Client account manager jobs in Des Moines, Iowa - Page 2Create job alerts

Job DescriptionBenefits: • 401(k) matching, • Dental insurance Benefits/Perks • Competitive Pay, • Professional Development, • Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, providing documentation., • Answer customer calls and correspondence regarding new or existing insurance policies and service all claims which include regular and after-hour claims., • Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary., • Conduct client calls or send emails to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals., • Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution., • Review policies; verify accuracy and facilitate corrections, as needed, between client and carrier., • Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system., • Hold a Personal Lines insurance license required by your state and have a minimum of five years personal lines insurance account management experience as well as a Bachelors Degree or comparable work experience., • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects., • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations., • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision., • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation., • Can be partially remote, but must be based in Iowa. Flexible work from home options available.

Job DescriptionBenefits: • 401(k) matching, • Health insurance Benefits/Perks Competitive Pay & Benefits including 401K, Flex Plans, PTO and VTO. Professional Development opportunities Job Stability in a growing industry Responsibilities • Personal Lines Account Managers are responsible working together with clients, producers, and insurance carrier personnel to process and manage all account--related transactions., • Daily tasks include processing renewals, billings, cancellations and reinstatements in a timely manner., • Personal Lines Account Managers effectively and professionally handle all other client inquiries and requests. Seek assistance from the Senior Personal Lines Account Managers or Personal Lines Lead when appropriate., • Follow Personal Lines policies and procedures when completing work tasks., • Offer suggestions for improvements to policies and procedures as appropriate., • Hold a Personal Lines insurance license required by your state and have a minimum of two years personal lines insurance account management experience or comparable work experience., • Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects., • Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations., • Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision., • Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. Experience with Applied EPIC is a plus., • Can be partially remote, but must be based in Iowa. Flexible work from home options available.