Room Preventative Maintenance
il y a 19 jours
Cleveland
Job Description Position Summary Perform scheduled preventative maintenance in guest rooms, meeting rooms, and/or public spaces as required, including flipping/inspecting mattresses, box springs and assembling bed frames, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, dusting, touch-up painting, touch-up furniture ensuring that all necessary hardware and appliances are present in the room and in working order, replacing light fixtures, and inspecting and repairing grout and caulking. Maintain, repair and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines. Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Perform general cleaning of all guestroom surfaces to include tub, wall tile, hard floors, walls, windows, mirrors. Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor. Essential Duties & Responsibilities: • Follow guest room preventive maintenance checklist for each room., • Individually complete rooms preventative maintenance (RPM, CARE, GCPM) process. Upon completion, rooms should be clean and all equipment and materials removed from the room., • Complete rooms preventative maintenance process for guest rooms in efficient and effective manner as measured by individual rooms inspections performed by the Director of Engineering or designee., • Perform scheduled preventative maintenance and general cleaning of all surfaces in guest rooms as required, including inspecting/flipping mattresses, box springs, vacuuming behind and underneath furniture, spot cleaning carpets and upholstery, touch-up painting, dusting, cleaning bathrooms, ensuring that all hardware and appliances are present in the room and in working order, cleaning and replacing light fixtures, and inspecting grout and caulking., • Maintain, repair, and clean all guest rooms, meeting rooms, and/or public spaces in accordance with the property room preventative maintenance procedures and standard guidelines., • Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor., • Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls., • Address guests' service needs in a professional, positive, and timely manner., • Comply with quality assurance expectations and standards., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Complete appropriate safety training and certifications to perform work tasks., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Policies and Procedures, • Protect the privacy and security of guests and coworkers., • Follow company and department policies and procedures., • Maintain confidentiality of proprietary materials and information., • Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Work is performed indoors and outdoors in a residential setting with regular exposure to cold, heat, noise, people, and equipment., • Able to work independently or as a team member and support managers with special projects., • Strong collaboration skills – works well across functional areas—excellent relationship-building skills; able to collaborate with various levels of the organization., • The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully., • High school diploma or GED, • 1+ years of related experience, • Excellent communication skills are critical, including verbal and written., • Must possess superior customer service, communication, and interpersonal abilities., • Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations., • Able to influence effectively; gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities, • Superior analytical and problem-solving capabilities., • A strong strategic and business mindset., • Excellent organizational skills., • Knowledge of apartment building maintenance., • Knowledge and skilled in minor repairs and hand tool use., • Demonstrated knowledge and ability to diagnose and repair routine maintenance issues., • Knowledge and ability to operate power tools., • Ability to manage difficult or emotional customer situations; respond promptly to customer needs; Solicit customer feedback to improve service; respond to requests for service and assistance; and meet commitments., • Ability to prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; and develop realistic action plans., • Ability to focus on solving conflict, maintain confidentiality, and keep emotions under control., • Ability to balance team and individual responsibilities; exhibit objectivity and openness to others’ views; give and welcome feedback; contribute to building a positive team spirit., • Respect: Respect is shown by demonstrating a sense of self-awareness and reflecting on one's own words and actions to adapt, grow, and succeed. We embrace our differences while recognizing what brings us together., • Collaboration: Collaboration begins with strengthening our relationships with our residents, owners, partners, and employees, relying on strong communication and a deep understanding of the values and needs of all those involved., • Service-Focused: Understand what internal and external stakeholders value and anticipate their needs; strive to create a meaningful experience and build lasting relationships. We are an Equal Opportunity Employer. Each applicant for employment is solely based on job qualifications, regardless of race, color, religion, sex, sexual orientation, genetic information, age, disability, national origin, veteran status, or any other classification protected by law. Background Check Process Employment with Millennia Housing Management, Ltd. is contingent on completing a complete background check process, including reference, pre-employment drug testing, credit, and criminal background review. Acknowledgment: This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. The employee signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position. Duties, responsibilities, and activities may change with or without notice.