Hardware jobs in Orange, California - Page 7Create job alerts

Job Description Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an IT Operations Field Specialist, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes. You Will: • Collaborate with operational leadership and other partners to assess and deliver on functional needs of the business in relation to hardware and software standards., • Monitor, provide assistance with and achieve resolution to all issues, service tickets and projects in given area. Enter, monitor and complete all entries in the Support Desk tracking system, which includes stating the issue(s), listing all troubleshooting steps, providing a resolution and marking the records as complete., • Communicate frequently with business leadership to have understanding of ongoing and future projects to ensure that the IT team is prepared to assist when needed., • Visit sites (not frequently required for after- hours support) and offices to check in with the managers and all other users to find new and resolve active issues., • Assist with installation, relocation, configuration, troubleshooting and ongoing usability of phones, desktop computers, peripheral equipment and software., • Interact with IT Operations Manager and Subject Matter Experts (SMEs) in other IT teams such as Clinical Applications, IS Admins, Service Desk and Infrastructure to resolve user issues and further develop understanding of systems, applications and workflows., • Maintain a strong working knowledge of all the equipment and systems supported by the IS Service Desk by keeping current with all documentation and by participating in continuing education programs., • Utilize industry best practices to maintain appropriate level of LAN/WAN and computer systems security as established. Identify and work with IS Admins support staff to rectify any noted deficiencies., • Assist in maintaining oversight of all IS inventory stock; including ordering, receiving, tracking, and deployment., • Perform preventative maintenance on equipment, maintain acceptable cable management practices and clean work area/computer rooms., • Evaluate existing systems and/or user/business needs to analyze, design, recommend and implement system updates and/or changes., • Monitor and maintain computer rooms, while keeping a working knowledge of the configuration and purpose of the equipment in each room., • Collaborate with vendors (Network, Voice Team, etc.) to escalate issues and create service tickets in their external ticketing system. Communicate and deliver resolution to end users., • Configure, monitor and support internal and external networks., • Provide end user support with application functionality and escalate issues as needed., • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations, • Able to demonstrate high level of attention to detail, excellent organizational skills and have the ability to multitask, • Bachelor's or Associate's degree in a related technical field and/or a minimum of one (1) year of IT Support work experience., • Demonstrate strong operational and analytical abilities, with superior communication and interpersonal skills. Ability to communicate effectively in person and in writing with all employees, customers and vendors (ability to communicate in a non-technical manner if needed)., • Possess and utilizes excellent customer service skills, • In-depth knowledge of PC, printer, file servers, print servers and network operations., • Knowledge of network cabling, switches/hubs, routers, firewalls, network diagnostic tools, network operating systems and TCP/IP protocol is essential., • Strong knowledge of Microsoft Windows operating systems, personal computer software set up and installation, and PC connectivity., • High level of proficiency and demonstrated effectiveness in problem determination and resolution., • Demonstrated ability to establish and meet work schedules within limited time frames and under tight deadlines and willingness to work additional hours beyond your regular shift as the need arises., • Working knowledge of Microsoft Office Products, encryption software and other PC based software applications, • Comprehensive Medical, Dental and Vision coverages., • Health Savings Accounts with employer funding., • Wellness dollars, • 401(k) Employer Match, • Free services at any of our imaging centers for you and your immediate family.

Job DescriptionField Desktop Support Tech- Bilingual in English and Korean Role: Full Time Shift Time: 12 noon- 8 PM PT Location: Orange County, CA Onsite/In-person Responsibilities: • Desktop support experience- troubleshooting, configuration, software installation, • Experience with ticketing system, • Review onboarding requests, review tickets and document issues, • Adept at M365, Windows, Active Directory, ticketing systems, • Provide troubleshooting and support to end users on a variety of issues- incidents and problems, • Provide technical assistance to the customer (Examples) • Password reset, • Account information, • Case number information, • Adobe Reader issues, • Brower issues, • Technical computer issues, • Internet connectivity • Set up equipment for employee use, • Image computers using a variety of methods, • Install and perform minor repairs to computers and peripheral equipment within the office premises, • Strong networking skills- IDF/MDF, switches, routers, access pointExperience:, • 2-5 years of experience in software, hardware and network, • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365, • Experience with of Windows, M365, PC and Printer configuration, • Strong customer service skills, detail oriented, and deadline driven, • Strong communication skills and client interfacing skills kiNmZdPHO2

Job Description Position: IT Technician – Level IV Reports to: IS Director Position Type: Exempt Overview: This is a newly created hands-on role responsible for ensuring the performance, reliability and continual improvement of the company’s core IT services under the direction of the Director of IS/IT. The role oversees all aspects of infrastructure and various corporate applications such as but not limited to: ETRM, FS, TAS, M/O365 administration, service desk operations, cybersecurity, and IT project execution. The role highly interacts with upper management and plays critical part in ensuring IT support to all functional areas within the corporate office and the terminal facility. Responsibilities: • Overseeing of all company’s networking not limited to: firewalls, switches, WAPs, S2S VPN, Client VPN, etc. Strong understanding of the 7-layers ODI Model for troubleshooting is needed., • Rack/Stack/Setup/Configure servers and clustered-servers for any purpose., • Plan/provision/post-launch virtual machines for V2V/P2V migrations., • Plan and provision proper backup of all servers., • In-Depth knowledge of script via PowerShell., • Overseeing the lifecycle of desktop hardware and software, including procurement, deployment, upgrades and disposal., • Maintaining desktops operating systems, configurations, and security settings., • Troubleshoot technical issues related to desktop computers and peripherals., • Implement and enforce desktop security policies and standards., • Manage user access controls and permissions., • Lead and coordinate IT projects related to desktop infrastructure, including hardware deployments and software upgrades., • Formulate project scope, timelines, budget, and deliverables for desktop-related IT programs., • Collaborate with executive management in the understanding of the business requirements translated into technical specifications., • Monitor project progress, identify risks, and implement corrective actions., • Program management and team leadership is required., • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers., • Superb ability and dexterity to manage multiple projects, activities, and tasks simultaneously., • Intermediate knowledge of MS Excel in the area of filters, pivot tables, database connections, and VBA., • High level of analytical skills to resolve issues in the areas of responsibility., • Knowledge of Window servers and desktop products., • Familiarity with Linux servers (Ubuntu & Redhat)., • Knowledge of remote access setup for users., • Demonstrated ability to administer a 100+ node network, including SonicWall firewall; CISCO is acceptable., • Working knowledge of following: SCALE Computing VM System; VMWare acceptable. VOIP systems and Polycom equipment. Broadvoice preferred. Backup solutions. Carbonite backup system preferred. Microsoft Server, Active Directory, VPN, and SAN management, and MS Admin Center. Antivirus solution. Crowdstrike preferred. Active Directory, MS Entra, and NETLOGON., • Demonstrated ability to support networked printers and MFPs., • Extreme discretion & confidentiality with the dealing with restrictive information., • Ability to clearly and concisely convey and be able to document issues and resolutions., • Work well with others. Good attitude and personable when it comes to interactions with internal and external customers., • Must have valid California driver’s license., • Must be US Citizen or Permanent Resident (I-551)., • Must be able to lift 50 pounds as needed. Other Requirements: • The company operates 24/7 schedule. This position is on-call for all off-hours, weekdays, and weekends. Backup support for vacation/holidays, as needed. Flexibility to accommodate variable demands is required and non-negotiable., • Overall experience in the IT field between 5 - 7 years., • Extreme quick learner. Compensation: • To be determined based on experience and education.

Job Description Econolite® is an innovator of Intelligent Transportation System (ITS) solutions, products, and services. Our technology is helping save lives and making the Smart City a reality. If you want to be at the forefront of this intelligent technology revolution, we want to talk to you about being part of our team. Econolite is committed to employing the best talent that will make significant contributions to building a safer, connected world. Econolite's ITS solutions ease traffic congestion, provide safer mobility, and improve quality of life. As the one-stop-shop leader for traffic management systems, sensor products, and services, Econolite is committed to the advancement of connected and autonomous vehicles, smart cities, and cybersecurity. The Field Support Representative provides technical support to local and regional sales offices in all technical aspects of Econolite Control Products in Southern California. Complete knowledge of product hardware and software applications set-up is required and understanding of systems installation for the purpose of advisement to the Agency and Contractor, some on-the job training is required. DUTIES • Provide advice and information to the Contractors and Agencies re: Products manufactured or supplied by ECPI., • Proficient in traffic installation at the cabinet level, troubleshooting, and reading technical manuals/documents, • Assists the sales team by uncovering customer needs and providing leads for follow-up; supports the sales process by presenting solutions and technical information to customers, • Demonstrate continuous effort to improve operations, decreases turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service, • Supports industry trade events by installing Econolite solutions and providing technical sales information to customers and prospects, • Trains and mentors FSRs with respect to products, installation, troubleshooting and interpreting pan and specifications, • Must be able to use sound judgment, reasoning, and logic to execute tasks, • Provide turn-on support for Econolite-manufactured products, ensuring proper functionality and setup., • Minimum 5-year of work experience in electronics or comparable work experience; four-year degree preferable, • IMSA Traffic Signal Field Technician certification (IMSA Level 2) within 3 months of hire, • Ability to read, analyze, and interpret electronic schematics, engineering drawings, user manuals, and technical documents, and troubleshooting guides, • The successful candidate is a fast learner who retains knowledge, applies training and must have previous technical experience in the traffic industry, • Computer literacy in the following software a plus: Microsoft Office Suite, Windows or Max OS X, Microsoft Dynamics CRM or other CRM system, and Document daily activities in Microsoft Dynamics CRM, • Ability to effectively present information and respond to questions from groups of managers, customers, and the general public., • Must be able to stand, walk, squat, and bend at the waist for extended periods of time, • Safety sensitive position—will be required to work at busy traffic intersections, • Required to drive up to five hours a day; ability to lift and carry up to 40 pounds The base pay range for this full-time non-exempt position is $28.00 - $36.00 per hour plus benefits. Pay ranges are determined by various factors, including role, experience, and location. The pay range displayed reflects the minimum and maximum target for new hire base pay rates for this position. Within the range, actual individual compensation is determined by various factors, including location, job-related skills, experience, and relevant education or training. BUSINESS TRAVEL Extensive business travel within assigned district. Occasional travel outside of assigned district in support of Area or National requirements PRE-EMPLOYMENT All candidates who accept employment will be subject to a background investigation and drug screening. For applicable roles, candidates who accept employment will also be subject to a Motor Vehicle/Driving Record screening. BENEFITS This role is eligible for benefits: weekly pay, weekly PTO accrual, paid holidays. Various medical plans, dental, vision, flexible spending accounts, direct deposit. Basic life, LTD, 401k discretionary match. Other voluntary benefits include: Identity theft protection. DISCLAIMER The above statements are intended to indicate the general nature and level of work performed by employees within this classification. They are not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, skills, and qualifications required of employees assigned to this job. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, lactation, ancestry/national origin, citizenship, age, disability, arrest and court records, military & veteran's status, Genetic Information & Testing, Family & Medical Leave, or any other classification protected by state or federal law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination. An Equal Opportunity Employer - Non-Smoking Facility

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. We are seeking an experienced and motivated Tier 2 IT Support Specialist to join our remote IT support team. In this role, you will serve as an escalation point for complex technical issues unresolved by Tier 1 support during the weekdays. Weekend shift role is typically first line response to client incidents, service requests as well as responding to monitoring event alarms. You’ll provide remote assistance to end users across multiple environments, supporting hardware, software, network, and access management issues. This position requires excellent problem-solving skills, strong communication, and a customer-first mindset. Key ResponsibilitiesPhone Support: • First point of contact for all inbound calls in the Support Call phone queue, outside of working hours. Screen all calls, assign priority, address issues and requests, or route as required., • Conduct outbound calls to customers, clients, vendors, etc. as required., • Special handling of calls as required (Sales)., • Must be mature, self-actualized, patient with end-users, and able to deal with varying levels of client disaffection. Customer Support/CRM: • Field incoming help requests from clients via phone, email, & ITSM ticketing system in a helpful and courteous manner. Generate/update ITSM tickets for new and existing client issues., • Determine priority of support requests based on customer urgency and impact of the reported, • incident. Build rapport, elicit problem details from clients including nature of problem & error information., • Add, update, remove, verify ITSM ticket information as needed, including security pins, questions, updates, new client onboarding/offboarding, etc., • Perform ‘scripted’ and documented solutions as outlined in our KB (knowledge base), as qualified and trained. Perform functions like Account/Session lockouts, password resets, connection setup, email/mobile client setup, etc., • Record, track, & follow documentation during the incident process, including all supervisors’ instructions, and successful/unsuccessful solutions applied through the final resolution or escalation., • Perform application upgrades and updates scheduled outside of working hours, • Review/Triage Monitoring event alarms, decide to action or route to appropriate ticket queues, • (RFQ or Virtual Infrastructure). Understand and apply policies and guidelines for escalations, • Review/Code all cases coming into the ticket queue during shifts, • Review and provide first contact to any cases, • Actively review the KB and participate in cross-training opportunities to advance to the IT Support Specialist position. Tier 2 Support: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session., • Set up and configure virtual desktops utilizing VMware Horizon and associated applications., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform remote installations of client applications within a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.), • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution., • Participate in IT projects including deployments, office moves, system migrations and server upgrades. Skills, Knowledge & Expertise• 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus. • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP are a plus., • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus., • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls., • Intermediate knowledge of VMware and Hyper-V environments., • Strong knowledge of Windows Server., • Strong knowledge of Windows AD, DHCP, and DNS., • Database experience, including knowledge of SQL., • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace., • Interest in Cloud Engineering and its impact on greater business practices., • Skilled at working in tandem with a team of engineers, or alone as required. Experience: • Minimum of 3 years in a support role within a Managed Services Provider (Tier 2 escalated support)., • Experience supporting/deploying virtual desktop instances, printers, mobile phone devices., • Troubleshooting network connectivity issues., • Preferred: Associate’s degree in information technology or a related field., • Mandatory: High School diploma or equivalent.

Job DescriptionDescription⚠️ BEWARE OF JOB SCAMSAll job emails will come from pinpointhq.com, our ATS. The Tier 2 IT Support Specialist provides both on-site and remote technical support to clients. This role involves responding to client issues, incidents, and service requests, as well as monitoring event alarms remotely or onsite. The specialist documents, tracks, and monitors problems using an ITSM ticketing system to ensure customer Service Level Agreements (SLAs) are met. Adherence to all department processes and procedures (SOPs) is expected. This role requires full time onsite presence (Monday - Friday) at IronOrbit headquarters located in Anaheim, CA. Key ResponsibilitiesOn-site: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform onsite installations and upgrades of operating systems, applications, and security patches., • Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Maintain and track IT assets; update inventory records and manage warranty returns or repairs., • Support audiovisual systems and video conferencing tools in meeting spaces., • Conduct preventive maintenance on local IT infrastructure to avoid service disruptions., • Act as a liaison between end users and remote IT teams, ensuring clear communication and prompt issue resolution., • Participate in IT projects including deployments, office moves, and system migrations. Remote: • Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting via phone, email, chat or remote session., • Set up and configure virtual desktops utilizing VMware Horizon and associated applications., • Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology., • Diagnose and resolve intermediate network problems (e.g., connectivity, DNS, VLANs); coordinate with Tier 3 for complex issues., • Perform remote installations of client applications in a cloud environment (e.g. QuickBooks, Lacerte, Bluebeam, AutoCad, Revit, etc.), • Manage and support user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support (e.g. Duo, Microsoft), and onboarding/offboarding tasks., • Respond to and resolve support tickets in the IT service management (ITSM) platform; ensure accurate documentation and timely follow-up., • Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution., • 5+ years of experience in a Windows systems administrator role. MS900/AZ900 certifications are a plus., • 3+ years of supporting private/public cloud environments: VMWare Horizon, Citrix, TS/RDS, or other VDI solutions. VCTA/VCP is a plus., • 3+ years working with networking, including TCP/IP, DHCP, DNS, SMTP, HTTP, and distributed networks. CCNA is a plus., • Solid experience using Veeam, Office 365, GPOs, VOIP, MDM, Cisco, Sophos, and SonicWall firewalls., • Intermediate knowledge of VMware and Hyper-V environments., • Strong knowledge of Windows Server., • Strong knowledge of Windows AD, DHCP, and DNS., • Database experience, including knowledge of SQL., • Excellent communication and organizational skills, and the ability to stay focused on completing tasks and meeting goals within a busy workplace., • Interest in Cloud Engineering and its impact on greater business practices., • Skilled at working in tandem with a team of engineers, or alone as required. Education• Preferred: Associate’s degree in information technology or a related field. • Mandatory: High School diploma or equivalent.

Job DescriptionField AI is transforming how robots interact with the real world. We are building risk-aware, reliable, and field-ready AI systems that address the most complex challenges in robotics, unlocking the full potential of embodied intelligence. We go beyond typical data-driven approaches or pure transformer-based architectures, and are charting a new course, with already-globally-deployed solutions delivering real-world results and rapidly improving models through real-field applications. We're looking for a Technical Support Specialist with a passion for robotics and problem-solving. You’ll be a key partner to our customers, helping them get the most out of cutting-edge robotic systems. You’ll work closely with our engineering and product teams, dive deep into technical challenges, and be the voice of the user in shaping our technology. If you are enthusiastic about advanced hardware and software systems and take pride in helping users navigate complex technologies with ease, this position offers a meaningful opportunity to make a direct impact.What You Will Get to Do • Be the first point of contact for customers experiencing technical issues with our robotics systems, providing prompt and professional support via email, phone, and ticketing platforms., • Diagnose and resolve a wide range of issues, including mechanical, electrical, firmware, and software-related problems., • Collaborate with engineering and product teams to replicate, document, and escalate unresolved technical issues., • Develop and maintain support documentation including FAQs, troubleshooting guides, and knowledge base articles., • Guide customers through onboarding processes and train users on system setup, maintenance, and best practices., • Continuously monitor system performance data and provide proactive support for recurring issues., • Contribute to the improvement of internal support processes and tools, ensuring a seamless customer experience., • Provide onsite support or operational assistance when required.What You Have, • A Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering, Computer Science, or a related technical field., • 3 years of hands-on experience in technical support, systems integration, or field engineering—ideally within robotics, automation, or industrial machinery domains., • Solid understanding of robotics fundamentals—sensors, actuators, controllers, embedded systems, and communication protocols., • Familiarity with tools like Linux, Python and/or C++, and ROS (Robot Operating System)., • Strong analytical and problem-solving skills with a knack for debugging complex systems., • Experience working with collaborative robots, autonomous mobile robots, or industrial robotic arms., • Familiarity with cloud-based remote support tools, IoT platforms, or robotic fleet management dashboards., • Prior experience writing or contributing to technical documentation or training material., • Ability to thrive in fast-paced, cross-functional environments and juggle multiple priorities without losing focus on the customer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Candidates and employees are always evaluated based on merit, qualifications, and performance. We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.

Job DescriptionAbout Us We are an end-to-end Renewable Energy provider, offering products to commercial and enterprise clients in EV Charging solutions, Fleet Electrification, Solar Micro-grids, Energy storage, Hydroponic farming and Rain Water/Grey Water collection systems. We have been experiencing tremendous growth in all these areas and operate under several government rebate programs that ensure a steady and reliable flow of revenues. Our company handles the entire flow of providing these products and services beginning with Sales, Provisioning, Design and Engineering, Contracting and Construction, Servicing and Maintenance. We are a licensed C-10 contractor and operate construction crews in various areas of CA and soon the rest of the U.S. Reports To Director of Operations What You Will Be Doing The Manager of Technical Support will be supporting a group of Technical Support representatives that provide support to our products. Our EV Chargers are all connected with platform on the cloud which allows for remote troubleshooting, configuration and software updates. Using your communication skills, you will diagnose problems, assess needs, and create solutions to resolve issues and convey them to clients. As needed, you will be able to access our Engineering organization to get advance guidance and support: • The Manager of the Technical Support team (MTS) is responsible for the overall customer relations by providing leadership and direction as they act as the customer escalation advocate within ZIS Services, • This position will manage and lead a team of professionals that have direct contact with the customers, sharing knowledge and experience with colleagues, having the internal knowledge to understand the correct path to direct technical or material issues, ensure a satisfactory conclusion in a timely manner and with a focus on customer satisfaction, • The MTS ensures their respective teams both monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in Service, • The MTS is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators, • Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team, • Provide the team support with direction of the group's overall continuous improvement, • Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support, • Responsible for identifying training and when appropriate delivering training to ensure that the tech support techs have the correct tools to attain customer satisfaction, • Continually strive to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution, • Build new and develop long lasting relationships with customer senior level management, • Accompany respective team members to on-site customer meetings as required such as Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc., • Use your technical knowledge to identify and resolve network and hardware problems; including those related to the integration with 3rd party equipment and solutions (e.g., roaming), • Provide support and cooperate with the Engineering teams of Electric Vehicle manufacturers, Fleet Managers, Field Technicians, as well as owners of our charging stations and drivers;, • Organize your work, communicate via our case management system, and also maintain direct phone communication with the relevant internal and external parties;, • Help coordinate the installation/repair of chargers with our field service partners and assist customers with the activation and configuration of their chargers., • You evolve and adapt along with the company as it innovates and develops our products and services, keeping up with the E(V)revolution!, • Identifies, investigates, and resolves users problems with computer software and hardware., • Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns., • Consults with users to determine steps and procedures taken to identify and resolve the problem., • Applies knowledge of computer software, hardware, EV Chargers and procedures to solve problems.Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions., • Collaborates with other staff to research and resolve problems., • Collaborates with programmers to explain errors and/or recommend modifications in programs., • Arranges service by software or hardware vendors to repair or replace defective products., • Maintains knowledge of technology innovations and trends., • Performs other related duties as assigned.Requirements:, • Proven customer support experience, • Salesforce experience is a plus, • Track record of over-achieving quota, • Strong phone contact handling skills and active listening, • Familiar with CRM systems and practices, • Customer orientation and ability to adapt/respond to different types of characters, • Excellent communication and presentation skills, • Ability to multi-task, prioritize and manage time effectively, • College Degree, preferred in Engineering, • Minimum five years experienceTechnical Support Manager top skills & proficiencies:, • Customer Service, • Product Knowledge, • Quality Focus, • Market Knowledge, • Documentation Skills, • Listening Skills, • Phone Skills, • Resolving Conflict, • Multitask, • Patience, • Negotiation, • Positive Attitude, • Attention to Detail, • People Oriented, • Analysis, • Problem Solving, • Organizational Skills, • Adaptability, • Ability to Work Under Pressure, • Computer Skills

Job Description U.S. Citizenship Required for this Position BRIEF DESCRIPTION OF JOB DUTIES: The IT Manager is responsible for overseeing the planning, implementation, and management of FEI-Zyfer’s information technology systems and infrastructure. This role ensures secure, reliable, and efficient IT operations while supporting business objectives and maintaining compliance with NIST Cybersecurity Framework (NIST CSF), Cybersecurity Maturity Model Certification (CMMC/CRSS), and applicable regulatory standards. KEY RESPONSIBILITIES Infrastructure & Operations • Oversee installation, configuration, and maintenance of hardware, software, networks, servers, and VOIP phone systems, • Maintain IT equipment inventory and ensure proper lifecycle management of assets., • Monitor and manage system performance, availability, and capacity. Cybersecurity & Compliance • Develop, implement, and maintain IT policies, procedures, and strategies aligned with business, NIST CSF, and CMMC/CRSS requirements., • Ensure data security, privacy, and compliance with industry and defense-related cybersecurity standards., • Conduct cybersecurity risk assessments, vulnerability scans, and security audits in accordance with NIST and CMMC frameworks., • Implement technical and administrative safeguards, including access control, encryption, patch management, and incident response., • Lead efforts in business continuity, disaster recovery, and secure backup systems., • Coordinate with Quality/Compliance teams to ensure cybersecurity controls align with AS9100 and customer/DoD requirements., • Lead internal helpdesk, providing end-user technical support, troubleshooting, and cybersecurity awareness training., • Support ERP implementation, integrations, and continuous improvement., • Evaluate vendor proposals, negotiate contracts, and monitor vendor cybersecurity compliance. Required Skills & Abilities • Strong knowledge of network infrastructure, server administration, and enterprise software., • Experience in manufacturing IT environments and ERP systems., • Proficiency with Microsoft Office, SQL, Adobe, firewall appliances (e.g., SonicWall), and VOIP systems., • Experience with cybersecurity practices, risk management, and compliance with NIST & CMMC frameworks., • Familiarity with vulnerability management tools, SIEM solutions, and incident response processes., • Excellent leadership, project management, and team-building skills., • Strong problem-solving, analytical, and communication abilities., • Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field., • 5+ years of IT experience, including system administration, cybersecurity, and infrastructure management., • Experience with programming languages, operating systems, enterprise backup/recovery, virtualization, and cloud computing., • ERP implementation experience required., • Relevant cybersecurity certifications (e.g., CISSP, CISM, Security+, CMMC RP, or equivalent) preferred., • Ability to sit and work at a computer for extended periods., • Manual dexterity for frequent use of hands and fingers., • Visual acuity for reading technical documents, code, and screens., • Occasional lifting of equipment (up to 50 lbs.)., • Office-based role with occasional after-hours support for cybersecurity incidents, emergencies, or maintenance. Powered by ExactHire:185950

Job DescriptionCompany Description Where Technology Meets Trust Hirsch stands as a global leader in physical security, offering a comprehensive range of physical access control, video intelligence, and analytic-driven security solutions. Our mission is to empower a secure, connected world through digital innovation. Trusted worldwide by an elite group of partners and innovative customers across diverse vertical markets—ranging from airports to seaports, critical infrastructure to government agencies, hospitals to schools, and startups to corporations—we secure the people and places that underpin our daily lives. With a strong international presence and a commitment to technological advancement, we are at the forefront of shaping the future with cutting-edge innovation. At Hirsch, every individual and action holds significance. We believe that our success lies in having the best people in exciting, aligned, and empowered roles with clear missions, goals, and measurable outcomes. Hirsch Values Authenticity, Innovation, and Trust in Technology Authenticity: We use clear language to make technology accessible to everyone, from experts to beginners. We are straightforward and easy to understand. Innovation: We inspire others to think, engage, and create by telling stories that highlight our role as technology futurists. We build for today's world while anticipating tomorrow's needs. Trust: With over 43 years of industry experience, we are a global leader in physical security and digital identity solutions. We are accessible and audience-focused. What Sets Us Apart Community: Collaborating with exceptional individuals significantly contributes to our workplace satisfaction. We recognize that our value is intricately tied to the vibrant community of people we engage with. We seek out individuals who are deeply passionate about their work, relish the art of problem-solving, delight in discovering solutions, and take joy in the process. Innovation: We are forward-thinking tech enthusiasts working on the present while envisioning the future. Our cadre of visionaries brings creative insights to address current challenges, nurturing ideas, identifying opportunities for enhancement, fostering transparent communication, and serving as a source of inspiration to both our team members and business associates. Accountability: With over four decades of industry-leading expertise in security, digital identity, and the Internet of Things, our team embodies the highest standards of integrity and professionalism. Our members are characterized by their unwavering honesty, reliability, loyalty, inclusivity, and respect for others. We take full responsibility for our actions, regardless of the outcome, and view every experience as an opportunity for learning and growth. Impact: Catalyzing Positive Transformation. Our employees contribute to shaping a brighter future through their involvement in pioneering technology. Simultaneously, they play a pivotal role in cultivating an improved workplace by offering feedback to our leadership, knowing that their voices are genuinely valued and respected. Authenticity: We demystify intricate technology, ensuring accessibility for individuals spanning the spectrum from experts to novices. Our workforce experiences a nurturing environment where they can authentically be themselves, enjoying a sense of safety, security, and comfort. Each team member is respected and cherished for their unique identity, with the assurance that their thoughts and viewpoints are not only acknowledged but also hold significant weight within the team. Talent: We recruit industry-leading professionals known for their exceptional skills. We foster continuous growth by offering training opportunities, enabling our employees to excel. Our team members have the privilege of applying their innate talents and honed expertise in their roles, deriving genuine satisfaction from their work, finding it intellectually engaging, and aspiring to advance in their careers. Fun: Embracing enjoyment and laughter is a key ingredient in our work culture. We understand that our workplace is enriched when we infuse it with fun. We actively seek team members who find joy in their tasks, share a zest for problem-solving, and take delight in the journey while achieving solutions. Job Summary Hirsch's Technical Services Team delivers physical access, video and credential solutions to our customers. As an integral member of Hirsch’s Technical Services team, the Velocity Vision Technical Support Specialist Level II works alongside other Technical Services team members, Sales Engineers, Software Engineers, Technicians and Product Managers. The Technical Support Specialist must be able to manage hot issues and will be the point of contact for routine to advanced technical support of Hirsch’s product technologies. The Technical Services Support Specialist will professionally be ready to communicate at any time to all parties involved via email, phone and electronic media. They should have Level II support knowledge and the ability to answer installation and basic troubleshooting questions that can be answered by referring to the product documentation/ticketing system. Troubleshooting may include simple reproductions, installations, configurations and escalation of issues to Level III as necessary to resolve customer issues. Essential Functions ● Receive inbound customer technical support calls via a phone and email queue; utilize trouble ticket application and databases to manage and resolve the customer issues ● Accurately and thoroughly document cases including problem, corrective actions and solutions ● Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary ● Escalate issues to Support Level III as needed ● Connecting/Configuring Hardware, i.e Mix and match analog, IP, megapixel and PTZ cameras ● Install and configure network hardware to include switches, routers, cabling, servers, and wireless devices ● Video Management System (VMS) NVR, Hybrid Video Recorders (HVR), CCTV and Access Control configuration ● Manage data backups and archives ● Act as a Trusted Advisor to customers. Requirements ● 3+ years installing/servicing Video Management Systems (VMS) or NVRs ● IP Video and IT Experience ● Experience with Video Analytics preferred ● Experience with Video Storage ● Store and retrieve video data from VMS Servers, NVRs/HVRs and NAS/SAN Storage ● Manage video Archives and backups ● Ability to diagnose problems ● Ability to actively participate in team support by proposing and implementing solutions. ● Exceptional customer service, overall communication and technical writing skills. ● Ability to communicate and work with other internal departments. ● Ability to work independently with minimal management supervision and as part of team. ● Demonstrated aptitude for providing exceptional customer service in politically charged environments. ● Basic Video Product knowledge ● Entry level networking concepts ● Basic knowledge of Domains, servers, clients ● Experience with virtualization technology including VM Ware or Microsoft Virtual Server. ● Basic Product knowledge and Understanding of Operating Systems Benefits Pay & Perks: At Hirsch, we prioritize pay fairness. Your base salary plays a vital role in our comprehensive compensation structure, and it is established within a specific range. This structure allows for advancement as you gain experience and evolve in your role. Your salary and compensation will be determined based on various factors, including your geographical location, skill set, educational background, and work experience. In the spirit of openness regarding compensation, the base salary range for this position is $65,000 - $70,000/yr. The total compensation package includes: • Competitive Base Pay, • Fidelity 401(k) + Company Match, • 11 Company Paid Holidays, • Generous Paid Time Off, • Medical, Dental, & Vision Insurance, • FSA/HSA, • Fun Employee and Family Events, • Employee Wellness Program, • Supplemental Life Insurance, AD&D Insurance, and Dependent Care plans Equal Opportunity Employer Hirsch is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information, marital status, veteran status, or any other characteristic protected by applicable law. We value diversity and inclusivity, believing that a diverse workforce enriches our company culture and enhances our ability to serve our customers effectively. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the positions available. We strive to create a work environment that promotes fairness, respect, and equal opportunities for all employees. Hirsch does not tolerate any form of discrimination or harassment and is committed to maintaining a workplace free from such behavior. If you require any reasonable accommodation, please inform our HR department, and we will make every effort to accommodate your needs. As an equal opportunity employer, we are dedicated to the principles of affirmative action and take proactive measures to ensure equal opportunity in employment. We are proud of our diverse workforce and remain committed to fostering an inclusive environment that celebrates the unique perspectives and talents of everyone.

Job Description Field Desktop Support Tech Role: Full Time- On site Location: Irvine, CA OSI Digital is looking for a Desktop support technician to join our team. The ideal candidate will have extensive and advanced desktop experience. This person will provide technical guidance and support to our business and customers, their hardware, applications, and operating systems. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally. Responsibilities: • Advanced desktop support experience- troubleshooting, configuration, software installation, • Adept at M365, Windows, Active Directory, ticketing systems, • Provide troubleshooting and support to end users on a variety of issues- incidents and problems, • Provide technical assistance to the customer (Examples) • Password reset, • Account information, • Case number information, • Adobe Reader issues, • Brower issues, • Technical computer issues, • Internet connectivity • Set up equipment for employee use, • Image computers using a variety of methods, • Install and perform minor repairs to computers and peripheral equipment within the office premises, • 2-5 years of experience in software, hardware and network, • Provide technical assistance for user questions/issues on Windows 7, 8 and 10 along Microsoft Office 2010 through Office 365, M365, • Experience with of Windows, M365, PC and Printer configuration, • Strong customer service skills, detail oriented, and deadline driven, • Strong phone and verbal communication skills along with active listening skills PlHeL7IrHP