Service desk jobs in Gloucester - Page 3Create job alerts

A leading IT services provider in Greater London is seeking an IT Service Desk Analyst to support its IT functions on-site. You will serve as the first point of contact for IT support, resolving technical issues and managing service requests.

Job Description: 3rd Line service desk engineer (MSP). Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine wh

An employment agency is recruiting a 1st Line Service Desk Engineer for a growing IT team in Plymouth.

A managed IT services provider in the United Kingdom is seeking experienced 2nd Line IT Service Desk Engineers to support customers via phone, live chat, and email.

Excellent opportunity for a Service Desk Analyst to join a leading IT and Communications service provider in the South West. Job Title: Service Desk Analyst. About the Service Desk Analyst role.

Previous experience in a 1st Line / Service Desk / IT Support role (or strong IT internship / placement). Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc. Service Desk Engineer 1st Line.

I am seeking an IT Service Desk Engineer to work in a high performing IT team for a rapidly expanding managed service provider based in Gloucester. You will work across the spectrum of IT support in this role, getting involved in infrastructure project work as well as basic 1st line service desk que

A leading construction engineering business is seeking a proactive Service Desk Engineer for an initial 3 month contract in Crewe. Applicants must have a strong background in helpdesk procedures and the ability to work effectively under pressure.

Diploma or Bachelor’s degree in IT related field (or equivalent experience) and/or 1‑3 years in a service desk or desktop support role. Provide first‑line (1st Tier) technical support for students, staff, and faculty, logging all work in our service management platform (Salesforce ServiceCloud

Ideal candidates should have prior experience in IT Service Desk environments and be flexible in a fast-paced work setting. A staffing agency is seeking a Service Desk Analyst for a 6-month temporary role in Sussex. The position involves working with ServiceNow and Active Directory, where first-line

A leading IT services provider is looking for a Service Desk Analyst to support IT operations at customer sites.

Experience in IT Supporting roles of at least 2 years (Service Desk, Help Desk, Desktop Support). We are looking for an Engineer to join our established Service Desk reporting into the Service Desk Manager. The role involves troubleshooting hardware, software and network‑related problems, managing

A legal recruitment agency is seeking a Legal Receptionist to act as the first point of contact for clients and visitors in the Enfield office.The role includes managing incoming communications, maintaining a professional reception area, and providing administrative support.Ideal candidates will hav

They are now seeking an experienced 2nd Line Service Desk Engineer to join their Service Desk team, providing high-quality technical support across a complex, regulated financial services environment. Resolving and owning escalated incidents and service requests across desktop, server, O365, SaaS, A

The ideal candidate will have a diploma or bachelor’s in IT and 1-3 years' experience in service desk roles, excelling in customer service and technical troubleshooting. A global business school in London seeks a Junior Service Desk Analyst to provide first-line technical support for a diverse com

Make first-line impact with Apple Mac support in a fast-paced, client-focused Service Desk. Answer inbound Service Desk calls, log and action tickets in our CRM, and follow established procedures. You’ll be the first point of contact for multiple clients, delivering brilliant service while buildin

We’re looking for a proactive and technically capable Service Desk Analyst to join our Clients IT Service Desk team. IT Service Desk Analyst – Savings (12-month FTC). Experience in a service desk or IT support role.

Act as first point of contact for HIS Service end users on the customer service desk. The service desk will have responsibility for logging all calls, owning all calls until closure, progress chasing and performing user account management. Answer, log and manage all calls, emails and faxes to the Se

A local authority in York is seeking an experienced 1st Line Service Desk Engineer to join their ICT team. Ideal candidates will have a robust background in IT support, excellent customer service commitment, and a logical troubleshooting mindset.

A leading global hotel chain is seeking a dedicated individual for a full-time role focused on guest services. Join a dynamic team dedicated to providing excellent service and creating memorable experiences for guests at their London location.

Diploma or Bachelor’s degree in IT related field (or equivalent experience) and/or 1-3 years in a service desk or desktop support role. Are you the kind of person who loves solving everyday tech puzzles and helping people get the most from their devices? We are looking for a Junior Service Desk An

We’re looking for a proactive Service Desk Engineer to keep our global teams productive and secure. You’ll own our joiners–movers–leavers (JML) processes, manage access with care, and provide remote support across Windows laptops and MacBooks—all while keeping services documented, complian

A challenger bank in the UK is seeking an experienced IT Service Desk Analyst to manage technical issues effectively.

A prominent recruitment agency is seeking an IT Service Desk Analyst to join a law firm in London on a full-time basis. Ideal applicants should possess strong customer service skills, knowledge of Windows 10 and Microsoft Office 365, and familiarity with ITSM software.

IT Service Desk Analyst – 1 Year FTC. London – On Site IT Service Desk Analyst. Our client, a challenger bank, is seeking an experienced Service Desk Analyst who will be the primary point of contact for technical issues, managing them effectively.

Log, prioritise, and manage incidents and service requests using the service management system. Experience working on a busy service desk providing 1st and 2nd line support to 250+ users. Monitor and progress requests, restoring service as quickly as possible.

You will have experience working on an IT Service Desk, with excellent customer service skills, and you can adapt quickly in a fast‑paced environment with conflicting priorities, always keeping customer service at the forefront of everything you do. Working within a team of 8 Service Desk Analysts

The ideal candidate will have strong troubleshooting skills, a background in working on busy service desks, and the ability to work efficiently under pressure.

A leading technology service provider in the United Kingdom seeks a Senior Service Desk Engineer. This critical role demands providing exceptional service desk support to clients across various platforms. This position offers a chance to enhance customer satisfaction and improve service delivery sta

PIC is seeking a Service Desk Analyst to join our IT team. As the frontline support function, the service desk ensures employees remain productive and systems run reliably. Provide IT support via Phone, ServiceNow, Tech Bar, and desk-side visits.

A recruitment agency is seeking a Service Desk Analyst to join a mission-driven team in Gloucestershire.

A leading IT service provider is seeking a Service Desk Analyst for a university placement starting in Summer 2026. This role offers the chance to gain invaluable IT experience within a busy Service Desk environment in London. Responsibilities include providing first-line support and excellent custo

Learn how a service desk operates day‑to‑day. Experience in customer service is advantageous, though not required. We’re a dynamic leader in cloud technology solutions, helping organisations revolutionise their operations through the power of Microsoft 365, Azure, and cutting‑edge cloud serv

A leading IT service provider in Solihull seeks a 3rd Line Service Desk Engineer to join their Centre of Excellence – North team. Ideal candidates have strong knowledge in server operating systems, cloud environments, networking, and customer service experience.

A leading financial services firm in Greater London is seeking a Service Desk Analyst to ensure employees remain productive by tackling incidents like software errors and hardware failures.

At RI, we believe we can reinvent retail operations through advanced analytics, growing sales and profitability for our global retail and consumer goods clients.As a Systems Engineer you will be part of a team supporting our technical infrastructure and our applications on a 24/7 basis.Our systems a

A leading educational institution in fashion is seeking a proactive Service Desk Technician to manage IT support requests and ensure smooth operations. Candidates should possess strong technical knowledge, particularly in Microsoft systems and IT service desk experience.

A leading financial services provider is seeking a Senior IT Service Desk Engineer for their London office.

Provide white‑glove VIP service for executives which includes support for desktop/laptop hardware, software, mobile devices, cloud applications and collaboration tools. Technology Services Group team. Work alongside a team of desktop technicians to respond swiftly to Executive requests.

A leading retail company is looking for an Engineer to join their Service Desk team in London. The role involves providing IT support, troubleshooting hardware and software issues, and managing service requests.

Experience: A proven track record of delivering high quality IT Service Desk support, working on a Service Desk supporting a 1000+ user, multi‑site environment. Job Title: IT Service Desk Analyst. As an IT Service Desk Analyst, you will be the first point of contact for all IT-related issues and r

We are looking for a proactive and customer-focused Service Desk Analyst to join our dynamic team within a Managed Service Provider (MSP) environment. Service Desk Analyst – Sulaiman Alqudaibi Co. Maintain clear and accurate records of all support interactions in the IT service management tool.

NES Technology Service (NTS) has created a strategic programme for the transformation of digital based services to allow NES to become a leading digital organisation in Scottish Health, digital by default and fully aligned with the Scottish Government’s technology strategies. We are looking for so

Based in our IT team, the role of IT Service Desk Analyst is to provide first-line support to LNER staff for incidents and service requests. Carrying out initial diagnosis on all logged incidents and service requests received at the Service Desk ensuring that all details are captured from the custom

Work closely with project management and the service desk to ensure service level promises are met. Assist the service desk manager as required for 3rd line technical escalation support tickets. The successful candidate will take ownership of escalated issues from the Service Desk and work closely a

Answer incoming calls to the Service Desk, logging and actioning in CRM following established Service Desk procedures. To deliver 2nd line technical support in a service desk environment supporting multiple clients, acting as an escalation point for other service desk engineers. Propose improvements

Service Delivery: Ensure service desk operations align with ITIL best practices and resolve incidents and service requests within agreed SLAs. Promotion of Service Desk: Promote service desk activities across the organisation and develop knowledge‑base articles, key documentation, and self‑serve