Service Delivery Manager
hace 4 días
Leeds
Service Delivery Manager 6 - 12 months Leeds (hybrid 2day travel per week) with occasional travel to Manchester Inside IR35 - Umbrella only Active SC clearance required, eligible candidates will be considered Job Summary: We are seeking an experienced Service Delivery Manager to act as a senior Subject Matter Expert across Service Management disciplines. The successful candidate will provide strong service leadership, maintain customer confidence, and ensure consistent, high-quality service delivery during a complex transition period. The role requires a pragmatic, delivery-focused professional with deep ITIL knowledge, strong stakeholder management skills, and proven experience operating in high-pressure, customer-facing environments. Key Responsibilities: • Act as a Service Management SME across Incident, Problem, Change, Risk, Service Performance & Reporting, Service Level Management, Service Process Improvement, Service Continuity, and Availability Management., • Provide on-call Major Incident Management cover, ensuring rapid coordination, clear communications, and effective resolution., • Maintain strong, trusted customer relationships, acting as a primary escalation and assurance point., • Deliver accurate, timely service reporting, including p...