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tonies is the world’s leading interactive audio platform for children, with over 12 million Tonieboxes and 165 million Tonies sold globally. Our intuitive, screen-free system empowers children to learn and play independently in a safe and engaging way. With a presence in over 100 countries and a diverse portfolio of ~1,500 Tonies across multiple languages, we continue to redefine how children experience storytelling and learning. Since our IPO in 2021, our global team of 630+ colleagues is united by a shared mission: shaping the future of play, learning, and imagination.The Customer Happiness Manager manages the day to day UK Customer Happiness operation by working with an external BPO partner. They serve as the subject matter expert and knowledge holder for all tonies® UK & IE information. The focus of this role is ensuring that UK customer queries are answered on time, by keeping workflows efficient and consistently updated to allow the customer's issues to be addressed promptly and efficiently. • UK Operations, • Own the Zendesk inboxes, ensuring that all tickets are handled within SLA and processed on time. Contacts include Offline written tickets, Live Chats, Returns, Reviews, • Handle escalated tickets where manager input is required, • Deliver training for new starters, • Complete Quality Assurance Audits, • Process Adyen and PayPal disputes, • Business Central administration, ensuring accurate processing, posting, and reconciliation of transactions., • Work closely with UK Operations and Marketing teams to proactively prepare for revenue generating initiatives, and to reactively communicate issues as they arise, • Collaborate with the Socials team on donation initiatives, including coordinating and documenting donation orders., • Consolidate and share team feedback about necessary changes and updates that will help improve the customer experience, • Complete weekly CSAT analysis to determine drivers of dissatisfaction and pain points, • BPO Management, • Ensure the BPO agents provide an amazing customer experience across all support channels, • Responsible for hitting Global Customer Happiness KPIs, • Main contact point for BPO for any UK customer related issues, • Mentor and provide support for tickets and questions escalated by BPO agents, • Global Collaboration, • Work with Global Zendesk administrator in order to design and implement chatbot experiences, • Work with Global Customer Happiness counterparts on standardised onboarding processes and training materials, • Calibrate with other Global Customer Happiness teams on Quality Assurance topics, • Represent Customer Happiness in collaborative work with the Quality and Legal teams for High Risk issues, • Experience managing or working closely with a BPO or outsourced support partner, • Strong working knowledge of Zendesk (or comparable helpdesk platform), including inbox and SLA management, • Experience handling payment disputes/chargebacks (e.g. Adyen, PayPal) is a plus, • Proven ability to design, deliver, and continuously improve training programs, • Comfortable conducting Quality Assurance audits and translating findings into coaching and process improvements, • Analytical mindset, with experience using CSAT and other KPI data to identify root causes and drive improvements, • Excellent stakeholder management skills, able to work cross-functionally with Operations, Marketing, Product, Quality, and Legal, • Strong communicator, comfortable owning escalated and high-risk customer issues, • You must be currently located in the UK., • Global Teamwork: We collaborate across departmental and country borders. You’ll be part of a truly international community where every voice is heard., • Come as you are: This applies to the dress code and everything else. We believe you give your best when you feel truly comfortable being yourself., • Competitive Package: We offer a competitive salary and a range of comprehensive benefits tailored to your specific location, which we’ll share during the recruiting process., • Collaboration & Community: We’re big on "we." You’ll join a team that values connection and celebrates wins together, no matter the time zone., • Continuous Learning: Benefit from internal/external training and an individual learning budget to keep your skills as sharp as a Tonie’s ears., • Tonie Discounts: Enjoy attractive discounts on our entire range of products. You’ll quickly become the favorite guest at every birthday party!, • Rest & Recharge: Great work requires a clear head. You’ll enjoy generous paid time off to ensure you have plenty of time for your own stories.As part of our principles, we are committed to supporting inclusion and diversity at tonies. We actively celebrate our colleagues’ different abilities, ethnicities, faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We look forward to hearing from you!Here at tonies, we are changing the way children listen to their favourite audio content, by making digital audio tangible. We have created a safe and playful way for children to experience stories, music and educational content that is loved by parents and children alike. By combining the best of digital technology with the magic and playfulness of figurines (the so-called Tonies), our screen-less toniebox provides the perfect platform to enjoy all the benefits and fun of great audio content, without adding to children’s screen time.

For uncompromising cat parents who want the best, KatKin is revolutionising cat health by transforming the lives of cats through superior nutrition. We’re Europe’s first fresh-cooked cat food, made with 100% human-grade meat, gently cooked and frozen to lock in freshness. As a disruptor in the $185bn pet food market, KatKin was founded to challenge the low standards set by the traditional cat food industry, which is worth $50bn globally and is this fastest growing segment in the pet care market. The concept for fresh food is well established in the US, particularly in Dog, with the Farmers’ Dog surpassing >$1B in sales proving the scale of the opportunity. KatKin is vertically integrated across R&D, manufacturing, sales, and marketing. To date, we've delivered around 35 million fresh meals to over 200,000 happy, healthy cats across the UK. Our team of over 130 spans all locations, including Clerkenwell, London, the US, and our state-of-the-art manufacturing facility in Haverhill, Suffolk. We also have customer service teams in both London and South Africa. KatKin operates a direct-to-consumer (D2C) model supported by a first-class, dedicated customer service team, allowing us to build valuable relationships and foster a passionate customer community. In addition to our eCommerce channel, our Fresh food and Pantry products are also sold through a growing number of select third-party platforms, including Ocado, Amazon, and Pets at Home. Where the competition cuts corners, catfishes customers, and puts profits over health, KatKin puts cat well-being first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh, and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise. We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business minds, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry. As a Customer Experience Team Lead at KatKin, you will be responsible for executing the vision and strategy for KatKin’s end-to-end customer experience. You’ll manage a team of 8-10 Cat Experts while leading ad hoc projects to enhance efficiency and service quality, all with an obsessive focus on a customer-first approach. Understanding the deep love and uncompromising nature of cat parents, you will inspire your team to bring that passion to every interaction—whether through calls, emails, or social channels. In a fast-paced environment, you will focus on coaching, development, and performance management to ensure that productivity and quality KPIs are consistently met. By facilitating ongoing training and fostering a positive team culture, you’ll collaborate with management to implement meaningful process improvements. Your role will also involve analysing customer and team behaviour to identify areas for enhancement and seeking inspiration outside of KatKin to drive innovative improvements. A key part of your mission will be to shift your team’s mindset to prioritise customer growth, encouraging a proactive approach to initiatives that enhance engagement and satisfaction. You will align team efforts with KatKin's core principles, continuously elevating our customer experience and helping cats everywhere live their best lives. Team Coaching & Development: Coach, motivate, and develop your team through regular one-on-ones and team meetings to ensure continuous growth. Operational Management: Oversee day-to-day activities, prioritising and assessing risks within existing processes to achieve service level agreements (SLAs). Team Culture: Leverage company methodologies, team feedback, and your own initiative to cultivate a positive team culture and boost morale. Performance Culture: Foster a performance-driven culture with an emphasis on self-ownership among team members. KPI Definition: Implement and monitor established KPIs and performance expectations set by senior management, ensuring alignment with overall business goals. Customer Support Leadership: Serve as a subject matter expert and first line of defence in troubleshooting operational issues, escalating as necessary and collaborating with relevant teams to ensure customers receive top-notch support and satisfaction. Customer Growth Initiatives: Shift the team's mindset to prioritise customer growth by encouraging a proactive approach to outbound initiatives that enhance engagement and satisfaction. Industry Awareness: Continuously gather insights from the pet care, customer experience, and startup sectors to understand best practices, sharing this knowledge with the team to enhance strategies and decision-making. Positive Change: Collaborate with management to identify and implement positive changes and efficiencies within the Customer Experience team. Customer Insights: Analyse trends in customer behaviour and identify opportunities to eliminate friction points. Team Leadership: You have a minimum of 1-2 years of experience managing a Customer Experience or Customer Care team, driving performance, and fostering growth. Training & Development: Proven ability to deliver effective onboarding and continuous training programs, ensuring team improvement and success. Performance & KPI Management: Experienced in setting and maintaining KPIs, consistently driving your team to meet or exceed productivity and quality standards. Analytical & Process-Oriented: You have strong analytical skills, using data to identify patterns, solve problems, and make informed decisions. You also seek out process improvements to enhance efficiency. Customer-Centric: You demonstrate strong emotional intelligence and a customer-first mindset, always striving for solutions that prioritise customer satisfaction. Prioritisation & Time Management: You understand the importance and urgency of tasks at hand, working collaboratively with fellow leads to achieve all your goals on time. Tech & AI Savvy: You embrace technological and AI advancements to improve team performance and operational effectiveness. Alignment with Core Principles: You align with KatKin’s core principles: Customer First, Think Big, Relentlessly High Standards, Never Give Up, and One Team. Career-Defining Opportunity: Play a pivotal role in scaling our brand quickly. Competitive Package: Competitive salary AXA Health Insurance, including optical and dental coverage Annual personal development budget Company-contributed pension Culture and Perks: A small, close-knit team with no egos 33 days of holiday each year (inclusive of bank holidays) plus your birthday off 4-week Work From Anywhere (WFA) policy 12-week maternity/paternity leave policy Up to 2 days WFH (Work From Home) every week Discount on KatKin fresh meals Cat (and dog) friendly office Send your CV and brief responses to the following questions to _: Can you describe your experience managing a Customer Experience or Customer Care team? What specific strategies did you implement to drive performance and foster growth? Can you provide an example of how you used data to identify a problem within your team or customer interactions? What actions did you take based on your findings? How do you prioritise tasks and manage time in a fast-paced environment? Can you share an example of a situation where you had to quickly adapt to changing priorities? Which DTC brand has delighted you the most, and what did they do? What specific actions or approaches made a lasting impact on you as a customer? (Optional) If you have a pet, how would your experience as a pet parent influence your approach to customer experience?

Transport Planner \n Huddersfield \n £35,000 + Benefits \n Cast UK are working with a nationwide logistics company to recruit Planner to join their team based in Huddersfield. This is a key planning role responsible for coordinating and planning processes to ensure deliveries are made safely, efficiently and on time. \n You'll play an important role in balancing customer demand with available resources, maximising driver and vehicle utilisation and ensuring all relevant safety, regulatory and customer requirements are met. The role will also involve developing strong relationships with customers, ensuring excellent levels of customer service and proactively managing any potential supply issues. \n Key Responsibilities \n\n • Manage inventory through stock reports, ensuring minimum and maximum stock levels are maintained.\n, • Liaise with customers and internal teams to align supply with customer demand.\n, • Plan deliveries effectively, ensuring they are compatible with the available driver, vehicle and equipment requirements.\n, • Work closely with the Control Team throughout the shift to resolve issues and keep deliveries on schedule.\n, • Reschedule dropped or delayed deliveries where required to maintain customer service levels and maximise fleet utilisation.\n, • Communicate proactively with clients regarding unplanned deliveries and potential low-stock situations.\n, • Identify and escalate any potential delivery issues that could result in stock outs and develop appropriate mitigation plans.\n, • Ensure resources are planned in a cost effective way while maintaining site stock levels and customer KPIs.\n, • Maintain accurate records and KPI information in line with contractual requirements.\n\n Key Skills & Experience \n\n • Proven problem solving ability within time critical environment.\n, • Strong organisational and time management skills.\n, • Strong and clear communication and relationship building skills across all stakeholders.\n, • Microsoft Excel experience.\n, • Planning systems experience is desirable\n\n Want to recruit a similar role? \n Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit

Transport Planner \n Huddersfield \n £35,000 + Benefits \n Cast UK are working with a nationwide logistics company to recruit Planner to join their team based in Huddersfield. This is a key planning role responsible for coordinating and planning processes to ensure deliveries are made safely, efficiently and on time. \n You'll play an important role in balancing customer demand with available resources, maximising driver and vehicle utilisation and ensuring all relevant safety, regulatory and customer requirements are met. The role will also involve developing strong relationships with customers, ensuring excellent levels of customer service and proactively managing any potential supply issues. \n Key Responsibilities \n\n • Manage inventory through stock reports, ensuring minimum and maximum stock levels are maintained.\n, • Liaise with customers and internal teams to align supply with customer demand.\n, • Plan deliveries effectively, ensuring they are compatible with the available driver, vehicle and equipment requirements.\n, • Work closely with the Control Team throughout the shift to resolve issues and keep deliveries on schedule.\n, • Reschedule dropped or delayed deliveries where required to maintain customer service levels and maximise fleet utilisation.\n, • Communicate proactively with clients regarding unplanned deliveries and potential low-stock situations.\n, • Identify and escalate any potential delivery issues that could result in stock outs and develop appropriate mitigation plans.\n, • Ensure resources are planned in a cost effective way while maintaining site stock levels and customer KPIs.\n, • Maintain accurate records and KPI information in line with contractual requirements.\n\n Key Skills & Experience \n\n • Proven problem solving ability within time critical environment.\n, • Strong organisational and time management skills.\n, • Strong and clear communication and relationship building skills across all stakeholders.\n, • Microsoft Excel experience.\n, • Planning systems experience is desirable\n\n Want to recruit a similar role? \n Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in HR, Procurement, Buying, Supply Chain and Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast UK or to discuss how we can find talent for your business then please visit

An established, privately owned manufacturing business in Bradford is looking to appoint a Financial Controller. The company has a long trading history, operates across a small group structure and has built a strong position within its specialist market. \n This is a hands on senior finance role with responsibility for the day to day running of the finance function across the group. Working closely with the senior management team, the Financial Controller will take ownership of reporting, controls, budgeting and cash management, while providing financial information to support decision making. \n Key responsibilities include: \n\n • Take ownership of the day to day finance function across the group, including payroll, VAT, credit control and supplier payments\n, • Produce accurate monthly management accounts, balance sheet reconciliations and KPI reporting\n, • Provide financial commentary and analysis, including reporting on performance and key variances against budget\n, • Lead the annual budgeting and forecasting process, working closely with sales, production and operational teams\n, • Manage cash flow, working capital and financial planning across the business\n, • Maintain appropriate financial controls and continue to improve finance processes and reporting\n, • Prepare year end and statutory accounting information and liaise with external auditors and advisers on accounting and tax matters\n, • Provide commercial financial input into business projects, investment decisions and potential acquisitions\n, • Support senior management with ad hoc analysis and financial information to assist decision making\n\n Package and working pattern \n Salary is £55,000 to £70,000, depending on experience and qualification, plus bonus and private healthcare. The wider package includes 25 days’ annual leave plus bank holidays, pension, free on site parking and an early finish on Fridays. \n IPS Finance has 45 years’ experience in the Yorkshire accountancy recruitment market. We have built our business on long term relationships with both individuals and clients in all sectors, bringing real benefits to all concerned. Please visit our website to view the latest accountancy / finance and practice opportunities.

Own the customer growth KPI: through outbound emails and marketing campaigns, expand our database of client contacts beyond current users, into new regions, brands and departments within existing accounts, building company-level awareness, not just with the teams already using Launchmetrics. Support

Elevation Recruitment Group are supporting a global specialist manufacturer in Huddersfield to recruit a Production Shift Manager. This role drives productivity, quality, H&S and continuous improvement across the shift, with Monday–Friday days/afters. You will lead large production teams, monitor KPI data and coordinate with maintenance to optimise downtime and equipment performance, while managing labour to meet schedules and controlling costs. #J-18808-Ljbffr

In this role, you will be responsible for ensuring the ensure smooth business operations by performing related administrative duties while supporting the Management Team with their everyday needs processes. Ensuring visitors experience within the home is positive. This role is 37.5 hours per week working Monday - Friday 8.00am - 4.00pm. We are a part of family run business part of the Wood Care Group and our Employee’s are important to us. • Telephone duties, • General office housekeeping, • Answering incoming calls in a support function., • Supporting with incoming calls for prospective new residents, • Keeping up to date residents’ funds including audits, • Supporting the accounts department, • Supporting the Management with tasks to be completed ad hoc., • Maintaining staff personnel files & prospective new staff information, • Ensuring up to date right to work, DBS check s and nurse pin checks are completed., • Ensuring compliance within the home, • Maintain confidentiality and ensure security of all information is maintained., • Ensure good communication with management, staff, residents and relatives., • KPI reporting, • Welcoming new starters to the Company, • Attend any required meetings, • Ensure all training is completed to Wood Care Group Standard, • General day to day tasks to assist with the running of the home., • Liaise with Head Office Accounts Team regarding fees, admissions, occupancy., • Reporting any broken equipment through the portal or through the appropriate channels., • Ensuring staff files are uploaded, stored, and managed correctly for your Team., • Assist management with rota adjustments, clocking in issues and lateness reporting., • Assisting HR with employee information around sickness dates, new starter information, documentation and any other information which may be required., • Any other ad hoc tasks that may arise, • Safeguarding within the home is everyone’s responsibility, ensure all training is up to date and aware of policy and where to report if necessary. Above all, we’re looking for kind and caring people who want a job where they can really make a difference to people’s lives. You’ll also need: • Good communication skills, to communicate with the residents, families and management team., • Previous experience working in a Care Home environment is desirable but not essential., • A committed and organised approach., • To Attend Staff Meetings., • Maintain personal and professional development to meet the changing needs, demands of the home and participate in appropriate training and encourage and support staff in their development and training., • Employee's need to ensure they fully understand their safeguarding responsibility, develop their understand and skills to reduce the risk of abuse or neglect to adults who need care and support. Employee's need to ensure that adults are safeguarded in a way that recognises their choice and control. Ensure that the safeguarding and whistle blowing policies are adhered too at all time., • Provide evidence of any untaken training., • Comply with fire procedures and health and safety legislation and work in a safe environment., • Complete all training as determined by the home. In return for your hard work, dedication and commitment, Wood Care Group provides: • Competitive pay rates, • Exceptional training and career development, • Proud to Care - Our in-house employee recognition scheme, • Uniform provided, • Free onsite car parking and close to local transport links, • First-rate working environment, • Additional shifts available, • Discount club membership across categories such as holidays, cars, days out, fashion, gifts, insurance, phones, and many other items!, • Employee of the month, • Long service awards, • Refer a friend scheme - up to £100 per referral, • Overtime rates, • Access to Wage Stream - cash out up to 50% of your earnt wages each week!, • Overtime raffle - chance to win £100 per month!, • Wellbeing support, • Employee Assistance Program, • My Healthy Advantage App - comprehensive library of resources to help you and support you in life, • Opportunity to take part in exciting trips and activities with our residents “Wood Care Group’s main priority is the welfare and wellbeing of its residents and staff. We also understand the vital importance of having the best staff in place to support this vision. As a Company we have great communication, and we are always looking for ways to improve our Employee’s work life balance.” Michelle – HR Manager Please see our website for videos of what our home is like to work at! www.woodcaregroup.com #J-18808-Ljbffr

Are you an experienced Service & Breakdown Control Supervisor, Service Controller or Fleet Controller looking for a role where you can lead people while keeping a busy HGV operation moving? Based in Brighouse within Dawsongroup EMC, you will lead our Service and Breakdown Control teams, taking ownership of day-to-day performance, vehicle availability and the customer experience. • Lead, coach and support Service and Breakdown Controllers, allocating workloads and maintaining effective team cover., • Oversee service events, breakdowns, third-party bookings and Mobile Engineer diaries from initial notification through to completion., • Maintain strong control of Work In Progress, with open jobs kept below the 14-day target and clear actions in place to resolve delays., • Monitor operational KPIs and SLAs, including HGV downtime, fleet availability, compliance, supplier performance and customer communication., • Act as an escalation point, working across Operations, Mobile Engineering, Compliance, Commercial, depots, customers and suppliers to resolve issues. You will bring experience from a similar service control, breakdown, fleet, engineering support or operational environment, alongside the confidence to lead and support a team. You do not need to arrive knowing every part of our business, we are interested in transferable experience, good judgement and your ability to keep people and priorities moving in the right direction. • Experience leading, supervising or coordinating people within a busy operational environment., • Experience managing service or breakdown activity, scheduling, suppliers and operational workloads., • Comfortable working with KPIs, SLAs and WIP, using information to identify risks and drive action., • Strong communication and organisational skills, particularly when managing competing priorities, customers and suppliers., • Confident using IT systems for scheduling, job tracking, reporting and operational administration. Not sure you meet every point listed? We are looking for relevant experience and transferable skills, not a perfect CV, so if you can see yourself succeeding in this role, we encourage you to apply. Dawsongroup has been in business since 1935 and operating in asset rental for over 50 years, combining long-established values with a continued focus on smarter asset strategies and customer service. Within Dawsongroup EMC, we provide specialist assets and support across the environmental, municipal and civil sectors, with our people playing a vital role in keeping customers operational. • 2x Life assurance scheme., • Seasonal gifts, Cycle to Work scheme, plus wellbeing and mental health support., • 24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)., • Funded training and internal progression pathways, both nationally and worldwide., • Long-term incentives designed to recognise your contribution. This is an opportunity to move beyond simply controlling individual jobs and take ownership of the performance, development and improvement of a combined Service and Breakdown Control function. You will have the opportunity to develop your leadership capability while helping us improve processes, reduce downtime and build an operation where customers and colleagues receive a consistently strong service. • Develop the capability and confidence of Service and Breakdown Controllers through coaching and regular performance conversations., • Use WIP, KPI and operational information to identify recurring issues and introduce practical improvements., • Help improve Mobile Engineer utilisation, supplier performance and HGV fleet availability., • Work collaboratively across Dawsongroup EMC, building experience and relationships beyond your immediate team., • Access funded development and internal career opportunities as you grow with the business. Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Ready to take ownership of a key operational team and build your future with a business that invests in its people? Join Dawsongroup EMC and show us what you can bring, because our people are our greatest asset. #DG26 #J-18808-Ljbffr

STADA UK Thornton & Ross is on an exciting growth journey with more than 700 employees, dedicated to Caring for Peoples Health as a Trusted Partner. We live our values of Integrity, Entrepreneurship, Agility and One STADA. Role: Reliability Engineer Location: Huddersfield, United Kingdom | Employment type: Full-time, Permanent Are you passionate about driving equipment reliability and optimizing maintenance strategies? Join us as a Reliability Engineer and play a key role in improving asset performance, supporting continuous improvement, and promoting best practices across our operations. • Drive continuous improvement in equipment reliability and performance by applying best practices in maintenance engineering and leveraging STADA's reliability processes., • Define and support site maintenance strategies, procedures, and methods aligned with asset criticality and budget requirements., • Validate and optimize new or modified equipment for reliability, maintainability, and documentation compliance., • Lead reliability-focused activities using CMMS data, including root cause analysis, FMECA, criticality evaluations, and condition monitoring., • Support development and optimization of maintenance plans, spare parts classification, and system data within CMMS., • Coach and guide maintenance and engineering teams in using reliability tools and solving complex breakdown issues., • Monitor KPIs such as MTTR, MTBF, and maintenance costs to drive performance improvements and asset lifecycle optimization., • Champion a culture of Asset Care, TPM, and continuous improvement through audits, benchmarking, and implementation of technical standards., • Degree in Engineering (MEng, BEng, BSc or equivalent) with at least 3 years of hands-on experience in a design or maintenance environment., • Strong technical expertise in Facilities, Manufacturing, and Packaging equipment., • Solid understanding of equipment failure characteristics, degradation patterns, and core reliability principles., • Proficient in maintenance strategies and knowledgeable in selecting appropriate technical approaches., • Skilled in using MS Office tools (Word, Excel, PowerPoint) and experienced with CMMS platforms., • Strong analytical skills with experience in reliability tools such as FMECA, RCM, FRACAS, RCFA, and KPI management., • Effective communicator, particularly in training and coaching technical teams., • Familiarity with Good Manufacturing Practices (GMP) is desirable. At Thornton & Ross our purpose Caring for peoples health as a trusted partner motivates us every day. We provide a range of benefits in return for your dedication: • Competitive salary and annual bonus scheme., • Salary Sacrifice Pension Scheme offering 6% employer contribution rates., • 25 days of annual leave plus bank holidays with the potential to buy up to 5 additional days., • On-site subsidised canteen., • Health benefits provided through our Medicash Healthcare Cash Plan., • Free winter flu jab., • Wellbeing support through our Employee Assistance Programme and KYAN Wellbeing offering free coaching and counselling services for you and your family., • Electric Car Scheme through Octopus Energy, plus free on-site EV charging., • Cycle to Work Scheme., • Enhanced Family Leave., • Plus, many more employee benefits and celebration events. STADA Group values and promotes its diverse culture, regardless of gender, age, social or ethnic origin, disabilities, religion, ideology, or sexual orientation. We are committed to equal opportunities and an inclusive working environment. We welcome applications from all backgrounds. #J-18808-Ljbffr

31 Days Annual leave, 10% Performance based bonus and funded professional development are a few of the benefits that the Production Manager will enjoy whilst working with this specialist Engineering & Manufacturing business, spread over 30,000 sqft facility. This employer provides a vast range of services and products to critical industries including Marine, Energy, Automotive and Defence. This employer is based in SLAITHWAITE meaning that the successful Production Manager will be easily able to commute from surrounding towns and cities including Huddersfield, Oldham, Holmfirth, Halifax, Brighouse and Barnsley. • Lead production operations across multiple shifts, ensuring on-time-in-full delivery through effective planning, resource allocation and schedule management., • Drive production performance by balancing labour, machine capacity and materials, whilst proactively removing bottlenecks and improving workflow efficiency., • Champion continuous improvement and LEAN manufacturing initiatives, delivering measurable gains in OEE, productivity, waste reduction and operational cost savings., • Develop a culture of accountability and operational excellence through visual management, problem-solving methodologies and daily performance reviews., • Lead, coach and develop shop floor teams, enhancing workforce capability through training, cross-skilling, succession planning and performance management., • Ensure the highest standards of quality, supporting ISO 9001 and IATF 16949 compliance, driving corrective actions and maintaining right-first-time manufacturing., • Promote a strong health, safety and compliance culture while contributing to strategic business objectives through KPI reporting, capital investment projects and capacity planning., • Proven experience in a Production Manager, Operations Manager or similar leadership role within engineering, precision manufacturing, machining, fabrication or metalworking environments., • A strong track record of delivering LEAN and continuous improvement projects, with demonstrable results in productivity, efficiency, quality and cost reduction., • Practical expertise in LEAN manufacturing tools and methodologies, including 5S, SMED, TPM, value stream mapping, visual management and structured root cause analysis., • Experience leading multi-shift manufacturing operations, developing high-performing teams, and using ERP/MRP systems and performance data to drive operational decisions., • A solid understanding of manufacturing processes, engineering drawings and tolerances, alongside a strong commitment to health & safety, quality standards and operational excellence., • Up to £55,000 per annum, • Annual performance-related bonus of up to 10%, • 31 Days holiday, • Funded professional development (six sigma/ leadership training), • Monday to Friday 08:00am to 17:00pm #J-18808-Ljbffr

Marks Sattin Ltd is partnering on a requisition for a Management Accountant to join a growing global business. The role spans month-end, group reporting, forecasting, and cost centre support, working with central finance and non-finance users. The successful candidate will prepare journals, support intercompany settlements, assist with statutory accounts, and contribute to budget and cashflow forecasts, ensuring high-quality balance sheet reconciliation and KPI reporting. #J-18808-Ljbffr

Deliver the agreed KPI sales targets, including sales and profit across core lines. Have experience working in a sales role within food & drink, gifting retail or a consumer goods category. You will be responsible for driving sales growth across Specialist & Destination Retail and Corporate sales ch

A leading finance consultancy based in Brighouse is seeking an FP&A and Commercial Finance Manager to create and lead a new function from the ground up. This role emphasizes the opportunity to define frameworks, influence decisions, and collaborate closely with senior leadership on strategy. Ideal candidates will have a strong background in FP&A, exceptional analytical skills, and a proactive mindset to build impactful financial models and KPI frameworks. This position offers a competitive salary along with a bonus and benefits package. #J-18808-Ljbffr

Job title Customer Resolutions Team Leader Function Customer Service Management Location Ripponden Office/Hybrid Reports to Customer Care and Resolutions Manager Responsible for staff Currently 5FTE About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers. Role overview To lead and develop the Customer Resolutions team, ensuring the effective resolution of customer complaints while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust. Key tasks Team Leadership and Support •Provide day to day leadership and support to the Customer Resolutions team, ensuring high standards of customer service are consistently met. •Create a positive and inclusive team environment that promotes accountability, engagement and confidence. •Support team wellbeing and morale, addressing concerns promptly and appropriately. •Lead by example, modelling expected behaviours, quality standards and customer focused decision making. Coaching, Performance and Development •Deliver regular coaching and feedback to support individual and team performance. •Monitor performance against agreed KPIs and quality measures, taking action where additional support or improvement is required. •Complete regular performance reviews and support goal setting and development planning. •Identify training needs and ensure team members maintain appropriate knowledge of products, processes and systems. •Lead team briefings and short workshops to share updates, learning and best practice. Quality Assurance and Performance Reporting •Take ownership of the team's quality assurance process, ensuring consistent monitoring of calls, emails, live chats and other customer communications. •Carry out regular quality reviews, providing clear, constructive feedback and coaching based on QA outcomes. •Track quality trends and common issues, using insight to improve individual performance and overall service standards. •Produce regular KPI and performance reports covering service levels, quality outcomes, volumes and customer feedback. •Highlight risks, underperformance or emerging trends to the Customer Care and Resolutions Manager, supporting actions to address them. Service Delivery and Customer Query Resolution •Ensure all customer contacts are responded to within agreed timescales and in line with service and quality standards. •Support the team with customer complaints and act as an escalation point for more complex or sensitive issues. •Identify recurring customer issues and feedback insights to support service and process improvements. Continuous Improvement and Collaboration •Contribute ideas to improve team processes, quality, and customer experience. •Work with colleagues across teams (e.g. Operations, Care, Customer Success, Sales) to resolve issues and reduce repeat customer contacts. •Encourage team members to share feedback and improvement ideas. Governance and Compliance •Ensure the team follows internal policies, procedures and regulatory requirements at all times. •Support the management of attendance, conduct and performance issues in line with company policies, with guidance where required. •Escalate risks, complaints or compliance concerns promptly and accurately. Criteria Essential (attributes required for candidate to be considered) Desirable (attributes can be trained or developed) Knowledge and Skills (what you know and what you can do) Strong knowledge of customer service Strong knowledge of complaints handling Strong communication skills – able to influence and build relationships cross functionally Skilled in leading teams to deliver against KPIs Competence in reporting, governance and performance tracking - Knowledge of service delivery and operations in a field-based environment - Familiarity with case management or CRM systems (e.g. Dynamics, Salesforce, Zendesk) - Understanding of financial /commercial levels (credits/compensation/retention impact) -Experience handling regulated complaints (FCA) Experience (what you have done) Experience managing a team in a customer service/complaints environment. Demonstrated track record of improving customer outcomes Evidence in coaching and developing individuals to achieve high performance Experience handling complex and escalated customer issues with fairness and accountability Experience working cross functionally to resolve issues and drive improvement Proven delivery of service improvement initiatives with measurable business impact Exposure to managing teams in hybrid environments Personal qualities (the way you think and act) Customer focused with strong advocacy for fair and timely outcomes. Commercially aware – able to balance customer needs with business impact. Collaborative, with the ability to build trust and influence at all levels. Resilient and calm under pressure, able to manage high volumes and complexity. Analytical and problem solving mindset, with a continuous improvement approach. Demonstrate integrity, accountability and respect in line with customer values. Inspirational leadership style that creates a highly engaged team culture Qualifications Evidence of relevant professional development or training in leadership or customer service Industry relevant compliance or regulatory training TPBN1_UKTJ

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