised dealership experience.The position offers a basic salary of £60,000 with on-t

A reputable educational trust in Greater London is seeking an experienced Speech and Language Therapist to support pupils with complex communication needs.The role involves conducting assessments, creating intervention plans, and collaborating with school staff.Candidates must be HCPC registered, wi

Contract: Full-time, Permanent.Start Date: February (or earliest availability).Are you an ambitious and visionary English specialist ready to lead a high-performing department in one of London’s most dynamic secondary schools? This wonderful school is seeking an exceptional.The school is proud of

A leading service provider in the UK is seeking an Account Support Coordinator based in Redditch.The role will focus on planning inspections and ensuring contract obligations are met.Responsibilities include managing communication with clients, supporting planning processes, and providing detailed r

A leading luxury fit out company is looking for an experienced UK Project / Account Manager to oversee prestigious retail and commercial projects across the UK and Ireland.The role involves managing client relationships, ensuring project delivery meets high standards, and handling financials.The ide

KPI People are Dealership Recruitment Specialists offering our Candidates and Clients Permanent, Contract and Temporary recruitment solutions across the UK.

A leading manufacturing company in the United Kingdom is seeking a dedicated Shift Production Manager to oversee production during shifts.As a vital part of the production team, you will manage a team of operators, ensuring that production targets and key performance indicators are met while promoti

You will undertake projects, provide feedback to management, and support departments in achieving KPIs.

A leading consultancy in project controls is seeking a Project Controls Manager to manage project controls for major projects.This role offers the opportunity to work remotely with a minimum of 3 days in the office, competitive salary range of £50,000 to £70,000, and several benefits including 25

In this mid-senior level role, you will be responsible for building and refining KPI dashboards to support senior stakeholders with insights on profitability and financial forecasting.

A leading recruitment firm is seeking a Sales Controller based in Wokingham.The role offers a competitive base salary of £30,000 with uncapped on-target earnings of £50,000.Responsibilities include deal structuring, maximizing customer opportunities, and motivating the sales team.Candidates should

A primary education provider in Sunderland is seeking a compassionate Pastoral Officer dedicated to student wellbeing and family support.The successful candidate will promote a nurturing environment, ensuring every child feels safe and supported.Responsibilities include providing pastoral care, moni

General Sales Manager - Peterborough.Our client, a premium franchised dealership in Peterborough has the requirement for an experienced General Sales Manager to lead their successful Sales department team.Sales Manager Responsibilities.Inspire and drive the sales team forward.Installing, and maintai

KPI Recruiting are delighted to be partnering with a leading luxury fit out company- dealing with the world’s most luxurious brands.

A leading financial institution in the UK is looking for a skilled Payment Lifecycle Analyst.In this role, you will be responsible for managing daily production, coordinating workflows, and leading the team to meet key performance indicators.The ideal candidate will have strong communication skills,

A leading manufacturing firm in the United Kingdom seeks a Production Manager to coordinate and manage production activities effectively.This role involves leading a production team and ensuring compliance with quality standards while driving continuous improvement.The ideal candidate will have a st

Location: London | Contract: Full-time, Permanent | Start Date: Now or Easter (negotiable depending on notice period).Are you a dynamic, ambitious, and intellectually driven Mathematics specialist ready to lead one of the most influential departments in a thriving London secondary school?.The school

This remote role involves leading a property management team, ensuring compliance across the tenancy lifecycle, and driving performance against KPIs.

A leading educational recruitment agency is seeking a Graduate Behaviour Mentor to support students with Social, Emotional and Mental Health needs in Huddersfield.Candidates must hold a 2:1 or higher in Psychology and possess strong interpersonal skills.The role involves working with students with v

The role offers up to £31,000 per annum, along with a KPI bonus, company car, and flexible working hours.

A leading construction company in the UK is seeking Site Managers for their Eastern region.Responsibilities include managing small to medium new build housing sites, ensuring compliance with health, safety, and quality standards, and adhering to build programmes.Successful candidates will have relev