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Using the Helpdesk ticket logging system to facilitate Desktop / Remote Support.

Experience in a service desk or IT support role is desirable but not essential, as full training will be provided. Saffron Building Society is seeking a Service Desk Analyst to join our team on a full-time, permanent basis, based in. Work collaboratively with internal teams to improve service delive

However, the Service Desk covers the hours between 8. Service Desk and Incident Management Lead. Each member of the Service Desk must also be able to pass a.

We’re looking for a proactive and technically capable Service Desk Analyst to join our Clients IT Service Desk team. Experience in a service desk or IT support role. Reports to: Service Desk Team Lead.

We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Engineer to provide support to Global users.

A financial services organization in the United Kingdom is seeking an experienced 2nd Line Service Desk Engineer to provide high-quality technical support within a structured, regulated environment.

A global investment organisation is seeking a Service Desk Analyst to provide exceptional first- and second-line support within their IT team. This role involves diagnosing and resolving technical issues while ensuring high service quality.

Desirable: Qualification within IT service delivery. Desirable: 1+ years customer service experience. Strong knowledge of Telecommunications, Telematics, IT Services.

We’re seeking a skilled, customer-focused IT Service Desk Analyst to join a busy support team within a well-established financial services company. IT Service Desk or similar support role. Experience in the financial services sector.

Working knowledge of service desk ticketing tools such as ServiceNow or ManageEngine. Service Desk Analysts provide a comprehensive first line of IT support to employees within Taylor Rose. As the face of IT, they provide support, administration and troubleshooting services covering the full scope o

Senior IT Service Desk Engineer. You will be fully backed by the wider IT service desk and technology team. Resolve incidents and service requests, troubleshooting a wide range of issues.

A healthcare service provider in the UK is looking for a Band 4 Service Desk Analyst to manage IT queries efficiently. The successful candidate will act as the first point of contact for the Service Desk, logging and resolving calls and ensuring high standards of customer service.

As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.

Play an active role in the support space and work closely with the Service Desk Lead and other Service Desk Analysts in the company. We are actively seeking an experienced Service Desk Analyst – Application Support in England to work remotely for our global Service Desk team. Experience with servi

A leading IT solutions provider in Greater London is seeking a Service Desk Analyst for their Hospitality Team. Candidates should have 1st line IT support experience, ITIL knowledge, and excel in providing proactive customer service.

A leading law firm is seeking an IT Service Desk Analyst to provide 1st line IT support for internal staff. The ideal candidate will have excellent troubleshooting skills, a minimum of 12 months of help desk experience, and proficiency in Microsoft Office 365.

University Placement Year - Service Desk Analyst (Starting Summer 2026). Service Desk Analyst - Placement year. As part of our placement intake for Summer 2026, you will gain superb experience of IT within a busy Service Desk environment.

Service Desk Analyst, IT Support Engineer, ITIL, Professional Services, Microsoft Troubleshooting, London. Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. You MUST have Professional Services experience, along with good IT Suppor

The Service Desk Coordinator (SDC) is responsible for overseeing the service desk workflow, overseeing dispatching, managing ticket workflows and ensuring that all IT support requests are handled promptly and efficiently. This role involves maintaining high levels of efficiency within the service de

A local government authority in London seeks an IT Service Desk Analyst to deliver exceptional IT support.

Incident Response: Address incidents and service requests escalated from the Service Desk that cannot be resolved remotely. Escalation Management: Escalate high-priority (P1/P2) incidents to the Service Desk Supervisor or Costain Service Account Manager. Effective Collaboration: Work collaboratively

Proven experience in an IT support or service desk role. Familiarity with ITSM tools (ServiceNow, Freshservice, etc. This may include a presence at the client sites in the event of unforeseen IT incidents co-ordinating resolution with the Managed Service team in Newcastle-upon-Tyne.

The Senior Service Desk Engineer role is critical to ensure the effective and continuous provision of service desk support to clients. Build excellent working relationships within the Service Desk team(s), with other teams within the Managed Services Department, as well as within the wider organisat

Sound knowledge of Service Desk and Asset Management software. Excellent written skills and experience with documenting incidents/service requests and resolutions. Support the mobile communication service.

We’re not just about fixing issues; we’re about creating solutions! No two days are ever the same within this role, and the successful candidate will be expected to identify trends and patterns, which will inform continual service improvement activities and contribute to the transformation of th

Familiarity with IT Service Management (ITSM) tools, mainly Jira Service Desk and have an understanding on how Service Desks operate. The Service Desk AI Product Owner will manage, develop and improve the Service Desk AI Assistant. Leverage automation capabilities to reduce manual workloads for the

A reputable Managed Service Provider in Greater London is looking for an experienced Service Desk Engineer to join their technical support team. Join a team that values diversity and a proactive mindset as you help improve client services.

A leading IT service provider in the United Kingdom is seeking a 2nd Line Support / Level 2 Service Desk Analyst to join their on-site team. This role is pivotal to maintaining excellent service standards in a busy environment.

Technical Support Engineer / Service Desk - (1st & 2nd Line).

Our Service Desk Analysts are part of a skilled team that work closely with our customers to ensure their ICT Infrastructure operates at the optimum capacity and with minimum disruption to service. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even

A financial services provider is seeking a proactive Service Desk Analyst to join their IT team in London. The ideal candidate should have experience in a service desk role, good knowledge of Microsoft 365, and strong problem-solving skills. This role involves resolving technical issues, managing se

A renowned cultural institution in the UK is seeking a Service Delivery Manager to oversee the Information Systems Service Desk and ITSM platform. This role emphasizes service delivery excellence, requiring collaboration with various departments and a commitment to continuous improvement based on se

A regional building society in Saffron Walden seeks a Service Desk Analyst to provide first-line IT support. The role requires strong customer service skills, a proactive attitude, and a full UK driving licence for commuting.

A recruitment agency is seeking an IT Service Desk Analyst in Epsom. This hybrid role requires strong technical support skills, excellent communication, and 5+ years service desk experience. The Analyst will log and resolve incidents, deliver customer-first support, and collaborate on projects to im

A staffing agency in the UK is seeking a Support Analyst to provide first point of contact Service Desk support. The role involves resolving support tickets while maintaining high customer satisfaction and adherence to service level agreements.

An IT and Communications service provider in the South West is looking for a Service Desk Analyst to join their growing team. The role involves providing first-line technical support, diagnosing issues with desktop and network systems, and documenting solutions effectively.

Assist the Service Desk Team Leader in managing our service desk in such a way as to deliver excellent customer service. Experience with how an ITIL service desk runs. Line IT Service Desk Engineers.

As a Service Desk Analyst, you’ll be part of a global IT team delivering exceptional first- and second-line support to users across multiple regions. You’ll act as a key point of contact for technical issues, ensuring a high standard of service through phone, email, remote support, and desk-side

An established IT services provider in Sheffield is seeking a Service Desk Engineer to join their team. The role involves troubleshooting Windows and Microsoft 365 issues, responding to user support requests, and managing service tickets.

A leading IT services provider in Greater London is seeking an IT Service Desk Analyst to support its IT functions on-site. You will serve as the first point of contact for IT support, resolving technical issues and managing service requests.

Job Description: 3rd Line service desk engineer (MSP). Be the ultimate escalation point for our service desk owning the most complex technical incidents across our diverse SME client base. Reporting to the Service Desk Manager, you'll define how we approach the technical challenges that determine wh

An employment agency is recruiting a 1st Line Service Desk Engineer for a growing IT team in Plymouth.

A managed IT services provider in the United Kingdom is seeking experienced 2nd Line IT Service Desk Engineers to support customers via phone, live chat, and email.

A private equity-backed analytics firm in Greater London is seeking a proactive Service Desk Engineer to support global teams.

A leading legal practice in Bristol is seeking a Service Desk Engineer to provide IT support across global locations.

Perform Quality checks on Incidents and Request tickets raised by the IT Service Desk Team, to ensure consistency of Service. Assist and support the IT Service Desk Manager with process Implementation and continual service improvement. Service Desk Analyst x2 - Healthcare - Essex.

A leading IT services provider in the United Kingdom is seeking a proactive 1st Line Apple Mac Engineer. In this role, you will be responsible for resolving incidents, supporting Apple Mac requests, and ensuring high-quality service for clients. Ideal candidates have a strong customer service backgr