Trabajos operations executive en Reino Unido - Page 6

Company Description Totter + Tumble is a rapidly growing & inclusive company with delightfully big ambitions and the best cheerleaders – our customers. Our founder Susie had the idea for our much-loved playmats whilst looking for a playmat that did not compromise on her home style, on her children’s safety, or on her time. No one needs to look after a playmat at the end of the day. Totter + Tumble is now operating in the UK, United States, Europe, as well as in the UAE. Our small, parent-run team of 11 has achieved so much—and now we are looking to what comes next and who wants to join us. As a D2C brand operating online, our website is key to our customer journey, and ultimately our success. This role offers an exciting opportunity to someone who relishes anything to do with ecommerce and websites, who enjoys the fast pace of an ever-changing retail landscape, and likes to take ownership over their job responsibilities. They will be naturally curious, seeking out ways to better, improve and move with Shopify developments. Being able to switch between methodical and organised administration to contributing seeking opportunities for growth. Shopify, SEO, CRO and customer journeys will be their daily joy. Role Responsibilities: As an Ecommerce Executive, you will join a team where your role is vital to the success of the global ecommerce channels. You will be responsible for the creation, publishing, merchandising and optimisation of all digital content across our ecommerce channels. You will work closely with all departments including marketing, merchandising, operations, and customer service to prioritise web development projects This an exciting opportunity to further enhance your existing experience in a successful brand. This role is ideal for someone who has a strong knowledge of web and retail is keen to learn and progress within e-commerce. Website Management • Day to day management of the websites using Shopify, including the set up and management of all products across international markets, ensuring all sites are kept up to date with correct copy, translations, images, pricing, metafields etc, • Determine, plan and manage visual merchandising, copy, product collections and setting appropriate stock for new product launches., • Planning and executing on site promotions, managing the discounting and pricing strategy., • Planning and delivering on all things digital for new product launches and campaigns, including optimised asset creation and compelling + optimised landing pages., • Proactively making trading actions to support performance trends and pockets of stock, • Responsible for third party merchandising, including product set up, creation and delivery of assets., • Responsible for managing Shopify apps, add ons and other sales channels such as Shop app., • Scope necessary development work and manage web development agency on workflow, prioritise bug fixes, site optimisation and new web features and liaise with the team on website needs., • Monitor website performance and optimise for functionality and user experience, • Improve customer end to end journey from discover, purchase, close and repeat custom to optimise conversion and traffic, • Copy and content creation, including maximising SEO and key word potential and following SEO best practices., • Working closely with the team to identify growth opportunities to drive new customer acquisition, • Design and test landing pages for product launches, marketing channels, pricing tests and customer cohorts to increase conversion rates, • Monitor e-commerce trends in the UK, EU and US and customising the website per territory, • Reporting on performance, opportunities and comparable market About You: • 2-3 years Shopify experience working as an e-commerce executive at a D2C brand, • Data is your friend – you find it easy to use insights to back-up your instincts and are proficient in e-commerce tools such as Shopify, Google Analytics, heat mapping etc, • You’ll be comfortable working as a one-man-band or playing your part in a team., • Getting stuck into platforms and processes with a focus on automation and optimisation is important to you., • You’re a professional plate juggler (though perhaps not literally!) – having multiple projects on-the-go is the kind of thing that gets you out of bed in the morning., • This role sits across both the Marketing and Operations team, so is a pivotal role that gets exposure to lots of projects. Terms + Conditions: • Salary: to be discussed depending on experience, within the range £28-33K FTE., • Contract: Permanent position, • Attendance: Your work will be mainly remote with regular in person meetings based in London. This is currently up to 6 times a year but could be subject to change., • Flexible working practices: part time 30 hours per week Monday-Friday between 8-6pm, • We would require some flexibility in return to ensure coverage for launches and any seasonal/campaign activities, • Hours could increase as role develops., • Holiday entitlement: 25 working days and bank holidays, pro rata., • Additional Pension contributions above statutory regulations., • Staff discount programme How to apply: • Please note a pre-requisite to this role is e-commerce and Shopify experience., • Applications close on 31st October 2025., • We’d encourage you to show your personality through your application and encourage you to make sure we have a good understanding of you, your experience and your aspirations., • Please let us know your soonest start date too., • On site LinkedIn Applications will not be accepted

Commercial Manager – Trade Association A major trade association specialising in Heavy Plant & Construction Equipment are looking for a Commercial Manager to lead business development and customer relations. Role: Commercial Manager Area: Home Based/within the UK Salary: £50,000 - £55,000 per year The requirements of the Commercial Manager will be: • Identify and develop new business opportunities, services, and initiatives that monetise the Association’s assets, • Work with senior leadership to design and launch revenue-generating programmes that support members and the wider industry, • Maintain strong relationships with existing members, ensuring high levels of engagement and satisfaction to develop potential new revenue streams, • Develop and implement strategies to increase member retention and value, • Build strong relationships with industry stakeholders and commercial partners The ideal candidate for Commercial Manager will have: • Experience within a trade association, membership body, or related organisation is essential, • A proven track record in a commercial, sales, or business development role,, • Experience in developing new commercial propositions, • Strong commercial acumen and ability to identify and deliver new revenue opportunities, • Excellent communication and relationship-building skills with senior stakeholders, • Able to travel to trade shows and membership events when required Apply online or call 0121 726 6590 for a confidential discussion / Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.

Who are we? We are a leading business group in the commercialization and distribution of plastic raw materials on a global scale. Our international network covers the EMEA and LATAM regions, with offices strategically located in various countries. We are committed to providing fast and reliable service, supported by strong logistics partnerships and a wide range of high-quality products. What are we looking for? We are seeking a representative of our company for the UK, with an in-depth understanding of the local plastics market, to play a key role in our expansion. Extensive experience in the sector is essential, as well as a solid network of contacts with potential clients to quickly establish strong relationships. At this stage of growth, we are open to both an internal employee and an external agent to support the team. The latter will receive a commission based on the profitability of their operations and will have exclusivity in the distribution of PE and PP, but not for other materials that are not direct competitors of our portfolio. The conditions below refer to the internal commercial position. Those interested in collaborating as external agents may indicate this through the questionnaire available upon application. Key Responsibilities: • Proactively develop new business opportunities and build strong relationships to achieve ambitious goals., • Strengthen our market position by identifying new opportunities and actively promoting our products and services., • Ensure top-quality customer service., • Meet key targets related to client base growth and sales volume., • Close sales agreements within the established pricing parameters., • Conduct business visits and propose strategic actions to achieve sales objectives., • Responsible for collecting and analyzing relevant market demand information in the jurisdiction Requirements: • Minimum of 5 years’ experience as a Sales Executive for plastic/chemical products, with a focus on polymers and polyolefins. Have good market analysis and customer relationship management capabilities, and have successful major customer project operation experience; • Ability to work collaboratively with Customer Service and Supply Chain teams., • Technical background preferred., • Computer literacy, particularly in the use of ERP systems., • Knowledge of Spanish is a plus. What We Offer: • Attractive compensation package (£50,000 – £80,000 depending on experience and proven market knowledge), including a variable component linked to annual objectives., • Company car for professional and personal use.

NetSuite Sales Consultant - NetSuite, Sales Specialist, Sales Executive, Account Executive, Sales Account Manager, Solutions Consultant, Senior Sales Consultant, Sales Manager, New Business, Business Development – Gloucestershire, West Midlands, London, Midlands, Surrey, Hampshire, Merseyside, Staffordshire, Greater Manchester, £70,000 - £80,000 per annum + OTE, UK Remote Are you a proven NetSuite sales professional looking to take the next step in your career? This is a fantastic opportunity to join a leading NetSuite Partner as a NetSuite Sales Consultant, where you will own the full sales cycle, play a key role in driving NetSuite growth and be closing deals. This position can be for someone based in the UK or alternatively someone based in Europe looking to relocate to the UK as the client will offer sponsorship. Key Skills: • Proven experience selling NetSuite (minimum 1–2 years), • Track record of achieving or exceeding SaaS / ERP sales targets, • Strong understanding of NetSuite capabilities and value proposition, • Confident selling into finance, operations or supply chain environments, • Excellent presentation, negotiation and closing skills, • Proactive, self-driven and commercially minded Key Responsibilities: • Proactively identify and win new NetSuite business opportunities, • Manage the end-to-end NetSuite sales cycle (prospecting to close), • Deliver tailored demos and solution presentations, • Engage with C-level stakeholders (CFO, COO, CIO, Finance Directors), • Develop strong relationships and build a robust pipeline, • Collaborate with Pre-Sales, Marketing and Delivery to ensure successful implementations, • Achieve and exceed revenue targets Location: UK Remote Candidates must be eligible to work in this country. Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite, EPM and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients’ requirements and our candidates’ skills. If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: ___ If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website:

About TELUS Digital TELUS Digital (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centres across 32 countries in the Americas, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, content moderation, digital transformation, IT life-cycle, advisory and digital consulting, risk management, and back-office support. Fuelling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fin-tech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusdigital.com Position Overview The core purpose of the Senior Business Development Executive is to generate, develop and convert new business opportunities to grow the client base and revenue in various business verticals of the European region for TELUS Digital Primary Responsibilities • Deliver sales and new business revenue growth within the European marketplace., • Develop new business opportunities from “zero to close”, through the cycle from initial engagement to solution and proposal development, negotiation and contracting., • Identify, build and develop a network of key business stakeholders, decision makers and influencers in target sectors and existing markets., • Creatively access key target clients through networking, referrals, events, marketing collaborations and outbound prospecting., • Use insight based selling techniques to identify challenges within prospective target partner customer operations to gain access to key stakeholders for deeper discussions on how TELUS Digital can solve the problems. Key skills & abilities • Proven track record of closing large new-logo sales in an international BPO or Technology End Client sales role and consistently delivering against ambitious sales targets on a multi-year basis., • Adept at developing, leading and influencing C-Level relationships within target clients., • An ability to develop new sales growth in target sectors and negotiate contracts to a close., • Strong commercial acumen with demonstrated ability to deliver compelling value propositions and proposals tailored to the client’s needs and vision., • Commercially astute with an intuitive understanding of the stage of a prospect’s decision-making process and the steps necessary to move them through that process., • A results driven and people oriented team-player. Ability to offer inspiration, communication, and interpersonal relationship skills to make things happen via matrixed international teams., • Understands business on a global scale, understands what works in many countries and what is different from country to country. Ability to work with diverse groups in terms of geography and different time zones., • Fully understands the workings of BPO, including the operation of contact centres., • Experienced in building and managing the sales pipeline, with full reporting in salesforce., • Experience and Education:, • Significant (5 years+) experience selling international BPO or Technology companies., • Demonstrated history of success in sales and closing large deals., • Experience of leading in a matrixed international environment., • Bachelor's degree in Business or related field., • Multilingual skills with fluency in business language would be desirable. Locations: • Preferred locations include: Ireland or UK, • The successful candidates must be located in Germany and have access to an international airport (within one hour from home) that has daily access to major European cities., • Able to work from a home office and to travel away from home for up to 35% of work hours (domestic and international). TELUS Values TELUS Digital recognises and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviours that are reflective of our values: • We passionately put our customers and communities first, • We embrace change and innovate courageously, • We grow together through spirited teamwork At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.

Job Role: Sales Executive Location: London Hours: Monday to Friday, 35 hours per week Salary: Up to £40,000 per annum, plus up to £10,000 Performance Related Bonus (OTE £45,000 to £50,000) At Innovus we are committed to delivering market leading solutions and professional services and as a Sales Executive, you will be contributing to our vision to recognised as the market leading provider of services to the UK’s property sector. We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry. Main Purpose of Job: As a Sales Executive, you will be responsible for driving business growth and securing a wide range of sales opportunities for Innovus across our key services. Our customers range from B2B relationships with some of the largest stakeholders in the UK property sector, to B2C relationships with individual customers and residents. Key Responsibilities: • Build, develop and nurture strong relationships with new and existing clients to drive business growth and achieve sales targets., • Responding to inbound sales enquiries and being the first point of contact for prospective new customers, understanding their requirements and qualifying the opportunity with a consultative selling approach., • Work closely with Director of Business Development to develop and execute outbound lead generation campaigns, as well as identify and pursue strategic partnerships, • Collaborating with each business unit senior teams to submit tailored quotes, proposals and support with tenders., • Support the Director of Business Development and Operations Directors to deliver impactful presentations to potential clients, • Ensuring effective follow-up on each qualified opportunity and a proactive approach to winning new business deals., • Work in collaboration with Marketing to provide insight into lead generation marketing campaign effectiveness, and other outbound campaigns as required., • Support the Director of Business Development with identifying and pursue cross selling and new business opportunities to strengthen the company’s position in the UK market., • Participate in team meetings, pipeline reviews, and contribute ideas for continuous improvement., • Represent the company professionally at meetings, events, and client engagements., • Stay current on industry trends, market developments, and competitor offerings. Required Skills & Qualifications: • 2+ years’ experience in sales or business development, with a track record of driving growth, achieving targets and possessing strong commercial acumen essential., • Prior experience and an understand of services within the residential property sector helpful although not essential., • Exceptional written and verbal communication skills, • A strategic thinker with meticulous attention to detail; the ability to understand the overall business and strategy, and drive execution of strategy into tactical action, • A proven ability to create strong and productive relationships at senior buyer levels within an organization, • Ability to prioritize and manage various projects based on the current business requirements and landscape, • Proficient in Microsoft Office suite, • Demonstratable hands on proficiency using CRM (HubSpot/Salesforce etc), • Experience with marketing automation tools and AI deployment is a plus Working at Innovus: At Innovus, we recognise that people come to work to do a great job, and we actively support this through our internal employee reward platform and a culture that celebrates contribution. We’re passionate about helping our people grow and progress, and we encourage ongoing personal and professional development. We also understand the importance of a healthy work-life balance, offering flexibility where possible depending on role requirements. Everything we do is guided by our core values: Trust, Respect, Integrity, Innovation, and Delivery. What We Offer: At Innovus, we believe our people deserve the best, just like our customers. That’s why we provide the tools, training, and support you need to thrive, alongside a competitive salary and a great range of benefits. We're committed to creating a supportive, inclusive workplace where everyone can succeed. Diversity and Inclusion: At Innovus, we’re committed to building a diverse and inclusive workforce and recruit based on merit. We welcome applications from everyone, including those interested in job share opportunities. As an inclusive employer, we provide equal employment opportunities to all qualified candidates. If you have any accessibility requirements or need adjustments at any stage of the recruitment and selection process, please contact our team, we are happy to support you. Ready to apply: Click the ‘Apply’ button below to begin your application. You’ll be asked to upload your CV and answer a few short questions. As part of the process, you may also be invited to complete online verbal and numerical reasoning tests. Please note that, due to the nature of our sector, all roles are subject to an Enhanced DBS check. If you meet the criteria for the role, we’ll be in touch to arrange a brief telephone interview. Shortlisted candidates will then be invited to a first-stage interview with the hiring manager and a member of our team. Due to the high number of applications we receive, we may not be able to contact everyone individually — but we truly appreciate your interest in joining Innovus.

The Opportunity We’re representing a global technology leader transforming the way enterprises communicate, engage, and inspire through digital signage and visual experience platforms. This isn’t a maintenance role, it’s a growth mission. They’ve built an incredible foundation of clients and partners, and now need a dynamic, commercially-minded VP of Global Sales to scale the digital signage arm to its next level of global success. If you’re a high-energy sales leader who loves building teams, shaping GTM strategy, and closing complex enterprise deals, this is where you’ll thrive. What You’ll Do • Own the global sales strategy: Lead the commercial direction for digital signage solutions across enterprise and channel markets., • Build and lead a winning team: Inspire, coach, and grow an international sales organisation that consistently hits ambitious targets., • Drive predictable revenue: Lead forecasting, pipeline management, and quota design to deliver consistent ARR growth., • Enterprise leadership: Engage directly with Fortune 500 clients, shaping large-scale digital signage and visual comms solutions., • Channel excellence: Strengthen and scale partnerships with AV integrators, VARs, and strategic alliances., • Operational rigour: Build process, data, and discipline using Salesforce and metrics that drive performance., • Cross-functional collaboration: Partner with product, marketing, and customer success to align execution and deliver seamless customer outcomes. What You’ll Bring • 12+ years of enterprise B2B sales experience, including 7+ years in leadership roles., • Proven record of success in digital signage, AV, SaaS, or visual communications., • Experience leading global teams and scaling go-to-market operations., • Deep understanding of channel/partner ecosystems and how to accelerate growth through them., • Strong commercial acumen; equally comfortable in the boardroom and the field., • Natural leader with drive, credibility, and a passion for winning. Why You’ll Love It • Lead the global sales strategy for a high-growth digital signage business with serious momentum., • Work with cutting-edge visual communication technology and a passionate, ambitious team., • Shape the next phase of a brand’s expansion into new markets and verticals., • Attractive executive package with performance upside., • Hybrid, flexible working environment with global reach and autonomy. Ready to Shape the Future of Visual Communication? If you’re a strategic sales leader with a track record of scaling digital signage or AV revenue on a global stage, we’d love to hear from you. Send your CV and a short summary of your profile to OR call on 0203 750 5976

Business Development Executive - Packaging Solutions London (Hybrid - 3 days per week in Waterloo office) £35,000-£45,000 basic | £50,000-£55,000 OTE • Join a top-five UK packaging manufacturer and design specialist, • Engage innovative, high-end consumer brands across food, cosmetics, and lifestyle sectors, • Be part of a growing business that blends creativity, sustainability, and end-to-end manufacturing expertise At BMS, we've been engaged by a rapidly expanding packaging solutions business to recruit a Business Development Executive. This is an exciting opportunity to join a company renowned for its creative design, sustainability focus, and unique end-to-end service - from concept and print through to production and delivery. The Company Our client is an established packaging design and manufacturing company, recently acquired by a larger industry group and now entering an ambitious phase of growth. Working with some of the UK's most recognisable and fast-growing consumer brands - particularly in food, cosmetics, and premium FMCG - they deliver high-quality packaging solutions that combine innovation with environmental responsibility. Their recent acquisition has given them access to broader production capabilities and a larger client network, while maintaining their reputation as a creative, agile challenger in the market. With over 150 employees, they are now expanding their commercial function to continue their strong upward trajectory. The Role As a Business Development Executive, your focus will be on generating and qualifying new business opportunities. • Research and identify fast-growing, brand-led businesses across food, cosmetics, and D2C sectors., • Conduct high-volume outbound outreach (80-100 dials per day) across phone, LinkedIn, and email., • Use a targeted, consultative approach to engage decision-makers in Operations, Procurement, and Marketing., • Book qualified meetings for senior sales representatives and join client calls to learn the process., • Collaborate closely with design and account teams to ensure smooth handover of leads., • Use social media and influencer-led marketing trends to spot new opportunities and brand launches. Typical order values range from £50K to £1M, with meetings being your main metric of success. The Candidate We're looking for a proactive, enthusiastic individual who has: • 1+ years of experience in business development or inside sales (any B2B sector)., • Strong phone-based sales skills and confidence in cold calling., • A positive, can-do attitude with professional energy - confident but not pushy., • The ability to research and target effectively, with a genuine curiosity for brands and design., • Ambition to develop into a closing or account management role over time. Experience in packaging or print is a plus, but not essential - what matters most is your drive and enthusiasm to build relationships and open doors. The Package • Basic Salary: £35,000-£45,000, • OTE: £50,000-£55,000, • Holidays: 25 days + 8 bank holidays, • Benefits: Pension, laptop, mobile, quarterly and annual bonuses, • Location: 3 days per week in Waterloo office Desired Skills and Experience B2B Sales, New Business Sales, Lead Gen, Cold Calling, D2C, Retail, FMCG, Manufacturing, Packaging, Meetings

Sales Director, Strategic Accounts – UK Government Location: UK (remote with travel)** Industry: Cybersecurity / Network Intelligence / SaaS Our client is an established cybersecurity company whose technology delivers advanced network detection and response capabilities to government and defence customers. Their platform provides the visibility, context, and analytics needed to detect, investigate, and respond to sophisticated threats across complex networks. They’re hiring a Sales Director, Strategic Accounts to expand relationships and drive growth within the UK Government and Defence sector — a senior individual-contributor role focused on high-value, mission-driven accounts. Ideal Candidate • Significant experience selling cybersecurity, network monitoring, data analytics, or intelligence-enabling solutions into UK Government and Defence., • Strong understanding of national security, mission operations, and secure network environments., • Proven success engaging with MoD, UKIC, Home Office, or Cabinet Office stakeholders., • Security clearance (SC or DV), or clear eligibility., • Technically fluent — able to discuss architectures, sensors, data flows, and detection workflows, and to position technical value credibly with both operational and executive audiences., • Independent, high-performing salesperson skilled at building and closing complex pipeline in multi-stakeholder environments., • Confident in consultative, value-based selling and aligning solutions to customer mission outcomes. Key Responsibilities • Lead and grow strategic UK Government and Defence accounts., • Build trusted relationships with senior, operational, and technical stakeholders., • Identify and pursue new opportunities within active programmes and emerging mission areas., • Collaborate with internal technical and partner teams to deliver tailored, high-impact solutions., • Maintain accurate forecasting and disciplined territory management. What’s on Offer • Represent a trusted cybersecurity leader supporting national security and defence operations., • Work with market-leading technology trusted by governments and critical infrastructure worldwide., • Join a collaborative, expert-driven culture focused on mission success., • Competitive salary, uncapped commission, and flexible working. If you’ve sold cybersecurity, network, or intelligence-enabling solutions into UK Government and Defence — and hold (or are eligible for) SC or DV clearance — this is a chance to make a measurable impact with an established, trusted leader in the field. For more information…. Please do feel free to get in touch.

Join one of the most innovative companies in medical imaging and healthcare software, transforming how hospitals manage, share, and interpret diagnostic data. Our cloud-based platform powers AI-enabled imaging, teleradiology, and advanced visualization across global health networks, improving patient outcomes and accelerating clinical workflows. We’re now looking for an experienced Support Manager to lead and scale our global support and deployment operations. You’ll manage a talented, multi-skilled team delivering world-class technical support, system integrations, and software deployments for hospital and clinic networks worldwide. Key Responsibilities • Lead, mentor, and grow a global team of support and deployment engineers., • Define and manage KPIs, SLAs, and escalation paths to ensure exceptional service., • Oversee day-to-day support operations and implement ITIL-based processes., • Plan and manage customer deployments, migrations, and integrations with healthcare systems (HIS, RIS, PACS, VNAs)., • Provide technical leadership in Microsoft Azure, MS SQL Server, and healthcare interoperability (DICOM, HL7, FHIR)., • Act as the senior escalation point for key accounts and provide executive-level reporting., • Collaborate cross-functionally with Product and Development teams to resolve issues and improve system performance., • Drive automation, proactive monitoring, and alignment with ISO 13485, ISO 27001, GDPR, HIPAA, and MDR standards. Skills & Experience Essential: • Proven experience managing support and deployment teams in a healthcare IT or SaaS environment., • Strong hands-on expertise with Microsoft Azure and MS SQL Server., • Deep understanding of DICOM, HL7, and healthcare system integrations., • Experience with project management frameworks (Agile, PRINCE2, PMP)., • Strong troubleshooting, leadership, and communication skills., • Knowledge of FHIR integrations and advanced visualization software (CT, PET/CT, Mammography)., • Familiarity with ISO 13485 / ISO 27001 frameworks., • Background in PACS, RIS, or teleradiology systems., • Lead a global support function in a fast-growing medtech innovator., • Competitive salary and performance-based incentives., • Hybrid working model offering flexibility and collaboration., • Ongoing professional development and certification support., • A collaborative, forward-thinking culture driving the future of medical imaging.

Zachary Daniels are proud to be partnering with a rapidly growing and evolving retailer for a Head of Transformation role. This role is designed for someone who thrives on creating transformation strategies from the ground up not just delivering predefined plans and who can bring fresh thinking to improve operations, performance, and scalability. The Head of Transformation will take ownership of designing and leading change initiatives that strengthen operational delivery, improve efficiency, and enable the business to adapt and grow in an evolving market. The ideal candidate will bring strong leadership, commercial insight, and a background in driving transformation within complex environments a background in retail or hospitality could be an advantage. This is a hybrid role with the expectation of 2-3 days per week in a London based Head Office. Key responsibilities include: Transformation Leadership * Create and lead transformation programmes that are aligned with long-term business strategy and market trends * Identify operational challenges and opportunities, developing solutions that deliver measurable and lasting improvement * Promote a culture of continuous improvement, innovation, and agility across the organisation * Build and embed new processes, tools, and standards that enhance efficiency, control, and customer experience Operational Strategy & Excellence * Lead strategic improvements across UK and international operations, ensuring consistency, compliance, and strong execution * Shape scalable operating models that support growth and drive service excellence * Set clear standards for operational performance, sustainability, and service delivery across all business areas Commercial Impact & Performance * Use data and insight to prioritise transformation activity and track ROI * Develop commercially focused initiatives to reduce cost, improve store and site efficiency, and increase performance * Partner with cross-functional teams to optimise resources, improve conversion, and elevate the customer journey Leadership & Stakeholder Engagement * As Head of Transformation, serve as a senior advisor to the executive team, aligning transformation plans with company goals * Influence senior stakeholders and build engagement at all levels of the organisation * Lead and develop teams to embed new ways of working, supporting capability building and cultural alignment We're looking for someone with: * Significant experience in a senior operations or transformation leadership role, ideally within a multi-site or international retail environment * A proven ability to create and deliver transformation strategies with measurable outcomes * A strong understanding of commercial levers, customer service models, and operational best practice * Excellent strategic thinking and data-driven decision-making skills * Strong stakeholder management and communication skills, with the ability to influence at all levels * Confidence working at both strategic and operational levels to deliver sustainable change This is a rare opportunity for a senior leader to step into a high-impact, visible role as Head of Transformation, where you'll shape the direction of the business and deliver change that matters. If you're passionate about challenging the norm and building a stronger future, we want to hear from you. BBBH34628

Chief Insurance Officer (CIO) Hybrid (Chelmsford or London, 2–3 days in office) Eurobase is seeking a Chief Insurance Officer to join our Senior Leadership Team. Reporting directly to the Chief Executive Officer, the CIO will assume responsibility for the strategic and operational leadership of our insurance business, with a particular emphasis on reinsurance. This role carries oversight of Engineering, Customer Success, Business Consultancy, Project Management, and Insurance Operations, ensuring that all functions are fully aligned with business strategy and delivering measurable value to our clients. Key Responsibilities • Co-develop and execute the strategic direction of the insurance business in partnership with the CEO and executive team., • Lead, mentor, and develop high-performing teams across operational functions., • Transform processes to be proactive, data-driven, and client-centric., • Strengthen relationships with key reinsurance clients, acting as an executive sponsor and point of escalation., • Collaborate with Product, Sales, HR, and Finance to ensure operational alignment with commercial strategy., • Define, measure, and report on KPIs across operational functions., • Champion a culture of operational excellence and client advocacy across the organisation. Candidate Profile The successful candidate will demonstrate: • Proven experience at executive level within insurance or reinsurance operations., • A strong understanding of technology platforms and digital transformation in insurance., • A track record of scaling operational functions and leading cross-functional teams., • Deep knowledge of reinsurance workflows, regulatory requirements, and client challenges., • Excellent leadership, communication, and stakeholder management skills, underpinned by an analytical, data-driven approach. Desirable experience includes: change management, organisational transformation, and familiarity with compliance and regulatory frameworks within reinsurance and financial services. A bachelor’s degree in Business, Operations Management or a related field is required; an MBA is preferred. Why Eurobase? This is a significant leadership opportunity to shape the strategic and operational direction of Eurobase’s insurance business. The role offers the scope to influence business outcomes at the highest level, foster operational excellence, and strengthen Eurobase’s position as a trusted partner in the global reinsurance market.

Operations Manager – Engineering or field service teams - Industrial Gases Manchester, Rotherham or Woking (Hybrid & UK Travel) Salary upto £99,500 Permanent We are looking for a Sales & Operations Manager to join one of the UK’s leading industrial gases and engineering solutions businesses. This is a senior-level opportunity to lead a large-scale engineering operation while supporting the continued commercial growth of a blue-chip organisation. Reporting directly to the Executive Director, this role combines hands-on operational leadership with strategic business development. You will oversee a team of around 80 engineers and technicians through 4 direct reports, ensuring high levels of safety, efficiency, and customer satisfaction across the UK. The ideal candidate will come from an engineering operations background, with proven experience in leading teams, managing large-scale projects, and driving commercial performance in a technical environment. Key Responsibilities • Lead, motivate and develop a team of Field Engineers, Project Engineers, and Service Specialists across multiple UK sites., • Oversee installation, commissioning, maintenance and service operations for industrial gas systems., • Ensure all engineering activities are delivered safely, compliantly, and to the highest technical standards., • Maintain strong financial and operational control across CAPEX, maintenance spend, and project budgets., • Partner with the sales team to drive growth, support pipeline development, and retain key accounts., • Implement continuous improvement initiatives, enhancing safety, efficiency and service delivery., • Champion SHEQ excellence, embedding a zero-harm culture across all operations., • Use CRM and data tools to track KPIs, operational performance, and sales activity., • Work collaboratively across the leadership team to deliver business targets and customer satisfaction goals. Key Skills & Experience • Proven track record leading large engineering or field service teams., • Strong operational and project management background within an industrial or technical services environment., • Commercially astute with experience working closely with sales and customer teams., • Experience in mechanical, cryogenic, or process engineering preferred., • Recognized safety qualification (IOSH Managing Safely or NEBOSH Certificate)., • Skilled in continuous improvement, Lean, or Six Sigma methodologies., • Excellent stakeholder management, communication, and leadership skills. What You Get in Return • Opportunity to join a market-leading engineering organization in a pivotal leadership position., • Comprehensive benefits package including bonus scheme, pension, healthcare and holidays., • Structured career progression and professional development within a global group., • Work in a culture that champions Safety, Integrity, Inclusion and Innovation. This is an excellent opportunity for a proven operations leader with a strong engineering foundation and commercial mindset to make a real impact within a market-leading business. Interested? Please submit your CV to Max Carr at DCS Engineering via the link provided. DCS Engineering is recognized as a trusted recruitment partner to the Engineering, Manufacturing and Industrial sectors, providing permanent, contract and interim talent solutions across the UK.

As part of the Executive Team, you will be supporting the CEO to deliver the strategic plan and lead a culture of continuous improvement, customer focus and collaborative working across your directorate. Interim Director of Operations, £105,000 pa. Directorship within a social housing environment

This award-winning scale-up, based in Farringdon, is the UK market leader when it comes to connecting households and cleaners (kind of like Deliveroo, but for home services).They make it easy for customers to book, manage and pay their cleaner online and have created the best place for cleaners to f

We are working with a lovely company who are looking for an Operatons and Sales Support Executive to join their fabulous team. Previous experience from within travel operations and customer support is essential.

Alleyn's School an independent day school based in Dulwich, South London are currently seeking a full-time Pastry Chef to join our large, friendly in-house catering team from Thursday 8 January 2026. The Pastry Chef supports the Executive Chef in kitchen operations and delivering a welcoming caterin

Negotiate pricing and contract terms with clients while ensuring compliance. We are seeking a pricing executive to join our growing freight team. This role requires expertise in pricing management systems and a solid understanding of 3PL operations.

Looking for Compliance, Operations, or Technology jobs in London? Want to be part of a fast-growing Tech scale-up revolutionising real estate transactions? Apply now!.This future Rocketship is rethinking the ways tech companies can manage sales tax and global compliance.Backed by top investors and g

NoMad London seeks an exceptional Executive Chef to lead the culinary operations across all outlets of our iconic hotel, including Twenty8 Restaurant, Side Hustle, Common Decency, Staff Canteen, Events and Room Service. This is a rare opportunity to helm one of Londons most exciting and design-drive

Are you a fluent Japanese speaker?.This successful and well-established tour operator is seeking a fluent Japanese speaking Travel Consultant to join their friendly and busy team in London.As a Reservations & Operations Executive you will be overseeing the operations of the FIT's and ensuring client

Your proficiency in Polish will be instrumental in liaising with our Polish-speaking partners and clients, driving efficiency and excellence in our operations. Communicate effectively with Polish-speaking partners and clients to address their needs and concerns;. Are you a detail-driven operations p

To assist both the Cluster Executive Chef and the Sous Chef in the day-to-day operations of the department as required, helping also with the supervision and training of junior Chefs. COMO Hotels and Resorts are an award-winning, family-owned group of 18 hotels and resorts worldwide; each one differ

About the Role An established inbound travel company is seeking a proactive and detail-oriented Operations Executive to join its FIT (Fully Independent Traveller) Department in London. Working closely with the department's Manager, the FIT Operations Executive will help coordinate all logistica

Business Operations Executive with French.

AWS FinOps Consultant (Contract) Location: UK (remote / hybrid options)\n Our client is embarking on a major on-premises to AWS migration and requires an experienced AWS FinOps Consultant to establish the financial operations framework that will guide and control this transformation. \n This role will be responsible for building the FinOps capability from the ground up - defining processes, implementing tooling, and embedding best practices to ensure cloud adoption is cost-effective, transparent, and aligned to business objectives. \n\n\n Design and implement a FinOps operating model for AWS, including governance, reporting, and cultural adoption. \n Define and enforce cost allocation, tagging, and chargeback/showback frameworks across multi-account AWS environments. \n Collaborate with Cloud Architecture, Finance, and Procurement teams to integrate AWS cost management into existing business processes. \n CloudHealth, Apptio Cloudability, AWS Cost Explorer, native AWS Budgets). \n Support business case development, TCO modelling, and forecasting for the migration programme. \n\n\n Demonstrable experience in building or maturing FinOps practices within AWS environments. \n Deep understanding of AWS cost management, billing structures, and tagging strategies . \n Ability to work across technical and commercial teams , translating cost data into actionable insights. \n Strong stakeholder management and communication skills at both technical and executive levels. \n Experience in cloud migration or transformation programmes . \n Exposure to multi-cloud or hybrid cost management . \n ASAP \n Contract length: Rate: Negotiable day rate

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

Global hospitality client now requires a Director of Central operations to own, oversee and guide operational policies and procedures. \n This role will lead their cross functional central operations team, driving productivity and performance across several areas. \n\n This role: \n Support our clients’ restaurants through planning, forecasting and resource management. \n Ensure communications align with strategic goals. \n Implement new initiatives and identify process improvements to reduce costs and drive workforce flexibility. \n Work collaboratively across all departments to ensure the smooth delivery of projects. \n Drive operational excellence, continuous improvement and performance management across teams. \n Be responsible for the end-to-end guest service experience. \n Govern and challenge labour productivity, scheduling, rota management and compliance. \n\n Key Requirements: \n Strong Central Operational experience within the hospitality sector. \n Excellent project management skills with the ability to manage a multitude of workstreams. \n Resource management and labour productivity experience (Workforce management tools). \n Excellent leadership and relationship management skills. \n Experience working within a guest centric environment with an influence on guest service strategy and complaints management. \n Comfortable driving change and ensuring continuous improvement across a diverse range of projects. \n\n This is a permanent opportunity which provides a base salary of up to £110,000 + excellent benefits package. \n\n In terms of working structure, this is hybrid with 2-3 days per week in their central London office

AWS FinOps Consultant (Contract) Location: UK (remote / hybrid options)\n Our client is embarking on a major on-premises to AWS migration and requires an experienced AWS FinOps Consultant to establish the financial operations framework that will guide and control this transformation. \n This role will be responsible for building the FinOps capability from the ground up - defining processes, implementing tooling, and embedding best practices to ensure cloud adoption is cost-effective, transparent, and aligned to business objectives. \n\n\n Design and implement a FinOps operating model for AWS, including governance, reporting, and cultural adoption. \n Define and enforce cost allocation, tagging, and chargeback/showback frameworks across multi-account AWS environments. \n Collaborate with Cloud Architecture, Finance, and Procurement teams to integrate AWS cost management into existing business processes. \n CloudHealth, Apptio Cloudability, AWS Cost Explorer, native AWS Budgets). \n Support business case development, TCO modelling, and forecasting for the migration programme. \n\n\n Demonstrable experience in building or maturing FinOps practices within AWS environments. \n Deep understanding of AWS cost management, billing structures, and tagging strategies . \n Ability to work across technical and commercial teams , translating cost data into actionable insights. \n Strong stakeholder management and communication skills at both technical and executive levels. \n Experience in cloud migration or transformation programmes . \n Exposure to multi-cloud or hybrid cost management . \n ASAP \n Contract length: Rate: Negotiable day rate

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

Location - Portsmouth/London \n We are seeking a Programme Director to lead a business-critical enterprise transformation programme , with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. \n\n This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations. \n\n Key Context: \n The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers . This transformation will streamline real-time job instruction delivery , eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. \n\n Key Responsibilities: \n Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. \n Lead workflow modernisation for field service operations — ensuring successful migration from Click to Salesforce FSL. \n Serve as the programme sponsor interface with C-Level executives — ensuring alignment, escalation, and governance at the highest level. \n Manage overall programme governance , reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. \n Drive measurable business outcomes — spanning process design, data strategy, field adoption, change management, and business readiness . \n Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. \n Own risk, issue, change, and dependency management across a highly integrated technology environment. \n Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. \n Navigate and influence complex stakeholder landscapes , from field operations through to boardroom. \n\n Required Experience: \n Proven track record of delivering Salesforce transformation programmes , including Field Service Lightning (FSL) / Field Service Platform (FSP) – essential . \n Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. \n Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud . \n Significant ERP implementation experience , ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. \n Strong understanding of CRM/ERP integration points , enterprise architecture, and data interdependencies. \n Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred). \n Experience working with System Integrators and multi-vendor delivery models . \n\n Leadership & Personal Qualities: \n Gravitas to operate at Executive and Board level . \n Strong blend of strategic vision and hands-on delivery focus . \n Highly structured and disciplined in programme governance, financials, and reporting . \n Excellent stakeholder engagement, influencing and negotiation skills . \n Calm under pressure, resilient in high-ambiguity environments . \n Inclusive, empathetic leadership style with a focus on collaboration and trust .

Location - Portsmouth/London \n We are seeking a Programme Director to lead a business-critical enterprise transformation programme , with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. \n\n This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations. \n\n Key Context: \n The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers . This transformation will streamline real-time job instruction delivery , eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. \n\n Key Responsibilities: \n Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. \n Lead workflow modernisation for field service operations — ensuring successful migration from Click to Salesforce FSL. \n Serve as the programme sponsor interface with C-Level executives — ensuring alignment, escalation, and governance at the highest level. \n Manage overall programme governance , reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. \n Drive measurable business outcomes — spanning process design, data strategy, field adoption, change management, and business readiness . \n Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. \n Own risk, issue, change, and dependency management across a highly integrated technology environment. \n Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. \n Navigate and influence complex stakeholder landscapes , from field operations through to boardroom. \n\n Required Experience: \n Proven track record of delivering Salesforce transformation programmes , including Field Service Lightning (FSL) / Field Service Platform (FSP) – essential . \n Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. \n Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud . \n Significant ERP implementation experience , ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. \n Strong understanding of CRM/ERP integration points , enterprise architecture, and data interdependencies. \n Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred). \n Experience working with System Integrators and multi-vendor delivery models . \n\n Leadership & Personal Qualities: \n Gravitas to operate at Executive and Board level . \n Strong blend of strategic vision and hands-on delivery focus . \n Highly structured and disciplined in programme governance, financials, and reporting . \n Excellent stakeholder engagement, influencing and negotiation skills . \n Calm under pressure, resilient in high-ambiguity environments . \n Inclusive, empathetic leadership style with a focus on collaboration and trust .

Location - Portsmouth/London \n We are seeking a Programme Director to lead a business-critical enterprise transformation programme , with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. \n\n This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations. \n\n Key Context: \n The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers . This transformation will streamline real-time job instruction delivery , eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. \n\n Key Responsibilities: \n Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. \n Lead workflow modernisation for field service operations — ensuring successful migration from Click to Salesforce FSL. \n Serve as the programme sponsor interface with C-Level executives — ensuring alignment, escalation, and governance at the highest level. \n Manage overall programme governance , reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. \n Drive measurable business outcomes — spanning process design, data strategy, field adoption, change management, and business readiness . \n Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. \n Own risk, issue, change, and dependency management across a highly integrated technology environment. \n Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. \n Navigate and influence complex stakeholder landscapes , from field operations through to boardroom. \n\n Required Experience: \n Proven track record of delivering Salesforce transformation programmes , including Field Service Lightning (FSL) / Field Service Platform (FSP) – essential . \n Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. \n Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud . \n Significant ERP implementation experience , ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. \n Strong understanding of CRM/ERP integration points , enterprise architecture, and data interdependencies. \n Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred). \n Experience working with System Integrators and multi-vendor delivery models . \n\n Leadership & Personal Qualities: \n Gravitas to operate at Executive and Board level . \n Strong blend of strategic vision and hands-on delivery focus . \n Highly structured and disciplined in programme governance, financials, and reporting . \n Excellent stakeholder engagement, influencing and negotiation skills . \n Calm under pressure, resilient in high-ambiguity environments . \n Inclusive, empathetic leadership style with a focus on collaboration and trust .

AWS FinOps Consultant (Contract) Location: UK (remote / hybrid options)\n Our client is embarking on a major on-premises to AWS migration and requires an experienced AWS FinOps Consultant to establish the financial operations framework that will guide and control this transformation. \n This role will be responsible for building the FinOps capability from the ground up - defining processes, implementing tooling, and embedding best practices to ensure cloud adoption is cost-effective, transparent, and aligned to business objectives. \n\n\n Design and implement a FinOps operating model for AWS, including governance, reporting, and cultural adoption. \n Define and enforce cost allocation, tagging, and chargeback/showback frameworks across multi-account AWS environments. \n Collaborate with Cloud Architecture, Finance, and Procurement teams to integrate AWS cost management into existing business processes. \n CloudHealth, Apptio Cloudability, AWS Cost Explorer, native AWS Budgets). \n Support business case development, TCO modelling, and forecasting for the migration programme. \n\n\n Demonstrable experience in building or maturing FinOps practices within AWS environments. \n Deep understanding of AWS cost management, billing structures, and tagging strategies . \n Ability to work across technical and commercial teams , translating cost data into actionable insights. \n Strong stakeholder management and communication skills at both technical and executive levels. \n Experience in cloud migration or transformation programmes . \n Exposure to multi-cloud or hybrid cost management . \n ASAP \n Contract length: Rate: Negotiable day rate

AWS FinOps Consultant (Contract) Location: UK (remote / hybrid options)\n Our client is embarking on a major on-premises to AWS migration and requires an experienced AWS FinOps Consultant to establish the financial operations framework that will guide and control this transformation. \n This role will be responsible for building the FinOps capability from the ground up - defining processes, implementing tooling, and embedding best practices to ensure cloud adoption is cost-effective, transparent, and aligned to business objectives. \n\n\n Design and implement a FinOps operating model for AWS, including governance, reporting, and cultural adoption. \n Define and enforce cost allocation, tagging, and chargeback/showback frameworks across multi-account AWS environments. \n Collaborate with Cloud Architecture, Finance, and Procurement teams to integrate AWS cost management into existing business processes. \n CloudHealth, Apptio Cloudability, AWS Cost Explorer, native AWS Budgets). \n Support business case development, TCO modelling, and forecasting for the migration programme. \n\n\n Demonstrable experience in building or maturing FinOps practices within AWS environments. \n Deep understanding of AWS cost management, billing structures, and tagging strategies . \n Ability to work across technical and commercial teams , translating cost data into actionable insights. \n Strong stakeholder management and communication skills at both technical and executive levels. \n Experience in cloud migration or transformation programmes . \n Exposure to multi-cloud or hybrid cost management . \n ASAP \n Contract length: Rate: Negotiable day rate

AWS FinOps Consultant (Contract) Location: UK (remote / hybrid options)\n Our client is embarking on a major on-premises to AWS migration and requires an experienced AWS FinOps Consultant to establish the financial operations framework that will guide and control this transformation. \n This role will be responsible for building the FinOps capability from the ground up - defining processes, implementing tooling, and embedding best practices to ensure cloud adoption is cost-effective, transparent, and aligned to business objectives. \n\n\n Design and implement a FinOps operating model for AWS, including governance, reporting, and cultural adoption. \n Define and enforce cost allocation, tagging, and chargeback/showback frameworks across multi-account AWS environments. \n Collaborate with Cloud Architecture, Finance, and Procurement teams to integrate AWS cost management into existing business processes. \n CloudHealth, Apptio Cloudability, AWS Cost Explorer, native AWS Budgets). \n Support business case development, TCO modelling, and forecasting for the migration programme. \n\n\n Demonstrable experience in building or maturing FinOps practices within AWS environments. \n Deep understanding of AWS cost management, billing structures, and tagging strategies . \n Ability to work across technical and commercial teams , translating cost data into actionable insights. \n Strong stakeholder management and communication skills at both technical and executive levels. \n Experience in cloud migration or transformation programmes . \n Exposure to multi-cloud or hybrid cost management . \n ASAP \n Contract length: Rate: Negotiable day rate

AWS FinOps Consultant (Contract) Location: UK (remote / hybrid options) Duration: 6 months initially IR35: Outside Overview Our client is embarking on a major on-premises to AWS migration and requires an experienced AWS FinOps Consultant to establish the financial operations framework that will guide and control this transformation. This role will be responsible for building the FinOps capability from the ground up - defining processes, implementing tooling, and embedding best practices to ensure cloud adoption is cost-effective, transparent, and aligned to business objectives. Key Responsibilities • Design and implement a FinOps operating model for AWS, including governance, reporting, and cultural adoption., • Define and enforce cost allocation, tagging, and chargeback/showback frameworks across multi-account AWS environments., • Collaborate with Cloud Architecture, Finance, and Procurement teams to integrate AWS cost management into existing business processes., • Establish guardrails, budgets, and alerts to prevent cost overruns and ensure accountability., • Select, configure, or advise on FinOps tooling (e.g., CloudHealth, Apptio Cloudability, AWS Cost Explorer, native AWS Budgets)., • Develop dashboards and KPI reporting to drive cost visibility and optimisation., • Lead the education and enablement of engineering and finance stakeholders on FinOps principles., • Support business case development, TCO modelling, and forecasting for the migration programme. Required Skills & Experience • Demonstrable experience in building or maturing FinOps practices within AWS environments., • Deep understanding of AWS cost management, billing structures, and tagging strategies ., • Experience defining and delivering cost optimisation and governance frameworks ., • Familiarity with FinOps tooling such as CloudHealth, Apptio Cloudability, CloudZero, nOps, or similar., • Ability to work across technical and commercial teams , translating cost data into actionable insights., • Strong stakeholder management and communication skills at both technical and executive levels., • FinOps Certified Practitioner or equivalent experience desirable. Desirable • Experience in cloud migration or transformation programmes ., • Exposure to multi-cloud or hybrid cost management ., • Knowledge of governance, compliance, and automation in cloud cost management. Engagement Details • Start date: ASAP, • Contract length: 6 months, • IR35: Outside, • Rate: Negotiable day rate

ROLE OVERVIEW // \n\n We are seeking a proactive and detail-oriented Service Management Analyst to join our IT Service Management team within Technology. This role is pivotal in ensuring the stability and resilience of our IT services through effective Problem Management, Incident and Major Incident Management, and providing cover for our Change Management processes. \n \n\n You will work closely with technical teams, service owners, and stakeholders to drive root cause analysis, manage high-impact incidents, and support the governance of change activities. This is a hands-on role requiring strong analytical skills, excellent communication, and a solid understanding of ITIL practices. \n \n \n\n\n KEY RESPONSIBILITIES //\n \n\n The key responsibilities of this role are set out below and there may be others which are not listed. You may be required on occasion to work outside our normal working hours of 9:30am to 5:30pm. \n \n\n Problem Management \n Own and manage the end-to-end Problem Management process in alignment with ITIL v4 practices. \n Proactively identify and log problems based on incident trends, monitoring data, and stakeholder feedback. \n Facilitate and lead Root Cause Analysis (RCA) sessions using structured methodologies (e.g., 5 Whys, Fishbone, Kepner-Tregoe). \n Maintain and update the Known Error Database (KEDB) and ensure visibility of workarounds and permanent solutions. \n Collaborate with technical teams to define and implement corrective actions and preventive measures. \n Monitor and report on problem resolution progress, ensuring timely closure and documentation. \n Drive continual service improvement (CSI) initiatives based on problem insights and service performance data. \n Ensure problems are prioritised based on business impact and risk and escalated appropriately when necessary. \n Conduct regular problem reviews with stakeholders to ensure accountability and progress. \n \n\n Incident & Major Incident Management \n Own and manage the Incident Management process to ensure swift restoration of normal service operations with minimal disruption. \n Act as the primary coordinator for major incidents, ensuring structured and timely response across resolver teams. \n Lead major incident bridges, ensuring clear communication, rapid decision-making, and effective stakeholder engagement. \n Ensure incidents are correctly categorised, prioritised, and assigned in accordance with business impact and urgency. \n Maintain high-quality incident records, including timelines, actions taken, and resolution details. \n Drive post-incident reviews (PIRs) to identify root causes, document lessons learned and ensure follow-up actions are tracked and completed. \n Integration with the Problem Management processes to ensure recurring incidents are investigated and addressed. \n Monitor incident trends and performance metrics to identify opportunities for service improvement. \n Ensure compliance with SLAs and OLAs, escalating breaches and risks appropriately. \n Provide regular incident reporting and analysis to stakeholders, including dashboards and executive summaries. \n Champion a customer-focused approach to incident handling, ensuring timely updates and clear communication throughout the lifecycle. \n Support continual improvement of the Incident Management process, aligning with ITIL v4’s Service Value System (SVS) and guiding principles. \n \n\n Change Management (cover)\n Provide support and cover for Change Management processes during absences or peak periods. \n Review and assess change requests for risk, impact, and readiness as per the TCAB and CAB policy and process. \n Participate in and lead (where required and necessary) Technical Change Authority Board (TCAB) and Change Authority Board (CAB) meetings. \n Ensure changes are implemented with minimal disruption and in accordance with governance standards. \n \n\n \n\n CANDIDATE PROFILE //\n \n\n Candidates for this position must have: \n Proven and demonstrable experience in an IT Service Management role, ideally within a medium-to-large enterprise (Legal). \n ITIL v4 Foundation Certification or equivalent experience ( required ). \n Additional ITIL modules or certifications (e.g., Problem Management, High Velocity IT) are desirable but not essential. \n Strong understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. \n Excellent analytical and troubleshooting skills. \n Confident communicator with the ability to engage stakeholders at all levels. \n Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). \n Calm under pressure and able to manage multiple priorities. \n Strong documentation and reporting skills. \n A continuous improvement mindset with a passion for service excellence. \n \n \n\n\n We welcome applications irrespective of race, colour, ethnic or national origin, disability, sex, gender identity, sexual orientation, age, religion, belief or marital status.

Location - Portsmouth/London \n We are seeking a Programme Director to lead a business-critical enterprise transformation programme , with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. \n\n This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations. \n\n Key Context: \n The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers . This transformation will streamline real-time job instruction delivery , eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. \n\n Key Responsibilities: \n Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. \n Lead workflow modernisation for field service operations — ensuring successful migration from Click to Salesforce FSL. \n Serve as the programme sponsor interface with C-Level executives — ensuring alignment, escalation, and governance at the highest level. \n Manage overall programme governance , reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. \n Drive measurable business outcomes — spanning process design, data strategy, field adoption, change management, and business readiness . \n Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. \n Own risk, issue, change, and dependency management across a highly integrated technology environment. \n Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. \n Navigate and influence complex stakeholder landscapes , from field operations through to boardroom. \n\n Required Experience: \n Proven track record of delivering Salesforce transformation programmes , including Field Service Lightning (FSL) / Field Service Platform (FSP) – essential . \n Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. \n Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud . \n Significant ERP implementation experience , ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. \n Strong understanding of CRM/ERP integration points , enterprise architecture, and data interdependencies. \n Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred). \n Experience working with System Integrators and multi-vendor delivery models . \n\n Leadership & Personal Qualities: \n Gravitas to operate at Executive and Board level . \n Strong blend of strategic vision and hands-on delivery focus . \n Highly structured and disciplined in programme governance, financials, and reporting . \n Excellent stakeholder engagement, influencing and negotiation skills . \n Calm under pressure, resilient in high-ambiguity environments . \n Inclusive, empathetic leadership style with a focus on collaboration and trust .

Role: Desktop Support Type: Contract Inside IR35 Duration: 12 Months Mode: Fully onsite (5 days in a week) Location: Baker Street London, UK Key Responsibilities: • Provide Level 1 & 2 IT support for end users (hardware, software, network, and peripheral issues)., • Troubleshoot Windows/macOS systems, mobile devices (iOS/Android), and Microsoft Office applications., • Manage incidents and service requests via ticketing systems (e.g., ServiceNow, Jira)., • Set up and support AV systems in conference rooms, including projectors, displays, microphones, speakers, and video conferencing platforms (Zoom, Microsoft Teams, Webex, etc.)., • Perform routine AV health checks and proactively maintain equipment., • Provide live event support for in-person, hybrid, and virtual meetings., • Deliver high-priority, discreet, and professional IT support to C-level executives and VIP staff., • Ensure fast resolution of issues with minimal disruption to executive operations., • Maintain executive device setups, including laptops, mobile phones, and home office equipment., • Document VIP preferences and maintain personalized support standards

Location - Portsmouth/London \n We are seeking a Programme Director to lead a business-critical enterprise transformation programme , with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. \n\n This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations. \n\n Key Context: \n The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers . This transformation will streamline real-time job instruction delivery , eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. \n\n Key Responsibilities: \n Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. \n Lead workflow modernisation for field service operations — ensuring successful migration from Click to Salesforce FSL. \n Serve as the programme sponsor interface with C-Level executives — ensuring alignment, escalation, and governance at the highest level. \n Manage overall programme governance , reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. \n Drive measurable business outcomes — spanning process design, data strategy, field adoption, change management, and business readiness . \n Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. \n Own risk, issue, change, and dependency management across a highly integrated technology environment. \n Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. \n Navigate and influence complex stakeholder landscapes , from field operations through to boardroom. \n\n Required Experience: \n Proven track record of delivering Salesforce transformation programmes , including Field Service Lightning (FSL) / Field Service Platform (FSP) – essential . \n Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. \n Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud . \n Significant ERP implementation experience , ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. \n Strong understanding of CRM/ERP integration points , enterprise architecture, and data interdependencies. \n Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred). \n Experience working with System Integrators and multi-vendor delivery models . \n\n Leadership & Personal Qualities: \n Gravitas to operate at Executive and Board level . \n Strong blend of strategic vision and hands-on delivery focus . \n Highly structured and disciplined in programme governance, financials, and reporting . \n Excellent stakeholder engagement, influencing and negotiation skills . \n Calm under pressure, resilient in high-ambiguity environments . \n Inclusive, empathetic leadership style with a focus on collaboration and trust .

Why Join London & Partners? London & Partners is London’s Growth Agency — a unique social enterprise that combines commercial ambition with purpose-driven impact . We operate at the heart of London’s global economy, driving investment, innovation, and international partnerships. From scaling high-growth businesses to attracting global capital and major events, our work shapes the future of one of the world’s most dynamic cities. Joining us means becoming part of a global organisation with a bold mission and a collaborative culture. You’ll work alongside passionate professionals, engage with influential partners, and help shape London’s talent landscape. If you’re driven by purpose and excited by complexity, London & Partners offers a career like no other. Purpose of the Role ( You can view the full Job description on the downloadable file on this page, which includes what to include in your application) As Director of People & Talent , you will be the senior leader responsible for shaping and executing our global people strategy. This is a strategic and influential role, partnering with the Executive Team to ensure our workforce is empowered, agile, and aligned with business goals. You’ll lead a high-performing team to attract, develop, and retain exceptional talent, build confident and capable leaders, and foster a values-driven, inclusive culture that reflects the diversity of London. This is your opportunity to lead transformation in a fast-paced, commercially focused environment , influencing decisions at board level and driving innovation in talent strategy. Strategic Leadership • Shape the organisation’s global culture and people strategy in collaboration with the Management Committee and Senior Leadership Team., • Provide expert counsel on all people-related matters, influencing decisions at the highest level., • Lead the People & Talent team with a commitment to quality, performance, and inclusion., • Oversee the full employment lifecycle, ensuring compliance with employment law and best practice., • Manage payroll operations and vendor relationships across multiple territories and currencies., • Champion diversity, equity, and inclusion across the organisation., • Create workspaces that foster collaboration, engagement, and wellbeing., • Analyse employee feedback and data to enhance culture and drive continuous improvement., • Partner with Finance and PMO to lead business planning and performance reporting., • Support succession planning and executive talent acquisition., • Strategic Vision – Ability to shape and deliver people strategy aligned with long-term business goals., • Operational Excellence – Strong prioritisation and time management across competing demands., • Influential Communication – Skilled in leading diverse teams, building trust, and collaborating across functions., • Commercial Acumen – Understands business drivers, financials, and resourcing to influence strategic decisions., • HR Expertise – Deep knowledge of employment law, employee relations, and HR best practices., • Coaching & Mentoring – Proven ability to develop talent across all levels., • Values-Driven Leadership – Role models organisational values and culture as part of the Senior Leadership Team., • Degree-level education and CIPD Chartered status (Fellow preferred)., • Proven success leading high-performing HR teams., • Experience advising senior leaders and influencing strategic decisions., • Strong track record in employment law, employee relations, and organisational development., • High emotional intelligence with the ability to inspire and influence across the organisation., • Experience navigating complex stakeholder environments, including public-private partnerships., • Demonstrated ability to lead cultural transformation, drive inclusion, and embed values., • Diplomatic, pragmatic, and adaptable., • Commercially astute with a strategic mindset., • ? Competitive Salary: We value your contributions and ensure you are rewarded accordingly., • ? Learning & Development Opportunities: Continuous growth is at the heart of our culture, with ample opportunities for professional development., • ? Strong Culture of Belonging: We foster an inclusive environment where every team member feels valued and supported., • ? Various Networks for Staff: Connect with like-minded colleagues through our numerous staff networks., • ? Competitive Pension Scheme: Secure your future with our robust pension plan., • ? Networking Opportunities: Expand your professional network within your chosen field., • ? Geopolitical Insights: Gain unique perspectives on global economic and political trends., • ? Hybrid Working Arrangement: Enjoy the flexibility of working both remotely and in-office., • ✈️ WorkFlex: Take advantage of opportunities to work abroad and experience different cultures. London's diversity is its biggest asset. At London & Partners, we aim to ensure our workforce reflects the diversity of the city that we promote. We encourage applications from people of any age, gender, ethnicity, sexual orientation or assignment, faith or disability. We also appreciate that many people require flexibility in their working patterns and encourage you to talk to us at interview about any flexibility you may need, be it full-time, job-share, or part-time. We encourage applications from all sections of the community. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment

Support executive risk reporting by producing and enhancing risk MI across key areas including insurance, market, credit, liquidity, operational, strategic, and regulatory risks - also covering emerging exposures from new liabilities, investments, and outsourced operations. If you are working in Ri

Do you have Operational experience within the Travel Industry? Do you have impeccable attention to details? Have an interest or passion for Africa WE HAVE THE ROLE FOR YOU!!!.We are working with a Specialist Travel company, who are offering a fantastic opportunity to join their operations department

Partnerships Operations Executive - .

Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do You will lead corporate and internal communications for BCG from London and help drive best practice across our wider London-Amsterdam-Brussels ‘system’, responsible for delivering our internal and corporate messaging and activations. You will lead on strategy advisory, planning and execution of LAB’s internal communications and employee engagement programme, including executive comms for our London-based leadership. This is a critical role shaping our corporate messaging and culture across our three LAB offices. As a proven quick thinker and exemplary communicator, you will cut through complexity to create informative and impactful content and experiences. Act as a trusted partner to senior leadership, providing insights and recommendations on sensitive business-critical matters. You will provide positioning and strategic advice to over 100 Managing Directors and Partners (MDPs) and their teams across ~20 Practice Areas (PAs). Working with the LAB M&C SD, PR teams and LAB/global leadership, you will support the continued growth of BCG in the region by nurturing and protecting an outstanding brand and continuing to raise the bar for both the impact and operations of PR across LAB. You will: be a trusted advisor to Senior Leadership on sensitive and business critical matters. Advise and enable our leaders (LAB Management Team, System Leader, Office leaders, People Chair etc.) to engage key internal audiences. - Build and drive forward the pro-active corporate communications programme, to proactively strengthen and protect the brand. You will work closely with senior leadership to ensure that this programme effectively ladders up to the business’ strategic priorities. – develop and execute tailored executive (external) comms programmes for our Office (LON) and System (LAB) leader. – lead on drafting and refining narrative and messaging across offices; build on and improve our repository of corporate comms for the LAB system. – lead on internal crisis communications response and partner closely with the LAB M&C SD, PR teams and LAB/global leadership. Monitor for risk across business and flag where necessary. Work closely with DEI Manager and leads on Networks issues. – working with cohort reps to curate, manage, and lead the delivery of cohort sessions across the LAB offices. Ensure voices of cohorts are heard and align Sr leadership with the feedback and messaging required to address these. - alignment in strategy, communication, and culture between LAB offices. Manage cross-office collaboration through consistent internal messaging and shared events. - act as a leader in the newly integrated M&C function across LAB, training junior team members and working hard to foster the best integration across the practice YOU'RE GOOD AT • Communication, relationship building and stakeholder engagement with individuals of varying levels of seniority, spread across different geographies – necessary to constructively challenge where appropriate, • Writing and copy editing: prioritising messages and adapting style for different voices, audiences and objectives, • Formulating an articulate viewpoint on complicated issues, creating a concise and well-written narrative to express this opinion, • Quickly establishing a good understanding of a wide variety of industries, • Problem solving, creative thinking and flexibility of approach, • Staying organised and making progress amidst a high volume of complex projects and stakeholders, • Maintaining high quality standards under pressure, • Displaying a strong work ethic, service-mentality, and autonomous drive, • Working in a fast-paced dynamic organisation, • Being a team player and working independently to drive an ambitious agenda What You'll Bring • BA / Masters preferred, at least 10+ years of corporate and/or internal comms experience ideally in professional services environment, agency or similar, • Strong track record delivering and supporting internal or corporate campaigns across marketing and comms channels, • Excellent understanding of the components of a B2B news piece, article, feature, op-ed or by-lined comment piece, • Genuine interest and knowledge of the UK media ecosystem and cycle Who You'll Work With • LAB leadership and MDPs, • Report into LAB Marketing and Comms Sr Director and work closely with the LAB Marketing and Comms Team, • Wider network of LAB offices and LAB system staff Additional info BCG’s marketing and comms team drives the firm’s reputation as a thought leader. We work to strengthen and protect BCG’s brand, advance our business agenda, and partner with management to engage with our key audiences through tools such as global thought-leadership publications, public relations, alumni outreach, recruitment marketing, and social media. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. (Click here )( for more information on E-Verify.