Help desk jobs in Chicago, Illinois - Page 3Crear alertas

Job DescriptionBenefits: • Flexible schedule, • Opportunity for advancement Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities • Perform a wide range of technical tasks including but not limited to:, • OS installations, hardware diagnostics, and software setup, • Structured cabling (including drilling, running, and dressing cables), • Telecom work (punch-downs, demarc extensions, etc.), • Work independently across various environments: retail, medical, restaurant, and corporate, • Maintain a high standard of professionalism with clients, • Be on call and ready to respond to service requests within your territoryPreferred Skills & Experience, • PC and printer troubleshooting experience (a strong plus), • At least 1 year of I.T. or Telecom experience, and one of the following:, • A+ Certification, • Network+ Certification, • OR 5+ years verifiable field experience in I.T./TelecomRequired Equipment & Qualifications, • Reliable personal vehicle (Public transportation not accepted), • Valid drivers license, • Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers)., • Laptop with Ethernet port, • Smartphone with mobile hotspot, • Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage., • Punctual, courteous, and presentableCompensation & Perks, • Paid hourly while on site, • 1099 contractor position, • Travel pay included (based on time travel; approx. 80-mile radius from home), • App-based tracking for job time and travel, • Exposure to new and exciting technologies and clients, • Opportunity to expand your skills and industry knowledgeAbout AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

Job Description Service Desk Analyst Reports To: Manager—Service Desk Location: Chicago, IL Environment: Hybrid (4 days on-site, 1 day remote) Status: Exempt Who We Are: Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation. Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico. Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry. Whether you’re just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers. Purpose of Your Work: As a Service Desk analyst working within Shared Services (one of our entities), you will be responsible for delivering IT services and support to the entire Redwood enterprise, with on-site presence at our Chicago headquarters and Monterrey, Mexico office and a virtual presence across all our other North America locations. Additional responsibilities include management of endpoints, software, and Redwood’s BMC Remedyforce implementation, as well as Incident Management, Request fulfillment, and assisting security and engineering teams with project tasks as needed. How You Make a Difference Everyday: • Collaborate with management and internal teams to deliver best-in-class service throughout the organization, • Make End User Support more effective and efficient, • Inform management of technology trends, best practices, pitfalls, etc., • Identify opportunities to streamline and automate procedures, • Document processes, procedures, system designs, and user how-to knowledge base articles, • Conduct regular audits of hardware and software assets, as well as user accounts and licenses, • Acquire new computers, manage the existing laptop and desktop fleets, and work with vendors to repair and return to service any faulty devices, • Manage physical phones and softphones, including telephony system management tasks within Cisco Call Manager (CUCM), • Process standard onboarding, offboarding, and access change requests of Redwood staff, • Provide First-level support of existing business applications, • Manages hardware and software assets as well as assent management processes. Maintains and improves the software deployment process and assists in new computer deployment images. Ensure PCs are patched and functioning at a high level, • Adherence to all documentation and administrative responsibilities., • Identifies opportunities to improve security throughout the organization. Informs management of trending threat potentials and zero-day vulnerabilities and provides recommended action plans, • Functions as a subject matter expert on laptops and desktops computing technologies. Keeps management informed and make recommendations that promote the overall effectiveness of the IT services offered to the business You’ve Got This? • Bachelor’s degree in IT or equivalent mix of related coursework and experience, • 2-3 years managing and troubleshooting Microsoft Windows workstations in a corporate environment, • 1-3 years’ experience on a help desk / service desk team in a corporate environment using a formal ticketing platform, • Exceptional hardware and software troubleshooting abilities, • Experience with Windows Management Instrumentation (WMI) and the WMIC. WQL experience preferred, • Demonstrated experience managing user and computer objects in Active Directory and Entra, • Working knowledge of Group Policy. Experience creating GPO’s a plus, • Demonstrated experience managing mailboxes with O365 environments, • Working knowledge of TCP/IP networking and related technologies, including DNS, DHCP, route, switch, and VPN. Candidate must thoroughly understand IP addressing and subnetting and have a conceptual understanding of the difference between VLAN’s and subnets, • Experience managing components of cloud platforms and infrastructure, including AWS and Azure, • Experience using PowerShell to conduct and automate routine tasks. The ideal candidate will know how to perform all the standard ADUC tasks via PowerShell, as well as connect to O365 with PowerShell for user, group, and license management, • Experience deploying software with tools such as InTune and Group Policy What We Offer: • Access to experts and resources for your Learning & Development journey, • Opportunity for internal mobility, • Employee referral bonus program, • Employee Resource Groups (ERGs), • Annual fundraising and volunteer events to give back to communities, • Paid time off, floating holidays, time off to volunteer and rollover, • Paid parental leave, • Medical, dental, vision and 401k plans (with match), • Flexible spending account, mass transit and dependent care plans available, • Health savings account, with a annual company contribution for plan participants, • Short-term and long-term disability; life insurance policies subsidized by company, • Additional benefits including pet insurance, accident care, access to legal advice and more Work Schedule: This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage. Compensation Range: Salary Range: $75,000 - $85,000 This position is eligible to earn annual incentives based on individual and company performance. The estimated pay range reflects an anticipated range for this position. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the geographical location in which the applicant lives and/or which they will be performing the job. Redwood is an equal opportunity employer. Employment decisions at the Company are based on individual merit, qualifications, abilities, and the Company’s needs and resources. The Company does not discriminate in recruiting, hiring, compensation, promotions, discipline, termination or any other aspect of employment on the basis of an individual’s actual or perceived race, color, creed, religion, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, ancestry, citizenship status, age, disability, marital status, military service or status, genetic information, arrest and conviction record, credit history, or any other basis protected by applicable law.

Job DescriptionDescription: This position serves as the Task Order level Service Management Lead who shall be the primary liaison to the Government. This individual will be a Regional lead based in Chicago, IL and supports users across: IL, IN, OH, MI, WI and MN. Responsibilities include: • Daily Operations Management: Provides overall leadership, guidance, assigns tasks and oversee day-to-day operations of the IT Support Services, focusing on the Help Desk Teams. Ensure that both teams operate efficiently and effectively to meet the immediate and strategic IT needs of the Customer, • Oversees IT support service (and related ITIL) processes to make sure they are being effectively executed;, • Leads continual improvement of processes and manages the lifecycle of services;, • Provides oversight and guidance for the implementation of service processes, procedures, work instructions, and associated tools;, • Oversees knowledge management, training and education programs; aligns service processes and activities to the ISO 20000 Information Technology – Service Management standard;, • Provide contract Draft and Final Transition Plans., • Provide Staffing Management Plan of all assigned contractor staff., • Provide Monthly Operational Status Report that captures or summarizes completed tasks, staffing status, financials (to include labor, travel and equipment ODC funds), and any issues/challenges encountered., • Provide Project planning and facilitate implementation of government-approved projects., • Participate in authorized on-site meetings; prepare and present briefings on progress of work, prepare and present debriefings on progress of work, prepare white papers and draft responses to IT-related data calls, as requested by Government COR., • Develop and maintain SOPs to identify collaborative opportunities and support process interaction with other Government and contractor IT groups., • Present SOPs to CORs for review and approval prior to implementation. Certification Requirements: • ITIL v3 Expert and/or ITIL 4 Managing Professional, • iCertified TBM Executive (CTBME), • 10 years of experience managing IT Support Services with scope and complexity., • Demonstrated experience working closely with IT managers, Business Process Partners and end users to establish processes and service level objectives consistent with defined service level expectations., • Demonstrated experience managing teams of IT professionals supporting a large AO with a highly mobile, • 5 years minimum Help Desk/IT support project manager or task lead experience., • 2-3 years of working experience using ServiceNow for Help Desk support and Asset Management

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Job Summary We are seeking a part-time IT Services Technician to join our team, working 20-30 hours per week during business hours. This role will focus on providing high-quality customer service and technical support to our residential and small business customers. The technician will have the ability to work independently and be capable of managing a variety of technical tasks and responsibilities. Responsibilities • Consult with customers in-store, over the phone, and on-site at their business or residence to provide advanced solutions that best fit their needs, • Maintain a positive, empathetic, and professional attitude toward customers at all times, • Perform PC and Mac hardware and software troubleshooting, repair, and maintenance, • Assist with Microsoft 365 administration, including user management, basic security settings, and application configuration, • Execute data recovery and loss prevention tasks, • Upgrade and install software, ensuring compatibility and optimal performance, • Perform network installation and maintenance (wired, wireless, LAN, WAN), • Manage virus protection and Spyware/Adware removal, • Enhance security solutions for home and small business technology, • Deliver one-on-one training for customers on various technology topics, • Collaborate with Senior Technicians, seeking guidance and support when needed Qualifications • Associate's degree in a technology-related field, or equivalent experience, • Minimum of 2 years of experience providing technical support, • Knowledge of PC troubleshooting and repair, • Strong communication and customer service skills, • Familiarity with Windows OS and experience with Mac and Apple products, • Knowledge of Office suite (Word, Excel, PowerPoint, and Outlook), • Valid driver's license and clean driving record Preferred • Proficiency with routers, firewalls, TCP/IP, WAPs, Wireless, and other networking devices, • A+, Network+, or other relevant certifications Benefits/Perks • Opportunity to join an incredible company that values people and results, • Make a significant contribution to our history-making journey, • Be a part of a supportive and caring team that prioritizes learning and growth, • Competitive benefits, including health insurance, vacation, paid holidays, and commission opportunity, • Enjoy the variety and challenges that come with working in a dynamic and rapidly evolving field

Job DescriptionIT Helpdesk TechnicianAbout the RoleMurgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our Chicago locations in Illinois. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems.The Ideal CandidateYou are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes.Key Responsibilities∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system∙ Provide remote support using RMM tools (e.g., ConnectWise Automate)∙ Install, configure, and maintain desktop hardware, software, and peripherals∙ Manage user accounts, permissions, and access controls∙ Troubleshoot and support desktop, laptop, and printer issues∙ Escalate unresolved issues to senior IT staff as appropriate∙ Provide accurate information about company IT services and products∙ Suggest improvements to IT procedures and user experience∙ Document support issues, resolutions, and feedback in a clear and concise manner∙ Occasionally participate in after-hours support, project rollouts, or upgrades (nights/weekends/holidays)∙ Communicate clearly in English (additional languages a plus)Qualifications∙ 1–4 years of experience in a help desk or IT support role∙ Strong troubleshooting and analytical skills∙ Detail-oriented with excellent organizational skills∙ Valid driver's license and reliable transportation ∙ Relevant certifications (e.g., CompTIA A+, Network+, MCP) is a plus∙ Currently pursuing or holding a degree in IT, Computer Science, or a related field is a plusWhat We Offer∙ Competitive compensation based on experience and performance∙ Comprehensive benefits package (medical, dental, vision, and retirement)∙ 401(k) with company match∙ A collaborative and supportive team culture∙ Opportunities for professional growth and career advancement∙ Employee discounts on company productsIf you are passionate about technology and ready to contribute to a growing IT team, we’d love to hear from you. Please submit your resume to be considered. We appreciate your interest and will contact qualified candidates for the next steps. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Chicago area (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Monitor and manage Microsoft Windows 7/8/10 Operating Systems., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a PLUS!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Description Hello! We are a Managed Service IT Provider looking to bring on another entry level technician to grow and flourish at our company. This role is an entry level where you will be exposed to a lot of technology and have a great opportunity to grow and learn! If you like a fun work environment, a good culture, and great teammates, we want to hear from you! Job Duties: 1. Answering all phone calls coming into the Middleground office, 2. Triaging and scrubbing all incoming tickets and working them to resolution or assigning to team, 3. General IT office systems support including setup, management, and troubleshooting of desktops, laptops, printers, phones, and network, including occasional on-call support afterhours., 4. Help Desk L1 duties including support on Microsoft, Dell, Lenovo, HP, and other various products, 5. Physical hardware build outs and configurations., 6. Internal ticketing system usage, administration, and management for all issues, 7. Assist in providing excellent customer service to all Middleground customers, 8. Contribute to the growth and improvement of all internal and external systems Powered by JazzHR p66yhvbs1P

Job Description REPORTS TO: System Administrator TERM: February 2026-December 2026 HOURS: 25-29 hours per week (In-Office) Through artistic excellence coupled with innovative, relevant programming; initiatives to connect with and grow new audiences; engagement with communities to ignite creativity across Chicago; and a modernized Opera House that is the setting for truly great experiences, Lyric is leading the advancement of opera. This collaborative vision will deliver ever more exciting, thought-provoking and inclusive audience and community experiences – while increasing the gravitational pull of our art form, our company, and our city. The Technology Support Intern is responsible for learning and providing Level 1 technical support for the help desk including desktop, network, and peripheral technology infrastructure and service delivery. This position reports to the System Administrator and works closely with all departments for end-user support and service. In addition, the internship offers the opportunity to participate and learn from a variety of current IT projects based on interest such as CRM, Point of Sale, E-commerce, or Networking. DUTIES AND RESPONSIBILITIES: • Efficiently provide IT help desk services., • Assist with basic troubleshooting with a willingness to learn new technologies., • Use Help Desk ticket system to document all requests & resolutions., • End User account management in Active Directory, Artsvision, CMS, Tess\Ramp, etc., • Perform installation of required hardware/software., • Assist users with basic orientation and training for optimum usage of HW\SW., • Act as IT team representative for intake of user assistance requests., • Interface with users via telephone, remote software, or in person to identify, research, and diagnose problems., • Resolve issues or engage other internal/external technical staff to assist, as needed., • Escalate items as appropriate to Level 2 and Level 3 help desk staff., • Currently pursuing an undergraduate degree in computer sciences., • Preferably in the second or third year of an accredited college or university., • 1+ years of experience in Technology Support, or a related technology-oriented discipline., • Strong skills in MS-Office, Windows, Google, and Desktop support., • Good oral/written, documentation, and user service skills., • Exceptional customer service and communication skills., • Developing general knowledge of hardware and peripheral operations and maintenance, including PCs, Canon and HP LaserJet printers, Wi-Fi, Telephones and Microsoft networks., • Sitting for extended periods., • This position requires working onsite at the office., • Ability to operate a computer keyboard, mouse and to handle other office equipment., • Ability to occasionally oversee evening or weekend functions, deployments, or performances., • Fast-paced environment. Job Classification: Part-Time, Non-Exempt Intern Hourly Rate: $16.60 + Weekly $30 Travel Stipend Application deadline: Friday, January 2, 2026 (5:00pm CT) Lyric Opera of Chicago offers intern benefits including professional development and department workshops, complimentary tickets, and other events. Lyric Opera of Chicago is committed to fostering a diverse, inclusive, and equitable workplace and is proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, national origin, sex, gender identity, gender expression, sexual orientation, religion, age, disability, genetic information, pregnancy, parental status, socio-economic status, veteran status, or any other status protected by applicable federal, state, or local laws. We strongly encourage individuals of all backgrounds to apply. Powered by JazzHR 8hFJMX91cH

Job DescriptionDescription: Who is Darwill?: Darwill is a nationally acclaimed marketing communications firm that has an extensive marketing and print portfolio. With four locations in the USA, Darwill provides nationwide solutions including; digital marketing, direct mail, employee communications, and marketing collateral. This position requires for employees to work onsite at the Hillside, IL facility Responsibilities: • Provides one-on-one end-user problem resolution for approved software., • Delivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals., • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems, with assistance of Network Engineers as required., • Assists in creating documentation materials for end-user frequently asked questions (FAQs)., • Configure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues., • Ability to work with little or no supervision and be proactive in all situations., • Understanding of VOIP desk phones, cell phones, and all other telecommunications devices and equipment., • Must have a strong desire to learn and keep abreast of new and emerging technologies., • Provide basic support for all IT related hardware, peripherals, copiers and network access., • Roles and qualifications: You will be responsible for helping our IT organization with various hardware, software and documentation projects. Your ability to manage projects will be essential, as some projects will involve multiple people over a period of time. Your clear written communication skills will be necessary as you update existing or create new documentation., • Though we are committed to providing on-the-job training for all of your day-to-day responsibilities, you will need to demonstrate initiative to step into the role while displaying a polished, professional demeanor, acute attention to detail and exceptional prioritization skills. Preferred skills: • Windows Server and Active Directory Administration version 2019, • Windows 11, • Microsoft Office 365, • Microsoft Entra, • Microsoft Exchange, • Network troubleshooting, • Backup and Restore best practices, any software Requirements: Nice to have: • Yealink and Zoom VOIP, • Familiarity with Amazon Web Services, • Familiarity with VMware, • Experience with Citrix, • Server and Network Security, • Documentation

Job Descriptionoverview The number one goal of everyone in our team is to make our Clients exceptionally happy. The Senior Helpdesk Engineer plays an important role in making sure that happens. The Senior Helpdesk Engineer handles escalated support requests for the Service Delivery Team. They are assigned the support requests that the Junior Helpdesk Technician can’t handle. When help is needed the Senior Helpdesk Engineer can turn to the Service Delivery Manager for guidance and support. RESPONSIBILITIES & TASKS CUSTOMER SERVICE  Work on and resolve escalated Helpdesk Tickets  Delight our Clients with a Friendly, Quick and Helpful Experience  Provide the Client with advanced remote troubleshooting  Remote Hardware Maintenance and Support USE OF OUR TICKETING SYSTEM  Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests  Managing and recording all work though our Ticketing System  Make sure that Client Documentation in well maintained  Split tickets that have several issues into their own individual ticket  Make sure that tickets aren’t “stale” throughout the process USE OF OUR MONITORING & MANAGEMENT TOOL  Review RMM dashboard and apply remediation actions as indicated by our Processes  Review regularly scheduled/automated actions as indicated by our Processes PROJECT WORK  From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise the Senior / L3 Enginner may be required to help with project delivery COMMUNICATION, REPORTING & RISK  Escalate tickets that require Service Delivery Manager support  Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue  Submit Timesheets & Expense reports as indicated on their SOPs  Identify, Communicate and Mitigate potential risks to the Service Delivery Manager and Clients TEAM WORK  Mentor the “Junior” Service Team Members  Follow the schedule provided by the Service Delivery Manager or Service Coordinator / Dispatcher  Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks  Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues  Identify opportunities for improvement and make constructive suggestions for change  Contribute to the process of innovative change effectively  Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO SKILLS AND ATTRIBUTES DESIRED  A love of (and ability to) Solve Problems & Challenges  Great Communications skills, founded in being a good listener  Advanced understanding of support tools, techniques and how technology is used to provide services  Advanced understanding of operating systems, business applications, printing systems and network systems  Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices  Advanced experience and knowledge of working with the Microsoft 365 Platform  Must be able to type quickly and accurately while talking on the phone  A deep desire to deliver an amazing Client Experience  Advanced knowledge of IT Applications, Software & Hardware  The ability to speak both Geek and human  Great Communications skills, founded in being a good listener  A deep desire to deliver an amazing Client Experience  Drivers license  The ability to speak both Geek and Human  The ability to keep up with & adapt to the fast-paced IT world NICE TO HAVE  Experience using a Ticketing system / RMM Tool and PSA software  Experience providing support via remote tools  Experience handling Technical Service Tickets  Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc.  Client Experience Certifications such as Helpdesk Habits etc.  Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business. PERKS • Get your birthday off 🤓, • Generous incentives for reaching Team and Company Goals, • Excellent Health / Dental and Vision plan!, • An easy-going environment and culture (we all enjoy what we do), • The flexibility to work from home (we run a Hybrid office), • A Stand-Up Desk and High-Powered Laptop, • A Proactive Approach to Ongoing Training to help you develop life-long skills CAREER GROWTH For someone looking to progress their role, the Senior Helpdesk Engineer naturally leads into roles such as: the Service Delivery Manager or CTO. Powered by JazzHR qo2gmVu83u

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCOMPANY OVERVIEW Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey. Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis. At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism. If you're interested in joining our mission, click the below links to join our team today! MISSION STATEMENT At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to. JOB SUMMARY Cresco Labs is seeking a Specialist I, Service Desk to provide support services for our corporate, retail and operation teams. As a Specialist I, Service Desk you will be responsible for communicating effectively across internal teams. You will take action to address technical issues, ensuring a timely resolution while also delivering personalized service. You may be assigned technology project tasks, such as installing software, working as part of a support team for new store openings, or testing new IT services. This role is part of an on-call rotation and reports to the Service Desk Manager. CORE JOB DUTIES • Handle initial triage and basic troubleshooting of IT related issues raised by users via ITSM platform or phone., • Assist end-users using remote desktop tools or phone, chat, email support., • Accurately log and document all reported incidents and service requests in ITSM system, Fresh Service., • Assist users with password resets and account unlocks., • Create, modify, and deactivate user accounts, adhering to established SLAs., • Contribute to the development and maintenance of the knowledge base by documenting solutions to common issues., • Support office technology, such as printers, hotel workstations, and conference room equipment., • Support end users by assisting with asset management in all aspects of the business., • Knowledgeable, having experience working in a technology or customer service-related field., • Excellent problem-solving and analytical skills., • Patient, friendly demeanor and commitment to providing exceptional customer service., • Strong verbal and written communication skills, ability to provide professional documentation., • Eagerness to learn new technologies and systems., • Team-oriented collaborator that shares knowledge and experience., • Thrives in fast-paced dynamic environment; can handle multiple high priority projects simultaneously., • Familiarity with Fresh Service, or other ITSM platform, and Microsoft 365., • Foundational knowledge of computer systems and experience troubleshooting hardware and software., • At least 1-2 years of experience in a help desk and/or technology field is preferred. Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position. In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process. Pay Range$21—$24 USD ADDITIONAL REQUIREMENTS • Must be 21 years of age or older to apply Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name. Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.If you are in doubt, please contact us at with questions.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Chicagoarea (Oak Park, IL) and they are in need of a Help Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Monitor and manage Microsoft Windows 7/8/10 Operating Systems., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a PLUS!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Oak Park, IL

Job DescriptionPosition Description: Options Medical Weight Loss is the premier medical weight loss clinic, with locations in 9 states and growing! At Options, we believe our mission goes beyond helping patients lose weightwe strive to be trusted wellness partners, offering the tools and resources to help individuals achieve healthier, more fulfilling lives. Our mission is clear, to end obesity, one patient at a time.Transform your career, transform your life!We are seeking a passionate and dynamic Associate Clinic Manager (ACM) to support the daily operations of our clinic. This role is designed for individuals looking to develop supervisory and leadership skills in preparation for future management roles. The ACM will assist in overseeing clinic operations, supporting patient care, and contributing to business growth. While the ACM may guide and mentor team members, this position does not have direct reports. The ACM will work closely with the Clinic Manager and Medical Provider as part of the in-clinic leadership team to ensure alignment between clinical care and operational goals. Position Responsibilities: Support daily clinic operations, ensuring smooth workflows and exceptional patient experiences. Build personal relationships with patients, providing tailored guidance, feedback, and meal planning to support their health and wellness goals. Perform patient consultations, educating them on the variety of programs offered and assisting in selecting the right plan. Assist in evaluating metabolic health using diagnostics such as body composition analysis, visceral fat levels, and metabolic risk assessments. Develop weekly SMART goals with patients to help them stay focused and motivated toward achieving their outcomes. Administer and train patients on self-administration of subcutaneous and intramuscular injections (training provided). Leverage the Options Health Panel (OHP) to monitor metabolic health markers such as blood glucose, lipid levels, and insulin resistance over time. Educate patients on metabolic dysfunction, insulin resistance, and risk factors for metabolic syndrome, incorporating insights from 12-Month Health Transformation (12MHT) training. Follow up on all leads, set appointments, and ensure final disposition on each potential patient inquiry. Assist in generating new patient leads by building relationships with outside referral resources. Support front desk operations and clinic inventory management as needed. Collaborate with the Clinic Manager to implement clinic strategies, monitor key performance indicators (KPIs), and drive business growth. Mentor and guide team members, providing support and feedback to foster professional development. Ensure compliance with HIPAA and OSHA protocols and maintain a safe, professional clinic environment. Perform other related duties to benefit the mission of the organization. Competencies: High energy and enthusiasm for helping people.Strong communication, organizational, and consultative sales skills.Ability to multi-task and work in a fast-paced, team-oriented environment.Knowledge of metabolic health, including insulin resistance, metabolic syndrome, and cardiometabolic risk factors.Motivational and inspirational attitude with a passion for patient care and team development. Required Education/Experience : Required Education/Experience - Bachelors degree in Business, Marketing or Health Sciences. Two years of experience in consultative sales and/or sales roles. Experience with setting and reaching quotas required. Physical Requirements: Must have weekend availability. This role requires prolonged periods of standing and sitting, including working at a computer for extended durations. Frequent direct patient interaction, requiring excellent interpersonal communication and the ability to engage with diverse patient populations in a clinical setting. We Offer: Medical (Employer supplemented), Dental, VisionParental PTOEmployer-paid short-term disabilityPaid Time Off (PTO)Long-Term DisabilityFSA - Flexible Spending Account - Dependent CareEAP - Employer Assistance ProgramOngoing Team Building Events and ExperiencesEmployee recognition and rewards program Generous discount on Options Medical Services and Products (40%) Promotion and Career Growth OpportunitiesAverage annual earnings for this role range from $50,000 - $58,000 with incentives $48,000.00 - $53,000.00 Annually