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🌟 Technical Services Manager – Cloud & Infrastructure (Hybrid) Department: Managed Services Reports To: Services Director We’re looking for a highly experienced Technical Services Manager with deep Azure cloud expertise to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment. This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms, ensuring stability, security, and long-term value from cloud investments. 🔑 Key Responsibilities • Provide leadership and governance for the 2nd/3rd Line Infrastructure & Cloud Team, ensuring strong performance, capability development, and engagement., • Act as a senior escalation point for complex infrastructure and Azure cloud-related incidents, ensuring rapid and effective resolution., • Own and drive Azure cloud services, including IaaS, PaaS, and hybrid environments, within a managed services framework., • Lead and support Azure migration initiatives, including assessment, planning, execution, and post-migration optimisation., • Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives., • Ensure all infrastructure and Azure cloud services are secure, resilient, compliant, and aligned to customer strategy., • Build strong relationships with the customer’s IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture., • Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met., • Support and mentor team members, fostering deep Azure capability, technical excellence, and career growth., • Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001)., • Collaborate with Service Delivery, Transition, and Technical Account Management to ensure smooth onboarding of cloud services and migrations into BAU support., • Own the technical and cloud relationship with the customer for Infrastructure and Azure Managed Services., • Provide expert input into Azure architecture, landing zones, governance, and cloud operating models., • Shape cloud roadmaps, transformation programmes, and future-state designs aligned to business outcomes., • Champion cloud best practices, including automation (IaC), resilience, security-by-design, and scalability., • Participate in Change Approval Boards (CAB), risk assessments, and cloud governance forums., • Oversee proactive monitoring, patching, capacity management, backup, DR, and vulnerability remediation across Azure and hybrid environments., • Represent our managed service business with professionalism, clearly demonstrating ongoing cloud value, optimisation, and innovation., • Proven leadership experience within an Infrastructure, Cloud, or Technical Services environment., • Strong Azure cloud expertise is essential, including:, • Azure IaaS/PaaS, • Azure networking, security, and identity, • Azure migration strategies and tooling, • Hybrid and multi-cloud environments, • Azure managed services and operational best practices, • Strong technical background with the ability to advise on complex cloud and infrastructure solutions., • Experience acting as a trusted advisor to senior stakeholders on cloud strategy and transformation., • Passionate about cloud modernisation, service improvement, automation, and cost optimisation. We’re proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed. Not sure you meet every single requirement? People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we’re committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for. Apply now, or reach out to our Talent team if you have any questions — we’re always happy to chat about how we can make work, work for you.

Supply Chain Manager Newcastle Upon Tyne £55,000p/a About the Role Central Employment are currently recruiting on behalf of a growing SME within the Food & Drink Manufacturing industry for a Supply Chain Manager. Suitable candidates would be responsible for leading supply planning and procurement activities across the business, ensuring that raw materials and packaging are sourced, planned, and available to support production schedules. This role plays a critical part in balancing customer demand with supplier capability, managing supplier relationships, and driving cost‑effective procurement strategies to support business performance and growth. The Supply Chain Manager reports directly to the Managing Director. Responsibilities Supply Planning • Develop and maintain robust supply plans, with co‑ownership of the S&OP process, • Work closely with production and logistics teams to ensure material availability aligns with manufacturing requirements, • Liaise with logistics to monitor and optimise inventory levels, supporting effective working capital management, • Identify supply risks and develop contingency plans to mitigate potential production disruptions Procurement • Lead the sourcing and procurement of all raw materials and packaging required for production, • Build strong, collaborative relationships with key suppliers to support business growth and resilience, • Resolve supplier issues, shortages, and quality concerns quickly and effectively, • Secure competitive pricing through effective tendering, negotiation, and long‑term supply agreements, • Ensure all procurement activity complies with food safety, quality, and ethical sourcing standards, • Manage the approval of new suppliers in collaboration with the technical team, • Drive continuous cost improvement initiatives across the supply base Cross‑Functional Collaboration • Work closely with sales, logistics, and production teams to ensure supply plans are executed on time and in full, • Partner with NPD and technical teams to support new product launches and onboarding of new suppliers, • Ensure compliance with all relevant regulatory, food safety, and site‑specific requirements Qualifications Key Attributes • Strong supply planning and demand management capability, • Commercial acumen with proven contract negotiation and cost management skills, • Excellent analytical ability, with confidence using supply planning tools and systems, • Strong leadership and communication skills, able to operate effectively cross‑functionally, • Highly organised approach, with the ability to prioritise and respond quickly in a fast‑moving environment, • Sound understanding of supply chain risk management and contingency planning, • A proactive problem‑solving mindset, able to act decisively when operational issues arise Additional • A strong progression plan will be in place for suitable candidates, • Must be able to work 5 days a week on site If you feel this role could be for you, we'd like to hear from you!

Account Manager (Retail Partnerships / Distribution) Location: North East England Salary: Competitive + Bonus Potential Type: Full-time, Permanent Overview An established and rapidly growing consumer products business is looking to appoint an Account Manager to support the continued expansion of its retail and distribution partnerships across the UK and international markets. Operating within a fast-paced, product-led environment, the business has experienced significant growth over recent years and works with a number of major retail brands across leisure and outdoor product categories. With continued investment into product development, ecommerce and international expansion, this role offers the opportunity to play a key part in driving commercial growth and strengthening long-term customer relationships. This position would suit a commercially minded Account Manager who enjoys balancing relationship management with operational delivery, forecasting and growth planning. The role offers broad exposure across retail partnerships, distribution operations and cross-functional collaboration within a scaling business. Key Responsibilities • Build and maintain strong relationships with retail and distribution partners, • Drive sales growth across existing customer accounts, • Support forecasting, budgeting and commercial performance tracking, • Analyse sales trends, opportunities and account performance data, • Assist with pricing discussions, promotions and commercial negotiations, • Work closely with supply chain and operations teams to ensure smooth fulfilment, • Coordinate product launches and retail campaigns with internal teams, • Oversee order management, stock availability and customer communication, • Support onboarding of new retail accounts and distribution partners, • Represent the business within customer meetings, trade events and presentations Requirements • Experience within Account Management, B2B Sales or Retail Partnerships, • Background managing wholesale, retail or distribution accounts, • Strong commercial awareness and negotiation ability, • Excellent communication and relationship-building skills, • Experience with forecasting, reporting and sales analysis, • Strong organisational skills with the ability to manage multiple priorities, • Comfortable operating within a fast-paced commercial environment, • Good Excel and reporting capability Desirable • Experience within consumer goods, leisure, outdoor or DIY sectors, • Exposure to ecommerce or international distribution operations, • Experience working with major retail partners, • Understanding of supply chain, logistics or inventory planning What’s on Offer • Opportunity to join a growing international business, • High level of autonomy and ownership within the role, • Exposure to major retail and distribution partnerships, • Collaborative and commercially focused culture, • Genuine progression opportunities as the business scales, • Opportunity to make a direct commercial impact Apply If you’re an experienced Account Manager looking for a role where you can genuinely influence commercial growth, build long-term partnerships and work within a fast-moving environment, apply now or get in touch for a confidential discussion.

About Complexio Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate - across people, processes, and systems. Enterprises have invested heavily in AI platforms, copilots, and data infrastructure - yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap. Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works - every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence. Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on - turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations. Role Purpose Enterprise organisations do not buy software - they fund outcomes. The Value Engineer exists to make the connection between Complexio's platform capabilities and the specific, quantified business outcomes each customer cares about, at every stage of the relationship. Value engineering as a discipline has become a defining commercial capability at the world's leading enterprise software companies. ServiceNow built a global Value Engineering practice to justify platform ROI at scale. Celonis pioneered value engineering in the process mining space, making quantified process improvement the centrepiece of every enterprise deal. SAP's Value Advisors and Salesforce's Business Value Consultants have made the ability to prove financial return a standard expectation in enterprise software procurement. Complexio is building this capability now - at the stage where it will have the most impact on commercial outcomes. This role sits at the intersection of business consulting, commercial strategy, and deep operational understanding. You are not a sales support function. You are an independent, credible business advisor who earns the trust of customer CFOs, COOs, and operational leadership by doing rigorous work - identifying where value is being lost, modelling what recovery is worth, and demonstrating with evidence what Complexio has actually delivered. Key Responsibilities Value Discovery & Business Case Development • Lead structured value discovery engagements with prospective customers - working with operational, financial, and technology stakeholders to identify and quantify the cost of their current automation gap, • Map customer operational workflows to Complexio's platform capabilities, identifying the specific processes, hand-offs, and inefficiencies where the EKG, Context Broker, Enterprise Automator, and Stevie create measurable impact, • Translate business case outputs into executive-ready materials - CFO-grade financial models, board-level summaries, and ROI one-pagers that withstand scrutiny from finance and procurement stakeholders, • Validate assumptions with customers through structured interviews, data analysis, and process observation - never building a business case on hypotheticals that will be challenged at approval Pre-Sales Value Engagement • Partner with Sales, Client Directors, and Solutions Consultants in enterprise sales cycles - joining customer engagements specifically to lead the value and business case workstream, • Run executive value workshops with customer C-suite and operational leadership - structured sessions that move from pain identification through to quantified opportunity in a single engagement, • Produce deal-specific value narratives and ROI models that are calibrated to each customer's operational context, financial metrics, and internal approval process, • Equip the sales team with reusable value frameworks, benchmark data, and industry-specific ROI models that accelerate deal cycles across similar customer profiles, • Support commercial proposal development by providing the financial and business value content that underpins pricing, contract structure, and deal terms Post-Sale Value Realisation • Own the value realisation framework for Complexio's customer base - defining how value is tracked, measured, and reported from deployment through to steady-state operation, • Establish baseline metrics with customers at the point of deployment - agreeing the operational and financial KPIs against which Complexio's impact will be measured Value Benchmarking & Market Intelligence • Build and maintain Complexio's value benchmark library - a structured, continuously updated repository of outcome data across customers, sectors, use cases, and platform capabilities, • Develop sector-specific value models for Complexio's primary markets - maritime operations, energy trading, industrial workflow management - grounded in real customer data and validated against industry benchmarks, • Track and analyse how value accrues over time across the customer base - identifying which deployment patterns, use cases, and adoption sequences drive the fastest and largest outcomes, • Monitor competitive value positioning - understanding how Complexio's ROI profile compares to alternatives including Microsoft Copilot, Celonis, and incumbent manual processes Internal Value Enablement • Build and maintain a value engineering toolkit accessible to the broader commercial team - including value discovery frameworks, ROI calculators, benchmark data packs, and executive presentation templates, • Partner with Product and Engineering to ensure that Complexio's platform instrumentation supports value measurement - advocating for the telemetry, reporting, and analytics capabilities that make value realisation visible to customers, • Feed value data and customer outcome evidence back into Complexio's product prioritisation process - ensuring the roadmap is guided by where the platform creates the most demonstrable impact Executive & C-Suite Engagement • Engage directly with CFOs, COOs, and operational leadership as a credible, independent business advisor - not as a vendor representative, • Lead or co-lead executive value presentations and business case reviews at board and C-suite level - with the financial and operational rigour to withstand challenge from sophisticated buyers, • Shadow Co-CEOs and the CRO in strategic customer engagements as required - providing the value and ROI narrative in high-stakes commercial discussions, • Build long-term advisory relationships with senior customer stakeholders that extend beyond individual deals and create durable commercial anchors What We're Looking For Essential • 6+ years in a value engineering, value advisory, business value consulting, or management consulting role - ideally with direct experience in enterprise software, process automation, or AI/data platform contexts, • Demonstrable experience building and presenting rigorous business cases and ROI models to C-suite and finance stakeholders - models that have withstood scrutiny and influenced major investment decisions, • Strong financial modelling capability - comfortable building NPV, IRR, and payback analyses from first principles and translating operational data into financial outcomes, • Deep understanding of how large enterprises make investment decisions - approval processes, financial hurdle rates, competing priorities, and the politics of internal sponsorship Desirable Experience in the maritime, shipping, energy, or industrial sectors - operational familiarity with voyage management, fleet operations, chartering, trading, or supply chain workflows Experience with process mining, workflow analytics, or operational intelligence tools - and the ability to use data outputs to construct value narratives Familiarity with AI automation economics - understanding how to model labour displacement, error reduction, and decision acceleration in organisations adopting AI-driven workflows Experience building value benchmark databases and sector-specific ROI frameworks from scratch Who You Are Rigorous and credible - your business cases are built on real data, sound assumptions, and transparent methodology; you do not overstate value and you do not produce numbers that collapse under scrutiny A skilled interviewer and listener - you can run a discovery session with a COO or a fleet manager and extract the operational detail you need to build a credible model, without making them feel interrogated Commercially motivated - you understand that your work directly enables revenue and you take that seriously; you are not an academic analyst, you are a commercial contributor Independently minded - you are willing to tell a customer or a sales team that a use case does not meet the value threshold, because your credibility depends on honesty, not optimism • A strong writer and presenter - you produce executive materials that are clear, well-structured, and visually compelling; you do not hide weak analysis behind impressive slides, • Intellectually curious about how industries operate - you find genuine interest in understanding how a maritime shipping company makes money, where it loses it, and what operational changes move the needle, • A builder - Complexio does not yet have a mature value engineering function; you are excited by the opportunity to create the frameworks, tools, and benchmarks that will define how the company communicates value at scale

Junior Customer Success Manager – Europe (remote + regular travel across EMEA) SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early detection and appropriate treatment of health conditions. With a presence in over 30 countries and significant round of funding, they are exceptionally positioned for further growth. The Role You will support with managing customer relationships across EMEA, working alongside clinical teams, and learning fast in an environment where your interpersonal skills matter as much as your technical knowledge. Key Responsibilities • Support clinical onboarding and user training at hospital sites across the EMEA region., • Build and maintain strong relationships with clinical and operational stakeholders., • Monitor platform adoption and proactively flag any account risks to senior management., • Assist with site installations and ensure project delivery milestones are met., • Document all customer interactions and maintain accurate records within the CRM., • Act as a flexible resource to provide team coverage across various territories as needed. What they are looking for • 1–2 years of experience in a customer-facing role within healthcare or MedTech., • Fluency in English plus professional proficiency in French, German, Italian, or Spanish (additional European languages are a plus)., • A self-motivated, organised approach to managing multiple projects across geographies., • Valid driving license and a total willingness to travel., • Exceptional interpersonal skills with the ability to build trust quickly and present clinical data to varied audiences., • A degree in a scientific or technical discipline is highly desirable. This is an exciting opportunity to join a mission-driven company at a critical stage of growth, working with life-saving AI technology that is transforming patient outcomes in multiple therapeutic areas. If this sounds of interest, feel free to apply or reach out directly for more information.

Charity Partnerships Manager Location: Gateshead (Hybrid) Salary: Competitive + benefits Contract: Full‑time, permanent Are you an experienced Charity Partnerships Manager or Account Manager looking for a role where you can genuinely make an impact? This is an exciting opportunity to join a leading events organisation and play a key role in supporting and growing relationships with charity partners across a major UK event portfolio. You’ll work with a wide range of national and local charities, helping them maximise fundraising opportunities and ensuring they receive exceptional support throughout the event cycle. The Role As Charity Partnerships Manager, you’ll be the main point of contact for high‑tier charity partners. You’ll manage partnership delivery, oversee onboarding, coordinate promotional activity, and support charities in achieving their fundraising goals. You’ll also take a lead role in planning and delivering the Charity Village at large‑scale events a key part of the charity experience. Key Responsibilities * Day‑to‑day Account Management of high‑tier charity partners * Deliver all agreed promotional and advertising activity (digital, on‑course, email etc.) * Produce the annual charity partnership prospectus * Work with Commercial teams to develop new charity partnerships * Identify creative fundraising and promotional opportunities * O...

My client is seeking an experienced and highly organised HR Manager to take ownership of all human resources operations across our organisation. This is a pivotal role, ensuring effective workforce planning, accurate payroll management, staff development, and full compliance with HR, data protection and safeguarding requirements. This position offers the chance to play a key leadership role within a respected and collaborative international organisation. Salary: Between £35,000 - £40,000 Location: Gateshead Working Pattern: Monday to Friday, 07:30 until 16:30 (Hybrid working possible - to be discussed at interview) What is on offer - * A key HR leadership role within a respected European organisation * A collaborative and international working environment * Ongoing professional development * 25 days annual leave * Company shutdown period in August (2 weeks holiday must be taken during this time) Key Responsibilities - Workforce & Operational Management * Manage staff rotas to ensure efficient workforce planning and operational coverage * Review and approve weekly engineers' timesheets for accuracy and compliance * Support managers with day-to-day workforce and resource planning Payroll & Wages * Process wages accurately and on time * Manage payroll activities, liaising with payroll providers and finance teams * Ensure compliance with employment and payroll legislation Recruitment & Onboarding ...

UK / Hybrid Salary up to £65,000 + Double OTE This is not a “maintain the system” role. This is a build it from scratch and make it thrive role. We’re looking for someone who wants to create, shape and lead our partner ecosystem from the ground up. At Marval Software, we’re entering an exciting phase of growth and expansion. Over the next five years, we have ambitious plans to scale globally, and partnerships will be a key driver of that success. This is your opportunity to join an ambitious technology company, where you’ll have the freedom and responsibility to design and implement a partner strategy that genuinely moves the needle. THE OPPORTUNITY We’re looking for an experienced Partner Development Manager who has built or significantly shaped partner programmes, not simply managed ones that already existed. You’ll work closely with senior leadership to design, implement and scale a structured partner framework that enables us to build strong, commercially successful partnerships. If you thrive in environments where you can build, influence and drive real growth, this role is for you. RESPONSIBILITIES • Designing and launching a partner programme from the ground up, • Creating a clear partner framework and process, • Identifying, recruiting and onboarding new strategic partners, • Developing commercially successful partner relationships, • Building scalable partner engagement models, • Working closely with Sales, Marketing and Leadership teams, • Driving partner-generated revenue growth, • Creating the structure, governance and tooling needed to support a thriving partner ecosystem WHAT WE ARE LOOKING FOR We’re looking for someone who: • Has experience building or launching a partner programme or framework, • Is comfortable working in a growing, ambitious environment, • Has a commercial mindset and understands revenue growth, • Enjoys creating structure where none exists yet, • Is proactive, entrepreneurial and self-driven, • Wants ownership and the opportunity to build something meaningful This role will suit someone who prefers building over maintaining. If you’ve only worked in large organisations where partner programmes were already mature and established, this may feel very different, but if you’ve been itching for the chance to create something yourself and make a mark, this could be the opportunity you’ve been waiting for. WHAT YOU'LL GET • Salary up to £65,000 depending on experience, • Double OTE for hitting revenue targets, • Real ownership and influence, • Opportunity to shape a key strategic growth channel Join a company with ambitious 5-year expansion plans Most importantly, you’ll have the opportunity to build something from the ground up and see the impact of your work directly on the business. WHY JOIN MARVAL? At Marval Software, we’re proud of the platform we’ve built and the talented people behind it. Our culture is collaborative, ambitious and focused on delivering meaningful value to our customers. As we scale, partnerships will play a critical role in our next stage of growth and you’ll be at the heart of making that happen.

Job Summary: The Engineering Team Manager will be responsible for orchestrating the planning, prioritisation, and execution of workstreams and activities within CYSIAM’s Engineering function. This role ensures that projects, customer onboarding and engineering tasks are aligned with organisational objectives, while fostering strong collaboration across all functions in CYSIAM. This includes close working relationships with Onboarding Project Managers, our Security Operations Centre (SOC), Cyber Threat Intelligence team and Compliance experts. The role will serve as the bridge between technical engineers, leadership, and stakeholders to ensure engineering initiatives are delivered efficiently, effectively, and with clear visibility. Key Responsibilities: Team Coordination & Leadership ► Oversee day-to-day workflows, task allocation, and scheduling for the security engineering team. ► Act as the primary point of contact for cross-functional coordination with Onboarding, CTI, SOC and other CYSIAM functions. ► Facilitate sprint planning, standups, and retrospectives to maintain operational efficiency. ► Line management of Engineering Team personnel. Project Management ► Manage the security engineering project roadmap, aligning deliverables with organizational priorities. ► Track progress, risks, and dependencies, ensuring transparency through reporting. ► Support planning and execution of engineering activities. Process & Continuous Improvement ► Establish and maintain best practices for secure engineering workflows. ► Implement process improvements for faster, more reliable delivery. ► Promote knowledge sharing, training, and career development across the team and company. Stakeholder Engagement ► Provide the business leaders, project managers and other stakeholders with updates on progress, risks, and resource needs. ► Translate technical Engineering activities for executive, customer and non-technical stakeholders. ► Ensure compliance with security policies, contractual requirements, and industry standards. ► Work with stakeholders to improve visibility of Engineering activities to aid planning and delivery to customers Required Skills and Experience: ► Proven experience in technical project management. ► Good understanding and demonstrable experience of project management methodologies (e.g. Agile, Prince2, Waterfall). ► Strong background in coordinating cross-functional technical teams. ► Excellent organisational, communication, and leadership skills. ► Experience managing agile workflows using tools such as Jira, Confluence, Teamwork or similar. Highly Desirable: ► 5+ years of project management experience in IT, security engineering or cyber security projects. ► Understanding of secure architecture and security engineering. ► Prior experience in managing hybrid or remote-first teams. ► Project management related certifications (e.g.,PMP, SAFe Agile, AgilePM). ► Familiarity with common security tools, frameworks, and compliance standards (e.g., ISO 27001, NIST, SOC 2). ► Experience with Sentinel, Splunk, or CrowdStrike This role requires the successful candidate to be eligible to obtain and maintain UK security clearance. The Company: CYSIAM provide security and confidence through world-class cyber security services tailored to our clients’ individual requirements. This includes 24/7/365 detection and response through persistent overwatch of networks and data, giving our clients the best chance of protection from cyber-attack. We are innovative, adaptable, and responsive cyber security leaders whose up to the minute expertise ensures our partners get the best-in-breed security resilience. Our team is passionate about helping people and organisations survive and thrive in the digital age. We are a values-based organisation, trust is at the heart of what we do, and we leave our egos at the front door. We need people that are humble, have the highest integrity and want to be part of building a world class security team. If you would like to apply for this role, please send a CV and a brief statement explaining your interest in this role and your relevant experience to

Engineering Manager Location: Remote - with monthly travel to Wilmslow HQ Salary: Competitive We are The Citation Group - a collective of businesses dedicated to supporting small and medium-sized enterprises across a range of essential services. We know that running a business means juggling a lot. Our mission is to ease these pressures by providing expertise, guidance, and solutions that enable business leaders to focus on what they do best. From HR and Health & Safety to Cybersecurity, E-Learning, and ISO compliance, we’ve got you covered. Citation has achieved strong growth through a combination of organic expansion and strategic acquisitions, continually broadening our expertise, services, and reach to create a one-stop shop that supports businesses across the UK, Canada and Australia. The Role Lead multiple engineering teams to deliver secure, reliable, high-quality products at pace. You will drive modern engineering practices, DevOps maturity and AI-enabled ways of working across both our products and software delivery processes. Working closely with Product, Design, Architects and Tech Leads, you will help shape technical direction, improve delivery effectiveness, and coach teams to build, ship and operate software successfully. We are looking for someone with strong hands-on experience using and scaling AI in engineering environments, particularly AI/agentic coding assistants, and AI-enabled product capabilities. People Leadership • Lead, coach, and support multiple cross-functional engineering teams and tech leads., • Foster a culture of ownership, psychological safety, accountability, and continuous improvement., • Run regular 1:1s, provide clear feedback and support career development and performance management., • Grow leadership capability within teams so decisions can be made effectively at the right level., • Support hiring, onboarding and retention to build diverse, high-performing teams. Technical Leadership and Engineering Excellence • TDD/BDD, Clean Code, pair, and mob programming, • Automated testing across unit, integration, end-to-end and performance levels, • Secure SDLC practices from design through deployment, • Work with architects and senior engineers to evolve robust, observable, secure and cost-effective cloud-native architectures., • Maintain a strong understanding of technologies including:, • .NET / .NET Core, Java, PHP, and related frameworks, • JavaScript/TypeScript, React and modern front-end development, • Relational and NoSQL databases AI, Automation and Innovation • Drive adoption of AI and automation within engineering workflows and product capabilities., • Identify opportunities where AI can improve quality, reduce manual effort or enable new customer value., • Lead effective adoption of AI/agentic coding assistants across coding, testing, documentation and operational workflows., • Ensure AI usage aligns with security, privacy and compliance standards., • Run lightweight experiments and spikes to validate AI use cases and measure impact., • Collaborate with internal or external AI/ML specialists and vendors to integrate AI services into products and platforms., • Support the full lifecycle of AI-enabled features from prototype through to production monitoring and operation. Delivery and Stakeholder Management • Partner with Product Managers and Product Owners to define outcomes, priorities, roadmaps and delivery plans., • Ensure teams deliver small, frequent, high-quality increments and manage dependencies proactively., • Communicate clearly with stakeholders on priorities, risks, trade-offs and delivery scope., • Contribute to cross-team planning, portfolio alignment, and architectural review activities. Process, Quality and Continuous Improvement • Continuously improve team ways of working, agile delivery practices and operational processes., • Establish clear standards for testing, release management, resilience and non-functional requirements., • Use metrics and team feedback to improve delivery flow, reliability, stability and team health., • Improve cross-team coordination around technical debt, releases, environments and operational change. About you Leadership and Management • Significant experience leading software engineering teams delivering production systems., • Experience managing multiple teams or complex product-focused engineering organisations., • Proven ability to develop engineers and tech leads, manage performance effectively and improve team health. Technical • Strong background in modern software engineering, including experience with:, • .NET / .NET Core, Java, PHP and related frameworks, • JavaScript/TypeScript, React and modern front-end technologies, • Relational and/or NoSQL databases, • Practical experience with:, • CI/CD pipelines and automated testing, • Cloud platforms such as Azure and/or AWS, • Containers and infrastructure-as-code tools including Docker, Kubernetes, Terraform or Ansible, • Monitoring, logging and performance analysis tooling AI and Automation • Practical experience using and rolling out AI/agentic coding assistants in engineering teams., • Experience designing, integrating or operating AI-enabled product features., • Ability to evaluate AI tools and approaches pragmatically across value, risk, cost and compliance considerations. Behavioural • Excellent communication skills across technical and business audiences., • Strong problem-solving and decision-making capability in complex environments., • Collaborative, low-ego approach with strong cross-functional partnership skills., • Strong ownership mindset with a focus on delivering measurable outcomes. Nice to Have • Experience in B2B SaaS and/or domains relevant to Citation including HR, Health & Safety, Certification, background screening or eLearning., • Experience working across multiple business units or product portfolios., • Experience leading distributed or remote teams., • Previous exposure to ML/AI-focused engineering leadership environments. Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cozy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

About the Opportunity Are you a strong business leader capable of leading and motivating sales staff into achieving more? Can you balance driving a high performance sales culture while still keeping your team motivated and bought into the reason why they do what they do? Can you push a sales team beyond what they thought was achievable without losing morale or standards? If you answered yes to the above, my client, an award winning ecommerce technology business are now entering an exciting new phase of growth within their SaaS division. Historically, the business has scaled organically through referrals, word of mouth, and strong client retention across both agency and technology services. That approach has delivered consistent year on year growth, including 8% growth within the SaaS product offering alone, without dedicated outbound sales focus. As the business evolves, they are now investing in structured new business growth within the SaaS division, separating it further from the legacy digital services arm and building a more commercially driven, scalable sales function. This is not a maintenance role. This is a pure new business leadership position within a scaling environment. The Role I am looking for a commercially driven Sales Leader who will take ownership of new logo acquisition within the SME and mid market ecommerce space. This is a hands on, hunter led role, focused on supporting your team to generate and close new business opportunities for their SaaS platform. You will be responsible for shaping how the future sales function operates. You will not be responsible for account management or retention and you do not need to bring or win business. Existing clients are fully supported by dedicated fulfilment and account management teams and your job will be purely to lead, manage and motivate the existing team who are in a 100% new business focused position. Key Responsibilities Drive all new business acquisition for the SaaS division across SME and mid-market ecommerce clients Support your team in generating, managing, and closing outbound sales opportunities Support the team to build and maintain a high quality pipeline using structured outbound activity Develop and refine sales messaging and positioning for the SaaS product Work closely with internal teams to ensure smooth onboarding post sale Track activity, pipeline, conversion rates, and performance metrics Feed market insight back into product and commercial strategy Contribute to the evolution of a scalable outbound sales engine Support the transition of the SaaS division into a more structured, growth led function I am not looking for an account manager or service led sales background. I am very specifically seeking a proven hunter with experience in fast paced, high performance agency environments. The ideal candidate will have: Background in digital agencies, SaaS, ecommerce, or performance marketing environments Strong track record in new business generation and closing deals Experience selling into ecommerce, retail, or SME markets Confidence running full sales cycles in order to share best practise and lead/motivate the team Previous leadership/management position Strong commercial awareness and consultative selling approach Ecommerce SaaS platform sales experience Agency-to-SaaS transition background Selling into retail, ecommerce, or DTC brands Experience with Google Shopping / performance marketing conversations Exposure to ARR / subscription-based sales models= Compensation Structure Basic salary currently under review and subject to candidate calibre so very much DOE Uncapped performance based commission structure KPI-linked earning model Additional accelerators for high performance against revenue targets Full OTE potential to be defined based on final structure design Culture & Working Environment The business operates from modern offices in the Newcastle upon Tyne area. Working culture is supportive, fast paced, and commercially focused, with a strong emphasis on wellbeing and long-term retention. Key benefits include: A very generous annual leave allowance Early finish Fridays Regular team events and social activities Enhanced maternity and paternity support Paid sick leave Family first culture ethos Important Context This is a strategic hire, not a rushed hire. The business is committed to finding the right individual who aligns with both the commercial ambition and culture of the organisation. Speed is important, but not at the expense of fit. The intention is to build a long-term commercial leader within the SaaS division, not a short term appointment. This is a pivotal moment in the business evolution

My client is seeking a highly organised and proactive Office Manager to join a growing team in Gateshead. This is an excellent opportunity for an experienced administrator who thrives in a fast-paced environment and can confidently oversee the day-to-day running of a busy office. Please be aware there is a 2-week company shut down period in August and compulsory holiday must be taken. Salary: £32,000 - £35,000 Location: Gateshead Working Pattern: Monday to Friday, 07:30 until 16:30 (Hybrid working available - to be discussed at interview) Key Responsibilities - • Managing daily office operations and administrative procedures * Coordinating schedules, meetings, and appointments * Handling incoming calls, emails, and correspondence professionally * Maintaining office records, databases, and filing systems * Ordering and managing office supplies and equipment * Supporting onboarding and general HR administration * Assisting with document preparation, reports, and compliance paperwork * Liaising with suppliers, contractors, and external partners * Supporting senior management with administrative tasks * Ensuring the office environment remains organised and efficient Requirements - • Previous experience in an Office Manager or senior administrative role * Excellent organisational and time management skills * Strong communication and interpersonal abilities * Proficiency in Microsoft Office applications including Word, Excel, and Outlook * Ability to multitask and work independently * High level of attention to detail and professionalism * Positive attitude with a proactive approach to problem-solving Kinetic plc is a Recruitment Consultancy with over 40 years' experience delivering staffing solutions to the engineering, manufacturing and technical industries. Kinetic plc treats all applications confidentially and we review all submissions. Those that do not meet the specification may not be contacted but their CV retained to be considered against future opportunities. IND1

A successful and established main MEP contractor based in the Newcastle area, with a very good project workload spread across the North East / Yorkshire regions, require a MEP Technical Manager to work with both the Client, main contractor and external Consultants. Job Overview The Technical Manager is responsible for management of design related issues across multiple sectors in both Pre Construction and the Construction stages of individual projects. The role involves the management of the design process using commercial, contractual, programme / time awareness and technical expertise; whilst supporting, understanding and advising relevant stakeholders as to the requirements and obligations in the development of the design. The role requires experience in the appointment and management of consultants, monitoring the production of detailed design and managing the design appraisal review process for projects in delivery The Technical Manager is accountable for ensuring the design process recognises current legislation, standards and codes of practice where appropriate. Responsibilities and Duties Below is a list of the main responsibilities and duties of the role, although not exhaustive: Document Management System (DMS) • Completion of the Contract Documents checklist together with pre-con and commercial team. • Onboarding of relevant consultants to the DMS. • Ensuring the relevant stakeholders have the required training and a project specific user guide is distributed for using the DMS. • Review design / specifications / tech subs/ RFI’s through the workflow approval stages using the DMS. • Ensure that the drawing review is undertaken in a timely manor (within the agreed individual project time constraints). Document Control • Liaise with Document Controllers to ensure that the individual projects are set up on the DMS in accordance with the client’s requirements. • Liaise with the Document Controllers to ensure that the design and specifications are QA checked and uploaded in a timely manor. Pre-Construction • Attend tender handover meetings, where required. • Undertake a review of the Employers Requirements (ERs), where requested to do so. • Assist by carrying out a review of consultant’s design and performance specification, where requested to do so. • Seek to identify key risk items and anomalies, where requested to do so. • Assist by helping to identify any scope gaps, where requested to do so. • Seek to identify any potential cost saving ideas / Value Engineering opportunities, where requested to do so. • Look to identify any key items which may affect programme, where requested to do so. • Identify any long lead-in or long design periods which may affect programme. • Assist with the preparation of a project specific risk register, where requested to do so. • Assist Head of Design and Pre-Construction team with any input into tender documents, where required and requested to do so. • Assist Head of Design and Pre-Construction team with answering any design related questions during PQQ tender bids, where requested to do so. • Assist Head of Design and Pre-Construction team with the preparation and collation of the Contractors Proposals (CP’s) documentation. • Assist Head of Design and Pre-Construction team with the preparation of the Scope of Service/ appointment documents for the design consultants. • Assist Head of Design and Pre-Construction team with the preparation of the Design Responsibility Matrix (DRM). Project Delivery • Attend project launch/handover meetings. • Manage all aspects of the consultants and specialist sub-contractor’s activities working with commercial teams to negotiate their appointments. • Familiarises yourself with and undertake a full review of the Contract Documents advising the project team accordingly. • Develop and manage the Construction Information Release Schedule (IRS). • Attend scope review meetings (where applicable) and prior to tender enquiries being sent with the following resources QS/CM/PM. • Manage the design against Employers Requirements (ERs). • Ensure regular and transparent communication is taking place between design, operational & commercial colleagues throughout project. • Attend Project Contract Review Meetings. • Review quality & installation compliance during site visits and highlight to project team any potential issues. • Check / verify and comment on the Project Risk & Opportunity Register when it is available. • Ensure the Schedule of Samples are issued and signed off in a timely manor. • Organise and Chair Design Team Meetings (DTMs) and / or Design Workshops as required ensuring Agenda is issued and meeting minutes are taken and distributed in accordance with the department processes and procedures. • Input into (where required) client progress reports. • Ensure that O&M Manuals / Building logs are collated and issued in a timely manor by the relevant parties. Project Completion • Provide support and assistance to Defects & Aftercare department as required. • Assist with the preparation of information for any project lessons learned review meetings

Field-based £60k basic salary + £4,800 car allowance + uncapped commission. OTE £88K+ Top performers earn £100k+ Full-time, permanent role About the Role: Are you a high-performing, professional salesperson who can consistently deliver revenue and commercial value, not just activity? At Handepay (part of PayPoint Group), we are building a high-quality Field Sales team focused on sustainable revenue, multi-product selling, and strong commercial standards. We are looking for experienced field sales professionals who take ownership of their performance, operate with discipline, and want to maximise their earning potential. As a Field Sales Manager, you will be responsible for acquiring new merchants with annual card turnover of up to £2.5million. You’ll be part of a team trusted to: • Sell a multi-product payments proposition • Deliver consistent net revenue • Build long-term, commercially sound customer relationships What You’ll Be Responsible For: New Business Development • Generate and win new business through cold outreach, networking, referrals, and partnerships • Own the full sales lifecycle - from prospecting and solution design through to negotiation and close • Accurately forecast and track sales activity in the CRM system, ensuring consistent pipeline health to meet or exceed monthly/quarterly/annual targets • Understand clients’ business operations, payment pain points (e.g. high fees, multi-channel needs, integration challenges), and recommend tailored multi-product solutions that reduce costs, improve conversion rates, and enhance customer experience • Consistently deliver monthly net revenue targets Consultative, Multi-Product Selling • Sell across: o Card acquiring o POS / EPOS o eCommerce & Pay-by-Link o Value-added services (e.g. YouLend) • Conduct structured discovery and position solutions that deliver real commercial value • Drive higher-value, multi-product opportunities Partnership & Introducer Development • Build and manage relationships with introducers (accountants, EPOS providers, agencies, etc.) • Create repeatable deal flow beyond self-generated activity Commercial Discipline • Maintain strong pricing awareness and margin control • Structure deals that are sustainable and commercially sound • Accurately manage and forecast pipeline performance • Stay updated on UK payments regulations, competitor offerings, and industry trends to position our solutions effectively Customer Ownership • Build trusted relationships from first contact through to onboarding • Deliver solutions that meet customer needs and support long-term value • Take pride in delivering high-quality, well-structured deals Key Performance Indicators (KPIs) • Achieve or exceed annual new business revenue targets • Conversion rates from lead to closed deal • Accurate CRM usage and pipeline forecasting • Customer satisfaction and retention metrics post-sale What It Takes to Succeed: “We hire accountable, results-focused sales professionals who take pride in delivering real commercial value.” We are building a team of high-performing individuals who demonstrate: • Ambition - You set high standards and consistently push for strong performance • Accountability - You take ownership of your results and outcomes • Results Focus - You prioritise revenue, margin, and deal quality over volume • Commercial Awareness - You understand pricing, value, and how to structure strong deals • Collaboration - You work effectively with internal teams to deliver the best outcomes • Resilience & Drive - You stay proactive, focused, and solution-oriented What We’re Looking For: • Proven track record in B2B sales (payments, fintech, SaaS, EPOS or similar) • Experience selling value-led solutions • Ability to self-generate opportunities (cold, referrals, partnerships) • Strong commercial awareness (pricing, margin, deal structure) • Experience managing a pipeline and delivering consistent results • Full UK driving licence Highly Desirable • Experience selling multi-product or integrated solutions • Background in payments, EPOS, eCommerce, or financial services • Experience working with introducers or partner-led sales models About Handepay: Handepay, part of the PayPoint Group, are a leading player in the payments industry because we have a remarkable proposition that is unrivalled. Combined with our core values of transparency, honesty and integrity, it is clear to see why our Trustpilot reviews are among the best in the industry. We believe every customer and every employee counts. We treat you as an individual and make sure you are fully supported to achieve your goals. Benefits: We are focused on ensuring our team enjoy a good work-life balance, offering a range of benefits. • 33 days annual leave (inclusive of 8 UK bank holidays) • Contributory pension scheme and life assurance • Discounts through our employee benefits platform • Employee assistance programme You may have experience of the following: Field Sales Manager, Territory Sales Manager, Regional Sales Manager, Business Development Manager (BDM), New Business Sales Manager, SMB Sales Manager, Area Sales Manager, Account Acquisition Manager, Field Account Manager, Outside Sales Manager, Merchant Services Sales Manager, Payments Sales Manager, FinTech Sales Manager, B2B Sales Manager. REF-(Apply online only)

Project Manager – IT/ MSP Projects Location: Newcastle Quayside Hours: 37.5 per week between 8:00am–6:00pm Salary: Dependent on experience Type: Full‑Time, Permanent A rapidly growing Managed Service Provider (MSP) is seeking an experienced Project Manager to join their expanding project delivery team. The organisation delivers secure, scalable and innovative IT, cloud, telecoms and support services to a diverse client base. This role is key to ensuring high‑quality project execution and a smooth onboarding experience for new customers. Role Overview The Project Manager will be responsible for the end‑to‑end delivery of technical IT projects, including Microsoft 365 migrations, cloud transitions, network refreshes, telecoms deployments, backup and disaster recovery solutions, and onboarding new clients into the managed service environment. This is not a hands‑on engineering role, but a strong technical understanding and MSP background is essential. You will work closely with Project Engineers, Service Delivery, Sales and customers to ensure projects are delivered on time, within scope and aligned to commercial expectations. Key Responsibilities Deliver cloud, Microsoft 365, network, backup/ DR and telecoms projects Manage onboarding of new clients into the MSP environment Maintain project documentation, RAID logs and governance Coordinate internal engineers and third‑party suppliers Track scope, timelines, resources and billing milestones Apply PRINCE2 or Agile methodologies to project delivery Collaborate with Sales, Technical and Project teams using modern PSA and project tools Skills & Experience Proven MSP project management experience Strong technical understanding of cloud, M365, networks, backups and telecoms Excellent communication and stakeholder management skills PRINCE2 or Agile qualification (essential) Experience with Monday. com or HaloPSA (advantageous) ITIL knowledge beneficial Personal Attributes Proactive and highly organised Detail‑driven with strong documentation skills Confident communicator Customer‑focused and collaborative Benefits Competitive salary Unlimited holiday allowance Free staff healthcare policy Free eye tests and flu jabs Generous pension scheme Professional development opportunities EV salary sacrifice scheme Regular staff socials Diamond Search Recruitment is acting as an employment agency in relation to this vacancy

Area Sales Manager – KBB Products Area: South Scotland / Tyne & Wear / Cumbria KA, ML, EH, TD, DG, CA, NE, SR & DH. Excellent opportunity to join a well established and growing manufacturer within the KBB and plumbing products sector, supplying a wide range of independent merchants, national merchant groups and showroom partners across the region. We are looking for a commercially driven field sales professional with experience selling KBB, plumbing & heating or building products into merchant and showroom environments or a merchant sales person (external or an internal branch based sales person looking to elevate their career). The role of Area Sales Manager • Developing and growing established merchant and showroom relationships across the region, • Increasing product visibility, display and stock footprint within branch networks, • Driving incremental sales growth through trusted, long-term partnership style account management, • Cross selling and up selling a wider range of products into existing accounts to maximise share of wallet, • Building strong relationships with branch managers, buyers and showroom consultants to become a key supplier partner, • Managing key national and independent merchants including MKM, Huws Gray and Wolseley at branch level, • Supporting KBB studio and showroom partners with product knowledge and sales support, • Identifying and unlocking further growth opportunities within an established, high potential territory The Company hiring an Area Sales Manager Our client is a well established and growing specialist manufacturer within the KBB and interior solutions sector, recognised for delivering high quality, design-led and performance-driven product systems for both residential and commercial applications. With a strong heritage in product development and innovation, the business has built an excellent reputation for combining modern design with practical, installer-friendly solutions that perform across a wide range of projects. They are a trusted supplier within the KBB and interiors market, with a well-balanced presence across both merchant and showroom channels, supported by strong relationships throughout the UK distribution network. Key strengths include: Consistent investment in product development and innovation Strong reputation for quality, reliability and ease of installation Well established relationships across merchant and showroom partners High level of customer support, marketing and sales enablement Continued growth across the UK with clear long term expansion plans The business is in an exciting phase of development, offering genuine long term career prospects within a supportive and commercially focused environment. Structured training, strong onboarding and clear progression pathways are central to how they develop their people. The candidate for the Area Sales Manager role • KBB products, • Plumbing & heating products, • Bathrooms / sanitaryware, • Merchant sales, • Building materials, • Interior / decorative products Suitable candidates could currently be working as: • Area Sales Manager, Business Development Manager, Regional Sales Manager, Territory Manager, Key Account Manager, Merchant Sales Representative or Internal Sales professional looking to step into a field based role. If you are a relationship-led sales professional who enjoys developing long term partnerships and growing existing business within a strong merchant and showroom network, this is an excellent opportunity to join a business with a high quality product range and genuine long term potential. The Package on offer for the Area Sales Manager • £42,000 basic salary, • 20% bonus, • Choice of hybrid company car or EV option, or £6,000 car allowance, • Stakeholder pension scheme, • 25 days holiday plus bank holidays Ref: CPJ1839

Quantity Surveyor - Newcastle What’s in it for you… ? We believe in looking after our people, and it shows. When you join Ipsum, you’re not just taking a job — you’re starting a career with real support behind it. 25 days annual leave plus bank holidays with the option to buy more Group Personal Pension Plan Career development & progression with the opportunity to earn professional qualifications 24/7 access to a virtual GP and Mental health support & counselling services Cycle to Work scheme Discount club - supermarkets, phone bills, gyms & more! Life assurance cover Long service recognition Active local social committees Regular social events Paid volunteering opportunities in your community About the role… As a growing business we are looking for a professional Quantity Surveyor to join our fantastic Commercial team. You will support with the development, implementation and management of all commercial activities and controls, taking ownership for the implementation of the group commercial strategy for the business unit you are assigned to. Ultimately, helping to maximise the profitability of the business unit whilst ensuring the Ipsum values are upheld. This is a full-time permanent role based from our Wakefield office. ? As a Quantity Surveyor you will… Manage contract/project performance including CVR reviews. Review contracts and support with mitigating risk. Report on and challenge performance for project cashflows and profitability. Subcontractor management. Preparation and review of subcontract documents and assessment of quotations for onboarding. Manage and track project changes, variations and/or notices. Assess and value variations and compensation events. Support the Commercial Manager with ad hoc projects and continuous improvement of business processes. Prepare and submit interim valuations and payment applications to clients, along with the agreement of final accounts. Attend risk review, progress and commercial meetings on-site with the Client. Be actively involved with tenders and pricing. Support the operational team in daily commercial and contractual aspects. ? About you… ? We are looking for someone who is confident and has a good understanding of MTC contracts and the Property Services Agency schedule of rates preferably within an MOD environment (whilst not essential). This would suit someone who is self-motivated and has a background in a commercial or finance role. You must take pride in your work and recognise improvement opportunities. ? Our commitment to Equal Opportunities... We’re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we’re committed to building a diverse and inclusive workforce. Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR

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