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Regional Customer Service Team Leader Location: Hemel Hempstead Salary: Up to £40,000 Hours: Monday–Friday | 37.5 hours per week Are you a customer service leader who thrives in a fast‑paced environment and enjoys building high‑performing teams? This is a pivotal role where you’ll shape customer experience strategy, lead a regional team and drive operational excellence across the business. The Role You’ll play a key role in delivering exceptional customer service by leading, developing and motivating the Customer Services team while working closely with Operations, IT and senior leadership. Acting as a bridge between customers and the business, you’ll ensure service standards remain consistently high and aligned with company goals. Key Responsibilities • Embed exceptional customer service across the organisation by supporting and implementing company policies, • Act as the main liaison between Customer Services, Operations and customers to ensure seamless service delivery, • Lead, coach and develop the team, setting clear targets, performance plans and career pathways, • Identify talent and support succession planning to ensure long‑term team strength, • Deputise for the CS Operations Manager and cover Senior CSA/CSA duties when required, • Oversee recruitment, onboarding, training, coaching and mentoring alongside the Training & QA Lead, • Conduct performance reviews, manage standards and apply corrective actions in line with HR policies, • Work closely with IT to improve system functionality and respond to evolving customer needs, • Maintain strong relationships with internal stakeholders and represent the business at meetings and events, • Ensure contract reviews, reporting and processes meet accreditation standards including ISO 17025 and MCERTS, • Support group-wide alignment and the rollout of new processes and best practices, • Champion company values and promote a culture of excellence and continuous improvement Skills & Experience • Proven experience in a senior, high‑volume customer service leadership role (ISO 17025 laboratory experience desirable), • A confident, motivating leader with strong team‑building and coaching skills, • Excellent communication skills with the ability to engage stakeholders at all levels, • Strong problem‑solving and decision‑making capability in a fast‑moving environment, • Results‑driven with a passion for improving customer service performance, • Flexible, adaptable and comfortable managing change, • Experience training, mentoring and supervising Customer Service Advisors Why Apply? This is an exciting opportunity to make a real impact, influence customer experience strategy and grow within a collaborative, forward‑thinking organisation.

📍 St Albans Office | 🏡 Hybrid working | 💼 up to £32, 000 pa DOE | 🕒 Full-time Introduction We are looking for a high-calibre planning support administrator to join our team in St Albans. The ideal candidate must have top notch communication skills and be able to troubleshoot and process work in a timely and efficient manner. Why Saltus? Our mission is to improve everyone’s relationship with their wealth: to make it a positive force for their future and at the same time to prevent it being a source of anxiety. We want everyone who works at Saltus to be proud to work here, and to find fulfilment and meaning in the work that they do We are incredibly proud of our culture and work really hard to ensure that Saltus is a great place to work for our people, where they can have fun and grow in their career, with a passion for excellence and customer service. We're proud that we've been recognized as a winner by the Sunday Times in the Best Places to Work 2024 awards, as well as a winner in the Professional Adviser awards 2024 for the Best Financial Advisers to Work For. These accolades reflect our commitment to creating an exceptional work environment and our dedication to excellence in the financial industry. Join our award-winning team and be a part of our continued success! Saltus is a privately owned financial planning and discretionary investment management house. We are dedicated to providing a high-quality service for private clients, trusts, and smaller institutions. Saltus Partners was founded in 2004 and has grown organically and through a small number of carefully integrated acquisitions. Originally the business started out as an investment manager and has now developed the financial planning side of the offering, putting this at the forefront of the client relationship. Today Saltus manages and advises on over £11 billion of client assets, acquired through a combination of organic business growth and corporate acquisitions. What does this role look like? The role will report to the Advice Delivery Manager, and the key areas of the role are as follows: • To always have the customer at the heart of everything you do. Providing an excellent level of service is your primary responsibility, • Learning about Saltus Core Values and products/services, • Effectively and efficiently onboarding new clients and service the existing clients, • Building effective relationships with customers, advisers and paraplanners in your immediate POD, • Positively contribute to the team morale and energy, be a great team player, • Communicating to clients effectively through various mediums (e.g. telephone, email etc), • Willing to get involved in projects within the business, which may occur from time to time What sort of person are you looking for? The successful candidate will be delivery orientated and a well organised individual, with experience within a financial planning environment. We are looking for someone who is CII or RO part qualified, with a salary which reflects this experience. • Knowledge of investment products ISAs, Pensions, Bonds, • Experience of using CRM systems, • Be a good team player, • Experience of challenging the status quo in respect of processes, • A strong passion for delivering excellent customer service, • A self-starter, who owns own development journey Where will I be working? We are looking for someone to be based out of our St Albans office, and offer hybrid working, which include a minimum of 3 days in the office, with the remainder at home. We’re incredibly flexible about when and how you work: we don’t want anyone to be prevented from coming to work for Saltus as a result of the working pattern that they’re looking for. We are passionate about championing flexible working for our people, so if there’s a slightly different working pattern that you’re looking for, then please come and have a chat to us about it! What benefits do I get when working for Saltus? The salary is between £28,000-£32,000pa depending on experience, alongside 25 days’ holiday (plus bank holidays), life assurance, income protection and a pension, alongside access to our flexible benefits platform. The role is 37.5 hours per week between the hours of 8.30-5.30pm. Just as importantly, you’ll get to experience our culture, which we really do live and breathe ensuring that Saltus is a fantastic place to work for every single one of our 400+ people. We work hard, but we have an awful lot of fun along the way. If you think you’d like to come and join us, then please do get in touch… we’d love to hear from you!

Excellent Opportunity for an experienced HR Manager, 6 Month FTC, to join a friendly and busy HR team to cover maternity leave. This is a hands-on, operational role within a fast‑paced commercial property organisation, ideal for someone who enjoys variety, takes initiative, and builds strong relationships across the business.Key Responsibilities • Recruitment & Interviewing: Lead the full recruitment cycle and participate in interviews., • Provide proactive support and guidance to hiring managers., • HRIS Management: Maximise use of HRIS to streamline processes and maintain accurate data. Experience with Cascade is highly advantageous., • Employee Relations: Provide confident, pragmatic advice to managers and employees on a range of ER matters., • Onboarding & Offboarding: Own the new starter induction process and manage all aspects of leavers to ensure a smooth employee lifecycle., • Policy & Process: Ensure managers and employees understand all HR policies. Continuously review and improve HR policies, processes, and documentation., • Performance Management: Manage the biannual performance review cycle and support managers with consistent application., • Compensation & Benefits: Support the annual compensation review and assist with salary benchmarking and job evaluations., • HR Reporting & Analytics: Produce clear, accurate HR reports and insights, supporting business decision-making., • Proven experience as an HR Manager in a commercial organisation (essential)., • CIPD Level 5 qualified (or above), or equivalent experience., • Strong, hands-on HR generalist experience with confidence operating in a fast‑paced environment., • Excellent communication and relationship‑building skills., • Proactive, organised, and comfortable managing a varied workload., • Availability within one week or less is strongly preferred. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at ___

HR Manager – St Albans (Hybrid)\nUp to £60,000 + Benefits | 6-12 Month Fixed Term Contract\nThis is a hands-on HR leadership role supporting both the UK head office and international subsidiaries of a global technology business. As HR Manager, you’ll lead on a range of core people functions, from recruitment and onboarding to policy development, performance management, and employee engagement. You’ll oversee employee records, manage HR systems and documentation, and play a key part in driving compliance, employee wellbeing, and organisational development. Acting as a key point of contact for both staff and management, you’ll provide practical HR advice and guidance, while managing a small team and supporting the development of the wider HR function across the group.\nWhat’s on offer:\nYou’ll work in a collaborative and engaging environment where continuous improvement is encouraged. In return, you’ll benefit from private healthcare, life insurance, a pension scheme, flexible working, and a range of wellbeing and lifestyle perks including Perkbox, subsidised gym membership, and regular company-wide events. The business offers 21 days holiday plus bank holidays, increasing with tenure up to 30 days.\nWhat we’re looking for:\n * 5+ years' HR experience, ideally supporting both UK and international operations\n * CIPD Level 5 or above\n * In-depth knowledge of UK employment law and HR best practice\n * Confident communicator, able to handle complex or sensitive conversations\n * Experience advising on performance, grievances, and disciplinary matters\n * Strong organisational and reporting skills\n * Proficiency with Microsoft Exchange and general HR systems\n * Previous experience managing or mentoring HR team members is preferred\nIf you're looking for a varied, people-focused role where you can have a direct impact across a global group, we’d like to hear from you

As HR Manager, you’ll lead on a range of core people functions, from recruitment and onboarding to policy development, performance management, and employee engagement.

Join to apply for the Inside Sales Representative role at TieTalent 1 day ago Be among the first 25 applicants Join to apply for the Inside Sales Representative role at TieTalent Description Are you looking to work for a fast-growing, highly innovative team? One that can offer progression, excellent training and development? Somewhere you’re treated as an individual not just another cog in the wheel? Description Are you looking to work for a fast-growing, highly innovative team? One that can offer progression, excellent training and development? Somewhere you’re treated as an individual not just another cog in the wheel? If so, this could be the opportunity for you… We’re partnering with a leading heating business that’s shaking up the market with their technical expertise, commitment to service, and ambitious growth plans. With offices across the UK and a reputation for quality, this business specialises in supplying market leading underfloor heating systems direct to mechanical contractors, plumbing firms, screeders, and main contractors. What You’ll Be Doing You’ll be working alongside a dedicated Regional Sales Manager (RSM) to support a specific region. The RSM focuses on new business and field-related site visits while you’ll be the driving force behind account retention and growth managing a portfolio of accounts and helping maximise their potential. • Manage and grow a portfolio of B2B accounts, • Proactively identify upselling and cross-selling opportunities, • Support your RSM in driving territory-wide growth, • Build and maintain long-term client relationships, • Monitor competitors and protect market share, • Provide expert advice and exceptional customer service, • Attend occasional client visits with your RSM for deeper market insight Requirements What We’re Looking For • Experience in sales, account management or internal KAM roles, • Background in B2B, ideally within construction, M&E, or trade sectors, • Strong communication and relationship-building skills, • Commercially minded with a proactive, problem-solving approach, • Proficient with Microsoft Office and CRM systems, • Friendly, professional, and team-focused Benefits • Up to £40,000 base salary + bonus, DOE, • Company laptop and pension, • Excellent training, onboarding, and buddy support, • Career progression in a values-led, ambitious company Ready to build something great? Apply now or get in touch for a confidential chat about the role • Entry level, • Full-time, • Sales and Business Development London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 week ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 1 day ago London, England, United Kingdom 1 week ago London, England, United Kingdom 1 month ago London, England, United Kingdom 1 week ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 5 days ago Hertfordshire, England, United Kingdom 1 week ago Watford, England, United Kingdom 8 months ago Hounslow, England, United Kingdom 1 week ago Waltham Cross, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom 1 month ago London, England, United Kingdom 3 months ago London, England, United Kingdom 4 days ago Hatfield, England, United Kingdom 1 month ago London, England, United Kingdom 4 days ago London, England, United Kingdom £25,000.00-£28,000.00 1 month ago London, England, United Kingdom 4 days ago Greater London, England, United Kingdom 1 week ago Hendon, England, United Kingdom 16 hours ago London, England, United Kingdom 3 months ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Contract: Permanent Workplace: Hybrid - 2 days in our Hemel Hempstead Office Hours: 35 Reports to: Sr. Strategic Relationship Manager II We are seeking an Account Manager (Nordics) to join our team here at BHN. This is an exciting opportunity to work with some of the world's leading brands across entertainment, fashion and retail. You will support the management of key Nordic retail partners within a fast-paced, commercial environment, playing an integral role in driving continued sales growth across the region. As Account Manager, you will act as the primary day-to-day contact for existing retail partners across the Nordics. You will be responsible for building and strengthening relationships, managing all aspects of third-party gift card programmes, and delivering agreed annual sales targets in line with the wider business strategy. • Own day-to-day relationship management of Nordic third-party retail partners, acting as a trusted partner to stakeholders at all levels and proactively resolving commercial and operational challenges., • Drive sales performance through weekly reporting and ad-hoc analysis, using insights to identify trends, inform recommendations, and deliver revenue growth for partners and BHN., • Manage end-to-end onboarding of new physical and digital products, working cross-functionally with Product Implementation, Operations and Merchandising to ensure timely, accurate launches., • Oversee BAU activities including product testing, sales and fraud reporting, customer queries, presentations, and in-store execution such as planograms and product placement., • Lead promotional planning across Nordic retail partners, managing the annual promo calendar, developing sales materials and case studies, and collaborating with retailers and internal content teams., • Partner with Operations and Merchandising to forecast demand, manage stock requirements, and support strategic initiatives including IT projects, new fixtures, merchandising concepts, and growth opportunities., • Experience in retail as an Assistant/Junior Buyer or Supplier/Account Manager, with a strong commercial mindset and ability to operate in a fast-paced environment., • Highly organised self-starter with a strategic, adaptable approach; able to prioritise effectively, work under pressure, and operate confidently both independently and as part of a team., • Strong analytical capability with proven experience in reporting and data analysis to support sound commercial decisions and performance recommendations., • Excellent interpersonal, communication and presentation skills, with the ability to build trusted relationships, negotiate effectively and influence stakeholders at all levels., • Detail-oriented problem solver with strong MS Office skills, particularly Excel and PowerPoint; open to attending supplier conferences and trade shows (travel may be required)., • Creative thinker with an interest in (or working knowledge of) the Nordic retail and/or gift card market; additional Nordic language skills (Danish, Finnish or Swedish) are an advantage., • Work-Life Balance: 25 days annual leave, birthday time off, and volunteering leave., • Health & Well-being: Private medical insurance, employee assistance program, enhanced parental leave, and free eye tests., • Financial Rewards: Group income protection, pension scheme and exclusive discounts., • Flexibility & Engagement: Office group activities and support for physical and mental health., • Recognition: Participate in Flyers, our leading recognition program with financial rewards., • Stage 1: Shortlisting of suitable candidates, • Stage 2: Screening Call, • Stage 3: Interview(s) with Hiring Manager(s) Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process. #J-18808-Ljbffr

A dynamic online casino based in St Albans is seeking a Senior Product Manager to enhance user acquisition and onboarding.

Creating an account has many benefits:* See order and delivery status* Track order history* Check out fasterJob# Service Transition ManagerHybrid (Hemel Hempstead)Managed Services - Service Desk* Service Transition Manager### 2. First Stage InterviewYou’ll meet the hiring manager and learn more about the role.boxxe Limited, a company incorporated in England and Wales with company number 02109168 and registered office at Artemis House, Eboracum Way, York, YO31 7RE (“boxxe”) together with any group companies (“we” “us” “ours”) is committed to protecting and respecting your privacy and personal data.For the purposes of data protection legislation, we are the data processor and we will process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the UK Data Protection Act 2018 and any other applicable national laws which relate to the processing of personal data.When we use the term “services”, we are referring to all the services that we offer on our own behalf, including our product offerings. We are not referring to services that we provide solely on behalf of a third party, such as outsourced IT services we may provide to another company or software licenses from a third party. Please refer to the privacy notice of the third party with which you have a relationship for information on how they engage service providers, like us, to process personal information on their behalf. We take your privacy very seriously, Please read this policy carefully as it contains important information on who we are and how boxxe collects, stores, uses, shares, retains and destroys personal data that you provide to us or that we collect when you purchase goods or services from us and/or when you or visit the website. It also explains your rights in relation to your personal data and how to contact us or a relevant regulator in the event you have a complaint.* name, address (delivery, shipping, registered), contact information, including email address and telephone number and company details;* information to check and verify your identity;* location data;* your billing information, transaction and payment card or other payment method information, e.g., bank account and payment details;* details of any information, feedback or other matters you give to us by phone, email, post or via social media;* your account details, such as username and login details;* your activities on, and use of, our website;* your professional interests;* your professional online presence, e.g., LinkedIn profile;* information about the services we provide to you;* your contact history, purchase history and saved items;* information about how you use our website and technology systems;* your responses to surveys, competitions and promotions; and* IP address| Google | Device’s IP address (processed during your session and stored in a de-identified form) geographic location (country only), and the preferred language used to display our website. Google Analytics stores this information on our behalf in a pseudonymized user profile. || Hotjar Ltd | This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. || Dotdigital | Dotdigital is a SaaS cross-channel marketing automation platform and services provider that helps brands devise successful, personalized marketing campaigns across multiple channels (e.g. email). Paired with its Microsoft Dynamics 365 CRM integration, boxxe is able to deliver tailored marketing to its customers. | Contact data (such as email address, contact number, name or other contact details), marketing preferences, IP address and usage information (including online navigation data, location data and browser data). || Darktrace | Darktrace’s Security Platform enhances boxxe’s cybersecurity position by providing endpoint protection, cloud security, and email security. Darktrace uses AI-driven tools to detect and respond to potential threats, such as malware, phishing attacks, and insider threats, by continuously monitoring network traffic, user behaviour, and cloud-based resources. It aims to prevent data breaches and minimize cyber risks by identifying and mitigating security threats in real-time. | Contact data (name, email address, user name), devide identifiers (e.g. IP address) and/or mobile identifiers, location data to nearest city, usage information (including tracking or browsing behavior). || Greenhouse | Greenhouse ATS is a cloud-based software that helps companies manage their recruitment processes. It organizes and tracks job applications, resumes, and candidate information. Greenhouse ATS collects applications and stores data about the applicants, such as which source they came from, which role they applied to and where they are in the application process. Greenhouse ATS features applicant tracking, background screening, interview scheduling, and onboarding. | Contact details (name, email address, home address, telephone number) and any special accommodations needed if successful for interview and employment. |* data from our selected partners who have identified a lead for the sale of a product or service to you;* third party vendor, reseller, distributor, sub-contractor or partner for the supply of goods and services that you have requested if it is necessary for the performance of the contract. These external companies are only authorised to use your data for the purpose of providing the contract;* staff members in order to facilitate the provision of goods or services to you;* our affiliated entities to support internal administration;* postal/courier service providers;* professional advisers including consultants, lawyers, bankers and insurers who provide us with consultancy, banking, legal, insurance and accounting services;* HM Revenue and Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and* third parties with whom we may choose to sell, transfer or merge parts of our business or assets - we may seek to acquire other business or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.| Ireland | Hotjar | Adequacy regulation further to paragraph 5(1)(a) of Part 3 of Schedule 21 to the Data Protection Act 2018 || USA | Stripe Inc | In order to facilitate online payments through boxxe’s ecommerce portal, where applicable, Stripe may Process Payment Account Details, bank account details, billing/shipping address, name, date/time/amount of transaction, device ID, email address, IP address/location, order ID, payment card details, tax ID/status, unique customer identifier, identity information including government issued documents (e.g., national IDs, driver’s licenses and passports). | UK Data Transfer Addendum |### How long your personal data will be keptWe retain your personal data for as long as is necessary to fulfil the purpose that we collected it for, including the satisfaction of any legal, accounting or reporting requirements. This includes data for tax and accounting requirements under applicable law. If you make a purchase from boxxe, we will keep the information for tax and accounting requirements under applicable law.Data is reviewed regularly and only retained where necessary. To determine the appropriate retention period of your data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from a loss of confidentiality to the data and any legal requirements to retain such personal data. Once any legal requirements have expired for the data, we destroy #J-18808-Ljbffr

A global payments company is seeking a Senior Project Manager to lead operational projects in Hatfield, UK. This role involves managing client onboarding, enhancing operational efficiency, and supporting business initiatives.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you. Clinical Lead – Counselling Services Reference number: 349 Responsible to: Services Manager – Counselling, and Senior Clinical Lead Contract: Permanent Working hours: 30 Hours per week Salary: £35,000 - £36,885 per annum, pro rata Working base: One of Hertfordshire Mind Network’s (HMN) Wellbeing Centres About Us We deliver essential mental health support in Hertfordshire, providing a diverse range of services from our Wellbeing Centres and other locations across the county. We help individuals experiencing mental ill health to make choices, find their solutions, build resilience and manage their wellbeing. We offer opportunities for individuals to get support to allow them to recover from or live with mental ill health. Each year, we help 17,000 people experiencing mental ill health. We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising. About the Service Herts Mind Network’s proven counselling provision has significantly expanded over the last two years, employing over 100 self-employed and/or volunteer counsellors. We provide a range of funded, affordable and paid for counselling services, through 1:1, group, couples and play provision. About the role We are seeking a highly motivated, proactive, qualified clinician to oversee our counsellors, providing clinical guidance, to ensure safe, effective practice. In this highly rewarding role, you will be clinically responsible for supporting clients and counsellors across multiple counselling services. As a Clinical Lead you will be an integral member of the counselling management team, providing clinical knowledge and expertise into decision making, as well as ensuring we continue to deliver high quality, safe therapeutic services. You will providing clinical support to counsellors (sessional, volunteers and trainees) including compassionate and safe supervision, ensuring the delivery and development of counselling provision is effective. You will also oversee our trainee placement scheme, enabling a smooth transition from application to onboarding. Alongside other senior members of the counselling team, you will support the Service Manager to implement strategic service plans. By instilling HMN’s values throughout the provision, person centred care will be at the core of your principles. The successful candidate will have a BACP recognised Diploma in Counselling at Level 4 with a minimum of 2 years post qualification experience, an understanding of person centred care, and the recovery model in mental health with demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the BACP ethical framework and will understand of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing. Benefits • Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)., • Birthday leave day., • Cash plan health cover (after 6 months employment)., • Eligibility for blue light card., • Employee Assistance Programme., • Ongoing training relevant to your role. Being able to drive and having access to your own vehicle (or equivalent) is essential for this role. Closing date for receipt of applications is Wednesday 20th May 2026. Interviews to be held on Thursday 4th June 2026. N.B. Please quote reference number 349 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please

Operations Manager - Fire & Security Hatfield, Hertfordshire Up to £70,000 + Bonus + Car/Allowance + Benefits A leading fire and security specialist in Hertfordshire is seeking an experienced Operations Manager to oversee service and project delivery across a growing technical team. This senior leadership role suits someone who has managed managers, understands the demands of life safety systems, and can drive operational performance across multiple functions. The Role - Operations Manager - Fire & Security You will take full ownership of day-to-day operations, ensuring service and installation teams deliver high-quality work safely, efficiently, and in line with industry standards. Working closely with senior leadership, you will shape processes, develop people, and support the company's continued growth. Key Responsibilities - Operations Manager - Fire & Security Lead and develop service and project managers across fire and/or security disciplines. Oversee operational performance, resource planning, and workflow management. Ensure compliance with relevant standards and best practice across all works. Drive continuous improvement across processes, systems, and team capability. Maintain strong client relationships and act as a senior point of escalation. Support recruitment, onboarding, and development of operational staff. Report on KPIs, performance, and operational strategy to the senior team. Requirements - Operations Manager - Fire & Security Background in Fire or Security service or project operations. Experience managing managers, not just engineers. Strong leadership, communication, and organisational skills. Ability to drive performance and implement operational improvements. Commutable to the Hatfield area. Benefits - Operations Manager - Fire & Security Salary up to £70,000 Annual bonus Company car or allowance Long-term progression opportunities Full permanent benefits package Please contact Steven Eley at Fire & Security Careers if you have the right skills and experience

Regional Customer Service Team Leader Location: Hemel Hempstead Salary: Up to £40,000 Hours: Monday-Friday | 37.5 hours per week Are you a customer service leader who thrives in a fast‑paced environment and enjoys building high‑performing teams? This is a pivotal role where you'll shape customer experience strategy, lead a regional team and drive operational excellence across the business. The Role You'll play a key role in delivering exceptional customer service by leading, developing and motivating the Customer Services team while working closely with Operations, IT and senior leadership. Acting as a bridge between customers and the business, you'll ensure service standards remain consistently high and aligned with company goals. Key Responsibilities Embed exceptional customer service across the organisation by supporting and implementing company policies Act as the main liaison between Customer Services, Operations and customers to ensure seamless service delivery Lead, coach and develop the team, setting clear targets, performance plans and career pathways Identify talent and support succession planning to ensure long‑term team strength Deputise for the CS Operations Manager and cover Senior CSA/CSA duties when required Oversee recruitment, onboarding, training, coaching and mentoring alongside the Training & QA Lead Conduct performance reviews, manage standards and apply corrective actions in line with HR policies Work closely with IT to improve system functionality and respond to evolving customer needs Maintain strong relationships with internal stakeholders and represent the business at meetings and events Ensure contract reviews, reporting and processes meet accreditation standards including ISO 17025 and MCERTS Support group-wide alignment and the rollout of new processes and best practices Champion company values and promote a culture of excellence and continuous improvement Skills & Experience Proven experience in a senior, high‑volume customer service leadership role (ISO 17025 laboratory experience desirable) A confident, motivating leader with strong team‑building and coaching skills Excellent communication skills with the ability to engage stakeholders at all levels Strong problem‑solving and decision‑making capability in a fast‑moving environment Results‑driven with a passion for improving customer service performance Flexible, adaptable and comfortable managing change Experience training, mentoring and supervising Customer Service Advisors Why Apply? This is an exciting opportunity to make a real impact, influence customer experience strategy and grow within a collaborative, forward‑thinking organisation. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

As Manager of a team of Client Onboarding Specialists, you will work closely with the Regional Head of Client Management to lead and develop the day-to-day operations of the onboarding function. R_347807 - UK Client Onboarding Team Manager. Lead, coach, and support your team to meet internal KPIs an

Collaborating closely with clients, consultants, custodians, transition managers, and key internal partners to ensure the effective coordination of onboarding new institutional clients (both segregated and investing into IVZ funds) within EMEA and globally managed mandates. To maintain the highest s

A global information and analytics company is seeking a Customer Success Manager to maximize customer value through effective onboarding and strategic guidance.

A global HR platform is seeking a Senior Product Manager to lead key product frameworks and manage cross-platform stakeholders. Candidates must have over 7 years of product management experience, preferably in B2B onboarding.

A dynamic technology organization in Greater London seeks a Senior People Manager to lead people management efforts and foster a high-performance culture. This role involves developing strategies, onboarding, and nurturing employee engagement and wellbeing across teams.

A leading energy intelligence firm located in Greater London is in search of a Customer Success Manager.

A mission-driven company is seeking a Client Success Manager to shape its presence in the UK market.

Design tailored onboarding for managers, engineers, product managers, and product designers. Managers have clear frameworks for onboarding their teams. Facilitate onboarding sessions, welcome presentations, and orientation programs.

A leading design software company in Greater London is looking for an Engineering Manager focused on user engagement and team growth.

A leading global macroeconomic research provider is looking for an Account Manager to enhance client engagement and support for institutional clients in London, UK. The role focuses on building long-term relationships, guiding onboarding, and maximizing client satisfaction using CRM tools such as Sa

The ideal candidate will have experience in an onboarding or onboarding management role, with knowledge of the end-to-end customer onboarding process within an invoice finance, financial services, or related fintech environment. Group Customer Onboarding Manager - Fintech. Group Customer Onboarding

Job Title: Property Compliance & Onboarding Manager. Property Compliance & Onboarding Manager. Lead onboarding of new assets, ensuring all compliance documentation is complete (FRA, EICR, EPC, gas safety, HMO licences).

We are looking for a talented Pensions Actuary to join our Onboarding Calculations Team within our Pension Risk Transfer (PRT) Client Services function. Providing technical oversight to the work done by the Onboarding Calculations Team. Supporting Team Managers with the ongoing development and coach

Senior Analytics Manager - KYC Onboarding Platform. KYC onboarding sits at the heart of growth and compliance. You’ll lead the analytics strategy to deliver a low-friction, risk-smart onboarding journey for consumer and business customers.

A leading data analytics company in the United Kingdom is hiring a Client Success Manager. The role focuses on building and maintaining strong relationships with clients, managing onboarding and engagement, and driving revenue growth.

Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly‑signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Take ownership of organizing a

A leading SaaS company in construction is seeking a Commercial Customer Success Manager to join their London team. This role involves driving customer onboarding, retention, and growth while ensuring customers quickly realize value from the platform.

AML Onboarding Manager Contractor - Manchester. You'll manage end-to-end onboarding for UK and international (especially US) corporate clients, undertaking AML CDD and risk assessments, analysing complex ownership structures, and ensuring regulatory requirements are met without slowing commercial mo

A leading affiliate marketing company in Greater London is seeking an experienced Customer Success Manager to join their team. Responsibilities include guiding customer onboarding, managing accounts, and proactively resolving issues.

A leading analytics firm in London is seeking experienced Account Managers from the wholesale insurance market.

A leading global marine energy company is seeking a KYC Manager to develop its KYC function and enhance counterparty due diligence in London.

A leading technology services provider in the UK is seeking a Transition Manager to oversee the successful transition of IT services into live environments.

A global media agency in Greater London is seeking a Senior Project Manager to direct and manage transitions of media services for newly won business. This role requires leading complex onboarding projects while collaborating across global teams.

A leading software company in London is hiring a Senior Product Manager focused on enhancing the onboarding journey for users.

Customer Onboarding Manager to join our dynamic Onboarding team. As a Customer Onboarding Manager, you will play a crucial role in assisting our newly-signed customers with the onboarding process, ensuring a seamless and successful transition to the Smartly platform. Take ownership of organizing and

Your work will enable Customer Success Managers (CSMs) to focus on strategic advisory and adoption outcomes while you manage the operational execution layer of onboarding. In this role, you will coordinate onboarding projects across multiple customer segments (Tier 0–Tier 3), ensuring milestones a

SaaS Onboarding experience: You have 5 to 8 years of experience in Onboarding within SaaS, working with Enterprise customers. We're now looking for an Enterprise Onboarding Manager to join our customer success team. Lead Enterprise onboardings: Manage the full customer journey from pre-sales through

Foster cross‑team alignment, ensuring onboarding solutions enable growth across marketing, compliance, and operations. Stay ahead of the curve by anticipating regulatory shifts and emerging technologies in crypto onboarding and KYC. Within this team, you will lead strategy and execution for onboar

German‑Speaking Ads Sales Executive / Onboarding Account Manager / Sales Specialist. Onboarding Account Manager (client growth & retention). Onboarding Account Manager (Growth & Retention).

We’re currently recruiting for an Onboarding Calculations Team Manager to join our Award Winning PRT business. As a Team Manager in the Onboarding Calculations team, you will lead a high‑performing group of Defined Benefit pension administrators. You’ll play a key role in shaping operational d

As an Implementation Project Manager, you will lead the technical onboarding and activation of new merchants, delivering a seamless, scalable, and high‑quality onboarding experience. Proactively identify and manage risk throughout the onboarding lifecycle, ensuring consistent stakeholder communica

A global marketing agency is looking for an experienced Talent Manager to lead the regional recruitment efforts across various business areas including Client Services, Creative, Digital, and more. You will be responsible for sourcing high-caliber candidates, supporting the recruitment process from

As a Senior Customer Onboarding Manager, you will play a key role in leading the onboarding experience for our newly‑signed customers, ensuring a seamless, strategic, and successful transition to the Smartly platform. Curate a clear and effective onboarding plan, ensuring clients see value in our

Sr Sourcing Manager - Supplier Quality Engineering.

SaaS customer-facing roles (Onboarding, CS, Sales Engineering, Implementation). Proven experience managing structured onboarding programs (3–6 session journeys or similar). Comfortable managing 20–30 concurrent onboarding accounts, each in different phases.