Senior Project Manager
hace 2 días
Park Ridge
Job Description Who We Are PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers. What You’ll Do The Senior Project Manager role plays one of the most important parts in PCMI’s customer experience lifecycle, getting our new customers - who have invested their time, resources, and trust in us - fully onboarded, configured, implemented, and up-and-running in an efficient manner all while delivering the best customer experience. In this role, you will: • Deliver our software solutions in time and on budget, being on top of project status and always being proactive in driving issue resolution forward., • Demonstrate multi-disciplinary team leadership by effectively utilizing internal and external resources., • Build Trusted Advisor relationships with clients while performing project management best practices throughout the course of all project phases., • Communicate and gather requirements from key stakeholders to formulate a business vision and determine the scope of the project., • Ensure completion of deliverables, managing schedules, customer expectations, meeting milestones, and ensuring customer and project success., • Strong focus on maintaining client satisfaction, enhancing the PCRS package, and communicating successfully to the development team., • Create implementation plans and manage changes to project scopes, schedules, and costs using appropriate verification processes., • Proactively monitor clients’ transactions and processes, perform analysis, and provide recommendations to necessary parties to ensure customer satisfaction with PCMI products and services., • Clearly and tactfully articulate problems, resolutions, and provide recommendations in an understandable manner to both technical and non-technical audiences via conference calls, WebEx, and in person., • Proactive follow-up (daily/weekly) with customers on project status to drive on-time delivery., • Perform ongoing review of project status to identify any project risks along with risk mitigation plan., • Report weekly to management on accomplishments, activities, and progress against goals and objectives; engage management appropriately and in a timely manner in problem determination, remediation, and resolution. Experience • Bachelor’s degree in computer science, Business, Engineering, Information Technology, or related field or equivalent work experience., • PMP Certified, preferred., • 3-5+ years as a customer facing Project Manager implementing SaaS solutions., • Implementation experience with 6–12-month timelines including data conversions and process improvement, preferred., • SaaS delivery experience in either the Insurance, Financial or Automotive warranty industry highly preferred., • Experienced in data driven tracking & verification for project conversion and testing progress., • Experienced in resource scheduling, utilization targets, owning a budget, and have worked extensively in Professional Services., • Passionate about customer success, building relationships, and learning., • Complete knowledge and understanding of the software development lifecycle (SDLC)., • Expertise in creating technical documentation, functional design documents, and workflow processes., • Competitive Compensation from $110,000-$130,000*, • Comprehensive Benefit Package**, • Health, Dental & Vision Insurance, • Health Savings Account (HSA), • Flexible Spending Account (FSA), • Short & Long Term Disability Insurance, • Company-Paid Long-Term Disability, • Company-paid Life Insurance, • Voluntary Life Insurance, • Voluntary Accident Insurance, • Employee Assistance Program, • 401k with generous Company Match, • Commuter Benefits, • Paid Time Off accrued per pay period, • 10 Paid Holidays, • Paid Parental Leave, • Annual Bonus Program, • Professional Development Opportunities, • Employee Events, • Wellness Programs, • Employee Discount Programs Although the role can be remote, PCMI can only hire employees in the following states: • AL, • CT, • FL, • GA, • IL, • MO, • NH, • NC, • OH, • PA